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311 Information | City of Los Angeles Department of Recreation and Parks
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Google Translate Modal --> <div class="modal fade" id="gtranslate" tabindex="-1" role="dialog" aria-labelledby="myModalLabel"> <div class="modal-dialog modal-dialog modal-sm" role="document"> <div class="modal-content"> <div class="modal-body text-center"> <div id="google_translate_element"></div> </div> </div> </div> </div> </div> <button class="navbar-toggler float-end" type="button" data-bs-toggle="collapse" data-bs-target="#navbarSupportedContent" aria-controls="navbarSupportedContent" aria-expanded="false" aria-label="Toggle navigation"> <span class="navbar-toggler-icon"></span> </button> </div> <div class="collapse navbar-collapse flex-column" id="navbarSupportedContent"> <div class="d-flex flex-row justify-content-center justify-content-lg-end mb-3"> <div class="p-2"> <a target="_blank" href="https://per.lacity.org/nowrongdoor/" class="btn btn-red btn-sm"> No wrong DOOR </a> </div> <div class="p-2"> <a href="/virtualrecreation" class="btn btn-red btn-sm"> Virtual Recreation Resources </a> </div> </div> <div class="d-flex flex-column flex-lg-row justify-content-center"> <div class="text-center"> <a href="/" title="Los Angeles Recreation and Parks home page"><img src="/sites/default/files/logo_large.png" id="headerlogo" width="100"></a> </div> <ul class="menu nav navbar-nav mr-auto align-self-center"> <li class="nav-item"> <a href="/" class="nav-link" data-drupal-link-system-path="<front>">Home</a> </li> <li class="nav-item"> <a href="/discover-activities" class="nav-link" data-drupal-link-system-path="node/3978">Activity Registration</a> </li> <li class="nav-item expanded dropdown"> <a href="/aquatics" class="nav-link dropdown-toggle" data-bs-toggle="dropdown" data-drupal-link-system-path="node/3968">Facilities</a> <ul class="dropdown-menu"> <li class="nav-item"> <a href="/discover-facilities" class="nav-link" data-drupal-link-system-path="node/3977">Discover Facilities</a> </li> <li class="nav-item"> <a href="/aquatic/lakes-fishing-beaches" class="nav-link" data-drupal-link-system-path="node/3970">Beaches & Lakes</a> </li> <li class="nav-item"> <a href="/campgrounds" class="nav-link" data-drupal-link-system-path="node/3975">Campgrounds</a> </li> <li class="nav-item"> <a href="/childcare" class="nav-link" data-drupal-link-system-path="node/3973">Child Care Centers</a> </li> <li class="nav-item"> <a href="/community-school-parks" class="nav-link" data-drupal-link-system-path="node/5143">Community School Parks</a> </li> <li class="nav-item"> <a href="/day-camps-summer-winter" class="nav-link" data-drupal-link-system-path="node/3965">Day Camps</a> </li> <li class="nav-item"> <a href="/dogparks" class="nav-link" data-drupal-link-system-path="node/3963">Dog Parks</a> </li> <li class="nav-item"> <a href="/golf" class="nav-link" data-drupal-link-system-path="node/3964">GOLF</a> </li> <li class="nav-item"> <a href="/historic" class="nav-link" data-drupal-link-system-path="node/3966">Historical Sites</a> </li> <li class="nav-item"> <a href="/horticulture" class="nav-link" data-drupal-link-system-path="node/3960">Horticulture Centers</a> </li> <li class="nav-item"> <a href="/museums" class="nav-link" data-drupal-link-system-path="node/3969">Museums</a> </li> <li class="nav-item"> <a href="/outdoor-fitness-zones" class="nav-link" data-drupal-link-system-path="node/3961">Outdoor Fitness</a> </li> <li class="nav-item"> <a href="/parks" class="nav-link" data-drupal-link-system-path="node/3971">Parks</a> </li> <li class="nav-item"> <a href="/pickleball" class="nav-link" data-drupal-link-system-path="node/3989">Pickleball</a> </li> <li class="nav-item"> <a href="/reccenter" class="nav-link" data-drupal-link-system-path="node/3959">Recreation Centers</a> </li> <li class="nav-item"> <a href="/reservations" class="nav-link" data-drupal-link-system-path="node/1043">Reservations & Permits</a> </li> <li