OCBC Digital Banking | Frank by OCBC

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Enjoy bite-sized mobile investing, and cash and card-free living.</p></div> </div> </div> </div> </div> </div> <div class="field__item last-visible-element"> <div style="" class="section gradient-block"> <div class="section__inner gradient-block__inner"> <div class="gradient-block__items"> <div class="gradient-block__item gradient-block__item--first"><div class="header-bottom container-fluid"> <div class="container"> <div class="he-bo-list d-flex align-items-center justify-content-between justify-content-lg-end"> <div class="com_nav-scroller"> <div class="he-bo-menu"> <ul> <li><a href="#manage">Manage</a></li> <li><a href="#whats-new">what's new</a></li> <li><a href="#banking">banking</a></li> <li><a href="#card-control">card control</a></li> <li><a href="#payments">payments</a></li> <li><a href="#investments">investments</a></li> <li><a href="#faq">FAQ</a></li> </ul> </div> </div> <div class="d-none d-tablet-md-block"> <div class="com_enquire-os" data-os="ios"> <a class="button button-primary" href="https://apps.apple.com/sg/app/ocbc-sg-mobile-banking/id292506828" target="_blank">Download app</a> </div> <div class="com_enquire-os" data-os="android"> <a class="button button-primary" href="https://play.google.com/store/apps/details?id=com.ocbc.mobile&hl=en" target="_blank">Download app</a> </div> <div class="com_enquire-os" data-os="huawei"> <a class="button button-primary" href="https://appgallery5.huawei.com/#/app/C101921711" target="_blank">Download app</a> </div> </div> </div> </div> </div> <section id="main-wrapper" class="animate page-theme--red"> <div class="section com_masthead pb-0"> <div class="container-fluid theme theme-gradient-red bp-rel text-white"> <div class="container com_masthead-main bp-rel d-flex align-items-end"> <div class="row"> <div class="col-12"> <div class="d-none d-sm-block d-lg-none text-center"> <img src="/iwov-resources/v2/img/digital-banking/digital-masthead-desktop@2x.png" width="690" alt=""> </div> </div> <div class="col-12 col-lg-6 col-xl-5"> <div class="com_masthead-par"> <div class="container animate" anim-control="parent"> <div class="com_masthead-icon bp-ab"><img src="/iwov-resources/v2/img/OCBC_Mobile_Banking_App_Invert_160x160-v2%402x.png?202307021328" width="80" alt=""></div> <h5 class="section-header">digital banking</h5> <h1 class="mob-mb0">Call the shots <br class="d-none d-md-block">with Digital Banking</h1> <div class="d-none d-sm-block pr2"> <p>With OCBC Digital Banking, you're in your turf. Pay anyone, get personalised insights, invest and more when you want it, how you want it.</p> </div> </div> </div> </div> </div> </div> <div class="d-none d-lg-block bp-banner bp-ab" style="background-image: url('/iwov-resources/v2/img/digital-banking/digital-masthead-desktop@2x.png'); background-position: calc(50% + 145px) 100%; background-size: 848px auto;"></div> <div class="d-block d-sm-none bp-banner bp-ab" style="background-image: url('/iwov-resources/v2/img/digital-banking/digital-masthead-mobile@2x.png'); background-position: calc(50% + 50px) calc(100% - 50px); background-size: auto 368px;"></div> </div> </div> <div id="manage" class="section bg-ice-blue"> <div class="container width-medium-3 theme theme-red"> <div class="section-title text-md-center"> <h5 class="section-header">Manage your finances</h5> <h2>Your money in your hands</h2> </div> <ul class="di-ba-list"> <li> <div class="db-li-set"> <div class="dl-se-img"> <div class="com_lottie" data-onScroll="true"> <lottie-player data-width="458" data-height="440" src="/iwov-resources/v2/lottiefiles/cvp/CVP-savinggoals.json"></lottie-player> </div> </div> <div class="dl-se-par"> <h4>Save for your wishlist</h4> <p>Set <strong>Savings Goals</strong> to automatically put money aside each month. Then get ready to check off your wishlist!</p> <div class="mt4"> <a class="button button-primary button-width-1 button-filled" href="https://www.frankbyocbc.com/plan/savings-goals">Learn more</a> </div> </div> </div> </li> <li> <div class="db-li-set"> <div class="dl-se-img"> <div class="com_lottie" data-onScroll="true"> <lottie-player data-width="458" data-height="440" src="/iwov-resources/v2/lottiefiles/cvp/CVP-moneyinsights.json"></lottie-player> </div> </div> <div class="dl-se-par"> <h4>Track the ins & outs</h4> <p>Track and categorise all your monthly spending with <strong>Money In$ights</strong>. You’ll know exactly where your money is going.</p> <div class="mt4"> <a class="button button-primary button-width-1 button-filled" href="https://www.frankbyocbc.com/plan/money-insight#moneyinsights">Learn more</a> </div> </div> </div> </li> <li> <div class="db-li-set"> <div class="dl-se-img"> <div class="com_lottie" data-onScroll="true"> <lottie-player data-width="458" data-height="440" src="/iwov-resources/v2/lottiefiles/cvp/CVP-budgeting.json?v=2023070402"></lottie-player> </div> </div> <div class="dl-se-par"> <h4>Prep for next month</h4> <p>With <strong>Budgeting</strong>, you can plan for all parts of life so you won’t feel guilty at the end of each month.