Samsung Self-Repair | Samsung US Support

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an-la="shop"> Shop <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="ai"> AI <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="mobile"> Mobile <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="tv & audio"> TV & Audio <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="appliances"> Appliances <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="computing"> Computing <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="displays"> Displays <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="accessories"> Accessories <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="smartthings"> SmartThings <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> </ul> <ul class="nv00-gnb__l0-menu-list right-menu" role="menubar"> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-la="explore"> Explore <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-la="support"> Support <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> <li class="nv00-gnb__l0-menu"> <button class="nv00-gnb__l0-menu-btn" role="menuitem" aria-expanded="false" aria-haspopup="true" an-la="for business"> For Business <svg class="icon" id="next-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M35.757 84.389l-5.533-5.778 31.982-30.612L30.224 17.39l5.533-5.779 38.018 36.388z"></path> </svg> </button> </li> </ul> </div> <div class="nv00-gnb__utility-wrap"> <div class="nv00-gnb__utility search"> <button role="button" aria-label="Search" class="nv00-gnb__utility-btn gnb__search-btn-js" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="search"> <span class="hidden">Search</span> <svg class="icon" id="search-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M40.581 4.09c20.126 0 36.5 16.374 36.5 36.5a36.325 36.325 0 01-7.963 22.733l22.8 22.948-5.674 5.639-22.767-22.913a36.327 36.327 0 01-22.896 8.093c-20.126 0-36.5-16.374-36.5-36.5s16.374-36.5 36.5-36.5zm0 8c-15.715 0-28.5 12.785-28.5 28.5s12.785 28.5 28.5 28.5 28.5-12.785 28.5-28.5-12.785-28.5-28.5-28.5z"></path> </svg> </button> </div> <div class="nv00-gnb__utility cart"> <a role="link" aria-label="Navigate to Cart" href="/us/web/express/cart/" class="nv00-gnb__utility-btn js-gp-cart-btn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="cart"> <span class="hidden">Navigate to Cart</span> <svg class="icon" id="cart-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M72.848 70.25c6.075 0 11 4.925 11 11s-4.925 11-11 11-11-4.925-11-11 4.925-11 11-11zm-35 0c6.075 0 11 4.925 11 11s-4.925 11-11 11-11-4.925-11-11c0-6.074 4.926-11 11-11zm35 7a4 4 0 10.002 8.001 4 4 0 00-.002-8.001zm-35 0a4 4 0 100 8 4 4 0 000-8zM13.892 3.75c2.287 0 4.376 1.55 5.058 3.72l.064.22 2.97 11.187h68.128a4.727 4.727 0 014.661 5.786l-.048.2-9.559 36.291c-.583 2.216-2.618 3.842-4.894 3.944l-.228.005H30.06c-2.287 0-4.377-1.55-5.06-3.72l-.063-.219-13.124-49.413-10.7.006-.004-8 12.782-.007zm72.03 23.127H24.108l8.027 30.226H77.96l7.962-30.226z"></path> </svg> <span role="alert" aria-label="Number of products in the cart" class="cart-in-number gnb-cart-count" aria-live="polite" style="display:none;"></span> </a> </div> <div class="nv00-gnb__utility before-login"> <a class="nv00-gnb__utility-btn" aria-label="Manage Account" aria-expanded="false" aria-haspopup="true" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="login" tabindex="0"> <span class="hidden">Manage Account</span> <svg class="icon" id="user-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu desktop-only" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link loginBtn gnb-login" href="javascript:;" data-linkinfo="https://account.samsung.com/accounts/v1/samsung_com_us/signInGate" aria-label="sign in/create account"> Sign in/Create Account </a> </li>  <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/samsung-account-benefits/" an-la="why create an account?" aria-label="why create an account?"> Why Create an Account? </a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/web/search-orders/" an-la="track your orders" aria-label="track your orders"> Track your orders </a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/business/account/login/" an-la="business account" aria-label="business account"> Business Account </a> </li>  </ul> </div> <div class="nv00-gnb__utility after-login"> <a class="nv00-gnb__utility-btn" aria-expanded="false" aria-haspopup="true" aria-label="Manage Account"> <span class="hidden">Manage Account</span> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" id="user-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </span> </a> <ul class="nv00-gnb__utility-user-menu-list" role="menu"> <li class="nv00-gnb__utility-user-menu user desktop-only" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link