CINXE.COM
Conduct | Paysafe
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action="/en/search-results/"> <fieldset class="kesearch_searchbox"> <legend class="sr-only">How can we help you?</legend> <div class="kesearchbox"> <input aria-label="Search" type="search" id="ke_search_sword" name="tx_kesearch_pi1[sword]" value="" placeholder="How can we help you?" minlength="4"> <div class="clearer"> </div> </div> <input id="kesearchpagenumber" type="hidden" name="tx_kesearch_pi1[page]" value="1"> <input id="resetFilters" type="hidden" name="tx_kesearch_pi1[resetFilters]" value="0"> <input type="reset" value="Clear"> <input type="submit" value="Find"> </fieldset> </form> <div><strong>Popular Searches:</strong></div> <span> <a href="/en/search-results/?tx_kesearch_pi1%5Bpage%5D=1&tx_kesearch_pi1%5Bsword%5D=&cHash=d9ef752fc0b72d5b714e7c0ac0aac831"></a> </span> </div> </section> </div> </div> </div> <main> <div> <button type="button" class="btn btn-popover"> <span>Get in contact</span> </button> <div class="popover"> <div class="popover__header"> <span>Contact us</span> <p>To help us direct your question to the best team to provide an answer please select which option best describes you.</p> </div> <div class="popover__body"> <ul> <li> <div> <span>I would like to speak to someone about setting up a new account</span> </div> <a href="/en/get-started-today/" class="btn btn-primary btn-sm">Next</a> </li> <li> <div> <span>I'm an existing customer and need help with my account</span> </div> <a href="/en/paysafe-login-portal/" class="btn btn-primary btn-sm">Next</a> </li> <li> <div> <span>I’m looking to integrate payments to my software platform or application</span> </div> <a href="/en/partners/software-developers/" class="btn btn-primary btn-sm">Next</a> </li> </ul> </div> </div> </div> <section id="c2513" class="section--hero section--hero--24 section--dark "> <div class="hero--generic container"> <div class="row"> <div class="col-lg-6"> <h1>Our Conduct</h1> <p>Doing business the right way.<br> The highest ethical standards.</p> </div> <div class="col-lg-6"> <picture> <source type="image/webp" srcset="/fileadmin/_processed_/3/a/csm_Hero_a518ddb6a8.webp"> <img src="/fileadmin/content/images/2024/culture/Hero.jpg" alt="Three individuals at table with beverages, conversation setting" > </picture> </div> </div> </div> </section> <section id="c1617" class="module--tabs "> <div class="container"> <ul class="nav nav-tabs " role="tablist"> <li class="nav-item"> <a class="nav-link active" id="tab-1617-1271" data-toggle="tab" href="#tab-panel-1617-1271" role="tab" aria-controls="tab-panel-1617-1271" aria-selected="false"> Paysafe Code </a> </li> <li class="nav-item"> <a class="nav-link " id="tab-1617-41823" data-toggle="tab" href="#tab-panel-1617-41823" role="tab" aria-controls="tab-panel-1617-41823" aria-selected="false"> Paysafe Partner Code </a> </li> <li class="nav-item"> <a class="nav-link " id="tab-1617-5343" data-toggle="tab" href="#tab-panel-1617-5343" role="tab" aria-controls="tab-panel-1617-5343" aria-selected="false"> Whistleblowing </a> </li> </ul> <div class="tab-content"> <div class="tab-pane fade show active" id="tab-panel-1617-1271" role="tabpanel" aria-labelledby="tab-1617-1271"> <section id="c227821" class=" module--text-media "> <div class="container"> <div class="row"> <div class="col-lg-6 module__media " > <picture> <source srcset="/fileadmin/_processed_/8/4/csm_Paysafe_Code_f6eadca8a3.webp" type="image/webp"> <img src="/fileadmin/user_upload/Paysafe_Code.jpg" alt="" loading="lazy"> </picture> </div> <div class="col-lg-5 offset-lg-1 module__text"> <div> <h2 class=" "> The Paysafe Code </h2> <p>Our commitment to our culture and values is embodied in The Paysafe Code. This sets out the rules and guidelines that all of us at Paysafe follow and against which we hold ourselves accountable. The standards reflect our commitment not just to law and regulation, but to the highest ethical standards that embody our core values of being Pioneering, Courageous, Open and Focused. All of us take the guidelines set out in The Paysafe Code seriously and strive to exemplify these in our dealings with each other, our business partners and with you.</p> <p>Paysafe expects all of its business partners to adhere to the spirit of our Paysafe Code.</p> <p>Please follow the links to check <a href="/fileadmin/content/agreements/The_Paysafe_Code_EN_v4_1Feb2023.pdf" target="_blank">The Paysafe Code</a> in English, <a href="/fileadmin/content/agreements/The_Paysafe_Code_Spanish_v4_1Feb2023.pdf">Spanish</a>, and <a href="/fileadmin/content/agreements/The_Paysafe_Code_FRCA_v4_1Feb2023.pdf">French</a>.</p> </div> </div> </div> </div> </section> </div> <div class="tab-pane fade show " id="tab-panel-1617-41823" role="tabpanel" aria-labelledby="tab-1617-41823"> <section id="c168003" class=" module--text-media "> <div class="container"> <div class="row"> <div class="col-lg-6 module__media " > <picture> <source srcset="/fileadmin/_processed_/1/c/csm_Paysafe_Partner_Code_a528ef41d7.webp" type="image/webp"> <img src="/fileadmin/user_upload/Paysafe_Partner_Code.jpg" alt="" loading="lazy"> </picture> </div> <div class="col-lg-5 offset-lg-1 module__text"> <div> <h2 class=" "> The Paysafe Partner Code </h2> <p>Paysafe seeks to always conduct its business with integrity and in an honest and ethical manner. We aim to work with business partners who operate under principles that are similar to ours.