CINXE.COM

<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head><script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=7YQSqjSh" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("https://support.publishers.jstor.org/hc/en-us/requests/new?ticket_form_id=360003403994","20220123013833","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1642901913"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" />  <meta charset="utf-8"/>  <title>Submit a request – Publisher Support</title> <meta name="csrf-param" content="authenticity_token"/> <meta name="csrf-token" content=""/> <link href="https://web.archive.org/web/20220123013833/https://support.publishers.jstor.org/hc/en-us/requests/new" rel="canonical"/> <link rel="stylesheet" media="all" href="//web.archive.org/web/20220123013833cs_/https://static.zdassets.com/hc/assets/application-79172500fb4dbec2484043d570946543.css" id="stylesheet"/>  <link rel="stylesheet" media="all" href="//web.archive.org/web/20220123013833cs_/https://static.zdassets.com/hc/assets/theming_v1_support-cf937686d5b6669242017892da7bad78.css"/> <link rel="stylesheet" type="text/css" href="//web.archive.org/web/20220123013833cs_/https://p23.zdassets.com/hc/theming_assets/1006386/360001924333/style.css?digest=4409042706199"> <link rel="shortcut icon" type="image/x-icon" href="//web.archive.org/web/20220123013833im_/https://theme.zdassets.com/theme_assets/1006386/e082a60b8694d87ba232357fdc01d1f2e753dc69.ico"/> <script src="//web.archive.org/web/20220123013833js_/https://static.zdassets.com/hc/assets/jquery-d5395f0b7ac5027403fc17855c46dbfc.js"></script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://web.archive.org/web/20220123013833/https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-T6S6MHB');</script>  <meta content="width=device-width, initial-scale=1.0" name="viewport"/> <link href="//web.archive.org/web/20220123013833cs_/https://netdna.bootstrapcdn.com/font-awesome/4.3.0/css/font-awesome.css" rel="stylesheet"> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20220123013833cs_/https://static.ithaka.org/pharos/styles/variables.css"> <link rel="stylesheet" type="text/css" href="https://web.archive.org/web/20220123013833cs_/https://static.ithaka.org/pharos/styles/fonts.css"> <script type="text/javascript" src="//web.archive.org/web/20220123013833js_/https://p23.zdassets.com/hc/theming_assets/1006386/360001924333/script.js?digest=4409042706199"></script> <script async src="/web/20220123013833js_/https://support.publishers.jstor.org/cdn-cgi/bm/cv/669835187/api.js"></script></head> <body class="community-enabled">  <noscript><iframe src="https://web.archive.org/web/20220123013833if_/https://www.googletagmanager.com/ns.html?id=GTM-T6S6MHB" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>   <script src="//web.archive.org/web/20220123013833js_/https://theme.zdassets.com/theme_assets/1006386/f173c38535773a87400d774367318db10ed70557.js"></script>  <div id="errormessage" style="display:None"></div> <script> var client = StatusPage("lcl8nmkfysby"); client.subscribe(function(error, data) { if (error) { console.error(error); } else { console.log(data); console.log(data.status); var x = document.getElementById("errormessage"); if(data.status != "resolved"){ x.style.display = "block"; x.innerHTML = '<i class="fa fa-exclamation fa-2x" aria-hidden="true"></i>   ' + data.body } else { x.style.display = "none"; x.html = '' } } }); </script>  <header class="header header-jstor"> <div id="skipNav"><a class="show-on-focus" href="#main-content">Skip to Main Content</a></div> <div class="logo logo-jstor"> <a href="https://web.archive.org/web/20220123013833/https://www.jstor.org/"> <img src="//web.archive.org/web/20220123013833im_/https://theme.zdassets.com/theme_assets/1006386/c2e878b5fe7f12c7a8b96ca84f23adf8fb338b90.png" alt="JSTOR"> </a> </div> <div class="nav-wrapper"> <span class="icon-menu" tabindex="0" role="button" aria-controls="user-nav" aria-expanded="false" aria-label="Toggle navigation menu"></span> <nav class="user-nav" id="user-nav" role="navigation" aria-label="global navigation"> <a href="https://web.archive.org/web/20220123013833/https://about.jstor.org/">About JSTOR</a> <a class="current" href="/web/20220123013833/https://support.publishers.jstor.org/hc/en/">Support</a> <a