Safety and Security - York Region Transit

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<span>Email</span> </a> </li> </ul> </div> </div> <nav id="breadcrumbs" class="nocontent" aria-label="Breadcrumbs"> <a href="/en/index.aspx" title="Homepage ">Home</a><span><a title="View our Travelling with Us page" href="/en/travelling-with-us/travelling-with-us.aspx">Travelling with Us</a></span><span>Safety and Security</span> </nav> </div> </div> <div id="contentInt"> <div id="mainContent"> <div id="printArea"> <div id="printAreaContent" tabindex="-1"> <div class="fbg-row lmRow ui-sortable" data-lm-customclass=""> <div data-lm-columnwidth="12" class="fbg-col-xs-12 column lmColumn ui-sortable" data-lm-customclass=""> <div class="ge-content ge-content-type-gridHTML ui-droppable" data-ge-content-type="gridHTML"> <div class="fbg-container-fluid lmLayoutComponent" data-lm-id="lm1642013856468" data-lm-componenttype="StandardOneColumn" data-lm-componenttitle="PAGE BANNER"><div class="fbg-row"><div class="fbg-col-xs-12"><div class="iCreateDynaToken" data-lm-tokenid="StandardOneColumnTK1" data-icrt-tk-cfg="StandardColumnContent" id="StandardOneColumnTK1_lm1642013856468"> <div> <div class="icrt-sharedContent"><div class="fbg-row lmRow"><div data-lm-columnwidth="12" class="fbg-col-xs-12 column lmColumn"><div class="ge-content ge-content-type-gridHTML" data-ge-content-type="gridHTML"><div class="fbg-container-fluid lmLayoutComponent" data-lm-id="lm1654019004458" data-lm-componenttype="StandardOneColumn" data-lm-componenttitle=""><div class="fbg-row"><div class="fbg-col-xs-12"><div class="iCreateDynaToken" data-lm-tokenid="StandardOneColumnTK1" data-icrt-tk-cfg="StandardColumnContent" id="StandardOneColumnTK1_lm1654019004458"><p><em>Accessible formats or communication supports are available upon request by contacting 1-866-668-3978.</em></p></div></div></div></div></div></div></div></div> </div> <p><img title="Safety and Security Page Banner" src="/en/travelling-with-us/resources/Safety-and-Security2_PB.jpg" alt="Female student holding up a sign saying "Thank you for helping keep this space safe""></p> </div></div></div></div> </div> </div> </div><div class="fbg-row lmRow ui-sortable" data-lm-customclass=""> <div data-lm-columnwidth="12" class="fbg-col-xs-12 column lmColumn ui-sortable" data-lm-customclass=""> <div class="ge-content ge-content-type-gridHTML ui-droppable" data-ge-content-type="gridHTML"> <div class="fbg-container-fluid lmLayoutComponent" data-lm-id="lm1653595741707" data-lm-componenttype="StandardOneColumn" data-lm-componenttitle="INTRO"><div class="fbg-row"><div class="fbg-col-xs-12"><div class="iCreateDynaToken" data-lm-tokenid="StandardOneColumnTK1" data-icrt-tk-cfg="StandardColumnContent" id="StandardOneColumnTK1_lm1653595741707"> <p class="IntroParagraph">YRT cares about your safety and security. Our dedicated Transit Enforcement and Security team offers security, customer assistance and fare enforcement services throughout the system. We also have technologies in place, such as security cameras and vehicle communication systems, to assist us in creating a safer environment for our customers.</p> <p class="emphasis-Primary"><strong>If this is an emergency, call 911 immediately.</strong></p> <p>System safety and security is everyone's responsibility - see something, say something. Concerns can be reported to all on-street support staff (inspectors, enforcement, customer service representatives) including bus operators.