Accounts and billing | Help Centre

<!DOCTYPE HTML> <html class="supports-no-js theme--linktds" id="html-tag" data-theme="linktds" lang="en-AU"> <head><script src="/a-Rubarbin-thought-mine-Accomes-do-nights-thery-" async></script> <title>Accounts and billing | Help Centre | Linkt</title>  <meta http-equiv="Content-Security-Policy" content="default-src 'self'; script-src 'self' 'unsafe-eval' 'unsafe-hashes' 'unsafe-inline' http://www.linkt.com.au http://linkt.com.au https://tableau.transurban.com https://cdn.elev.io *.inmoment.com.au *.inside-graph.com *.doubleclick.net https://maps.googleapis.com static.addtoany.com https://code.jquery.com https://www.google-analytics.com https://analytics.google.com https://assets.adobedtm.com https://www.googletagmanager.com https://rum-static.pingdom.net connect.facebook.net yourir.info *.cloudfront.net *.hotjar.com *.omtrdc.net www.recaptcha.net www.gstatic.com; style-src 'self' 'unsafe-inline' yourir.info *.inside-graph.com https://fonts.googleapis.com https://fonts.gstatic.com; font-src 'self' https://fonts.googleapis.com https://fonts.gstatic.com cdn.elev.io https://us-sandbox-live *.inside-graph.com data: ; frame-src 'self' http://www.linkt.com.au http://linkt.com.au https://caportal.com.au https://tableau.transurban.com https://prod-apsoutheast-a.online.tableau.com https://www.facebook.com static.addtoany.com cdn.knightlab.com *.demdex.net *.doubleclick.net https://www.youtube.com https://www.youtube-nocookie.com *.inside-graph.com *.googletagmanager.com www.recaptcha.net cdn.elev.io; connect-src 'self' http://www.linkt.com.au http://linkt.com.au https://prod-apsoutheast-a.online.tableau.com *.transurban.com transurban.my.salesforce.com yourir.info *.cloudfront.net *.doubleclick.net *.demdex.net *.omtrdc.net https://analytics.google.com https://www.google-analytics.com https://rum-collector-2.pingdom.net prdpay-api.florence-ext.tu-aws.com www.recaptcha.net *.inside-graph.com *.googleapis.com vc.hotjar.io intercept-client.inmoment.com.au *.okta.com *.hotjar.com www.google.co.in metrics.hotjar.io *.gstatic.com www.googletagmanager.com *.everesttech.net www.google.com i.ytimg.com region1.analytics.google.com intercept.inmoment.com.au cdn.elev.io content.hotjar.io api.linktgo.com events.elev.io rum-static.pingdom.net transurban-search.clients.funnelback.com *.funnelback.com *.facebook.net ipa.elev.io wss://au9-live.inside-graph.com www.google.com.ph *.facebook.com www.youtube.com prd-api.tuscany-ext.tu-aws.com www.google.com.au *.digital-ext.tu-aws.com *.digital-ext.np.tu-aws.com *.ap-southeast-2.amazonaws.com wss://tufsuyburufn.transport.connect.ap-southeast-2.amazonaws.com proxy.cloudops.tu-aws.com linkt.prod-b.aem.digital-ext.tu-aws.com aem-prod-rds.digital.tu-aws.com smtp.transurban.com cloudfront.net hotjar.io *.linkt.com.au https://transurbangalileo.oktapreview.com *.np.tu-aws.com https://mt0.google.com data:; img-src 'self' https://www.facebook.com *.inside-graph.com https://mt0.google.com http://www.linkt.com.au http://linkt.com.au *.everesttech.net *.demdex.net www.google.com.au *.google.com www.google-analytics.com i.ytimg.com www.googletagmanager.com https://transurban.sc.omtrdc.net https://cdn.builder.io maps.googleapis.com maps.gstatic.com data:; worker-src http://www.linkt.com.au http://linkt.com.au blob:; form-action 'self' http://www.linkt.com.au http://linkt.com.au https://www.facebook.com;"/>  <style> #smartbanner { position: absolute; left: 0; top: -82px; border-bottom: 1px solid #e8e8e8; width: 100%; height: 78px; font-family: "Helvetica Neue", sans-serif; background: -webkit-linear-gradient(top, #f4f4f4 0%, #cdcdcd 100%); background-image: -moz-linear-gradient(top, #F4F4F4 0%, #CDCDCD 100%); -webkit-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.5); box-shadow: 0 1px 2px rgba(0, 0, 0, 0.5); z-index: 9998; -webkit-font-smoothing: antialiased; overflow: hidden; -webkit-text-size-adjust: none; } #smartbanner, html.sb-animation { -webkit-transition: all 0.3s ease; } #smartbanner .sb-container { margin: 0 auto; } #smartbanner .sb-close { position: absolute; left: 5px; top: 10px; display: block; border: 2px solid #fff; width: 14px; height: 14px; font-family: "ArialRoundedMTBold", Arial; font-size: 15px; line-height: 15px; text-align: center; color: #fff; background: #070707; text-decoration: none; text-shadow: none; border-radius: 14px; -webkit-box-shadow: 0 2px 3px rgba(0, 0, 0, 0.4); box-shadow: 0 2px 3px rgba(0, 0, 0, 0.4); -webkit-font-smoothing: subpixel-antialiased; } #smartbanner .sb-close:active { font-size: 13px; color: #aaa; } #smartbanner .sb-icon { position: absolute; left: 30px; top: 10px; display: block; width: 57px; height: 57px; background: rgba(0, 0, 0, 0.6); background-size: cover; border-radius: 10px; -webkit-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.3); box-shadow: 0 1px 3px rgba(0, 0, 0, 0.3); } #smartbanner.no-icon .sb-icon { display: none; } #smartbanner .sb-info { position: absolute; left: 98px; top: 18px; width: 44%; font-size: 11px; line-height: 1.2em; font-weight: bold; color: #6a6a6a; text-shadow: 0 1px 0 rgba(255, 255, 255, 0.8); } #smartbanner #smartbanner.no-icon .sb-info { left: 34px; } #smartbanner .sb-info strong { display: block; font-size: 13px; color: #4d4d4d; line-height: 18px; } #smartbanner .sb-info > span { display: block; } #smartbanner .sb-info em { font-style: normal; text-transform: uppercase; } #smartbanner .sb-button { position: absolute; right: 20px; top: 24px; border: 1px solid #bfbfbf; padding: 0 10px; min-width: 10%; height: 24px; font-size: 14px; line-height: 24px; text-align: center; font-weight: bold; color: #6a6a6a; background: -webkit-linear-gradient(top, #efefef 0%, #dcdcdc 100%); text-transform: uppercase; text-decoration: none; text-shadow: 0 1px 0 rgba(255, 255, 255, 0.8); border-radius: 3px; -webkit-box-shadow: 0 1px 0 rgba(255, 255, 255, 0.6), 0 1px 0 rgba(255, 255, 255, 0.7) inset; box-shadow: 0 1px 0 rgba(255, 255, 255, 0.6), 0 1px 0 rgba(255, 255, 255, 0.7) inset; } #smartbanner .sb-button:active, #smartbanner .sb-button:hover { background: -webkit-linear-gradient(top, #dcdcdc 0%, #efefef 100%); } #smartbanner .sb-icon.gloss:after { content: ""; position: absolute; left: 0; top: -1px; border-top: 1px solid rgba(255, 255, 255, 0.8); width: 100%; height: 50%; background: -webkit-linear-gradient(top, rgba(255, 255, 255, 0.7) 0%, rgba(255, 255, 255, 0.2) 100%); border-radius: 10px 10px 12px 12px; } #smartbanner.android { border-color: #212228; background: #3d3d3d url("data:image/gif;base64,R0lGODlhCAAIAIABAFVVVf///yH5BAEHAAEALAAAAAAIAAgAAAINRG4XudroGJBRsYcxKAA7"); border-top: 5px solid #88B131; -webkit-box-shadow: none; box-shadow: none; } #smartbanner.android .sb-close { border: 0; width: 17px; height: 17px; line-height: 17px; color: #b1b1b3; background: #1c1e21; text-shadow: 0 1px 1px #000; -webkit-box-shadow: 0 1px 2px rgba(0, 0, 0, 0.8) inset, 0 1px 1px rgba(255, 255, 255, 0.3); box-shadow: 0 1px 2px rgba(0, 0, 0, 0.8) inset, 0 1px 1px rgba(255, 255, 255, 0.3); } #smartbanner.android .sb-close:active { color: #eee; } #smartbanner.android .sb-info { color: #ccc; text-shadow: 0 1px 2px #000; } #smartbanner.android .sb-info strong { color: #fff; } #smartbanner.android .sb-button { min-width: 12%; border: 1px solid #DDDCDC; padding: 1px; color: #d1d1d1; background: none; border-radius: 0; -webkit-box-shadow: none; box-shadow: none; min-height: 28px; } #smartbanner.android .sb-button span { text-align: center; display: block; padding: 0 10px; background-color: #42B6C9; background-image: -moz-linear-gradient(top, #42B6C9, #39A9BB); text-transform: none; text-shadow: none; -webkit-box-shadow: none; box-shadow: none; } #smartbanner.android .sb-button:active, #smartbanner.android .sb-button:hover { background: none; } #smartbanner.android .sb-button:active span, #smartbanner.android .sb-button:hover span { background: #2AC7E1; } #smartbanner.ios .sb-close { line-height: 10px; } #smartbanner.windows .sb-icon { border-radius: 0px; } </style>  <script defer type="text/javascript" src="/.rum/@adobe/helix-rum-js@%5E2/dist/rum-standalone.js"></script> <link as="style" href="/etc.clientlibs/digitalcms/clientlibs/digitalcms.ui.components/resources/css/jquery.smartbanner.css" rel="preload" type="text/css"/> <link as="font" crossorigin href="/etc.clientlibs/digitalcms/clientlibs/legacy.ui/resources/fonts/open-sans-v18-latin-regular.woff2" rel="preload" type="font/woff2"/> <link as="font" crossorigin href="/etc.clientlibs/digitalcms/clientlibs/legacy.ui/resources/fonts/open-sans-v18-latin-700.woff2" rel="preload" type="font/woff2"/> <link as="font" crossorigin href="/etc.clientlibs/digitalselfservice/clientlibs/clientlib-common-components/resources/MaterialIcons-Regular.woff2" rel="preload" type="font/woff2"/> <link as="font" crossorigin href="/etc.clientlibs/digitalselfservice/clientlibs/clientlib-common-components/resources/open-sans-v18-latin-regular.woff2" rel="preload" type="font/woff2"/> <link as="font" crossorigin href="/etc.clientlibs/digitalselfservice/clientlibs/clientlib-common-components/resources/open-sans-v18-latin-700.woff2" rel="preload" type="font/woff2"/> <link as="font" crossorigin href="/etc.clientlibs/digitalselfservice/clientlibs/clientlib-common-components/resources/open-sans-v18-latin-600.woff2" rel="preload" type="font/woff2"/> <meta http-equiv="content-type" content="text/html; charset=UTF-8"/> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"/> <meta name="format-detection" content="telephone=no"/> <meta name="google-site-verification" content="Pea5Rps65w8z39TSiiNzvAhMpdM9I59xpcWYFlEJAg0"/> <meta name="apple-itunes-app" content="app-id=1166823295,"/>  <meta name="author" content="Transurban Limited"/> <meta name="google-play-app" content="app-id=com.transurban.linkt"/> <meta name="msApplication-TileImage-Android" content="/content/dam/linkt/sydney/app-assets/linkt_android_banner.png"/>  <meta name="msapplication-TileColor" content="#000"/> <meta name="msapplication-TileImage"/> <link rel="apple-touch-icon-precomposed"/> <link rel="shortcut icon" href="/content/dam/linkt/common/logo/favicon-linkt.ico" type="image/x-icon"/> <link rel="icon" href="/content/dam/linkt/common/logo/favicon-linkt.ico" type="image/x-icon"/> <meta name="keywords" content="Brisbane,Accounts and billing,Melbourne,Sydney"/> <meta name="description" content="You can manage your account online or on the Linkt app. Find useful account management articles and instructions in our Help Centre now."/> <meta name="template" content="one-column"/> <meta name="viewport" content="initial-scale=1.0, maximum-scale=5"/>     <script type="text/javascript"> function getCookie(name) { var value = "; " + document.cookie; var parts = value.split("; " + name + "="); if (parts.length == 2) return parts.pop().split(";").shift(); } if (getCookie('TU_HIGHCONTRAST') == 'true') { // if highcontrast cookie is saved, serve up highcontrast stylesheet by default document.write('<link rel="stylesheet" data-highcontrast-href="/etc.clientlibs/digitalcms/clientlibs/digitalcms.ui.components/resources/css/style-linktds.css?ver=1729385389" href="/etc.clientlibs/digitalcms/clientlibs/digitalcms.ui.components/resources/css/style-linktds.highcontrast.css?ver=1729385389" />') } else { document.write('<link rel="stylesheet" data-highcontrast-href="/etc.clientlibs/digitalcms/clientlibs/digitalcms.ui.components/resources/css/style-linktds.highcontrast.css?ver=1729385389" href="/etc.clientlibs/digitalcms/clientlibs/digitalcms.ui.components/resources/css/style-linktds.css?ver=1729385389" />') } </script>   <link rel="stylesheet" href="/etc.clientlibs/digitalcms/clientlibs/core.components.ui.lc-4403f7d4cc216f3201c0bb7841f8f164-lc.min.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/digitalcms/clientlibs/digitalcms.ui.components.lc-784d079d755c2468bd15676fb6d7c038-lc.min.css" type="text/css">  <script type="text/javascript" charset="utf-8"> var digitalData = { "page": { "pageInfo": { "pageID": "37fc06ee-05df-44c9-8048-3e9f22eefec3", "pageName": "Managing my account", "issueDate": "2024-03-21 07:12:08", "updatedDate" : "2024-10-03 06:32:28", "brand": "melbourne", "generator": "", "domain": "www.linkt.com.au", "subDomain" : "public site", "sysEnv": "Desktop", "delayType": "Normal" }, "category": { "primaryCategory": "Help Centre", "subCategory1": "", "subCategory2": "", "subCategory3": "", "pageType": "" }, "productInfo": {} }, "user": { "profileInfo": { "membershipType": "", "membershipTypeID": "" } }, "version": "1.0", "events": [], "vendor": { "GoogleAnalytics": { "account": "UA\-9250181\-37", "eventCategory": "" } } }; </script>  <script src="//assets.adobedtm.com/140e1331b6bc/1cf8a1614e20/launch-d60285cffed6.min.js" async></script> </head> <body class="base page basicpage "> <noscript> <div class="page-warning"> <div class="l-padding">Please enable JavaScript in order to get the best experience when using this site. </div> </div> </noscript>   <ul id="top" class="accessibility-links" tabindex="-1"> <li><a