class="nav-item"> <a href="/scc" class="nav-link" data-drupal-link-system-path="node/3974">Senior Citizen Centers</a> </li> <li class="nav-item"> <a href="/skateparks" class="nav-link" data-drupal-link-system-path="node/3962">Skate Parks</a> </li> <li class="nav-item"> <a href="/banquet" class="nav-link" data-drupal-link-system-path="node/3972">Special Event Venues</a> </li> <li class="nav-item"> <a href="/aquatics" title="" class="nav-link" data-drupal-link-system-path="node/3968">Swimming Pools</a> </li> <li class="nav-item"> <a href="/sports/tennis/pay" class="nav-link" data-drupal-link-system-path="node/3976">Tennis</a> </li> <li class="nav-item"> <a href="/uap" class="nav-link" data-drupal-link-system-path="node/3967">Universal Accessible Playgrounds</a> </li> </ul> </li> <li class="nav-item"> <a href="/news-events-and-information" class="nav-link" data-drupal-link-system-path="node/1339">Events</a> </li> <li class="nav-item"> <a href="/services" class="nav-link" data-drupal-link-system-path="node/14">Services</a> </li> <li class="nav-item expanded dropdown"> <a href="/department" title="" class="nav-link dropdown-toggle" data-bs-toggle="dropdown" data-drupal-link-system-path="node/346">About Us</a> <ul class="dropdown-menu"> <li class="nav-item"> <a href="/department/who-we-are" class="nav-link" data-drupal-link-system-path="node/349">Who We Are</a> </li> <li class="nav-item"> <a href="/executive-management-team" class="nav-link" data-drupal-link-system-path="node/1346">Executive Management Team</a> </li> <li class="nav-item"> <a href="/commission" class="nav-link" data-drupal-link-system-path="node/1317">Commission</a> </li> <li class="nav-item"> <a href="/contact-us" class="nav-link" data-drupal-link-system-path="node/19">Contact Us</a> </li> <li class="nav-item"> <a href="/jobs" title="" class="nav-link" data-drupal-link-system-path="jobs">Jobs</a> </li> <li class="nav-item"> <a href="/department/history" class="nav-link" data-drupal-link-system-path="node/350">History</a> </li> <li class="nav-item"> <a href="/volunteer" class="nav-link" data-drupal-link-system-path="node/893">Volunteer</a> </li> </ul> </li> </ul> <form class="d-flex" role="search" action="/search/google" method="GET"> <div class="ps-3 input-group"> <input class="form-control" name="keys" type="search" placeholder="Search" aria-label="Search"> </div> </form> <div class="menu__auth-container"> <div class="p-2 menu__auth-button" id="menuLoginButton" class="p-2"> <a target="_self" href="/myprofile?redirect=discover-activities" class="btn btn-sm"> Login </a> </div> <div class="p-2 menu__auth-button" id="menuLogoutButton" class="p-2"> <a target="_self" href="/myprofile?section=logout&redirect=discover-activities" class="btn btn-sm"> Logout </a> </div> </div> </div> </div> </nav> </div> </div> </div> </header> <hr class="colored-bar colored-bar__red"> <hr class="colored-bar colored-bar__orange"> <hr class="colored-bar colored-bar__light-orange"> <div role="main" class="main-container container js-quickedit-main-content"> <div class="row"> <aside class="col-sm-3 primary" role="complementary"> <div class="region region-sidebar-first"> <section id="block-facilitiesblock" class="block block-block-content block-block-contentb83e4e00-188e-49aa-bd8a-9cfb287d1a0f clearfix"> <div class="field field-name-body field-type-text-with-summary field-label-hidden field-item"><div class="card"><div class="card-header proglinks">Facility Category</div><div id="proglinks"><div class="card-body"><ul><li><a href="/aquatics" target="_blank">Swimming Pools</a></li><li><a href="/aquatic/lakes-fishing-beaches" target="_blank">Beaches & Lakes</a></li><li><a href="/campgrounds" target="_blank">Campgrounds</a></li><li><a href="/childcare" target="_blank">Child Care Centers</a></li><li><a href="/day-camps-summer-winter" target="_blank">Day Camps</a></li><li><a href="/dogparks" target="_blank">Dog Parks</a></li><li><a href="http://golf.lacity.org/" target="_blank">Golf</a></li><li><a href="/historic" target="_blank">Historical