Support and Costumer Service

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15:47:55" /> <meta itemprop="inLanguage" content="en-US" /> <meta itemprop="url" content="https://www.datalogic.com/eng/support-sp-18.html" /> <meta itemprop="articleSection" content="support" /> <div class="container-fluid header-img"> <div class="row"> <div class="col-xs-12 pad-0"> <img itemprop="image" class="img-responsive page-banner" src="/upload/pages/support/SUPPORT_SERVICE.jpg" sm-src="/_img_path_576/upload/pages/support/SUPPORT_SERVICE.jpg" md-src="/_img_path_768/upload/pages/support/SUPPORT_SERVICE.jpg" lg-src="/_img_path_992/upload/pages/support/SUPPORT_SERVICE.jpg" xl-src="/_crop_1920_315/upload/pages/support/SUPPORT_SERVICE.jpg" alt="Support" /> </div> <div class="mask"></div> <div class="caption"> <div> <h1 itemprop="headline name">Support</h1> </div> </div> </div> </div> <div class="container-fluid header-mobile"> <div class="title">Support</div> </div> <section> <div class="container text-center"> <div class="abstract" itemprop="articleBody text"><p>The professional knowledge and experience of Datalogic together with its proprietary tools are made available for customers to provide them with the necessary support to solve any problem related to Datalogic products or solutions. Support is provided in the form of documentation, software and utilities, as well as useful and interesting information. Datalogic offers a full array of service and support options to help you implement and maintain the most dependable automated data capture technology at the lowest cost of ownership available.</p></div> </div> </section> <section id="customer-services"> <div class="container"> <div class="row service-program"> <div class="col-12 col-xs-12 col-sm-12 col-md-12 col-lg-12"> <h3>EASEOFCARE Service Programs</h3> </div>  <div class="col-12 col-xs-12 col-sm-12 col-md-12 col-lg-12 abstract"> <p>Our mission is to provide our Customers with <strong>excellent service</strong>, at every interaction, tailored to their profiles and their industry.<br />The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the <strong>Net Promoter Score (NPS)</strong> used by many Fortune 500 Companies.</p> <p>Customer Services will ensure a <strong>lean and consistent response path</strong> to each request. Our <strong>empowered and talented specialists </strong>will engage with the customer and commit to drive each case to complete resolution. </p> <p>Datalogic’s Customer Services Organization offers a wide and complete <strong>range of post-sales services </strong>(<strong>EASEOFCARE Agreements</strong>).  It is organized in <strong>three levels of support</strong>, in order to guarantee the most appropriate professional assistance based on the specific problem.</p> <p>Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.</p> <p>Our standard service portfolio includes >></p> </div> <div class="col-12 col-xs-12 col-sm-4 col-md-4col-lg-4 abstract"><a title="DL Ease Of Care Offer" href="/upload/res/literature/ServicesBrochures/IG-ServiceGuide-ENA4.pdf" target="_blank"><strong>Download EASEOFCARE Service Programs</strong></a></div> <div class="col-12 col-xs-12 col-sm-4 col-md-4 col-lg-4 abstract"><a title="DL Customer Service Organization" href="/upload/res/literature/ServicesBrochures/BR-CustomerService-ENA4.pdf" target="_blank"><strong>Download Customer Service Organization</strong></a></div> <div class="col-12 col-xs-12 col-sm-4 col-md-4 col-lg-4 abstract"><a title="Download Datalogic Professional Services Offering" href="/upload/res/literature/ServicesBrochures/BR-EOC_ProfessionalService-ENA4.pdf" target="_blank"><strong>Download Datalogic Professional Services Offering</strong></a></div> </div> <div class="row"> <div class="col-md-12 text-center"> <a class="button-blue" href="/eng/support/services-srv-104.html">Read more</a> </div> </div> </div> </section> <section id="security_alerts" class="security_alerts"> <div class="container"> <div class="row"> <div class="col-md-12 text-center"> <h3>Security Alerts - Spectre and Meltdown</h3> </div> </div> <div class="row"> <div class="col-12 col-xs-6 col-sm-3 col-md-3 col-lg-3"><img src="/upload/pages/support/Meltdown-Spectre.jpg" style="float: left; margin-right: 5px; margin-left: 5px;" alt="Spectre and Meltdown" title="Spectre and Meltdown" /></div> <div class="col-12 col-xs-6 col-sm-9 col-md-9 col-lg-9"> <p>Spectre & Meltdown are security vulnerabilities that affect many modern processors on servers, desktops, laptops, as well as many smaller mobile devices including smartphones and tablets. Datalogic devices are purpose-built for use in a business environment with limitations on access, usage, and loading of software. This greatly reduces the likelihood of malware attacks on Datalogic products.With that being said, Datalogic has conducted an analysis on its product lines against these threats, and is working with its operating system and chipset vendors for a formal risk assessment and timeline for patch. For more information, <a title="Datalogic Security Bulletin" href="/upload/pages/support/DL_SecurityBulletin.pdf" target="_blank"><span style="text-decoration: underline;"><strong>you can download the Security Bulletin here</strong></span></a> (updated at least monthly).</p> </div> </div> </div> </section> <section id="product_selectors" class="technical_support"> <div class="container"> <div class="row"> <div class="col-md-12 text-center"> <h3>Product Selectors</h3> </div> </div> <div class="row"> <div class="col-md-12"> Find the right products with our product selector tools: Datalogic has a number of interactive tools to help you quickly find the right product for your needs. Our intuitive product selector tools let you easily narrow down your search and help you find the most suitable product for your requirements.<br><br> - An online responsive design optimized to provide a smooth experience<br> - Direct access with no registration or login needed<br> - Quickly find the product you need out of hundreds of options </div> </div> <div class="row"> <div class="col-md-12 text-center"> <a class="button-blue" href="/eng/support/product-selectors-pa-11496.html">Read more</a> </div> </div> </div> </section> </div> <footer> <div class="footer-top"> <div class="container"> <div class="row"> <div class="col-12 col-xs-12 col-sm-3 col-md-3 col-lg-3 pad-0-20"> <div class="row"> <div class="col-12 col-xs-12"> <img id="logo-footer" src="/images/logo-footer.svg" alt="Datalogic" /> </div> <div class="col-12 col-xs-12"> <ul class="footer-social"> <li><a target="_blank" href="https://www.linkedin.com/company/datalogic" title="LinkedIn"><i class="fa fa-linkedin" 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