Compare Zendesk vs iTouchVision Case Management 2024

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</div> <div class="clearfix"></div> </div> </div> <section class='main-container compare-main retina-fluid' data-type="applications" data-items="2" data-products="[505,15698]"> <h1 class="comparison-header">Compare Zendesk vs iTouchVision Case Management</h1> <div class="comparison-menu"> <a href="#score" title="Score">SCORES</a> <a href="#features" title="Features">FEATURES</a> <a href="#pricing" title="Pricing">PRICING</a> <a href="#pricing-model" title="Pricing Model">PRICING MODEL</a> <a href="#integrations" title="Integrations">INTEGRATIONS</a> </div> <div class="comparision-page__bottom text-on-top"> <p>What is better Zendesk or iTouchVision Case Management? With various functionalities, pricing, terms, and more to compare, determining the best Customer Support Software for your firm is challenging. Nevertheless by using our system, you can easily match the characteristics of Zendesk and iTouchVision Case Management including their general SmartScore, respectively as: 9.7 and 7.7 for overall score and 98% and 98% for user satisfaction. </p><p>You can also compare them feature by feature and find out which software is a more effective fit for your company. Don’t forget to use a free trial first before subscribing to experience how the solution works in practical situations.</p><p>Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions offered on the market, but among them these three caught our special attention: <span class='upper'>Zendesk, Freshdesk, Freshdesk Omni</span>.</p> </div> <div id="content" class="fullwidth common-template comparision-page"> <div class="multi-carousel"> <div class="compare-container carousel-sticky"> <div class="swiper-wrapper"> <div class="swiper-slide" data-product="Zendesk" data-product-id="505"> <div class="compare-container__box"> <div class="box-header"> <h2><a href="https://reviews.financesonline.com/p/zendesk/">Zendesk</a></h2> <span class="icon-compare icon-compare--cancel" style="display: none;" data-product="Zendesk"></span> <span class="compare-vs">vs</span> </div> <div class="compare-container__content"> <div class="compare-container__btns sticky-buttons" data-int="0"> </div> </div> </div> </div> <div class="swiper-slide" data-product="iTouchVision Case Management" data-product-id="15698"> <div class="compare-container__box"> <div class="box-header"> <h2><a href="https://reviews.financesonline.com/p/itouchvision-case-management/">iTouchVision Case Management</a></h2> <span class="icon-compare icon-compare--cancel" style="display: none;" data-product="iTouchVision Case Management"></span> </div> <div class="compare-container__content"> <div class="compare-container__btns sticky-buttons" data-int="1"> </div> </div> </div> </div> </div> </div> </div> <div id="scroll-panel" class="recommended-product " data-score="9.7"> <div class="recommended-product__info"> <h3>Zendesk</h3> </div> <div class="recommended-product__btns"> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3plbmRlc2sv" class="btn compare-container__btn compare-container__btn--yellow compare-container__btn--fixed btn--50" >VISIT WEBSITE</button><button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3plbmRlc2stdHJpYWwv" class="btn compare-container__btn compare-container__btn--green compare-container__btn--fixed btn--50" >FREE TRIAL</button> </div> </div> <div class="loading loading--without-partner"> <div class="placeholder"> <div class="header"><div class="sk full-width"></div></div> <div class="img"><div class="sk"></div></div> <div class="buttons"><div class="sk"></div><div class="sk"></div></div> <div class="awards"><div class="sk"></div></div> <div class="score"><div class="sk"></div></div> <div class="score"><div class="sk"></div></div> <div class="content"> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk 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class="sk"></div></div> <div class="score"><div class="sk"></div></div> <div class="score"><div class="sk"></div></div> <div class="content"> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk full-width"></div> <div class="sk full-width"></div> </div> </div> </div> <div id="main_container" class="compare-container" style="visibility: hidden"> <div class="swiper-nav swiper-button-prev"></div> <div class="swiper-nav swiper-button-next"></div> <div class="swiper-container carousel-normal"> <div id="main-carousel" class="swiper-wrapper "> <div class="swiper-slide slide-top " data-order="1" data-product-int="1" data-product="Zendesk" data-product-id="505" id="score"> <div class="box-header proper-header"> <h2><a href="https://reviews.financesonline.com/p/zendesk/">Zendesk</a></h2> <span class="icon-compare icon-compare--cancel" style="display: