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href="#es">¿Qué es?</a><span></span></div><div class="bar"><a href="#sirve">¿Para qué sirve?</a><span></span></div><div class="bar"><a href="#conseguirlo">¿Cómo conseguirlo?</a><span></span></div><div class="bar"><a href="#acceder-tu-perfil">Acceder a tu perfil</a><span></span></div><div class="bar"><a href="#ventajas">Ventajas</a><span></span></div><div class="bar"><a href="#atencion-ciudadano">Atención al Ciudadano</a><span></span></div><div class="bar"><a href="#preguntas-frecuentes">Preguntas Frecuentes</a><span></span></div></div></div> </div> </div> <div class="panel-pane pane-block pane-custom-drpl-custom-drpl-related-content" > <div class="pane-title"> Contenido relacionado </div> <div class="pane-content"> <div class="related_content"><div class="view view-related-content-by-terms view-id-related_content_by_terms view-display-id-related_content_by_terms view-dom-id-3da32269fa7744056c3f222fabac9b3d"> <div class="view-content"> <div class="views-row views-row-1 views-row-odd views-row-first"> <div class="views-field views-field-title"> <span class="field-content"><a href="/servicios/atencion-ciudadano/oficina-movil">Oficina móvil</a></span> </div> </div> <div class="views-row views-row-2 views-row-even"> <div class="views-field views-field-title"> <span class="field-content"><a href="/servicios/informacion-atencion-ciudadano/campana-compra-ambulancias-blindadas-0">Campaña para la compra de ambulancias blindadas</a></span> </div> </div> <div class="views-row views-row-3 views-row-odd"> <div class="views-field views-field-title"> <span class="field-content"><a href="/servicios/juventud/desying-diseno-divulgacion-servicios-informacion-juvenil">DesYing - Diseño y divulgación de los servicios de información juvenil</a></span> </div> </div> <div class="views-row views-row-4 views-row-even"> <div class="views-field views-field-title"> <span class="field-content"><a href="/gobierno/actualidad/next-generation-eu-mecanismo-recuperacion-resiliencia">Next Generation EU - Mecanismo Recuperación y Resiliencia</a></span> </div> </div> <div class="views-row views-row-5 views-row-odd views-row-last"> <div class="views-field views-field-title"> <span class="field-content"><a href="/servicios/informacion-atencion-ciudadano/oficinas-360-atencion-ciudadano">Oficinas 360 de atención al ciudadano</a></span> </div> </div> </div> </div></div> </div> </div> </div> </div> <div class="panel-panel col-md-9 col-xs-12 lastUnit col-content col-right">  <div class="inside"> <div class="panel-panel panel-col-hundred"> <div class="right_top_panel"><div class="panel-pane pane-block pane-addtoany-addtoany-button" > <h2 class="pane-title"> AddToAny </h2> <div class="pane-content"> <span class="a2a_kit a2a_kit_size_32 a2a_target addtoany_list" id="da2a_1"> <a class="a2a_button_facebook"></a> <a class="a2a_button_twitter"></a> <a class="a2a_button_email"></a> <a class="a2a_dd addtoany_share_save" href="https://www.addtoany.com/share#url=https%3A%2F%2Fwww.comunidad.madrid%2Fidentifica&title=IDentifica"></a> </span> <script type="text/javascript"> <![CDATA[//><!]]> </script> </div> </div> <div class="panel-pane pane-block pane-open-readspeaker-open-readspeaker-ui" > <div class="pane-content"> <div id="readspeaker_button1" class="rs_skip rsbtn rs_preserve"><a rel="nofollow" class="rsbtn_play" title="Listen to this page using ReadSpeaker" accesskey="L" href="//app-eu.readspeaker.com/cgi-bin/rsent?customerid=9528&lang=es_es&readid=body&url=https%3A%2F%2Fwww.comunidad.madrid%2Fidentifica"><span class="rsbtn_left rsimg rspart"><span class="rsbtn_text"><span>Escuchar</span></span></span><span class="rsbtn_right rsimg rsplay rspart"></span></a></div> </div> </div> </div> <div class="right_content_panel"><div class="panel-pane pane-entity-field pane-node-field-short-description" > <div class="pane-content"> <p>IDentifica – Tu medio de identificación y firma digital de la Comunidad de Madrid</p> </div> </div> <div class="panel-pane pane-entity-field pane-node-field-paragraphs" > <div class="pane-content"> <div class="paragraphs-items paragraphs-items-field-paragraphs paragraphs-items-field-paragraphs-full paragraphs-items-full">  <div class="field field-name-field-paragraphs field-type-paragraphs field-label-hidden"> <div class="field-items"> <div id="es" style="background-color:#fff;" class="ds-1col entity entity-paragraphs-item paragraphs-item-column 12-columns anchor_link col-md-12 view-mode-full clearfix"> <div class="field field-name-field-paragraph-title field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"><h2>¿Qué es IDentifica?</h2></div></div></div><div id="column" class="group-paragraph field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="field field-name-field-subparagraphs field-type-paragraphs field-label-hidden"> <div class="field-items"> <div class="field-item even" property=""><div id="paragraph-item-id-376223" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns 50-x-50 view-mode-full clearfix"> <div id="two-columns" class="group-paragraph field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div id="paragraph-item-id-376220" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns-double-text col-md-6 view-mode-full clearfix"> <div id="two-columns-double-text" class="group-paragraph field-group-div"><div id="two-columns-double-text-information" class="group-paragraph-information field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="first"><div id="paragraph-item-id-425928" class="ds-1col entity entity-paragraphs-item paragraphs-item-text-link view-mode-full clearfix"> <div id="text-link-parrafo" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p> </p> </div></div></div></div></div> </div><div class="last"><div id="paragraph-item-id-376219" class="ds-1col entity entity-paragraphs-item paragraphs-item-image-link-banner view-mode-image_link clearfix"> <div id="image-link-banner-imagen-link-parrafo" class="group-paragraph field-group-div"><div class="field field-name-field-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even" rel="" resource="https://www.comunidad.madrid/sites/default/files/styles/imagen_enlace_opcional/public/gobierno_abierto/identifica_version_medios_comunicacion_511x145.png?itok=Cy0_veig"><img typeof="foaf:Image" class="img-responsive" src="https://www.comunidad.madrid/sites/default/files/styles/imagen_enlace_opcional/public/gobierno_abierto/identifica_version_medios_comunicacion_511x145.png?itok=Cy0_veig" alt="Logo de Identifica" /></div></div></div></div></div> </div></div> </div></div></div> <div id="paragraph-item-id-376222" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns-double-text col-md-6 view-mode-full clearfix"> <div id="two-columns-double-text--2" class="group-paragraph field-group-div"><div id="two-columns-double-text-information--2" class="group-paragraph-information field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="first last"><div id="paragraph-item-id-376221" class="ds-1col entity entity-paragraphs-item paragraphs-item-text-link view-mode-full clearfix"> <div id="text-link-parrafo--2" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>IDentifica es el nuevo <strong>sistema de identificación y firma digital</strong> de la Comunidad de Madrid, para personas mayores de 14 años.</p> <p>Con IDentifica podrás <strong>realizar y firmar tus gestiones online</strong> de la Comunidad de Madrid de forma ágil y sencilla. Para ello, solo necesitarás tu número de DNI o NIE, una contraseña y un código numérico que se enviará a tu teléfono móvil.