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FAQ about Melbourne Tours

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xmlns="http://www.w3.org/2000/svg"> <path id="Arrow 15" d="M2 10.5C1.17157 10.5 0.5 11.1716 0.5 12C0.5 12.8284 1.17157 13.5 2 13.5V10.5ZM33.0607 13.0607C33.6464 12.4749 33.6464 11.5251 33.0607 10.9393L23.5147 1.3934C22.9289 0.807611 21.9792 0.807611 21.3934 1.3934C20.8076 1.97919 20.8076 2.92893 21.3934 3.51472L29.8787 12L21.3934 20.4853C20.8076 21.0711 20.8076 22.0208 21.3934 22.6066C21.9792 23.1924 22.9289 23.1924 23.5147 22.6066L33.0607 13.0607ZM2 13.5L32 13.5V10.5L2 10.5V13.5Z" fill="#06A9A1"/> </svg> </span></a></li> <li id="menu-item-11268" class="menu-item-11268 menu-item menu-item-type-custom menu-item-object-custom"><a href="https://melbournecitytour.com.au/tours/1-day-mornington-peninsula-hot-springs-tour/"><span class="menu-title-text">1 Day Mornington Peninsula & Hot Springs Tour $179</span><span class="menu-icon"><svg width="34" height="24" viewBox="0 0 34 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path id="Arrow 15" d="M2 10.5C1.17157 10.5 0.5 11.1716 0.5 12C0.5 12.8284 1.17157 13.5 2 13.5V10.5ZM33.0607 13.0607C33.6464 12.4749 33.6464 11.5251 33.0607 10.9393L23.5147 1.3934C22.9289 0.807611 21.9792 0.807611 21.3934 1.3934C20.8076 1.97919 20.8076 2.92893 21.3934 3.51472L29.8787 12L21.3934 20.4853C20.8076 21.0711 20.8076 22.0208 21.3934 22.6066C21.9792 23.1924 22.9289 23.1924 23.5147 22.6066L33.0607 13.0607ZM2 13.5L32 13.5V10.5L2 10.5V13.5Z" fill="#06A9A1"/> </svg> </span></a></li> <li id="menu-item-11355" class="menu-item-11355 menu-item menu-item-type-custom menu-item-object-custom"><a href="https://melbournecitytour.com.au/tours/lake-mountain-snow-tour/"><span class="menu-title-text">Lake Mountain Snow Tour $165</span><span class="menu-icon"><svg width="34" height="24" viewBox="0 0 34 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path id="Arrow 15" d="M2 10.5C1.17157 10.5 0.5 11.1716 0.5 12C0.5 12.8284 1.17157 13.5 2 13.5V10.5ZM33.0607 13.0607C33.6464 12.4749 33.6464 11.5251 33.0607 10.9393L23.5147 1.3934C22.9289 0.807611 21.9792 0.807611 21.3934 1.3934C20.8076 1.97919 20.8076 2.92893 21.3934 3.51472L29.8787 12L21.3934 20.4853C20.8076 21.0711 20.8076 22.0208 21.3934 22.6066C21.9792 23.1924 22.9289 23.1924 23.5147 22.6066L33.0607 13.0607ZM2 13.5L32 13.5V10.5L2 10.5V13.5Z" fill="#06A9A1"/> </svg> </span></a></li> <li id="menu-item-11356" class="menu-item-11356 menu-item menu-item-type-custom menu-item-object-custom"><a href="https://melbournecitytour.com.au/tours/melbourne-city-sightseeing-tour/"><span class="menu-title-text">Melbourne City Sightseeing Tour $85</span><span class="menu-icon"><svg width="34" height="24" viewBox="0 0 34 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path id="Arrow 15" d="M2 10.5C1.17157 10.5 0.5 11.1716 0.5 12C0.5 12.8284 1.17157 13.5 2 13.5V10.5ZM33.0607 13.0607C33.6464 12.4749 33.6464 11.5251 33.0607 10.9393L23.5147 1.3934C22.9289 0.807611 21.9792 0.807611 21.3934 1.3934C20.8076 1.97919 20.8076 2.92893 21.3934 3.51472L29.8787 12L21.3934 20.4853C20.8076 21.0711 20.8076 22.0208 21.3934 22.6066C21.9792 23.1924 22.9289 23.1924 23.5147 22.6066L33.0607 13.0607ZM2 13.5L32 13.5V10.5L2 10.5V13.5Z" fill="#06A9A1"/> </svg> </span></a></li> <li id="menu-item-11357" class="menu-item-11357 menu-item menu-item-type-custom menu-item-object-custom"><a href="https://melbournecitytour.com.au/tours/puffing-billy-and-wildlife/"><span class="menu-title-text">Puffing Billy & Wildlife Tour $185</span><span class="menu-icon"><svg width="34" height="24" viewBox="0 0 34 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path id="Arrow 15" d="M2 10.5C1.17157 10.5 0.5 11.1716 0.5 12C0.5 12.8284 1.17157 13.5 2 13.5V10.5ZM33.0607 13.0607C33.6464 12.4749 33.6464 11.5251 33.0607 