none;" data-slide-index="0"></span> <span class="compare-vs">vs</span> </div> <div class="box-logo"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk logo" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1.png 440w" /> </div> <div class="compare-container__btns normal-buttons" data-content="buttons" data-int="0"></div> <div class="box-awards"> <a href="https://financesonline.com/certificates/"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2023/04/customersupportq2.png?width=250&token=Q3HY_h_YoeHW1Cjdo6T2kQ" data-srcset="https://sip.financesonline.com/uploads/2023/04/customersupportq2.png?width=250&token=Q3HY_h_YoeHW1Cjdo6T2kQ 1x, https://sip.financesonline.com/uploads/2023/04/customersupportq2.png?width=500&token=7yF208CrtjPAXMJiP95hvw 2x" alt="An award given to products our B2B experts find especially valuable for companies" class="show_award_img lazyload"> </a> </div> <div class="box-block"> <div class="box-block__content box-block__content--progress-box"> <h3> SmartScore™ <a class="social-icons" href="#" data-modal="#score-modal" data-dynamic="yes" title="Score"></a> </h3> <span class="score">9.7</span> </div> </div> <div class="box-block"> <div class="block__content box-block__content--progress-box"> <h3> User Satisfaction <a class="social-icons" href="#" data-modal="#user-modal" data-dynamic="yes" title="Score"></a> </h3> <span class="score">98%</span> </div> </div> <div class="box-block"> <div class="box-block__content box-block__content--pricing"> <h3>Pricing: </h3><p>Starting from <span class="box-block__content__price"> $19 </span> </p> </div> </div> </div> <div class="swiper-slide " data-order="4" data-product-int="1" id="pricing-model"> <div class="box-block__heading mini-show"> <span class="icon-compare icon-compare--pricing"></span> <h3>Pricing Model</h3> </div> <div class="box-header proper-header mini-show"> <h2><a href="https://reviews.financesonline.com/p/zendesk/">Zendesk</a></h2> </div> <div class="box-block"> <div class="box-block__heading mini-hide"> <span class="icon-compare icon-compare--pricing"></span> <h3>Pricing Model</h3> </div> <div class="box-block__content"> <p class="box-block__content__p bold">Free <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p bold">Monthly payment <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p gray">One-time payment <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p bold">Annual Subscription <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p gray">Quote-based <span class="box-block__check box-block__check--no"></span> </div> </div> </div> <div class="swiper-slide " data-order="2" data-product-int="1" id="features"> <div class="box-block__heading mini-show"> <span class="icon-compare icon-compare--features"></span> <h3>List of Features</h3> </div> <div class="box-header proper-header mini-show"> <h2><a href="https://reviews.financesonline.com/p/zendesk/">Zendesk</a></h2> </div> <div class="box-block"> <div class="box-block__heading mini-hide"> <span class="icon-compare icon-compare--features"></span> <h3>List of Features</h3> </div> <div class="box-block__content" data-content="features"> <div class="box-block__content__expanded"> <div class="checkboxes-list"> <ul> <li>Flexible ticket management with automated workflow</li> <li>Multi-channel support: email, web, phone, chat, social media</li> <li>Mobile support with native iPhone, iPad, and Android apps</li> <li>Robust reporting and advanced analytics</li> <li>Customer facing web interface that you can easily brand</li> <li>Knowledge base portal and community forums included</li> <li>Over 100 out-of-the-box integrations with 3rd party apps</li> <li>Open API enabling seamless integration into your business</li> <li>Multi-brand support with linked accounts</li> <li>Unlimited, free “light agents” (Enterprise plan only)</li> <li>Group rules and macros</li> <li>Screencasting</li> <li>Public and private forums</li> <li>Full CSS rebranding</li> <li>Multi locale (timezone and languages)</li> <li>Export ticket views to CSV</li> <li>SSO with Twitter, Facebook, Google and SAML</li> <li>REST API</li> <li>Pre-built: Salesforce, SugarCRM</li> </ul> </div> </div> <div class="clearfix"></div> </div> </div> </div> <div class="swiper-slide " data-order="3" data-product-int="1" id="pricing"> <div class="box-block__heading mini-show"> <span class="icon-compare icon-compare--pricing"></span> <h3>Pricing Info</h3> </div> <div class="box-header proper-header mini-show"> <h2><a href="https://reviews.financesonline.com/p/zendesk/">Zendesk</a></h2> </div> <div class="box-block"> <div class="box-block__heading mini-hide"> <span class="icon-compare icon-compare--pricing"></span> <h3>Pricing Info</h3> </div> <div class="box-block__content pricing-info" data-content="pricing_info"> <div class="box-block__content__pricing-info box-block__content__expanded"> <p>Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.