</p> <p>Se puede utilizar tanto en ordenadores, como en móviles y tabletas, en cualquier sistema operativo y sin necesidad de instalar nada.</p> </div></div></div></div></div> </div></div> </div></div></div> </div> </div></div> </div> </div> </div> </div> </div></div> <div id="sirve" style="background-color:#fff;" class="ds-1col entity entity-paragraphs-item paragraphs-item-column 12-columns anchor_link col-md-12 view-mode-full clearfix"> <div class="field field-name-field-paragraph-title field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"><h2>¿Para qué sirve?</h2></div></div></div><div id="column--2" class="group-paragraph field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="field field-name-field-subparagraphs field-type-paragraphs field-label-hidden"> <div class="field-items"> <div class="field-item even" property=""><div id="paragraph-item-id-376227" class="ds-1col entity entity-paragraphs-item paragraphs-item-paragraph-text view-mode-full clearfix"> <div id="paragraph-text-parrafo" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>IDentifica te permite acceder a servicios y realizar trámites de la Comunidad de Madrid:</p> <ul> <li><strong>Acceder a tu <a href="https://gestiona7.madrid.org/carpetaciudadana">carpeta ciudadana</a></strong></li> <li><strong>Presentar solicitudes y <a href="https://sede.comunidad.madrid/registro-electronico-general-comunidad-madrid">realizar trámites</a></strong></li> <li><a href="https://sede.comunidad.madrid/guia-tramitacion-electronica#expedientes"><strong>Consultar el estado de tus gestiones</strong></a> </li> <li><strong><a href="https://sede.comunidad.madrid/guia-tramitacion-electronica#aportar">Aportar documentación</a> y enviar comunicaciones</strong></li> <li><strong>Acceder a <a href="https://sede.comunidad.madrid/">servicios online</a> las 24h.</strong></li> </ul> </div></div></div></div></div> </div> <div class="field-item odd" property=""><div id="paragraph-item-id-376235" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns 50-x-50 view-mode-full clearfix"> <div id="two-columns--2" class="group-paragraph field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div id="paragraph-item-id-376232" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns-double-text col-md-6 view-mode-full clearfix"> <div id="two-columns-double-text--3" class="group-paragraph field-group-div"><div id="two-columns-double-text-information--3" class="group-paragraph-information field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="first"><div id="paragraph-item-id-376231" class="ds-1col entity entity-paragraphs-item paragraphs-item-image-link-banner view-mode-image_link clearfix"> <div id="image-link-banner-imagen-link-parrafo--2" class="group-paragraph field-group-div"><a href="/videos/accede-tu-carpeta-ciudadana-identifica" class="group-link field-group-link" title="Cómo acceder a tu carpeta ciudadana"><div class="field field-name-field-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even" rel="" resource="https://www.comunidad.madrid/sites/default/files/styles/imagen_enlace_opcional/public/identifica-cover-video-carpeta-ciudadana.png?itok=M7CjUACz"><img typeof="foaf:Image" class="img-responsive" src="https://www.comunidad.madrid/sites/default/files/styles/imagen_enlace_opcional/public/identifica-cover-video-carpeta-ciudadana.png?itok=M7CjUACz" alt="Miniatura del vídeo Accede a tu Carpeta Ciudadana con IDentifica" /></div></div></div></a></div></div> </div><div class="last"><div id="paragraph-item-id-376241" class="ds-1col entity entity-paragraphs-item paragraphs-item-text-link view-mode-full clearfix"> <div id="text-link-parrafo--3" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p class="rtecenter"><a href="/videos/accede-tu-carpeta-ciudadana-identifica">Cómo acceder a tu carpeta ciudadana</a></p> </div></div></div></div></div> </div></div> </div></div></div> <div id="paragraph-item-id-376234" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns-double-text col-md-6 view-mode-full clearfix"> <div id="two-columns-double-text--4" class="group-paragraph field-group-div"><div id="two-columns-double-text-information--4" class="group-paragraph-information field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="first"><div id="paragraph-item-id-376233" class="ds-1col entity entity-paragraphs-item paragraphs-item-image-link-banner view-mode-image_link clearfix"> <div id="image-link-banner-imagen-link-parrafo--3" class="group-paragraph field-group-div"><a href="/videos/presentacion-formulario-registro-firmado-identifica" class="group-link field-group-link" title="Cómo completar un formulario"><div class="field field-name-field-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even" rel="" resource="https://www.comunidad.madrid/sites/default/files/styles/imagen_enlace_opcional/public/identifica-cover-video-formulario.png?itok=k51lXRl2"><img typeof="foaf:Image" class="img-responsive" src="https://www.comunidad.madrid/sites/default/files/styles/imagen_enlace_opcional/public/identifica-cover-video-formulario.png?itok=k51lXRl2" alt="Fotograma del vídeo donde se explica cómo completar el formulario de IDentifica" /></div></div></div></a></div></div> </div><div class="last"><div id="paragraph-item-id-376242" class="ds-1col entity entity-paragraphs-item paragraphs-item-text-link view-mode-full clearfix"> <div id="text-link-parrafo--4" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p class="rtecenter"><a href="/videos/presentacion-formulario-registro-firmado-identifica">Cómo completar un formulario</a></p> </div></div></div></div></div> </div></div> </div></div></div> </div> </div></div> </div> </div> </div> </div> </div></div> <div id="conseguirlo" style="background-color:#fff;" class="ds-1col entity entity-paragraphs-item paragraphs-item-column 12-columns anchor_link col-md-12 view-mode-full clearfix"> <div class="field field-name-field-paragraph-title field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"><h2>¿Cómo conseguir tu identificador digital?</h2></div></div></div><div id="column--3" class="group-paragraph field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="field field-name-field-subparagraphs field-type-paragraphs field-label-hidden"> <div class="field-items"> <div class="field-item even" property=""><div id="paragraph-item-id-376251" class="ds-1col entity entity-paragraphs-item paragraphs-item-paragraph-text view-mode-full clearfix"> <div id="paragraph-text-parrafo--2" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Para conseguir tu identificador digital, accede a <a href="https://registroidentifica.comunidad.madrid/">https://registroidentifica.comunidad.madrid/</a> y regístrate.