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class="blog-listing-wrapper cell-wrapper"> <div class="blog-section"> <h1 class="cs_title">Our Blog</h1> <p><strong>Topic</strong>: PX Contact Center</p> <div class="blog-listing-wrapper cell-wrapper"> <div class="post-listing"> <div class="post-item"> <div class="hs-featured-image-wrapper"> <a href="https://blog.usa.gov/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills" title="" class="hs-featured-image-link"> <img src="https://blog.usa.gov/hubfs/FY24%20Blog-CBQ%20%2804.16.24%29.png" class="hs-featured-image" alt="The text "Creating a blueprint for quality: how the PX Contact Center helps agents grow their skills" next to a contact center agent on a call. "> </a> </div> <div class="post-header"> <h2><a href="https://blog.usa.gov/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills">Creating a blueprint for quality: how the PX Contact Center helps agents grow their skills</a></h2> </div> <div class="post-body clearfix"> <p style="font-size: 17px;">At the <span style="font-size: 17px;"><a href="https://www.usa.gov/contact-center">Public Experience (PX) Contact Center</a></span>, we recognize the important role of quality in shaping customer interactions. When people call and chat with us, they expect clear, reliable information about government benefits and services. Learn how we work with our contractor to deliver exceptional service to the people who get in touch with the<span style="font-size: 11px;"> <span style="font-size: 17px;"><a href="https://www.usa.gov/mission-history">USAGov program</a> </span></span>and pick up some tips for your program’s contact center.</p> <div id="hubspot-author_data" class="hubspot-editable" data-hubspot-form-id="author_data" data-hubspot-name="Blog Author"> <i class="fa fa-calendar" aria-hidden="true"></i> April 23, 2024 <span class="cs_more-link"><a class="more-link" href="https://blog.usa.gov/creating-a-blueprint-for-quality-how-the-px-contact-center-helps-agents-grow-their-skills" title="Creating a blueprint for quality: how the PX Contact Center helps agents grow their skills" role="link">Read More <i class="fa fa-chevron-right" aria-hidden="true"></i></a></span> </div> </div> <p id="hubspot-topic_data"> Topics: <a class="topic-link" href="https://blog.usa.gov/topic/performance-and-analytics">Performance and Analytics</a>, <a class="topic-link" href="https://blog.usa.gov/topic/usagov">USAGov</a>, <a class="topic-link" href="https://blog.usa.gov/topic/px-contact-center">PX Contact Center</a> </p> </div> </div> <div class="blog-pagination"> <a class="all-posts-link" href="https://blog.usa.gov/all">All posts</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="span4 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="8" data-w="4"> <div class="row-fluid-wrapper row-depth-1 row-number-8 "> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget cs_searchBox" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_153789937811563" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="hs-search-field"> <div class="hs-search-field__bar"> <form id="form1" action="https://search.usa.gov/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓"> <input type="hidden" name="affiliate" id="affiliate" value="usagov-blog"> <label for="query">Enter Search Term(s):</label> <input type="text" class="hs-search-field__input usagov-search-autocomplete" name="query" id="query" autocomplete="off" placeholder="Search this blog..."> <button type="submit" title="search" form="form1" value="Submit" class="hs-button primary"><i class="fa fa-search"></i></button> </form> </div> </div></div> </div> </div> </div> <div class="row-fluid-wrapper row-depth-1 row-number-9 "> <div class="row-fluid "> <div class="span12 widget-span widget-type-custom_widget cs_sidebarWidget" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> <div id="hs_cos_wrapper_module_1536765607242112" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><span id="hs_cos_wrapper_module_1536765607242112_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><h3>About this Blog</h3> <p><a href="http://www.usa.gov" rel="noopener" target="_blank">USAGov,</a> <a href="http://search.gov" rel="noopener" target="_blank">Search.gov</a> and <a href="http://vote.gov" rel="noopener" target="_blank">Vote.gov</a> work to make it easier for people to find information from their government about the services they need. 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