Employee Engagement

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xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </a> <p> Stronger employee experiences, stronger business growth. </p> </li> </ul> </li> <li> <ul class="mega-menu--column anchors"> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/en/solutions/business-growth/" target="_self"> <span class="link-item--wrapper"> Drive Business Growth <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> Reduce costs and streamline customer support. </p> </li> <li class="mega-menu--link-item mega-menu--link-item-anchor "> <a href="https://www.avaya.com/en/solutions/business-growth/#customer-journey-orchestration" target="_self">Customer Journey Orchestration <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </a> <p> Synchronize experiences for more personalized, effective journeys. </p> </li> <li class="mega-menu--link-item mega-menu--link-item-anchor "> <a href="https://www.avaya.com/en/solutions/business-growth/#proactive-customer-care" target="_self">Proactive Customer Care <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </a> <p> AI-led predictive analytics answer questions before they’re asked. </p> </li> </ul> </li> </ul> </div> </div> </div> <div class="mega-menu--spotlight"> <div class="spotlight"> <h4 class="spotlight-title">Industries</h4> <ul class="spotlight-list"> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/en/solutions/healthcare/">Healthcare</a> </li> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/en/solutions/education/">Education</a> </li> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/en/solutions/financial-services/">Financial Services</a> </li> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/en/solutions/media-and-entertainment/">Media and Entertainment</a> </li> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/en/solutions/public-sector/">Government</a> </li> </ul> </div> </div> </div> </section> </div> </div> </div> </div>  </li> <li class="main-menu--item" role="none"> <a class="main-menu--item-link" href="#" aria-haspopup="true" aria-expanded="false" aria-controls="submenu-" role="menuitem" target="_self"> <span class="main-menu--item-link-text"> Products </span> <span class="main-menu--item-link-icon"> <svg class="icon icon-dropdown-arrow"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-homepage/resources/images/svg/symbol-defs.svg#icon-dropdown-arrow"> </use> </svg> </span> </a>  <div class="xfpage page basicpage"> <div id="container-8818caad24" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="megamenu aem-GridColumn aem-GridColumn--default--12">  <section class="mega-menu"> <div class="mega-menu--wrapper"> <div class="mega-menu--content-wrapper"> <div class="mega-menu--content"> <div class="mega-menu--content-header"> <h4 class="content-title ">Contact Center</h4> <h5 class="content-header"><a href="https://www.avaya.com/en/products/experience-platform/" role="menu-item" target="_self"> Avaya Experience Platform</a></h5> <p> A comprehensive enterprise CX platform designed for the AI age. </p> </div> <div class="mega-menu--link-wrapper"> <ul class="mega-menu--link-list three-columns"> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/en/products/experience-platform/on-prem/" target="_self"> <span class="link-item--wrapper"> AXP On-Prem <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> A full-featured contact center solution with real-time reporting. </p> </li> </ul> </li> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/en/products/experience-platform/private/" target="_self"> <span class="link-item--wrapper"> AXP Private Cloud <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> A secure, dedicated cloud contact center on Microsoft Azure. </p> </li> </ul> </li> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a 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href="https://www.avaya.com/en/products/aura/" target="_self"> <span class="link-item--wrapper"> Avaya Aura <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> Cloud-ready pathways that connect Avaya with third-party APIs. </p> </li> </ul> </li> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item" data-disabled="cala"> <a href="https://www.avaya.com/en/products/ucaas/cloud-office/" target="_self"> <span class="link-item--wrapper"> Avaya Cloud Office <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> Customize communications in one app for ultimate flexibility. </p> </li> </ul> </li> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/en/products/ip-office/" target="_self"> <span class="link-item--wrapper"> Avaya IP Office <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> A full-featured unified comms platform, managed on-premises. </p> </li> </ul> </li> </ul> </div> </div> </div> <div class="mega-menu--spotlight"> <div class="spotlight"> <h4 class="spotlight-title">Devices</h4> <ul class="spotlight-list"> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/en/devices-and-phones/">Devices Catalog</a> <p>See all devices in one place.