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href="/web/20100314103034/http://jobs.guardian.co.uk/employerjobs/look-ahead-housing-and-care-/" id="employer"> LOOK AHEAD HOUSING AND CARE </a> </span></li> <li> <span id="" class="label">Posted:</span><span id="" class="data"> 09 Mar 2010</span></li> <li> <span id="" class="label">Location:</span><span id="" class="data"> Kensington, London</span></li> <li> <span id="" class="label">Industry:</span><span id="" class="data"><ul> <li> <a href="/web/20100314103034/http://jobs.guardian.co.uk/jobs/charities/management/"> Charities - Management</a> </li> <li> <a href="/web/20100314103034/http://jobs.guardian.co.uk/jobs/general/general/"> General - General</a> </li> <li> <a href="/web/20100314103034/http://jobs.guardian.co.uk/jobs/housing/general/"> Housing - General</a> </li> <li> <a href="/web/20100314103034/http://jobs.guardian.co.uk/jobs/charities/housing-and-homelessness/"> Charities - Housing & homelessness</a> </li> <li> <a href="/web/20100314103034/http://jobs.guardian.co.uk/jobs/social-care/adults/"> Social care - Adults</a> </li> </ul> </span></li> <li> <span id="" class="label">Contract:</span><span id="" class="data"> Permanent</span></li> <li> <span id="" class="label">Hours:</span><span id="" class="data"> Full Time</span></li> <li> <span id="" class="label">Salary:</span><span id="" class="data"> £34,000</span></li> </ul> <a href="/web/20100314103034/http://jobs.guardian.co.uk/employer/look-ahead-housing-and-care-/" class="imgLink"> <img src="/web/20100314103034im_/http://jobs.guardian.co.uk/images/getasset.aspx?uiAssetID=706e1894-95cb-4702-a8fb-08c8f09b4b13" alt="Employer logo" class="ad"/> </a> <a href="/web/20100314103034/http://jobs.guardian.co.uk/job/975191/service-quality-manager?shortlist=true" rel="nofollow" id="shortlist"> Shortlist this job</a> <a href="/web/20100314103034/http://jobs.guardian.co.uk/emailjob/975191/service-quality-manager/" title="Service Quality Manager" id="email"> Email this job to a friend</a> <a href="/web/20100314103034/http://jobs.guardian.co.uk/jobcontact/975191/service-quality-manager/premiumview=true/" id="contact"> Job contact details</a> <a href="/web/20100314103034/http://jobs.guardian.co.uk/employerjobs/look-ahead-housing-and-care-/" id="binocular"> View all jobs from this employer</a> <div class="applyMethod"> <strong> Apply using the following method:</strong> <a href="/web/20100314103034/http://jobs.guardian.co.uk/apply/975191/service-quality-manager/true?PremiumView=true&partner=0" target="_blank" id="ApplyRedirect"> <img src="/web/20100314103034im_/http://jobs.guardian.co.uk/images/btnvisit.gif" alt="Apply"/> </a> </div> <div class="htmlDescription"> <p> As a Service Quality Manager with Look Ahead, you’ll join an organisation that already prides itself on meeting the highest standards in social housing - then raise those standards higher still. You’ll make sure we’re delivering consistent excellence across all our operational projects - driving continuous improvement in line with external standards and guidelines.</p> <p> Working closely with our Head of Strategy and Performance, Director of Operations and Senior Performance Officer, you’ll lead the development, promotion and monitoring of our internal quality assurance system. It will be up to you to integrate this system into our wider performance monitoring framework, and to make sure we’re taking a systematic approach. Throughout your work, you’ll support innovation and good practice, and help us foster a solutions-focused culture.</p> <p> Dynamic, innovative and sharing our passion for positive change, you’ll thrive under pressure and as part of a team. Your strong operational background will ideally be supported by experience and understanding of quality assurance.</p> <p> An excellent networker with a flair for managing and motivating others, you’ll have a good understanding of supported housing – giving you a real insight into the context of our work.</p> <p> Every week, Look Ahead support around 4,000 people across London and the South-East. People who, without our support, might be living on the streets, or struggling to cope with daily life. We offer them home, support and stability and help them move towards a more independent future.</p> <p> Applications from all minority groups are positively welcomed.</p> <p> To find out more about this role and other opportunities, please visit www.lookahead.org.uk</p> <p> Closing date: 05 April 2010.</p> </div> <div class="applyMethod"> <strong> Apply using the following method:</strong> <a href="/web/20100314103034/http://jobs.guardian.co.uk/apply/975191/service-quality-manager/true?PremiumView=true&partner=0" target="_blank" id="ApplyRedirect"> <img src="/web/20100314103034im_/http://jobs.guardian.co.uk/images/btnvisit.gif" alt="Apply"/> </a> </div> <div id="logos"> </div> <div id="warnings"> <p> You should never need to provide bank account details or any other financial information, or make any form of payment, when applying for a job. 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