Customer Experience Solutions | CX Strategy

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j.async=true; j.onload=checkNavt; document.head.appendChild(j); } }); } </script> </header> <div id="main" role="main" class="generic-page"> <div class="secondarynav "> <div class="secondarycontent"> <div class="breadcrumbnav"> <ul aria-label="Breadcrumb" class="breadcrumb-list"> <li class="home"> <a role="link" name="Bread Crumb" class="vz-text-link" data-loc="Secondary Nav:Breadcrumb" href="https://www.verizon.com/business/en-nl/">Business</a> </li> <li> <a role="link" name="Bread Crumb" class="vz-text-link" data-loc="Secondary Nav:Breadcrumb" href="https://www.verizon.com/business/en-nl/solutions/">Solutions</a> </li> <li> <a role="link" name="Bread Crumb" class="vz-text-link" data-loc="Secondary Nav:Breadcrumb" href="https://www.verizon.com/business/en-nl/solutions/strengthen-customer-relationships/">Strengthen customer relationships</a> </li> </ul></div> <div class="modalcontactus socialsharenav"> <span class="contact-us"> <div class="link-chat icon" id="bc-chat-link" style="display:flex;"></div> </span> <div class="contact-us"> <a href="/business/en-nl/contact/request-consultation/" class="vz-button-link button" data-loc="Secondary Nav:Contact Us:Contact Us"> <span>Contact Us</span></a> </div> </div> </div> </div> <div class="generic-content"> <div class="cakeContent"> <link rel="stylesheet" href="https://d23uobcja6cuc.cloudfront.net/business/etc.clientlibs/ves-cake/css.css" type="text/css"> <div id="Cffff56a1" class="Cffff56a1 contain indent cup half" aria-labelledby="hCffff56a1" role="region"> <style type="text/css"> .background.Cffff56a1 { background-color:#fff; background-position:center; background-size:cover; } .background.Cffff56a1 { background-image:url(https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/cx-solutions-hero-lg.webp); } @media (max-width: 760px) { .cup .background.Cffff56a1 { position: relative; min-height: 35vw; } .cup .background.Cffff56a1+div {background-color:#fff; z-index:0; } } </style> <div class="background Cffff56a1 hasimg light cinema"> </div> <div class="aspect acinema"> <div class="plate Cffff56a1 half "> <div class="fullcontent light"> <h1 id="hCffff56a1" class="head align-center bold mw"><br />Strengthen customer relationships.</h1> <div class="text align-center mw "> <p style="max-width: 500px;">The competition for customer attention is loud. With the right customer experience (CX) strategy, you can rise above the noise. </p> </div> </div> <div class="primary light top empty"> </div> <div class="secondary top empty"> </div> </div> </div> </div>  </div> <div class="cakeContainer"> <div id="Cac3" class="Cac3 contain cup full anchornav"> <style> </style> <div class="fullcontent nav"> <div class="nav align-left "> <ul> <li><a class="vz-text-link" data-loc="Content:Nav::overview" href="#overview">Overview</a></li> <li><a class="vz-text-link" data-loc="Content:Nav::immersive-experiences" href="#immersive-experiences">Immersive experiences</a></li> <li><a class="vz-text-link" data-loc="Content:Nav::contact-center-technology" href="#contact-center-technology">Contact center technology</a></li> <li><a class="vz-text-link" data-loc="Content:Nav::customer-trust" href="#customer-trust">Customer trust</a></li> <li><a class="vz-text-link" data-loc="Content:Nav::success-stories" href="#success-stories">Success stories</a></li> <li><a class="vz-text-link" data-loc="Content:Nav::resources" href="#resources">Resources</a></li> </ul> </div> </div> <div class="primary " data-n="10"> <div class="anchor full"> <div id="Cffff043c" class="Cffff043c contain indent cup full gapabove" aria-labelledby="hCffff043c" role="region"> <style type="text/css"> </style> <a name="overview" data-name="overview" id="overview"></a> <div class="plate Cffff043c full nobg "> <div class="primary top"> <h2 id="hCffff043c" class="headM align-center bold mw50">Offer experiences that earn lasting loyalty. </h2> <div class="text align-center mw50 "> <p>Whether you call them customers, patrons, subscribers, constituents or something else, the people your organization interacts with are critical to its success. Every interaction should serve their needs, exceed their expectations and keep them coming back. Here are some areas to focus on to get you started. </p> </div> </div> </div> </div>  <div id="Cffff7a42" class="Cffff7a42 contain cup full gap columns"> <style> .Cffff7a42 .scroller .items { width: 100%; } @media (max-width: 760px) {.Cffff7a42 .scroller .items { width: 300%; }} @media (min-width: 1280px) { .Cffff7a42 .scroller.bleed .items { width: calc(100 * 12.8px + 100vw - 1304px); } </style> <div class="primary " data-n="3"> <div class="columns mStack"> <div class="crow c3 full gap nobg" data-n="3"> <div id="Cfffffc1d" class="Cfffffc1d contain indent cup full" aria-labelledby="hCfffffc1d" role="region"> <style type="text/css"> .background.Cfffffc1d { background-color:#F6F6F6; background-position:center; background-size:contain; } </style> <div class="background Cfffffc1d rounded light "> </div> <div class="plate Cfffffc1d full "> <div class="primary light top"> <h3 id="hCfffffc1d" class="headS align-left bold mw">Immersive <br />experiences</h3> </div> <div class="secondary top"> <div class="text align-left mw "> <p>Leverage cutting-edge technologies to attract and inspire customers in surprising new ways.