Sites</a></li><li><a href="/horticulture" target="_blank">Horticulture Centers</a></li><li><a href="/museums" target="_blank">Museums</a></li><li><a href="/parks" target="_blank">Parks</a></li><li><a href="/reccenter" target="_blank">Recreation Centers</a></li><li><a href="/scc" target="_blank">Senior Citizen Centers</a></li><li><a href="/skateparks" target="_blank">Skate Parks</a></li><li><a href="/banquet" target="_blank">Special Event Venues</a></li><li><a href="/uap" target="_blank">Universal Accessible Playgrounds</a></li></ul></div></div></div></div> </section> <section id="block-additionallinks" class="block block-block-content block-block-contentae34574d-3f3b-4c85-857a-b7f36b33c3ae clearfix"> <div class="field field-name-body field-type-text-with-summary field-label-hidden field-item"><div class="card"><div class="card-header addlinks">Additional Links</div><div id="addlinks"><div class="card-body"><ul><li><a href="/dos" target="_blank">Recreation & Parks Directory</a></li><li><a href="/partnerships" target="_blank">Partnerships</a></li><li><a href="/concession" target="_blank">Concessions</a></li><li><a href="/volunteer" target="_blank">Volunteer!</a></li></ul></div></div></div></div> </section> </div> </aside> <section class="col-sm-9 main-content"> <div class="" role="heading"> <div class="region region-header"> <h1 class="page-header"> <span>311 Information</span> </h1> </div> </div> <a id="main-content"></a> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div> <article data-history-node-id="22" class="basic-page full clearfix"> <div class="content"> <div class="field field-name-body field-type-text-with-summary field-label-hidden field-item"><table class="table table-condensed"><tbody><tr><td><img src="/sites/default/files/images/311/311_logo.jpg" alt="311 Logo"></td><td class="content_header">What Is 3-1-1?</td></tr><tr><td colspan="2"><p> </p><hr></td></tr><tr><td>3-1-1 is a Citywide toll-free number to information & non-emergency services</td><td><p>3-1-1 is an easy to remember, citywide toll-free number that provides immediate access to information and more than 1,500 non-emergency city services. Calls are answered from 7am to 7pm on weekdays, 8am to 4:45pm on weekends and holidays by 3-1-1 agents who are trained to provide information or refer calls for service to the correct City agency the first time. In order to provide world class customer service, 3-1-1 service is available:</p><p>• In English<br>• In Spanish<br>• To the hearing or speech impaired<br>• In more than 150 other languages through the use of language translation services</p></td></tr><tr><td colspan="2"><p> </p><hr></td></tr><tr><td class="content_header rtecenter" colspan="2">How Do I Access 3-1-1 Services?</td></tr><tr><td colspan="2"><p> </p><hr></td></tr><tr><td>Accurate information for service requests</td><td><p>3-1-1 agents process customer inquiries using the <a class="311" href="https://myla311.lacity.org/" target="_blank">Citywide Services Directory (CSD)</a> which provides accurate information for service requests such as:</p><p>• City Services: Garbage Collection, Non-Emergency Police & Fire, Business Permits, Street Maintenance, etc.<br>• City of Los Angeles Office Locations<br>• City Phone Numbers<br>• Public Meeting Schedules e.g. Council, Committees, Neighborhood Council Meetings, etc.<br>• Citywide Events<br>• General Information for the City of Los Angeles</p><p>The CSD is available to the public via the Internet at <a class="311" href="http://www.lacity.org" target="_blank">www.lacity.org</a> and is searchable by easy to use keywords. Simply click this link to go there now: <a class="311" href="https://myla311.lacity.org/" target="_blank">Citywide Services Directory (CSD)</a></p></td></tr><tr><td colspan="2"><p> </p><hr></td></tr><tr><td>Dial 3-1-1 One Call to City Hall</td><td><p>From within the City limits: Dial 3-1-1 from any phone.