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class="nav-logo w-inline-block w-clearfix"><img src="https://cdn.prod.website-files.com/60914c777b5c064bd504092a/6091549e693edd1bf31c7159_ec_logo_white_text.27b6e56ce65a.png" loading="lazy" alt="" class="image"/></a></div><div class="nav-ctawrapper"><ul role="list" class="list w-list-unstyled"><li class="list-item"><a href="https://manage.eventcube.io/account/login" class="btn-outline mr w-button">Log in</a></li><li class="list-item"><a id="nav-cta" href="/getting-started" class="btn-primary w-button">Get started</a></li></ul></div></header><div class="pb-4"><div class="job-wrapper w-container"><div class="job-left"><h1>Support Manager</h1><div class="large">We are seeking a motivated candidate in assisting the support team to deliver high quality products and services. </div><a href="mailto:recruitment@eventcube.io" class="btn-primary mt-2 inline w-button">Apply</a><a href="/work-with-us" class="arrowlink mt-3 w-inline-block"><img src="https://cdn.prod.website-files.com/60914c777b5c064bd504092a/60926210ffa91580dd212bae_arrow.svg" loading="lazy" width="16" alt="" class="arrowlink-arrow back"/><div class="arrowlink-text">Back to Jobs</div></a></div><div class="job-right"><div class="w-richtext"><p>Eventcube is a technology business specialising in the delivery of white label event platform solutions across the ticketing and membership sector.</p><p>Founded in 2014 as a fully independent, bootstrapped business, Eventcube has enabled hundreds of thousands of events across sport, entertainment, education and media and over 7 million people have attended events powered by Eventcube.</p><p>With a focus on refining the product through user-centric design processes, Eventcube have created a robust, scalable platform that delivers growth for clients through technology.</p><p>We are seeking a motivated candidate within our support team. As a small company, the support team directly interfaces with the Product and development teams meaning there is potential for significant career progression and the ability to work directly with a wide range of touchpoints of the business.</p><p>‍</p><h4>Key Areas of Responsibilities</h4><p><strong>Managing our day-to-day client support desk:</strong></p><ul role="list"><li>Understanding the Eventcube platform in detail to be able to assist with most queries (training will be provided)</li><li>Responding to clients in good time and making sure their requests are received, understood and triaged.</li><li>Replicating reported issues by clients logging these on the system as required.</li><li>Logging tickets within our project tracking system for client requests for the project manager to review and pass to development</li><li>Helping clients find the correct answer on system questions they have and writing knowledge base articles for frequently asked questions.</li></ul><p><strong>Knowledge Base:</strong></p><ul role="list"><li>Writing knowledge base articles on system features for clients to view and self-resolve issues</li><li>Making sure these articles are up to date, with screenshots etc if the system has been refactored, redesigned etc</li><li>Writing knowledge base articles for new system developments, so they are uploaded at the same time as deployments</li></ul><p><strong>End-customer support desk:</strong></p><ul role="list"><li>Making sure customers are responded to in good time and in a polite manner</li><li>Building relationships with store owners and communicating with them in order to find the correct answer for a customer. EG, not refunding a customer without permission from the event organiser.</li><li>Making sure macros are up to date to speed up response times</li><li>Reviewing analytics on Zendesk and providing reports to the team on the amount support tickets being logged</li><li>Providing updates on support and ways to better our support system, be that through live chat etc</li></ul><p>‍</p><h4>Desired skills & experience</h4><p>Training will be provided but the ideal candidate will have had experience with:</p><ul role="list"><li>1+ years within a support, sales or customer service role.</li><li>Previous experience using our platforms (Intercom, Zendesk, Monday) would be an advantage</li><li>Excellent communication and timekeeping.</li><li>Ability to self-manage time and priorities</li><li>Ability to quickly learn, understand products and solutions </li></ul><p>‍</p><h4>Why Eventcube?</h4><ul role="list"><li>Ability to work remotely, with optional use of East London based offices / hybrid mix of remote/in-office.</li><li>28 Days Holiday</li><li>Annual performance based bonus</li><li>Macbook Pro or equivalent hardware budget</li><li>Full training provided + annual training budget</li><li>Pension</li><li>Opportunity to travel to some selected events for on the ground support</li><li>Regular reviews with management and the option to really help shape a growing company</li></ul><p>‍</p><p>‍</p><p>‍</p><p>‍</p></div></div></div></div><div class="footer"><div class="footer-wrap"><img src="https://cdn.prod.website-files.com/60914c777b5c064bd504092a/60955c6968e069f9b81e1572_eventcubelogo.svg" loading="lazy" alt="" class="image-4"/><div class="columns-4 w-row"><div class="footer-col w-col w-col-3 w-col-tiny-6"><h6 class="grey">eventcube</h6><a href="/pricing" class="link-wrap w-inline-block"><div class="footerlink">Pricing</div></a><a href="/customers/event-ticketing-customers" class="link-wrap w-inline-block"><div class="footerlink">Customers</div></a><a href="/about-us" class="link-wrap w-inline-block"><div class="footerlink">About us</div></a><a href="/getting-started" class="link-wrap w-inline-block"><div class="footerlink">Getting started</div></a><a href="/contact" class="link-wrap w-inline-block"><div class="footerlink">Contact</div></a></div><div class="footer-col w-col w-col-3 w-col-tiny-6"><h6 class="grey">Products</h6><a href="/sell-tickets" class="link-wrap w-inline-block"><div class="footerlink">Tickets</div></a><a href="/virtual-events" class="link-wrap w-inline-block"><div class="footerlink">Virtual Events</div></a><a href="/memberships" class="link-wrap w-inline-block"><div class="footerlink">Memberships</div></a></div><div class="footer-col w-col w-col-3 w-col-tiny-6"><h6 class="grey">Solutions</h6><a href="/virtual-events/features" class="link-wrap w-inline-block"><div class="footerlink">Host your event online</div></a><a href="/event-ticketing" class="link-wrap w-inline-block"><div class="footerlink">Self service event ticketing</div></a><a href="/virtual-events/live-stream-scheduling" class="link-wrap w-inline-block"><div class="footerlink">Live stream scheduling</div></a><a href="/virtual-events/hybrid-events-platform" class="link-wrap w-inline-block"><div class="footerlink">Host your hybrid event</div></a><a href="/virtual-events/virtual-conferencing" class="link-wrap w-inline-block"><div class="footerlink">Host your conference online</div></a><a href="/enterprise-events" class="link-wrap w-inline-block"><div class="footerlink">Enterprise events</div></a></div><div class="footer-col w-col w-col-3 w-col-tiny-6"><h6 class="grey">Community</h6><a href="/help-support" class="link-wrap w-inline-block"><div class="footerlink">Help & Support</div></a><a href="/blog" class="link-wrap w-inline-block"><div class="footerlink">Blog</div></a><a href="/work-with-us" class="link-wrap w-inline-block"><div class="footerlink">Work with us</div></a><a href="/write-for-us" class="link-wrap w-inline-block"><div class="footerlink">Write for us</div></a><a href="/trust-security" class="link-wrap w-inline-block"><div class="footerlink">Trust & Security</div></a><a href="/for-developers" class="link-wrap w-inline-block"><div class="footerlink">For Developers</div></a></div></div></div><div class="footer-bottom"><div class="footerlink grey small">© Eventcube. 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