10.9393L23.5147 1.3934C22.9289 0.807611 21.9792 0.807611 21.3934 1.3934C20.8076 1.97919 20.8076 2.92893 21.3934 3.51472L29.8787 12L21.3934 20.4853C20.8076 21.0711 20.8076 22.0208 21.3934 22.6066C21.9792 23.1924 22.9289 23.1924 23.5147 22.6066L33.0607 13.0607ZM2 13.5L32 13.5V10.5L2 10.5V13.5Z" 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menu-item-type-custom menu-item-object-custom"><a href="https://melbournecitytour.com.au/tours/yarra-valley-wine-tour/"><span class="menu-title-text">Yarra Valley Food and Wine Lovers Tour $175</span><span class="menu-icon"><svg width="34" height="24" viewBox="0 0 34 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path id="Arrow 15" d="M2 10.5C1.17157 10.5 0.5 11.1716 0.5 12C0.5 12.8284 1.17157 13.5 2 13.5V10.5ZM33.0607 13.0607C33.6464 12.4749 33.6464 11.5251 33.0607 10.9393L23.5147 1.3934C22.9289 0.807611 21.9792 0.807611 21.3934 1.3934C20.8076 1.97919 20.8076 2.92893 21.3934 3.51472L29.8787 12L21.3934 20.4853C20.8076 21.0711 20.8076 22.0208 21.3934 22.6066C21.9792 23.1924 22.9289 23.1924 23.5147 22.6066L33.0607 13.0607ZM2 13.5L32 13.5V10.5L2 10.5V13.5Z" fill="#06A9A1"/> </svg> </span></a></li> <li id="menu-item-12880" class="menu-item-12880 menu-item menu-item-type-custom menu-item-object-custom"><a 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class="accordion__title"> <div class="accordion__heading"> Where do you pick up from?</div> </div> <button class="accordion__toggle" aria-expanded="false" aria-controls="accordion-content"> <span class="screen-reader-text">Toggle accordion</span> <div class="accordion-circle"> <span class="plus-icon"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 95"> <line id="Line 7" x1="8.2002" y1="4.37114e-08" x2="8.20019" y2="16" stroke="#06A9A1" stroke-width="2"/> <line id="Line 8" x1="16" y1="8.2002" x2="-8.74228e-08" y2="8.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> <span class="minus-icon"> <svg width="16" height="3" viewBox="0 0 16 3" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 97"> <line id="Line 8" x1="16" y1="1.2002" x2="-8.74228e-08" y2="1.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> </div> </button> </div> <div class="accordion__content" id="accordion-content"> <div class="accordion__content-inner"> <p>Our Melbourne tours pick up from a wide range of Melbourne city hotels, as well as a few St Kilda Hotels. However, our <a href="https://melbournecitytour.com.au/tours/melbourne-city-sightseeing-tour-with-river-cruise/" target="_blank" rel="noreferrer noopener">City Sightseeing with Melbourne River Cruise</a> does not include a pickup, as passengers must meet at <a href="https://melbournecitytour.com.au/attractions/federation-square/" target="_blank" rel="noreferrer noopener">Federation Square</a>.</p> </div> </div> </div> </div> </div> <div data-demo-hint="Accordion block" class="accordion-block alignwide wp-block-acf-accordion" id="accordion-block-block_35dc4e8842b8e0e1472926caa77669c9"> <div class="accordion"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title"> <div class="accordion__heading"> How many people are on the tour?</div> </div> <button class="accordion__toggle" aria-expanded="false" aria-controls="accordion-content"> <span class="screen-reader-text">Toggle accordion</span> <div class="accordion-circle"> <span class="plus-icon"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 95"> <line id="Line 7" x1="8.2002" y1="4.37114e-08" x2="8.20019" y2="16" stroke="#06A9A1" stroke-width="2"/> <line id="Line 8" x1="16" y1="8.2002" x2="-8.74228e-08" y2="8.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> <span class="minus-icon"> <svg width="16" height="3" viewBox="0 0 16 3" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 97"> <line id="Line 8" x1="16" y1="1.2002" x2="-8.74228e-08" y2="1.