Security By Design

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</div> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <div class="modal geo-modal" id="geo-modal" tabindex="-1" role="dialog" aria-labelledby="geo-modal" data-native=""> <div class="modal-dialog modal-md" role="document"> <div class="modal-content"> <div> <div class="modal-close geo-pop-close" data-dismiss="modal" aria-label="close"> <i class="icon-close"></i> </div> </div> <div class="modal-body clearfix-md"> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { var geoPopupStatus = localStorage.getItem('geoPopupStatus'); if (geoPopupStatus) { geoPopupStatus = JSON.parse(geoPopupStatus); if (geoPopupStatus[0].modalShowed) { return; } } FW.$.ajax({ url: 'https://web.archive.org/web/20211201053441/https://alfred.freshworks.com/v1/get-geo-popup-data', method: 'POST', dataType: 'json', contentType: 'application/json', success: (response, textStatus, jqXHR) 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continueText && continueText.replace('<<>>', value.languageName); var domain = window.location.hostname; linkWrapper.find('.visit-label').text(visitText); linkWrapper.find('.continue-label').text(continueText); // linkWrapper.find('.native-link-label').text(`${domain}${value.urlLocaleCode}`); // linkWrapper.find('.current-link-label').text(`${domain}${geoPopupCountries[pageLocale].urlLocaleCode}`); linkWrapper.find('.current-link').attr(`href`, window.location.href); FW.modalbox(); FW.$('#geo-modal').modal('show'); window.dataLayer = window.dataLayer || []; window.dataLayer.push({ event: 'geoPopupTriggered' }); FW.$('#geo-modal').on('hidden.bs.modal', function () { localStorage.setItem('geoPopupStatus', JSON.stringify([{'modalShowed': true, 'currentSlug': 'currentPage', 'targetSlug': 'slug', 'product': 'product'}])) }); } } } } }); } } FW.$('.native-link').on('click', function(e){ e.preventDefault(); FW.$('#geo-modal').modal('hide'); window.location.href = FW.$(this).attr('href'); }) }); }, error: (jqXHR, textStatus, err) => { // alert(1) } }); }); </script> <section class="l-section first-fold" data-scroll-target="" id=""> <div class="l-page container"> <div class="l-section-heading align-center"> <h2 class="align-center">Security By Design</h2> <p>Over 50,000 customers across the globe trust us with their data security. We back ourselves up with robust data security and privacy practices that form an integral part of our product engineering and service delivery principles. Following the tenets of security by design, security is at the heart of how we build our products, secure your data and provide high resiliency. We have a top-down governance and security in our DNA that lets us constantly wade through our threat vectors and calibrate to strengthen our security posture. That way, we align to the changing business and technology landscape.</p> </div> <div class="customer-logos "> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://web.archive.org/web/20211201053441/https://website-assets-fw.freshworks.com/attachments/cjsczn7hm00cezhg08ush5aj8-group-53-2x.one-half.png" data-srcset="https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsczn7hm00cezhg08ush5aj8-group-53-2x.full.png 2x" src="https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsczn7hm00cezhg08ush5aj8-group-53-2x.one-sixth.png" srcset="https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsczn7hm00cezhg08ush5aj8-group-53-2x.one-sixth.png 2x"/> <img class="original-image fadeIn no-max-width " alt="" title="" src="/web/20211201053441im_/https://www.freshworks.com/security/" srcset=""/> </div> </div> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://web.archive.org/web/20211201053441/https://website-assets-fw.freshworks.com/attachments/cjsg0k4e909e9mug0bz4ripvs-group-45-2x.one-half.png" data-srcset="https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsg0k4e909e9mug0bz4ripvs-group-45-2x.full.png 2x" src="https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsg0k4e909e9mug0bz4ripvs-group-45-2x.one-sixth.png" srcset="https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsg0k4e909e9mug0bz4ripvs-group-45-2x.one-sixth.png 2x"/> <img class="original-image fadeIn no-max-width " alt="" title="" src="/web/20211201053441im_/https://www.freshworks.com/security/" srcset=""/> </div> </div> <div class="customer-logo"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://web.archive.org/web/20211201053441/https://website-assets-fw.freshworks.com/attachments/ckpph3gk201mjlyg1ndy6pwvf-ski-ce.one-half.jpg" data-srcset="https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/ckpph3gk201mjlyg1ndy6pwvf-ski-ce.full.jpg 2x" src="https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/ckpph3gk201mjlyg1ndy6pwvf-ski-ce.one-sixth.jpg" srcset="https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/ckpph3gk201mjlyg1ndy6pwvf-ski-ce.one-sixth.jpg 2x" style="width: 50%"/> <img class="original-image fadeIn width-50 " alt="" title="" src="/web/20211201053441im_/https://www.freshworks.com/security/" srcset=""/> </div> </div> </div> </div> </section> <section id="" class="section-content-grid l-section " data-scroll-target=""> <div class="l-page container l-grid"> <div class="l-section-heading"> <h2 class="align-center">Behind the scenes</h2> <p class="align-center">Freshworks being a custodian of customers' data, a multi-fold model of security architecture, robust product delivery and highly resiliant service platform, are the key tenets of it's service delivery.