</p> <p><u>Zendesk Support</u></p> <p>Foundational Support Only –Starting at $19/month</p> <p><u>Plans for Everyone</u></p> <p>Suite Team – $55/agent/month (billed annually)</p> <ul> <li> <p>Industry-leading ticketing system</p> </li> <li> <p>Messaging across web, mobile and social</p> </li> <li> <p>Email, voice, SMS, and live chat support</p> </li> <li> <p>Help center – SINGLE</p> </li> <li> <p>Easy-to-set up automations & workflows</p> </li> <li> <p>AI-powered automated answers – UP TO 50</p> </li> <li> <p>Unified agent workspace</p> </li> <li> <p>Routing based on agent status and capacity</p> </li> <li> <p>Reporting and analytics – PREBUILT</p> </li> <li> <p>Data and file storage – STANDARD</p> </li> <li> <p>1,000+ apps and integrations – PREBUILT</p> </li> <li> <p>Robust APIs – STANDARD RATE LIMIT</p> </li> <li> <p>Online support from the Zendesk team</p> </li> <li> <p>Onboarding and adoption guidance</p> </li> </ul> <p>Suite Growth –$89/agent/month (billed annually)</p> <ul> <li> <p>All Suite Team features, plus:</p> </li> <li> <p>Multilingual content</p> </li> <li> <p>CSAT surveys</p> </li> <li> <p>Custom reports & dashboard</p> </li> </ul> <p>Suite Professional – $115/agent/month (billed annually)</p> <ul> <li> <p>All Suite Growth features, plus:</p> </li> <li> <p>Live agent activity dashboard – VIEWABLE</p> </li> <li> <p>Integrated community forums</p> </li> <li> <p>Private conversation threads</p> </li> <li> <p>Customizable and shareable dashboards</p> </li> <li> <p>Advanced voice capabilities</p> </li> <li> <p>Data Location Options</p> </li> <li> <p>HIPAA compliance</p> </li> <li> <p>Events Connector for Amazon Web Services</p> </li> </ul> <p><u>Plans for Enterprises</u></p> <p>Suite Enterprise – $169/agent/month (billed annually)</p> <ul> <li> <p>All the core elements needed for excellent customer support, plus</p> </li> <li> <p>Custom team roles and permissions</p> </li> <li> <p>Advanced knowledge management</p> </li> <li> <p>Customizable agent workspaces</p> </li> <li> <p>Customizable branding for web conversations</p> </li> <li> <p>Light access licenses – UP TO 1000</p> </li> <li> <p>Live data and external dashboard sharing</p> </li> <li> <p>Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in</p> </li> <li> <p>Sandbox environment for change management</p> </li> <li> <p>Robust APIs – ENTERPRISE RATE LIMIT</p> </li> <li> <p>AI-powered triage and conversation insights – RETAIL ONLY</p> </li> </ul> <p>Additional enterprise-ready plans</p> <ul> <li> <p>Talk to Sales for further details</p> </li> </ul> </div> </div> <div class="box-block__content" data-content="pricing_more"> <span class="box-block__content__line"></span> <div class="center-element"> <a href="https://reviews.financesonline.com/p/zendesk/" class="btn-custom btn-custom--bigger btn-custom--pricing">Learn more about Zendesk pricing</a> </div> </div> </div> </div> <div class="swiper-slide " data-order="5" data-product-int="2" id="integrations"> <div class="box-block__heading mini-show"> <span class="icon-compare icon-compare--int"></span> <h3>Integrations</h3> </div> <div class="box-header proper-header mini-show"> <h2><a href="https://reviews.financesonline.com/p/zendesk/">Zendesk</a></h2> </div> <div class="box-block"> <div class="box-block__heading mini-hide"> <span class="icon-compare icon-compare--int"></span> <h3>Integrations</h3> </div> <div class="box-block__content" data-content="integrations"> <div class="box-block__content__expanded"> <p>Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them</p> <ul> <li>123Contact Form</li> <li>3CLogic</li> <li>Agile CRM</li> <li>AppGuru</li> <li>Azuqua</li> <li>Capsule CRM</li> <li>Cisco CTI</li> <li>ClickDesk Live Chat</li> <li>Cloud Magic</li> <li>Drupal</li> <li>FreshBooks</li> <li>Google Apps</li> <li>Hootsuite</li> <li>Infusionsoft</li> <li>Joomla!</li> <li>LiveChat</li> <li>MailChimp</li> <li>Microsoft Dynamics</li> <li>Olark Live Chat</li> <li>Podio</li> <li>Shopify</li> <li>SAP Business One</li> <li>WordPress</li> <li>Zoho CRM</li> </ul> </div> <div class="clearfix"></div> </div> </div> </div> <div class="swiper-slide mini-hide"> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--lang"></span> <h3>Languages Supported</h3> </div> <div class="box-block__content" data-content="languages"> <p class="box-block__content__p bold">English <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p gray">Chinese <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">German <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Hindi <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Japanese <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Spanish <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">French <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Russian <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Italian <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p bold">Dutch <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p gray">Portugese <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p bold">Polish <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p bold">Turkish <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p bold">Swedish <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p gray">Arabic <span class="box-block__check box-block__check--no"></span> <div class="clearfix"></div> </div> </div> </div> <div class="swiper-slide mini-hide"> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--clients"></span> <h3>Prominent Clients</h3> </div> <div class="box-block__content" data-content="customers"> <p>Vodafone, GILT, Shopify, Groupon, Gov. UK</p> </div> </div> </div> <div class="swiper-slide mini-hide"> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--mobile"></span> <h3>Available Devices</h3> </div> <div class="box-block__content"> <p class="box-block__content__p capitalize gray">Windows <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p capitalize gray">Linux <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p capitalize bold">Android <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p capitalize bold">iPhone/iPad <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p capitalize gray">Mac <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p capitalize bold">Web-based <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p capitalize gray">Windows Mobile <span class="box-block__check box-block__check--no"></span> </div> </div> </div> <div class="swiper-slide mini-hide"> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--company"></span> <h3>Company Size</h3> </div> <div class="box-block__content"> <p class="box-block__content__p bold">Small Business <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p bold">Large Enterprises <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p bold">Medium Business <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p bold">Freelancers <span class="box-block__check box-block__check--yes"></span> </div> </div> </div> <div class="swiper-slide mini-hide"> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--support"></span> <h3>Available Support</h3> </div> <div class="box-block__content"> <p class="box-block__content__p capitalize bold">email <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p capitalize bold">phone <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p capitalize bold">live support <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p capitalize bold">training <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p capitalize bold">tickets <span class="box-block__check box-block__check--yes"></span> </div> </div> </div> <div class="swiper-slide mini-hide"> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--info"></span> <h3>General Info</h3> </div> <div class="box-block__content" data-content="general_info"> <p>Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.</p> </div> </div> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--email"></span> <h3>Company Email</h3> </div> <div class="box-block__content box-block__content--center box-block__content--16" data-content="email"> <p>support@zendesk.com</p> </div> </div> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--phone"></span> <h3>Contact No.</h3> </div> <div class="box-block__content box-block__content--center box-block__content--16" data-content="phone"> <p><a href="tel:+1-888-670-4887" class="phone">+1-888-670-4887</a></p> </div> </div> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--address"></span> <h3>Company's Address</h3> </div> <div class="box-block__content box-block__content--center box-block__content--16" data-content="address"> <p>989 Market Street Suite 300<br /> San Francisco, CA 94103<br /> USA</p> </div> </div> </div> <div class="swiper-slide mini-hide"> <div class="box-block"> <div class="box-block__heading head-comparisons"> <span class="icon-compare icon-compare--comparisons"></span> <h3>Zendesk Comparisons</h3> </div> <div class="box-block__content" data-content="comparisons"> <div class="row"> <div class="box-block__content__comparision-head"> <div class="col-xs-4">Name</div> <div class="col-xs-8">Comparision</div> <div class="clearfix"></div> </div> </div> <div class="row"> <div class="box-block__content__comparision-content"> <div class="box-block__content__comparision__row"> <div class="col-xs-4"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Comparison of Zendesk vs Kayako" sizes="(max-width: 93px) 100vw, 93px" 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src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Desk.com