</p> </div></div></div></div> </div> </div> </div><div class="fbg-row lmRow ui-sortable" data-lm-customclass=""> <div data-lm-columnwidth="12" class="fbg-col-xs-12 column lmColumn ui-sortable" data-lm-customclass=""> <div class="ge-content ge-content-type-gridHTML ui-droppable" data-ge-content-type="gridHTML"> <div class="fbg-container-fluid lmLayoutComponent" data-lm-id="lm1642013846915" data-lm-componenttype="StandardOneColumn" data-lm-componenttitle="CONTENT"><div class="fbg-row"><div class="fbg-col-xs-12"><div class="iCreateDynaToken" data-lm-tokenid="StandardOneColumnTK1" data-icrt-tk-cfg="StandardColumnContent" id="StandardOneColumnTK1_lm1642013846915"><table class="icrtAccordion"> <tbody> <tr> <td data-name="accParent">How to report a safety/security concern or other issues</td> </tr> <tr> <td data-name="accChild"> <p id="_How_to_report"><strong>If this is an emergency, call 911 immediately.</strong></p> <p>During business hours, report issues relating to safety or security by calling the YRT Contact Centre at <a title="Open new window to call 1-866-668-3978" rel="noopener noreferrer" href="tel:18666683978" target="_blank">1-866-668-3978</a>. Select option "4" to speak with a Customer Service Representative, who will report your concern to Transit Enforcement. YRT Contact Centre hours are 7 a.m. to 7 p.m. on weekdays, and 8:30 a.m. to 4:30 p.m. on weekends/holidays.</p> </td> </tr> <tr> <td data-name="accParent">Travelling at Night – Request Stop</td> </tr> <tr> <td data-name="accChild"> <p id="_Travelling_at_Night">If you ride York Region Transit after 9 p.m. (including TTC vehicles operating north of Steeles Avenue), you can get off between stops, closer to your destination. All you have to do is let your bus driver know where you wish to get off at least one stop ahead. To meet your request, your driver must be able to stop safely. For added safety and security, please exit at the front doors.</p> <p class="emphasis-Primary"><strong>Request Stop is not available on Viva or On-Request.</strong></p> </td> </tr> <tr> <td data-name="accParent">CCTV (closed-circuit television)</td> </tr> <tr> <td data-name="accChild"> <p id="_CCTV_(closed-circuit_television)">YRT vehicles and properties are outfitted with security cameras. Our security camera program is meant to deter vandalism and provide evidence of incidents that occur on our bus fleet and in our terminals</p> <p>Video footage is not archived and is only retrieved from a bus or terminal if requested from police or YRT officials as evidence to a particular event. Only Special Constables have the authority to retrieve video footage from a bus or terminal under the Enforcement Supervisor's direction.</p> </td> </tr> </tbody> </table></div></div></div></div> </div> </div> </div><div class="fbg-row lmRow ui-sortable" data-lm-customclass=""> <div data-lm-columnwidth="12" class="fbg-col-xs-12 column lmColumn ui-sortable" data-lm-customclass=""> <div class="ge-content ge-content-type-gridHTML ui-droppable" data-ge-content-type="gridHTML"> <div class="fbg-container-fluid lmLayoutComponent" data-lm-id="lm1642015525438" data-lm-componenttype="StandardOneColumn" data-lm-componenttitle="RELATED PAGES"><div class="fbg-row"><div class="fbg-col-xs-12"><div class="iCreateDynaToken" data-lm-tokenid="StandardOneColumnTK1" data-icrt-tk-cfg="StandardColumnContent" id="StandardOneColumnTK1_lm1642015525438"> <h2>Related Pages</h2> </div></div></div></div> </div> </div> </div><div class="fbg-row lmRow ui-sortable" data-lm-customclass=""> <div data-lm-columnwidth="6" class="fbg-col-xs-12 fbg-col-sm-6 column lmColumn ui-sortable" data-lm-customclass=""> <div class="ge-content ge-content-type-gridHTML ui-droppable" data-ge-content-type="gridHTML"> <div class="fbg-container-fluid ImageboxOneColumn ImageboxOneColumnCustom lmLayoutComponent" data-lm-id="lm1653596045791" data-lm-componenttype="ImageboxOneColumnCustom" data-lm-componenttitle="TRANSIT ENFORCEMENT"><div class="iCreateNoneditableToken" data-lm-tokenid="ImageboxOneColumnCallToActionTK1" data-icrt-tk-cfg="PlainContent" id="ImageboxOneColumnCallToActionTK1_lm1653596045791"> <div class="fbg-row lb-callToAction cm-datacontainer" data-cm-itemdata="{"items":[{"img":"/en/travelling-with-us/resources/Transit-Enforcement-and-Security_CTA.jpg","imgAlt":"","boxHeading":"Transit Enforcement and Security","boxContent":"<p>YRT offers security, customer assistance and fare enforcement services through the Transit Enforcement and Security team.