Field Notice: FN - 72550 - ASA and Firepower Software: Secure Firewall Appliance Might Traceback And Reload In A High Availability Configuration - Software Upgrade Recommended

<!DOCTYPE html> <html xmlns:fb="//www.facebook.com/2008/fbml" xmlns:og="//opengraphprotocol.org/schema/" lang="en" xml:lang="en" class="no-touch no-js"> <head> <meta charset="utf-8"> <meta name="HandheldFriendly" content="True" /> <meta name="MobileOptimized" content="320" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta name="rei" content="3/2/2022 10.39am est" /> <script tyle="text/javascript" src="/content/dam/cdc/j/cdcrSwitch.js"></script> <script type="text/javascript"> if (typeof cdc === "undefined"){ cdc = {}; } cdc.localizedLang="en/us"; if (window.cdcext === undefined) { window.cdcext = {}; } cdcext.customEnvironment = "prod"; if (window.cdclocale === undefined) { window.cdclocale = {}; } cdclocale.locale = cdc.localizedLang=="en/us"?"en_us":cdc.localizedLang; </script> <script src="/c/dam/cdc/t/ctm-core.js"></script> <script> window['adrum-start-time'] = new Date().getTime(); window.environ = "prod" ; </script> <script> if (window.cpe === 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name="description" content="For some versions of Adaptive Security Appliance (ASA) and Firepower Threat Defense (FTD) software, the Cisco Secure Firewall appliance might traceback and reload when in a failover High Availability (HA) configuration." /> <meta name="title" content="Field Notice: FN - 72550 - ASA and Firepower Software: Secure Firewall Appliance Might Traceback And Reload In A High Availability Configuration - Software Upgrade Recommended" /> <meta name="documentId" content="FN72550" /> <meta name="templateName" content="eot" /> <meta name="PID" content="ASA5555-CU-2AC-K9,L-ASA-VPN-FL-5000=,ASA-SC-100-250=,ASA-SSL-25-50=,ASA-SSL-250-500,ASA5555-AI1Y,ASA-SITE-5000-K9=,ASA5500-SC-250,ASA-SITE-1000-K9=,ASA-VPN-FL-750=,ASA-SSL-500-5000=,ASA5555-IPS-K9-RF,ASA5555-MPC-K9,L-ASA-SC-5=,ASA-HD-BLANK-RF,ASA-PWR-BLANK,L-ASA-SSL-2500=,ASA-VPN-FL-1000=,ASA5500X-SSD-120G,ASA5555-FTD-K9,L-ASA5500-SC-100=,L-ASA-SSL-10K=,ASA-IC-6GE-CU-A=,L-ASA-SSL-250-500=,L-ASA-SSL-10-25=,ASA-HD-BLANK=,ASA5555-AP1Y=,ASA-IC-6GE-CU-A-WS,ASA5500-SC-250=,ASA5555-MB,CAB-AC-C5-TWN,ASA-SSL-25-50,CAB-AC-C5-JAP,ASA5555-K9-RF,ASA-VPN-FL-250=,ASA-IC-6GE-CU-C-RF,ASA5555-WS1Y,ASA-IC-6GE-CU-C,L-ASA-SSL-50-100=,ASA5555-SSL5000-K9,ASA-IC-6GE-CU-A,L-ASA-VPN-FL-1000=,CAB-AC-C13-KOR,ASA-RAILS-RF,ASA5555-AIP-K8,ASA5555-AIP-K9,ASA-VPN-FL-5000=,CAB-AC-C5-ISRL,L-ASA5555AWI3Y=,STS-AS-SEC,ASA-IC-6GE-CU-C=,ASA-VPN-FL-10K=,CAB-AC-15A-125-JAP,ASA5500-SSL-10K=,ASA-SSL-50-100,ASA5585-S602DK9-WS,L-ASA-SSL-500=,L-S-ASA5555-TAMC=,ASA5500-SC-100,CAB-AC-15-125-JAP=,CAB-AC-15A-JAP,CAB-AC-C5-BRA,ASA5555AWI1Y=,L-ASA-SSL-750-1K=,L-ASA-VPN-FL-2500=,L-ASA-VPN-FL-750=,L-ASA5545-TA,ASA-RAILS-WS,CAB-C14-C19-15A,ASA-SC-50-100=,L-ASA-GTP=,ASA5555-AW1Y,CAB-AC-C5-BRA=,ASA-SSL-500-750=,ASA-180W-PWR-AC,ASA-SSL-500-750,L-ASA-SSL-10=,L-ASA-SSL-100-750=,L-ASA-VPN-FL-250=,ASA5500X-SSD120-WS,ASA-PWR-DC=,ASA5500X-FIPS-KIT=,L-ASA-SC-50-100=,L-ASA-