</p> </div></div></div></div></div> </div> <div class="field-item odd" property=""><div id="paragraph-item-id-377016" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns 25-x-75 view-mode-full clearfix"> <div id="two-columns--3" class="group-paragraph field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div id="paragraph-item-id-377013" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns-double-text col-md-3 view-mode-full clearfix"> <div id="two-columns-double-text--5" class="group-paragraph field-group-div"><div id="two-columns-double-text-information--5" class="group-paragraph-information field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="first last"><div id="paragraph-item-id-377012" class="ds-1col entity entity-paragraphs-item paragraphs-item-image-link-banner view-mode-image_link clearfix"> <div id="image-link-banner-imagen-link-parrafo--4" class="group-paragraph field-group-div"><div class="field field-name-field-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even" rel="" resource="https://www.comunidad.madrid/sites/default/files/styles/imagen_enlace_opcional/public/identifica-alta-qr.png?itok=p7zsQvG0"><img typeof="foaf:Image" class="img-responsive" src="https://www.comunidad.madrid/sites/default/files/styles/imagen_enlace_opcional/public/identifica-alta-qr.png?itok=p7zsQvG0" alt="Código QR para darse de alta en IDentifica" /></div></div></div></div></div> </div></div> </div></div></div> <div id="paragraph-item-id-377015" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns-double-text col-md-9 view-mode-full clearfix"> <div id="two-columns-double-text--6" class="group-paragraph field-group-div"><div id="two-columns-double-text-information--6" class="group-paragraph-information field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="first last"><div id="paragraph-item-id-377014" class="ds-1col entity entity-paragraphs-item paragraphs-item-text-link view-mode-full clearfix"> <div id="text-link-parrafo--5" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p> </p> <p> </p> </div></div></div><div class="field field-name-field-link field-type-link-field field-label-hidden"><div class="field-items"><div class="field-item even"><a href="https://registroidentifica.comunidad.madrid">Darme de alta</a></div></div></div></div></div> </div></div> </div></div></div> </div> </div></div> </div> <div class="field-item even" property=""><div id="paragraph-item-id-376253" class="ds-1col entity entity-paragraphs-item paragraphs-item-paragraph-text view-mode-full clearfix"> <div id="paragraph-text-parrafo--3" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Puedes darte de alta mediante:</p> <p> </p> <p><strong>A) Procedimiento de video identificación</strong><br /> Necesitarás un documento de identidad en vigor, encontrarte en un lugar bien iluminado, usar un dispositivo con cámara y buena conexión de datos.</p> </div></div></div></div></div> </div> <div class="field-item odd" property=""><div id="paragraph-item-id-376259" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns 50-x-50 view-mode-full clearfix"> <div id="two-columns--4" class="group-paragraph field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div id="paragraph-item-id-376255" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns-double-text col-md-6 view-mode-full clearfix"> <div id="two-columns-double-text--7" class="group-paragraph field-group-div"><div id="two-columns-double-text-information--7" class="group-paragraph-information field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="first last"><div id="paragraph-item-id-376254" class="ds-1col entity entity-paragraphs-item paragraphs-item-text-link view-mode-full clearfix"> <div id="text-link-parrafo--6" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Pasos a seguir</strong></p> <ol> <li>Completa tus datos:</p> <ul> <li>Documento de identidad: DNI/NIE</li> <li>Tu número de móvil. Te enviaremos un SMS con un código de verificación.</li> <li>Un correo electrónico.</li> </ul> </li> <li>Escanea tu documento (DNI/NIE) a través del proceso de video identificación.</li> <li>Sácate un foto para validar tu identidad.</li> <li>Por seguridad, validaremos la documentación aportada, y en caso satisfactorio te enviaremos por SMS un código de activación para que puedas completar el registro.</li> <li>Por último, crea una contraseña. La utilizarás para acceder a los trámites.</li> </ol> </div></div></div></div></div> </div></div> </div></div></div> <div id="paragraph-item-id-376258" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns-double-text col-md-6 view-mode-full clearfix"> <div id="two-columns-double-text--8" class="group-paragraph field-group-div"><div id="two-columns-double-text-information--8" class="group-paragraph-information field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="first"><div id="paragraph-item-id-376256" class="ds-1col entity entity-paragraphs-item paragraphs-item-image-link-banner view-mode-image_link clearfix"> <div id="image-link-banner-imagen-link-parrafo--5" class="group-paragraph field-group-div"><a href="/videos/que-es-identifica" class="group-link field-group-link" title="Vídeo del proceso de alta en IDentifica"><div class="field field-name-field-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even" rel="" resource="https://www.comunidad.madrid/sites/default/files/styles/imagen_enlace_opcional/public/identifica-cover-video-que-es.png?itok=_eATw-jn"><img typeof="foaf:Image" class="img-responsive" src="https://www.comunidad.madrid/sites/default/files/styles/imagen_enlace_opcional/public/identifica-cover-video-que-es.png?itok=_eATw-jn" alt="Miniatura del vídeo de IDentifica donde se explica en qué consiste este servicio de la Comunidad de Madrid" /></div></div></div></a></div></div> </div><div class="last"><div id="paragraph-item-id-376257" class="ds-1col entity entity-paragraphs-item paragraphs-item-text-link view-mode-full clearfix"> <div id="text-link-parrafo--7" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p class="rtecenter"><a href="/videos/que-es-identifica">Ver video Proceso de alta</a></p> </div></div></div></div></div> </div></div> </div></div></div> </div> </div></div> </div> <div class="field-item even" property=""><div id="paragraph-item-id-376263" class="ds-1col entity entity-paragraphs-item paragraphs-item-paragraph-text view-mode-full clearfix"> <div id="paragraph-text-parrafo--4" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>B) Certificado digital admitido por la Comunidad de Madrid</strong><br /> En este caso, el sistema te solicitará la información adicional durante el proceso.</p> </div></div></div></div></div> </div> </div> </div> </div> </div></div> <div id="acceder-tu-perfil" style="background-color:#fff;" class="ds-1col entity entity-paragraphs-item paragraphs-item-column 12-columns anchor_link col-md-12 view-mode-full clearfix"> <div class="field field-name-field-paragraph-title field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"><h2>Acceder a tu perfil</h2></div></div></div><div id="column--4" class="group-paragraph field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="field field-name-field-subparagraphs field-type-paragraphs field-label-hidden"> <div class="field-items"> <div class="field-item even" property=""><div id="paragraph-item-id-376264" class="ds-1col entity entity-paragraphs-item paragraphs-item-paragraph-text view-mode-full clearfix"> <div id="paragraph-text-parrafo--5" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Una vez te hayas registrado, puedes acceder a tu perfil en <a href="https://identifica.comunidad.madrid">https://identifica.comunidad.madrid/</a>.