</p> </li> </ul> </div> <div class="spotlight"> <h4 class="spotlight-title">Core Features</h4> <ul class="spotlight-list"> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/en/partners/devconnect/sdks/">APIs and SDKs</a> <p>Access the latest Avaya SDKs and API 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<section class="mega-menu"> <div class="mega-menu--wrapper"> <div class="mega-menu--content-wrapper"> <div class="mega-menu--content"> <div class="mega-menu--content-header"> <h4 class="content-title ">Services for customer success</h4> <h5 class="content-header"><a href="https://www.avaya.com/en/services/" role="menu-item" target="_self"> Avaya Services</a></h5> <p> Our team of experts to help you get the most out of Avaya. </p> </div> <div class="mega-menu--link-wrapper"> <ul class="mega-menu--link-list three-columns"> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/en/services/avaya-professional-services/" target="_self"> <span class="link-item--wrapper"> ACES Professional Services <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> Consult with our team to support robust customer 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">Alliances</h4> <h5 class="content-header"><a href="https://www.avaya.com/en/partners/alliances/" role="menu-item" target="_self"> Tech Partners</a></h5> <p> Deliver innovative and complete solutions to your customers. </p> </div> <div class="mega-menu--link-wrapper"> <ul class="mega-menu--link-list "> <li> <ul class="mega-menu--column images four-columns"> <li class="mega-menu--link-item"> <a aria-label="partner" class="mega-menu--link-item-image" href="https://www.avaya.com/en/partners/alliances/microsoft/" target="_self"> <img src="/content/dam/aem-avaya-portal/en_us/MICROSOFT.png" alt=""/> </a> </li> <li class="mega-menu--link-item"> <a aria-label="partner" class="mega-menu--link-item-image" href="https://www.ringcentral.com/" target="_blank"> <img src="/content/dam/aem-avaya-portal/en_us/RING_CENTRAL.png" alt=""/> </a> </li> <li class="mega-menu--link-item"> <a aria-label="partner" class="mega-menu--link-item-image" href="https://www.avaya.com/en/partners/alliances/verint/" target="_self"> <img src="/content/dam/aem-avaya-portal/en_us/VERINT.png" alt=""/> </a> </li> <li class="mega-menu--link-item"> <a aria-label="partner" class="mega-menu--link-item-image" href="https://www.avaya.com/en/partners/alliances/zoom/" target="_self"> <img src="/content/dam/aem-avaya-portal/en_us/ZOOM.png" alt=""/> </a> </li> </ul> </li> </ul> </div> </div> <div class="mega-menu--content"> <div class="mega-menu--link-wrapper"> <h4 class="mega-menu--section-items-title">Find a Partner</h4> <ul class="mega-menu--link-list three-columns"> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/en/partner-locator/" target="_self"> <span class="link-item--wrapper"> Partner Locator <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> Find an Authorized Avaya Channel Partner in your part of the world. </p> </li> </ul> </li> <li> <ul class="mega-menu--column "> <li class="mega-menu--link-item"> <a href="https://www.avaya.com/en/partners/devconnect/sdks/" target="_self"> <span class="link-item--wrapper"> APIs and SDKs <svg class="icon icon-arrow-right"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/svg/symbol-defs.svg#icon-arrow-right"> </use> </svg> </span> </a> <p> Access the latest Avaya SDKs and API resources. </p> </li> </ul> </li> </ul> </div> </div> </div> <div class="mega-menu--spotlight"> <div class="spotlight"> <h4 class="spotlight-title">Become a Partner</h4> <ul class="spotlight-list"> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/en/partners/">All Programs</a> <p>Explore all of the partner types and programs available at Avaya.</p> </li> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/en/partners/channelpartners/">Channel Partners</a> </li> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/en/partners/salesagents/">Sales Agents</a> </li> <li class="spotlight-item"> <a target="_self" href="https://www.avaya.com/en/partners/serviceprovider/">Service Provider</a> </li> </ul> </div> </div> </div> </section> </div> </div> </div> </div>  </li> <li class="main-menu--item" role="none"> <a class="main-menu--item-link" href="#" aria-haspopup="true" aria-expanded="false" aria-controls="submenu-" role="menuitem" target="_self"> <span class="main-menu--item-link-text"> Resources </span> <span class="main-menu--item-link-icon"> <svg class="icon icon-dropdown-arrow"> <use xlink:href="/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-homepage/resources/images/svg/symbol-defs.svg#icon-dropdown-arrow"> </use> </svg> </span> </a>  <div class="xfpage page basicpage"> <div id="container-cce26288b1" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="megamenu aem-GridColumn 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Whether in the contact center, back office, or remote, your workforce remains connected and aligned.