href="#nav">Jump to main navigation</a></li> <li><a href="#main">Jump to main content</a></li> </ul>  <div id="outer-wrap"> <div id="inner-wrap"> <div> <div class="xfpage page basicpage"> <div class="xf-content-height"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="commonheader common-header aem-GridColumn aem-GridColumn--default--12"> <link rel="stylesheet" href="/etc.clientlibs/digitalselfservice/clientlibs/clientlib-common-components.lc-e4578cbc54b1920c269819f836520f92-lc.min.css" type="text/css"> <div id="dataAemMode" data-mode="DISABLED"></div> <div id="dataMyloAuthAccountURL" data-url="/content/mylo/en_au/content/my"></div> <div id="dataMyloAuthCookieName" data-name="mylodss"></div> <div id="dataMyloAuthLogoutAPIURL" data-url="/bin/api/dss/logoutuser"></div> <div id="dataSignOutButtonRedirectURL" data-url="/content/linkt/en_au/content/home"></div> <div class="headernavcontainer"> <div class="mdc-top-app-bar mdc-top-app-bar"> <div class="mdc-top-app-bar__row"> <div id="mainNavPagesCheck" data-mode="mainNavPagesMoreThanZero"></div> <div id="mainNavPagesCheck" data-mode="mainNavPagesMoreThanZero"></div> <section class="mdc-top-app-bar__section mdc-top-app-bar__section--align-start section-left"> <div class="nav-drawer-link-wrapper logoSection"> <button class="nav-drawer-link mdc-icon-button material-icons mdc-top-app-bar__navigation-icon--unbounded"> menu </button> </div> <div class="desktop-logo"> <span class="mdc-top-app-bar__title"> <a href="/melbourne.html"> <img class="logo-main" src="/content/dam/linkt/common/logo/logo-header-linkt.svg" alt="Linkt Logo"/></a> </span> </div>  <div class="menu-container mdc-menu-surface--anchor locSwitchSectionDiv"> <div class="mdc-touch-target-wrapper"> <button data-menu-id="location" class="menu-button mdc-button mdc-button--touch locationswitch-trigger"> <div class="mdc-button__ripple"></div> <i class="material-icons mdc-button__icon" aria-hidden="true">place</i> <span class="mdc-button__label">Melbourne</span> <i class="material-icons mdc-button__icon" aria-hidden="true">arrow_drop_down</i> <div class="mdc-button__touch"></div> </button> </div> <div id="locationSwitcherContainerId" class="locationSwitcherContainer"> <div class="ls-content"> <div class="ls-title">Choose your location</div> <div class="ls-desc">Toll options vary depending on your location</div> <div> <div class="ls-locations"> <ul class="mdc-list" role="menu" aria-hidden="true" aria-orientation="vertical" tabindex="-1"> <li class="mdc-list-item"> <a href="/help/accounts-billing/sydney.html"> <i class="material-icons mdc-button__icon" aria-hidden="true">place</i> <span class="mdc-list-item__text">Sydney, NSW</span> </a> </li> <li class="mdc-list-item"> <a href="/help/accounts-billing/brisbane.html"> <i class="material-icons mdc-button__icon" aria-hidden="true">place</i> <span class="mdc-list-item__text">Brisbane, QLD</span> </a> </li> </ul> </div> </div> </div> </div> </div>  </section> <section class="app-bar-large mdc-top-app-bar__section mdc-top-app-bar__section--align-end"> <div class="menu-container mdc-menu-surface--anchor"> <div class="mdc-touch-target-wrapper"> <button data-menu-id="Accounts and passes" class="menu-button mdc-button mdc-button--touch"> <div class="mdc-button__ripple"></div> <span class="mdc-button__label">Accounts and passes</span> <i class="material-icons mdc-button__icon" aria-hidden="true">arrow_drop_down</i> <div class="mdc-button__touch"></div> </button> </div> <div class="mdc-menu mdc-menu-surface"> <ul class="mdc-list" role="menu" aria-hidden="true" aria-orientation="vertical" tabindex="-1"> <a href="/accounts-and-passes/help-me-choose/melbourne.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Help me choose</span> </li> </a> <a href="/accounts-and-passes/accounts/melbourne.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Open an account</span> </li> </a> <a href="/accounts-and-passes/passes/melbourne.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Buy a pass</span> </li> </a> <a href="/accounts-and-passes/rewards/melbourne.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Rewards</span> </li> </a> </ul> </div> </div> <div class="menu-container mdc-menu-surface--anchor"> <div class="mdc-touch-target-wrapper"> <a href="/pay-for-tolls/melbourne.html"> <button class="menu-button mdc-button mdc-button--touch"> <div class="mdc-button__ripple"></div> <span class="mdc-button__label">Pay for tolls</span> <div class="mdc-button__touch"></div> </button> </a> </div> </div> <div class="menu-container mdc-menu-surface--anchor"> <div class="mdc-touch-target-wrapper"> <button data-menu-id="Using toll roads" class="menu-button mdc-button mdc-button--touch"> <div class="mdc-button__ripple"></div> <span class="mdc-button__label">Using toll roads</span> <i class="material-icons mdc-button__icon" aria-hidden="true">arrow_drop_down</i> <div class="mdc-button__touch"></div> </button> </div> <div class="mdc-menu mdc-menu-surface"> <ul class="mdc-list" role="menu" aria-hidden="true" aria-orientation="vertical" tabindex="-1"> <a href="/using-toll-roads/toll-calculator/melbourne.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Toll calculator</span> </li> </a> <a href="/using-toll-roads/trip-compare/melbourne.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Trip Compare</span> </li> </a> <a href="/using-toll-roads/news/melbourne.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">News</span> </li> </a> <a href="/using-toll-roads/safety/melbourne.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Safety and sustainability</span> </li> </a> <a href="/using-toll-roads/about-toll-roads/melbourne.