</p> </div></div></div></div></div> </div> <div class="field-item odd" property=""><div id="paragraph-item-id-377027" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns 25-x-75 view-mode-full clearfix"> <div id="two-columns--5" class="group-paragraph field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div id="paragraph-item-id-377024" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns-double-text col-md-3 view-mode-full clearfix"> <div id="two-columns-double-text--9" class="group-paragraph field-group-div"><div id="two-columns-double-text-information--9" class="group-paragraph-information field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="first last"><div id="paragraph-item-id-377023" class="ds-1col entity entity-paragraphs-item paragraphs-item-image-link-banner view-mode-image_link clearfix"> <div id="image-link-banner-imagen-link-parrafo--6" class="group-paragraph field-group-div"><div class="field field-name-field-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even" rel="" resource="https://www.comunidad.madrid/sites/default/files/styles/imagen_enlace_opcional/public/identifica-login-qr.png?itok=vDK1B3cA"><img typeof="foaf:Image" class="img-responsive" src="https://www.comunidad.madrid/sites/default/files/styles/imagen_enlace_opcional/public/identifica-login-qr.png?itok=vDK1B3cA" alt="Código QR para acceder a IDentifica" /></div></div></div></div></div> </div></div> </div></div></div> <div id="paragraph-item-id-377026" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns-double-text col-md-9 view-mode-full clearfix"> <div id="two-columns-double-text--10" class="group-paragraph field-group-div"><div id="two-columns-double-text-information--10" class="group-paragraph-information field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="first last"><div id="paragraph-item-id-377025" class="ds-1col entity entity-paragraphs-item paragraphs-item-text-link view-mode-full clearfix"> <div id="text-link-parrafo--8" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p> </p> <p> </p> </div></div></div><div class="field field-name-field-link field-type-link-field field-label-hidden"><div class="field-items"><div class="field-item even"><a href="https://identifica.comunidad.madrid/">Acceder a mi perfil</a></div></div></div></div></div> </div></div> </div></div></div> </div> </div></div> </div> <div class="field-item even" property=""><div id="paragraph-item-id-376271" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns 50-x-50 view-mode-full clearfix"> <div id="two-columns--6" class="group-paragraph field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div id="paragraph-item-id-376267" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns-double-text col-md-6 view-mode-full clearfix"> <div id="two-columns-double-text--11" class="group-paragraph field-group-div"><div id="two-columns-double-text-information--11" class="group-paragraph-information field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="first last"><div id="paragraph-item-id-376266" class="ds-1col entity entity-paragraphs-item paragraphs-item-text-link view-mode-full clearfix"> <div id="text-link-parrafo--9" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>En tu perfil podrás:</p> <ul> <li>Modificar tu correo electrónico</li> <li>Modificar tu contraseña</li> <li>Modificar tu número de teléfono.</li> <li>Descargar tu justificante de alta.</li> <li>Dar de baja tu cuenta.</li> </ul> </div></div></div></div></div> </div></div> </div></div></div> <div id="paragraph-item-id-376270" class="ds-1col entity entity-paragraphs-item paragraphs-item-two-columns-double-text col-md-6 view-mode-full clearfix"> <div id="two-columns-double-text--12" class="group-paragraph field-group-div"><div id="two-columns-double-text-information--12" class="group-paragraph-information field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="first"><div id="paragraph-item-id-376268" class="ds-1col entity entity-paragraphs-item paragraphs-item-image-link-banner view-mode-image_link clearfix"> <div id="image-link-banner-imagen-link-parrafo--7" class="group-paragraph field-group-div"><a href="/videos/perfil-ciudadano-identifica" class="group-link field-group-link" title="Perfil del ciudadano con IDentifica"><div class="field field-name-field-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even" rel="" resource="https://www.comunidad.madrid/sites/default/files/styles/imagen_enlace_opcional/public/identifica-cover-video-modificar-datos.png?itok=cfRvx1ii"><img typeof="foaf:Image" class="img-responsive" src="https://www.comunidad.madrid/sites/default/files/styles/imagen_enlace_opcional/public/identifica-cover-video-modificar-datos.png?itok=cfRvx1ii" alt="Fotograma del vídeo donde se explica cómo modificar los datos de tu perfil en IDentifica" /></div></div></div></a></div></div> </div><div class="last"><div id="paragraph-item-id-376269" class="ds-1col entity entity-paragraphs-item paragraphs-item-text-link view-mode-full clearfix"> <div id="text-link-parrafo--10" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p class="rtecenter"><a href="/videos/perfil-ciudadano-identifica">Cómo modificar tus datos en tu perfil</a></p> </div></div></div></div></div> </div></div> </div></div></div> </div> </div></div> </div> </div> </div> </div> </div></div> <div id="ventajas" style="background-color:#fff;" class="ds-1col entity entity-paragraphs-item paragraphs-item-column 12-columns anchor_link col-md-12 view-mode-full clearfix"> <div class="field field-name-field-paragraph-title field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"><h2>Ventajas de IDentifica</h2></div></div></div><div id="column--5" class="group-paragraph field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="field field-name-field-subparagraphs field-type-paragraphs field-label-hidden"> <div class="field-items"> <div class="field-item even" property=""><div id="paragraph-item-id-376275" class="ds-1col entity entity-paragraphs-item paragraphs-item-paragraph-text view-mode-full clearfix"> <div id="paragraph-text-parrafo--6" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><ul> <li><strong>Rápido y sencillo</strong>: En poco pasos podrás empezar a gestionar tus trámites con la Comunidad de Madrid.</li> <li><strong>100% online</strong>: Tanto para registrarte como para gestionar tus trámites solo necesitarás conexión a internet, sin necesidad de presentarte en ninguna oficina ni instalar nada en tu dispositivo.</li> <li><strong>Fiable y seguro</strong>: La creación de tu perfil se realiza a través de un proceso de vídeo identificación basado en inteligencia artificial y validado por una persona, para garantizar el nivel avanzado de autenticación.</li> </ul> <p class="rtecenter"><img alt="La imagen contiene tres iconos, el primero un reloj con el texto Rapidez y sencillez, el segundo una mano manejando un teléfono móvil con texto 100% online y un icono que representa un escudo en referencia a la seguridad con texto Alta seguridad" title="Las ventajas de IDentifica son rapidez y sencillez, 100% online y alta seguridad" class="media-element file-default img-responsive" data-delta="1" typeof="foaf:Image" src="/sites/default/files/identifica-ventajas-listado.png" width="461" height="177" /></p> </div></div></div></div></div> </div> </div> </div> </div> </div></div> <div id="atencion-ciudadano" style="background-color:#fff;" class="ds-1col entity entity-paragraphs-item paragraphs-item-column 12-columns anchor_link col-md-12 view-mode-full clearfix"> <div class="field field-name-field-paragraph-title field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"><h2>Atención al Ciudadano</h2></div></div></div><div id="column--6" class="group-paragraph field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="field field-name-field-subparagraphs field-type-paragraphs field-label-hidden"> <div class="field-items"> <div class="field-item even" property=""><div id="paragraph-item-id-376290" class="ds-1col entity entity-paragraphs-item paragraphs-item-paragraph-text view-mode-full clearfix"> <div id="paragraph-text-parrafo--7" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Revisa en primer lugar nuestro apartado de Preguntas Frecuentes. </p> <p>Si no encuentras la respuesta a tu pregunta, puedes contactar con el servicio de <a href="/012">atención al ciudadano 012</a>.