</p> </div> </div> <div class="pml-25__cta-wrapper"> </div> <div class="pml-25__image-wrapper"> <div class="pml-25__img-border"> <img src="/content/dam/aem-avaya-portal/en_us/GettyImages-1837425194-397x411.jpg" alt="African American male contact center agent in a call center taking a call" loading="eager"/>   </div> </div> </div>  </div> <div class="multicolumn globalComponent multicolumn--horizontal aem-GridColumn aem-GridColumn--default--12">    <div class="multicolumn__wrapper"> <div class="multicolumn__content"> <div class="multicolumn__content-inner"> <h2>Capabilities</h2> </div> </div> <div class="multicolumn__list-wrapper"> <div class="multicolumn__lists"> <h3 class="multicolumn__lists-title">AI noise reduction</h3> <div class="multicolumn__desc RTE"> <p>Implement AI-driven noise reduction to enhance call quality, improve customer satisfaction, and boost agent productivity.</p> </div> </div> <div class="multicolumn__lists"> <h3 class="multicolumn__lists-title">Team collaboration</h3> <div class="multicolumn__desc RTE"> <p>Use advanced communication tools for remote teams to ensure seamless resource access and reduce IT support demands.</p> </div> </div> <div class="multicolumn__lists"> <h3 class="multicolumn__lists-title">AI meeting summary</h3> <div class="multicolumn__desc RTE"> <p>Automate meeting summaries using AI to ensure accurate documentation and reduce post-meeting workload.</p> </div> </div> <div class="multicolumn__lists"> <h3 class="multicolumn__lists-title">Unified desktop</h3> <div class="multicolumn__desc RTE"> <p>Implement a unified desktop for agents to streamline workflows, enhance efficiency, and reduce errors.</p> </div> </div> <div class="multicolumn__lists"> <h3 class="multicolumn__lists-title">Employee biometric authentication</h3> <div class="multicolumn__desc RTE"> <p>Enhance security and streamline authentication processes with biometric authentication for stronger customer trust.</p> </div> </div> <div class="multicolumn__lists"> <h3 class="multicolumn__lists-title">Simultaneous voice and digital handling</h3> <div class="multicolumn__desc RTE"> <p>Enable agents to handle voice and digital interactions concurrently, increasing productivity and operational efficiency.</p> </div> </div> </div> </div>  </div> <div class="single-promo globalComponent single-promo--colorbox-image-full-no-image aem-GridColumn aem-GridColumn--default--12">    <div class="single-promo__wrapper" style="border-image: url(/etc.clientlibs/aem-avaya-portal/clientlibs/clientlib-site/resources/images/Solutions-1-FRAME.jpg) 1 stretch;"> <div class="single-promo__content-wrapper"> <h2 class="single-promo__title">Avaya helps Leon County streamline, centralize, and flexibly create new experiences</h2> <div class="single-promo__desc RTE"> <p>Leon County replaces its aging phone system with a more flexible platform that allows them to confidently adapt, respond, innovate, and grow.</p> </div> <div class="single-promo__cta-wrapper"> <a href="https://www.avaya.com/en/success-stories/leon_county_government/" class="single-promo__primary-btn" rel="noreferer, noopener" target="_self"> <span>Read the story</span> </a> </div> </div> <div class="single-promo__image-wrapper"> <img class="single-promo__img" loading="eager"/> </div> </div>  </div> <div class="pml-25 globalComponent pml-25--image-half-circle aem-GridColumn aem-GridColumn--default--12">    <div class="pml-25__wrapper" style="background-image: url(/content/dam/aem-avaya-portal/en_us/GettyImages-1963246662-450x495.jpg);" id="workforce-engagement"> <div class="pml-25__content"> <h2 class="pml-25__title">Workforce engagement: Empower employees through personalized support</h2> </div> <div class="pml-25__desc-wrapper"> <div class="pml-25__desc RTE"> <p>Provide AI-driven tools that deliver personalized coaching, real-time feedback, and performance insights. By fostering employee development and engagement, Avaya ensures teams remain motivated to deliver exceptional customer experiences.</p> </div> </div> <div class="pml-25__cta-wrapper"> </div> <div class="pml-25__image-wrapper"> <div class="pml-25__img-border"> <img src="/content/dam/aem-avaya-portal/en_us/GettyImages-1963246662-450x495.jpg" alt="Female call center agent with orange polka dot shirt on" loading="eager"/>   </div> </div> </div>  </div> <div class="multicolumn globalComponent multicolumn--horizontal aem-GridColumn aem-GridColumn--default--12">    <div class="multicolumn__wrapper"> <div class="multicolumn__content"> <div class="multicolumn__content-inner"> <h2>Capabilities</h2> </div> </div> <div class="multicolumn__list-wrapper"> <div class="multicolumn__lists"> <h3 class="multicolumn__lists-title">Performance analytics</h3> <div class="multicolumn__desc RTE"> <p>Implement AI-driven performance analytics for real-time insights, identifying performance gaps and automating reports to save time.