</p> </div> </div> </div> </div>  <div id="Cffff7657" class="Cffff7657 contain indent cup full" aria-labelledby="hCffff7657" role="region"> <style type="text/css"> .background.Cffff7657 { background-color:#F6F6F6; background-position:center; background-size:contain; } </style> <div class="background Cffff7657 rounded light "> </div> <div class="plate Cffff7657 full "> <div class="primary light top"> <h3 id="hCffff7657" class="headS align-left bold mw">Contact<br />centers</h3> </div> <div class="secondary top"> <div class="text align-left mw "> <p>Provide personalized experiences on the channels your customers prefer and help turn them into lifelong fans.</p> </div> </div> </div> </div>  <div id="C1fa8" class="C1fa8 contain indent cup full" aria-labelledby="hC1fa8"> <style type="text/css"> .background.C1fa8 { background-color:#F6F6F6; background-position:center; background-size:contain; } </style> <div class="background C1fa8 rounded light "> </div> <div class="plate C1fa8 full "> <div class="primary light top"> <h3 id="hC1fa8" class="headS align-left bold mw">Customer <br />trust</h3> </div> <div class="secondary top"> <div class="text align-left mw "> <p>Keep the support of your customers by keeping their personal data protected.</p> </div> </div> </div> </div>  </div> </div> </div> </div>  <div id="Cc5a2" class="Cc5a2 contain indent cup half gapabove" aria-labelledby="hCc5a2" role="region"> <style type="text/css"> </style> <a name="immersive-experiences" data-name="immersive-experiences" id="immersive-experiences"></a> <div class="plate Cc5a2 half nobg "> <div class="fullcontent "> <h2 id="hCc5a2" class="headM align-center bold mw8">Differentiate with immersive experiences.</h2> <div class="text align-center mw8 "> <p style="max-width: 650px;">When used right, advanced technologies can help create more authentic human experiences. <a href="https://www.verizon.com/business/solutions/digital-transformation/make-your-cx-stand-out/">Artificial intelligence (AI) helps you offer more engagement</a>, while analytics help make interactions personalized and meaningful, and virtual reality (VR) and augmented reality (AR) can immerse your customers in your brand.<br> </p> </div> <div class="ctas align-center"> <a id="lCca91" class="secondary button vz-button-link" href="/business/en-nl/solutions/strengthen-customer-relationships/differentiate-with-immersive-experiences/" data-title="Differentiate with immersive experiences" data-loc="Content:Button:Immersive experiences:Explore more" aria-labelledby="lCca91 hCc5a2">Explore more</a> </div> </div> <div class="primary top empty"> </div> <div class="secondary top empty"> </div> </div> </div>  <div id="Ceb9c" class="Ceb9c contain cup full gap columns"> <style> .Ceb9c .scroller .items { width: 100%; } @media (max-width: 760px) {.Ceb9c .scroller .items { width: 200%; }} @media (min-width: 1280px) { .Ceb9c .scroller.bleed .items { width: calc(100 * 12.8px + 100vw - 1304px); } </style> <div class="primary " data-n="2"> <div class="columns mStack"> <div class="crow c2 full gap nobg" data-n="2"> <div id="C7f7" class="C7f7 contain indent cup full" aria-labelledby="hC7f7"> <style type="text/css"> </style> <div class="plate C7f7 full nobg "> <div class="fullcontent "> <picture class="feature rounded align-left"><source type="image/webp" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/cx-l2-solutions-sm-1.webp"/><source type="image/jpeg" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/cx-l2-solutions-sm-1.jpg"/> <img src="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/cx-l2-solutions-sm-1.jpg" alt="AR shopping displays bring powerful online shopping elements like product information and virtual fittings into the retail store location. " width="768" height="432" loading="lazy"/> </picture> </div> <div class="primary top"> <h3 id="hC7f7" class="headS align-left bold mw75">AR-enabled retail display </h3> </div> <div class="secondary top"> <div class="text align-left mw75 "> <p>AR shopping displays bring powerful online shopping elements like product information and virtual fittings into the retail store location.</p> </div> <div class="ctas align-left"> <a id="lCe6a6" class="link vz-text-link" href="/business/en-nl/resources/5g/5g-business-use-cases/customer-experience/AR-enabled-retail-displays/" data-title="AR-enabled retail displays" data-loc="Content:Link: : :Explore the use case" aria-labelledby="lCe6a6 hC7f7">Explore the use case</a> </div> </div> </div> </div>  <div id="Cffffd97e" class="Cffffd97e contain indent cup full" aria-labelledby="hCffffd97e"> <style type="text/css"> </style> <div class="plate Cffffd97e full nobg "> <div class="fullcontent "> <picture class="feature rounded align-left"><source type="image/webp" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/cx-l2-solutions-sm-2.webp"/><source type="image/jpeg" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/cx-l2-solutions-sm-2.jpg"/> <img src="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/cx-l2-solutions-sm-2.jpg" alt="Innovative channels can help improve the in-venue fan experience. " width="768" height="432" loading="lazy"/> </picture> </div> <div class="primary top"> <h3 id="hCffffd97e" class="headS align-left bold mw75">Enhancing the fan experience with immersive realities</h3> </div> <div class="secondary top"> <div class="text align-left mw75 "> <p>Learn how innovative channels can help improve the in-venue fan experience and delight fans with new opportunities for participation.</p> </div> <div class="ctas align-left"> <a id="lC4493" class="link vz-text-link" href="/business/en-nl/resources/5g/5g-business-use-cases/customer-experience/immersive-realities-sports-fans/" data-title="Enhancing the fan experience with immersive realities" data-loc="Content:Link: : :View use case" aria-labelledby="lC4493 hCffffd97e">View use case</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div id="Cffffd473" class="Cffffd473 contain indent cup half" aria-labelledby="hCffffd473" role="region"> <style type="text/css"> </style> <a name="contact-center-technology" data-name="contact-center-technology" id="contact-center-technology"></a> <div class="plate Cffffd473 half nobg "> <div class="fullcontent "> <h2 id="hCffffd473" class="headM align-center bold mw50">Create better brand experiences with the right contact center.