CINXE.COM
Customer Support. Klantenservice
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Klantenservice" data-gtm-prop="tbcn-contenttitle"> <meta name="gtm_contentpage" content=";19431;Content" data-gtm-prop="contentpage"> <meta name="gtm_pillar_type" content="" data-gtm-prop="pillar_type"> <meta name="gtm_pillar_topic" content="" data-gtm-prop="pillar_topic"> <meta name="gtm_pillar_channel" content="" data-gtm-prop="pillar_channel"> <script src="//cdn.radancy.eu/js/client/headgtm.js"></script> <script type="text/javascript" src="https://www.bugherd.com/sidebarv2.js?apikey=6d6ra2droxxmeejg0qjrhq" async="true"></script> </head> <body id="" data-site-geolocation="true" data-location-geoType="ambientifnohtml5" data-geolocation-url="/nl/search-jobs/GetSearchRequestGeoLocation"> <script src="//cdn.radancy.eu/js/client/xvalid.js"></script> <div id="page"> <a id="skip-nav" class="access-link" href="#content">Skip to main content</a> <header class="header js-header" data-section-id="7628" data-layout-item-id="2175"> <div class="header-wrapper"> <a class="header-logo" href="/nl"> <img class="header-logo-image" alt="ING" src="//cdn.radancy.eu/company/2618/img/logo/logo-color.svg" loading="lazy" /> <img class="header-logo-image" alt="ING" src="//cdn.radancy.eu/company/2618/img/logo/logo-white.svg" loading="lazy" /> </a> <div class="header-toolbar"> <div class="header-menu"> <button class="header-menu-toggle js-menu-toggle"> <span class="header-menu-toggle-text">Menu</span> <span class="header-menu-toggle-box"> <span class="header-menu-toggle-icon"></span> </span> </button> <div class="header-menu-wrapper"> <div class="header-menu-wrapper-background js-menu-close"></div> <div class="header-menu-container"> <ul class="header-menu-list"> <li class="header-menu-item"> <a class="header-menu-button" href="/nl/search-jobs"> <span class="header-menu-button-text">Vacatures voor jou</span> <span class="header-menu-button-icon"></span> </a> </li> <li class="header-menu-item"> <a class="header-menu-button" href="/nl/about-ing"> <span class="header-menu-button-text">Over ING</span> <span class="header-menu-button-icon"></span> </a> </li> <li class="header-menu-item"> <a class="header-menu-button" href="/nl/working-at-ing"> <span class="header-menu-button-text">Werken bij ING</span> <span class="header-menu-button-icon"></span> </a> </li> <li class="header-menu-item"> <a class="header-menu-button" href="/nl/diversity-inclusion-belonging"> <span class="header-menu-button-text">Diversiteit, inclusie & erbij horen</span> <span class="header-menu-button-icon"></span> </a> </li> <li class="header-menu-item"> <a class="header-menu-button" href="/nl/expertise-teams"> <span class="header-menu-button-text">Expertise & Teams</span> <span class="header-menu-button-icon"></span> </a> </li> <li class="header-menu-item"> <a class="header-menu-button" href="/nl/early-careers"> <span class="header-menu-button-text">Early careers</span> <span class="header-menu-button-icon"></span> </a> </li> <li class="header-menu-item"> <a class="header-menu-button" href="/nl/locations"> <span class="header-menu-button-text">Locaties</span> <span class="header-menu-button-icon"></span> </a> </li> <li class="header-menu-item"> <a class="header-menu-button" href="/nl/events"> <span class="header-menu-button-text">Evenementen</span> <span class="header-menu-button-icon"></span> </a> </li> </ul> <button class="header-menu-close js-menu-close"> <span class="header-menu-close-text">Close</span> <span class="sr-only">Close</span> <span class="header-menu-close-icon"></span> </button> </div> </div> </div> <a class="header-saved recently-viewed-job-list" href="/nl/saved-jobs" data-recently-viewed-jobs="false" data-company-site-id="1488" data-ajax-url="//careers.ing.com/nl/module/postmodule" data-module-name="Header Saved" data-module-type="RecentlyViewedJobList" data-selector-name="recentlyviewedjoblist" data-content-type="UserSelected"> <span class="header-saved-text">Opgeslagen</span> <span class="header-saved-box"> <span class="header-saved-icon"></span> </span> </a> <div class="header-search js-drawer-wrapper"> <button class="header-search-toggle js-drawer-toggle"> <span class="header-search-toggle-text">Banen</span> <span class="header-search-toggle-box"> <span class="header-search-toggle-icon"></span> </span> </button> <div class="header-search-wrapper"> <div class="header-search-drawer"> <h3 class="header-search-title">Find your job <br>and make it yours</h3> <form class="header-search-form