</p> <div class="mt4"> <a class="button button-primary button-width-1 button-filled" href="https://www.frankbyocbc.com/plan/money-insight#budgeting">Learn more</a> </div> </div> </div> </li> </ul> </div> </div> <div id="whats-new" class="section section-large"> <div class="container theme theme-red"> <div class="section-title text-md-center"> <h5 class="section-header">What's new</h5> <h2>Newest updates in Digital Banking</h2> </div> <div class="com_desktop-carousel bullet-1" data-dots="true"> <div class="item"> <div class="db-ne-set"> <div class="db-ne-img"><img src="/iwov-resources/v2/img/digital-banking/digital-new-budgeting@2x.png" width="263" alt=""></div> <div> <h5 class="product-header">Budgeting</h5> <h5>Set budgets for different categories on your mobile banking app</h5> </div> </div> </div> <div class="item"> <div class="db-ne-set"> <div class="db-ne-img"><img src="/iwov-resources/v2/img/digital-banking/digital-new-singpass@2x.png?2021040101" width="263" alt=""></div> <div> <h5 class="product-header">SINGPASS MOBILE LOGIN</h5> <h5>Easier access to OCBC Digital Banking</h5> </div> </div> </div> <div class="item"> <div class="db-ne-set"> <div class="db-ne-img"><img src="/iwov-resources/v2/img/digital-banking/digital-new-cardcontrol@2x.png" width="263" alt=""></div> <div> <h5 class="product-header">Card control</h5> <h5>All your cards under your control</h5> </div> </div> </div> <div class="item"> <div class="db-ne-set"> <div class="db-ne-img"><img src="/iwov-resources/v2/img/digital-banking/digital-new-actioninsights@2x.png" width="263" alt=""></div> <div> <h5 class="product-header">Actionable insights</h5> <h5>Manage your finances with personalised tips</h5> </div> </div> </div> </div> </div> </div> <div id="banking" class="section bg-gradient-pink"> <div class="container theme theme-red"> <div class="row row-medium flex-lg-row-reverse"> <div class="col-lg-6"> <div class="section-title mb5"> <h5 class="section-header">Hassle-free banking</h5> <h2>Secure logins anytime, anywhere</h2> </div> <ul class="ha-fr-list"> <li> <div class="ha-fr-set"> <h5 class="mb2"><span class="align-bottom"><img src="/iwov-resources/v2/img/icon_victory_hand.png" width="32" alt=""></span> Digital token for all banking needs</h5> <p>Bid goodbye to physical tokens or SMS OTPs. Simply activate OneToken on your mobile banking app.</p> <a class="link-arrow link-theme" data-fancybox href="#digital-token-for-all-banking-needs">Learn more</a> </div> </li> <li> <div class="ha-fr-set"> <h5 class="mb2"><span class="align-bottom"><img src="/iwov-resources/v2/img/icon_key.png" width="32" alt=""></span> One less password to remember</h5> <p>Gain easy and safe access to OCBC Digital Banking with SingPass Mobile login.</p> </div> </li> </ul> </div> <div class="col-lg-6 mt-5 mt-lg-0"> <div class="ho-banner-set mobile-pull-right mt-0 mb-0 text-center"><img src="/iwov-resources/v2/img/digital-banking/digital-hasslefree@2x.png" width="556" alt=""></div> </div> </div> </div> </div> <hr class="section-sep bg-gradient-pink"> <div id="card-control" class="section bg-gradient-pink"> <div class="container theme theme-red"> <div class="row row-medium"> <div class="col-lg-6"> <div class="section-title mb5"> <h5 class="section-header">card control</h5> <h2>Your card, your rules</h2> </div> <ul class="ha-fr-list"> <li> <div class="ha-fr-set"> <h5 class="mb2"><span class="align-bottom"><img src="/iwov-resources/v2/img/icon_locked.png" width="32" alt=""></span> Full control over all cards</h5> <p>Lost or damaged card? Lock it, request for a new one or a replacement straight from the mobile banking app.</p> <a class="link-arrow link-theme" data-fancybox href="#full-control-over-all-cards">Learn more</a> </div> </li> <li> <div class="ha-fr-set"> <h5 class="mb2"><span class="align-bottom"><img src="/iwov-resources/v2/img/icon_magnifying_glass_tilted_left.png" width="32" alt=""></span> Transparency on all transactions</h5> <p>Duplicate or unauthorised purchases? Use the mobile banking app to dispute the charge.</p> </div> </li> </ul> </div> <div class="col-lg-6 mt-5 mt-lg-0"> <div class="ho-banner-set mobile-pull-left mt-0 mb-0 text-center"><img src="/iwov-resources/v2/img/digital-banking/digital-cardcontrol@2x.png" width="556" alt=""></div> </div> </div> </div> </div> <hr class="section-sep bg-gradient-pink"> <div id="payments" class="section bg-gradient-pink d-none"> <div class="container theme theme-red"> <div class="row row-medium flex-lg-row-reverse"> <div class="col-lg-6"> <div class="section-title mb5"> <h5 class="section-header">OCBC Pay Anyone™</h5> <h2>Pay anyone when you want</h2> </div> <ul class="ha-fr-list"> <li> <div class="ha-fr-set"> <h5 class="mb2"><span class="align-bottom"><img src="/iwov-resources/v2/img/icon_banknote_with_dollar_sign.png" width="32" alt=""></span> No physical card needed</h5> <p>Left your card at home? Use the OCBC Pay Anyone™ app to withdraw money at the ATM.