js-user-name" aria-label="Manage Account" href="https://account.samsung.com/membership/contents/profile/profile-gate"> <div class="image js-gnb-afterlogin-image"> <img class="image__main" src="" alt="alternative-text" role="img" data-comp-name="image"/> </div> <span class="account-icon js-gnb-afterlogin-no-image"> <svg class="icon" id="user-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </span> <p class="user-name"></p> </a> </li>  <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/web/my-orders/" aria-label="My Orders">My Orders</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/support/account/products/" aria-label="My Page & Products">My Page & Products</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/web/account/my-referrals/" aria-label="My Referrals">My Referrals</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/web/account/my-rewards/" aria-label="My Rewards">My Rewards</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="/us/support/register/" aria-label="Product Registration">Product Registration</a> </li> <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a class="nv00-gnb__utility-user-menu-link" href="https://v3.account.samsung.com/dashboard/" target="_blank" aria-label="Samsung Account">Samsung Account</a> </li>    <li class="nv00-gnb__utility-user-menu" role="menuitem"> <a href="javascript:;" class="nv00-gnb__utility-user-menu-link logoutBtn" an-tr="nv00_gnb-1depth-navigation2" an-ca="navigation" an-ac="gnb" an-la="logout" aria-label="Log Out">Log Out</a> </li> </ul> </div> <div class="nv00-gnb__utility hamburger"> <button class="nv00-gnb__utility-btn" aria-expanded="false" aria-label="navigation" aria-haspopup="true" an-tr="nv00_gnb-gnb-navigation2" an-ca="navigation" an-ac="gnb" an-la="gnb:open"> <span class="hidden">Hamburger</span> <svg class="icon" id="menu-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M83 70v8H13v-8h70zm0-26v8H13v-8h70zm0-26v8H13v-8h70z"></path> </svg> </button> </div> </div> </div> <div class="nv00-gnb__dim-wrap" aria-hidden="true"></div> <form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/samsung_com_us/signInGate"> <input type="hidden" name="response_type" id="response_type" value=""/> <input type="hidden" name="client_id" value="kv5di1wr19"/> <input type="hidden" name="locale" id="locale" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.us.json"/> <input type="hidden" name="state" id="signInState" value=""/> <input type="hidden" name="goBackURL" id="signInGoBackURL" value=""/> <input type="hidden" name="scope" id="scope" value=""/> </form>  <form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/samsung_com_us/signOutGate"> <input type="hidden" name="client_id" value="kv5di1wr19"/> <input type="hidden" name="state" id="signOutState" value=""/> <input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.us.json"/> </form>  <form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="SignupAP"/> <input type="hidden" name="serviceID" value="kv5di1wr19"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value="www.samsung.com"/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.us.json"/> <input type="hidden" name="returnURL" id="joinReturnURL" value=""/> <input type="hidden" name="goBackURL" id="joinGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> <input type="hidden" name="emailActivationURL" id="joinEmailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.us.json"/> </form>  <form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="FindEmail"/> <input type="hidden" name="serviceID" value="kv5di1wr19"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="findGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form>  <form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="ModifyUserInfo"/> <input type="hidden" name="serviceID" value="kv5di1wr19"/> <input type="hidden" name="serviceName" value="SAMSUNG"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <form id="textForm" name="textForm"> <input type="hidden" name="productCountText" id="productCountText" value="Number of Products"/> </form> <input type="hidden" name="domain" id="domain" value="www.samsung.com"/> <input type="hidden" name="useLogin" id="useLogin" value="Y"/> <input type="hidden" name="useStore" id="useStore" value="Y"/> <input type="hidden" name="storeDomain" id="storeDomain" value="https://www.samsung.com/us/api"/> <input type="hidden" name="hybrisApiJson" id="hybrisApiJson" value=""/> <input type="hidden" name="addToCartPostYn" id="addToCartPostYn" value=""/> <input type="hidden" name="loginLinkURL" id="loginLinkURL" value="https://account.samsung.com/accounts/v1/samsung_com_us/signInGate"/>  <input type="hidden" name="logoutURL" id="logoutURL" value="https://account.samsung.com/accounts/v1/samsung_com_us/signOutGate"/>  <input