</p> </div></div></div></div></div> </div> </div> </div> </div> </div></div> <div id="preguntas-frecuentes" style="background-color:#fff;" class="ds-1col entity entity-paragraphs-item paragraphs-item-column 12-columns anchor_link col-md-12 view-mode-full clearfix"> <div class="field field-name-field-paragraph-title field-type-text field-label-hidden"><div class="field-items"><div class="field-item even"><h2>Preguntas Frecuentes</h2></div></div></div><div id="column--7" class="group-paragraph field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="field field-name-field-subparagraphs field-type-paragraphs field-label-hidden"> <div class="field-items"> <div class="field-item even" property=""><div id="paragraph-item-id-376292" class="ds-1col entity entity-paragraphs-item paragraphs-item-paragraph-text view-mode-full clearfix"> <div id="paragraph-text-parrafo--8" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Consulta las preguntas frecuentes sobre IDentifica.</p> </div></div></div></div></div> </div> <div class="field-item odd" property=""><div id="paragraph-item-id-376303" class="ds-1col entity entity-paragraphs-item paragraphs-item-drop-down-list view-mode-switch clearfix"> <div id="drop-down-list-switch" class="group-paragraph field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-switch paragraphs-items-switch"> <div class="field field-name-field-subparagraphs field-type-paragraphs field-label-hidden"> <div class="field-items"> <div class="field-item even"> <div id="paragraph-item-id-376293" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel"> <legend class="panel-heading"> <a href="#bootstrap-panel-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">1. ¿Qué es IDentifica?</a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Es el nuevo sistema de identificación y firma electrónica de la Comunidad de Madrid. Se basa en el uso de tu número de DNI o NIE, de una contraseña que se establece en el proceso de activación, y de un código numérico enviado al teléfono móvil o al correo electrónico.</p> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item odd"> <div id="paragraph-item-id-376294" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--2"> <legend class="panel-heading"> <a href="#bootstrap-panel-2-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">2. ¿Para qué sirve?</a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-2-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Para facilitar a los ciudadanos de la Comunidad de Madrid una identidad digital que les permita interactuar con su administración regional de forma telemática.</p> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item even"> <div id="paragraph-item-id-376295" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--3"> <legend class="panel-heading"> <a href="#bootstrap-panel-3-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">3. ¿Quién puede solicitarlo?</a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-3-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Cualquier ciudadano de la Unión Europea que necesita relacionarse digitalmente con la Comunidad de Madrid y que posea:</p> <ul> <li>DNI, NIE, Pasaporte o cualquier otro documento de identidad admitido en la Unión Europea. Estos documentos deben ser originales y estar en vigor (no se admiten copias).</li> <li>Correo electrónico.</li> <li>Teléfono móvil.</li> <li>Que tenga 14 años o más.</li> </ul> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item odd"> <div id="paragraph-item-id-376296" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--4"> <legend class="panel-heading"> <a href="#bootstrap-panel-4-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">4. ¿Cómo puedo conseguir mi identificador digital?</a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-4-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Dándote de alta en la página web <a href="https://registroidentifica.comunidad.madrid/">https://registroidentifica.comunidad.madrid</a> y aceptando las condiciones de uso.<br /> Una vez finalizado el proceso de alta, se creará un perfil con tus datos al que podrás acceder siempre que lo necesites.<br /> Puedes darte de alta mediante:</p> <ol> <li><strong>Certificado digital</strong> admitido por la Comunidad de Madrid.<br /> El sistema solicitará la información adicional durante el proceso.</li> <li><strong>Procedimiento de video identificación</strong>.<br /> En este caso necesitarás un documento de identidad en vigor, ser mayor de 14 años, encontrarte en un lugar bien iluminado, usar un dispositivo con cámara y buena conexión de datos.<br /> Se valida la documentación aportada y, en caso satisfactorio, se envía un código por SMS para poder completar el registro. En caso contrario, te avisaremos y será necesario repetir todo el proceso de nuevo.<br /> Este proceso de <strong>video identificación está disponible las 24 horas</strong>. </li> </ol> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item even"> <div id="paragraph-item-id-376297" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--5"> <legend class="panel-heading"> <a href="#bootstrap-panel-5-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">5. ¿Qué datos personales guarda la Comunidad de Madrid?</a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-5-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Nombre, apellidos, fecha de nacimiento, número de DNI o NIE, número de teléfono móvil</strong> y correo electrónico. Además, en caso de alta por video identificación se guardarán también los documentos presentados y el video realizado. En caso de Certificado, se guardará una evidencia de ese tipo de alta.</p> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item odd"> <div id="paragraph-item-id-376298" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--6"> <legend class="panel-heading"> <a href="#bootstrap-panel-6-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">6. ¿Cuál es el periodo de validez de mi identificador digital?</a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-6-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>El periodo de validez es de <strong>cinco años</strong>, contados desde la fecha de alta en IDentifica.<br /> </p> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item even"> <div id="paragraph-item-id-376299" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--7"> <legend class="panel-heading"> <a href="#bootstrap-panel-7-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">7. ¿Cómo puedo darme de baja?</a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-7-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Accede al perfil de tu cuenta</strong> y sigue los pasos indicados <strong>tras seleccionar la acción “Darme de baja”.</strong></p> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item odd"> <div id="paragraph-item-id-376300" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--8"> <legend class="panel-heading"> <a href="#bootstrap-panel-8-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">8. ¿Cómo se comunica IDentifica conmigo?</a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-8-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Mediante <strong>correos electrónicos</strong>, informando de acciones relevantes en tu identidad digital, y mediante <strong>SMS</strong>, con los códigos de verificación para confirmar acciones relacionadas con tu cuenta.