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That’s what a homeowner in California wonders now that her windows are bending away from them frame and generally failing at being windows. Now she can’t find the company that installed $25,000 worth of windows in her home only 9 years ago, or the company that actually manufactured the windows. <span id="more-10236458"></span></p> <p>The homeowner did what people in Sacramento traditionally do in this situation: she called consumer reporter Kurtis Ming at the local CBS affiliate. <a href="http://sacramento.cbslocal.com/2016/04/01/call-kurtis-wheres-the-company-that-offered-lifetime-warranty-on-my-25000-windows/" target="_blank" target="_blank">She wondered what she should do now that her windows were bending</a>, and the “lifetime” warranty was a big selling point when she had them installed. </p> <p><img data-attachment-id="10236473" data-permalink="https://consumerist.com/2016/04/01/company-sells-25k-worth-of-windows-with-lifetime-warranty-disappears/window-4/" data-orig-file="../../../../consumermediallc.files.wordpress.com/2016/04/window.png" data-orig-size="1223,733" data-comments-opened="0" data-image-meta="{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0"}" data-image-title="window" data-image-description="" data-medium-file="../../../../consumermediallc.files.wordpress.com/2016/04/window.png?w=300" data-large-file="../../../../consumermediallc.files.wordpress.com/2016/04/window.png?w=1024" src="../../../../consumermediallc.files.wordpress.com/2016/04/window.png%3Fw=1024&h=614" alt="window" class="aligncenter size-large wp-image-10236473" srcset="../../../../consumermediallc.files.wordpress.com/2016/04/window.png?w=1024&h=614 1024w, ../../../../consumermediallc.files.wordpress.com/2016/04/window.png?w=150&h=90 150w, ../../../../consumermediallc.files.wordpress.com/2016/04/window.png?w=300&h=180 300w, ../../../../consumermediallc.files.wordpress.com/2016/04/window.png?w=768&h=460 768w, ../../../../consumermediallc.files.wordpress.com/2016/04/window.png 1223w" sizes="(max-width: 1024px) 100vw, 1024px" /></p> <p>The company promised to stand behind the windows as long as she owns or lives in her home, but the contact information that she had for the manufacturer, Superior Engineered Products, led nowhere.</p> <p>In her case, there was good news. The company that installed her windows had gone out of business, but the manufacturer actually didn’t. They had merged with another window company, and the new owners were actually honoring warranties… or at least said that they were when a local news station came calling. </p> <p><a href="http://sacramento.cbslocal.com/2016/04/01/call-kurtis-wheres-the-company-that-offered-lifetime-warranty-on-my-25000-windows/" target="_blank" target="_blank">Call Kurtis: Where’s The Company That Offered Lifetime Warranty On My $25,000 Windows? [CBS Sacramento]</a></p> <blockquote><p>Want more consumer news? Visit our parent organization,<strong> <a href="https://www.consumerreports.org/cro/index.htm" target="_blank" target="_blank">Consumer Reports</a></strong>, for the latest on scams, recalls, and other consumer issues.</p></blockquote> <footer class="lf-post-footer"> <div class="lf-post-meta"> <p><span class="lf-post-footer--dates">4.1.16</span>By <span class="author vcard"><span class="fn"><a href="../../../../author/consumerlaura/index.html" title="Posts by Laura Northrup" class="author url fn" rel="author">Laura Northrup</a><a href="https://twitter.com/lnorthrup" title="lnorthrup" class="twitter"><i class="fa fa-twitter"></i>@lnorthrup</a></span></span></p><p class="lf-post-tags"><a href="../../../../tag/whose-lifetime/index.html" rel="tag">whose lifetime?