type="hidden" name="updateProfileURL" id="updateProfileURL" value=""/> <input type="hidden" name="isLoginWithNoStore" id="isLoginWithNoStore" value=""/> <input type="hidden" name="countryCode" id="countryCode" value="US"/> <input type="hidden" name="languageCode" 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2.5 73.13 2.5 48.001C2.5 22.871 22.871 2.5 48 2.5zm0 5C25.633 7.5 7.5 25.633 7.5 48.001S25.632 88.5 48 88.5s40.5-18.131 40.5-40.499C88.5 25.633 70.367 7.5 48 7.5zm2.5 31V75h-5V43.5H40v-5h10.5zm-3.502-16.595C49.209 21.905 51 23.737 51 26c0 2.262-1.791 4.095-4.002 4.095C44.79 30.095 43 28.262 43 26c0-2.263 1.79-4.095 3.998-4.095z"></path> </svg> <p class="layer-popup__desc information-text">Your cart is empty.</p> <div class="layer-popup__cta-wrap"> <button class="cta cta--contained cta--black gnb-js-layer-close" aria-label="Accessibility Text" onclick="window.sg.components.nv00Gnb.closeLayerPopup(this);"> OK </button> </div> <button class="layer-popup__close"> <span class="hidden">Layer Popup Close</span> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 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id="bvFlag" value="N"/> <input type="hidden" name="bvRTLFlag" id="bvRTLFlag" value="N"/> <input type="hidden" name="multiLanguageYn" id="multiLanguageYn"/> <input type="hidden" name="hreflang" id="hreflang" value="en"/>  <input type="hidden" name="runmodeInfo" id="runmodeInfo" value="live"/> <input type="hidden" name="apiStageInfo" id="apiStageInfo" value="front"/> <input type="hidden" name="tempTitle" id="tempTitle" value=""/> <input type="hidden" name="siteCode" id="siteCode" value="us"/> <input type="hidden" name="countryIsoCode" id="countryIsoCode" value="USA"/> <input type="hidden" name="bvIAFlag" id="bvIAFlag" value="N"/> <input type="hidden" name="language" id="language" value="en_US"/> <input type="hidden" name="serverType" id="serverType" value="stg"/>  <input type="hidden" name="sc_gnb_searchURL" id="sc_gnb_searchURL" value="/us/search"/> <input type="hidden" name="sc_gnb_matchedcontentsusable" id="sc_gnb_matchedcontentsusable" value="Y"/> <input type="hidden" name="sc_gnb_suggestedsearchauto" id="sc_gnb_suggestedsearchauto" value="false"/> <input type="hidden" name="sc_gnb_placeholder" id="sc_gnb_placeholder" value="Search Samsung.com"/> <section class="gnb-search" tabindex="0" role="dialog" aria-modal="true" style="display: none;"> <div class="gnb-search__dimmed"></div> <div class="gnb-search__contents"> <h2 class="text-title">What are you looking for?</h2> <div class="gnb-search__search-wrap"> <form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off"> <fieldset> <legend>Search form</legend> <div class="gnb-search__input-wrap"> <button type="button" class="gnb-search__input-btn--close"> <span class="hidden">Close</span> <svg class="icon" focusable="false"> <use xlink:href="#backward-bold" href="/us/smg/etc.clientlibs/samsung/clientlibs/us/common/clientlib-dependencies/resources/images/icons/p6-footer.svg#backward-bold"></use> </svg> </button> <input type="text" name="search" class="gnb-search__input sl-search-input" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit"/> <span class="gnb-search__placeholder">Search Samsung.com</span>  <button type="button" class="gnb-search__input-btn--cancel" data-link_cat="search" data-link_id="close" data-link_meta="close" data-link_position="search>type_header" data-event_name="type_header_close"> <span class="hidden">Cancel</span> <svg class="icon" focusable="false"> <use xlink:href="#cancel-bold" href="/us/smg/etc.clientlibs/samsung/clientlibs/us/common/clientlib-dependencies/resources/images/icons/p6-footer.svg#cancel-bold"></use> </svg> </button> <button type="submit" class="gnb-search__input-btn--search" an-tr="search layer--Image-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit"> <span class="hidden">Search</span> <svg class="icon" focusable="false"> <use xlink:href="#search-bold" href="/us/smg/etc.clientlibs/samsung/clientlibs/us/common/clientlib-dependencies/resources/images/icons/p6-footer.svg#search-bold"></use> </svg> </button> </div> </fieldset> </form> <div class="gnb-search__trending_search gnb-search__trending_search--hide "> <div class="gnb-search__result-list">  </div> </div> <div class="gnb-search__result-wrap sl-search-keyword gnb-search__result-wrap--hide"> <div class="gnb-search__suggested gnb-search__suggested--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Suggested Searches</p> </div> <ul class="gnb-search__result-list"> </ul> </div> <div class="gnb-search__no-suggestions gnb-search__no-suggestions--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">NO SUGGESTIONS</p> </div> </div> <div class="gnb-search__history gnb-search__history--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Search