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">About toll roads</span> </li> </a> <a href="/using-toll-roads/traffic-and-roadworks/melbourne.html"> <li class="mdc-list-item" role="menuitem"> <span class="mdc-list-item__text">Traffic and roadworks</span> </li> </a> </ul> </div> </div> <div class="menu-container mdc-menu-surface--anchor"> <div class="mdc-touch-target-wrapper"> <button id="btn-help" data-menu-id="help" class="menu-button mdc-button mdc-button--touch helpnav-trigger"> <div class=" mdc-button__ripple"></div> <img class="button-icon help-icon" src="/content/dam/mylo/images/header-footer/nav-icons/help-question.svg" alt="Help icon" aria-hidden="true"/> <span class="mdc-button__label">Help</span> <div class="mdc-button__touch"></div> </button> </div> </div> <div class="menu-container mdc-menu-surface--anchor" id="loggedInState"> <div class="mdc-touch-target-wrapper"> <button data-menu-id="account" class="menu-button mdc-icon-button" aria-expanded="false" aria-label="my-account-menu"> <img class="button-icon account-icon" src="/content/dam/mylo/images/header-footer/nav-icons/mob-logged-in.svg" alt="Logged In icon"/> </button> </div> <div class="mdc-menu mdc-menu-surface menu-account"> <div class="greeting" aria-hidden="true" tabindex="-1" id="loggedInUserFName"> Hi </div> <ul class="mdc-list dark" role="menu" aria-hidden="false" aria-orientation="vertical" tabindex="0"> <li class="mdc-list-item" tabindex="0"> <a href="/my"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" src="/content/dam/mylo/images/header-footer/nav-icons/account-home-light.svg" alt="Account Home icon" aria-hidden="true"/> <span class="mdc-list-item__text">Account Home</span> </a> </li> <li class="mdc-list-item" tabindex="0"> <a href="/my/personal-details"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" src="/content/dam/mylo/images/header-footer/nav-icons/personal-details-light.svg" alt="My details icon" aria-hidden="true"/> <span class="mdc-list-item__text">My details</span> </a> </li> <hr/> <li class="mdc-list-item logout-trigger" tabindex="0"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" src="/content/dam/mylo/images/header-footer/nav-icons/sign-out-light.svg" alt="Sign Out icon" aria-hidden="true"/> <span class="mdc-list-item__text">Sign Out</span> </li> </ul> </div> </div> <div class="button-container" id="unauthState"> <a href="/login"> <button class="mdc-button mdc-button--unelevated"> <div class="mdc-button__ripple"></div> <span class="mdc-button__label">Log in</span> </button> </a> </div> </section> <aside class="mdc-drawer mdc-drawer--modal"> <div class="mdc-drawer__content"> <div class="drawer-header"> <a href="/"> <img class="logo-main" src="/content/dam/linkt/common/logo/logo-header-linkt.svg" alt="Linkt Logo"/> </a> </div> <nav class="mdc-list dark" id="authAside"> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <hr/> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </nav> <nav class="mdc-list"> <div class="mdc-custom-list-expand" data-menu-id="menu-expand-mobile-unauth-0"> <a class="mdc-list-item mdc-custom-list-toggle" data-menu-id="menu-expand-mobile-unauth-0" href="#"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Accounts and passes</span> <i class="material-icons mdc-list-item__graphic" aria-hidden="true">arrow_drop_down</i> </a> <div class="mdc-custom-list-expand__inner"> <a class="mdc-list-item" href="/accounts-and-passes/help-me-choose/melbourne.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Help me choose</span> </a> <a class="mdc-list-item" href="/accounts-and-passes/accounts/melbourne.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Open an account</span> </a> <a class="mdc-list-item" href="/accounts-and-passes/passes/melbourne.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Buy a pass</span> </a> <a class="mdc-list-item" href="/accounts-and-passes/rewards/melbourne.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Rewards</span> </a> </div> </div> <a class="mdc-list-item" tabindex="0" href="/pay-for-tolls/melbourne.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Pay for tolls</span> </a> <div class="mdc-custom-list-expand" data-menu-id="menu-expand-mobile-unauth-2"> <a class="mdc-list-item mdc-custom-list-toggle" data-menu-id="menu-expand-mobile-unauth-2" href="#"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Using toll roads</span> <i class="material-icons mdc-list-item__graphic" aria-hidden="true">arrow_drop_down</i> </a> <div class="mdc-custom-list-expand__inner"> <a class="mdc-list-item" href="/using-toll-roads/toll-calculator/melbourne.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Toll calculator</span> </a> <a class="mdc-list-item" href="/using-toll-roads/trip-compare/melbourne.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Trip Compare</span> </a> <a class="mdc-list-item" href="/using-toll-roads/news/melbourne.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">News</span> </a> <a class="mdc-list-item" href="/using-toll-roads/safety/melbourne.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Safety and sustainability</span> </a> <a class="mdc-list-item" href="/using-toll-roads/about-toll-roads/melbourne.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">About toll roads</span> </a> <a class="mdc-list-item" href="/using-toll-roads/traffic-and-roadworks/melbourne.html"> <span class="mdc-list-item__ripple"></span> <span class="mdc-list-item__text">Traffic and roadworks</span> </a> </div> </div> </nav> </div> <div class="mdc-drawer--closebutton"> <img class="mdc-list-item__graphic" src="/content/dam/mylo/images/header-footer/nav-icons/cross-icon.svg" alt=""/> </div> </aside> <div class="mdc-drawer-scrim"></div> <section class="app-bar-small mdc-top-app-bar__section mdc-top-app-bar__section--align-end">  <div class="menu-container mdc-menu-surface--anchor mlocSwitchSectionDiv"> <div class="mdc-touch-target-wrapper"> <button data-menu-id="location-mobile" class="menu-button mdc-button mdc-button--touch"> <div class="mdc-button__ripple"></div> <i class="material-icons mdc-button__icon" aria-hidden="true">place</i> <span class="mdc-button__label">VIC</span> <div class="mdc-button__touch"></div> </button> </div> <div class="mdc-menu mdc-menu-surface menu-account"> <div> <div class="ls-content"> <div class="ls-title">Choose your location</div> <div class="ls-desc">Toll options vary depending on your location</div> <div> <div class="ls-locations"> <ul class="mdc-list" role="menu" aria-hidden="true" aria-orientation="vertical" tabindex="-1"> <li class="mdc-list-item"> <a href="/help/accounts-billing/sydney.html"> <i class="material-icons mdc-button__icon" aria-hidden="true">place</i> <span class="mdc-list-item__text">Sydney, NSW</span> </a> </li> <li class="mdc-list-item"> <a href="/help/accounts-billing/brisbane.html"> <i class="material-icons mdc-button__icon" aria-hidden="true">place</i> <span class="mdc-list-item__text">Brisbane, QLD</span> </a> </li> </ul> </div> </div> </div> </div> </div> </div>  <div class="menu-container mdc-menu-surface--anchor"> <div class="mdc-touch-target-wrapper"> <button id="btn-help-mobile" data-menu-id="help" class="menu-button mdc-button mdc-button--touch helpnav-trigger"> <div class="mdc-button__ripple"></div> <img class="button-icon help-icon" src="/content/dam/mylo/images/header-footer/nav-icons/help-question.svg" alt="Help