</p> </div> </div> <div class="multicolumn__lists"> <h3 class="multicolumn__lists-title">Desktop and process analytics</h3> <div class="multicolumn__desc RTE"> <p>Use desktop and process analytics to monitor and improve workflows that translate to stronger productivity.</p> </div> </div> <div class="multicolumn__lists"> <h3 class="multicolumn__lists-title">Strategic workforce management</h3> <div class="multicolumn__desc RTE"> <p>Optimize staffing levels with strategic workforce management to align capacity with demand, improving efficiency and employee satisfaction.</p> </div> </div> <div class="multicolumn__lists"> <h3 class="multicolumn__lists-title">Workload forecasting</h3> <div class="multicolumn__desc RTE"> <p>Use AI-driven workload forecasting to predict customer demand accurately and optimize resource allocation.</p> </div> </div> </div> </div>  </div> <div class="cards globalComponent cards--colorbox-over-image aem-GridColumn aem-GridColumn--default--12">    <div class="cards__wrapper "> <div class="cards__header"> <h2 class="cards__main-title">Drive innovation without disruption with Avaya solutions</h2> </div> <div class="cards__section"> <div class="cards__card"> <div class="cards__card-image"> <img class="cards__card-img" src="/content/dam/aem-avaya-portal/en_us/test-folder/GettyImages-1135915092-588x545.jpg" alt="Man on a subway looking at his cellphone " loading="eager"/> </div> <div class="cards__card-content"> <h3 class="cards__card-content-title">Discover customer-centric solutions</h3> <div class="cards__card-content-desc RTE"><p>Deliver superior, seamless interactions with Avaya’s Customer Experience solutions. Harness the power of AI, self-service, and omnichannel integration to exceed customer expectations and build long-term loyalty.</p> </div> <a aria-label="Discover customer-centric solutions" href="https://www.avaya.com/en/solutions/business-growth/" class="cards__primary-btn" rel="noreferer, noopener" target="_self"> <span>Explore CX capabilities</span> </a> </div> </div> <div class="cards__card"> <div class="cards__card-image"> <img class="cards__card-img" src="/content/dam/aem-avaya-portal/en_us/solutions/education/gettyimages-553915365-588x545.jpg" alt="African American man and white woman looking at an iPad" loading="eager"/> </div> <div class="cards__card-content"> <h3 class="cards__card-content-title">Accelerate with business growth solutions</h3> <div class="cards__card-content-desc RTE"><p>Leverage Avaya’s business growth solutions to drive revenue by harnessing journey orchestration, AI-driven insights, and proactive care to increase customer lifetime value and optimize operational performance.</p> </div> <a aria-label="Accelerate with business growth solutions" href="https://www.avaya.com/en/solutions/customer-experience-and-contact-center/" class="cards__primary-btn" rel="noreferer, noopener" target="_self"> <span>Explore business growth capabilities</span> </a> </div> </div> </div> <div class="cards__showmore-block"> <a href="javascript:void(0)" class="cards__showmore" target="_self"> <span>Show more</span> </a> <a href="javascript:void(0)" class="cards__showless" target="_self"> <span>Show less</span> </a> </div> </div>  </div> <div class="end-of-page-cta globalComponent end-of-page-cta--colorbox-no-image aem-GridColumn aem-GridColumn--default--12">    <div class="end-of-page-cta__wrapper"> <div class="end-of-page-cta__image-wrapper"> <img class="end-of-page-cta__img" loading="eager"/> </div> <div class="end-of-page-cta__content-wrapper"> <h2 class="end-of-page-cta__content-title">Start transforming your employee experience</h2> <a href="https://www.avaya.com/en/contacts/?CTA=WEB-GET-EN-CE&TAC=WEB-GET-EN-CE" class="end-of-page-cta__btn" rel="noreferer, noopener" target="_self"> <span>Talk with Avaya</span> </a> </div> </div>  </div> </div> </div> </header> </div> </div> </main> <footer class="experiencefragment aem-GridColumn aem-GridColumn--default--12"> <div id="experiencefragment-30de008ddc" class="cmp-experiencefragment cmp-experiencefragment--footer"> <div id="container-6d2ff83d35" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="container responsivegrid cmp-container--wrapper cmp-container--logo-top aem-GridColumn aem-GridColumn--default--12"> <div id="container-9fd9749e8f" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="image aem-GridColumn--default--none aem-GridColumn aem-GridColumn--offset--default--0 aem-GridColumn--default--1"> <div data-cmp-is="image" 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