href="https://web.archive.org/web/20220123013833/https://support.publishers.jstor.org/hc/en-us">Publishers</a> <a href="https://web.archive.org/web/20220123013833/https://publishersupport.zendesk.com//hc/en-us/requests/new?ticket_form_id=360003403994">Contact Us</a> <a class="button" href="https://web.archive.org/web/20220123013833/https://www.jstor.org/action/showLogin">Log in to JSTOR</a>  </nav> </div> </header> <main role="main"> <div class="container-divider"></div> <div class="container"> <nav class="sub-nav"> <ol class="breadcrumbs"> <li title="Publisher Support"> <a href="/web/20220123013833/https://support.publishers.jstor.org/hc/en-us">Publisher Support</a> </li> <li title="Submit a request"> Submit a request </li> </ol> <form role="search" class="search" data-search="" action="/web/20220123013833/https://support.publishers.jstor.org/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓"/><input type="search" name="query" id="query" placeholder="Search" aria-label="Search"/></form> </nav> <h1 class="contactusheader"> CONTACT US </h1> <div class="form-container"> <div class="form"> <form id="new_request" class="request-form" data-form="" data-form-type="request" action="/web/20220123013833/https://support.publishers.jstor.org/hc/en-us/requests" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓"/><input type="hidden" name="authenticity_token" value=""/> <div class="form-field select optional request_ticket_form_id"><label for="request_issue_type_select">Completing this form will send an email to Partner and User Support. You can expect a response within one to two business days.</label> <select name="request[ticket_form_id]" id="request_issue_type_select" aria-label="Completing this form will send an email to Partner and User Support. You can expect a response within one to two business days." autofocus="autofocus"><option data-url="https://support.publishers.jstor.org/hc/en-us/requests/new" value="-">-</option> <option data-url="https://support.publishers.jstor.org/hc/en-us/requests/new?ticket_form_id=360003403994" selected="selected" value="360003403994">Publisher Contact Form</option> <option data-url="https://support.publishers.jstor.org/hc/en-us/requests/new?ticket_form_id=1500001485262" value="1500001485262">General Inquiry</option></select></div> <div class="form-field string required request_anonymous_requester_email"><label for="request_anonymous_requester_email">Your email address</label> <input type="text" name="request[anonymous_requester_email]" id="request_anonymous_requester_email" aria-required="true"/> </div> <div class="form-field string required request_subject"> <label id="request_subject_label" for="request_subject">Subject</label> <input type="text" name="request[subject]" id="request_subject" maxlength="150" size="150" aria-required="true" aria-labelledby="request_subject_label"/> </div> <div class="suggestion-list" data-hc-class="searchbox" data-hc-suggestion-list="true"></div> <div class="form-field string required request_custom_fields_360039079574"> <label id="request_custom_fields_360039079574_label" for="request_custom_fields_360039079574">First Name</label> <input type="text" name="request[custom_fields][360039079574]" id="request_custom_fields_360039079574" aria-required="true" aria-labelledby="request_custom_fields_360039079574_label"/> </div> <div class="form-field string required request_custom_fields_360039071653"> <label id="request_custom_fields_360039071653_label" for="request_custom_fields_360039071653">Last Name</label> <input type="text" name="request[custom_fields][360039071653]" id="request_custom_fields_360039071653" aria-required="true" aria-labelledby="request_custom_fields_360039071653_label"/> </div> <div class="form-field string required request_custom_fields_360039079734"> <label id="request_custom_fields_360039079734_label" for="request_custom_fields_360039079734">Publisher Name</label> <input type="text" name="request[custom_fields][360039079734]" id="request_custom_fields_360039079734" aria-required="true" aria-labelledby="request_custom_fields_360039079734_label"/> </div> <div class="form-field string required request_custom_fields_360039079774"> <label