SSL-5000=,ASA5506,ASA5555-FPWR-K9-RF,ASA5508,ASA-SSL-750-1000=,L-ASA-SC-50=,ASA5555-IPS-K8-RF,ASA-SITE-50-K9=,ASA5555-IP1Y=,ASA-PWR-AC-WS,ASA5500X-SSD120INC,L-ASA5500-SC-250=,L-ASA-SSL-250=,ASA-IC-6GE-SFP-C=,L-ASA-SSL-5K-10K=,CAB-AC-C5-CHI,L-ASA-SSL-1000=,ASA-SSL-5000-10K=,L-ASA-SSL-100-250=,CAB-AC-C5-IND=,ASA5555-AP1Y,L-ASA5555AWI5Y=,ASA5555-FTD-K9-WS,LL-ASA-5555=,ASA5555-DC,ASA5555-AW1Y=,CAB-AC-C5-ISRL=,ASA5555VPN-PM25HK9,ASA-SSL-50-100=,ASA-1200W-PWR-AC=,ASA-IC-6GE-SFPC-WS,L-ASA5555-WS1Y=,CAB-AC-C5-SWI,CAB-AC-C13-KOR=,ASA-SSL-100-1000,ASA5555-K8-RF,ASA-180W-PWR-AC-WS,ASA-SITE-250-K9=,ASA5555-BOT-1YR,L-ASA-SSL-750=,ASA-IC-6GE-CU-C-WS,L-ASA5555-AI1Y=,L-ASA-VPN-FL-10K=,L-ASA-SSL-25=,CAB-AC-C5-ITA,RTC-APP-45,ASA-PWR-DC-RF,ASA5555-WS1Y=,ASA-IC-6GE-SFPC-RF,ASA5555VPN-EM5KK9,ASA-SSL-100-500=,ASA-HD-BLANK,L-ASA5555-BOT-1YR=,L-ASA-SSL-100-500=,ASA5555-DC-K8,ASA5555VPN-PM5KK9,ASA-SSL-750-1000,ASA5555-CU2ACK9-RF,ASA5555-EM5000-K9,ASA5555-BOT-1YR=,ASA5555AWI1Y,CAB-AC-C5-CHI=,CAB-AC-15A-125JAP=,ASA-180W-PWR-DC,L-ASA-SSL-100-1K=,ASA-RAILS,ASA5506W,ASA-5555-CHASSIS,ASA-SITE-2500-K9=,ASA-VPN-FL-2500=,ASA-5555-FAN=,ASA-SSL-100-1000=,L-ASA-SSL-2500-5K=,L-ASA5555-AP1Y=,ASA-IC-C-BLANK-RF,ASA-PWR-AC-RF,ASA5555VPNEM5KK9RF,CAB-AC-15A-JAP=,CAB-IND-C7,ASA-PWR-DC,L-ASA5545-TA=,ASA-IC-6GE-SFP-C,ASA-PWR-BLANK=,CAB-IND-C7=,ASA5555-SSL2500-K9,ASA-PWR-BLANK-RF,ASA5555-FTD-K9-RF,ASA-RAILS=,ASA5555-K8-WS,CAB-AC-C5-IND,ASA-IC-6GE-CU-A-RF,L-ASA-SC-10-20=,ASA5500X-SSD120=,L-ASA-SC-5-10=,ASA5555-AI1Y=,ASA55552SSD120K9RF,ASA-SSL-100-750=,L-ASA5555-P=,L-ASA-SC-100-250=,ASA5500X-SSD120,LL-ASA-5555,ASA5555-2SSD120-K9,L-ASA-SSL-50=,ASA5555-2SSD120-K8,ASA-IC-6GECU-INC-C,L-ASA-SSL-500-750=,ASA-PWR-AC,CAB-AC-C5-C14,CAB-AC-C5-C14=,L-ASA-SC-10=,ASA-180W-PWR-AC-RF,ASA5555-MPC,ASA-SITE-750-K9=,ASA-IC-C-BLANK=,ASA5500X-SSD120-RF,L-ASA-SSL-25-50=,L-ASA5555-IP1Y=,ASA-SITE-25-K9=,ASA5500X-SSD-120G=,ASA5555-IP1Y,ASA5555-FPWR-K9-WS,ASA5555,L-ASA-SC-20-50=,ASA-SITE-500-K9=,L-ASA-SSL-1K-2500=,ASA5500-SC-100=,CAB-C14-C19-15A=,L-ASA-SSL-500-5K=,ASA5500-SC-20-50=,R-ASA-SW-UPGRADE=,L-ASA5555AWI1Y=,CAB-AC-C5-JAP=,ASA-SSL-250-500=,ASA5555-IPS-K8-WS,ASA-SITE-10-K9=,ASA5555-K9-WS,CAB-AC-C5-TWN=,L-ASA5555-TAMC=,ASA5555-K7,ASA5555-K8,ASA5555-K9,ASA-PWR-AC=,ASA-PWR-DC-WS,L-ASA5555-TAMC,ASA-IC-C-BLANK,ASA5500-SSL-10K,L-ASA-SC-20=,FPR2110-NGFW-K9-WS,ASA5555-IPS-K8,ASA5555-IPS-K9,L-ASA-SSL-100=" 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} </script> <h1 id="fw-pagetitle" class="" data-owner="ID">Field Notice: FN - 72550 - ASA and Firepower Software: Secure Firewall Appliance Might Traceback And Reload In A High Availability Configuration - Software Upgrade Recommended</h1> </div> </div>  <div class="row blowout wide-narrow-v2 visitedlinks"> <div class="col wide-v2"> <script> if (typeof(cdc) == "undefined") cdc={}; if (typeof(cdc.translations) == "undefined") cdc.translations={}; </script> <div class="docHeaderComponent base-blowout"> <div class="linksRow"> <div class="toolbar"> <div class="noprint" id="saveModule"> <script type="text/javascript"> cdc.util.ensureNamespace("cdc.rc.savedoc"); cdc.rc.savedoc.isLoggedIn = false; cdc.rc.savedoc.save = "Save"; cdc.rc.savedoc.saved = "Saved"; </script> <button class="save" aria-expanded="false" aria-label="Save"> <label>Save</label> </button> </div> <div class="saveDocumentMessage login cdc-expandPanel" role="region" aria-live="polite"> <a 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YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.