search-form" id="search-form-f24e399ac8" data-handle="expandable-toggle" data-expandable="false" action="/nl/jobs-zoeken" data-selector-name="searchform" data-filtered-categories="" data-location-geoType="ambientifnohtml5" data-geolocation-url="/nl/search-jobs/GetSearchRequestGeoLocation" data-module-name="Header Search" data-limited-facets="False" data-default-radius="50" data-location-cookie-lifespan="5" data-use-location-pin="true"> <div class="header-search-fields"> <div class="header-search-field"> <label class="sr-only" for="search-keyword-f24e399ac8">Zoeken op trefwoorden </label> <input class="header-search-input search-keyword" placeholder="Trefwoord" name="k" value="" maxlength="150" autocomplete="off" id="search-keyword-f24e399ac8" /> </div> <div class="header-search-field"> <label class="sr-only" for="search-location-f24e399ac8">Stad, Staat, of postcode</label> <input class="header-search-input search-location" placeholder="Stad, Staat, of postcode" name="l" value="" maxlength="150" data-lat="" data-lon="" data-kt="" data-lt="" data-lp="" data-ajax-url="/nl/search-jobs/locations?term=" data-country-codes="" data-display-typeahead="true" data-error-message="Probeer het nogmaals. Kies een plaats uit de suggesties of wis het veld om uw zoekopdracht in te dienen." autocomplete="off" id="search-location-f24e399ac8" /> <button class="header-search-locator location-pin" type="button" id="search-location-pin-f24e399ac8"> <span class="sr-only">Plaats gebruiken</span> <span class="header-search-locator-icon"></span> </button> </div> <p class="header-search-error search-location-error" aria-hidden="true"></p> </div> <div class="header-search-buttons"> <button class="header-search-submit" type="submit" id="search-submit-f24e399ac8"> <span class="header-search-submit-text">Zoeken</span> <span class="header-search-submit-icon"></span> </button> <button class="header-search-close js-drawer-toggle" type="button"> <span class="header-search-close-text">Close</span> <span class="sr-only">Close</span> <span class="header-search-close-icon"></span> </button> </div> <input id="search-org-ids-f24e399ac8" name="orgIds" type="hidden" value="2618" /> </form> </div> </div> </div> <div class="lang-picker__wrap"> <div class="lang-picker header-languages" data-jobs-being-filtered="false" data-default-language="nl" data-nudge=""> <button class="button-reset lang-picker__button header-languages-toggle" aria-expanded="false" aria-label="Nederlands"> <span class="lang-picker__translated fs-row header-languages-toggle-text" data-lang="nl" aria-hidden="false"><span>Dutch</span> </span> <span class="header-languages-toggle-icon"></span> </button> <div class="lang-picker__list-wrapper header-languages-wrapper d-none"> <div class="lang-picker__list header-languages-drawer"> <ul class="lang-picker__languages list-none header-languages-list "> <li class="lang-picker__item no-translation header-languages-item"> <a href="/en" class=" header-languages-button" data-custom-event="true" data-custom-category="Language Picker" data-custom-label="English" data-lang="en" rel="nofollow"> <span lang="en" class="lang-picker__native sr-only">English</span> <span class="lang-picker__translated" data-lang="en">English</span> </a> </li> <li class="lang-picker__item current-active has-translation header-languages-item"> <a href="/nl/customer-support" class=" header-languages-button" data-custom-event="true" data-custom-category="Language Picker" data-custom-label="Nederlands" data-lang="nl" > <span lang="nl" class="lang-picker__native sr-only">Nederlands</span> <span class="lang-picker__translated" data-lang="en">Dutch</span> </a> </li> <li class="lang-picker__item no-translation header-languages-item"> <a href="/de" class=" header-languages-button" data-custom-event="true" data-custom-category="Language Picker" data-custom-label="Deutsch" data-lang="de" rel="nofollow"> <span lang="de" class="lang-picker__native sr-only">Deutsch</span> <span class="lang-picker__translated" data-lang="en">German</span> </a> </li> <li class="lang-picker__item no-translation header-languages-item"> <a href="/fr" class=" header-languages-button" data-custom-event="true" data-custom-category="Language Picker" data-custom-label="Français" data-lang="fr" rel="nofollow"> <span lang="fr" class="lang-picker__native sr-only">Français</span> <span class="lang-picker__translated" data-lang="en">French</span> </a> </li> <li class="lang-picker__item no-translation header-languages-item"> <a href="/es" class=" header-languages-button" data-custom-event="true" data-custom-category="Language Picker" data-custom-label="Español" data-lang="es" rel="nofollow"> <span lang="es" class="lang-picker__native sr-only">Español</span> <span