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> </div> </button> </div> <div class="accordion__content" id="accordion-content"> <div class="accordion__content-inner"> <p>Our Melbourne tour groups range from 24 to 48-seater bus depending on the tour and day you choose.</p> </div> </div> </div> </div> </div> <div data-demo-hint="Accordion block" class="accordion-block alignwide wp-block-acf-accordion" id="accordion-block-block_03a55c74735155cd0079d6bb56def024"> <div class="accordion"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title"> <div class="accordion__heading"> How do I pay for my tour?</div> </div> <button class="accordion__toggle" aria-expanded="false" aria-controls="accordion-content"> <span class="screen-reader-text">Toggle accordion</span> <div class="accordion-circle"> <span class="plus-icon"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 95"> <line id="Line 7" x1="8.2002" y1="4.37114e-08" x2="8.20019" y2="16" stroke="#06A9A1" stroke-width="2"/> <line id="Line 8" x1="16" y1="8.2002" x2="-8.74228e-08" y2="8.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> <span class="minus-icon"> <svg width="16" height="3" viewBox="0 0 16 3" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 97"> <line id="Line 8" x1="16" y1="1.2002" x2="-8.74228e-08" y2="1.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> </div> </button> </div> <div class="accordion__content" id="accordion-content"> <div class="accordion__content-inner"> <p>To book our tours, simply click the &#8216;BOOK NOW&#8217; button on our webpage, or alternatively, you can call our office on <a href="tel:1300 661 225">1300 661 225</a> to book. You need to pay at the time of booking in full, with either a Visa or MasterCard.</p> </div> </div> </div> </div> </div> <div data-demo-hint="Accordion block" class="accordion-block alignwide wp-block-acf-accordion" id="accordion-block-block_7584f8178a7768a36f59f3463f27cbfd"> <div class="accordion"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title"> <div class="accordion__heading"> What should I bring for my tour?</div> </div> <button class="accordion__toggle" aria-expanded="false" aria-controls="accordion-content"> <span class="screen-reader-text">Toggle accordion</span> <div class="accordion-circle"> <span class="plus-icon"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 95"> <line id="Line 7" x1="8.2002" y1="4.37114e-08" x2="8.20019" y2="16" stroke="#06A9A1" stroke-width="2"/> <line id="Line 8" x1="16" y1="8.2002" x2="-8.74228e-08" y2="8.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> <span class="minus-icon"> <svg width="16" height="3" viewBox="0 0 16 3" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 97"> <line id="Line 8" x1="16" y1="1.2002" x2="-8.74228e-08" y2="1.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> </div> </button> </div> <div class="accordion__content" id="accordion-content"> <div class="accordion__content-inner"> <p>We suggest bringing a day pack with your essential belongings, wear comfortable clothing, as well as good walking shoes for your adventure!</p> </div> </div> </div> </div> </div> <div data-demo-hint="Accordion block" class="accordion-block alignwide wp-block-acf-accordion" id="accordion-block-block_abd5a6bc272564df22890326463bacff"> <div class="accordion"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title"> <div class="accordion__heading"> What is the policy for cancellations or refund?</div> </div> <button class="accordion__toggle" aria-expanded="false" aria-controls="accordion-content"> <span class="screen-reader-text">Toggle accordion</span> <div class="accordion-circle"> <span class="plus-icon"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 95"> <line id="Line 7" x1="8.2002" y1="4.37114e-08" x2="8.20019" y2="16" stroke="#06A9A1" stroke-width="2"/> <line id="Line 8" x1="16" y1="8.2002" x2="-8.74228e-08" y2="8.