</p> </div> </li> <li> <div class="ha-fr-set"> <h5 class="mb2"><span class="align-bottom"><img src="/iwov-resources/v2/img/icon_man_genie.png" width="32" alt=""></span> Send or request payment</h5> <p>The app also lets you pay everyone with their mobile number. Plus, request payment from your friends by generating QR codes!</p> <div class="mt3 row-simple row-simple-large d-xl-flex align-items-center text-center"> <div> <div class="com_dropdown d-none d-md-block"> <a class="com_dropdown-title button button-primary button-width-2 btn-border btn-white" href="#">Download pay anyone™</a> <div class="com_dropdown-content"> <ul> <li><a href="https://apps.apple.com/sg/app/ocbc-pay-anyone/id1238648978" target="_blank"><img src="/iwov-resources/v2/img/i-os@2x.png" width="144" alt=""></a></li> <li><a href="https://play.google.com/store/apps/details?id=com.ocbc.pay&hl=en" target="_blank"><img src="/iwov-resources/v2/img/android@2x.png" width="144" alt=""></a></li> <li><a href="https://appgallery5.huawei.com/#/app/C101921737" target="_blank"><img src="/iwov-resources/v2/img/huawei@2x.png" width="144" alt=""></a></li> </ul> </div> </div> <div class="d-block d-md-none"> <div class="com_enquire-os" data-os="ios"> <a class="button button-primary button-width-2 btn-border btn-white" href="https://apps.apple.com/sg/app/ocbc-pay-anyone/id1238648978" target="_blank">Download pay anyone™</a> </div> <div class="com_enquire-os" data-os="android"> <a class="button button-primary button-width-2 btn-border btn-white" href="https://play.google.com/store/apps/details?id=com.ocbc.pay&hl=en" target="_blank">Download pay anyone™</a> </div> <div class="com_enquire-os" data-os="huawei"> <a class="button button-primary button-width-2 btn-border btn-white" href="https://appgallery5.huawei.com/#/app/C101921737" target="_blank">Download pay anyone™</a> </div> </div> </div> <div> <a class="link-arrow" href="https://www.ocbc.com/personal-banking/digital-banking/payanyone.page" target="_blank">Learn more</a> </div> </div> </div> </li> </ul> </div> <div class="col-lg-6 mt-5 mt-lg-0"> <div class="ho-banner-set mobile-pull-right mt-0 mb-0 text-center"> <div class="d-inline-block bp-rel"> <img src="/iwov-resources/v2/img/digital-banking/digital-payments@2x.png" width="556" alt=""> <div class="ho-ba-icon bp-ab"><img src="/iwov-resources/v2/img/payanyone@2x.png" width="128" alt=""></div> </div> </div> </div> </div> </div> </div> <div id="investments" class="section bg-ice-blue"> <div class="container theme theme-red"> <div class="section-title text-md-center mb5"> <h5 class="section-header">Grow your wealth</h5> <h2>Invest on your own terms</h2> </div> <div class="product-card-block__row product-card-block__row--three"> <div class="product-card"> <div class="di-ba-card-set"> <div class="db-cs-col"><img src="/iwov-resources/v2/img/digital-banking/digital-investments-purchase@2x.png" alt=""></div> <div class="db-cs-col col-par"> <h5>Purchase on-the-go</h5> <p>Build a diversified portfolio for any risk appetite. Buy and sell Unit Trusts, Singapore Government Securities and BCIP easily via the app.</p> </div> <div class="db-cs-col"> <a class="link-arrow link-theme" data-fancybox href="#purchase-on-the-go">Learn more</a> </div> </div> </div> <div class="product-card"> <div class="di-ba-card-set"> <div class="db-cs-col gh1"><img src="/iwov-resources/v2/img/digital-banking/digital-investments-track@2x.png" alt=""></div> <div class="db-cs-col col-par"> <h5>Track your investments</h5> <p>Set alerts on your app so that you never miss out on price fluctuations and market movements.</p> </div> <div class="db-cs-col"> <a class="link-arrow link-theme" data-fancybox href="#track-your-investments">Learn more</a> </div> </div> </div> <div class="product-card"> <div class="di-ba-card-set"> <div class="db-cs-col gh1"><img src="/iwov-resources/v2/img/digital-banking/digital-investments-insights@2x.png" alt=""></div> <div class="db-cs-col col-par"> <h5>Get personalised wealth insights</h5> <p>Monitor your portfolio, and gain access to investment ideas and thematic articles from OCBC investment experts from the app.</p> </div> <div class="db-cs-col"> <a class="link-arrow link-theme" data-fancybox href="#get-personalised-wealth-insights">Learn more</a> </div> </div> </div> </div> </div> </div> <div class="section com_promotion-box"> <div class="container theme theme-red"> <div class="com_pr-box-main box-gradient com_promotion-box-pull box-large com_pr-box-img-right"> <div class="com_pr-box-img right d-none d-md-block"><img src="/iwov-resources/v2/img/digital-banking/digital-download@2x.png" width="458" alt=""></div> <div class="com_pr-box box-col"> <div class="section-title d-flex mb-0"> <div> <img class="badge-shadow shadow-none" src="/iwov-resources/v2/img/OCBC_Mobile_Banking_App_Invert_160x160-v2%402x.png?202307021327" width="80" alt=""> </div> <div> <h2 class="mb2">Stay on top of your money <br class="d-none d-md-block">with OCBC Mobile Banking</h2> <div class="d-none d-md-block"> <div class="row