class="lang-picker__translated" data-lang="en">Spanish</span> </a> </li> <li class="lang-picker__item no-translation header-languages-item"> <a href="/it" class=" header-languages-button" data-custom-event="true" data-custom-category="Language Picker" data-custom-label="Italiano" data-lang="it" rel="nofollow"> <span lang="it" class="lang-picker__native sr-only">Italiano</span> <span class="lang-picker__translated" data-lang="en">Italian</span> </a> </li> <li class="lang-picker__item no-translation header-languages-item"> <a href="/ro" class=" header-languages-button" data-custom-event="true" data-custom-category="Language Picker" data-custom-label="Română" data-lang="ro" rel="nofollow"> <span lang="ro" class="lang-picker__native sr-only">Română</span> <span class="lang-picker__translated" data-lang="en">Romanian</span> </a> </li> <li class="lang-picker__item no-translation header-languages-item"> <a href="/pl" class=" header-languages-button" data-custom-event="true" data-custom-category="Language Picker" data-custom-label="Polski" data-lang="pl" rel="nofollow"> <span lang="pl" class="lang-picker__native sr-only">Polski</span> <span class="lang-picker__translated" data-lang="en">Polish</span> </a> </li> </ul> </div> </div> </div> </div> <script> //================================= // Language Picker //================================= // html for the page var curHTML = document.getElementsByTagName("html")[0]; // get current language for site var curLang = curHTML.getAttribute("lang"); // body for the page var curBODY = document.getElementsByTagName("body")[0].getAttribute("id"); // wrapper that holds the lang picker feature var langPicker = document.getElementsByClassName("lang-picker")[0]; // list of languages var langList = document.getElementsByClassName("lang-picker__list")[0]; // array with all the language links var langLinkList = document.querySelectorAll(".lang-picker__list a"); // button pressed to show languages var langBtn = document.getElementsByClassName("lang-picker__button")[0]; // input field used for filtering languages with autocomplete var langInput = document.getElementById("lang-picker__filter-form--field"); var languagePicker = { init: function(){ // add nudge languagePicker.usersLanguage(); // add event listener to button langBtn.addEventListener("click", function() { languagePicker.showLanguages(); }); if(langInput){ langInput.addEventListener("keyup", function() { languagePicker.filterForm(); }); } }, filterForm: function(){ // Declare variables var submitBtn, errorMsg, resetBtn, filter, ul, li, a, i, txtValue; filter = langInput.value.toUpperCase(); li = langList.getElementsByTagName('li'); // Loop through all list items, and hide those who don't match the search query for (i = 0; i < li.length; i++) { a = li[i].getElementsByTagName("a")[0]; txtValue = a.textContent || a.innerText; if (txtValue.toUpperCase().indexOf(filter) > -1) { li[i].style.display = ""; } else { li[i].style.display = "none"; } } }, listenerEscape: function(e){ if(e.key === "Escape" ){ //close all languagePicker.hideLanguages(); } }, listenerOutsideClick: function(){ var isClickInside = langList.contains(event.target); var isClickBurger = langBtn.contains(event.target); if (!isClickInside && !isClickBurger) { //the click was outside the specifiedElement, do something languagePicker.hideLanguages(); } }, usersLanguage: function(){ // get the HTML and User's browser Language var userLang = window.navigator.language; curHTML.setAttribute("data-user-lang",userLang); // check to see if the language is localized and take everything to the left of the first "-" if(userLang.includes("-")){ userLang = userLang.split("-")[0] } curHTML.setAttribute("data-lang-compare",userLang); // Compare user lang against current site lang if(curLang != userLang){ // User Language DOES NOT match Site curHTML.setAttribute("data-original-match","false"); var compareLangs = document.querySelectorAll(".lang-picker__button .lang-picker__translated"); var availLang = ""; // compare the preferred language against the list of available languages for this site for (var i = 0; i < compareLangs.length; i++) { availLang = compareLangs[i].getAttribute("data-lang"); if(availLang == userLang){ // Match Found curHTML.setAttribute("data-lang-match",availLang); langPicker.setAttribute("data-nudge", availLang) } } } else{ // User Language matches Site curHTML.setAttribute("data-original-match","true"); } }, showLanguages: function(){ // lang picker button pressed if(langList.classList.contains("active")){ languagePicker.hideLanguages(); } else{ langList.classList.add("active"); langBtn.setAttribute("aria-expanded","true"); // if