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href="https://www.viber.com/en/blog/" vmx="Header clicked" vmx-type="Blog" vmx-page-location="Header" id="menu-link-14348">Blog</a></li> <li class="only_mobile menu-item menu-item-type-post_type menu-item-object-page menu-item-32851"><a href="https://www.viber.com/en/business/" id="menu-link-32851">Business</a></li> </ul></div> </nav> <div class="top-btn"><a vmx="Header clicked" vmx-type="Viber for business" class="btn" href="https://www.viber.com/en/business">Business</a></div> <div class="mobile-toggle"><i class="fa fa-bars" aria-hidden="true"></i></div> </div> <div id="pubmatic"></div>  </header>  <div class="wrap container" role="document"> <div class="content row"> <main class="main"> <article class="post-61615 terms type-terms status-publish hentry"> <header> <h1 class="entry-title">Viber United States Regional Privacy Notice</h1> </header> <div class="entry-content"> <p><span style="color: #5f44d2;"><em>Last Updated: August 22, 2023</em></span></p> <p>This United States Regional Privacy Notice (“<strong>Notice</strong>”) is a supplement to the Viber <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://www.viber.com/en/terms/viber-privacy-policy/"><strong>Privacy Policy</strong></a></span> and applies to United States residents except for California residents which are governed by the <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://www.viber.com/en/terms/ccpa-privacy-rights/"><strong>Privacy Notice for California Residents</strong></a></span><strong> (“CCPA Notice”), </strong>as detailed below. Defined terms used herein, however not defined, shall have the same meaning as provided under the <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://www.viber.com/en/terms/viber-terms-use/"><strong>Viber Terms of Service</strong></a></span> or the <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://www.viber.com/en/terms/viber-privacy-policy/"><strong>Viber Privacy Policy</strong></a></span>. This Notice details the categories of Personal Data (as the term defined below) we collect, the purpose of use, and the categories of third-parties’ we share your Personal Data with. It also describes your rights and how to exercise them under the various U.S privacy laws, including the Colorado Privacy Act (“<strong>CPA</strong>“), the Connecticut Data Privacy Act (“<strong>CTDPA</strong>”) the Virginia Consumer Data Protection Act of 2021 (“<strong>VCDPA</strong>”), the Nevada Revised Statutes Chapter 603A (“<strong>Nevada Privacy Law</strong>”), the Utah Consumer Privacy Act (“<strong>UCPA</strong>“), and other federal and state laws, as may be applicable (all collectively shall be defined as “<strong>U.S. Privacy Laws</strong>”).</p> <h6><strong><span style="color: #5f44d2;">1. Notice to California Residents</span></strong></h6> <p>This section applies only to California residents. Please see the <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://www.viber.com/en/terms/ccpa-privacy-rights/"><strong>CCPA Notice</strong></a></span> which discloses the categories of personal information collected, purpose of processing, source, categories of recipients with whom the personal information is shared for a business purpose, whether the personal information is sold or shared, the retention period, and how to exercise your rights as a California resident, pursuant to the California Consumer Privacy Act of 2018 (“<strong>CCPA</strong>”) effective November 2020, and as amended by the California Privacy Rights Act (“CPRA”), effective January 1, 2023.</p> <h6><strong><span style="color: #5f44d2;">2. Personal Data and Sensitive Data</span></strong></h6> <p>“<strong>Personal Data</strong>” means information that is linked or reasonably linkable to an identified or identifiable individual. Personal Data does not include publicly available information and information that cannot be reasonably linked to you, directly or indirectly, such as de-identified or aggregated data, and information governed by other state or federal laws, such as: Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPPA), Personal Data covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or and the Driver’s Privacy Protection Act of 1994, Children’s Online Policy Protection Act of 1998 (COPPA), Family Educational Rights and Privacy Act of 1974, national Security Exchange Act of 1934, higher education data and employment data, etc.</p> <p>“<strong>Sensitive Data</strong>” means Data revealing racial or ethnic origin, religious beliefs, mental or physical health history, condition or diagnosis, sex life or sexual orientation, citizenship or immigration status, genetic or biometric data that can be processed/is processed to uniquely identify an individual, precise geolocation or personal data from a known child.<br /> <a id="categories-of-data"></a></p> <h6><span style="color: #5f44d2;"><strong>3. The Categories of Personal Data or Sensitive Data Processed</strong></span></h6> <p><span style="color: #5f44d2;">The operation and use of Viber App and Services involves collection of Personal Data, where the types of such data depend on the type of Service and interaction with us. For example, when you sign up and create an account, you directly provide us with your Personal Data. We also automatically collect certain Personal Data from your device. We explain which data we collect and how we collect it below.</span></p> <p>The types of Personal Data collected through use of our Services, including App and website, are listed below. We note that some types of Personal Data we collect are required for all Viber Services (for example, your phone number), some types may be required solely for certain Services or features you decide to use (for example, Viber Pay), and some are optional, and subject to your discretion (for example, your photo).