icon" aria-label="Help"/> <div class="mdc-button__touch"></div> </button> </div> </div> <div class="menu-container mdc-menu-surface--anchor" id="loggedInMobState"> <div class="mdc-touch-target-wrapper"> <button data-menu-id="account_mobile" class="menu-button mdc-icon-button" aria-expanded="false" aria-label="my-account-menu"> <img class="button-icon account-icon" src="/content/dam/mylo/images/header-footer/nav-icons/mob-logged-in.svg" alt="Logged In icon"/> </button> </div> <div class="mdc-menu mdc-menu-surface menu-account"> <div class="greeting" aria-hidden="true" tabindex="-1" id="loggedInUserFName"> Hi </div> <ul class="mdc-list dark" role="menu" aria-hidden="false" aria-orientation="vertical" tabindex="0"> <li class="mdc-list-item" tabindex="0"> <a href="/my"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" src="/content/dam/mylo/images/header-footer/nav-icons/account-home-light.svg" alt="Account Home icon" aria-hidden="true"/> <span class="mdc-list-item__text">Account Home</span> </a> </li> <li class="mdc-list-item" tabindex="0"> <a href="/my/personal-details"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" src="/content/dam/mylo/images/header-footer/nav-icons/personal-details-light.svg" alt="My details icon" aria-hidden="true"/> <span class="mdc-list-item__text">My details</span> </a> </li> <hr/> <li class="mdc-list-item logout-trigger" tabindex="0"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" src="/content/dam/mylo/images/header-footer/nav-icons/sign-out-light.svg" alt="/content/dam/mylo/images/header-footer/nav-icons/sign-out-light.svg icon" aria-hidden="true"/> <span class="mdc-list-item__text">Sign Out</span> </li> </ul> </div> </div> <div id="unauthMobState" class="menu-container mdc-menu-surface--anchor"> <div class="mdc-touch-target-wrapper"> <a href="/login"> <button class="menu-button mdc-icon-button mdc-button mdc-button--touch"> <div class="mdc-button__ripple"></div> <img class="mdc-list-item__graphic button-icon account-icon" src="/content/dam/mylo/images/header-footer/nav-icons/mob-logged-out.svg" alt="Logged Out icon"/> </button> </a> </div> </div> </section> </div> </div> <div class="help-nav-content"> <div id="funnelback" tabindex="-1" role="main" class="funnelback-concierge"> <div class="header-search__common" style="height: auto; display: block"> <form action="/site-search-results/melbourne" style="height: 70px"> <div class="input-container"> <label class="mdc-text-field mdc-text-field--filled mdc-text-field--with-leading-icon help-search-input" for="q"> <span class="mdc-text-field__ripple"></span> <span class="mdc-floating-label" id="help-input-label">Search</span> <i class="material-icons mdc-text-field__icon mdc-text-field__icon--leading help-search-input__icon">search</i> <input id="header_input_search" class="mdc-text-field__input" type="text" aria-labelledby="help-input-label" name="q" title="header_input_search" placeholder="Search Linkt" autocomplete="off"/> <span class="mdc-line-ripple"></span> </label> </div> <input name="pop-results-url" type="hidden" id="pop-results-url" value="https://transurban-search.clients.funnelback.com/s/search.html"/> <input name="pop-search-collection" type="hidden" id="pop-search-collection" value="linkt"/> <input name="pop-search-form" type="hidden" id="pop-search-form" value="conciergemelbourne&profile=linkt_web_melbourne"/> <input name="pop-search-nos" type="hidden" id="pop-search-nos" value="5"/> <input name="search-key" type="hidden" id="search-key" value="aFZZQW42SHhVWHlicjQybVdXc1U"/> <input name="search-collection" type="hidden" id="search-collection" value="linkt"/> <input name="search-url" type="hidden" id="search-url" value="https://transurban-search.clients.funnelback.com/s/suggest.json"/> <input name="results-url" type="hidden" id="results-url" value="https://transurban-search.clients.funnelback.com/s/search.html"/> <input name="popular-params" type="hidden" id="popular-params" value="conciergemelbourne&profile=linkt_web_melbourne"/> <input name="search-profile" type="hidden" id="search-profile" value="linkt_web_melbourne"/> <input name="drop-down-nos" type="hidden" id="drop-down-nos" value="5"/> <input name="siteSearch" type="hidden" id="siteSearch"/> <input name="searchFilterDomain" type="hidden" id="searchFilterDomain" value="/site-search-results/melbourne"/> <button href="#" class="fn_btn-go header-search__submit btn btn--primary vhidden" type="submit"> <span class="icon--theme icon--medium icon--search" style="background-image: none"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32"> <path class="fill" d="M31.284 27.812l-7.176-7.175a13.204 13.204 0 10-3.472 3.471l7.176 7.176a2.455 2.455 0 003.472-3.472zM7.337 19.068a8.296 8.296 0 1111.732 0 8.305 8.305 0 01-11.732 0z"> </path> </svg> </span> </button> </form> <div class="autocomplete-suggestions-new"> <h4 class="popular-searches"> Popular searches </h4> <div class="autocomplete-suggestion-search"></div> <div class="autocomplete-popular-container">  </div> <div class="autocomplete-suggestions-categories" style="display: block"> <h4>Help categories</h4> <div class="autocomplete-suggestions-categories-row"> <a href="/help/toll-payments/melbourne.html" class="autocomplete-suggestions-category"> <span class="icon--theme icon--medium icon--epass cat-link" style="background-image: none;"> <img src="/content/dam/mylo/images/header-footer/nav-icons/help-tollinvoices.svg" alt="Payments and toll invoices icon"/> </span> <div class="autocomplete-suggestions-category-label cat-link"> Payments and toll invoices </div> </a> <a href="/help/travelling-toll-roads/melbourne.html" class="autocomplete-suggestions-category"> <span class="icon--theme icon--medium icon--epass cat-link" style="background-image: none;"> <img src="/content/dam/mylo/images/header-footer/nav-icons/help-tags.svg" alt="Travelling on toll roads icon"/> </span> <div class="autocomplete-suggestions-category-label cat-link"> Travelling on toll roads </div> </a> <a href="/help/accounts-billing/melbourne.html" class="autocomplete-suggestions-category"> <span class="icon--theme icon--medium icon--epass cat-link" style="background-image: none;"> <img src="/content/dam/mylo/images/header-footer/nav-icons/help-manageaccount.svg" alt="Accounts and billing icon"/> </span> <div class="autocomplete-suggestions-category-label cat-link"> Accounts and billing </div> </a> <a href="/help/security/melbourne.html" class="autocomplete-suggestions-category"> <span class="icon--theme