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height:50px;" alt="Update Your Information" /></span></a></div> <div class="my-hpl-link-container"><a class='my-hpl-link' href="https://events.hpl.ca/myevents" title="Go to My Programs and Events">My Programs & Events <span class="my-hpl-icon"><img src='/sites/all/themes/hpl_primary/images/myhpl_events.png' alt="My Programs and Events Icon" /></span></a></div> </div> </div> </div> </div> <div class='banner-bar row'></div> <div class='main-content container'> <div class='right-content column width9 push3'> <div class="region region-content"> <div id="block-alert-tabs-alert-tab" class="block block-alert-tabs"> <div class="content"> <div class='alerts-holder'><a href='#'> <div class='notification-tab alerts'> Alerts <div class='count'>1</div> <span class='bang fa fa-exclamation-circle'></span> </div> </a></div> </div> </div> <div id="block-views-0f1fa0eeba7b10650b6c2d878c2701dd" class="block block-views"> <div class="content"> <div class="view view-alerts-and-notifications view-id-alerts_and_notifications view-display-id-block_1 view-dom-id-289d9fdf2845e48350a1c300c0bfab01"> <div class="view-content"> <div> <div id="node-432793" class="node node-alert node-teaser contextual-links-region clearfix"> <h1 >City-Wide Outage, Library Service Impacted</h1> <div class="content"> <div class="field field-name-field-all-full-text field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>HPL is recovering from the City of Hamilton's cybersecurity-related outage, which began Sunday February 25 and continues today, Friday November 22. <a aria-label="Link Learn more." href="https://www.hamilton.ca/cyberincident" id="menurl5" rel="noreferrer noopener" target="_blank" title="https://www.hamilton.ca/cyberincident">Learn more.</a></p> <ul> <li>Public computers are available at all branches. </li> <li>Printing is available at all branches. Photocopying is available at all branches except for the Concession, Dundas, and Terryberry branches. Scanning is not yet available.</li> <li>Public Wi-Fi is available at most branches except the Ancaster Branch. </li> <li>Automatic check-ins are operating. </li> <li>Makerspace services are available at select locations.</li> </ul> <p>Contact Library Staff: call 289-779-7588, chat at hpl.ca, and email <a aria-label="Link askus@hpl.ca" href="mailto:askus@hpl.ca" id="menurl7" rel="noreferrer noopener" target="_blank" title="mailto:askus@hpl.ca">askus@hpl.ca</a>. Branches are open. Check <a aria-label="Link hpl.ca/events" href="https://hpl.ca/events" id="menurl9" rel="noreferrer noopener" target="_blank" title="https://hpl.ca/events">hpl.ca/events</a> for program updates. Thank you for your patience.</p> <p><a aria-label="Link Frequently Asked Questions | HPL" href="https://www.hpl.ca/news/frequently-asked-questions?gad_source=1&gclid=CjwKCAjw59q2BhBOEiwAKc0ijUMRndAqdnYdxwi7FAHZY6yekX5aO4W1iu7WhuKGDZBWIO9gNPQbNxoCqMoQAvD_BwE" id="menurlb" rel="noreferrer noopener" target="_blank" title="https://www.hpl.ca/news/frequently-asked-questions?gad_source=1&gclid=cjwkcajw59q2bhboeiwakc0ijumrndaqdnydxwi7fahzy6yekx5ao4w1iu7whukgdzbwio9gnpqbnxocqmoqavd_bwe">Frequently Asked Questions | HPL</a></p> <p> </p> </div></div></div><div class="field field-name-field-publish-date field-type-datestamp field-label-inline clearfix"><div class="field-label">Publish Date: </div><div class="field-items"><div class="field-item even"><span class="date-display-single">Tuesday, November 12, 2024 - 8:00am</span></div></div></div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div id="block-alert-tabs-notice-tab" class="block block-alert-tabs"> <div class="content"> <div class='notices-holder'><a href='#'> <div class='notification-tab notices'> Notices <div class='count'>2</div> <span class='bang fa fa-exclamation-circle'></span> </div> </a></div> </div> </div> <div id="block-views-notices-block-2" class="block block-views"> <div class="content"> <div class="view view-notices view-id-notices view-display-id-block_2 view-dom-id-b18089de807c3729a96c46b4fba0311f"> <div class="view-content"> <div> <div id="node-436857" class="node node-notice contextual-links-region clearfix"> <h1 >Saltfleet Library Accessible Door Unavailable </h1> <div class="content"> <div class="field field-name-field-all-full-text field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>The accessible door at the Saltfleet branch is currently out of order and unavailable for patron use. Our facilities department will review and advise once it is restored to service.