</p> <p><span style="color: #5f44d2;">We do not read, listen to or store your messages and/ or calls made privately:</span></p> <p>We wish to clarify that we do not read or listen to the content of your messages and/or calls made privately via Viber and we do not store those messages (including any media files transferred therein) once they have been delivered to their destination (which on average takes less than one second). If for some reason the message was not delivered to its destination within up to 2 weeks, it will be deleted from our servers. We note that we allow you the option to back up your chat history data on your own external data backup service (like iCloud or Google Drive) – see <a href="https://www.viber.com/en/terms/viber-privacy-policy/#third-parties">here</a> for more info on backup.</p> <p><span style="color: #5f44d2;">Data provided or collected through registration & under your Viber account or participation in Viber’s activities:</span></p> <ul> <li><strong>Identifiers</strong>, such as:</li> <li>Your mobile number (including mobile country/network code);</li> <li>Your personal details (e.g., name, date of birth), if you provided them;</li> <li>Your contact details (e.g., email address), if you provided them;</li> <li>Your account login details, such as your username and any of your password or security pin-code, which you have chosen, if any;</li> <li>Device identifiers, as described below.</li> <li><strong>Your photo</strong>, if you provided it (e.g., any avatar).</li> <li><strong>Your phone address book</strong>, meaning, the names, the phone numbers and the favorites list from your contact lists, if you approved access to them.</li> </ul> <p><span style="color: #5f44d2;">Geolocation data:</span></p> <ul> <li><strong>General location</strong>, we use IP addresses we collect and additional data (e.g., phone number area codes), to estimate your general location (e.g., city level); we may also use your residential address, if it’s been provided by you.</li> <li><strong>GPS based location</strong>, we will collect the GPS location for very specific purposes (as detailed below), and solely if you gave us permission.</li> </ul> <p><span style="color: #5f44d2;">Financial information provided or collected through your use of our limited financial services (e.g., payment solutions), or purchased subscription and offers:</span></p> <ul> <li><strong>Purchased subscriptions, products or services:</strong></li> </ul> <p>If you purchase credit or subscribe to a Viber Out plan on our App or websites, we will process your billing data (e.g., full name or your user name, phone number, payment method), as well as transactions-related information (e.g., the purchasing amount; date of purchase, currency; IP address, country, first and last 4 digits of your credit card).</p> <ul> <li><strong>Viber Chatbot Payment Transactions: </strong></li> </ul> <p>Transactions-related details (transaction ID, time and date of purchase, purchase description, purchase amount, currency, the merchant transaction result, user free text entered information)</p> <ul> <li><strong>Viber Pay Services</strong>: <ul> <li>Know Your Client (“<strong>KYC</strong>“) data – including full name, date of birth, phone number, email, country location, national identity document, selfie and confirmation of the KYC verification status (i.e., approved or declined), KYC level, tax ID (where required in a certain country) other related documents specifically requested as part of KYC;</li> <li>Transaction and wallet-related information – including your digital wallet balance, details of the tokenized version of your credit/debit card, details of your wallet such as your IBAN, wallet ID and Swift code, payment transaction information (including the instruction ID, payment method, fees, exchange rate, amount, currency, date and time ) status of the payment, payment references, fraud related information). In addition, if you send or receive payments or interact with other persons, we may have access or otherwise store the sender’s or recipient’s account details (e.g., bank account details (including IBAN and Swift/ BIC code), wallet details (including wallet ID), details of the tokenized version of the credit/ debit card, payment IDs, payment information (i.e. merchant category code, type, authorisation code), payment method information, country, address, date of birth, name, phone number, email, status in a promotion.).</li> <li>Hashed pin code</li> </ul> </li> </ul> <p><span style="color: #5f44d2;">Data we collect automatically from your device, e.g., data collected using cookies and other device identifying technologies (‘<a style="color: #5f44d2;" href="https://www.viber.com/en/terms/cookies-and-tracking/"><strong>Viber Ads, Cookies and Tracking Technologies</strong></a>‘):</span></p> <ul> <li><strong>Device identifiers</strong>, meaning identifiers for devices you have used to access our websites and APP, including IP address, unique device identifiers, advertising related identifiers, MAC identifiers.</li> <li><strong>Electronic network activity data</strong>, such as data stored on log files, when you access our Service and website for example, including access time and date stamp, pages viewed, IP address, the pages that directed you to our website, data related to errors and crash reports.</li> <li><strong>Activity data</strong>, relating to your usage of Services, such as connection status, whether you have received and seen messages sent to you, if you are currently on another call and data related to the calls and messages that you send and receive, such as length of the call, who called whom, who messaged whom, and at what time, your personal preferences related to such usage (for example how often, for how long, what options are selected, etc.). Such activity data may also include: <ul> <li>We may collect activity data about communities, channels, bots, businesses and links you interact with inside Viber – e.g. data about the communities, business accounts and channels you have visited or follow, messages you have liked, messages you have sent, the content you have viewed, links you have clicked on;</li> <li>Items you searched and shared via Chat Extensions;</li> <li>Offers selected or redeemed.</li> <li>Viber Pay or business accounts activity.