Help Center — TreasuryDirect

<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="initial-scale=1"> <title>Help Center — TreasuryDirect</title> <link rel="stylesheet" type="text/css" href="/styles/style.css"> <link rel="icon" href="/images/favicon.svg" type="image/svg+xml"> <style> .scrollButton:hover{ background-color: #0379ca; opacity: 100% !important; } </style> </head> <body> <div class="container"> <a class="sr-only sr-only-focusable" href="#main">Skip Navigation</a> </div> <div class="text-white bg-usa-blue-dark" role="banner"> <div class="container-xxl"> <div class="row"> <div class="col-md py-1 media small"> <img class="align-self-center mr-2" src="/images/icons/us_flag_small.png" alt="U.S. flag"> <div class="media-body"> <span class="mr-2">An official website of the United States government</span> <a class="d-block d-md-inline-block text-td-blue-light arrow-collapse" role="button" href="#" data-toggle="collapse" data-target="#official-site-collapse" aria-expanded="false" aria-controls="official-site-collapse"> Here’s how you know <svg class="bi-chevron-down" width="1.1em" height="1.1em" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 512"><path fill="currentColor" d="M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z"/></svg> </a> </div> </div> <div class="col-md py-1 border-top border-md-0 border-usa-gray-light small text-md-right"> <a class="text-white" href="https://www.treasury.gov" target="_blank" rel="nofollow noopener noreferrer">U.S. Department of the Treasury</a> </div> </div> </div> <div id="official-site-collapse" class="collapse container-xxl border-top border-md-0 border-usa-gray-light"> <div class="row"> <div class="p-3 col-md-6"> <div class="media"> <img class="w-2-5em h-2-5em mr-2" src="/images/icons/icon-dot-gov.svg" alt=""> <div class="media-body"> <strong>Official websites use .gov</strong><br> A <strong>.gov</strong> website belongs to an official government organization in the United States. </div> </div> </div> <div class="p-3 col-md-6"> <div class="media"> <img class="w-2-5em h-2-5em mr-2" src="/images/icons/icon-https.svg" alt=""> <div class="media-body"> <strong>Secure .gov websites use HTTPS</strong><br> A <strong>lock</strong> (<span class="icon-lock-white"></span>) or <strong>https://</strong> means you’ve safely connected to the .gov website. 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class="nav-item dropdown"> <a class="nav-link dropdown-toggle" href="#" id="site-nav-savings-bond-link" role="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">Savings Bonds</a> <div class="dropdown-menu" aria-labelledby="site-nav-savings-bond-link"> <div class="dropdown-menu-wrapper"> <a class="dropdown-item" href="/savings-bonds/">About U.S. Savings Bonds</a> <a class="dropdown-item" href="/savings-bonds/buy-a-bond/">Buy a Bond</a> <a class="dropdown-item" href="/savings-bonds/gift-a-bond/">Gift a Savings Bond</a> <a class="dropdown-item" href="/savings-bonds/cashing-a-bond/">Cash In a Bond</a> <a class="dropdown-item" href="/savings-bonds/savings-bond-calculator/">Savings Bond Value Calculator</a> <a class="dropdown-item" href="/savings-bonds/manage-bonds/">Manage Bonds</a> <a class="dropdown-item" href="/savings-bonds/forms/">Forms for Savings Bonds</a> <a class="dropdown-item" href="/savings-bonds/treasury-hunt/">Treasury Hunt</a> </div> </div> </li> <li 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<main id="main"> <section class="jumbo-stage"> <div class="background text-center" style="background-image: url('/images/content/stage-help.jpg');"> <div class="container-xxl"> <img src="/images/content-icons/icon-circle-help.svg" alt=""> <h1>Help Center</h1> </div> </div> <div class="container-xxl"> <div class="content"> <div class="content-inner"> <p>The Help Center offers step-by-step instructions, answers to frequently asked questions (FAQs), and glossaries of common words used on this website.</p> </div> </div> </div> </section> <section> <div class="section-container container-xxl"> <div class="body-copy"> <p>From this page, you can</p> <ul> <li>get help setting up, logging in, and using our online program, TreasuryDirect</li> <li>get to our glossaries to find definitions for words we use that you may not know</li> </ul> <p>If you don’t find what you need on our website, you can email or call us. Our contact information is further down this page.