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Throughout the design process continuous improvements are required in the service of the lifecycle of service management of IT. The certification is available as a free standing qualification and as a part of ITIL Intermediate Lifecycle. The module leads to one being certified as an ITIL Expert in Service Management. </p> <p>CIOs, CTOs, Managers, Supervisors, Designers, Architects, Consultants, Audit Managers, Security Managers the certification is suited for all involved in Service Life Cycle. A service designer is involved in day to day activities related to the design process of services. The certification aims at testing knowledge and understanding of industry practices followed in service management.</p> <p class="bold">Examination Information</p> <p>As In the case of other certifications, the first step is to procure the application form, duly fill it and submit it. A candidate can opt for an online examination or a paper base examination to be conducted by an accredited training organization.</p> <p>The total numbers of questions that have to be answered are only 8 and the nature of the examination is multiple choice questions. Every question will have four answers, the right choice will get 5 marks, next best 3 marks and the least best 1 mark while the wrong answer will command no marks.</p> <p>To be considered as pass' a candidate must score a minimum of 70% marks. This means that a candidate should score a minimum of 28 marks. The maximum time for the examination is 90 minutes. In the case of candidates attempting the examination in a language other than their first language, 120 minutes are given and are also allowed to use a dictionary.</p> <p class="bold">Prerequisites</p> <p>A candidate who wishes to sit for the certification exam must hold a certificate of ITIL Foundation Certificate in IT Service Management. 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