Alternative" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/desk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/desk-logo2.png 186w" /></div> <div class="box-block__content__comparision__text"> <a href="https://alternatives.financesonline.com/p/desk-salesforce/">Zendesk Alternatives 2024 - Best Similar Software</a> <span class="compare-score">8.8</span> </div> <div class="clearfix"></div> </div> <div class="box-block__content__comparision__row"> <div class="img-box"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Ytel Alternative" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Ytel-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Ytel-logo2.png 186w" /></div> <div class="box-block__content__comparision__text"> <a href="https://alternatives.financesonline.com/p/ytel/">Zendesk Alternatives 2024 - Best Similar Software</a> <span class="compare-score">8.7</span> </div> <div class="clearfix"></div> </div> <div class="box-block__content__comparision__row"> <div class="img-box"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ClickDesk Alternative" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/clickdesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/clickdesk-logo2.png 186w" /></div> <div class="box-block__content__comparision__text"> <a href="https://alternatives.financesonline.com/p/clickdesk/">Zendesk Alternatives 2024 - Best Similar Software</a> <span class="compare-score">8.6</span> </div> <div class="clearfix"></div> </div> <div class="box-block__content__comparision__row"> <div class="img-box"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="FixMe.IT Alternative" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://financesonline.com/uploads/2019/08/FixMe.IT-logo2-93x48.png 93w, https://financesonline.com/uploads/2019/08/FixMe.IT-logo2.png 186w" /></div> <div class="box-block__content__comparision__text"> <a href="https://alternatives.financesonline.com/p/fixmeit/">Zendesk Alternatives 2024 - Best Similar Software</a> <span class="compare-score">8.0</span> </div> <div class="clearfix"></div> </div> <div class="box-block__content__comparision__row"> <div class="img-box"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zailab Alternative" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/Zailab-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/Zailab-logo2.png 186w" /></div> <div class="box-block__content__comparision__text"> <a href="https://alternatives.financesonline.com/p/zaiconversations/">Zendesk Alternatives 2024 - Best Similar Software</a> <span class="compare-score">8.0</span> </div> <div class="clearfix"></div> </div> </div> </div> </div> </div> <div class="swiper-slide slide-top last-product" data-order="1" data-product-int="2" data-product="iTouchVision Case Management" data-product-id="15698" > <div class="box-header proper-header"> <h2><a href="https://reviews.financesonline.com/p/itouchvision-case-management/">iTouchVision Case Management</a></h2> <span class="icon-compare icon-compare--cancel" style="display: none;" data-slide-index="1"></span> </div> <div class="box-logo"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="iTouchVision Case Management logo" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/11/iTouchVision-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/11/iTouchVision-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/11/iTouchVision-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/11/iTouchVision-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/11/iTouchVision-logo1.png 440w" /> </div> <div class="compare-container__btns normal-buttons" data-content="buttons" data-int="1"></div> <div class="box-awards"> <p><span>NO</span>AWARDS<br> YET</p> </div> <div class="box-block"> <div class="box-block__content box-block__content--progress-box"> <h3> SmartScore™ <a class="social-icons" href="#" data-modal="#score-modal" data-dynamic="yes" title="Score"></a> </h3> <span class="score">7.7</span> </div> </div> <div class="box-block"> <div class="block__content box-block__content--progress-box"> <h3> User Satisfaction <a class="social-icons" href="#" data-modal="#user-modal" data-dynamic="yes" title="Score"></a> </h3> <span class="score">98%</span> </div> </div> <div class="box-block"> <div class="box-block__content box-block__content--pricing"> <h3>Pricing: </h3><p>Starting from <span class="box-block__content__price"> £69.98 </span> </p> </div> </div> </div> <div class="swiper-slide last-product" data-order="4" data-product-int="2" > <div class="box-header proper-header mini-show"> <h2><a href="https://reviews.financesonline.com/p/itouchvision-case-management/">iTouchVision Case Management</a></h2> </div> <div class="box-block"> <div class="box-block__heading mini-hide"> <span class="icon-compare icon-compare--pricing"></span> <h3>Pricing Model</h3> </div> <div class="box-block__content"> <p