</h2> <div class="text align-center mw50 "> <p>Engage with your customers on digital and voice channels to provide them the experience they expect. From the agility and scalability of a <a href="https://www.verizon.com/business/products/contact-center-cx-solutions/cloud-contact-center/">cloud contact center</a> to the <a href="https://www.verizon.com/business/products/contact-center-cx-solutions/contact-center-network/">network infrastructure</a> that delivers your personalized <a href="https://www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/">engagement services</a>, you can now deliver better customer experiences.</p> </div> <div class="ctas align-center"> <a id="lC4822" class="secondary button vz-button-link" href="/business/en-nl/solutions/strengthen-customer-relationships/better-experiences-with-contact-centers/" data-title="Better experiences with contact centers" data-loc="Content:Button:Contact center technology:Explore more" aria-labelledby="lC4822 hCffffd473">Explore more</a> <a id="lC4823" class="text vz-text-link" target="_blank" href="/business/resources/ebook/cloud-contact-center.pdf" data-title="The 8 questions every organization should ask as they consider their Cloud Contact Center strategy" data-loc="Content:Link:Contact center technology:Cloud Contact Center e-Book" data-uuid="7badee9c-496e-4915-861a-15cf8b9c0564" aria-labelledby="lC4823 hCffffd473">Cloud Contact Center e-Book</a> </div> </div> <div class="primary top empty"> </div> <div class="secondary top empty"> </div> </div> </div>  <div id="C3e57" class="C3e57 contain cup full gap columns"> <style> .C3e57 .scroller .items { width: 100%; } @media (max-width: 760px) {.C3e57 .scroller .items { width: 200%; }} @media (min-width: 1280px) { .C3e57 .scroller.bleed .items { width: calc(100 * 12.8px + 100vw - 1304px); } </style> <div class="primary " data-n="2"> <div class="columns mStack"> <div class="crow c2 full gap nobg" data-n="2"> <div id="Cffff7772" class="Cffff7772 contain indent cup full" aria-labelledby="hCffff7772"> <style type="text/css"> </style> <div class="plate Cffff7772 full nobg "> <div class="fullcontent "> <picture class="feature rounded align-left"><source type="image/webp" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/cx-l2-solutions-sm-4.webp"/><source type="image/jpeg" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/cx-l2-solutions-sm-4.jpg"/> <img src="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/cx-l2-solutions-sm-4.jpg" alt="A good customer service experience can create loyalty; a bad one can cause angry customers, lost sales and even a social media storm." width="768" height="432" loading="lazy"/> </picture> </div> <div class="primary top"> <h3 id="hCffff7772" class="headXS align-left bold mw100">How intelligent routing can improve the contact center experience</h3> </div> <div class="secondary top"> <div class="text align-left mw100 "> <p>A good customer service experience can create loyalty; a bad one can cause angry customers, lost sales and even a social media storm.</p> </div> <div class="ctas align-left"> <a id="lC879f" class="link vz-text-link" href="/business/resources/articles/how-intelligent-routing-can-improve-the-contact-center-experience/" data-title="How intelligent routing can improve the contact center experience" data-loc="Content:Link: : :Read the article" aria-labelledby="lC879f hCffff7772">Read the article</a> </div> </div> </div> </div>  <div id="Cffffe879" class="Cffffe879 contain indent cup full" aria-labelledby="hCffffe879"> <style type="text/css"> </style> <div class="plate Cffffe879 full nobg "> <div class="fullcontent "> <picture class="feature rounded align-left"><source type="image/webp" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/cx-l2-solutions-create-a-personalized-experience.webp"/><source type="image/jpeg" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/cx-l2-solutions-create-a-personalized-experience.jpg"/> <img src="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/cx-l2-solutions-create-a-personalized-experience.jpg" alt="Woman gesturing while on video call" width="768" height="432" loading="lazy"/> </picture> </div> <div class="primary top"> <h3 id="hCffffe879" class="headXS align-left bold mw">Create a personalized experience: Put the customer first in the customer journey.</h3> </div> <div class="secondary top"> <div class="text align-left mw "> <p>Read how you can meet your customer expectations by providing personalized experiences.</p> </div> <div class="ctas align-left"> <a id="lC8ca8" class="link vz-text-link" href="/business/en-nl/resources/articles/create-a-personalized-experience-during-the-customer-journey/" data-title="Create a personalized customer experience: Put the customer first in the customer journey" data-loc="Content:Link: : :Read the article" aria-labelledby="lC8ca8 hCffffe879">Read the article</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div id="Cffffa994" class="Cffffa994 contain indent cup half" aria-labelledby="hCffffa994" role="region"> <style type="text/css"> </style> <a name="customer-trust" data-name="customer-trust" id="customer-trust"></a> <div class="plate Cffffa994 half nobg "> <div class="fullcontent "> <h2 id="hCffffa994" class="headM align-center bold mw50">Build customer trust.