</li> </ul> </li> <li>Other device data, e.g., data about your device’s operating system, your browser, browser or operating system language, your wireless network, your mobile carrier.</li> </ul> <p>For more information regarding how we and our partners use cookies, as well as your choices and controls, please see our <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://www.viber.com/en/terms/cookies-and-tracking/"><strong>Viber Ads, Cookies and Tracking Technologies Policy</strong></a></span>.</p> <p><span style="color: #5f44d2;">Data we collect or receive from other sources and inferred data:</span></p> <ul> <li><strong>Social media data</strong>: <ul> <li>If you have signed in to the app through third party social media sites – your email address, birthday and gender – if such information has appeared on your social media profile – was collected. Note that we disabled the option to sign in to the app through user social media accounts, and we no longer have any access to the current data from the social media accounts of users, who have signed in to Viber in such fashion in the past.</li> </ul> </li> <li><strong>Your contact name</strong>, as saved on other users’ devices if they chose to share their contacts with us.</li> <li><strong>Viber may also process inferences about your account and device identifier</strong>, such as: <ul> <li>Inferred gender – for example, inferred from your name;</li> <li>Inferred interests – inferred from your activity, such as the communities, channels, bots, businesses and links you interact with inside Viber;</li> <li>Inferences from third party data and ads-related interactions – we may receive inferred data, linked to your device identifier (mainly, a unique device identifier generated by cookies or other tracking technologies used on our website and Services) from our trusted third-party advertisers and service providers. Such inferred data we receive may include inferences about your interests and characteristics, generated by such third parties from other websites and services you have visited (for example whether you are interested in fintech, cars etc., which income group you might pertain to, as well as the locations you tend to visit, based on your GPS location). In addition, inferences can be generated from data on how you interact with ads displayed on our App after clicking on them and data about your activity and preferences derived from the clicks on our own ads (and the subsequent installs of our App) associated with your device identifier, delivered on third party’s advertising platforms by our trusted third parties. For more information, please see our <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://www.viber.com/en/terms/cookies-and-tracking/"><strong>Viber Ads, Cookies & Tracking Technologies Policy</strong></a></span>.</li> </ul> </li> </ul> <p><span style="color: #5f44d2;">User Submitted Content:</span></p> <p>If you choose to participate in Viber’s activities (e.g., contests), or as part of your participation in communities/channels/bots’ activities available on Viber, you may voluntarily publish, submit or post content such as videos, images, graphics, text, videos, etc. which may include personal data (e.g., an image of a person).</p> <p><span style="color: #5f44d2;">Data we collect from your communications with us, including support, customer services and other inquiries:</span></p> <p>If you choose to contact us through any means of communications we make available, you may provide us with certain data such as your contact details (e.g., name, email, phone number, mobile carrier, country – mainly where you are not a user of our Services) and other data you voluntarily wish to provide (mainly, related to the issue you wish us to address or resolve). We will further store our contact history and correspondence with you.</p> <h6><strong><span style="color: #5f44d2;">4. The Purpose of Processing Personal Data</span></strong></h6> <p><span style="color: #5f44d2;">At Viber, we use your Personal Data to provide you with the best possible Service. This includes administering your account, customizing and improving the Service we offer, processing payments, serving ads and marketing campaigns, providing you with support and for compliance and safety reasons. We explain below the purposes for which we collect and use your Personal Data.</span></p> <p><span style="color: #5f44d2;"><strong>Authentication and Account Administration:</strong></span></p> <p>Viber uses different types of your Personal Data such as: identifiers, your photo and phone address book, contact information, device information, etc. for the purpose of creating and administrating your Viber account in order to enable you to register, log in, activate and use the Services. These include, for example:</p> <ul> <li>To authenticate and verify your account, as well as to make sure you do not already have a Viber account;</li> <li>To synchronize your contact list on the App;</li> <li>To create your profile, customize your Viber account according to the information you have provided (e.g. name or photo), and display such information as part of your profile when you use Viber Services.</li> </ul> <p><span style="color: #5f44d2;"><strong>Providing our Services – Communication & Content Features and enabling backups:</strong></span></p> <p>Viber uses different types of Personal Data in order to operate, provide and deliver to you our Services, including communication features. This includes, for example:</p> <ul> <li>To allow mobile carriers to connect calls to you and from you;</li> <li>To show your online status;</li> <li>To enable you to send and receive messages, participate in Viber calls, delete messages;</li> <li>Offer additional Viber features;</li> <li>Enable you to upload and create backups of your messages on external services;</li> <li>Enable you to post and share your content, images and videos, within the communities, channels, and bots;</li> <li>Send you operational related and service-related communications, including administrative messages that relate to your use of the Services;</li> </ul> <p>As stated above, your messages will not be stored by us once they have been delivered.