</p> <table border="0" cellpadding="1" cellspacing="1" style="width:500px;"> <tbody> <tr> <td><img alt="Icono de advertencia" data-delta="1" data-fid="428768" data-media-element="1" src="/sites/default/files/doc/presidencia/advertencia_identifica.png" style="height: 46px; width: 60px;" typeof="foaf:Image" /></td> <td><strong>Recuerda que nunca te pediremos tus claves a través de llamadas telefónicas, del correo electrónico o de un SMS.</strong> </td> </tr> </tbody> </table> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item even"> <div id="paragraph-item-id-376301" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--9"> <legend class="panel-heading"> <a href="#bootstrap-panel-9-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">9. ¿Cómo puedo modificar mis datos?</a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-9-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Debes <strong>iniciar sesión y acceder a tu perfil de IDentifica.</strong></p> <p><a href="https://identifica.comunidad.madrid">https://identifica.comunidad.madrid</a></p> <p>Desde ahí <strong>podrás cambiar el correo electrónico, la contraseña y el teléfono móvil</strong>. Para completar el cambio, te enviaremos un código de verificación, por lo que deberás tener acceso a tu teléfono móvil o a tu correo electrónico, dependiendo del dato que desees cambiar.</p> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item odd"> <div id="paragraph-item-id-376302" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--10"> <legend class="panel-heading"> <a href="#bootstrap-panel-10-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">10. ¿Cómo puedo cambiar la contraseña?</a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-10-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>Accede al perfil de tu cuenta y haz clic en la opción “Contraseña”</strong>. Aquí tendrás que introducir la nueva contraseña e introducir el código de verificación que recibas en tu móvil mediante SMS para completar el cambio.</p> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item even"> <div id="paragraph-item-id-400387" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--11"> <legend class="panel-heading"> <a href="#bootstrap-panel-11-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">11. ¿Qué ocurre si he olvidado la contraseña? </a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-11-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Puedes solicitar la recuperación de tu contraseña dirigiéndote al <strong>enlace “¿Has olvidado tu contraseña? Pincha aquí para recuperarla”</strong> disponible en la página de acceso a tu perfil de <strong>IDentifica</strong>.</p> <p>Desde esta página debes introducir tu documento de identidad, teléfono móvil, tu nueva contraseña y el código de verificación que recibas en tu móvil para confirmar la recuperación. </p> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item odd"> <div id="paragraph-item-id-425929" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--12"> <legend class="panel-heading"> <a href="#bootstrap-panel-12-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">12. ¿Cuáles son las causas de denegación de la video identificación más recurrentes? </a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-12-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Algunas de estas causas son las siguientes:</p> <ul> <li>No ser mayor de 14 años.</li> <li>Documento de identidad deteriorado o con fundas que generen reflejos.</li> <li>Mala iluminación.</li> <li>Mala cobertura.</li> <li>El proceso se debe realizar de forma individualizada, sin asistencia de terceras personas.</li> </ul> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item even"> <div id="paragraph-item-id-425930" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--13"> <legend class="panel-heading"> <a href="#bootstrap-panel-13-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">13. ¿Qué ocurre si he olvidado la contraseña y he cambiado de número de teléfono? </a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-13-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Puedes solicitar la recuperación de tu contraseña dirigiéndote al <strong>enlace “¿Has olvidado tu contraseña?</strong> <strong>Pincha aquí para recuperarla”</strong> disponible en la página de acceso a tu perfil de IDentifica.</p> <p>Desde esta página debes seleccionar la opción <strong>“Quiero recuperar mi contraseña usando mi email”</strong>, además de indicar tu documento de identidad, el número de teléfono móvil asociado a la cuenta de IDentifica, tu nueva contraseña y el código de verificación que recibas en tu email para confirmar la recuperación. </p> <p><strong>Una vez hayas recuperado la contraseña</strong>, debes entrar en tu perfil de <strong>IDentifica</strong> y <strong>cambiar el teléfono móvil</strong>, para asociar tu nuevo número a tu cuenta.</p> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item odd"> <div id="paragraph-item-id-425931" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--14"> <legend class="panel-heading"> <a href="#bootstrap-panel-14-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">14. ¿Puedo asociar mi DNI a mi cuenta creada con un NIE?</a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-14-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>No es posible realizar tal acción de forma directa, por lo que hay que seguir los siguientes pasos:</p> <ul> <li>Primero debes dar de baja tu cuenta asociada a tu NIE (para poder utilizar tu número de teléfono móvil en la nueva cuenta). Esta acción la puedes realizar desde la zona de perfil de IDentifica<br /> (<a href="https://identifica.comunidad.madrid">https://identifica.comunidad.madrid</a>)</li> <li>Debes realizar de nuevo el proceso de alta mediante video identifica utilizando el documento DNI.<br /> (<a href="https://registroidentifica.comunidad.madrid">https://registroidentifica.comunidad.madrid</a>)</li> </ul> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item even"> <div id="paragraph-item-id-425932" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--15"> <legend class="panel-heading"> <a href="#bootstrap-panel-15-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">15. ¿Cómo puedo separar mis apellidos en IDentifica? </a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-15-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Si durante el proceso de alta en IDentifica se recogieron los apellidos juntos y en la presentación de un formulario de solicitud por Registro de Comunidad de Madrid es necesario que dichos apellidos figuren por separado, es posible realizar dicha separación desde la zona de perfil de IDentifica.</p> <p>(<a href="https://identifica.comunidad.madrid">https://identifica.comunidad.madrid</a>)</p> <p>Tienes que editar tu nombre y allí separar los apellidos.</p> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item odd"> <div id="paragraph-item-id-425933" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--16"> <legend class="panel-heading"> <a href="#bootstrap-panel-16-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">16. ¿Con quién puedo contactar si tengo problemas con mi identificador digital?