</p>","linkUrl":"/en/travelling-with-us/transit-enforcement-and-security.aspx","linkText":"View Page","linkTitle":"View our Transit Enforcement and Security page","linkTarget":"target=\"_self\"","headColor":"brand-one","hideLink":"showBtn"}]}"> <div class="fbg-col-xs-12"> <div class="lb-callToAction_image"> <img loading="lazy" src="/en/travelling-with-us/resources/Transit-Enforcement-and-Security_CTA.jpg" alt=""> </div> <div class="lb-callToAction_contentWrapper"> <div class="lb-callToAction_header"> Transit Enforcement and Security </div> <div class="lb-callToAction_content"> <p>YRT offers security, customer assistance and fare enforcement services through the Transit Enforcement and Security team.</p> </div> <div class="lb-callToAction_link brand-one showBtn"> <a href="/en/travelling-with-us/transit-enforcement-and-security.aspx" title="View our Transit Enforcement and Security page" target="_self">View Page</a> </div> </div> </div> </div> </div></div> </div> </div> <div data-lm-columnwidth="6" class="fbg-col-xs-12 fbg-col-sm-6 column lmColumn ui-sortable" data-lm-customclass=""> <div class="ge-content ge-content-type-gridHTML ui-droppable" data-ge-content-type="gridHTML"> <div class="fbg-container-fluid ImageboxOneColumn ImageboxOneColumnCustom lmLayoutComponent" data-lm-id="lm1678130317304" data-lm-componenttype="ImageboxOneColumnCustom" data-lm-componenttitle="SAFETY TIPS"><div class="iCreateNoneditableToken" data-lm-tokenid="ImageboxOneColumnCallToActionTK1" data-icrt-tk-cfg="PlainContent" id="ImageboxOneColumnCallToActionTK1_lm1678130317304"><div class="fbg-row lb-callToAction cm-datacontainer" data-cm-itemdata="{"items":[{"img":"/en/travelling-with-us/resources/Safety-Tips_CTA.jpg","imgAlt":"","boxHeading":"Safety Tips","boxContent":"<p>Pedestrians and cyclists are the most vulnerable travellers on our roads. Please take extra care when walking or cycling to or from your bus stop.</p>","linkUrl":"/en/travelling-with-us/safety-tips.aspx","linkText":"View Page","linkTitle":"View our Safety Tips page","linkTarget":"target=\"_self\"","headColor":"brand-one","hideLink":"showBtn"}]}"><div class="fbg-col-xs-12"><div class="lb-callToAction_image"><img loading="lazy" src="/en/travelling-with-us/resources/Safety-Tips_CTA.jpg" alt=""></div><div class="lb-callToAction_contentWrapper"><div class="lb-callToAction_header">Safety Tips</div><div class="lb-callToAction_content"><p>Pedestrians and cyclists are the most vulnerable travellers on our roads. Please take extra care when walking or cycling to or from your bus stop.</p></div><div class="lb-callToAction_link brand-one showBtn"><a href="/en/travelling-with-us/safety-tips.aspx" title="View our Safety Tips page" target="_self">View Page</a></div></div></div></div></div></div></div> </div> </div> </div> </div> </div> </div>  <div id="subNavWrapper" class="nocontent"> <div id="schedulesWidget"> <div id="tripTabs" role="tablist">  <ul class="tabs"> <li id="tab1" class="tab" aria-controls="pabel1" aria-selected="true" role="tab" tabindex="0">Trip <br />Planner</li> <li id="tab2" class="tab" aria-controls="pabel2" aria-selected="false" role="tab" tabindex="0">Look Up <br>Schedules</li> <li id="tab3" class="tab" aria-controls="pabel3" aria-selected="false" role="tab" tabindex="0">Next <br>Ride</li> </ul> <div class="widgets">  <div id="pabel1" class="panel" aria-labelledby="tab1" role="tabpanel" aria-hidden="false"> <iframe id="tripPlanningWidget" title="Trip planning widget" src="https://tripplanner.yrt.ca/hiwire?.a=iWidgets#/app/tripplanning"></iframe> </div>  <div id="pabel2" class="panel" aria-labelledby="tab2" role="tabpanel" aria-hidden="true"> <iframe id="routeSchedulesWidget" title="Route schedules widget" src="https://tripplanner.yrt.ca/hiwire?.a=iWidgets#/app/routeschedules"></iframe> </div>  <div id="pabel3" class="panel" aria-labelledby="tab3" role="tabpanel" aria-hidden="true"> <iframe id="nextBusWidget" title="Next bus widget" src="https://tripplanner.yrt.ca/hiwire?.a=iWidgets#/app/nextbus"></iframe> </div> </div> </div> </div> <div class="promotionalCTA__container"> </div> <nav id="subNavContainer" aria-labelledby="subNavTitle"><div id="subNavTitle" class="subNavMainVerticalTitle">Travelling with Us</div><ul class="subNav top"><li class="withChildren open"><ul style="display:block;"><li class=""><a title="View our Accessibility and Accommodation page" href="/en/travelling-with-us/accessibility-and-accommodation.aspx" class=""><span>Accessibility and Accommodation</span></a></li><li class=""><a title="View our Travelling with Bicycles and Scooters page" href="/en/travelling-with-us/travelling-with-bicycles-and-scooters.aspx" class=""><span>Bicycles and Scooters</span></a></li><li class=""><a title="View our Connecting Services page" href="/en/schedules-and-maps/connecting-services.aspx?_mid_=574" class=""><span>Connecting Services</span></a></li><li class=""><a title="View our Electric Bus page" href="/en/about-us/electric-bus.aspx" class=""><span>Electric Bus</span></a></li><li class=""><a title="View our Explore with YRT page" href="/en/explore-with-yrt.aspx" class=""><span>Explore with YRT</span></a></li><li class=""><a title="View our Facilities page" href="/en/about-us/facilities.aspx?_mid_=576" class=""><span>Facilities</span></a></li><li class=""><a title="View our Lost and Found page" href="https://www.yrt.ca/LostAndFound?_mid_=577" class=""><span>Lost and Found</span></a></li><li class=""><a title="View our MyRide Travel Training page" href="/en/travelling-with-us/myride-travel-training.aspx" class=""><span>MyRide Travel Training</span></a></li><li class=""><a title="View our Park and Ride page" href="/en/travelling-with-us/park-and-ride.aspx" class=""><span>Park and Ride</span></a></li><li class=""><a title="View our Priority and Courtesy Seating page" href="/en/travelling-with-us/priority-and-courtesy-seating.aspx" class=""><span>Priority and Courtesy Seating</span></a></li><li class="
 withChildren "><a title="View our Safety and Security page" href="/en/travelling-with-us/safety-and-security.aspx?_mid_=581" class=""><span>Safety and Security</span></a><button class="toggle" type="button" aria-expanded="false"><span class="ic-sr-only"> Toggle Section Safety and Security Menu </span></button><ul style="display:none;"><li class=""><a title="View our Transit Enforcement and Security page" href="/en/travelling-with-us/transit-enforcement-and-security.aspx" class=""><span>Transit Enforcement and Security</span></a></li><li class=""><a title="View our Traveller Etiquette page" href="/en/travelling-with-us/etiquette-campaign.aspx" class=""><span>Traveller Etiquette</span></a></li><li class=""><a title="View our Pass with Care page" href="/en/travelling-with-us/pass-with-care.aspx" class=""><span>Pass with Care</span></a></li><li class=""><a title="View our Safety Tips page" href="/en/travelling-with-us/safety-tips.aspx" class=""><span>Safety 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