</p> <h2 class="h1">Help for TreasuryDirect</h2> <p>(TreasuryDirect is our online program for holding and managing your electronic Treasury securities)</p> </div> <div class="grid-row-container row "> <div class="grid-column-container col-md"> <div class="negate"> <div class="consume"> <div class="quick-links"> <h3 class="h2">Setting up an account</h3> <p> <a href="/savings-bonds/manage-bonds/treasurydirect/" target="" rel="">About TreasuryDirect <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="/log-in/" target="" rel="">Open an individual account <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="/indiv/help/treasurydirect-help/how-do-i/" target="" rel="">Link an account for a minor (a child under 18) <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="/indiv/help/treasurydirect-help/user-guide/281-290/#288" target="" rel="">Open an entity account (for corporations/organizations/trusts) <span class="icon-angle-right-solid-blue"></span></a> </p> </div> </div> </div> </div> <div class="grid-column-container col-md"> <div class="negate"> <div class="consume"> <div class="quick-links"> <h3 class="h2">Logging in</h3> <p> <a href="/indiv/help/treasurydirect-help/user-guide/011-020/#011" target="" rel="">Forgot my password <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="/indiv/help/treasurydirect-help/user-guide/001-010/#010" target="" rel="">Forgot my account number <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="/indiv/help/treasurydirect-help/user-guide/601-610/#602" target="" rel="">Help with one-time passcodes <span class="icon-angle-right-solid-blue"></span></a> </p> </div> </div> </div> </div> <div class="grid-column-container col-md"> <div class="negate"> <div class="consume"> <div class="quick-links"> <h3 class="h2">Using TreasuryDirect</h3> <p> <a href="/indiv/help/treasurydirect-help/" target="" rel="">Help for TreasuryDirect (links to many topics, a demo, technical support, and more) <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="/indiv/help/treasurydirect-help/how-do-i/" target="" rel="">How do I? (step-by-step instructions to major actions when logged in to TreasuryDirect) <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="/indiv/tools-videos/" target="" rel="">TreasuryDirect Videos <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="/help-center/legacy-treasury-direct/" target="" rel="">Legacy Treasury Direct <span class="icon-angle-right-solid-blue"></span></a> </p> </div> </div> </div> </div> </div> <div class="body-copy"> <h2 class="h1">Help Center Guides</h2> </div> <div class="grid-row-container row "> <div class="grid-column-container col-md"> <div class="negate"> <div class="consume"> <div class="quick-links"> <h3 class="h2">Savings Bonds Help</h3> <p> <a href="/savings-bonds/cashing-a-bond/" target="" rel="">Redeeming a Paper Savings Bond <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="/savings-bonds/manage-bonds/changing-information-ee-or-i-bonds/" target="" rel="">Change of Ownership <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="/savings-bonds/manage-bonds/lost-stolen-destroyed-ee-or-i-bonds/" target="" rel="">Lost, Stolen, or Destroyed Bonds <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="/savings-bonds/" target="" rel="">See More <span class="icon-angle-right-solid-blue"></span></a> </p> </div> </div> </div> </div> <div class="grid-column-container col-md"> <div class="negate"> <div class="consume"> <div class="quick-links"> <h3 class="h2">Securities & Auctions</h3> <p> <a href="/auctions/how-auctions-work/" target="" rel="">Participate in an Auction <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="/auctions/how-auctions-work/" target="" rel="">Types of Bids <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="/auctions/auction-query/" target="" rel="">Searching by CUSIP Number <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="redeem-reinvest-floating-rate-notes/" target="" rel="">Learn More About Redeeming/Reinvesting Floating Rate Notes <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="selling-floating-rate-notes/" target="" rel="">Learn More About Selling Floating Rate Notes <span class="icon-angle-right-solid-blue"></span></a> </p> <p> <a href="/marketable-securities/floating-rate-notes/" target="" rel="">See More <span class="icon-angle-right-solid-blue"></span></a> </p> </div> </div> </div> </div> </div> <div class="body-copy"> <h2 class="h1">Frequently Asked Questions</h2> </div> <div class="card-deck"> <div class="subpage-box card"> <a href="/help-center/faqs/savings-bond-faqs/"> <div class="card-body"> <p class="card-text">FAQs for Savings Bonds</p> </div> </a> </div> <div class="subpage-box card"> <a href="/help-center/faqs/marketable-faqs/"> <div class="card-body"> <p class="card-text">FAQs for Treasury Marketable Securities</p> </div> </a> </div> <div class="subpage-box card"> <a href="/help-center/faqs/auction-faqs/"> <div class="card-body"> <p class="card-text">FAQs for Auctions</p> </div> </a> </div> <div class="subpage-box card"> <a href="/help-center/faqs/frn-faqs/"> <div class="card-body"> <p class="card-text">FAQs for