</a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-16-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Con el servicio de atención al ciudadano 012:</p> <p><a href="/012">https://www.comunidad.madrid/012</a></p> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item even"> <div id="paragraph-item-id-425934" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--17"> <legend class="panel-heading"> <a href="#bootstrap-panel-17-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">17. ¿Puedo hacer mi declaración de la renta con IDentifica?</a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-17-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>De momento No</strong>.</p> <p><strong>IDentifica</strong> permite acceder a determinados servicios digitales de la Comunidad de Madrid, pero no a los servicios de otras administraciones.</p> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item odd"> <div id="paragraph-item-id-425935" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--18"> <legend class="panel-heading"> <a href="#bootstrap-panel-18-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">18. Yo uso certificado digital, ¿cuál es la diferencia?</a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-18-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>IDentifica está orientado al uso en smartphones y tablets, hecho diferencial respecto al certificado digital, el cual se orienta a ordenadores. Es posible instalar y utilizar un certificado digital en smartphones y tablets, pero es más complejo que darse de alta y utilizar IDentifica.</p> </div></div></div> </div> </fieldset> </div> </div> <div class="field-item even"> <div id="paragraph-item-id-425936" class="ds-1col entity entity-paragraphs-item paragraphs-item-title-text view-mode-switch clearfix"> <fieldset class="collapsible group-paragraph-parent-fieldset field-group-fieldset panel panel-default form-wrapper" id="bootstrap-panel--19"> <legend class="panel-heading"> <a href="#bootstrap-panel-19-body" class="panel-title fieldset-legend collapsed" data-toggle="collapse">19. Yo uso cl@ve ¿cuál es la diferencia?</a> </legend> <div class="panel-body panel-collapse collapse fade collapsed" id="bootstrap-panel-19-body"> <div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Hay dos factores diferenciales con respecto a <code>cl@ve</code>. El primero es la sencillez y rapidez con la que puedes obtener tu identificador digital. La segunda, el nivel de acceso a los trámites a los que se puede acceder, al haberse obtenido el identificador mediante un método de autenticación avanzado.<br /> </p> </div></div></div> </div> </fieldset> </div> </div> </div> </div> </div> </div></div> </div> <div class="field-item even" property=""><div id="paragraph-item-id-376304" class="ds-1col entity entity-paragraphs-item paragraphs-item-paragraph-text view-mode-full clearfix"> <div id="paragraph-text-parrafo--9" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>También puedes descargarte un PDF con las preguntas anteriores:</p> </div></div></div></div></div> </div> <div class="field-item odd" property=""><div id="paragraph-item-id-400476" class="ds-1col entity entity-paragraphs-item paragraphs-item-download-files view-mode-full clearfix"> <div id="download-files-parrafo" class="group-paragraph field-group-div"><div id="download-files-descarga" class="group-paragraph-download-files field-group-div"><span class="file"><img class="file-icon" alt="Icono de tipo de documento " title="Icono que acompaña al enlace de descarga" src="/sites/all/themes/drpl/img/application-pdf.png" /> <a href="https://www.comunidad.madrid/sites/default/files/doc/presidencia/idmd_preguntas_frecuentes_v0.10.pdf" type="application/pdf; length=914099" title="IDentifica - Preguntas frecuentes">IDentifica - Preguntas frecuentes (892.67 KB)</a></span></div></div></div> </div> </div> </div> </div> </div></div> <div id="paragraph-item-id-421552" style="background-color:#fff;" class="ds-1col entity entity-paragraphs-item paragraphs-item-column 12-columns col-md-12 view-mode-full clearfix"> <div id="column--8" class="group-paragraph field-group-div"><div class="paragraphs-items paragraphs-items-field-subparagraphs paragraphs-items-field-subparagraphs-full paragraphs-items-full"> <div class="field field-name-field-subparagraphs field-type-paragraphs field-label-hidden"> <div class="field-items"> <div class="field-item even" property=""><div id="paragraph-item-id-421551" class="ds-1col entity entity-paragraphs-item paragraphs-item-paragraph-text view-mode-full clearfix"> <div id="paragraph-text-parrafo--10" class="group-paragraph field-group-div"><div class="field field-name-field-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>El proyecto está financiado con fondos Next Generation de la Unión Europea</p> <p><img alt="Logo de Financiado por la Unión Europea" style="width: 260px; height: 76px;" class="media-element file-default img-responsive" data-delta="2" typeof="foaf:Image" src="/sites/default/files/img/logos-simbolos/es_financiado_por_la_union_europea_pos_72dpi_480x141.png" width="480" height="141" /> <img alt="Logo de Plan de Recuperación, Transformación y Resilencia" style="height: 71px; width: 260px;" class="media-element file-default img-responsive" data-delta="4" typeof="foaf:Image" src="/sites/default/files/aud/presidencia/logo_prtr_tres_lineas_color_400x109.png" width="400" height="109" /> </p> </div></div></div></div></div> </div> </div> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> <div class="right_bottom_one_panel"></div> <div class="right_bottom_two_panel"></div> </div> </div> </div> </div> </div> </article> </div> </div> </section> </div> </section> </div> </div> <footer class="footer container"> <div class="pre-footer"> <div class="col-md-3 col-sm-3 col-xs-12 bottom-list"> <div class="region region-footer-1"> <section id="block-views-menu-categories-live-menu" aria-label="Servicios e Información" class="block block-views clearfix" > <div class="block-title">Servicios e Información</div> <div id="menu_categories-live_menu_141" class="menu_categories-live_menu"> <div class="view view-menu-categories view-id-menu_categories view-display-id-live_menu 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</div></li> </ul></div> </div> </div> </div> </section> </div> </div> <div class="col-md-3 col-sm-3 col-xs-12 bottom-list"> <div class="region region-footer-2"> <section id="block-views-menu-categories-enjoy-menu" aria-label="Cultura y Turismo" class="block block-views clearfix" > <div class="block-title">Cultura y Turismo</div> <div id="menu_categories-enjoy_menu_189" class="menu_categories-enjoy_menu"> <div class="view view-menu-categories view-id-menu_categories view-display-id-enjoy_menu view-dom-id-4eba122ac1c2f049cb8c155c9c7853ef"> <div class="view-content"> <div class="item-list"> <ul> <li class="views-row-odd views-row-first"> <div class="views-field views-field-name"> <span class="field-content"><a href="/cultura/oferta-cultural-ocio">Oferta cultural y de ocio</a></span> </div></li> <li class="views-row-even"> <div class="views-field views-field-name"> <span class="field-content"><a href="/cultura/actividades-aire-libre-deporte">Actividades al aire libre y deporte</a></span> </div></li> <li class="views-row-odd"> <div class="views-field views-field-name"> <span class="field-content"><a href="/cultura/patrimonio-cultural">Patrimonio cultural</a></span> </div></li> <li class="views-row-even"> <div class="views-field views-field-name"> <span class="field-content"><a href="/cultura/compras">Compras</a></span> </div></li> <li class="views-row-odd"> <div class="views-field views-field-name"> <span