</p> <p><span style="color: #5f44d2;"><strong>Enabling Paid Services: Viber Out Credit, Subscriptions, and Viber Chatbot Payments:</strong></span></p> <p>Viber uses different types of Personal Data in order to enable your use of the Viber Out Credit or purchase of subscriptions on our App or website, including for verification purposes. This includes, for example, sharing your email address with our third-party Payment Service Providers, to enable the processing of your payments. Your credit card number will be provided by you directly to the applicable Payment Service Provider and Viber will not have access to this data. We will further store a log that will record your purchase for operational and fraud detection purposes, and such log will include your IP address or other unique identifier.</p> <p>For Viber Chatbot payment, transactions-related details including shopping history (time and date of purchase, purchase description, purchase amount, currency, the merchant, etc.) for your record keeping and ours, as required by law.</p> <p><span style="color: #5f44d2;"><strong>Enabling Your Use of Viber Pay Services: </strong></span></p> <p>As part of the Viber Pay service, Viber provides limited financial services including the ability to make direct payments and transfers from your Viber account via a licensed partner. In order to provide this, we use certain information and share it with the licensed partner. This includes, for example:</p> <ul> <li>Identifying you in order to enable you the use of the Viber Pay Services;</li> <li>Sharing certain KYC and payment data you provide with the Payment Service Provider, where it may in turn share with downstream banks, payment service providers, messaging systems, such as SWIFT, , to enable the payment processing. Viber will not share information more than is strictly necessary (some information is collected directly by the payment service provider and is subject to their Privacy Policy);</li> <li>Enabling you to easily make future transfers to a beneficiary’s bank account, to which you have previously made a payment transfer;</li> <li>If you are a Viber user who is not registered with Viber Pay services, but you interact with Viber Pay users by sending or receiving funds, or being part of a promotion, then the following information about you may be stored and used: the sender’s or recipient’s account details (e.g., bank account details (including IBAN and Swift/ BIC code), wallet details (including wallet ID), details of the tokenized version of the credit/ debit card, payment IDs, payment information (i.e. merchant category code, type, authorization code), payment method information, country, address, date of birth, name, phone number, email, status in a promotion.</li> </ul> <p><span style="color: #5f44d2;"><strong>Enabling and Managing Your Participation in Contests & Marketing Activities:</strong></span></p> <p>If you voluntarily choose to participate in contest and other marketing activities offered by Viber, we will use different types of Personal Data, depending on the applicable activity, in order to enable your participation and operate such activities. This includes, for example:</p> <ul> <li>If you participate in a contest which involves a prize, we will request you to provide your physical address in order to ship it to you;</li> <li>The content submitted through the contest, to the extent it includes Personal Data;</li> <li>As some contests or activities are applicable solely to specific regions, we will use your general location (for example, according to your phone number area code), to validate your eligibility to participate in a specific contest.</li> </ul> <p><span style="color: #5f44d2;"><strong>Improving and Customizing the Service and Analytics of Viber Activity:</strong></span></p> <p>Viber uses different types of Personal Data in order to improve, enhance and evaluate the Services, as well as customize the Services. This may include, for example:</p> <ul> <li>We use activity data, and device identifiers to fix and evaluate the technical functionality and availability of the Services, as well as for statistical analysis of the usage and functionality, product development, continued improvement of existing features and provision of certain features;</li> <li>We use your data provided through registration and inferred data (such as inferred gender, and inferences from ads-related interactions), interests and general location to customize content we show you, including customizing our offers of certain services;</li> <li>When we advertise our Services to you on third party platforms, we might receive indications of which advertisement led you to join our Service based on unique device identifiers associated with your device, in order, among others, to assess the performance of our campaigns, to look for similar users, for better ad measurements, as well as to learn more about your activity and preferences on our Services;</li> <li>Data collected automatically from your device or through cookies and pixels;</li> <li>Data we collect from other sources and inferred data, such as social media data, your contact name and inferences about your account and device identifiers.</li> </ul> <p><span style="color: #5f44d2;"><strong>Marketing Communications with Viber’s Users & Location based Offers:</strong></span></p> <p>Viber uses different types of Personal Data in order to contact you with marketing and offers relating to products and services offered by Viber, (including your contact information and interests, if the offer is tailored to your interest) or Sensitive Data, such as GPS, subject to your permission.</p> <ul> <li>Your IP address will be used to extract your general location, for the purposes of presenting offers applicable to your region, and subject to the permissions you have provided, we will use you GPS location data for the purpose of providing you with location-based marketing offers and communications.