class="box-block__content__p gray">Free <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p bold">Monthly payment <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p gray">One-time payment <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Annual Subscription <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Quote-based <span class="box-block__check box-block__check--no"></span> </div> </div> </div> <div class="swiper-slide last-product" data-order="2" data-product-int="2" > <div class="box-header proper-header mini-show"> <h2><a href="https://reviews.financesonline.com/p/itouchvision-case-management/">iTouchVision Case Management</a></h2> </div> <div class="box-block"> <div class="box-block__heading mini-hide"> <span class="icon-compare icon-compare--features"></span> <h3>List of Features</h3> </div> <div class="box-block__content" data-content="features"> <div class="box-block__content__expanded"> <div class="checkboxes-list"> <ul> <li>Customized forms with user-defined fields</li> <li>Workflow Automation</li> <li>Service Request Online For Employees</li> <li>Email Integration</li> <li>Instant Access To All Case Information</li> <li>Information Management</li> <li>3rd Party Integration</li> <li>Calendar and Event Management</li> <li>Automated Time Recording</li> </ul> </div> </div> <div class="clearfix"></div> </div> </div> </div> <div class="swiper-slide last-product" data-order="3" data-product-int="2" > <div class="box-header proper-header mini-show"> <h2><a href="https://reviews.financesonline.com/p/itouchvision-case-management/">iTouchVision Case Management</a></h2> </div> <div class="box-block"> <div class="box-block__heading mini-hide"> <span class="icon-compare icon-compare--pricing"></span> <h3>Pricing Info</h3> </div> <div class="box-block__content pricing-info" data-content="pricing_info"> <div class="box-block__content__pricing-info box-block__content__expanded"> <p>Case Management from iTouchVision is a major component of the iTouchVision Professional Plan priced at £69.98 per user / month. The plan also includes:</p> <ul> <li>Mobile Apps</li> <li>Mobile Worker</li> <li>15 GB Storage</li> </ul> <p>A 3-month free trial period is also available.</p> </div> </div> <div class="box-block__content" data-content="pricing_more"> <span class="box-block__content__line"></span> <div class="center-element"> <a href="https://reviews.financesonline.com/p/itouchvision-case-management/" class="btn-custom btn-custom--bigger btn-custom--pricing">Learn more about iTouchVision Case Management pricing</a> </div> </div> </div> </div> <div class="swiper-slide last-product" data-order="5" data-product-int="3" > <div class="box-header proper-header mini-show"> <h2><a href="https://reviews.financesonline.com/p/itouchvision-case-management/">iTouchVision Case Management</a></h2> </div> <div class="box-block"> <div class="box-block__heading mini-hide"> <span class="icon-compare icon-compare--int"></span> <h3>Integrations</h3> </div> <div class="box-block__content" data-content="integrations"> <div class="box-block__content__expanded"> <p>iTouchVision Case Management offers email integration as well as 3rd party integrations with systems that support diary and case management processes.</p> </div> <div class="clearfix"></div> </div> </div> </div> <div class="swiper-slide mini-hide"> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--lang"></span> <h3>Languages Supported</h3> </div> <div class="box-block__content" data-content="languages"> <p class="box-block__content__p bold">English <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p gray">Chinese <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">German <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Hindi <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Japanese <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Spanish <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">French <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Russian <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Italian <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Dutch <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Portugese <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Polish <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Turkish <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Swedish <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p gray">Arabic <span class="box-block__check box-block__check--no"></span> <div class="clearfix"></div> </div> </div> </div> <div class="swiper-slide mini-hide"> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--clients"></span> <h3>Prominent Clients</h3> </div> <div class="box-block__content" data-content="customers"> <p></p> </div> </div> </div> <div class="swiper-slide