</h2> <div class="text align-center mw50 "> <p>Trust is hard won and easily lost. Earning it takes being transparent about the ways you collect, use and share customer data. Keeping it takes safeguarding that data. Plus, you need to always follow through on the promises you’ve made, whether that means delivering on time or only using customer intelligence in the ways you said you would. </p> </div> <div class="ctas align-center"> <a id="lCe803" class="secondary button vz-button-link" href="/business/en-nl/solutions/strengthen-customer-relationships/build-customer-trust/" data-title="Building Customer Trust" data-loc="Content:Button:Customer trust:Explore more" aria-labelledby="lCe803 hCffffa994">Explore more</a> <a id="lCe804" class="text vz-text-link" target="_blank" href="/business/resources/executivebriefs/a-matter-of-trust-executive-summary.pdf" data-title="A matter of trust: Building consumer confidence in data sharing and new technology" data-loc="Content:Link:Customer trust:Read the summary" data-uuid="c918ceaa-f422-4b2c-968b-68e952f3b2c3" aria-labelledby="lCe804 hCffffa994">Read the summary</a> </div> </div> <div class="primary top empty"> </div> <div class="secondary top empty"> </div> </div> </div>  <div id="Cb740" class="Cb740 contain cup full gap columns"> <style> .Cb740 .scroller .items { width: 100%; } @media (max-width: 760px) {.Cb740 .scroller .items { width: 200%; }} @media (min-width: 1280px) { .Cb740 .scroller.bleed .items { width: calc(100 * 12.8px + 100vw - 1304px); } </style> <div class="primary " data-n="2"> <div class="columns mStack"> <div class="crow c2 full gap nobg" data-n="2"> <div id="Cffffa49b" class="Cffffa49b contain indent cup full" aria-labelledby="hCffffa49b"> <style type="text/css"> </style> <div class="plate Cffffa49b full nobg "> <div class="fullcontent "> <picture class="feature rounded align-left"><source type="image/webp" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/d-link-768x432.webp"/><source type="image/jpeg" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/d-link-768x432.jpg"/> <img src="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/d-link-768x432.jpg" alt="office workers collaborating on a large screen" width="768" height="432" loading="lazy"/> </picture> </div> <div class="primary top"> <h3 id="hCffffa49b" class="headXS align-left bold mw75">D-Link Corporation helps protect information with Secure Cloud Interconnect.</h3> </div> <div class="secondary top"> <div class="text align-left mw75 "> <p>See how we were able to help D-link Corporation deploy, manage and maintain a security solution without large capital expenditures.</p> </div> <div class="ctas align-left"> <a id="lC64a" class="link vz-text-link" href="/business/en-nl/resources/customer-success-stories/d-link/" data-title="D-Link Corporation" data-loc="Content:Link: : :Read customer story" aria-labelledby="lC64a hCffffa49b">Read customer story</a> </div> </div> </div> </div>  <div id="Ca022" class="Ca022 contain indent cup full" aria-labelledby="hCa022"> <style type="text/css"> </style> <div class="plate Ca022 full nobg "> <div class="primary top"> <h3 id="hCa022" class="headXS align-left bold mw75">Building consumer confidence webinar </h3> </div> <div class="secondary top"> <div class="text align-left mw75 "> <p>Watch our webinar where we explore how consumers feel about sharing their data to get personalized experiences in return.</p> </div> <div class="ctas align-left"> <a id="lC7aef" class="link vz-text-link" target="_blank" href="https://www.youtube.com/watch?v=1RVS9pEl7fI" data-loc="Content:Link: : :Listen to webinar" aria-labelledby="lC7aef hCa022">Listen to webinar</a> </div> </div> </div> </div>  </div> </div> </div> </div>  <div id="Ccb9b" class="Ccb9b contain cup full carousel" data-label="Success stories"> <style> .Ccb9b .scroller .items { width: 500%; } @media (max-width: 760px) {.Ccb9b .scroller .items { width: 500%; }} @media (min-width: 1280px) { .Ccb9b .scroller.bleed .items { width: calc(500 * 12.8px + 100vw - 1304px); } </style> <a name="success-stories" data-name="success-stories" id="success-stories"></a> <div class="fullcontent "> <h2 id="hCcb9b" class="headM align-center bold mw">See our solutions in action.</h2> </div> <div class="primary " data-n="5"> <div class="scroller full "> <div class="area "> <div class="items" data-n="5" data-c="1"> <div id="Cc5e" class="Cc5e contain indent cup half" aria-labelledby="hCc5e"> <style type="text/css"> </style> <div class="plate Cc5e half nobg "> <div class="primary top"> <picture class="feature rounded align-left"><source type="image/webp" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/solutions-cx-carousel-4.webp"/><source type="image/jpeg" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/solutions-cx-carousel-4.jpg"/> <img src="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/solutions-cx-carousel-4.jpg" alt="Global retailer finds contact center efficiency for e-commerce. Learn how unifying disparate contact-center technologies can help improve agent productivity." width="1280" height="480" loading="lazy"/> </picture> </div> <div class="secondary middle"> <div> <h3 id="hCc5e" class="headS align-left bold mw">Global retailer finds contact center efficiency for e-commerce.</h3> <div class="text align-left mw "> <p>Learn how unifying disparate contact-center technologies can help improve agent productivity.