class="field-content"><a href="/cultura/gastronomia">Gastronomía</a></span> </div></li> <li class="views-row-even views-row-last"> <div class="views-field views-field-name"> <span class="field-content"><a href="/cultura/organiza-tu-visita">Organiza tu visita</a></span> </div></li> </ul></div> </div> </div> </div> </section> </div> </div> <div class="col-md-3 col-sm-3 col-xs-12 bottom-list"> <div class="region region-footer-3"> <section id="block-views-menu-categories-invest-menu" aria-label="Inversión y Empresa" class="block block-views clearfix" > <div class="block-title">Inversión y Empresa</div> <div id="menu_categories-invest_menu_366" class="menu_categories-invest_menu"> <div class="view view-menu-categories view-id-menu_categories view-display-id-invest_menu view-dom-id-45d87f7573cc4ed6d8c2bda1a7271a12"> <div class="view-content"> <div class="item-list"> <ul> <li class="views-row-odd views-row-first"> <div class="views-field views-field-name"> <span class="field-content"><a href="/inversion/energia">Energía</a></span> </div></li> <li class="views-row-even"> <div class="views-field views-field-name"> <span class="field-content"><a href="/inversion/madrid">¿Por qué Madrid?</a></span> </div></li> <li class="views-row-odd"> <div class="views-field views-field-name"> <span class="field-content"><a href="/inversion/inicia-desarrolla-tu-empresa">Inicia y desarrolla tu empresa</a></span> </div></li> <li class="views-row-even"> <div class="views-field views-field-name"> <span class="field-content"><a href="/inversion/innova">Innova</a></span> </div></li> <li class="views-row-odd"> <div class="views-field views-field-name"> <span class="field-content"><a href="/inversion/comercio">Comercio</a></span> </div></li> <li class="views-row-even"> <div class="views-field views-field-name"> <span class="field-content"><a href="/inversion/industria">Industria</a></span> </div></li> <li class="views-row-odd"> <div class="views-field views-field-name"> <span class="field-content"><a href="/inversion/relacion-inversores">Relación con inversores</a></span> </div></li> <li class="views-row-even"> <div class="views-field views-field-name"> <span class="field-content"><a href="/inversion/sectores-destacados">Sectores destacados</a></span> </div></li> <li class="views-row-odd"> <div class="views-field views-field-name"> <span class="field-content"><a href="/inversion/estrategia-s3">Estrategia S3</a></span> </div></li> <li class="views-row-even views-row-last"> <div class="views-field views-field-name"> <span class="field-content"><a href="/inversion/prevencion-riesgos-laborales">Prevención de riesgos laborales</a></span> </div></li> </ul></div> </div> </div> </div> </section> </div> </div> <div class="col-md-3 col-sm-3 col-xs-12 bottom-list"> <div class="region region-footer-4"> <section id="block-views-menu-categories-government-menu" aria-label="Acción de Gobierno" class="block block-views clearfix" > <div class="block-title">Acción de Gobierno</div> <div id="menu_categories-government_menu_307" class="menu_categories-government_menu"> <div class="view view-menu-categories view-id-menu_categories view-display-id-government_menu view-dom-id-6034d0c42dfb46c64f12aad2d755ae40"> <div class="view-content"> <div class="item-list"> <ul> <li class="views-row-odd views-row-first"> <div class="views-field views-field-name"> <span class="field-content"><a href="/gobierno/digitalizacion">Digitalización</a></span> </div></li> <li class="views-row-even"> <div class="views-field views-field-name"> <span class="field-content"><a href="/gobierno/hacienda">Hacienda</a></span> </div></li> <li class="views-row-odd"> <div class="views-field views-field-name"> <span class="field-content"><a href="/gobierno/participacion">Participación</a></span> </div></li> <li class="views-row-even"> <div class="views-field views-field-name"> <span class="field-content"><a href="/gobierno/actualidad">Actualidad</a></span> </div></li> <li class="views-row-odd"> <div class="views-field views-field-name"> <span class="field-content"><a href="/gobierno/espacios-profesionales">Espacios profesionales</a></span> </div></li> <li class="views-row-even"> <div class="views-field views-field-name"> <span class="field-content"><a href="/gobierno/institucion">La Institución</a></span> </div></li> <li class="views-row-odd"> <div class="views-field views-field-name"> <span class="field-content"><a href="/gobierno/informacion-juridica-legislacion">Información jurídica y legislación</a></span> </div></li> <li class="views-row-even"> <div class="views-field views-field-name"> <span class="field-content"><a href="/gobierno/estadisticas">Estadísticas</a></span> </div></li> <li class="views-row-odd"> <div class="views-field views-field-name"> <span class="field-content"><a href="/gobierno/datos-abiertos">Datos abiertos</a></span> </div></li> <li class="views-row-even views-row-last"> <div class="views-field views-field-name"> <span class="field-content"><a href="/gobierno/recursos-medios-comunicacion">Recursos para medios de comunicación</a></span> </div></li> </ul></div> </div> </div> </div> </section> </div> </div> <div class="col-md-12 col-xs-12 subfooter"> <div class="region region-subfooter"> <section id="block-menu-menu-footer" aria-label="Bloque generado por el módulo menu" class="block block-menu clearfix" > <div id="menu-footer_229" class="menu-footer"> <ul class="menu nav"><li class="first leaf"><a href="https://www.bocm.es" title="Boletín Oficial de la Comunidad de Madrid">BOCM</a></li> <li class="leaf"><a href="/servicios/atencion-ciudadano" title="">Contacta</a></li> <li class="leaf"><a href="/servicios/atencion-ciudadano/tu-opinion-importa" title="">Reclamaciones y sugerencias</a></li> <li class="leaf"><a href="/gobierno/actualidad/comunidad-madrid-redes-sociales" title="Redes sociales">Redes sociales</a></li> <li class="leaf"><a href="/centros" title="">Centros</a></li> <li class="leaf"><a href="/actividades" title="Buscador de actividades promocionadas por la Comunidad de Madrid">Actividades</a></li> <li class="leaf"><a href="/gobierno/digitalizacion/sindicacion-contenidos-portal-comunidad-madrid" title="RSS con los últimos contenidos publicados en el portal de la Comunidad de Madrid">RSS</a></li> <li class="leaf"><a href="/servicios/informacion-atencion-ciudadano/guia-navegacion" title="Acerca de esta web">Navegación</a></li> <li class="leaf"><a href="/servicios/informacion-atencion-ciudadano/aviso-legal-privacidad" title="">Aviso Legal</a></li> <li class="leaf"><a href="/sitemap" title="Mapa web del portal">Mapa web</a></li> <li class="leaf"><a href="/servicios/012-atencion-ciudadano/declaracion-accesibilidad" title="Accesibilidad soportada por el portal comunidad.madrid">Accesibilidad</a></li> <li class="last leaf menu-image-icon"><a href="https://www.w3.org/WAI/WCAG1AA-Conformance" title="WAI-AA" class="menu_icon menu-10307"><span class="sr-only">WAI-AA</span></a></li> </ul> </div> </section> </div> </div> <div class="col-xs-12 bottom-page"> <div class="region region-bottom-page"> <section id="block-menu-menu-bottom" aria-label="Bloque generado por el módulo menu" class="block block-menu clearfix" > <div id="menu-bottom_61" class="menu-bottom"> <ul class="menu nav"><li class="first last leaf"><a href="/servicios/012-atencion-ciudadano/portales-comunidad-madrid-temas" title="">Todos los portales de la Comunidad de Madrid</a></li> </ul> </div> </section> </div> </div> </div> </footer> <script 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