</li> </ul> <p>When managing advertising placements outside of Viber to reach out to you with Viber offers and marketing communications, we might need to share with our trusted <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://www.facebook.com/privacy/policy/?annotations%5b0%5d=Definition-MarketingVendor&subpage=4.subpage.11-MarketingVendors">marketing vendors</a></span> some of the information about you, such as your email or phone number.</p> <p>Please note that even after you have chosen to unsubscribe we may send you service-related communications, including administrative messages that relate to your use of the Services.</p> <p><span style="color: #5f44d2;"><strong>Advertising:</strong></span></p> <p>Viber uses different types of Personal Data in order to provide our advertising services (meaning, to enable the display of advertisements, including personalized advertisements provided by Viber or third-party advertisers, in our App and Services), to measure and optimize the performance of ads and deliver more relevant ads. This may include, for example:</p> <ul> <li>Viber device identifier, age range, inferred gender, and reduced IP address (or GPS location data if you allowed us in your settings) for the purpose of presenting you with personalized ads; and</li> <li>Usage data.</li> </ul> <p>Additional information (including how to opt-out of data collection through the use of cookies) is available on our <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://www.viber.com/en/terms/cookies-and-tracking/#definitions"><strong>Viber Ads, Cookies & Tracking Technologies Policy</strong></a></span><strong>.</strong></p> <p><span style="color: #5f44d2;"><strong>Customer Service:</strong></span></p> <p>Viber uses different types of Personal Data in order to provide customer service and customer support. This may include, for example your contact information, the details of your communication, etc.</p> <p><span style="color: #5f44d2;"><strong>Safety, Security & Fraud Prevention:</strong></span></p> <p>Viber uses different types of Personal Data for security purposes such as fraud and spam prevention. This may include, for example: messages reported by other users, Identifiers, you name and contact information, etc.</p> <p><span style="color: #5f44d2;"><strong>Defending our Rights; Enforcing our Policies & Compliance with Legal Obligations and Public Interests:</strong></span></p> <p>Viber may use and share different types of Personal Data (or Sensitive Data if it includes your ID, driver license or location), and depending on the circumstances, for the purpose of defending our rights and enforcing our polices, terms and agreements, where it is necessary to comply with legal obligations to which we are subject and for cooperation with regulators and law enforcement bodies (where there is a valid legal request such as binding order), as well as in very limited and rare circumstances, where we find it necessary and essential for the purpose of protecting your or third party’s life safety and security as well as humanitarian purposes.<br /> <a id="data-sharing-recipients"></a></p> <h6><strong><span style="color: #5f44d2;">5. The Personal Data Shared and the Categories of Recipients</span></strong></h6> <p><span style="color: #5f44d2;">We share Personal Data and Sensitive Data as necessary with third parties, including our corporate family, service providers, advertisers, and with trusted companies that help us provide our Services, in compliance with strict data security and privacy practices. We may also share Personal Data or Sensitive Data in limited circumstances where we are required to do so under applicable law. You can find below information about the categories of such third-party recipients, as well as the purpose for which the Personal Data and/or Sensitive Data is shared with such third parties.</span></p> <p><span style="color: #5f44d2;"><strong>The Viber Corporate Family:</strong></span></p> <p>We may share the Data we collect about you with the Viber corporate family, including our parent company, Rakuten Group Inc., and its and our affiliates (as listed <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://corp.rakuten.co.jp/privacy/en/bcr.html"><strong>here</strong></a></span>). The purposes for sharing include, providing joint content, support, preventing illegal actions, operating the Services, advertising and marketing.</p> <p><span style="color: #5f44d2;"><strong>Our Service Providers and Partners</strong>:</span></p> <p>We share your Personal Data or Sensitive Data with our trusted service providers and business partners that perform business operations for us on our behalf (as data processors) and pursuant to our instructions and a data processing agreement. This includes the following types of service providers:</p> <ul> <li><strong>Advertising and marketing service providers</strong>, who help us with advertising measurements and app installations;</li> <li><strong>Advertising Partners</strong>, to enable the limited advertisements on our Services, we may share device identifiers (i.e., an advertising identifier associated with your device) with our third-party or affiliate advertising partners (listed <a href="https://www.viber.com/app/uploads/Advertising-Partners_July2024.pdf"><span style="color: #5f44d2;"><strong>here</strong></span></a>), along with certain of your device data (e.g. language preference), age range, inferred gender, country, city, reduced IP address (or GPS location data if you allowed us in your settings) and certain technical or aggregated data about you and the device you are using. This includes partners managing our advertising placements and also advertisers themselves and their agencies or third parties managing their advertising demands. Your unique advertising identifier is created by your mobile device’s operating system and you can change it or choose not to share it at any time. If you want to know more, read our <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://www.viber.com/en/terms/cookies-and-tracking/"><strong>Viber Ads, Cookies and Tracking Technologies</strong></a></span>.