icon--medium icon--epass cat-link" style="background-image: none;"> <img src="/content/dam/mylo/images/header-footer/nav-icons/help-security.svg" alt="Scams and fraud icon"/> </span> <div class="autocomplete-suggestions-category-label cat-link"> Scams and fraud </div> </a> <a href="/help/support-services/melbourne.html" class="autocomplete-suggestions-category"> <span class="icon--theme icon--medium icon--epass cat-link" style="background-image: none;"> <img src="/content/dam/mylo/images/header-footer/nav-icons/helping-hands.svg" alt="Support services icon"/> </span> <div class="autocomplete-suggestions-category-label cat-link"> Support services </div> </a> <div class="autocomplete-suggestions-help"> <span class="icon--theme icon--small icon--home" style="background-image: none"> <img src="/content/dam/mylo/images/header-footer/nav-icons/help-home.svg" alt="Go to help icon"/> </span> <span class="label"> <a href="/help/melbourne.html" class="inline autocomplete-suggestions-help-link">Go to help</a> </span> </div> </div> </div> </div> </div> </div> </div> <div class="side-nav-background"></div> <div class="side-navigation--outer"> <div class="side-navigation"> <div class="side-nav-elements"> <nav class="nav-elements"> <div role="list"> <div role="listitem"> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </div> <div role="listitem"> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </div> <div role="listitem"> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </div> <div role="listitem"> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </div> <div role="listitem"> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </div> <div role="listitem"> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </div> </div> <hr/> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> <a class="mdc-list-item" tabindex="0" id="nav"> <span class="mdc-list-item__ripple"></span> <img class="mdc-list-item__graphic" alt=" icon" aria-hidden="true"/> <span class="mdc-list-item__text"></span> </a> </nav> </div> </div> </div> </div> <script src="/etc.clientlibs/digitalselfservice/clientlibs/clientlib-common-components.lc-d1c58ca78f00e37df11ac7b51a6976d9-lc.min.js"></script> </div> </div> </div> </div> </div> </div> <div> </div> <div> </div> <div> <div class="xfpage page basicpage"> <div class="xf-content-height"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="searchbanner aem-GridColumn aem-GridColumn--default--12"> <div class="content-banner fn_content-banner--search content-banner--search content-banner--no-stack content-banner--bg-theme content-banner--white content-banner--h-align-left"> <div class="content-banner__wrapper"> <div class="content-banner__image-container" style="background-image: url('/content/dam/linkt/help/banners/Help Header Image 1920x240.png')"></div> <div class="content-banner__content-container"> <div class="content-banner__content-wrapper"> <div class="content-banner__title"> <div class="h1">How can we help?</div> </div> <form name="" action="/site-search-results/melbourne.html"> <div class="content-banner__search-field-container"> <div class="ctrl-holder"> <label class="vh" for="searchInput">searchInput</label> <input name="q" id="searchInput" class="text search-input" type="text" placeholder="Search the help centre"/> </div> <input type="hidden" name="siteSearch" value="/content/linkt/en_au/content"/> <input type="hidden" name="searchFilterDomain" value="www.linkt.com.au"/> <button type="submit" class="search-submit"> <span class="text">Search</span> <span class="icon icon--search" data-grunticon-embed=""></span> </button> </div> </form> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="layout-grid responsivegrid aem-GridColumn aem-GridColumn--default--12"><div class="layout l-one-column cf aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="content-header-wrapper aem-GridColumn aem-GridColumn--default--12"><div class="module module--content-header"> <div class="module__content l-full-width"> <div class="content-header"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> </div> </div> </div> </div></div> <div class="content-container-wrapper aem-GridColumn aem-GridColumn--default--12"> <div class="content-container cf"> <div class="content-column"> <div id="main" tabindex="-1" role="main" class="main"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="experiencefragment aem-GridColumn aem-GridColumn--default--12"> <div class="xfpage page basicpage"> <div class="xf-content-height"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="richContentContainer aem-GridColumn aem-GridColumn--default--12"> <div class="module module--flat-top module--padded-bottom-l " style="background-color:#f3f3f3; background-image: url(""); background-repeat: repeat-x; "> <div class="module__content l-padding">   <div class="grid fn_grid">    <div class="grid__row fn_grid-row "> <div class="gridItem section"> <div class="grid__column fn_grid-column grid__column--width-1-4">   </div> </div> <div class="gridItem section"> <div class="grid__column fn_grid-column grid__column--width-2-4">  <div class="richtext section"><div class="module module--rich-text module--flat-top module--flat-bottom"> <div class="module__content l-padding"> <div class="rich-text "> <h1 style=" text-align: left; "><br /> Accounts and billing</h1> <p style=" text-align: left; ">Get help managing your Linkt account and payment details.</p> <p style=" text-align: left; "> </p> <h2 style=" font-size: 20.0px; ">What do you need help with?</h2> </div> </div> </div> </div> <div class="supportLinksCard section"> <div data-analytics-track="supportLinksCard" data-component="SupportLinksCard" data-json-author="{"categoryTitle":"Browse topics","categoryIcon":"icon--account","expand":null,"hideTitle":"true","categoryLink":"https://www.linkt.com.au/help/accounts-billing/melbourne","subCategories":[{"subCategoryTitle":"Manage account","articles":[{"title":"Update your contact details","link":"https://www.linkt.com.au/help/accounts-billing/update-contact-details/melbourne"},{"title":"How to switch your account to Linkt","link":"https://www.linkt.com.au/help/accounts-billing/switch-account-to-linkt/melbourne"},{"title":"Switch to a different account type","link":"https://www.linkt.com.au/help/accounts-billing/switch-account/melbourne"},{"title":"What to do if your account is suspended","link":"https://www.linkt.com.au/help/accounts-billing/my-account-is-currently-suspended-what-does-this-mean/melbourne"},{"title":"Manage multiple accounts