Floating Rate Notes</p> </div> </a> </div> </div> <div class="card-deck"> <div class="subpage-box card"> <a href="/help-center/faqs/public-debt-faqs/"> <div class="card-body"> <p class="card-text">FAQs for Public Debt</p> </div> </a> </div> <div class="subpage-box card"> <a href="/help-center/faqs/slgs-faqs/"> <div class="card-body"> <p class="card-text">FAQs for SLGS</p> </div> </a> </div> <div class="subpage-box card"> <a href="/help-center/faqs/slgsafe-faqs/"> <div class="card-body"> <p class="card-text">FAQs for SLGSafe</p> </div> </a> </div> <div class="subpage-box card"> <a href="/help-center/faqs/buyback-faqs/"> <div class="card-body"> <p class="card-text">FAQs for Buybacks</p> </div> </a> </div> </div> <div class="card-deck"> <div class="subpage-box card"> <a href="/help-center/faqs/additional-auction-related-faqs/"> <div class="card-body"> <p class="card-text">FAQs for Additional Auction Related Subjects</p> </div> </a> </div> <div class="subpage-box card"> <a href="/help-center/faqs/unclaimed-money-and-assets-faqs/"> <div class="card-body"> <p class="card-text">FAQs for Unclaimed Money and Assets</p> </div> </a> </div> <div class="subpage-box card"> <a href="/help-center/faqs/glsf-faqs/"> <div class="card-body"> <p class="card-text">FAQs for Government Losses in Shipment Fund (GLSF)</p> </div> </a> </div> <div class="subpage-box card"> <a href="/help-center/faqs/pay-fiscal-faqs/"> <div class="card-body"> <p class="card-text">FAQs for Payments to Fiscal Service's Accounts Receivable Section</p> </div> </a> </div> </div> <div class="body-copy"> <h2 class="h1">Glossaries</h2> </div> <div class="card-deck dual-boxes-group"> <div class="dual-box card"> <div class="card-body"> <div class="negate"> <div class="consume"> <h3 class="h2">Glossary of Terms</h3> <a class="d-inline-block mt-4 mb-0 font-large icon-angle-right-solid-red" href="/help-center/glossary/glossary-of-terms/">Go to the Glossary of Terms</a> <p></p> </div> </div> </div> </div> <div class="dual-box card"> <div class="card-body"> <div class="negate"> <div class="consume"> <h3 class="h2">Glossary for Savings Bonds Terms</h3> <a class="d-inline-block mt-4 mb-0 font-large icon-angle-right-solid-red" href="/help-center/glossary/glossary-for-savings-bonds/">Go to the Glossary for Savings Bonds Terms</a> <p></p> </div> </div> </div> </div> </div> <div class="card-deck dual-boxes-group"> <div class="dual-box card"> <div class="card-body"> <div class="negate"> <div class="consume"> <h3 class="h2">Glossary for Treasury Marketable Securities</h3> <p>The Glossary for Treasury Marketable Securities is an A-to-Z list of definitions of words related to Bills, Bonds, Notes, FRNs, TIPS, and securities auctions.</p> <a class="d-inline-block mt-4 mb-0 font-large icon-angle-right-solid-red" href="/help-center/glossary/glossary-for-marketable-securities/">Go to the Glossary for Treasury Marketable Securities</a> <p></p> </div> </div> </div> </div> <div class="dual-box card"> <div class="card-body"> <div class="negate"> <div class="consume"> <h3 class="h2">Glossary for Marketables Securities for TreasuryDirect Account Holders</h3> <a class="d-inline-block mt-4 mb-0 font-large icon-angle-right-solid-red" href="/help-center/glossary/glossary-for-ms-td-accounts/">Go to the Glossary for Marketables Securities for TreasuryDirect Account Holders</a> <p></p> </div> </div> </div> </div> </div> <div class="card-deck dual-boxes-group"> <div class="dual-box card"> <div class="card-body"> <div class="negate"> <div class="consume"> <h3 class="h2">Glossary for Security Liquidation</h3> <p>The Glossary for Security Liquidation is an A-to-Z list of definitions of words related to the liquidation of securities into cash.</p> <a class="d-inline-block mt-4 mb-0 font-large icon-angle-right-solid-red" href="/help-center/glossary/glossary-for-security-liquidation/">Go to the Glossary for Security Liquidation</a> <p></p> </div> </div> </div> </div> </div> </div> </section> <section> <div class="section-container container-xxl"> <div class="body-copy"> <h4 class="h1">We're Here to Help</h4> </div> <div class="row"> <div class="col-md d-flex align-items-center"> <div class="contact-icon mr-3"> <span class="icon-email"></span> </div> <div class="contact-content"> <div class="contact-heading h2"><a href="/contact-us/"" class="no-icon" >Contact Us</a></div> <p class="contact-text"> </p> </div> </div> </div> </div> </section> <button type="button" class="btn btn-td-blue scrollButton d-print-none" onclick="topFunction()" id="myBtn" title="Back to Top" style="display: none; position: fixed; bottom: 1em; right: 1em; opacity: 50%; z-index: 99999999"> <svg class="bi-chevron-down" style="transform: rotate(180deg)" 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