</p> </div></div></div><div class="field field-name-field-affected-branch field-type-node-reference field-label-inline clearfix"><div class="field-label">Affected Branch: </div><div class="field-items"><div class="field-item even"><a href="/saltfleet">Saltfleet Branch</a></div></div></div><div class="field field-name-field-nearest-branches field-type-node-reference field-label-inline clearfix"><div class="field-label">Nearest Branches: </div><div class="field-items"><div class="field-item even"><a href="/red-hill">Red Hill Branch</a></div><div class="field-item odd"><a href="/stoney-creek">Stoney Creek Branch</a></div></div></div><div class="field field-name-field-publish-date field-type-datestamp field-label-inline clearfix"><div class="field-label">Publish Date: </div><div class="field-items"><div class="field-item even"><span class="date-display-single">Saturday, November 23, 2024 - 1:45pm</span></div></div></div> </div> <div class="clearfix"></div> </div> </div> <div> <div id="node-436765" class="node node-notice contextual-links-region clearfix"> <h1 >Magazine and ILLO Delay</h1> <div class="content"> <div class="field field-name-field-all-full-text field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p> Magazine and ILLO deliveries are delayed due to the Canadian Union of Postal Workers (CUPW) strike. Thank you for your understanding.</p> </div></div></div><div class="field field-name-field-publish-date field-type-datestamp field-label-inline clearfix"><div class="field-label">Publish Date: </div><div class="field-items"><div class="field-item even"><span class="date-display-single">Wednesday, November 20, 2024 - 8:30am</span></div></div></div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> </div> <div id="block-block-126" class="block block-block"> <div class="content"> <div class="search-fields" id="search-field-www"><form action="/search" method="get"><div class="form-type-textfield form-item-search-block-form"><label class="element-hidden" for="search-keywords">Search</label> <input aria-label="search" class="form-text" id="search-keywords" maxlength="128" name="search_api_views_fulltext" placeholder="Search" size="15" title="Enter the terms you wish to search for." type="text" value=""></div><div class="form-wrapper" id="search-action"><input class="form-submit" id="submit-search" name="search" type="submit" value="Search"></div></form></div> </div> </div> <div id="block-system-main" class="block block-system content-wrapper" > <div class="content"> <div id="node-373391" class="node node-news contextual-links-region clearfix"> <div class='breadcrumb'> <a href="/">Home</a> > <a href="/node/15871">Using the Library</a> > Frequently Asked Questions </div> <h1 >Frequently Asked Questions</h1> <div class="content"> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p>Last Updated: November 22, 2024.</p> <p>The City of Hamilton experienced a cybersecurity incident on Feb. 26. <a href="https://www.hamilton.ca/cyberincident">Learn more.</a></p> <p>Good news, HPL Members: As of July 24, you can access the HPL Catalogue and HPL app! You can now log into your Library accounts, browse, borrow, and place new (or adjust) Holds on your devices.</p> <p>Access to Libby, OverDrive and most online resources (Kanopy, Hoopla, etc.) are available. Enter your HPL library card number and PIN. </p> <p>As of July 18, HPL Members <strong>HAVE access to partner libraries' (</strong><a aria-label="Link Burlington" href="https://www.bpl.on.ca/news/HPL-welcome" rel="noreferrer noopener" target="_blank" title="https://www.bpl.on.ca/news/hpl-welcome"><strong>Burlington</strong></a><strong>, London, Kingston, Mississauga and Ottawa) digital collections</strong> once again.</p> <p><strong>I have questions. Who can answer them?</strong><br />Email <a href="mailto:askus@hpl.ca">askus@hpl.ca</a>, call <a href="tel:289-779-7588">289-779-7588</a> or chat at hpl.ca.