</li> <li><strong>Data storage providers</strong>,with whom we entrust the hosting and storage of our data;</li> <li><strong>Customer support providers</strong>, who help us perform such functions as customer support and customer service;</li> <li><strong>Data analytics and data management providers</strong>, who help us analyze, improve, personalize and enhance our Services;</li> <li><strong>Measurement partners</strong>, who help us with measurements, tracking and targeting;</li> <li><strong>Payment and fintech services providers</strong>, who enable processing payments and fintech actions on our App;</li> <li><strong>Data security partners</strong>, who help us detect and prevent potentially illegal acts, violations of our policies, fraud and/or data security breaches and ensure compliance with legal obligations.</li> </ul> <p>Where we share data with service providers and partners, we ensure they only have access to such information that is strictly necessary in order for us to provide the Services.</p> <p><span style="color: #5f44d2;"><strong>Third-Parties Offering Service Through our App:</strong></span></p> <p>As part of Viber’s Services, we allow third parties to create communities and channels on Viber, and develop, through the use of Viber’s API, their own bots, chat extensions and integrate into Viber explore screen in order to communicate with Viber users (“<strong>Third Party Communications</strong>“). In the event you voluntarily choose to interact with the Third-Party Communications through your use of the Services, such third parties may receive certain data about the user, such as your user’s name, photo, country, some device data and Viber unique ID. These third parties are <strong>not</strong> processing the data on our behalf, meaning, their use of your data shall be subject to their policies and privacy practices.</p> <p><span style="color: #5f44d2;"><strong>Legal and Law Enforcement:</strong></span></p> <p>Subject to our strict data security and privacy practices and without compromising our end-to-end encryption, we may disclose certain types of your data, including, and depending on the circumstances, activity data, Identifiers and your phone address book, to law enforcement, governmental agencies, or authorized third parties, in response to a verified request relating to terror acts, criminal investigations or alleged illegal activity or any other activity that may expose us, you, or any other Viber user to legal liability, and solely to the extent needed to comply with such purpose.</p> <p><span style="color: #5f44d2;"><strong>Corporate Transactions:</strong></span></p> <p>In the event of a corporate transaction (e.g., sale of a substantial part of our business, merger, consolidation or asset sale) we will share the data we store with our acquiring company. We will obligate the acquiring company to assume the rights and obligations as described in this Privacy Policy (including this notice), and we will notify you of such corporate changes in your data processing.<br /> <a id="your-rights"></a></p> <h6><span style="color: #5f44d2;"><strong>6. Your Right Under U.S. Privacy Laws</strong></span></h6> <p><span style="color: #5f44d2;">Subject to State laws and your interaction with Viber, you may have certain rights regarding the Personal Data that Viber Collects about you. Such rights may include the right to know or confirm which types of Personal Data we collect and why we collect it (as we detail under this Notice), the right to access your Personal Data that we hold about you, the right to request correction of inaccuracies in your Personal Data, the right to request us to delete your Personal Data, the right to opt-out of certain data collection, sale, or uses, as well as the right to appeal Viber’s decision regarding your rights. We further explain below the operational meaning of each such right as provided under applicable State laws, as well as when and how you may exercise your right.</span></p> <table class="table table-striped"> <tbody> <tr> <td width="141"><span style="color: #5f44d2;"><strong>Right to Access/ Right to Know</strong></span></td> <td width="500"><span style="color: #5f44d2;"><span style="color: #000000;">You have the right to confirm whether and know the Personal Data we collected on you</span>.</span></td> <td width="500"><span style="color: #000000;">You can exercise your right by reviewing this Privacy Policy, you may access and request a copy of the specific Personal Data collected by us about you by tapping the “<strong><em>request your data</em></strong>” button in Viber’s privacy settings on your App. Once the copy is ready, you will receive a file from Viber containing this information. If you have further questions, please contact us.</span></td> </tr> <tr> <td width="141"><span style="color: #5f44d2;"><strong>Right to Correction</strong></span></td> <td width="246"><span style="color: #000000;">You have the right to correct inaccuracies in your Personal Data, taking into account the nature of the Personal Data and the purposes of the processing of your Personal Data.</span></td> <td width="189"><span style="color: #000000;">You can exercise this right directly through the Viber App, we enable you to delete, edit/correct your messages anytime, even after they have been sent (they will be deleted or appear edited for you, your friend and our Services).