History</p> <button class="gnb-search__btn--history-clear" an-tr="search layer--text-link" an-ca="search" an-ac="search layer" an-la="search history:clear all"> Clear All </button> </div> <ul class="gnb-search__result-list"> </ul> </div> <div class="gnb-search__related gnb-search__related--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Related Searches</p> </div> <ul class="gnb-search__result-list"> </ul> </div> <div class="gnb-search__matched gnb-search__matched--hide"> <div class="gnb-search__result-title-wrap"> <p class="gnb-search__result-title">Matched Contents</p> </div> <ul class="gnb-search__result-list"> </ul> </div> </div> </div>  <div class="gnb-search__chip-wrap"> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy Note" data-link_cat="search" data-link_id="search chips: Galaxy Note" data-link_meta="search chips: Galaxy Note" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy Note</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy Z Flip" data-link_cat="search" data-link_id="search chips: Galaxy Z Flip" data-link_meta="search chips: Galaxy Z Flip" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy Z Flip</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy S" data-link_cat="search" data-link_id="search chips: Galaxy S" data-link_meta="search chips: Galaxy S" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy S</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:The Frame" data-link_cat="search" data-link_id="search chips: The Frame" data-link_meta="search chips: The Frame" data-link_position="search>search layer" data-event_name="select_search_chips">The Frame</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:QLED 8K" data-link_cat="search" data-link_id="search chips: QLED 8K" data-link_meta="search chips: QLED 8K" data-link_position="search>search layer" data-event_name="select_search_chips">QLED 8K</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Galaxy A" data-link_cat="search" data-link_id="search chips: Galaxy A" data-link_meta="search chips: Galaxy A" data-link_position="search>search layer" data-event_name="select_search_chips">Galaxy A</button> <button class="gnb-search__chip" an-tr="sr01_search input--ctabutton" an-ca="search" an-ac="search layer" an-la="search chips:Certified Pre-Owned" data-link_cat="search" data-link_id="search chips: Certified Pre-Owned" data-link_meta="search chips: Certified Pre-Owned" data-link_position="search>search layer" data-event_name="select_search_chips">Certified Re-Newed</button> </div> <button class="gnb-search__btn--close" an-tr="search layer--Image-link" an-ca="search" an-ac="search layer" an-la="close" data-link_cat="search" data-link_id="close" data-link_meta="close" data-link_position="search>search layer" data-event_name="search_layer_close"> <span class="hidden">Cancel</span> <svg class="icon" viewBox="0 0 96 96" id="cancel-close-regular" xmlns="http://www.w3.org/2000/svg"><path d="M80.233 12.232l3.535 3.536-32.232 32.231 32.23 32.231-3.535 3.536L48 51.535 15.768 83.768l-3.535-3.536 32.232-32.233-32.233-32.231 3.535-3.536L48 44.464z"></path></svg> </button> </div> </section>  </div> <div id="content" role="main"> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="sp-g-top-hero aem-GridColumn aem-GridColumn--default--12"> <section id="self-repair-top-hero" class="sp-g-top-hero margin-top--none margin-bottom--none overlay-image " comp-id="self-repair-top-hero" data-pagetype="Care_IM" data-link_cat="care plus" data-event_name="care_plus_click"> <div class="sp-g-top-hero__container"> <div class="sp-g-top-hero__contents "> <p class="sp-g-top-hero__eyebrow-text">Repair Services</p> <h1 class="sp-g-top-hero__title">Take Care with Self-Repair </h1> <div class="sp-g-top-hero__image"> <div class="sp-g-top-hero__figure image"> <img class="image__main responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/support/self-repair/Self-repair-hero-img-2x.png?$1440_500_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/support/self-repair/MO-self-repair-hero-2x.png?$720_640_PNG$" alt="auto-Self-repair-hero-img-2x"/> </div> </div> </div> </div> <div class="sp-g-top-hero__column"> <div class="sp-g-top-hero__column-item"> <div class="sp-g-top-hero__column-item-wrap"> <h3 class="sp-g-top-hero__column-item-title title-no-img">What is Self-Repair?</h3> <div class="sp-g-top-hero__column-item-description"><p>Samsung is expanding the Self-Repair solutions for you to repair your product. Samsung has solutions specific to</p> <p> each product group for customers that are interested in making their own repairs.