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> <span class="minus-icon"> <svg width="16" height="3" viewBox="0 0 16 3" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 97"> <line id="Line 8" x1="16" y1="1.2002" x2="-8.74228e-08" y2="1.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> </div> </button> </div> <div class="accordion__content" id="accordion-content"> <div class="accordion__content-inner"> <p>Cancellations are subject to our cancellation policy, which you can <a href="https://melbournecitytour.com.au/terms-conditions/">read here</a>. Where applicable, refunds are returned to the card you paid with within five business days.</p> </div> </div> </div> </div> </div> <div data-demo-hint="Accordion block" class="accordion-block alignwide wp-block-acf-accordion" id="accordion-block-block_8e4c780ccb545eec0c428404b12d5336"> <div class="accordion"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title"> <div class="accordion__heading"> Can children go on the tours?</div> </div> <button class="accordion__toggle" aria-expanded="false" aria-controls="accordion-content"> <span class="screen-reader-text">Toggle accordion</span> <div class="accordion-circle"> <span class="plus-icon"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 95"> <line id="Line 7" x1="8.2002" y1="4.37114e-08" x2="8.20019" y2="16" stroke="#06A9A1" stroke-width="2"/> <line id="Line 8" x1="16" y1="8.2002" x2="-8.74228e-08" y2="8.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> <span class="minus-icon"> <svg width="16" height="3" viewBox="0 0 16 3" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 97"> <line id="Line 8" x1="16" y1="1.2002" x2="-8.74228e-08" y2="1.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> </div> </button> </div> <div class="accordion__content" id="accordion-content"> <div class="accordion__content-inner"> <p>Yes! All children are welcome on our Melbourne City Tours! A child price for the majority of our Melbourne City Tours is from 2 – 14 years, with infants under the age of 2 free to travel. Please check the tour page for more details for each tour.</p> </div> </div> </div> </div> </div> <div data-demo-hint="Accordion block" class="accordion-block alignwide wp-block-acf-accordion" id="accordion-block-block_023b1e578045f30b7fa92bb5b5e41316"> <div class="accordion"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title"> <div class="accordion__heading"> Are there any extra costs on the tour?</div> </div> <button class="accordion__toggle" aria-expanded="false" aria-controls="accordion-content"> <span class="screen-reader-text">Toggle accordion</span> <div class="accordion-circle"> <span class="plus-icon"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 95"> <line id="Line 7" x1="8.2002" y1="4.37114e-08" x2="8.20019" y2="16" stroke="#06A9A1" stroke-width="2"/> <line id="Line 8" x1="16" y1="8.2002" x2="-8.74228e-08" y2="8.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> <span class="minus-icon"> <svg width="16" height="3" viewBox="0 0 16 3" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 97"> <line id="Line 8" x1="16" y1="1.2002" x2="-8.74228e-08" y2="1.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> </div> </button> </div> <div class="accordion__content" id="accordion-content"> <div class="accordion__content-inner"> <p>There are option upgrade options for our tours if you wish. For our City Sightseeing with Melbourne River Cruise, an optional gourmet lunch on your river cruise is offered for an additional $24. Our <a href="https://melbournecitytour.com.au/tours/melbourne-city-sightseeing-tour/" target="_blank" rel="noreferrer noopener">Melbourne City Sightseeing Tour</a> offers a Take a 75-minute guided tour of the <a href="https://melbournecitytour.com.au/attractions/melbourne-cricket-ground/" target="_blank" rel="noreferrer noopener">Melbourne Cricket Ground</a> for an extra $25 per adult &amp; $14 per child.