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Enhancing Consent Management with OneTrust | Protiviti United States

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class="o-nestedNavCardGrid__top"> <div class="o-nestedNavCardGrid__header mb-4"> <h2 class="o-nestedNavCardGrid__h2 m-auto font--white">Client Snapshot</h2> </div> <div class="o-nestedNavCardGrid__cardGridWrapper columns is-flex is-flex-wrap-wrap"> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <div class="m-nestedNavCard__href m-nestedNavCard__cta is-flex"> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><?xml version="1.0" encoding="UTF-8"?><svg aria-hidden="true" id="pro_pencil" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 144"><defs><style>.b{fill:none;}.pro_pencil{fill:#5D7B9A;}</style></defs><polygon class="b" points="61.46 26.13 47.99 20.84 16.29 95.54 29.66 101.14 61.46 26.13"/><polygon class="b" points="15.45 116.3 26.57 105.27 15.49 100.63 15.45 116.3"/><path class="pro_pencil" d="M15.29,123.5l17.81-17.66L68.07,23.35l-22.79-8.95L10.5,96.37l-.09,31.97,.1-.1v.26H122.78v-5H15.29Zm.16-7.2l.04-15.67,11.08,4.64-11.12,11.03ZM47.99,20.84l13.48,5.29L29.66,101.14l-13.38-5.6L47.99,20.84Z"/><path class="pro_pencil" d="M129.98,129.6c1.99,0,3.6-1.61,3.6-3.6s-1.61-3.6-3.6-3.6-3.6,1.61-3.6,3.6,1.61,3.6,3.6,3.6Z"/></svg></span> <h3 class="a-blueHeadline__text font__color--blue">Profile</h3> <p class="m-nestedNavCard__description">This company is a global software and IT solutions provider with employees in nearly 40 countries around the world.</p> </div> <span class="m-nestedNavCard__stripe">&nbsp;</span> </div> </div> </div> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <div class="m-nestedNavCard__href m-nestedNavCard__cta is-flex"> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><?xml version="1.0" encoding="UTF-8"?><svg aria-hidden="true" id="pro_document_files" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 144"><defs><style>.b{fill:none;}.pro_document_files{fill:#5D7B9A;}</style></defs><polygon class="b" points="108.04 28.24 108.04 16.45 24.68 16.45 24.68 110.06 33.75 110.06 33.75 28.24 108.04 28.24"/><path class="pro_document_files" d="M113.04,28.24V11.45H19.68V115.06h14.06v16.79H127.1V28.24h-14.06ZM24.68,110.06V16.45H108.04v11.79H33.75V110.06h-9.06Zm11.56,5h0v-5h0v5Zm85.85,11.79H38.75V33.24H122.1V126.85Z"/><rect class="pro_document_files" x="53.54" y="49.83" width="57" height="5"/><rect class="pro_document_files" x="53.54" y="87.62" width="57" height="5"/><rect class="pro_document_files" x="53.54" y="68.73" width="57" height="5"/><rect class="pro_document_files" x="53.54" y="106.52" width="46.2" height="5"/><circle class="pro_document_files" cx="106.94" cy="109.02" r="3.6"/></svg></span> <h3 class="a-blueHeadline__text font__color--blue">Client Situation</h3> <p class="m-nestedNavCard__description">The company had invested in OneTrust technology but needed support to effectively update its systems to maximize its consent and preference management journey.</p> </div> <span class="m-nestedNavCard__stripe">&nbsp;</span> </div> </div> </div> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <div class="m-nestedNavCard__href m-nestedNavCard__cta is-flex"> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><?xml version="1.0" encoding="UTF-8"?><svg aria-hidden="true" id="Pro_star" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 144"><defs><style>.pro_star{fill:#5D7B9A;}</style></defs><rect class="pro_star" x="90.33" y="17.67" width="31.17" height="5" transform="translate(27.19 93.84) rotate(-53.88)"/><rect class="pro_star" x="35.55" y="3.42" width="5" height="31.4" transform="translate(-4 25.84) rotate(-35.75)"/><rect class="pro_star" x="1.54" y="81.48" width="31.17" height="5" transform="translate(-24.86 9.26) rotate(-17.81)"/><rect class="pro_star" x="124.37" y="68.04" width="5" height="31.17" transform="translate(8.78 179.24) rotate(-72.39)"/><rect class="pro_star" x="69.24" y="110.28" width="5" height="17.78"/><path class="pro_star" d="M69.34,138.01c1.43,1.43,3.76,1.43,5.19,0,1.43-1.43,1.43-3.76,0-5.19-1.43-1.43-3.76-1.43-5.19,0-1.43,1.43-1.43,3.76,0,5.19Z"/><path class="pro_star" d="M87.69,44.43l-15.75-30.8-15.75,30.8-34.16,5.47,24.43,24.5-5.36,34.18,30.85-15.66,30.85,15.66-5.36-34.18,24.43-24.5-34.16-5.47Zm8.64,55.26l-24.4-12.38-24.4,12.38,4.24-27.03-19.32-19.38,27.02-4.32,12.46-24.36,12.46,24.36,27.02,4.32-19.32,19.38,4.24,27.03Z"/></svg></span> <h3 class="a-blueHeadline__text font__color--blue">Work Performed</h3> <p class="m-nestedNavCard__description">Protiviti helped implement OneTrust’s universal consent and preference management functionality to collect and consolidate new and updated consumer consent across three systems (Salesforce, Eloqua and Salesloft), representing over four million user records. </p> </div> <span class="m-nestedNavCard__stripe">&nbsp;</span> </div> </div> </div> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <div class="m-nestedNavCard__href m-nestedNavCard__cta is-flex"> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <span class="m-nestedNavCard__svg"><?xml version="1.0" encoding="UTF-8"?