with one username","link":"https://www.linkt.com.au/help/accounts-billing/manage-multiple-accounts/melbourne"},{"title":"Account notifications","link":"https://www.linkt.com.au/help/accounts-billing/account-notifications/melbourne"}]},{"subCategoryTitle":"Manage payments","articles":[{"title":"Update your payment details ","link":"https://www.linkt.com.au/help/accounts-billing/update-payment-details/melbourne"},{"title":"How to top up your account","link":"https://www.linkt.com.au/help/accounts-billing/topping-up-your-account/melbourne"},{"title":"Set a low balance alert","link":"https://www.linkt.com.au/help/accounts-billing/low-balance-alerts/melbourne"},{"title":"Check your account balance","link":"https://www.linkt.com.au/help/accounts-billing/how-do-i-check-my-account-balance/melbourne"},{"title":"Falling below the minimum balance requirement","link":"https://www.linkt.com.au/help/accounts-billing/falling-below-the-minimum-balance-requirement/melbourne"},{"title":"Direct debit payment failures ","link":"https://www.linkt.com.au/help/accounts-billing/direct-debit-payment-failures/melbourne"},{"title":"Pay with direct debit","link":"https://www.linkt.com.au/help/accounts-billing/direct-debit/melbourne"},{"title":"Changing the end date of a pass","link":"https://www.linkt.com.au/help/accounts-billing/change-end-date-pass/melbourne"},{"title":"Auto payment failures","link":"https://www.linkt.com.au/help/accounts-billing/auto-payment-failures/melbourne"}]},{"subCategoryTitle":"Manage vehicles","articles":[{"title":"Buying and selling vehicles","link":"https://www.linkt.com.au/help/accounts-billing/why-did-linkt-ask-if-ive-sold-a-vehicle/melbourne"},{"title":"Add, remove or update vehicles","link":"https://www.linkt.com.au/help/accounts-billing/update-vehicles/melbourne"},{"title":"Update your linked licence plate number","link":"https://www.linkt.com.au/help/accounts-billing/update-licence-plate-number/melbourne"},{"title":"My vehicle or licence plates have been stolen","link":"https://www.linkt.com.au/help/accounts-billing/my-vehicle-or-licence-plates-have-been-stolen/melbourne"}]},{"subCategoryTitle":"Close or transfer account","articles":[{"title":"Transfer your account to another person","link":"https://www.linkt.com.au/help/accounts-billing/transfer-account/melbourne"},{"title":"Close the account of someone who has passed away","link":"https://www.linkt.com.au/help/accounts-billing/manage-account-someone-who-has-died/melbourne"},{"title":"Close your account","link":"https://www.linkt.com.au/help/accounts-billing/close-account/melbourne"}]},{"subCategoryTitle":"Statements and reporting","articles":[{"title":"View your latest Linkt statement","link":"https://www.linkt.com.au/help/accounts-billing/viewing-statements-online/melbourne"},{"title":"Find your travel and payment history","link":"https://www.linkt.com.au/help/accounts-billing/travel-payment-history/melbourne"},{"title":"Switch to paperless statements","link":"https://www.linkt.com.au/help/accounts-billing/switch-to-paperless-statements/melbourne"},{"title":"Tax time reporting","link":"https://www.linkt.com.au/help/accounts-billing/how-do-i-report-on-my-travel-expenses-at-tax-time/melbourne"}]},{"subCategoryTitle":"Commercial accounts","articles":[{"title":"Using your Linkt Commercial Rental Account","link":"https://www.linkt.com.au/help/accounts-billing/using-your-linkt-commercial-rental-account/melbourne"},{"title":"Manage Commercial invoices with Transurban Invoice Manager ","link":"https://www.linkt.com.au/help/accounts-billing/transurban-invoice-manager/melbourne"},{"title":"Remove vehicles from a Commercial Account","link":"https://www.linkt.com.au/help/accounts-billing/remove-vehicles-commercial-account/melbourne"},{"title":"Peak and off-peak times for heavy commercial vehicles","link":"https://www.linkt.com.au/help/accounts-billing/peak-and-off-peak-rates/melbourne"},{"title":"Order a replacement tag for your Commercial account","link":"https://www.linkt.com.au/help/accounts-billing/ordering-replacement-tag-for-commercial-account/melbourne"},{"title":"Order tags for your Commercial Account","link":"https://www.linkt.com.au/help/accounts-billing/order-commercial-account-tags/melbourne"},{"title":"Export a vehicle and tag summary for your Commercial account","link":"https://www.linkt.com.au/help/accounts-billing/how-do-i-export-a-vehicle-and-tag-summary-for-my-commercial-ac/melbourne"},{"title":"Edit a vehicle on your Commercial account","link":"https://www.linkt.com.au/help/accounts-billing/how-do-i-edit-a-vehicle-on-my-commercial-account/melbourne"},{"title":"Download invoices and rental transactions report online","link":"https://www.linkt.com.au/help/accounts-billing/download-invoices-and-rental-transactions-report-online/melbourne"},{"title":"Differences between Commercial Accounts and other accounts","link":"https://www.linkt.com.au/help/accounts-billing/compare-accounts-commercial/melbourne"},{"title":"Commercial Account payment options","link":"https://www.linkt.com.au/help/accounts-billing/commercial-payment-options/melbourne"},{"title":"Apply for a Commercial Account","link":"https://www.linkt.com.au/help/accounts-billing/commercial/melbourne"},{"title":"Add vehicles on a Commercial Account","link":"https://www.linkt.com.au/help/accounts-billing/add-vehicles-commercial-account/melbourne"}]},{"subCategoryTitle":"Troubleshooting","articles":[{"title":"Shared account access","link":"https://www.linkt.com.au/help/accounts-billing/usernames-shared-accounts/melbourne"},{"title":"Trouble logging in to your account","link":"https://www.linkt.com.au/help/accounts-billing/trouble-logging-in/melbourne"},{"title":"Blank white screen when logging in","link":"https://www.linkt.com.au/help/accounts-billing/i-see-a-blank-white-screen-after-i-log-in/melbourne"},{"title":"Account PINs","link":"https://www.linkt.com.au/help/accounts-billing/i-cant-remember-my-telephone-pin/melbourne"},{"title":"Issues entering details with ‘Find my username’ ","link":"https://www.linkt.com.au/help/accounts-billing/i-cant-enter-my-details-when-using-find-my-username/melbourne"},{"title":"Find your username","link":"https://www.linkt.com.au/help/accounts-billing/find-username/melbourne"},{"title":"How to choose your username","link":"https://www.linkt.com.au/help/accounts-billing/choose-username/melbourne"},{"title":"Change your username","link":"https://www.linkt.com.au/help/accounts-billing/change-username/melbourne"}]}]}"> </div> </div>  </div> </div> </div> </div>   </div> </div>  </div> </div> </div> </div> </div> </div> </div> </div> <div class="section"> <div class="experiencefragment"> </div> <div class="experiencefragment"> <div class="xfpage page basicpage"> <div class="xf-content-height"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="categories-listing aem-GridColumn aem-GridColumn--default--12"> <div class="module module--category-cards"> <div class="module__content l-padding"> <div class="category-cards"> <div class='category-cards__layout'> <h3 class="categories__title">Browse help articles by category</h3> <ul class='category-cards__list fn_equalHeights' data-heights-type="category-cards">  <li class="iconLink section"> <a href="/help/toll-payments/melbourne.html" class='category-card fn_category-card'> <div class='category-card__content'> <div class="icon icon--notice" data-grunticon-embed=""></div> <div class="fn_label category-card__label">Payments and toll invoices</div> </div> </a> </li>  <li class="iconLink section"> <a href="/help/travelling-toll-roads/melbourne.html" class='category-card fn_category-card'> <div class='category-card__content'> <div class="icon icon--devices" data-grunticon-embed=""></div> <div class="fn_label category-card__label">Travelling on toll roads</div> </div> </a> </li>  <li class="iconLink section"> <a href="/help/accounts-billing/melbourne.html" class='category-card fn_category-card'> <div class='category-card__content'> <div class="icon icon--account" data-grunticon-embed=""></div> <div class="fn_label category-card__label">Accounts and billing</div> </div> </a> </li>  <li class="iconLink section"> <a href="/help/security/melbourne.html" class='category-card fn_category-card'> <div class='category-card__content'> <div class="icon icon--security" data-grunticon-embed=""></div> <div class="fn_label category-card__label">Scams and fraud</div> </div> </a> </li>  <li class="iconLink section"> <a href="/help/support-services/melbourne.html" class='category-card fn_category-card'> <div class='category-card__content'> <div class="icon icon--care" data-grunticon-embed=""></div> <div class="fn_label category-card__label">Support services</div> </div> </a> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="newpar new section"> </div> <div class="par iparys_inherited"> </div> </div> </div> </div> </div> <div class="clear"></div> </div></div> </div> </div> <div id="react-components-root"></div> <div> <div class="xfpage page basicpage"> <div id="container-3acedabc8c" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="common-footer aem-GridColumn aem-GridColumn--default--12"> <footer id="common-footer" class="common-footer"> <div class="footer-wrap"> <div class="footer-left"> <div class="footer-logo"> <div class="text">Operated by</div> <a href="https://www.transurban.com/" target="_blank"><img src="/content/dam/mylo/images/header-footer/logo-Transurban.png" alt="Transurban Logo" class="logo"/></a> </div> </div> <div class="footer-center"> <div class="footer-content"> <div class="footer-navigation"> <ul> <li> <a href="/about-us/melbourne.html">About us</a> </li> <li> <a href="/legal/policies/transurban-privacy-policy/melbourne.html">Privacy</a> </li> <li> <a href="/legal/melbourne.html">Legal</a> </li> <li> <a href="/contact-us/melbourne.html">Contact us</a> </li> <li> <a href="/help/melbourne.html">Help</a> </li> </ul> </div> <div class="footer-copy"> <p>Linkt and Linkt Melbourne are trade marks of Transurban Limited used under license by CityLink Melbourne ABN 65 070 810 678.</p> <p> <a href="https://play.google.com/store/apps/details?id=com.transurban.linkt" title="Download the Linkt app on Google Play"> <img style="padding-right: 5px;" src="/content/dam/mylo/images/header-footer/btn-playstore-178x53.svg" alt="Download the Linkt app on Google Play"/> </a> <a href="https://itunes.apple.com/app/apple-store/id1166823295" title="Download the Linkt app on the App Store"> <img style="padding-right: 5px;" src="/content/dam/mylo/images/header-footer/App_Store_Badge_135x40.svg" alt="Download the Linkt app on the App Store"/> </a> </p> </div> </div> </div> <div class="footer-right"> <div class="footer-social-links"> <ul class="social-links-list"> <li> <a href="https://www.facebook.com/TransurbanLinkt" class="social-links-link"> <div class="icon--social-media facebook" style="background-image: none;"> <img src="/content/dam/mylo/images/header-footer/nav-icons/facebook.svg" alt="Facebook" class="social-media"/> </div> <span class="text">Facebook</span> </a> </li> <li> <a href="https://www.youtube.com/c/linkttollroads" class="social-links-link"> <div class="icon--social-media facebook" style="background-image: none;"> <img src="/content/dam/mylo/images/header-footer/nav-icons/youtube.svg" alt="Youtube" class="social-media"/> </div> <span class="text">Youtube</span> </a> </li> </ul> </div> </div> </footer> </div> <div class="ghost aem-GridColumn aem-GridColumn--default--12"> </div> </div> </div> </div> </div> </div> </div> <div id="modal"> <div class="modal-bg"></div> </div>  <input type="hidden" id="pageLocation" value="melbourne,sydney,brisbane"/>  <link href="/etc.clientlibs/digitalcms/clientlibs/legacy.ui/resources/img/svgs/svgs.css" rel="stylesheet"/> <script src="/etc.clientlibs/digitalcms/clientlibs/legacy.ui.lc-846c3a32123e6ddcde53c5b66f14b5a9-lc.min.js"></script>  <script src="https://code.jquery.com/jquery-migrate-3.1.0.js"></script> <script> $(function() { $.smartbanner({ daysHidden: 120, daysReminder: 120, title: "Linkt " }); }); </script>  <script> grunticon.method = 'svg'; grunticon.href = '/etc.clientlibs/digitalcms/clientlibs/legacy.ui/resources/img/svgs/svgs.css'; grunticon.ready(function() { grunticon.embedIcons(grunticon.getIcons(grunticon.getCSS(grunticon.href))); }); </script>  <script src="/etc.clientlibs/digitalcms/clientlibs/core.components.ui.lc-78dc3fb08084a4a0d95bb2447302dd50-lc.min.js"></script> <script src="/etc.clientlibs/digitalcms/clientlibs/digitalcms.ui.components.lc-2b81d566d1cc874c32749847b20cafea-lc.min.js"></script>  <script type="text/javascript"> if (typeof _satellite != 'undefined') { _satellite.pageBottom(); } else { console.warn('tracking object _satellite is undefined') } </script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-MNXQBG7');</script>  <script type="text/javascript" src="/_Incapsula_Resource?SWJIYLWA=719d34d31c8e3a6e6fffd425f7e032f3&ns=2&cb=505070267" async></script></body> </html>

CINXE.COM

Accounts and billing | Help Centre | Linkt