</p> </div> </div> </div> </div> </div> <div data-demo-hint="Accordion block" class="accordion-block alignwide wp-block-acf-accordion" id="accordion-block-block_98aa9fd04187d8d8763fff5e0341e40d"> <div class="accordion"> <div class="accordion__item"> <div class="accordion__header"> <div class="accordion__title"> <div class="accordion__heading"> When can I go on the Mount Buller Tour?</div> </div> <button class="accordion__toggle" aria-expanded="false" aria-controls="accordion-content"> <span class="screen-reader-text">Toggle accordion</span> <div class="accordion-circle"> <span class="plus-icon"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 95"> <line id="Line 7" x1="8.2002" y1="4.37114e-08" x2="8.20019" y2="16" stroke="#06A9A1" stroke-width="2"/> <line id="Line 8" x1="16" y1="8.2002" x2="-8.74228e-08" y2="8.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> <span class="minus-icon"> <svg width="16" height="3" viewBox="0 0 16 3" fill="none" xmlns="http://www.w3.org/2000/svg"> <g id="Group 97"> <line id="Line 8" x1="16" y1="1.2002" x2="-8.74228e-08" y2="1.20019" stroke="#06A9A1" stroke-width="2"/> </g> </svg> </span> </div> </button> </div> <div class="accordion__content" id="accordion-content"> <div class="accordion__content-inner"> <p><a href="https://melbournecitytour.com.au/tours/mt-buller-snow-tour/" target="_blank" rel="noreferrer noopener">Mount Buller Tour</a> commences in June and runs through to September depending on the snow coverage. You can see the availability on the Mount Buller Tour&#8217;s information page.</p> </div> </div> </div> </div> </div></div> <div class="wp-block-group is-style-curve-padding-above has-global-padding is-layout-constrained wp-block-group-is-layout-constrained"></div> <div class="wp-block-group alignfull is-style-top-right-curve has-tertiary-background-color has-background is-layout-flow wp-block-group-is-layout-flow"> <div class="wp-block-group alignfull has-tertiary-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group alignwide is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-7 wp-block-group-is-layout-flex"> <h2 class="wp-block-heading has-text-align-center has-x-large-font-size" id="h-can-t-find-what-you-are-looking-for-contact-us">Can’t find what you are looking for?<br>Contact us.</h2> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button"><a class="wp-block-button__link wp-element-button" href="https://melbournecitytour.com.au/contact-us/">Contact us</a></div> </div> </div> </div> </div> </div> </main><!-- #main --> <footer id="footer" class="site-footer wp-block-group alignwide has-global-padding is-layout-constrained"> <div class="wp-block-group alignwide footer-inner"> <div class="main-footer"> <nav id="footer-navigation-1" class="footer-navigation about-menu"> <div style="font-weight: bold;" class="footer-menu-heading">About</div> <ul id="footer-menu" class="menu unstyled-list"><li id="menu-item-9139" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-9139"><a href="https://melbournecitytour.com.au/about-us/">About Us</a></li> <li id="menu-item-578" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-578"><a href="https://melbournecitytour.com.au/contact-us/">Contact Us</a></li> </ul> </nav> <nav id="footer-navigation-2" class="footer-navigation resources-menu"> <div style="font-weight: bold;" class="footer-menu-heading">Resources</div> <ul id="footer-menu" class="menu unstyled-list"><li id="menu-item-11528" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-11528"><a href="https://melbournecitytour.com.au/tips-articles/">Tips &#038; 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