row-small"> <div class="col-auto mb15"><a href="https://apps.apple.com/sg/app/ocbc-sg-mobile-banking/id292506828" target="_blank"><img src="/iwov-resources/v2/img/i-os-light@2x.png" width="144" alt=""></a></div> <div class="col-auto mb15"><a href="https://play.google.com/store/apps/details?id=com.ocbc.mobile&hl=en" target="_blank"><img src="/iwov-resources/v2/img/android-light@2x.png" width="144" alt=""></a></div> <div class="col-auto mb15"><a href="https://appgallery5.huawei.com/#/app/C101921711" target="_blank"><img src="/iwov-resources/v2/img/huawei-light@2x.png" width="144" alt=""></a></div> </div> </div> </div> </div> <div class="d-block d-md-none text-center mob-mt1"> <div class="com_enquire-os" data-os="ios"> <a class="button button-primary button-width-2" href="https://apps.apple.com/sg/app/ocbc-sg-mobile-banking/id292506828" target="_blank">Download app</a> </div> <div class="com_enquire-os" data-os="android"> <a class="button button-primary button-width-2" href="https://play.google.com/store/apps/details?id=com.ocbc.mobile&hl=en" target="_blank">Download app</a> </div> <div class="com_enquire-os" data-os="huawei"> <a class="button button-primary button-width-2" href="https://appgallery5.huawei.com/#/app/C101921711" target="_blank">Download app</a> </div> </div> <div class="bp-img pull-left pull-right pull-bottom mob-mt2 d-block d-md-none text-center"><img src="/iwov-resources/v2/img/digital-banking/digital-download@2x.png" width="458" alt=""></div> </div> </div> </div> </div> <div class="section section-large"> <div id="faq" class="container"> <div class="section-title mb1"> <div class="d-flex align-items-center justify-content-between"> <h4 class="mb-0">FAQ</h4> <a class="link-arrow" href="https://www.ocbc.com/personal-banking/help-and-support/digital-banking/general" target="_blank">See all FAQ</a> </div> </div> <ul class="theme-accordion com_accordion" close-others="true" open-first="false"> <li class="com_accordion-set"> <div class="com_accordion-title"> <p>What is new in the latest OCBC Mobile Banking app </p> </div> <div class="com_accordion-content"> <ul class="list-decimal list-pb-2"> <li> <p><strong>What is new in the latest OCBC Mobile Banking app?</strong></p> <p>The latest OCBC Mobile Banking App release in Aug 2019 is a major update from the previous version. The main updates are:</p> <ul class="list-decimal"> <li><strong>New design</strong> – the app sports a completely new look. The re-designed user interface also enables easier access to commonly-performed transactions (such as Transfer Funds and Pay Bills) through one-tap quick access buttons, as well as a new re-designed main menu.</li> <li><strong>One view of all transactions</strong> – view your latest transactions across all Current, Savings and card accounts at a glance. This is available on the Account Summary dashboard –"Your activity" to view the last 7 transactions from the past 7 days; and tap on "See more" to view all transactions from the past 7 days.</li> <li><strong>OCBC Banking Assistant</strong> – interact with an AI-based voice banking assistant who can help you with banking enquiries and bill payments, using just your voice. Access this by tapping on the "Banking Assistant" icon at the bottom after logging on.</li> <li> <strong>Manage Wealth</strong> – (introduced in Jul 2019) customers can now access and perform wealth-management services and activities on the Mobile Banking app. <ul class="list-dot"> <li><strong>Access to wealth content:</strong> such as market insights, investment ideas and thematic content</li> <li><strong>Invest on the go:</strong> buy and sell unit trusts, Singapore Government Securities, make contributions to your SRS account and pay for shares</li> <li><strong>Keep track:</strong> of investment portfolios and UT price movements by setting alerts.</li> </ul> </li> </ul> </li> <li> <p><strong>Why is the app being updated so frequently? There was one update made last month</strong></p> <p>We are completely redesigning the mobile banking experience and cannot wait to get the cool new stuff out for you to enjoy! This is why we are progressively building and releasing these updates. We hope that you enjoy the new experience, and encourage you share your feedback with us.</p> </li> <li> <p><strong>Do I need to upgrade my mobile device to download and use the latest app?</strong></p> <p>The app is supported on devices running on iOS 10.3 and Android 4.4, or later. If your app is not running on these versions, please upgrade your operating systems on your mobile device.</p> </li> <li> <p><strong>What is "Your activity" on the Account Summary dashboard?</strong></p> <ul class="list-dot"> <li>You can view all your latest transactions across all your Current, Savings and card accounts at one glance in "Your activity". This includes your last 7 transactions from the past 7 days (including today).