id="request_custom_fields_360039079774_label" for="request_custom_fields_360039079774">Topic</label> <input type="hidden" name="request[custom_fields][360039079774]" id="request_custom_fields_360039079774" value="pubcontact_usage_statistics" autocomplete="off" data-tagger="[{"label":"-","value":""},{"label":"Usage Statistics","value":"pubcontact_usage_statistics","selected":true},{"label":"Request Admin Account","value":"pubcontact_request_admin_account"},{"label":"Contact Update","value":"pubcontact_contact_update"},{"label":"Revenue Share","value":"pubcontact_revenue_share"},{"label":"Report a Problem","value":"pubcontact_report_a_problem"},{"label":"Other","value":"pubcontact_other"}]" aria-required="true" aria-labelledby="request_custom_fields_360039079774_label"/> </div> <div class="form-field text required request_description"> <label id="request_description_label" for="request_description">Description</label> <textarea name="request[description]" id="request_description" aria-required="true" aria-describedby="request_description_hint" aria-labelledby="request_description_label"></textarea><input type="hidden" name="request[description_mimetype]" id="request_description_mimetype" value="text/plain" style="display: none;"/> <p id="request_description_hint">Please enter the details of your request. A member of our support staff will respond as soon as possible.</p> </div> <script data-conditional-fields="[]"></script> <div class="form-field"> <label for="request-attachments"> Attachments </label> <div id="upload-dropzone" class="upload-dropzone"> <input type="file" multiple="true" id="request-attachments" data-fileupload="true" data-dropzone="upload-dropzone" data-error="upload-error" data-create-url="/hc/en-us/request_uploads" data-name="request[attachments][]" data-pool="request-attachments-pool" data-delete-confirm-msg="" aria-describedby="upload-error"/> <span> <a>Add file</a> or drop files here </span> </div> <div id="upload-error" class="notification notification-error notification-inline"> <span data-upload-error-message></span> </div> <ul id="request-attachments-pool" class="upload-pool" data-template="upload-template"></ul> <script type="text/html" id="upload-template"> <li class="upload-item" data-upload-item> <a class="upload-link" target="_blank" data-upload-link></a> <p class="upload-path" data-upload-path></p> <p class="upload-path" data-upload-size></p> <p data-upload-issue class="notification notification-alert notification-inline" aria-hidden="true"></p> <span class="upload-remove" data-upload-remove></span> <div class="upload-progress" data-upload-progress></div> <input type="hidden"> </li> </script> </div> <footer><input type="submit" name="commit" value="Submit"/></footer> </form> </div> <div class="form-sidebar"> <h2 class="compact-top">Call Us</h2> <p class="compact-top"> Toll Free in the united States: <a href="tel:8883884574">(888)-388-3574</a> <br> Local and international: <a href="tel:7348777001">(734)-877-7001</a></p> <h2>Text Us</h2> <p class="compact-top"> Open a ticket with the Support team by texting: <a href="tel:7348777001">(734)-877-7001</a></p> <h2>Tweet Us</h2> <p class="compact-top"> <a aria-label="Tweet at us on Twitter" href="https://web.archive.org/web/20220123013833/http://www.twitter.com/@JSTORSupport" target="_blank" title="This link opens in a new window">@JSTORSupport</a></p> <h2>Hours of Operation:</h2> <p class="compact-top"> Mon - Fri 8:30 a.m. - 5:00 p.m. <br> EDT (GMT -4:00)</p> </div> </div> </main> <footer id="htmlfooter" class="footer"> </footer> <script> $("#htmlfooter").load("//web.archive.org/web/20220123013833/https://theme.zdassets.com/theme_assets/1006386/8ed6915e91da7bbdb3b5f17637b145b6c5a17b51.html"); </script>  <script src="//web.archive.org/web/20220123013833js_/https://static.zdassets.com/hc/assets/en-us.ce8a2347adbb8061dccd.js"></script> <script src="https://web.archive.org/web/20220123013833js_/https://ithakasupport.zendesk.com/auth/v2/host.js" data-brand-id="360001924333" data-return-to="https://support.publishers.jstor.org/hc/en-us/requests/new" data-theme="hc" data-locale="en-us" data-auth-origin="360001924333,true,true"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! This is for internal Zendesk and legacy usage, we don't support or guarantee any of these