</p> </div> <div class="ctas align-left"> <a id="lC29b3" class="link vz-text-link" href="/business/en-nl/resources/customer-success-stories/large-retailer/" data-title="Large Retailer" data-loc="Content:Link:Success stories: :Read the use case" aria-labelledby="lC29b3 hCc5e">Read the use case</a> </div> </div> </div> </div> </div>  <div id="Cffff92dc" class="Cffff92dc contain indent cup half" aria-labelledby="hCffff92dc"> <style type="text/css"> </style> <div class="plate Cffff92dc half nobg "> <div class="primary top"> <picture class="feature rounded align-left"><source type="image/webp" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/solutions-cx-carousel-5.webp"/><source type="image/jpeg" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/solutions-cx-carousel-5.jpg"/> <img src="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/solutions-cx-carousel-5.jpg" alt="Read how we helped a company personalize service experience by giving agents easy, immediate access to customer history." width="1280" height="480" loading="lazy"/> </picture> </div> <div class="secondary middle"> <div> <h3 id="hCffff92dc" class="headS align-left bold mw">Nationwide yard care service elevates the customer experience.</h3> <div class="text align-left mw "> <p>Read how we helped a company personalize service experience by giving agents easy, immediate access to customer history.</p> </div> <div class="ctas align-left"> <a id="lCd74b" class="link vz-text-link" href="/business/en-nl/resources/customer-success-stories/nationwide-yard-care/" data-title="Nationwide Yard Care Service" data-loc="Content:Link:Success stories: :Read the case study" aria-labelledby="lCd74b hCffff92dc">Read the case study</a> </div> </div> </div> </div> </div>  <div id="Cd09e" class="Cd09e contain indent cup half" aria-labelledby="hCd09e"> <style type="text/css"> </style> <div class="plate Cd09e half nobg "> <div class="primary top"> <picture class="feature rounded align-left"><source type="image/webp" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/solutions-cx-carousel-lg-1.webp"/><source type="image/jpeg" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/solutions-cx-carousel-lg-1.jpg"/> <img src="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/solutions-cx-carousel-lg-1.jpg" alt="Focus on day-to-day network operations over to Verizon so it could focus on improving its employees’ and guests’ experiences." width="1280" height="480" loading="lazy"/> </picture> </div> <div class="secondary middle"> <div> <h3 id="hCd09e" class="headS align-left bold mw">Target seamlessly and securely connects stores.</h3> <div class="text align-left mw "> <p>Target handed day-to-day network operations over to Verizon so it could focus on improving its employees’ and guests’ experiences.</p> </div> <div class="ctas align-left"> <a id="lCb573" class="link vz-text-link" href="/business/en-nl/resources/customer-success-stories/target/" data-title="Target" data-loc="Content:Link:Success stories: :Read the case study" aria-labelledby="lCb573 hCd09e">Read the case study</a> </div> </div> </div> </div> </div>  <div id="C5491" class="C5491 contain indent cup half" aria-labelledby="hC5491"> <style type="text/css"> </style> <div class="plate C5491 half nobg "> <div class="primary top"> <picture class="feature rounded align-left"><source type="image/webp" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/solutions-cx-carousel-2.webp"/><source type="image/jpeg" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/solutions-cx-carousel-2.jpg"/> <img src="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/solutions-cx-carousel-2.jpg" alt="Learn how using journey analytics can help you analyze customer interaction data across silos, uncover and fix issues, optimize experiences, and more." width="1280" height="480" loading="lazy"/> </picture> </div> <div class="secondary middle"> <div> <h3 id="hC5491" class="headS align-left bold mw">Large retail bank delivers experiences their customers demand.</h3> <div class="text align-left mw "> <p>Learn how using journey analytics can help you analyze customer interaction data across silos, uncover and fix issues, optimize experiences, and more.</p> </div> <div class="ctas align-left"> <a id="lCbac0" class="link vz-text-link" href="/business/en-nl/resources/customer-success-stories/large-retail-bank/" data-title="Bank Customer Service" data-loc="Content:Link:Success stories: :Read the use case" aria-labelledby="lCbac0 hC5491">Read the use case</a> </div> </div> </div> </div> </div>  <div id="Cffffdb61" class="Cffffdb61 contain indent cup half" aria-labelledby="hCffffdb61"> <style type="text/css"> </style> <div class="plate Cffffdb61 half nobg "> <div class="primary top"> <picture class="feature rounded align-left"><source type="image/webp" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/solutions-cx-carousel-3.webp"/><source type="image/jpeg" srcset="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/solutions-cx-carousel-3.jpg"/> <img src="https://d23uobcja6cuc.cloudfront.net/business/dam/img/solutions/customer-experience/solutions-cx-carousel-3.jpg" alt="Health benefits company gains call center agility. Learn how a private IP network can help you tackle new business opportunities." width="1280" height="480" loading="lazy"/> </picture> </div> <div class="secondary middle"> <div> <h3 id="hCffffdb61" class="headS align-left bold mw">Healthcare provider improves operations with new calling features.</h3> <div class="text align-left mw "> <p>Learn how a cloud contact center can help you tackle new business opportunities.