</p> <h2><strong>Jump to:</strong></h2> <ul> <li><a href="#">Borrowing</a></li> <li><a href="#services">Services</a></li> <li><a href="#printcopyscan">Print / Copy / Scan / Laminate</a></li> </ul> <hr /> <h2 id="borrowing"><strong>Borrowing</strong></h2> <p><strong>Can I place holds?</strong><br />Yes. Members can access the HPL Catalogue and HPL app. Log into your Library accounts, browse, borrow and place new (or adjust) Holds on your devices.</p> <p><strong>When can I pick up my holds?</strong><br />You will be notified when your Holds are available for pickup. </p> <p><strong>How long can I borrow physical library materials, eBooks and eAudiobooks?</strong><br />You have 21 days to enjoy your physical items.</p> <p><strong>Should I bring back my overdue materials now?</strong><br />Yes, please. We now have a process for checking in items. Please bring back your items so others can enjoy them, too.</p> <p><strong>Are there fines for overdue materials?</strong><br />HPL permanently eliminated fines on all materials as of March 1, 2022.</p> <p><strong>Does my library card work online?</strong><br />Some eResources are available without a library card. Visit HPL online and call <a href="tel:289-779-7588">289-779-7588</a>, email <a href="mailto:askus@hpl.ca" target="_blank" title="mailto:askus@hpl.ca">askus@hpl.ca</a>, or chat with Staff.</p> <p paraeid="{a3a78653-c941-49b3-a862-58e93af6c595}{101}" paraid="1047796928"><strong>When can I pick up my holds? </strong><br />You will be notified when your Holds are available for pickup.  </p> <hr align="center" size="1" /> <h2 id="services"><strong>Services</strong></h2> <p><strong>Are branches open?</strong><br />Yes, branches are open <a aria-label="Link hpl.ca/hours" href="https://www.hpl.ca/hours" id="menur603" rel="noreferrer noopener" target="_blank" title="https://www.hpl.ca/hours">hpl.ca/hours</a>. Extended Access has returned to the Carlisle, Freelton, Greensville, and Lynden branches. </p> <p><strong>Which branches are open on Sundays?</strong><br />Central Library is open Sunday from Noon-5pm and the Dundas, Red Hill, Terryberry, Turner Park, Valley Park and Waterdown Branches are open 1-5pm. Please check <a href="https://www.hpl.ca/hours" target="_blank">hpl.ca/hours</a> for up-to-date schedules.</p> <p><strong>Is Study Hall open?</strong><br />Yes. This service resumed on Tuesday, September 3, 2024. More details on <a href="http://www.hpl.ca/study-halls">www.hpl.ca/study-halls.</a></p> <p><strong>Can I visit the Bookmobile?</strong><br />Yes. And there are more sites throughout the region. Specific days and times for each location are listed at <a href="https://www.hpl.ca/bookmobile" target="_blank">hpl.ca/bookmobile</a>.</p> <p><strong>Can I use a computer?</strong><br />Public computers are now available at all branches. </p> <p><strong>Can I get help with my tech devices?</strong><br />Yes. We have<a href="https://events.hpl.ca/events?term=drop-in%20tech%20&start=2024-06-01&end=2024-12-31"> drop-in tech programs</a> or you can <a href="https://www.hpl.ca/forms/book-appointment">book an appointment</a> for a one-on-one session. Please bring in your device.</p> <p><strong>Can I use the Wi-Fi?</strong><br />Public Wi-Fi is available at most branches, but it is not yet available at the Ancaster branch. For more information, please call 289-779-7588, email askus@hpl.ca, or chat with Staff.</p> <p><strong>Is Local History and Archives open?</strong><br />Central Library's LHA 3rd Floor in-person reading room and Staff are available. In-room reference material, microfilm and other in-person services are available. Online image searching is not available.</p> <p><strong>Are Makerspaces open?</strong><br />Select Makerspace equipment is available. For a list of available equipment, visit <a href="https://www.hpl.ca/makerspaces">HPL.ca/makerspace</a>. Visit HPL online and call 289-779-7588, email <a href="mailto:askus@hpl.ca" target="_blank" title="mailto:askus@hpl.ca">askus@hpl.ca</a>, or chat with library Staff with any questions.</p> <p><strong>Are in-person programs offered?</strong><br />Yes. Visit <a href="https://events.hpl.ca/events" target="_blank">hpl.ca/events</a> for a full listing.</p> <p><strong>Are room rentals available?