</li> <li>Tap on "<strong>See more</strong>" to view all transactions from the past 7 days. You may also tap on a transaction to view more details, as well as links to actions such as viewing overall spending activity on <strong>Money In$ights</strong> or to <strong>Raise a dispute</strong> (applicable for credit cards).</li> <li>Please note that only posted transactions will appear in "Your activity", as well as in account transaction history (see point 5 below). There may be a lead time between when the transaction is performed and shown on the dashboard.</li> </ul> </li> <li> <p><strong>How do I view my transaction history for individual accounts from the Account Summary dashboard?</strong></p> <p>You can view details and transaction history (past 6 months) of individual accounts through either of these:</p> <ul class="list-decimal"> <li>Tap on <strong>What you have / What you owe</strong> > Select a Current/Savings account or card</li> <li>Tap on "<strong>See more</strong>" beside "<strong>Your activity</strong>" > Tap on the <strong>filter button</strong> beside "<strong>View all transactions</strong>" > Select a Current/Savings account or card</li> </ul> </li> <li> <p><strong>How can I view more details for a transaction?</strong></p> <p>Tapping on the individual transactions, will launch a pop-up with details such as merchant and transaction date, and links to “Money Insights” and “Raise a dispute” (applicable for credit cards).</p> </li> <li> <p><strong>Why do some screens on the OCBC Mobile Banking app look slightly different from the rest?</strong></p> <p>We are progressively updating the app with the redesigned interface and new look, starting with the Welcome screen, Notification inbox, Account Summary dashboard, All transactions page, Main menu, Current and Savings account, and card details. Other sections will be updated with the new designs over time.</p> </li> <li> <p><strong>Why are transaction details shown partially in my account transaction history, whereas I can view all transaction details in “Your activity” on the Account Summary dashboard? (for 1-factor authentication customers)</strong></p> <p>Your transaction details are shown fully in “Your activity” on the Account Summary dashboard to provide you with quick access to your most recent transactions. We are working towards rolling this out for the account transaction history interface.</p> </li> <li> <p><strong>Can I customise the buttons on the quick access bar on Welcome screen and Account Summary dashboard?</strong></p> <p>No, these buttons are not customisable. The buttons are selected by the bank to give customers access to commonly-performed and important transactions and services on the app.</p> </li> <li> <p><strong>I do not like the new version of the app. How do I switch to the previous version?</strong></p> <p>Once you update to the latest version, you cannot revert to previous versions of the app. However, we are happy to take your feedback and improve the app further.</p> </li> <li> <p><strong>Must I upgrade to the latest version in order to continue using Mobile Banking? Can I continue with the current version?</strong></p> <p>You can continue using the current version on your mobile device with no disruption to yourexperience. However, we may require you to update to the latest version in the future for your security – you will be informed via a pop-up on the app then.</p> </li> </ul> </div> </li> <li class="com_accordion-set"> <div class="com_accordion-title"> <p>Guide to Digital Banking</p> </div> <div class="com_accordion-content"> <p><strong>How to transfer funds</strong></p> <ul class="list-dot"> <li><a class="link link-inherit" href="https://www.ocbc.com/iwov-resources/sg/ocbc/personal/pdf/help-and-support/digital-banking/ocbc_transfer_funds.pdf" target="_blank">By account number</a></li> <li><a class="link link-inherit" href="https://www.ocbc.com/iwov-resources/sg/ocbc/personal/pdf/help-and-support/digital-banking/OCBC_Transfer_UEN.pdf" target="_blank">By UEN</a></li> <li><a class="link link-inherit" href="https://www.ocbc.com/iwov-resources/sg/ocbc/personal/pdf/help-and-support/digital-banking/OCBC_Transfer_NRICFIN.pdf" target="_blank">By NRIC</a></li> <li><a class="link link-inherit" href="https://www.ocbc.com/iwov-resources/sg/ocbc/personal/pdf/help-and-support/digital-banking/OCBC_Transfer_mobile%20number.pdf" target="_blank">By mobile number</a></li> </ul> </div> </li> <li class="com_accordion-set"> <div class="com_accordion-title"> <p>Apply for Online Banking </p> </div> <div class="com_accordion-content"> <p><strong>Via online / mobile banking</strong></p> <ul class="list-decimal"> <li>Go to <a class="link-inherit link-underline" href="https://internet.ocbc.com/internet-banking/inbregistration/index" target="_blank">https://internet.ocbc.com/internet-banking/inbregistration/index</a></li> <li>Fill in the details and submit the online form</li> <li>You will get instant access to Online Banking.</li> </ul> <br> <p><strong>By mail</strong></p> <p>Collect and complete an <a class="link-inherit link-underline" href="https://www.ocbc.com/iwov-resources/sg/ocbc/personal/pdf/digitalbanking/apply_for_online_banking20180924.pdf" target="_blank">online banking application</a> form from any of our branches.