values so please don't build stuff on top of them. */ HelpCenter = {}; HelpCenter.account = {"subdomain":"ithakasupport","environment":"production","name":"ITHAKA Support"}; HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":null,"role":"anonymous","avatar_url":"https://web.archive.org/web/20220123013833/https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]}; HelpCenter.internal = {"asset_url":"//web.archive.org/web/20220123013833/https://static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://web.archive.org/web/20220123013833/https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":null,"shared_csrf_token":null},"settings":{},"usage_tracking":{"event":"submit_request_form_viewed","data":"BAh7BzoVcGFyZW50X3RpY2tldF9pZDA6Cl9tZXRhews6D2FjY291bnRfaWRpAzJbDzoTaGVscF9jZW50ZXJfaWRsKwg1ZLfRUwA6DWJyYW5kX2lkbCsI7WzJ0VMAOgx1c2VyX2lkMDoTdXNlcl9yb2xlX25hbWVJIg5BTk9OWU1PVVMGOgZFVDoLbG9jYWxlSSIKZW4tdXMGOwxU--56438e3384ceabfc94f72ee149db7dca71676f1d","url":"https://web.archive.org/web/20220123013833/https://support.publishers.jstor.org/hc/activity"},"current_record_id":null,"current_record_url":null,"current_record_title":null,"search_results_count":null,"current_text_direction":"ltr","current_brand":{"id":360001924333,"account_id":1006386,"name":"Publisher Support","active":true,"deleted_at":null,"created_at":"2019-02-07T16:10:16Z","updated_at":"2021-11-30T15:03:53Z","route_id":2629421,"signature_template":"{{agent.signature}}\r\n\r\n[Artstor](https://support.artstor.org/) | [JSTOR](https://support.publishers.jstor.org/hc/en-us) | [Portico](https://www.portico.org/for-participants/)\r\n\r\nPhone: 734 887.7001 (local)\r\n 888 388.3574 (toll free in US)\r\n\r\nITHAKA is a not-for-profit with a mission to improve access to knowledge and education for people around the world. We believe education is key to the well-being of individuals and society. Through our work, we make higher education and access to knowledge more affordable, improve outcomes for students and researchers, and preserve knowledge for future generations."},"current_brand_url":"https://web.archive.org/web/20220123013833/https://publishersupport.zendesk.com","current_host_mapping":"support.publishers.jstor.org","current_path":"/hc/en-us/requests/new","authentication_domain":"https://web.archive.org/web/20220123013833/https://ithakasupport.zendesk.com","show_autocomplete_breadcrumbs":false,"rollbar_config":{"enabled":true,"endpoint":"https://web.archive.org/web/20220123013833/https://rollbar-us.zendesk.com/api/1/item/","accessToken":"731a5a953e9a4b7ab6cac9623f50c732","captureUncaught":true,"captureUnhandledRejections":true,"payload":{"environment":"production","client":{"javascript":{"source_map_enabled":true,"code_version":"2f90af18149de9cbd4ba9be0611e2609d09acc49","guess_uncaught_frames":true}}}},"user_info_changing_enabled":false,"has_user_profiles_enabled":false,"has_end_user_attachments":true,"user_aliases_enabled":false,"has_anonymous_kb_voting":false,"has_multi_language_help_center":true,"mobile_device":false,"mobile_site_enabled":false,"show_at_mentions":false,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false},"base_domain":"zendesk.com","answer_bot_subdomain":"static","manage_content_url":"https://web.archive.org/web/20220123013833/https://support.publishers.jstor.org/hc/en-us","arrange_content_url":"https://web.archive.org/web/20220123013833/https://support.publishers.jstor.org/hc/admin/arrange_contents?locale=en-us","general_settings_url":"https://web.archive.org/web/20220123013833/https://support.publishers.jstor.org/hc/admin/general_settings?locale=en-us","user_segments_url":"https://web.archive.org/web/20220123013833/https://ithakasupport.zendesk.com/knowledge/user_segments?brand_id=360001924333","has_gather":true,"has_community_enabled":true,"has_community_badges":true,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_answer_bot_web_form_modal_v2":false,"has_edit_user_profile_v2":true,"billing_url":"/access/return_to?return_to=https://ithakasupport.zendesk.com/admin/billing/subscription","is_account_owner":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd807091-preview","is_preview":false,"has_guide_user_segments_search":true,"has_alternate_templates":true,"arrange_articles_url":"https://web