</strong><br />Not yet. This service is expected to return in January 2025. Please check <a href="https://www.hpl.ca/articles/program-room-space-rental-fees" target="_blank">hpl.ca</a> for updates.</p> <p><strong>Is food and drink permitted?</strong><br />Visitors can consume covered drinks and snacks while at a branch. However, to keep our spaces tidy, hot meals (burgers, fries, pizza, etc.) are not permitted.</p> <p><strong>Can I suggest a Book Club Kit title for HPL’s collection?</strong><br />We are not able to accept suggestions at this time. However, Book Clubs are still circulating.</p> <p><strong>Can I make a suggestion for purchase? </strong><br />HPL welcomes suggestions for purchase. Submit a suggestion <a href="https://www.hpl.ca/forms/suggest-purchase">here. </a></p> <p><strong>Is the Home Library Service running?</strong><br />Yes. Read more information about the <a href="https://www.hpl.ca/node/698" target="_blank" title="https://www.hpl.ca/node/698">Home Library Service</a>.</p> <p><strong>Can I use my HPL card at other library systems?</strong><br />Please check with our neighbouring library systems (Burlington, Kingston, London, Mississauga and Ottawa). Other systems may have different services and policies.</p> <p><strong>Can I make a request for an interlibrary loan?</strong><br />Yes. If you can’t find what you’re looking for in <a href="https://hpl.bibliocommons.com/" rel="noreferrer noopener" target="_blank">HPL’s catalogue</a>, please fill out the<a href="https://hpl.ca/forms/interlibrary-loan-request-form" rel="noreferrer noopener" target="_blank"> Interlibrary Loan Request form</a> to access items from library systems across Ontario and Canada.</p> <p><strong>What can I do with my card?</strong></p> <ul> <li>Use it at any Library branch in Hamilton.</li> <li>Borrow books, CDs, movies, magazines, video games and more.</li> <li>Access online resources such as newspapers, articles and special databases (consumer reports, auto repair, genealogy research).</li> <li>Download eBooks, eAudiobooks, music, movies and magazines.</li> <li>Use digital media labs and Makerspaces (limited services available during the cybersecurity outage).</li> <li>Access Hamilton's Civic Museums for free.</li> </ul> <p><strong>Can I register for a new library card?</strong><br />Yes. Anyone living, working or studying in Hamilton can register for a free Library card at any HPL branch. However, new cards made during the cybersecurity outage can't access Libby, OverDrive and Kanopy. Please bring proof of your current address and identification, such as:</p> <ul> <li>A valid driver's license (permanent or temporary)</li> <li>Ontario photo card</li> <li>Two pieces of current identification (one should include your current address)</li> </ul> <hr align="center" size="1" /> <h2 id="printcopyscan"><strong>Print / Copy / Scan / Laminate</strong></h2> <p><strong>Can I print remotely and pick up at a branch?</strong><br />No. The network outage prevents us from offering this service for now.</p> <p><strong>Can I print, photocopy or scan at a branch?</strong></p> <p>Printing is available at all branches. Photocopying is available at all branches except for the Terryberry, Concession, and Dundas branches. Scanning is not yet available.</p> </div></div></div> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> <div class='left-content column width3 push0'> <div class='sidebar-left'> <div id="block-block-41" class="block block-block"> <div class="content"> <div id="block-blockify-blockify-logo"><div class="content"><a href="/" id="logo" rel="home" title="Return to Hamilton Public Library home page"><img alt="Hamilton Public Library logo" src="https://www.hpl.ca/sites/all/themes/hpl_primary/images/logo_header.png" /></a></div></div><p> </p> </div> </div> <div id="block-superfish-1" class="block block-superfish primary-navigation-holder" > <img alt="Mobile Menu Button" src='/sites/all/themes/hpl_primary/images/hamburger-white.png' class='primary-navigation-toggle primary-navigation-hamburger' /> <div class='primary-navigation'> <img alt="Menu style background image" src='/sites/all/themes/hpl_teens/images/teens_primary_nav_top.png' class='primary-navigation-teens top' /> 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