Exchanges and Returns – Shop Help Center

<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head> <meta charset="utf-8" />  <title>Exchanges and Returns – Shop Help Center</title> <meta name="csrf-param" content="authenticity_token"> <meta name="csrf-token" content=""> <meta name="description" content="Fair Return Policy Every item you order at Spreadshirt or a Spreadshirt Partner Shop is printed for you on-demand by hand. That’s..." /><meta property="og:image" content="/hc/theming_assets/01HZPDXBV2DPYKDX29KT3BRKEX" /> <meta property="og:type" content="website" /> <meta property="og:site_name" content="Shop Help Center" /> <meta property="og:title" content="Exchanges and Returns" /> <meta property="og:description" content="Fair Return Policy Every item you order at Spreadshirt or a Spreadshirt Partner Shop is printed for you on-demand by hand. That’s what distinguishes us from other e-commerce retailers. 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That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. But we want to make sure you’re 100% satisfied with your order. This is why you can rely on our fair return policy. </p> <h2>30-day Return Guarantee</h2> <p> Simply return your product <strong>within 30 days of your receipt date</strong>. If it doesn’t fit or you don’t like it, just send it back. As a print-on-demand provider, we can offer you the following return options: </p> <ul> <li> <strong>Exchange</strong> for a new product </li> <li> <strong>Exchange for a voucher</strong>. Can be redeemed towards your next order </li> </ul> <p> Refunding the purchase price is possible as long as you didn’t customize the product yourself. </p> <h2>Easy Returns</h2> <p> <img class="no-border" style="margin-right: 5px;" src="//image.spreadshirtmedia.net/content/q_auto,f_auto/v1563520180/FAQ/assets/Icons/icon_account.png" width="30" align="middle">Open your <strong>shipping confirmation</strong> or your Spreadshirt account </p> <p> <img class="no-border" style="margin-right: 5px;" src="//image.spreadshirtmedia.net/content/q_auto,f_auto/v1563520180/FAQ/assets/Icons/icon_return.png" width="30" align="middle">Click on <strong>“Returns”</strong> </p> <p> <img class="no-border" style="margin-right: 5px;" src="//image.spreadshirtmedia.net/content/q_auto,f_auto/v1563520180/FAQ/assets/Icons/icon_check.png" width="30" align="middle">Select a reason for your return and choose a <strong>Return option</strong> </p> <p> <img class="no-border" style="margin-right: 5px;" src="//image.spreadshirtmedia.net/content/q_auto,f_auto/v1563520180/FAQ/assets/Icons/happy_easy_return.gif" width="30" align="middle">Your return is usually being processed within <strong>7 business days</strong> </p> <h2>Who will bear the return shipping costs?</h2> <p> If your order value was $40 or more, Spreadshirt will cover the return costs. Please always contact our service team before returning anything. In many cases, we find a solution that avoids sending packages back and forth unnecessarily. It’s for the sake of your time and the environment! </p> <h2>What happens to returns?</h2> <p> Every item you order from us is unique. Nevertheless, returns and returned goods do not end up in the dustbin with us. </p> <ul> <li> <strong>Donation: </strong>Since 2011, Spread Group has been donating new goods from returns worldwide for charitable purposes, e.g. to associations or families in need. </li> <li> <strong> Recycling and further processing: </strong>What we are not allowed to donate due to legal regulations (including personal designs or company logos), we hand over to a recycling company. These articles are also given a second life, e,g. as protective insulation wool. </li> </ul> <a href="https://www.spreadshirt.com/donations-recycling" target="_blank">Learn more</a> <p> <h2>Legal Notice</h2> <p> Our satisfaction guarantee exists in addition to your legal rights, including right of withdrawal and warranty claims. 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Exchanges and Returns – Shop Help Center