.archive.org/web/20220123013833/https://ithakasupport.zendesk.com/knowledge/arrange?brand_id=360001924333","article_verification_url":"https://web.archive.org/web/20220123013833/https://ithakasupport.zendesk.com/knowledge/verification?brand_id=360001924333","has_article_verification":true,"guide_language_settings_url":"https://web.archive.org/web/20220123013833/https://support.publishers.jstor.org/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://web.archive.org/web/20220123013833/https://ithakasupport.zendesk.com/knowledge/import_articles?brand_id=360001924333","community_badges_url":"https://web.archive.org/web/20220123013833/https://ithakasupport.zendesk.com/knowledge/community_badges?brand_id=360001924333","community_settings_url":"https://web.archive.org/web/20220123013833/https://ithakasupport.zendesk.com/knowledge/community_settings?brand_id=360001924333","gather_plan_state":"subscribed","search_settings_url":"https://web.archive.org/web/20220123013833/https://ithakasupport.zendesk.com/knowledge/search_settings?brand_id=360001924333","has_multibrand_search_in_plan":true,"theming_api_version":1,"theming_settings":{"brand_color":"#990000","brand_text_color":"#FFFFFF","text_color":"#000000","link_color":"#000000","background_color":"#FFFFFF","heading_font":"'Arial Black', Arial, 'Helvetica Neue', Helvetica, sans-serif","text_font":"Arial, 'Helvetica Neue', Helvetica, sans-serif","logo":"//web.archive.org/web/20220123013833/https://theme.zdassets.com/theme_assets/1006386/c2e878b5fe7f12c7a8b96ca84f23adf8fb338b90.png","favicon":"//web.archive.org/web/20220123013833/https://theme.zdassets.com/theme_assets/1006386/e082a60b8694d87ba232357fdc01d1f2e753dc69.ico","homepage_background_image":"//web.archive.org/web/20220123013833/https://theme.zdassets.com/theme_assets/1006386/a375dff2b53ec3a0cd0bdbdafc36e81e107d28d7.jpg","community_background_image":"//web.archive.org/web/20220123013833/https://theme.zdassets.com/theme_assets/1006386/ea0fc49e94c74884940bd530924916ea87035a5f.svg","community_image":"//web.archive.org/web/20220123013833/https://theme.zdassets.com/theme_assets/1006386/e58c5e8c3ebf94cbbc4d3669def0adbd7d0ff479.svg","instant_search":true,"scoped_kb_search":true,"scoped_community_search":true,"show_recent_activity":false,"show_articles_in_section":true,"show_article_author":false,"show_article_comments":true,"show_follow_article":false,"show_recently_viewed_articles":false,"show_related_articles":false,"show_article_sharing":true,"show_follow_section":false,"show_follow_post":false,"show_post_sharing":true,"show_follow_topic":false,"product_homepage":"https://web.archive.org/web/20220123013833/https://www.jstor.org/","google_tag":"GTM-T6S6MHB","marketing_page":"https://web.archive.org/web/20220123013833/https://about.jstor.org/","marketing_page_name":"JSTOR","statuspage_component":"lcl8nmkfysby","product_name_text":"JSTOR","support_name_text":"JSTOR Publisher Support","contact_us_page":"https://web.archive.org/web/20220123013833/https://publishersupport.zendesk.com//hc/en-us/requests/new?ticket_form_id=360003403994","login_link":"https://web.archive.org/web/20220123013833/https://www.jstor.org/action/showLogin","login_product_name":"JSTOR"},"has_pci_credit_card_custom_field":true,"current_brand_id":360001924333,"help_center_restricted":false,"current_brand_active":true,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"has_end_user_apps":false,"has_docs_importer":true,"has_sunco_widget_kill_switch":false,"gather_user_image_upload_via_aus":false,"user_preferred_locale":"en-us"}; </script> <script src="//web.archive.org/web/20220123013833js_/https://static.zdassets.com/hc/assets/moment-f6f8513da6ab17eadada59a1a4edb536.js"></script> <script src="//web.archive.org/web/20220123013833js_/https://static.zdassets.com/hc/assets/hc_enduser-7adddff86f06def4cbaa6d0ade8d1bce.js"></script> <script type="text/javascript">(function(){window['__CF$cv$params']={r:'6d1d4d9dd9b03af7',m:'UgBTF3fE3SIhR3pf019cz4rbKx1jhRrYn1ft72g0k0s-1642901914-0-AardyRvNDLlvtjK7nLYl4O8SiV6P4tNZZbEoKs9gmXfcFbzka2x+M0i4zMUmgk5SzfYIOnQoGk5HpEMOw1CM9nnpucthEMjZ53ERVc1qAoJeLDzugYriP8/oYgs/3zr3jpRqd1FNvlAbdlpJI9B5Zuo9dZbIZLb8nxw82+RPK7cDjPscuSrj2a5Og6UustfcwA==',s:[0xba8b176648,0xf080bf3127],}})();</script></body> </html>