</p> <p> Mail it to: <br> Oversea-Chinese Banking Corporation Ltd <br> Account Services <br> Bras Basah Post Office <br> Locked Bag Service No. 8 <br> Singapore 911886 </p> <p><strong>At any of our branches</strong></p> <ul class="list-decimal"> <li>Visit any of our branches</li> <li>Select your Internet Banking PIN on the spot</li> <li>Start accessing Online Banking immediately</li> </ul> </div> </li> <li class="com_accordion-set"> <div class="com_accordion-title"> <p>Internet Banking in Simplified Chinese</p> </div> <div class="com_accordion-content"> <ul class="list-decimal list-pb-2"> <li> <p><strong>Is Simplified Chinese language available on Internet Banking and Mobile Banking?</strong></p> <p>Yes, it is available on Internet Banking and Mobile Banking.</p> </li> <li> <p><strong>How do I select my language preference?</strong></p> <p> Internet Banking: <br> You may click on the language bar located at the top menu and select your preferred language. </p> <p> Mobile Banking: <br> Tap on top left menu > Settings > Online Banking settings > tap on slider to turn on Chinese language </p> </li> <li> <p><strong>Will I be able to type Chinese characters into form fields on OCBC Mobile Banking app?</strong></p> <p>No, all forms fields will only accept input in English as the language enhancement is not applicable to our back-end systems.</p> </li> <li> <p><strong>Will language selection made in Internet Banking be reflected in Mobile Banking app and vice-versa?</strong></p> <p>Currently this is not possible. We are working on syncing the language selection between Internet Banking and Mobile Banking app and making it available in the future.</p> </li> <li> <p><strong>Will I be able to see content in Chinese language across all services and features in the Mobile Banking app?</strong></p> <p>No, we are progressively translating the app. Most services, including viewing of account information, invest, application of products, e-statements, cheque services, settings, secured mailbox are available in Chinese language in this phase (April 2020).</p> </li> </ul> </div> </li> </ul> </div> </div> <div class="section bg-very-light-pink bp-rel"> <div class="container pb2"> <ul class="st-do-list com_accordion" close-others="true" open-first="false"> <li class="com_accordion-set"> <div class="com_accordion-title">Terms and conditions</div> <div class="com_accordion-content"> <ul class="list-links list-v2"> <li><a class="link-inherit" href="https://www.ocbc.com/personal-banking/terms-and-conditions/terms-and-conditions-governing-electronic-banking-services" target="_blank">Terms and conditions governing Electronic Banking <span class="no-wrap">services <i class="fal fa-angle-right"></i></span></a></li> <li><a class="link-inherit" href="https://www.ocbc.com/personal-banking/terms-and-conditions/terms-and-conditions-governing-estatements" target="_blank">Terms and conditions governing OCBC Electronic <span class="no-wrap">Statements <i class="fal fa-angle-right"></i></span></a></li> <li><a class="link-inherit" href="https://www.ocbc.com/personal-banking/terms-and-conditions/terms-of-service-internet-banking-service" target="_blank">Terms of service governing Online Banking notify-beneficiary <span class="no-wrap">services <i class="fal fa-angle-right"></i></span></a></li> <li><a class="link-inherit" href="https://www.ocbc.com/personal-banking/terms-and-conditions/terms-and-conditions-governing-onetouch" target="_blank">Terms and conditions governing OneTouch™ <span class="no-wrap">service <i class="fal fa-angle-right"></i></span></a></li> <li><a class="link-inherit" href="https://www.ocbc.com/personal-banking/terms-and-conditions/tncs-ocbc-pao-service" target="_blank">Terms and conditions for OCBC Pay Anyone™ <span class="no-wrap">service <i class="fal fa-angle-right"></i></span></a></li> <li><a class="link-inherit" href="https://www.ocbc.com/personal-banking/terms-and-conditions/payanyone-tnc-qr" target="_blank">Terms and conditions for OCBC PayAnyone™ via QR <span class="no-wrap">Service <i class="fal fa-angle-right"></i></span></a></li> <li><a class="link-inherit" href="https://www.ocbc.com/personal-banking/terms-and-conditions/terms-and-conditions-governing-paynow" target="_blank">Terms and conditions governing Funds Transfers through the PayNow <span class="no-wrap">Service <i class="fal fa-angle-right"></i></span></a></li> </ul> </div> </li> <li class="com_accordion-set"> <div class="com_accordion-title">Important notices</div> <div class="com_accordion-content"> <ul class="list-links list-v2"> <li><a class="link-inherit" href="https://www.ocbc.com/personal-banking/security" target="_blank">Learn more about Phishing, Malware and Online Banking <span class="no-wrap">Security <i class="fal fa-angle-right"></i></span></a></li> </ul> </div> </li> <li class="com_accordion-set"> <div class="com_accordion-title">Trademarks usage</div> <div class="com_accordion-content"> <p> <small> Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. <br> App Store is a service mark of Apple Inc., registered in the U.S. and other countries. </small> </p> <p><small>Android, Google Pay and Google Play are trademarks of Google LLC.