</span></p> <p><span style="color: #5f44d2;"><span style="color: #000000;">You can delete and correct any information available in your account, through the App settings as detailed here:</span> <a style="color: #5f44d2;" href="https://help.viber.com/hc/en-us/articles/9062953104029-Request-Review-and-Delete-Your-Data-on-Viber">https://help.viber.com/hc/en-us/articles/9062953104029-Request-Review-and-Delete-Your-Data-on-Viber</a></span></td> </tr> <tr> <td width="141"><span style="color: #5f44d2;"><strong>Right to Deletion</strong></span></td> <td width="246"><span style="color: #000000;">You have the right to delete the Personal Data, this right is not absolute and in certain circumstances we may deny such request. We may deny your deletion request, in full or in part, if retaining the information is necessary for us or our service provider(s) for any of the following reasons: (1) complete the transaction for which we collected the Personal Data, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you; (2) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities; (3) debug products to identify and repair errors that impair existing intended functionality; (4) exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law; (5) comply with the law or legal obligation; (6) engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent; (7) enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us; (8) make other internal and lawful uses of that information that are compatible with the context in which you provided it.</span></p> <p><span style="color: #000000;">We will delete or de-identify Personal Data not subject to one of these exceptions from our records and will direct our processors to take similar action.</span></td> <td width="189"><span style="color: #000000;">You do not need to create an account with us to submit a request to delete.</span></p> <p><span style="color: #000000;">You may also request deletion directly through the App settings without submitting a request. We enable you to delete, edit/correct your messages anytime, even after they have been sent (they will be deleted or appear edited for you, your friend and our Services).</span></p> <p><span style="color: #5f44d2;"><span style="color: #000000;">You can delete and correct any information available in your account, through the App settings as detailed here:</span> <a style="color: #5f44d2;" href="https://help.viber.com/hc/en-us/articles/9062953104029-Request-Review-and-Delete-Your-Data-on-Viber">https://help.viber.com/hc/en-us/articles/9062953104029-Request-Review-and-Delete-Your-Data-on-Viber</a>.</span></td> </tr> <tr> <td width="141"><span style="color: #5f44d2;"><strong>Right to Portability</strong></span></td> <td width="246">You have the right to obtain the personal data in a portable, and to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.</td> <td width="189">You may request to receive a copy of your Personal Data, including specific pieces of Personal Data, including, where applicable, to obtain a copy of the Personal Data you provided to us in a portable format.</p> <p>We will select a format to provide your Personal Data that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.</td> </tr> <tr> <td width="141"><span style="color: #5f44d2;"><strong>Right to opt out from (i) selling Personal Data; (ii) </strong></span></p> <p><span style="color: #5f44d2;"><strong>Right to opt out from processing for Targeted Advertising; and (iii) </strong></span></p> <p><span style="color: #5f44d2;"><strong>Right to opt out from Profiling</strong></span></td> <td width="246">You have the right to opt out of the processing of your Personal Data for the purposes of targeted advertising, its sale to a third party for monetary gain or other value, or for profiling in furtherance of decisions that produce legal or similarly significant effects concerning you or any other consumer.</p> <p>You may authorize another person acting on your behalf to opt out (including by technical tools and opt out signals).</p> <p>To enable the limited advertisements on our Services, we may share Device Identifiers (i.e., an advertising identifier associated with your device) with our third-party advertising partners (listed <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://www.viber.com/app/uploads/Advertising-Partners_July2024.pdf"><strong>here</strong></a></span>), along with certain of your device data (e.g., language preference), age range, inferred gender, country, city, reduced IP address (or GPS location data if you allowed us to collect in your settings) and certain technical or aggregated data about you and the device you are using.</p> <p>Note, under CDPA consent can be <strong>withdrawn</strong> within 15-days of notice at any time.</td> <td width="189">You can choose to allow or to not allow customization and personalization of our Services provided to you based on your Personal Data, by changing your personal data toggles in the privacy setting within the App.</p> <p>You can simply open the Viber App, access the “<span style="color: #5f44d2;"><strong>Settings/privacy/personal data</strong></span>” menu within the App and switch the “<strong>Do Not Sell or Share My Personal Information</strong>” toggle on, and, switch your “<strong>Allow accurate location-based services</strong>” toggle off (the “<strong>Opt-Out</strong>”). If you are having trouble finding the toggles or need further instructions you can send us an email to <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="mailto:privacy@viber.com"><strong>privacy@viber.com</strong></a></span><strong>, </strong>or contact us via our online form as described below. Furthermore, if you are having trouble finding the “<strong>Do Not Sell or Share My Personal Information</strong>” toggle you can send us an Opt-Out request at any time via the following link: <a href="https://support.viber.com/customer/portal/emails/new?type=CA"><strong><span style="color: #5f44d2;">https://support.viber.com/customer/portal/emails/new?type=CA</span></strong></a></p> <p>You can also make additional choices on your phone’s settings by changing our App’s permissions such as to allow or disable GPS location sharing, access to contact list and more.</p> <p>For California residents only:</p> <p>We recognize valid opt-out preference signals sent from browsers, including the Global Privacy Control, on our websites. When we receive such signals that do not conflict with your existing privacy preferences, we will automatically exercise opt-out rights that may be available to you under applicable California privacy laws, such as the rights to opt out of sale, sharing, and processing your personal information for targeted advertising, for your browser. One way that you can use such opt-out signals is by following the instructions for your device or browser located here: <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://globalprivacycontrol.org"><strong><span style="color: #5f44d2;">https://globalprivacycontrol.org</span></strong></a>.