</p> </div> <div class="ctas align-left"> <a id="lCfd90" class="link vz-text-link" data-loc="Content:Link:Success stories: :Read the case study" aria-labelledby="lCfd90 hCffffdb61">Read the case study</a> </div> </div> </div> </div> </div>  </div> </div> <div class="arrows first bottom"> <a class="left vz-arrow-prev" data-loc="Content:Arrow:success-stories:Left" role="link" aria-label="scroll left" tabindex="0"><svg xmlns='http://www.w3.org/2000/svg' version='1.1' alt="Scroll Left" width="42" height="42" viewBox='0 0 18 18'><polygon fill="currentColor" points='9.321,17.835 10.116,17.04 2.64,9.562 18,9.562 18,8.438 2.64,8.438 10.116,0.96 9.321,0.165 0.485,9'/></svg></a> <a class="right vz-arrow-next" data-loc="Content:Arrow:success-stories:Right" role="link" aria-label="scroll right" tabindex="0"><svg xmlns='http://www.w3.org/2000/svg' version='1.1' alt="Scroll Right" width="42" height="42" viewBox='0 0 18 18'><polygon fill="currentColor" points='8.679,0.165 7.884,0.96 15.36,8.438 0,8.438 0,9.562 15.36,9.562 7.884,17.04 8.679,17.835 17.515,9'/></svg></a> </div> <div class="pager under c1"> <a data-n="0" data-loc="Content:Pager:success-stories:" role="link" tabindex="0" class="on"><svg xmlns='http://www.w3.org/2000/svg' version='1.1' alt="-" width="24" height="12" viewBox='0 0 24 12'><polygon fill="currentColor" points='0,9 0,12 24,12 24,9'/></svg></a> <a data-n="1" data-loc="Content:Pager:success-stories:" role="link" tabindex="0"><svg xmlns='http://www.w3.org/2000/svg' version='1.1' alt="-" width="24" height="12" viewBox='0 0 24 12'><polygon fill="currentColor" points='0,9 0,12 24,12 24,9'/></svg></a> <a data-n="2" data-loc="Content:Pager:success-stories:" role="link" tabindex="0"><svg xmlns='http://www.w3.org/2000/svg' version='1.1' alt="-" width="24" height="12" viewBox='0 0 24 12'><polygon fill="currentColor" points='0,9 0,12 24,12 24,9'/></svg></a> <a data-n="3" data-loc="Content:Pager:success-stories:" role="link" tabindex="0"><svg xmlns='http://www.w3.org/2000/svg' version='1.1' alt="-" width="24" height="12" viewBox='0 0 24 12'><polygon fill="currentColor" points='0,9 0,12 24,12 24,9'/></svg></a> <a data-n="4" data-loc="Content:Pager:success-stories:" role="link" tabindex="0"><svg xmlns='http://www.w3.org/2000/svg' version='1.1' alt="-" width="24" height="12" viewBox='0 0 24 12'><polygon fill="currentColor" points='0,9 0,12 24,12 24,9'/></svg></a> </div> </div> </div> </div>  <div id="Cffff18de" class="Cffff18de contain indent cup half gapabove" aria-labelledby="hCffff18de" role="region"> <style type="text/css"> </style> <a name="resources" data-name="resources" id="resources"></a> <div class="plate Cffff18de half nobg "> <div class="fullcontent "> <h2 id="hCffff18de" class="headM align-center bold mw">Resources</h2> </div> <div class="primary top empty"> </div> <div class="secondary top empty"> </div> </div> </div>  </div> </div> </div>  </div> <div class="clap8"> <link rel="stylesheet" href="https://d23uobcja6cuc.cloudfront.net/business/etc.clientlibs/ves-clap/css.css" type="text/css"> <article><div class="clap-blade contain "> <div class=" cc4 stack "> <ul data-p="0" class="c4 stack equal border overline "> <li class="clappromo clapSharable"><div class="promo nobg stack" data-name="Data driven personalization and trust Finding the right balance "> <div class="c1 wide " role="none"> <div class="top" role="none"> <h2 class="long">Data driven personalization and trust: Finding the right balance </h2> </div> <div class="double " role="none"> A data-driven approach enables you to collect and use data for a better customer experience throughout the entire customer life cycle.<br> <a class="link vz-text-link " href="/business/en-nl/resources/articles/s/data-driven-personalization-and-trust/" target="_top" data-uuid="5774b6a4-4f89-4fc2-966d-fb6fb0c86784" data-loc="Content:Link:assets:Data driven personalization and trust Finding the right balance :Read the article " aria-label="Data driven personalization and trust Finding the right balance - Read the article ">Read the article </a> </div> </div> </div> </li> <li class="clappromo clapSharable"><div class="promo nobg stack" data-name="5G use case Near real-time supply chain "> <div class="c1 wide " role="none"> <div class="top" role="none"> <h2 class="long">5G use case: Near real-time supply chain </h2> </div> <div class="double " role="none"> <p>As supply chains become increasingly interconnected and global, they may become more vulnerable to disruptions. <br> <br> </p> <a class="link vz-text-link " href="/business/en-nl/resources/5g/5g-business-use-cases/status-monitoring/supply-chain/" target="_top" data-uuid="e6474420-764f-4928-8db2-bbd0e32fa578" data-loc="Content:Link:assets:5G use case Near real-time supply chain :Read the use case" aria-label="5G use case Near real-time supply chain - Read the use case">Read the use case</a> </div> </div> </div> </li> <li class="clappromo clapSharable"><div class="promo nobg stack" data-name="The human connection "> <div class="c1 wide " role="none"> <div class="top" role="none"> <h2>The human connection </h2> </div> <div class="double " role="none"> Using technology to create a better customer experience. See new research from Longitude about striking the right balance between human interaction and AI for customer experiences.<br /> <a class="link vz-text-link " href="/business/resources/infographics/longitude-human-connection.pdf" target="_blank" rel="noopener" data-uuid="a4f97e9f-e741-4fd0-8520-80014dfc20c8" data-loc="Content:Link:assets:The human connection :See the infographic" aria-label="The human connection - See the infographic">See the infographic</a> </div> </div> </div> </li> <li class="clappromo clapSharable"><div class="promo nobg stack" data-name="Three call- and contact-center automation trends on the horizon"> <div class="c1 wide " role="none"> <div class="top" role="none"> <h2>Three call- and contact-center automation trends on the horizon</h2> </div> <div class="double " role="none"> Natural language processing, Big Data analytics and omnichannel solutions are automation trends that can help you deliver a human touch.