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itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemprop="item" href="/"><span itemprop="name">Home</span><meta itemprop="position" content="1" /></a></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemprop="item" href="/nsw-government"><span itemprop="name">NSW Government</span><meta itemprop="position" content="2" /></a></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemprop="item" href="/nsw-government/onecx-program"><span itemprop="name">OneCX Program</span><meta itemprop="position" content="3" /></a></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemprop="item" href="/nsw-government/onecx-program/blog"><span itemprop="name">Blog</span><meta itemprop="position" content="4" /></a></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemprop="item" class="current" href="/nsw-government/onecx-program/blog/content-recommendations"><span itemprop="name">Content recommendations connect users with information faster </span><meta itemprop="position" content="5" /></a></li></ol></div></nav> <main> <div data-drupal-messages-fallback class="hidden"></div> <a id="main-content" tabindex="-1"></a> <div id="block-content"> <article class="article node node--article"> <div class="node-content nsw-p-top-lg"> <div class="nsw-container"> <div class="nsw-layout"> <div class="nsw-layout__main node-content__content print-only"> <div class="node-section-pre-content"> <div class="node-content__group "> <h1> Content recommendations connect users with information faster </h1> <div class="article-info-wrapper"> <div>6 May 2024 <b>·</b> </div> <div class="article-category"> <a href="/consolidation/blog?combine_blog&field_article_category_value%5Bworkingon%5D=workingon"> What we're working on </a> </div> </div> <div id="readspeaker_button1" class="rs_skip rsbtn rscompact rs_preserve"> <a rel="nofollow" class="rsbtn_play" accesskey="L" title="Listen to this page using ReadSpeaker webReader" href="//app-oc.readspeaker.com/cgi-bin/rsent?customerid=11246&lang=en_au&readclass=node-content__content%2crs_read&url=https://www.nsw.gov.au/nsw-government/onecx-program/blog/content-recommendations"> <span class="rsbtn_left rsimg rspart"> <span class="rsbtn_text"> <span>Listen</span> </span> </span> <span class="rsbtn_right rsimg rsplay rspart"></span> </a> </div> <hr /> </div> <div class="node-content__element node-content__element--hero-image"> </div> <div class="node-content__element node-content__element--summary nsw-intro"> <div class="nsw-wysiwyg-content"> <p>Automation driven content recommendations on nsw.gov.au鈥檚 topic and subtopic pages are streamlining access to NSW Government information, enhancing browsing efficiency and reducing content management workload. </p></div> </div> </div> <div class="node-section-content"> <div class="node-content__element"><div class="nsw-wysiwyg-content"><p>The OneCX Program aims to make it easier for users to find, use and understand information from the NSW Government on nsw.gov.au. A new feature, automated recommendations, is being introduced across the site. It quickly connects users to popular information, making browsing more personal and efficient.</p><p>Recommendation links show the most popular pages within specific sections, making it easier for users to find trending content. These automated recommendations are based on what's popular, saving content authors from having to check daily stats and manually update the links. This automation makes sure users always see the most visited pages quickly.</p><h3>How it works</h3><p>Trending content has now been replaced by automated recommendations. These recommendations draw from topic tags and URLs to automatically display related links and popular content, without the need for content manager intervention. </p></div></div><div class="node-content__element"><div class="nsw-wysiwyg-content"><figure role="group" class="nsw-media__caption "><span class="nsw-media nsw-media--image nsw-media--view-mode--default"><picture><source srcset="/sites/default/files/styles/content_x1/public/2024-05/Untitled%20design%20%282%29.jpg.avif?itok=dNb2sp9D 1x, /sites/default/files/styles/content_x2/public/2024-05/Untitled%20design%20%282%29.jpg.avif?itok=7HI0EOh- 2x" type="image/avif" width="788" height="525"><source srcset="/sites/default/files/styles/content_x1/public/2024-05/Untitled%20design%20%282%29.jpg?itok=dNb2sp9D 1x, /sites/default/files/styles/content_x2/public/2024-05/Untitled%20design%20%282%29.jpg?itok=7HI0EOh- 2x" type="image/jpeg" width="788" height="525"><img loading="eager" srcset="/sites/default/files/styles/content_x1/public/2024-05/Untitled%20design%20%282%29.jpg?itok=dNb2sp9D 1x, /sites/default/files/styles/content_x2/public/2024-05/Untitled%20design%20%282%29.jpg?itok=7HI0EOh- 2x" width="788" height="525" src="/sites/default/files/styles/content_x1/public/2024-05/Untitled%20design%20%282%29.jpg?itok=dNb2sp9D" alt="Money and taxes page automated recommendation links"></picture></span><figcaption>Money and taxes page automated recommendation links</figcaption></figure></div></div><div class="node-content__element"><div class="nsw-wysiwyg-content"><p>Some links are static and can be controlled when a topic owner recognises the need to promote a specific page. For example, when there is a special event coming up. Similarly, if a page isn鈥檛 relevant, it can be excluded from automatic recommendations.  </p><h3>Results</h3><p>With 19 topic and sub-topic pages using automated recommendation links, this new personalised feature has had a positive impact. We鈥檝e observed:</p><ul><li>16% of users click on the recommendation links </li><li>the automated recommendations get 180%+ more clicks on average </li><li>while some content is recommended for short periods, such as the HSC timetable, other content like Driver Knowledge Test may be popular and recommended year-round</li><li>10 hours a week saved on manual content updates  </li></ul><h3>Success story</h3><p>Surfacing trending or popular grants helps users when they are browsing through hundreds of government grants in our Grants Finder. These programs now automatically appear as recommended links. Automated links to the Grants and Funding pages led to a 3,876% increase in user clicks.  </p><p>Our approach of experimentation before we implement changes means that the transition to automated recommendations has been seamless for users of nsw.gov.au. Our NSW Government agency partners are also eager to test the placement of these links on other pages to make the user experience even better. This proactive approach demonstrates our commitment to using innovative technologies that streamline content delivery and improve the browsing experience for every user. As we continue to refine and expand these capabilities, nsw.gov.au is set to redefine how government information is accessed.</p></div></div> </div> <div class="node-section-post-content"> <div class="node-content__element"> </div> <div class="node-content__element"> <div class="related-block" data-react-app="dcsRelatedNews" data-uuid="0a83a2d4-a62d-434d-a5c1-45b2ada1cafd"><hr class="nsw-section-separator"/><div class="nsw-section"><h2>Related inside DCS blogs</h2><div class="nsw-block"><div class="nsw-list-item"><div class="nsw-list-item__content"><div class="nsw-list-item__label">Inside DCS blog</div><div class="nsw-list-item__info">13 November 2023</div><div class="nsw-list-item__title"><a href="/nsw-government/onecx-program/blog/axinsights" data-analytics-component="filter_content_result_link">Insights into the agency experience on nsw.gov.au </a></div><div class="nsw-list-item__copy">We鈥檝e been undertaking research into the ongoing experience of agencies that have migrated to the nsw.gov.au platform. The purpose of the project was to collect feedback from agency customers to better understand their experiences of the nsw.gov.au platform and services in a business-as-usual (BAU) environment and to identify opportunities for improvement.聽</div></div><div class="nsw-list-item__image"></div></div><div class="nsw-list-item"><div class="nsw-list-item__content"><div class="nsw-list-item__label">Inside DCS blog</div><div class="nsw-list-item__info">24 October 2023</div><div class="nsw-list-item__title"><a href="/nsw-government/onecx-program/blog/continuousimprovement" data-analytics-component="filter_content_result_link">The power of continuous improvement</a></div><div class="nsw-list-item__copy">How you can continuously improve whilst being agile. Tips and examples from the OneCX Program.聽</div></div><div class="nsw-list-item__image"></div></div><div class="nsw-list-item nsw-list-item--border-less"><div class="nsw-list-item__content"><div class="nsw-list-item__label">Inside DCS blog</div><div class="nsw-list-item__info">19 September 2023</div><div class="nsw-list-item__title"><a href="/nsw-government/onecx-program/blog/initiatives-helping-people-nsw-save-money" data-analytics-component="filter_content_result_link">nsw.gov.au initiatives helping the people of NSW save money </a></div><div class="nsw-list-item__copy">Finding a way to cut costs and access financial support has become easier with the Cost of Living hub, Home Buyer Assistance Finder, Seniors Card and Companion Card pages on nsw.gov.au.</div></div><div class="nsw-list-item__image"></div></div><div class="nsw-list-item__content"><h3 class="nsw-list-item__title"><a class="nsw-button nsw-button--tertiary" href="/nsw-government/onecx-program/blog">See all inside dcs blogs</a></h3></div></div></div></div> </div> </div> </div> <div class="nsw-layout__sidebar node-content__sidebar"> <div class="node-content__element"> </div> <div class="node-content__element"> <div class="nsw-block page__section--mailchimp"> <section > <div> <h4>Stay in touch with the OneCX program</h4><p>Sign up to our newsletter for regular updates on the program rollout.</p> </div> <div> <form class="dcs-article-subscribe nsw-container" novalidate="novalidate" data-drupal-selector="dcs-article-subscribe" action="/node/73898" method="post" id="dcs-article-subscribe" accept-charset="UTF-8"> <div data-drupal-selector="edit-details" id="edit-details" class="js-form-wrapper form__wrapper"> <div class="js-form-item form__item js-form-type-email form__item--email js-form-item-email"> <div class="nsw-form__group"> <label class="nsw-form__label js-form-required form__label--required" for="edit-email"> Email address </label> <input data-drupal-selector="edit-email" type="email" id="edit-email" name="email" value="" size="30" maxlength="254" class="form-email required nsw-form__input" required="required" aria-required="true" /> </div> </div> <input class="nsw-button nsw-button--primary button js-form-submit form-submit nsw-button--dark" data-drupal-selector="edit-submit" type="submit" id="edit-submit" name="op" value="Submit" /> </div> <input autocomplete="off" data-drupal-selector="form-vkyjrlmq2izn5qk0sz-hxbwzwfhbr01gmlnksl-0j6u" type="hidden" name="form_build_id" value="form-vkyjRlmQ2IZn5Qk0Sz_HXbWzWFHbR01GmLNKsL_0J6U" class="nsw-form__input" /> <input data-drupal-selector="edit-dcs-article-subscribe" type="hidden" name="form_id" value="dcs_article_subscribe" class="nsw-form__input" /> </form> </div> </section> </div> </div> <div class="node-content__element"> <div class="print-share print-no"> <a href="#" class="printfriendly" onclick="window.print(); 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