</strong></p></H3> <H3>Revision History</H3> <TABLE border="1"> <tbody><TR><TH>Revision</TH> <TH>Publish Date</TH> <TH>Comments</TH></TR> <TR><TD><div align="center">1.1</div></TD> <TD><div align="center">03-Aug-23</div></TD> <TD><div align="left">Updated the Workaround/Solution Section</div></TD></TR> <TR><TD><div align="center">1.0</div></TD> <TD><div align="center">09-Mar-23</div></TD> <TD><div align="left">Initial Release</div></TD></TR> </tbody> </TABLE> <H3>Products Affected</H3> <TABLE border="1"> </TABLE> <TABLE border="1"> <TR><TH>Affected OS Type</TH> <TH>Affected Software Product</TH> <TH>Affected Release</TH> <TH>Affected Release Number</TH> <TH>Comments</TH></TR> <TR><TD><div align="center">NON-IOS</div></TD> <TD><div align="center">Adaptive Security Appliance (ASA) Software</div></TD> <TD><div align="center">9</div></TD> <TD><div align="center">9.12.4, 9.14.4, 9.16.2, 9.16.3, 9.18.1</div></TD> <TD><div align="center"></div></TD></TR> <TR><TD><div align="center">NON-IOS</div></TD> <TD><div align="center">Firepower Threat Defense (FTD) Software</div></TD> <TD><div align="center">6.4</div></TD> <TD><div align="center">6.4.0.15</div></TD> <TD><div align="center"></div></TD></TR> <TR><TD><div align="center">NON-IOS</div></TD> <TD><div align="center">Firepower Threat Defense (FTD) Software</div></TD> <TD><div align="center">7.0</div></TD> <TD><div align="center">7.0.2</div></TD> <TD><div align="center"></div></TD></TR> <TR><TD><div align="center">NON-IOS</div></TD> <TD><div align="center">Firepower Threat Defense (FTD) Software</div></TD> <TD><div align="center">7.2</div></TD> <TD><div align="center">7.2.0</div></TD> <TD><div align="center"></div></TD></TR> <TR><TD><div align="center">NON-IOS</div></TD> <TD><div align="center">Adaptive Security Appliance (ASA) Software</div></TD> <TD><div align="center">Interim</div></TD> <TD><div align="center">9.12.4 Interim, 9.14.4 Interim, 9.16.2 Interim, 9.16.3 Interim, 9.18.1 Interim</div></TD> <TD><div align="center"></div></TD></TR> </TABLE> <H3>Defect Information</H3> <TABLE border="1"> <TR><TH>Defect ID</TH> <TH>Headline</TH></TR> <TR><TD><a href="https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwb93932">CSCwb93932</a></TD> <TD>ASA/FTD traceback and reload with timer services assertion</TD></TR> </TABLE> <H3>Problem Description</H3> <p>For some versions of Adaptive Security Appliance (ASA) and Firepower Threat Defense (FTD) software, the Cisco Secure Firewall appliance might traceback and reload when in a failover High Availability (HA) configuration.