</p> </div> <div class="row"> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsj5f04g00aqq6g0y6udeepn-easy-to-use-and-set-up.svg);"></div> <div class="align-center "> <h6>Protecting your data</h6> <p>Multi-tiered data security model<br/> </p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsd02lih00ijzhg0mzqs05e8-group-3.svg);"></div> <div class="align-center "> <h6>Secure Product Build</h6> <p>End-to-end security in product lifecycle<br/> </p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse2y4ff00su0cg01ue500xp-collaborative-customer-support-67.svg);"></div> <div class="align-center "> <h6>Highly Resilient Architecture</h6> <p>Always lights-on for your business<br/> </p> </div> </div> </div> </div> </section> <section class="section-bucket section-light-bg feature-bucket pt-xl " data-scroll-target="" id=""> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2>Protecting your data</h2> <p>We understand the value of data. With our robust system of data safeguards, we allow you to focus on the data rather than on its security</p> <p> </p> <div class="lazy-image-wrapper feature-bucket-image " style=""> <img class="lazy-image " data-src="https://web.archive.org/web/20211201053441/https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg" data-srcset="https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg" src="https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg" srcset="https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg 2x" style="width: 50%"/> <img class="original-image fadeIn width-50 " alt="" title="" src="/web/20211201053441im_/https://www.freshworks.com/security/" srcset=""/> <p>Our secure hosting partner</p> </div> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsd4fkf50159zhg0h8dvb2cq-group-5.svg);"></div> <h6>Virtual Private Cloud</h6> <p>Hosted in dedicated VPCs in non-promiscuous mode that are further segmented for increased security and manageability.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsj69tpo00fqq6g0wlbz34xw-group-41.svg);"></div> <h6>Perimeter Security</h6> <p>Routing rules hardened based on pre-established criteria for various permissible transactions across all resources.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse33qef00xv0cg0bkh1rt7g-asset-632.svg);"></div> <h6>Access Controls</h6> <p>Role-based access through IAM that enforces segregation of duties, two-factor authentication and end-to-end audit trails ensuring access is in accordance with security context.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small feature-description-icon-d" style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse7rcpy02800hg0i8m8ldgh-asset-692-1.svg);"></div> <h6>Encryption</h6> <p>AES 256 bit encryption for data at Rest and HTTPS with TLS 1.2 encryption for data in transit.<br/> </p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse35qtq00zs0cg02xat0uxd-asset-695.svg);"></div> <h6>Management Plane</h6> <p>Secure administrative tunnel with whitelisted IP addresses for secure connection to the servers for administrative purposes, through a bastion host.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse398hc01460cg0r3h4sg1h-problem-management.svg);"></div> <h6>Malware & Spam Protection</h6> <p>Malware and Spam protection applied based on latest threat signatures and supports real-time scanning and security.<br/> .</p> </div> </div> </div> </div>  </div> </section> <section class="section-bucket feature-bucket l-section " data-scroll-target="" id=""> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2>Secure Product Build</h2> <p>Information security and data privacy requirements are baked into every release cycle and form part of the blueprint considerations of the product.<br/> </p> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse3j1yw00tq0hg05s43y123-asset-607.svg);"></div> <h6>Product Roadmapping</h6> <p>Product road-map is defined and reviewed periodically by the Product Owner. Security fixes are prioritized and are bundled in the earliest possible sprint.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse3xq8201gy0cg01goeabqy-asset-689.svg);"></div> <h6>DevOps Squad</h6> <p>Our DevOps sprints are powered by a multi disciplinary Squad of members including the Product Owner, Squad Lead, Tribe Lead and Members, and Quality Assurance.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse3l8yj01c20cg0hwbexxx3-asset-582.svg);"></div> <h6>Code Review</h6> <p>All changes are tested by the Quality Assurance team and criteria are established for performing code reviews, web vulnerability assessment, and advanced security tests.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse40vy000xe0hg0x36zwj9r-asset-612.svg);"></div> <h6>Quality Assurance</h6> <p>Builds are put through a stringent functionality tests, performance tests, stability tests, and Ux tests before the build is certified "Good to go".