mini-hide"> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--mobile"></span> <h3>Available Devices</h3> </div> <div class="box-block__content"> <p class="box-block__content__p capitalize bold">Windows <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p capitalize gray">Linux <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p capitalize gray">Android <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p capitalize gray">iPhone/iPad <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p capitalize bold">Mac <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p capitalize bold">Web-based <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p capitalize bold">Windows Mobile <span class="box-block__check box-block__check--yes"></span> </div> </div> </div> <div class="swiper-slide mini-hide"> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--company"></span> <h3>Company Size</h3> </div> <div class="box-block__content"> <p class="box-block__content__p bold">Small Business <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p bold">Large Enterprises <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p bold">Medium Business <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p gray">Freelancers <span class="box-block__check box-block__check--no"></span> </div> </div> </div> <div class="swiper-slide mini-hide"> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--support"></span> <h3>Available Support</h3> </div> <div class="box-block__content"> <p class="box-block__content__p capitalize bold">email <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p capitalize bold">phone <span class="box-block__check box-block__check--yes"></span> <p class="box-block__content__p capitalize gray">live support <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p capitalize gray">training <span class="box-block__check box-block__check--no"></span> <p class="box-block__content__p capitalize bold">tickets <span class="box-block__check box-block__check--yes"></span> </div> </div> </div> <div class="swiper-slide mini-hide"> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--info"></span> <h3>General Info</h3> </div> <div class="box-block__content" data-content="general_info"> <p>iTouchVision Case Management is the platform of choice for many users that require a completely functional and reliable case management system. </p> </div> </div> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--email"></span> <h3>Company Email</h3> </div> <div class="box-block__content box-block__content--center box-block__content--16" data-content="email"> <p>Contact@iTouchVision.com</p> </div> </div> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--phone"></span> <h3>Contact No.</h3> </div> <div class="box-block__content box-block__content--center box-block__content--16" data-content="phone"> <p><a href="tel:+44 20 70 999266" class="phone">+44 20 70 999266</a></p> </div> </div> <div class="box-block"> <div class="box-block__heading"> <span class="icon-compare icon-compare--address"></span> <h3>Company's Address</h3> </div> <div class="box-block__content box-block__content--center box-block__content--16" data-content="address"> <p>6-8 Bonhill Street, London<br /> EC2A 4BX<br /> United Kingdom</p> </div> </div> </div> <div class="swiper-slide mini-hide"> <div class="box-block"> <div class="box-block__heading head-comparisons"> <span class="icon-compare icon-compare--comparisons"></span> <h3>iTouchVision Case Management Comparisons</h3> </div> <div class="box-block__content" data-content="comparisons"> <div class="row"> <div class="box-block__content__comparision-head"> <div class="col-xs-4">Name</div> <div class="col-xs-8">Comparision</div> <div class="clearfix"></div> </div> </div> <div class="row"> <div class="box-block__content__comparision-content"> <div class="box-block__content__comparision__row"> <div 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If you are comparing features you should pay attention to a company size they are catering to. Specific elements might scale up with no problem for big enterprises but if you run a small or mid-sized company it’s usually more sensible to refrain paying for advanced features that you may never have a chance to use.</p> </p> </div> <p class="last-modified">Page last modified <time datetime="2024-10-30" title="2024-10-30">2024-10-30</time> </p> </div> </section> <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <h3> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://comparisons.financesonline.com/media/themes/fot/dist/img/why.png 1x,https://comparisons.financesonline.com/media/themes/fot/dist/img/why@2x.png 2x" src="https://comparisons.financesonline.com/media/themes/fot/dist/img/why.png"> Why is FinancesOnline free? </h3> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. 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