><svg aria-hidden="true" id="a" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 144 144"><defs><style>.pro_horn{fill:#5D7B9A;}</style></defs><path class="pro_horn" d="M104.08,9.6L38.94,36.47H7.68v50.12h7.02l5.76,45.12h12.47v-5h-8.07l-5.12-40.12h17.89v35.42h5v-33.9l61.44,25.35v-26.09l32.44,8.86v-5.18l-32.44-8.86v-18.15h32.44v-5h-32.44v-18.15l32.44-8.86v-5.18l-32.44,8.86V9.6ZM37.63,81.59H12.68V41.47h24.95v40.12Zm61.44,24.4l-56.44-23.28V40.35l56.44-23.28V105.99Z"/><path class="pro_horn" d="M43.61,130.15c.52-1.92-.62-3.9-2.54-4.41-1.92-.52-3.9,.62-4.41,2.54s.62,3.9,2.54,4.41c1.92,.52,3.9-.62,4.41-2.54Z"/></svg></span> <h3 class="a-blueHeadline__text font__color--blue">Outcome/Benefits</h3> <p class="m-nestedNavCard__description">The client now has the solution in place to correctly maintain a user’s consent across all three systems and is preparing for the next phase in its consent management journey, to enhance its data management and governance.</p> </div> <span class="m-nestedNavCard__stripe">&nbsp;</span> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> <div class="layout layout--two-col-section layout--two-col-section--67-33 layout--no-padding"> <div class="o-twoColLayout"> <div class="container"> <div class="columns is-multiline"> <div class="pro-region-first column is-offset-1-widescreen is-6-widescreen is-7-desktop is-12-tablet"> <div class="o-twoColLayout__left"> <div class="layout__region layout__region--first"> <div> <div> <div class="paragraph paragraph--type--pr-body-content paragraph--view-mode--default"> <div class="m-contentBodyWrap pl-0 container no-bottom-spacing"> <div class="a-contentBody"> <div><p>As the digital landscape continues to rapidly evolve, regulatory compliance and data privacy are more critical than ever for businesses working to protect consumer rights and maintain trust. The collaboration between Protiviti and this IT solutions provider exemplifies a forward-thinking approach to navigating these challenges. We partnered with the company’s senior IT director in this project, leveraging OneTrust technology to revolutionize the client’s consent management processes, ensuring robust compliance with international data regulations like GDPR in Europe and CCPA in California.</p><h3>Recognizing the need for enhanced consent processes</h3><p>At the core of this initiative was the client’s need to adapt to a stringent regulatory environment that demands transparency and user control over personal information. As businesses expand their digital footprint, they face increasing scrutiny from both regulators and consumers who are more aware of their data rights than ever before. Recognizing this shift, the client sought Protiviti’s expertise to refine its consent management practices, an area critical for maintaining customer trust and legal compliance.</p><h3>The role of OneTrust technology</h3><p>OneTrust, as a leader in end-to-end data management software solutions, provided the necessary tools to implement a state-of-the-art consent framework. Its technology enables companies to design consent mechanisms that are not only compliant with local laws and policy, but also user-friendly in a way that encourages greater consumer participation in managing their privacy preferences.</p><p>Protiviti’s role involved integrating OneTrust's technology into the client's existing systems, ensuring seamless operation while enhancing functionality. We began by conducting client discovery sessions to help define requirements and understand in-scope systems. This involved working across the organization with a wide variety of teams (IT, marketing, sales, legal, etc.) to incorporate each team’s requirements. Following that, we designed a client preference center/collection point and began to build the necessary integrations. Because the client had not yet started working with the Universal Consent and Preference Management (UCPM) modules offered by OneTrust, we helped define which data elements should be captured. The client determined that the users’ business email would be the primary identifier and then used its already-purchased WebMethods middleware to connect to OneTrust.</p><p>Ultimately, this integration allowed the company to:</p><ul><li>Automate consent updates whenever there were changes in legislation or business operations.</li><li>Enable real-time tracking of user consents across multiple platforms.</li></ul><h3>Impact on regulatory compliance</h3><p>The updated consent processes have positioned this client well ahead of its competition concerning regulatory compliance. In an era where non-compliance can result in hefty fines and significant brand damage, this is no small feat. The proactive measures taken by the company underscored its commitment to not just meeting but exceeding regulatory expectations.