</small></p> </div> </li> </ul> </div> <div class="com_bottom-arrow"> <div class="container"><span></span></div> </div> </div> </section> <form id="ag-d-form" method="POST" action="/frankbyocbc/article-details.page?submit=true&componentID=1540376819611" enctype="multipart/form-data"> <input type="hidden" name="cardType" id="cardType" value=""> <input type="hidden" name="prodData" id="prodData" value=""> <input type="hidden" name="facData" id="facData" value=""> <input type="hidden" name="tracker" id="tracker" value=""> <input type="hidden" name="external_link" id="external_link" value=""> <input type="hidden" name="FacType" id="FacType" class="FacType2" value=""> <input type="hidden" name="selected-card1" id="selected-card1" value=""> <input type="hidden" name="selected-card2" id="selected-card2" value=""> <input type="hidden" name="selected-card3" id="selected-card3" value=""> <input type="hidden" name="AgentSourceCode" id="AgentSourceCode" value=""> <input type="hidden" name="AgentIntroducerID" id="AgentIntroducerID"> <input type="hidden" name="AgentID" id="AgentID"> </form> <div style="display: none;"> <div id="track-the-ins-and-outs" class="popup-content popup-width-2 theme"> <div class="section-title mb3"> <h4>track the ins & outs</h4> </div> <p>Keep track of your spending automatically. Sit back and relax while we track and categorise your spending for you.</p> <div class="text-center mt2"> <img src="/iwov-resources/v2/img/digital-banking/digital-moneyinsights-1@2x.png" width="360" alt=""> </div> </div> <div id="prep-for-next-month" class="popup-content popup-width-2 theme"> <div class="section-title mb3"> <h4>Prep for next month</h4> </div> <p> Set your budget* monthly, or by category. We'll alert you when you're close to exceeding your budget. <br> <small>*Budget setting can only be done with OCBC Internet Banking on your desktop.</small> </p> <div class="text-center mt2"> <img src="/iwov-resources/v2/img/digital-banking/digital-budgeting-1@2x.png" width="360" alt=""> </div> </div> <div id="digital-token-for-all-banking-needs" class="popup-content popup-width-2 theme"> <div class="section-title mb3"> <h4>Digital token for all banking needs</h4> </div> <p>The OCBC OneToken replaces your hardware token, which means that transactions made on both OCBC Mobile Banking App and OCBC Internet Banking will use the OCBC OneToken service for authentication.</p> <div class="row mt3"> <div class="col-12 mb3 mob-mb3"> <div class="st-pr-set row"> <div class="col-auto"> <div class="st-pr-img"> <img src="/iwov-resources/v2/img/digital-banking/digital-token-1@2x.png" alt=""> </div> </div> <div class="col section-par d-none d-sm-block"> <h5 class="product-header mb-1">Mobile Banking</h5> <h6>Seamless authentication</h6> <div class="d-none d-lg-block"> <p>When you perform transactions like 'Add New Payee', OCBC OneToken will perform authentication in the background – making the whole process seamless and convenient.</p> </div> </div> </div> <div class="section-par d-block d-lg-none"> <div class="d-block d-sm-none mb15"> <h5 class="product-header mb-0">Mobile Banking</h5> <h6>Seamless authentication</h6> </div> <p>When you perform transactions like 'Add New Payee', OCBC OneToken will perform authentication in the background – making the whole process seamless and convenient.</p> </div> </div> <div class="col-12 mb3 mob-mb3"> <div class="st-pr-set row"> <div class="col-auto"> <div class="st-pr-img"> <img src="/iwov-resources/v2/img/digital-banking/digital-token-2@2x.png" alt=""> </div> </div> <div class="col section-par d-none d-sm-block"> <h5 class="product-header mb-1">Internet Banking</h5> <h6>Authorise transactions with just a tap</h6> <div class="d-none d-lg-block"> <p>When you perform transactions on OCBC Internet Banking, you will now receive a push notification on your mobile phone that will prompt you to authorise the transaction. Simply tap on the notification and you're done!</p> </div> </div> </div> <div class="section-par d-block d-lg-none"> <div class="d-block d-sm-none mb15"> <h5 class="product-header mb-0">Internet Banking</h5> <h6>Authorise transactions with just a tap</h6> </div> <p>When you perform transactions on OCBC Internet Banking, you will now receive a push notification on your mobile phone that will prompt you to authorise the transaction. Simply tap on the notification and you're done!</p> </div> </div> </div> <a class="link-arrow" href="https://www.ocbc.com/personal-banking/digital-banking/onetoken#issued-token" target="_blank">Learn how to activate</a> </div> <div id="full-control-over-all-cards" class="popup-content popup-width-3 theme"> <div class="section-title mb3"> <h4>Full control over all cards</h4> </div> <div class="row group-height mt3"> <div class="col-md-6 mob-mb2"> <div class="gh1"> <p>Lock your card to prevent any unauthorised transaction. If your card is found, you can unlock it anytime.