</p><p>Calls from outside Los Angeles: (213) 473-3231</p></td></tr></tbody></table></div> </div> </article> </div> </section> </div> </div> <footer class="footer" role="contentinfo"> <div class="region region-footer"> <section id="block-footercontent" class="block block-block-content block-block-contente069cab7-854a-479c-90e9-e8618824af55 clearfix"> <div class="field field-name-body field-type-text-with-summary field-label-hidden field-item"><div class="footer-info"> <div class="container"> <div class="row"> <div class="col-md-3 col-sm-6"> <div class="block block-block" id="block-block-1"> <h6>ABOUT US</h6> A Department of Parks was included in the City's first Freeholder Charter, adopted in 1889. Placed under its jurisdiction were parks and public land that had been set aside for the perpetual use of the community in the original Spanish land grants.<br /> <br /> <a href="/department/who-we-are">[CONTINUED...] </a></div> <div class="space30"> </div> </div> <div class="col-md-3 col-sm-6"> <div class="block block-views" id="block-views-recent-news-block-footer"> <h6>Additional Links</h6> <div class="view view-recent-news view-id-recent_news view-display-id-block_footer view-dom-id-b1f77d8fc8b351d28f839833badde8ae"> <div class="view-content"> <ul> <li><a href="/dos">Recreation & Parks Directory</a></li> <li><a href="/311">311 Information</a></li> <li><a href="/maplocator" id="maplocatorlink">Maps & Driving Directions</a></li> <li><a href="/ranger">Park Rangers / LAPD Security Services</a></li> <li><a href="https://disability.lacity.gov/procedures-forms/americans-disabilities-act-title-ii-grievance-policy-and-procedure">For information about Title II ADA Compliance</a></li> </ul> </div> </div> <ul class="list-5"> </ul> </div> <div class="space30"> </div> </div> <div class="col-md-3 col-sm-6"> <div class="block block-block"> <h6>CONTACT INFO</h6> 221 N Figueroa Street Suite 350<br /> Los Angeles, CA 90012<br /> United States<br /> <div class="item-icon">(213) 202-2700</div> <div class="item-icon"><a href="mailto:RAP.PublicInfo@lacity.org">RAP.PublicInfo@lacity.org</a></div> <div class="d-flex flex-column flex-lg-row"><a href="https://www.lacity.org/" target="_blank"><img alt="" src="/sites/default/files/images/citySeal.png" /></a><a href="/" title="Los Angeles Recreation and Parks home page"><img src="/sites/default/files/logo_large.png" style="width: 125px"></a></div> <div class="item-icon"> </div> </div> <div class="space30"> </div> </div> <div class="col-md-3 col-sm-6"> <div class="block block-block" id="block-block-8"> <h6>FOLLOW US</h6> <a class="footer-icon" href="https://www.facebook.com/LACityParks/" target="_blank"><img alt="" src="/sites/default/files/facebook-icon.png" /> </a> <a href="https://twitter.com/LACityParks" target="_blank"><img alt="" src="/sites/default/files/twitter-icon.png" /> </a> <a href="https://www.youtube.com/channel/UCTyO0ETBQz2a9CajfP8rmWA" target="_blank"><img alt="" src="/sites/default/files/youtube-icon.png" /> </a> <a href="https://www.instagram.com/lacityparks" target="_blank"><img 4="" alt="" src="/sites/default/files/instagram-icon.png" /> </a> </div> <br /> <a href="http://www.laparksfoundation.org/EN/" target="_blank"><img alt="" class="img-fluid" src="/sites/default/files/images/LAParksLogoTran.png" /></a></div> </div> </div> </div> <div class="footer-disclaimer"> <div class="container"> <div class="row"> <div class="col-md-6 col-sm-6"><a href="/disclaimer">Disclaimer</a> | <a href="/policies">Privacy Policy</a> | <a href="http://www.lacity.org" target="_blank">LACITY.ORG</a></div> <div class="col-md-6 col-sm-6">© 2023 City of Los Angeles Department of Recreation and Parks</div> </div> </div> </div></div> </section> <section id="block-googleanalytics" class="block block-block-content block-block-contentf97bf57f-3dc4-4767-82a2-8f69b54eb8d7 clearfix"> <div class="field field-name-body field-type-text-with-summary field-label-hidden field-item"><div class="d-none"><script type="text/javascript"> function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en'}, 'google_translate_element'); 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