</p></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="pro-region-second column is-5-desktop is-12-tablet"> <div class="o-twoColLayout__right"> <div class="layout__region layout__region--second"> <div> <div> <div class="paragraph paragraph--type--pr-quote paragraph--view-mode--default"> <div id="" class="m-heroQuote container " aria-labelledby=""> <div class="m-heroQuote__vBar"> <hr class="a-verticalSeparator" aria-hidden="true" /> </div> <div class="m-heroQuote__textContainer"> <blockquote class="a-heroBlockquote font-size--45">Protiviti’s role involved integrating OneTrust's technology into the client's existing systems, ensuring seamless operation while enhancing functionality.</blockquote> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="block block-personalization block-layout-builder block-inline-blockbt-text-background-cta"> <div class="o-blueSectionWrapper" data-aos="fade" > <div class="o-blueSectionCTA o-blueSection__noparallax o-blueSectionCTA--medium" title="Enhancing Consent Management with OneTrust " style="background-image: url(/sites/default/files/styles/is_personalization_medium_high_resolution_1x/public/2024-10/enhancing_consent_management_with_onetrust_banner.png?h=5aae2f51&amp;itok=Hk8ff4g8); background-position: center"> <div class="o-blueSectionCTA__sectioncenter o-blueSectionCTA__container o-blueSectionCTA__x"> <div class="o-blueSectionCTA__content container"> <div class="o-blueSectionCTA__content_center"> <div class="a-description__text "></div> <div class="o-blueSectionCTA__ctas"> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="layout layout--two-col-section layout--two-col-section--67-33 layout--no-padding"> <div class="o-twoColLayout"> <div class="container"> <div class="columns is-multiline"> <div class="pro-region-first column is-offset-1-widescreen is-6-widescreen is-7-desktop is-12-tablet"> <div class="o-twoColLayout__left"> <div class="layout__region layout__region--first"> <div> <div> <div class="paragraph paragraph--type--pr-body-content paragraph--view-mode--default"> <div class="m-contentBodyWrap pl-0 container no-bottom-spacing"> <div class="a-contentBody"> <div><h3>Strategic benefits for risk leaders</h3><p>The client’s collaboration with Protiviti using OneTrust technology has delivered strategic benefits beyond compliance:</p><ol><li><strong>Risk reduction: </strong>Enhanced consent processes significantly lower the risk of legal challenges related to non-compliance.</li><li><strong>Brand loyalty:</strong> By respecting consumer privacy preferences consistently, the client has strengthened its reputation as a trustworthy company.</li><li><strong>Operational efficiency:</strong> Automated updates and real-time tracking reduce manual oversight needed for consent management—freeing up resources for other strategic initiatives.</li></ol><h3>Next steps on the journey</h3><p>The implementation of consent and preference management is a journey and one best handled in phases. The first phase of this partnership, facilitated by OneTrust technology, represents more than just technological implementation; it’s a strategic move that aligns with broader business goals including risk management, customer satisfaction, and operational efficiency — all while navigating complex regulatory waters successfully.</p><p>Thoughtful collaboration, coupled with innovative technology, can address some of today's most pressing business challenges — in this instance making substantial strides in data privacy and consumer rights protection under rigorous regulatory standards.</p></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="views-element-container"> <div><div class="js-view-dom-id-3c6e0c05365b3af4c6a43553533d7a798a8e417f2962ab87459329a7cd1ccc99"> </div> </div> </div> <div class="views-element-container"> <div> <div 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d="M130.47,123.09c1.41-1.41,1.41-3.69,0-5.09-.04-.04-.1-.07-.14-.12v5.02h-5.11c.05,.06,.1,.13,.16,.19,1.41,1.41,3.69,1.41,5.09,0Z"/><path class="svg_briefcase" d="M130.33,117.88c-1.41-1.28-3.59-1.25-4.95,.12-1.35,1.35-1.39,3.49-.16,4.9h5.11v-5.02Z"/></svg></span> <h3 class="a-blueHeadline__text font__color--blue">OneTrust Consulting Services</h3> <p class="m-nestedNavCard__description">Protiviti’s dedicated OneTrust experts form a cross-functional team with a unique blend of technical expertise, project experience, and business knowledge, delivering results that provide real value to your business.</p> </div> <span class="m-nestedNavCard__stripe">&nbsp;</span> </a> </div> </div> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__link m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <a aria-label="Data Privacy Consulting" 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