</span></p> <p> </td> </tr> <tr> <td width="141"><span style="color: #5f44d2;"><strong>Right to Appeal</strong></span></td> <td width="246">If we decline to take action on your request, we shall so inform you without undue delay, within 45 days of receipt of your request. The notification will include a justification for declining to take action and instructions on how you may appeal.</td> <td width="189">In the event that we deny your request to exercise your rights, you may have the right to appeal our decision, depending on your state’s law. Please send your appeal request with a summary of the request and decision you want to appeal to <a href="mailto:privacy@viber.com">privacy@viber.com</a>.</p> <p>Not more than 60 days after receipt of an appeal we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reason for the decisions.</td> </tr> <tr> <td width="141"><span style="color: #5f44d2;"><strong>Submit a Complaint with the AG </strong></span></td> <td colspan="2" width="435">For Colorado residents, if the appeal is denied you may contact the Colorado Attorney General as follows: Colorado AG at <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://coag.gov/file-complaint/">https://coag.gov/file-complaint/</a></span>.</p> <p>For Connecticut residents, if the appeal is denied, you may submit a complaint to the Connecticut Attorney General at link: <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://www.dir.ct.gov/ag/complaint/">https://www.dir.ct.gov/ag/complaint/</a></span> or (860) 808-5318.</p> <p>For Virginia residents, if the appeal is denied, you may submit a complaint to the Virginia Attorney General at <span style="color: #5f44d2;"><a style="color: #5f44d2;" href="https://www.oag.state.va.us/consumercomplaintform">https://www.oag.state.va.us/consumercomplaintform</a></span>.</td> </tr> <tr> <td width="141"><span style="color: #5f44d2;"><strong>Duty not to violate the existing laws against discrimination or non-discrimination</strong></span></td> <td width="246">Such discrimination may include denying a good or service, providing a different level or quality of service, or charging different prices.</td> <td width="189">We do not discriminate against our users for exercising their privacy rights.</td> </tr> </tbody> </table> <p> </p> <p><span style="color: #5f44d2;"><strong>Notice to Nevada Residents</strong></span></p> <p>The below applies to Nevada Consumers (i.e., a person who seeks or acquires, by purchase or lease, any good, service, money or credit for personal, family or household purposes from the Internet website or online service of an operator) under the Nevada Privacy Law.</p> <p>“<strong>Covered Information</strong>” means any one or more of the following items of personally identifiable information about a Consumer collected by an operator through an Internet website or online service: first and last name, home or other physical address, electronic mail address, telephone number, social security number, an identifier that allows a specific person to be contacted either physically or online, and any other information concerning a person collected from the person through the Internet website or online service of the operator and maintained by the operator or data broker in combination with an identifier in a form that makes the information personally identifiable.</p> <p>Under the Nevada Privacy Law, Viber is required to provide you with a clear and accessible privacy notice that includes: categories of Covered Information processed (see: <a href="#categories-of-data"><span style="color: #5f44d2;">The Categories of Personal Data or Sensitive Data Processed</span></a>), categories of third parties with whom data is shared (see: <a href="#data-sharing-recipients"><span style="color: #5f44d2;">The Personal Data Shared and The Categories of Recipients</span></a>), description of the process for exercising Consumer’s rights, if such process exists (see: <a href="#your-rights"><span style="color: #5f44d2;">Your Rights under US Privacy Laws</span></a>), description of the process by which Viber revises such privacy notice and the effective date of the notice (see: <span style="color: #5f44d2;">Notice Amendments</span>).</p> <h6><strong><span style="color: #5f44d2;">7. Notice Amendments</span></strong></h6> <p>We reserve the right to amend this Notice from time to time, at our sole discretion. The most recent version of the Notice will always be posted on the website. The updated date of the Notice will be reflected in the Notice heading. We will provide notice to you if these changes are material, and, where required by applicable law, we will obtain your consent. Any amendments to the Notice will become effective immediately, unless we notify otherwise. We recommend you review this Notice periodically to ensure that you understand our most updated privacy practices.</p> </div> </article> </main> </div> </div> <footer class="content-info"> <div class="footer-widget-wrap"> <div class="container"> <div class="row"> <section class="widget col-6 col-lg-3 nav_menu-49 widget_nav_menu"><h3>Viber</h3><div class="menu-viber-container"><ul id="menu-viber" class="menu"><li id="menu-item-12346" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-12346"><a href="https://www.viber.com/en/features/" vmx="Footer link clicked" vmx-type="Features" vmx-page-location="Footer" id="menu-link-12346">Features</a></li> <li id="menu-item-23246" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-23246"><a href="https://www.viber.com/en/communities/" id="menu-link-23246">Communities</a></li> <li id="menu-item-14360" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-14360"><a 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