</p> </div> <div class="mt3 text-center"> <img src="/iwov-resources/v2/img/digital-banking/digital-cardcontrol-1@2x.png" width="360" alt=""> </div> </div> <div class="col-md-6"> <div class="gh1"> <p>Still can't find it? Order a replacement card and well cancel your card and mail a new one to you right away.</p> </div> <div class="mt3 text-center"> <img src="/iwov-resources/v2/img/digital-banking/digital-cardcontrol-2@2x.png" width="360" alt=""> </div> </div> </div> </div> <div id="purchase-on-the-go" class="popup-content popup-width-2 theme"> <div class="section-title mb3"> <h4>Purchase on-the-go</h4> </div> <p>Invest on the go using the OCBC Mobile Banking app.</p> <div class="text-center mt2"> <img src="/iwov-resources/v2/img/digital-banking/digital-investments-purchase-1@2x.png" width="360" alt=""> </div> </div> <div id="track-your-investments" class="popup-content popup-width-3 theme"> <div class="section-title mb3"> <h4>TRACK YOUR INVESTMENTS</h4> </div> <div class="row group-height mt3"> <div class="col-md-6 mob-mb2"> <div class="gh1"> <p>Track and review your portfolio as and when you want to so you never miss out on market movements.</p> </div> <div class="mt3 text-center"> <img src="/iwov-resources/v2/img/digital-banking/digital-investments-track-1@2x.png" width="360" alt=""> </div> </div> <div class="col-md-6"> <div class="gh1"> <p>Set price alerts to monitor price fluctuations and market movements.</p> </div> <div class="mt3 text-center"> <img src="/iwov-resources/v2/img/digital-banking/digital-investments-track-2@2x.png" width="360" alt=""> </div> </div> </div> </div> <div id="get-personalised-wealth-insights" class="popup-content popup-width-2 theme"> <div class="section-title mb3"> <h4>Get personalised wealth insights</h4> </div> <p>Access investment ideas, market updates and thematic articles from OCBC investment experts</p> <div class="text-center mt2"> <img src="/iwov-resources/v2/img/digital-banking/digital-investments-insights-1@2x.png" width="360" alt=""> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> <div class="footer__pad__filler"> <div class="footer__pad__filler--left"></div> <div class="footer__pad__filler--right"></div> </div> <div class="footer__pad"> <div class="footer__pad--left"></div> <div class="footer__pad--right"></div> </div> </main>   <div class="iw_component" id="iw_comp1540376819631"> </div>  <div class="iw_component" id="iw_comp1540376819627"> <footer id="footer"> <div class="footer-content"> <div class="footer-top container-fluid"> <div class="container"> <div class="row align-items-end"> <div class="col-auto"> <div class="logo mb1"><img src="/iwov-resources/v2/img/frank-logo-clean.png" width="101" alt=""></div> <h5 class="section-header mb2 mob-mb2">SAYING IT AS IT IS.</h5> <div class="fo-co-par par-small"> <p><p><b>Get in touch with us</b><br /><a href="tel:18003633333">1800 363 3333 (local)</a> <br /><a href="tel:+6563633333">+65 6363 3333 (overseas)</a><br /><a href="https://www.ocbc.com/personal-banking/contact-us" class="" target="_target">Contact Us</a></p></p> </div> <div><ul class="fo-co-sns"> <li><a href="https://www.facebook.com/FRANKbyOCBC/" target="_blank"><i class="fab fa-facebook"></i></a></li> <li><a href="https://www.youtube.com/user/FRANKbyOCBC/" target="_blank"><i class="fab fa-youtube"></i></a></li> <li><a href="https://www.instagram.com/frankbyocbc/" target="_blank"><i class="fab fa-instagram"></i></a></li> <li><a href="https://twitter.com/frankbyocbc?lang=en" target="_blank"><i class="fab fa-twitter"></i></a></li> </ul></div> </div> <div class="col-auto d-none d-md-block"> <div class="row"> <div class="col-auto"> <ul class="fo-to-links mb1"> <li><a href="/executives" target="_self">For Executives</a></li> <li><a href="/students" target="_self">For Students</a></li> <li><a href="/plan/digital-banking" target="_self">Digital Banking</a></li> <li><a href="https://www.frankbyocbc.com/faq" target="_self">FAQ</a></li> </ul> </div> <div class="col-auto"> <ul class="fo-to-links mb1"> <li><a href="/" target="_self">Accounts</a></li> <li><a href="/products/cards/which-is-the-right-card-for-me" target="_self">Cards</a></li> <li><a href="/products/investments" target="_self">Investments</a></li> <li><a href="/products/investments/student-loan" target="_self">Student Loans</a></li> </ul> </div> <div class="col-auto"> <ul class="fo-to-links mb1"> <li><a href="/blog" target="_self">Blog</a></li> <li><a href="/products/cards/hot-deals" target="_self">Hot Deals</a></li> <li><a href="/frankpreneurship" target="_self">FRANKPRENEURSHIP</a></li> <li><a href="/stores" target="_self">Stores</a></li> </ul> </div> </div> </div> </div> </div> </div> <div class="footer-bottom container-fluid"> <div class="container fo-co-par par-small"><p>Copyright © <span id="year">2021</span> OCBC Bank. 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