user clicks escape should close langList.addEventListener('keydown', languagePicker.listenerEscape); langBtn.addEventListener('keydown', languagePicker.listenerEscape); // if user clicks outside of the navigation document.addEventListener('click', languagePicker.listenerOutsideClick); } }, hideLanguages: function(){ // prep for hiding language list langList.classList.remove("active"); langBtn.setAttribute("aria-expanded","false"); // Remove event listeners for escape and outside clicking langList.removeEventListener('keydown', languagePicker.listenerEscape); langBtn.removeEventListener('keydown', languagePicker.listenerEscape); document.removeEventListener('click', languagePicker.listenerOutsideClick); } } // if lang picker exists initiate language picker options document.addEventListener("DOMContentLoaded", function(){ if(typeof langBtn != "undefined"){ languagePicker.init(); } }); // End Language picker // =================================== </script> </div> </div> </header> <main id="content" class="main"> <div class="section section1 hero js-header-trigger js-scroll-next" data-section-id="12827" data-layout-item-id="2273"> <div class="hero-main"> <div class="hero-content"> <div class="html-content" id=""> <p class="hero-content-title">Customer Support</p> <p>Klantenservice</p> </div> </div> </div> <div class="hero-aside"> <div class="media js-video-wrapper"> <video class="media-video js-video" autoplay loop muted playsinline crossorigin preload="metadata" src="https://cdn.radancy.eu/company/2618/video/-1c3d-45a4-87d5-db3aeeb7eceb.mp4" aria-label="Jobs for you"></video> <button class="media-video-control video-control js-video-control"> <span class="sr-only">Pause / play video</span> </button> </div> </div> <div class="hero-scroll js-scroll-next-trigger"> <span class="hero-scroll-icon"></span> </div> </div> <div class="section section15 section15a" data-section-id="12829" data-layout-item-id="2314"> <div class="max-w-920 mx-auto"> <div class="stretcher js-stretcher"> <div class="stretcher-aside js-stretcher-toggle"> <div class="media"> <picture class="media-picture"> <source media="(min-width: 1000px)" srcset="//cdn.radancy.eu/company/2618/img/visuals/visual-1a.svg"> <img class="media-image" alt="" src="//cdn.radancy.eu/company/2618/img/visuals/visual-03.svg" loading="lazy" /> </picture> </div> </div> <div class="stretcher-main"> <div class="stretcher-tab js-stretcher-toggle"> <div class="html-content" id=""> <h3 class="">Solliciteer via onze preferred suppliers</h3> </div> <button class="stretcher-toggle"> <svg class="stretcher-toggle-icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 14 8"> <path d="M6.3 7.71 0 1.41 1.4 0 7 5.6 12.6 0 14 1.4l-2.3 2.3-4 4.01a.99.99 0 0 1-1.4 0Z"/> </svg> <span class="sr-only">Open / close</span> </button> </div> <div class="stretcher-panel is-init js-stretcher-panel"> <div class="stretcher-panel-inner"> <div class="html-content" id=""> <p><a href="https://www.randstad.nl/vacatures?afstand=5&zoekterm=klantenservice%20ing&locatie=Leeuwarden&" data-custom-event="true" data-custom-category="UserCreatedContent" data-custom-label="Randstad">Randstad</a><br /><br /><a href="https://www.youngcapital.nl/vacatures/2324545-klantenservice-medewerker-particulier-bij-ing-leeuwarden" data-custom-event="true" data-custom-category="UserCreatedContent" data-custom-label="Young Capital">Young Capital</a></p> </div> </div> </div> </div> </div> </div> </div> <div class="section section2" data-section-id="12828" data-layout-item-id="2233"> <div id="section2-copy" class="cms-content"> <p>Als klantenservice medewerker particulier bij ING in Leeuwarden ben jij dé gesprekspartner voor onze particuliere klanten. De ene klant belt omdat hij een betaalrekening voor zijn pasgeboren dochter wil openen, terwijl een andere klant zijn bankpas kwijt is. Jij beantwoordt niet alleen hun vragen, maar kijkt ook hoe je meer kunt bieden. Misschien wil iemand een zakelijke rekening openen omdat hij net gaat ondernemen. Jij zorgt ervoor dat elke klant met een tevreden gevoel ophangt!</p> <p>In jouw rol sta je particuliere klanten telefonisch te woord. Naast het beantwoorden van vragen, geef je goed advies en nieuwe inzichten. Jij gaat graag het gesprek aan en stelt uit interesse vragen. Zo signaleer je kansen waar de klant zelf niet aan heeft gedacht. Je biedt extra service voor verzekeringen en beleggingen en zorgt dat klanten bij de juiste adviseur terechtkomen, zoals een hypotheek- of vermogensadviseur. Jij weet precies wanneer je welke vragen moet stellen.</p> <p>Klinkt dit als iets voor jou? 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