</p> <H3>Background</H3> <p>Cisco Secure Firewall deployments in failover HA configurations with stateful failover enabled might experience a race condition that causes affected ASA or FTD software to run out of memory buffer when the connection state is synchronized. This condition causes the firewall device to traceback and reload.</p> <H3>Problem Symptom</H3> <p>The log files might show one of these error messages after the firewall traceback and reload. The error messages are available from the console in the crashinfo file (ASA and FTD software) or in the <code class="cCN_CmdName" style="white-space: pre; font-style: unset !important; font-weight: unset !important; font-family: unset !important;">ASAconsole.log</code> file located in <code class="cCN_CmdName" style="white-space: pre; font-style: unset !important; font-weight: unset !important; font-family: unset !important;">/ngfw/var/log/</code> (FTD software only).</p> <ol> <li>Periodic handler with timer_services assertion <p><br /> <code class="cCN_CmdName">Timer callback is NULL, last callback is 0x55d7682ca768~0x55d7682ca76f flags=0x0<br /> <br /> ------ Dump timer ------<br /> 0x00001504d1c588e0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................<br /> 0x00001504d1c588f0: c0 2b 65 a8 04 15 00 00 f8 88 c5 d1 04 15 00 00 | .+e.............<br /> 0x00001504d1c58900: f8 88 c5 d1 04 15 00 00 00 00 00 00 00 00 00 00 | ................<br /> 0x00001504d1c58910: 00 00 00 00 00 00 00 00 ed 94 05 ed ba 0a 00 00 | ................<br /> 0x00001504d1c58920: ef | .<br /> <br /> ------ End of timer Dump ------<br /> <br /> core0: An internal error occurred. Specifically, a programming assertion was violated. Copy the error message exactly as it appears, and get the output of the show version command and the contents of the configuration file. Then call your technical support representative.<br /> <br /> assertion "0" failed: file "timer_services.c", line 166</code></p> </li> <li>FREEB/Double Block Free <p><br /> <code class="cCN_CmdName">======= BLOCK DOUBLE FREE ========<br /> core1: An internal error occurred.  Specifically, a programming assertion was violated.  Copy the error message exactly as it appears, and get the output of the show version command and the contents of the configuration file.  Then call your technical support representative.<br /> <br /> assertion "0" failed: file "block.c", line 4777</code></p> </li> <li>FREEB dsx assertion <p><br /> <code class="cCN_CmdName">core5: An internal error occurred. Specifically, a programming assertion was violated. Copy the error message exactly as it appears, and get the output of the show version command and the contents of the configuration file. Then call your technical support representative.<br /> <br /> assertion "point->ext_count == 0" failed: file "dsx.c", line 401<br /> <br /> core1: An internal error occurred. Specifically, a programming assertion was violated. Copy the error message exactly as it appears, and get the output of the show version command and the contents of the configuration file. Then call your technical support representative.