<br> <br> <a class="link vz-text-link " href="/business/en-nl/resources/articles/s/three-call-and-contact-center-automation-trends-on-the-horizon/" target="_top" data-uuid="4a87943b-ac6c-4312-bace-9a7500c4c7f5" data-loc="Content:Link:assets:Three call- and contact-center automation trends on the horizon: Read the article " aria-label="Three call- and contact-center automation trends on the horizon - Read the article "> Read the article </a> </div> </div> </div> </li> <li class="clappromo clapSharable"><div class="promo nobg stack" data-name="The four key steps to improving CX with AI"> <div class="c1 wide " role="none"> <div class="top" role="none"> <h2>The four key steps to improving CX with AI</h2> </div> <div class="double " role="none"> Explore the basic strategy to follow when incorporating AI so you don’t drive off more customers than you help.<br /> <a class="link vz-text-link " href="/business/en-nl/resources/articles/the-four-key-steps-to-improving-customer-experience-with-artific/" target="_top" data-uuid="b300a507-3daa-4636-93f9-ed1461da67fb" data-loc="Content:Link:assets:The four key steps to improving CX with AI:Read the article " aria-label="The four key steps to improving CX with AI - Read the article ">Read the article </a> </div> </div> </div> </li> <li class="clappromo clapSharable"><div class="promo nobg stack" data-name="Unleashing bold thinking in workforce engagement"> <div class="c1 wide " role="none"> <div class="top" role="none"> <h2>Unleashing bold thinking in workforce engagement</h2> </div> <div class="double " role="none"> Watch leaders from Frost & Sullivan and Verizon cover topics on the changing landscape of the flexible workplace and how it impacts enterprises’ ability to impact CX. <br> <a class="link vz-text-link " href="https://www.youtube.com/watch?v=W2IdALNL2WY" target="_blank" rel="noopener" data-loc="Content:Link:assets:Unleashing bold thinking in workforce engagement:Watch the video " aria-label="Unleashing bold thinking in workforce engagement - Watch the video ">Watch the video </a> </div> </div> </div> </li> <li class="clappromo clapSharable"><div class="promo nobg stack" data-name="Reimagining customer experience with Verizon"> <div class="c1 wide " role="none"> <div class="top" role="none"> <h2>Reimagining customer experience with Verizon</h2> </div> <div class="double " role="none"> <p>Watch CX experts discuss what it means to reimagine your approach to customer experience.<br> </p> <a class="link vz-text-link " href="https://youtu.be/IV4V2xMck2k" target="_blank" rel="noopener" data-loc="Content:Link:assets:Reimagining customer experience with Verizon:Watch the video " aria-label="Reimagining customer experience with Verizon - Watch the video ">Watch the video </a> </div> </div> </div> </li> </ul> </div> </div></article> </div> <div class="experiencefragment"> </div> <div class="experiencefragment"> <div class="hardCode"> <style type="text/css">@media (max-width: 760px) { .clap-blade .c3 li.phone+li,.clap-blade .c3 li.phone+li+li { float:left; width: calc(50% - 24px); } .clap-blade .c3 li.phone+li .promo>ul { clear:both; } } @media (max-width: 480px) { .clap-blade .c3 li.phone+li,.clap-blade .c3 li.phone+li+li { float:none; width: auto; } } .contactTfn { padding-top: 8px; font-size: 17px; white-space:nowrap;} ul.c3>li.phone.contact { z-index:4; } @media (min-width: 760px) { .shaded .clap-blade.contain.indent a[name="contact"]+div+div { padding: 0 76px 0 100px; } a[name="contact"]+div+div li:nth-child(40) .promo { margin-left: calc(16.5% - 12px); }</style> <div id="get-support" style="display:none"> <div class="clap-blade contain indent" style="max-width:320px;"> <h4>Customer Support</h4> <p>If you are already a Verizon customer, we have several options to help you get the support you need.</p> <p><a title="Enterprise, government and education customers" href="https://enterprise.verizon.com/support/" target="_blank" class="link vz-text-link" rel="noopener">Enterprise, government and education customers</a></p> <p><a title="Fios, internet and phone customers" href="https://www.verizon.com/business/support/index/" target="_blank" class="link vz-text-link" rel="noopener">Fios, internet and phone customers</a></p> <p><a title="Small and medium business wireless customers" href="https://b2b.verizonwireless.com/content/my-business-portal/support.html" target="_blank" class="link vz-text-link" rel="noopener">Small and medium business wireless customers</a></p> </div> </div> <script type="text/javascript">/*try { $(document).ready(function() { var tfn=$(".modalcontactus a[href^='tel:']:first"); if (tfn.length) { $(".contactTfn").html(tfn.text()).attr("href",tfn.attr("href"));; } }); } catch (e) {}*/</script> </div> <div class="clap8"> <article class="shaded contain nogap " aria-label="contact"><div class="clap-blade contain "> <a name="contact" title="contact"></a> <div class="text contain indent cc3 stack "> <h2 class="short">Let's get started.</h2> </div> <div class=" cc3 stack contain indent "> <ul data-p="0" class="c3 stack equal "> <li class="phone contact"><div class="clap-blade contain nogap"> <p>Choose your country to view contact details.</p> <div class="filter"> <input id="countryf" type="checkbox" aria-hidden="true"/> <label for="countryf"><span> </span></label> <ul class="full tall phonecountry" data-ctry="nl"> <li><a data-value="">Select Country...