</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse42usx01jk0cg0gozdmyq0-group-26.svg);"></div> <h6>Version Control</h6> <p>Source Code is managed centrally with version controls and access restricted based on various teams that are assigned to specific sprints. Records are maintained for code changes and code check-ins and check-outs.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse44x9401l40cg0yjro8cw9-asset-700.svg);"></div> <h6>Segregation of Duties</h6> <p>Access to the production is restricted to very limited set of users based on the job roles. Access to the production environment for developers and Quality Assurance team members are restricted based on their job responsibilities.<br/> </p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse46iuw010l0hg0k4otigj3-group-9.svg);"></div> <h6>Blue-Green Deployment</h6> <p>We follow blue-green deployment strategy for deployment of changes to production environment that allows us to deploy upgrades in a seamless manner.</p> </div> </div> </div> </div>  </div> </section> <section class="section-bucket section-light-bg feature-bucket l-section " data-scroll-target="" id=""> <div class="l-page container"> <div class="row"> <div class="feature-bucket-desc mb-lg col-md-4"> <h2>Highly Resilient Architecture</h2> <p>The architecture is built with resiliency in mind that ensure high availability for the product and data.</p> <div class="lazy-image-wrapper feature-bucket-image " style=""> <img class="lazy-image " data-src="https://web.archive.org/web/20211201053441/https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg" data-srcset="https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg" src="https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg" srcset="https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjsd4b3eb015fzgg01aftpkyv-bitmap-copy-3.svg 2x" style="width: 50%"/> <img class="original-image fadeIn width-50 " alt="" title="" src="/web/20211201053441im_/https://www.freshworks.com/security/" srcset=""/> <p>Our secure hosting partner</p> </div> </div> <div class="col-md-8 l-grid"> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse4u9jl01qj0cg0llfgunpu-group-27.svg);"></div> <h6>Component Redundancy</h6> <p>All components are deployed in ‘n+1’ mode across multiple availability zones configured in active - active mode behind a load balancing service.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse4ww8x01670hg0tbih50zi-group.svg);"></div> <h6>Highly Scalable DNS</h6> <p>Route users to the best endpoint based on geo-proximity, latency, health, and other considerations.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse69w80024u0cg037c2i65o-plb.svg);"></div> <h6>Platform Load Balancing</h6> <p>Automatically distribute application traffic across multiple availability zones that supports high availability, auto scaling and robust security.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse52ugu01uh0cg0p934rl4v-group-52.svg);"></div> <h6>Data Backup</h6> <p>Near real-time backups are maintained in another AWS Availability Zones. Cloud Snapshots are taken every day and retained for the last seven days.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse56pwf01850hg0xo7a12i2-group-13.svg);"></div> <h6>Cross Geo Redundancy</h6> <p>Mirrored multiple Availability Zones are setup and serves customers in real-time thereby providing seamless DR capability.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse59jhj01a10hg0qtawirpq-info-sec-initiative-copy.svg);"></div> <h6>Incident & Breach Management</h6> <p>Procedures are established for reporting incidents, and tracking it for timely communication, investigation and resolution.</p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse5y26k01ex0hg09po7u448-group-22.svg);"></div> <h6>Content Distribution Network</h6> <p>Geographically distributed network of proxy servers and their data centers. The goal is to distribute service spatially relative to end-users to provide high availability and high performance.</p> </div> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse66zua01hh0hg0ge2wcqio-custom-url.svg);"></div> <h6>Security Operations</h6> <p>Situation awareness through the detection, containment, and remediation of any suspected or actual security incidents. Tactical rules and data sensors are configured to provide suitable early warnings and alerts. </p> </div> </div> <div class="row"> <div class="l-col-widget col-sm-6"> <div class="icon-small " style=" background-image: url(https://web.archive.org/web/20211201053441im_/https://website-assets-fw.freshworks.com/attachments/cjse6d6nb027i0cg07seh671r-cm.svg);"></div> <h6>Capacity Management</h6> <p>Proactive capacity monitoring based on conservative thresholds and on-demand capacity expansion capability through our highly elastic hosting partners.</p> </div> </div> </div> </div>  </div> </section> <footer> <div class="footer-main"> <div class="footer-navs l-page clearfix-lg"> <div class="row"> <div class="col-md-4 footer-left-section"> <div class="row"> <div class="col-sm-6"> <div class="footer-nav-title footer-nav-title-logo"> <a href="/web/20211201053441/https://www.freshworks.com/"> <img class="logo logo-fworks footer-logo" 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