<br /> <br /> assertion "point->ext_count == 0" failed: file "dsx.c", line 401</code></p> </li> </ol> <H3>Workaround/Solution</H3> <p><strong>Workarounds</strong></p> <p>Complete one of these workarounds:</p> <ul> <li>Downgrade the ASA or FTD software to an unaffected release.</li> <li>Disable stateful failover configuration (for ASA-based devices only).</li> <li>Disable failover.</li> </ul> <p><strong>Solution</strong></p> <p>For ASA-based devices, upgrade to one of the Cisco ASA software versions shown in this table in order to resolve the traceback and reload issue for failover HA configurations.</p> <table border="1" cellpadding="5"> <tbody> <tr> <th>Release Version</th> <th>Fixed Version</th> </tr> <tr> <td style="text-align: center;">9.12(4)39 - 9.12(4)41</td> <td style="text-align: center;">9.12(4)47 or later</td> </tr> <tr> <td style="text-align: center;">9.14(4) - 9.14(4)7</td> <td style="text-align: center;">9.14(4)12 or later</td> </tr> <tr> <td style="text-align: center;">9.16(2)3</td> <td style="text-align: center;">Migrate to a fixed release</td> </tr> <tr> <td style="text-align: center;">9.16(3) - 9.16(3)14</td> <td style="text-align: center;">9.16(3)15 or later</td> </tr> <tr> <td style="text-align: center;">9.18(1) - 9.18(1)1</td> <td style="text-align: center;">9.18(1)3 or later</td> </tr> </tbody> </table> <p> </p> <p>For Firepower-based devices, upgrade to one of the FTD software versions shown in this table in order to resolve the traceback and reload issue for failover HA configurations.</p> <table border="1" cellpadding="5"> <tbody> <tr> <th>Release Version</th> <th>Fixed Version</th> </tr> <tr> <td style="text-align: center;">6.4.0.15</td> <td style="text-align: center;">6.4.0.16 or later</td> </tr> <tr> <td style="text-align: center;">7.0.2</td> <td style="text-align: center;">7.0.2.1 or later</td> </tr> <tr> <td style="text-align: center;">7.2.0</td> <td style="text-align: center;"> 7.2.0.1 or later</td> </tr> </tbody> </table> <p> </p> <p><strong>Note:</strong> FTD Version 6.6.x is not affected by the issue described in this field notice.</p> <H3>For More Information</H3> <p>If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems <a href="https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html">Technical Assistance Center (TAC)</a> by one of the following methods:</p><ul> <li><a href="https://mycase.cloudapps.cisco.com/case">Open a service request on Cisco.com</a></li> <li><a href="https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html">By email or telephone</a></li></ul> <H3>Receive Email Notification For New Field Notices</H3> <p><a href="https://cway.cisco.com/mynotifications" target="new">My Notifications</a>—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.</p> <cdc:do action="com.cisco.wem.framework.service.command.eotcontent.EOTResponsiveContent@73bc8ae5" returnTypedAs="eotResponsiveContainerVo" id="eotResponsiveContainerVo" /> <div class="row full visitedlinks" style="padding: 0px; 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Field Notice: FN - 72550 - ASA and Firepower Software: Secure Firewall Appliance Might Traceback And Reload In A High Availability Configuration - Software Upgrade Recommended - Cisco