</a> <a href="../../../../tag/warranties/index.html" rel="tag">warranties</a> <a href="../../../../tag/superior-engineered-products/index.html" rel="tag">Superior Engineered Products</a> <a href="../../../../tag/windows/index.html" rel="tag">windows</a> <a href="../../../../tag/mergers-and-acquisitions/index.html" rel="tag">mergers and acquisitions</a> <a href="../../../../tag/lifetime-warranty/index.html" rel="tag">lifetime warranty</a> <a href="../../../../tag/lifetime-warranties/index.html" rel="tag">lifetime warranties</a></p> </div> </footer> </div> </article> <div class="wpcom-related-posts widget widget_related_posts" id="wpcom-related-posts-10236458"> <div class="widget-wrap cs-related clearfix"> <h3>Related</h3> <ul> <li> <a href="../../../../tag/we-know-all-about-you/index.html" class="cs-tag" rel="tag"> we know all about you </a> <a href="../../../../2015/07/06/amazon-is-data-mining-reviewers-personal-relationships/index.html"> <div class="cs-related-image-cover" style="background-image: url(../../../../consumermediallc.files.wordpress.com/2015/07/img_8143.png%3Fw=360&);"></div> <span class="cs-related-title">Amazon Is Data Mining Reviewers’ Personal Relationships</span> </a> </li> <li> <a href="../../../../tag/bye-bye-brand/index.html" class="cs-tag" rel="tag"> bye bye brand </a> <a href="../../../../2017/01/05/craftsman-tool-lovers-worried-for-brand-after-900m-sale-to-black-decker/index.html"> <div class="cs-related-image-cover" style="background-image: url(../../../../consumermediallc.files.wordpress.com/2017/01/screen-shot-2017-01-05-at-3-36-27-pm.png%3Fw=360&);"></div> <span class="cs-related-title">Craftsman Tool Lovers Worried For Brand After $900M Sale To Black & Decker</span> </a> </li> <li> <a href="../../../../tag/a-hot-mess/index.html" class="cs-tag" rel="tag"> a hot mess </a> <a href="../../../10/24/lawsuit-bath-body-works-portable-fragrances-can-melt-into-a-leaky-mess/index.html"> <div class="cs-related-image-cover" style="background-image: url(../../../../consumermediallc.files.wordpress.com/2016/10/screen-shot-2016-10-24-at-2-54-49-pm.png%3Fw=360&);"></div> <span class="cs-related-title">Lawsuit: Bath & Body Works Portable Fragrances Can Melt Into A Leaky Mess</span> </a> </li> <li> <a href="../../../../tag/get-the-lead-out/index.html" class="cs-tag" rel="tag"> get the lead out </a> <a href="../../../../2017/05/01/homeowners-nationwide-complain-about-home-depots-lazy-lead-paint-removal/index.html"> <div class="cs-related-image-cover" style="background-image: url(../../../../consumermediallc.files.wordpress.com/2017/05/home_depot.jpg%3Fw=360&);"></div> <span class="cs-related-title">Homeowners Nationwide Complain About Home Depot’s Lazy Lead Paint Removal</span> </a> </li> <li> <a href="../../../../tag/after-the-fire/index.html" class="cs-tag" rel="tag"> after the fire </a> <a href="../../../../2015/11/24/dry-cleaners-show-up-after-house-fire-claim-that-insurance-company-sent-them/index.html"> <div class="cs-related-image-cover" style="background-image: url(../../../../consumermediallc.files.wordpress.com/2015/11/fire_aftermath.jpg%3Fw=360&);"></div> <span class="cs-related-title">Dry Cleaners Show Up After House Fire, Claim That Insurance Company Sent Them</span> </a> </li> </ul></div></div><div class="navigation next-previous-post"> <div class="alignleft"> <a href="../university-backtracks-on-company-funded-study-claiming-chocolate-milk-could-treat-concussions.1.html"> <span class="pagination-previous-label">Previous </span> University Backtracks On Company-Funded Study Claiming Chocolate Milk Could Treat Concussions </a> </div> <div class="alignright"> <a href="../the-bidding-war-is-over-chinas-anbang-insurance-drops-pursuit-of-starwood-hotels/index.html"> <span class="pagination-next-label">Next </span> The Bidding War Is Over: China’s Anbang Insurance Drops Pursuit Of Starwood Hotels </a> </div> </div><div class="after-post-ad"><div id="text-5" class="widget widget_text"><div class="widget-wrap"> <div class="textwidget"></div> </div></div> </div></div></div><script type='text/javascript'> var _gaq = _gaq || []; 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