</p> <p>The Paysafe Partner Code sets out Paysafe’s expectations for how our partners conduct their business and we expect that they and anyone that they in turn work with to deliver products and/or services to Paysafe will comply with these principles.</p> <p>Please click here to check the <a href="/fileadmin/content/agreements/Paysafe_Partner_Code_EN.pdf" target="_blank">Paysafe Partner Code in English</a>.</p> <p>The Paysafe Partner Code is also available in <a href="/fileadmin/content/agreements/Paysafe_Partner_Code_FRCA.pdf" target="_blank">French</a>, <a href="/fileadmin/content/agreements/Paysafe_Partner_Code_DE.pdf" target="_blank">German</a>, <a href="/fileadmin/content/agreements/Paysafe_Partner_Code_LAS.pdf" target="_blank">Spanish</a> and <a href="/fileadmin/content/agreements/Paysafe_Partner_Code_IT.pdf">Italian</a>.</p> </div> </div> </div> </div> </section> </div> <div class="tab-pane fade show " id="tab-panel-1617-5343" role="tabpanel" aria-labelledby="tab-1617-5343"> <section id="c28573" class=" module--text "> <div class="container fade--in-children"> <h2 class=" fade--in"> Whistleblowing </h2> <p class="text-left">Paysafe strives to foster a culture of openness and accountability in order to ensure the proper handling of any unethical and dishonest actions. As such, we committed to creating an open-door culture and encourage anybody working for or with Paysafe to raise their concerns about misconduct without fear of retaliation.</p> <p class="text-left">Please use the following link to raise a concern:</p> <p class="text-left"><a href="https://www.lighthouse-services.com/paysafe" target="1" rel="noreferrer">https://www.lighthouse-services.com/paysafe</a></p> <p class="text-left"><strong>Confidentiality</strong></p> <p class="text-left">Paysafe understands the confidentiality of the reports. All concerns will be treated in confidence and every effort will be made not to reveal your identity if that is your wish.</p> </div> </section> </div> </div> </div> </section> </main> <footer class="footer"> <div class="container"> <div class="row"> <div class="col-12 col-lg-3"> <div class="social-icons"> <p>Connect with us</p> <ul> <li> <a rel="noopener noreferrer" href="https://twitter.com/Paysafe" target="_blank" class="social__tw"> <span class="sr-only">Twitter</span> </a> </li> <li> <a rel="noopener noreferrer" href="https://www.youtube.com/@PaysafeGroup/" target="_blank" class="social__yt"> <span class="sr-only">Youtube</span> </a> </li> <li> <a rel="noopener noreferrer" href="https://www.facebook.com/paysafe" target="_blank" class="social__fb"> <span class="sr-only">Facebook</span> </a> </li> <li> <a rel="noopener noreferrer" href="https://www.instagram.com/paysafe" target="_blank" class="social__ig"> <span class="sr-only">Instagram</span> </a> </li> <li> <a rel="noopener 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width="110" height="44"> </a> </li> </ul> </div> </div> <div class="row copyright"> <div class="col"> <p>Copyright © 2024 Paysafe Holdings UK Limited. All rights reserved. Paysafe Financial Services Limited (FRN: 900015), Skrill Limited (FRN: 900001) and Prepaid Services Company Limited (FRN: 900021) are all authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money and payment instruments. Paysafe Payment Solutions Limited, trading as Paysafe, NETELLER, Skrill, Rapid Transfer and Skrill Money Transfer, is regulated by the Central Bank of Ireland. Paysafe Prepaid Services Limited, trading as PaysafeCard, my PaysafeCard, PaysafeCard Mastercard and Paysafecash, is regulated by the Central Bank of Ireland. The NETBANX® trademark is a property of Paysafe Holdings UK Limited. Paysafe Payment Processing Solutions, LLC is a registered Independent Sales Organization/MSP of Deutsche Bank AG, New York, NY; Citizens Bank, N.A., Providence, RI; PNC Bank, N.A., Pittsburgh, PA; Wells Fargo Bank, N.A., Concord, CA; Woodforest National Bank, Houston, TX; BMO Harris Bank, N.A, Chicago, IL; and Merrick Bank, South Jordan, UT. Paysafe Merchant Services Corp. is a registered Independent Sales Organization/MSP of Fifth Third Bank, N.A., Cincinnati, OH, USA; Citizens Bank, N.A., Providence, RI; PNC Bank, N.A., Pittsburgh, PA; and Merrick Bank, South Jordan, UT. NETELLER and Net+ are registered trademarks of Skrill Limited. Skrill is a registered trademark of Skrill Limited. The Paysafe® trademark is the registered property of Paysafe Holdings UK Limited. PaysafeCard is a registered trademark of Paysafecard.com Werkarten GmbH. Net+ and Skrill Prepaid Mastercards are issued by Paysafe Financial Services Limited and PaysafeCard Mastercard Cards are issued in the EEA by Paysafe Prepaid Services Limited as an affiliate member of Prepaid Services Company Limited and in the UK by Prepaid Services Company Limited, each pursuant to licences from Mastercard International. Mastercard is a registered trademark of Mastercard International. 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