Contact Us | Office of the Veterans Ombudsman

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field--type-text-with-summary field--label-hidden field--item"><section> <div class="wb-eqht row"> <div class="col-12 col-md-6 col-lg-4"> <h2 class="h3">Do you have a complaint or question?</h2> <p>Submit your complaint or inquiry using our <a href="https://www.ombudsman-veterans.gc.ca/en/requests-complaints/submit-inquiry-complaint">Online Form</a></p> <p><strong>You can also call us:</strong> Telephone (toll-free): 1-877-330-4343</p> <p>OR <strong>reach us by mail:</strong> Office of the Veterans Ombud, P.O. Box 66 Charlottetown, PE C1A 7K2</p> <p>OR for general inquiries, <strong>send us an Email:</strong> <a href="mailto:info@ombudsman-veterans.gc.ca">info@ombudsman-veterans.gc.ca</a> (Do not send personal information by e-mail. If your inquiry includes personal information about you or someone else, please use our <a href="https://www.ombudsman-veterans.gc.ca/en/requests-complaints/submit-inquiry-complaint">Online Form</a> instead.)</p> </div> <div class="col-12 col-md-6 col-lg-4"> <h2 class="h3"><a href="https://www.ombudsman-veterans.gc.ca/en/publications/resource-guides-and-information/what-to-expect-when-you-contact-our-office" title="What to expect when you contact our office">What to expect when you contact our office</a></h2> <p>Find support: what to expect when you contact the Veterans Ombud</p> </div> <div class="col-12 col-md-6 col-lg-4"> <h2 class="h3">Media Inquiries</h2> <p>Lucille Hodgins</p> <p>1-613-943-7884</p> <p><a href="mailto:lucille.hodgins@ombudsman-veterans.gc.ca">lucille.hodgins@ombudsman-veterans.gc.ca</a></p> <p>Media Relations Advisor, OVO Communications</p> </div> </div> <div class="row"> <div class="col-12"> </div> </div> </section> <section> <h4>Office hours</h4> <p>Monday to Friday, except holidays</p> <ul> <li>8:30 a.m. to 4:30 p.m. (Atlantic)</li> </ul> </section> <section> <h4>Other contacts</h4> <ul> <li><strong>Mental health support</strong> for Veterans and families: the <a href="https://www.veterans.gc.ca/eng/contact/talk-to-a-professional">VAC Assistance Service</a> is available 24 hours a day, 365 days a year. Call toll-free: <strong>1-800-268-7708</strong>; TDD/TTY: <strong>1-800-567-5803</strong>.<br> The service is for Veterans, former RCMP members, their families, and caregivers and is provided at no cost. You do not need to be a client of VAC to receive services.</li> <li>If you are a member of the Defence community and have a complaint or need more information about an issue internal to the DND/CAF organization, please contact the <a href="https://www.canada.ca/en/ombudsman-national-defence-forces/contact.html">National Defence and Canadian Forces Ombudsman</a>.</li> <li>If you are unsatisfied with the decision regarding your application for a benefit provided under the <i>Pension Act</i>, Part 3 of the <i>Veterans Well-Being Act</i> or the <i>War Veteran Allowance Act</i>, or with a decision made by <a href="http://www.vrab-tacra.gc.ca">VRAB</a>, please contact the <a href="http://www.veterans.gc.ca/eng/about-us/organization/bureau-pensions-advocates">Bureau of Pensions Advocates</a> or a <a href="https://www.legion.ca/support-for-veterans/contact-a-service-officer">Royal Canadian Legion Service Officer</a>.</li> <li><a data-entity-substitution="canonical" data-entity-type="node" 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