</a></li> <li> <a data-value="ar" data-phone="+54 11 4515-6100" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Argentina</a> </li> <li> <a data-value="au" data-phone="+61-2-9434-5000" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Australia</a> </li> <li> <a data-value="at" data-phone="+43 1 727 14 1111" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Austria</a> </li> <li> <a data-value="be" data-phone="+32 2 400 80 00" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Belgium</a> </li> <li> <a data-value="br" data-phone="+55 11 3318-4000" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Brazil</a> </li> <li> <a data-value="ca" data-phone="+1 800 463 8123" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Canada</a> </li> <li> <a data-value="cl" data-phone="+56.2.754.5500" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Chile</a> </li> <li> <a data-value="cn" data-phone="+86-21-2330-3600" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">China</a> </li> <li> <a data-value="co" data-phone="+57 1 376 5566" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Colombia</a> </li> <li> <a data-value="cr" data-phone="+50 7 213-3070" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Costa Rica</a> </li> <li> <a data-value="dk" data-phone="+45 4386 9000" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Denmark</a> </li> <li> <a data-value="fi" data-phone="+46 8 5661 7000" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Finland</a> </li> <li> <a data-value="fr" data-phone="+33 1 53 75 82 00" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">France</a> </li> <li> <a data-value="de" data-phone="+49 231 9720" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Germany</a> </li> <li> <a data-value="hk" data-phone="+852-2233-6288" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Hong Kong</a> </li> <li> <a data-value="in" data-phone="+912-2-6648-1661" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">India</a> </li> <li> <a data-value="ie" data-phone="+353 01 413 1250" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Ireland</a> </li> <li> <a data-value="it" data-phone="+39 02 36 00 11" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Italy</a> </li> <li> <a data-value="jp" data-phone="+81-3-5293-9000" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Japan</a> </li> <li> <a data-value="kr" data-phone="+82-2-6281-7900" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Korea</a> </li> <li> <a data-value="lu" data-phone="+32 2 400 80 00" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Luxembourg</a> </li> <li> <a data-value="mx" data-phone="+(52 55)9000-7900" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Mexico</a> </li> <li class="on"> <a data-value="nl" data-phone="+31 20 711 2000" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Netherlands</a> </li> <li> <a data-value="nz" data-phone="+64-9-306-8911" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">New Zealand</a> </li> <li> <a data-value="no" data-phone="+47 24 13 04 00" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Norway</a> </li> <li> <a data-value="pa" data-phone="+50 7 213-3070" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Panama</a> </li> <li> <a data-value="pt" data-phone="+34 91 414 5700" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Portugal</a> </li> <li> <a data-value="sg" data-phone="+65-6248-6600" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Singapore</a> </li> <li> <a data-value="es" data-phone="+34 91 414 5700" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Spain</a> </li> <li> <a data-value="se" data-phone="+46 8 5661 7000" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Sweden</a> </li> <li> <a data-value="ch" data-phone="+41 44 580 80 11" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Switzerland</a> </li> <li> <a data-value="tw" data-phone="+886-2-2723-8877" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Taiwan</a> </li> <li> <a data-value="uk" data-phone="+44 118 905 5000" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">United Kingdom</a> </li> <li> <a data-value="us" data-phone="+1-877-297-7816" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">United States</a> </li> <li> <a data-value="ve" data-phone="+58-212-285 2833" tabindex="0" class="vz-text-link" data-loc="Content:Link:Contact">Venezuela</a> </li> </ul> </div> <script type="text/javascript"> try { $(document).ready(function(e){ $(".phonecountry a:not([href])").on("click.phone focus.phone",function(e) { e.preventDefault(); var tfnN=$(e.target).attr("data-phone"); var num=tfnN.replace(/[^\d]/g,""); $("a.tfn, a.tfnE").attr("href","tel:"+num).each(function(i,v) { $(v).html($(v).html().replace(/\+?[\d$][\d\-\.A-Z\ \($]+/,tfnN)); }); }); var m=$(".modalcontactus .contact-us>a[href^='tel:']"); if (m.length) { $(".experiencefragment a.tfn").attr("href",m.attr("href")).html(m.text()); } $(".phonecountry li.on:nth-child(n+3)>a[data-phone]").trigger("click.phone"); }); } catch(e) {} </script> </div></li> <li class="clappromo clapSharable"><div class="promo nobg stack"> <ul class="c3 normal equal " role="none"> <li class="left" role="none"> </li> <li class="double " role="none"> <h2>Call for Sales.</h2> <p><b><a data-loc="Content:Link:contact" class="vz-text-link tfnE tfn link contactTfn" href="tel:18887891223">1-888-789-1223</a></b></p> </li> </ul> </div> </li> <li class="clappromo clapSharable"><div class="promo short nobg stack" data-name="Or we'll call you."> <div class="c1 wide " role="none"> <div class="top" role="none"> <h2 class="large">Or we'll call you.</h2> </div> <div class="double " role="none"> <a class="secondary button vz-button-link " href="/business/contact/request-consultation/" target="_top" data-uuid="595a0d0e-25d0-4552-a221-011b084a8949" data-loc="Content:Button:contact:Or we'll call you.:Contact Us" aria-label="Or we'll call you. - Contact Us">Contact Us</a> </div> </div> </div> </li> <li class="clappromo clapSharable"><div class="promo nobg stack"> <div class="c1 wide " role="none"> <div class="top" role="none"> </div> <div class="double " 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