</p> </div> </div> </div> </div> </section> </div> <div class="su-g-image-text aem-GridColumn aem-GridColumn--default--12"> <section id="mobile-tablet-laptop" class="image-text margin-top--none margin-bottom--none imageRight"> <div class="image-text--inner_container bg-white"> <div class="image-text__image-wrap"> <div class="image"> <img class="image__preview responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/self_repair_Pc.png?$LazyLoad_Home_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/self_repair_MO.png?$LazyLoad_Home_PNG$" alt/> <img class="image__main responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/self_repair_Pc.png?$800_450_PNG$" data-mobile-src="//image-us.samsung.com/SamsungUS/self_repair_MO.png?$312_176_PNG$" alt/> </div> </div> <div class="image-text__content-wrap"> <div class="image-text__text-container"> <h2 class="image-text__headline"><b>Explore Self-Repair</b></h2> <h3 class="image-text__sub-headline">Mobile, Tablet, Laptop, TV, Audio, Monitor and Home Appliances</h3> <div class="image-text__desc"><p>Samsung now offers Samsung genuine parts, tools, and self-guided repair manuals. Samsung repair guides can be viewed and downloaded after selecting a specific model from the link below.<br /> </p> <p>Please visit to learn more about Self-Repair and decide if it’s the right option for you.</p> </div> <div class="image-text__cta"> <span class="image-text__list-item-cta-wrap"> <a data-link_cat="care plus" data-link_id="Shop Encompass Repair Parts" data-link_position="<b>Explore Self-Repair</b>" data-dest_url="#ShowPopup" data-event_name="<b>Explore Self-Repair</b>>Shop Encompass Repair Parts" class="scta scta--contained scta--black " href="#ShowPopup" target="_self">Shop Encompass Repair Parts </a> </span> </div> </div> </div> </div> </section> </div> <div class="su-g-popup-component aem-GridColumn aem-GridColumn--default--12"> <section class="su-g-popup-component smallPopup smallPopupdesc" id="Popup"> <div class="su-g-popup-component__container"> <div class="su-g-popup-component__container-wrap "> <div class="su-g-popup-component__text-wrap"> <div class="su-g-popup-component__text-inner"> <div class="su-g-popup-component__text-inner-cross"> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"> </path> </svg> </div> <div class="su-g-popup-component__text"> <h2 class="su-g-popup-component__title"></h2> <div class="su-g-popup-component__desc"> You will now be redirected to Samsung’s trusted distributor of spare parts. </div> </div> <div class="su-g-popup-component__cta singleCTA"> <span class="su-g-popup-component__list-item-cta-wrap"> <a data-link_cat="care plus" data-link_id="Continue" data-dest_url="https://samsungparts.com/pages/self-repair-services" data-event_name="click_Continue" class="scta scta--contained scta--black " href="https://samsungparts.com/pages/self-repair-services" target="_self"><span>Continue</span> </a> </span> </div> </div> </div> </div> </div> </section> </div> <div class="su-g-popup-component aem-GridColumn aem-GridColumn--default--12"> <section class="su-g-popup-component smallPopup smallPopupdesc" id="Popup"> <div class="su-g-popup-component__container"> <div class="su-g-popup-component__container-wrap "> <div class="su-g-popup-component__text-wrap"> <div class="su-g-popup-component__text-inner"> <div class="su-g-popup-component__text-inner-cross"> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" role="presentation" aria-hidden="true" tabindex="-1"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"> </path> </svg> </div> <div class="su-g-popup-component__text"> <h2 class="su-g-popup-component__title"></h2> <div class="su-g-popup-component__desc"> You will now be redirected to Samsung’s trusted distributor of spare parts. </div> </div> <div class="su-g-popup-component__cta singleCTA"> <span class="su-g-popup-component__list-item-cta-wrap"> <a data-link_cat="care plus" data-link_id="Continue" data-dest_url="https://www.ifixit.com/collaborations/samsung" data-event_name="click_Continue" class="scta scta--contained scta--black " href="https://www.ifixit.com/collaborations/samsung" target="_self" title="iFixit Samsung Self-Repair"><span>Continue</span> </a> </span> </div> </div> </div> </div> </div> </section> </div> <section class="sp-g-locations section aem-GridColumn aem-GridColumn--default--12"><section id="foreign-vistor-alerter"> <div class="foreign-vistor-alerter_header"> <span class="foreign-vistor-alerter_close_icon"> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </span> </div> <div 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class="sp-g-top-hero__column-item"> <div class="sp-g-top-hero__column-item-wrap"> <h3 class="sp-g-top-hero__column-item-title title-no-img">Check the following before you begin</h3> </div> </div> </div> </section> </div> <div class="su-g-reg-benifits aem-GridColumn aem-GridColumn--default--12"> <section id="selfrepair-steps" class="spu-g-reg-benf margin-top--none margin-bottom--none"> <div class="su-g-reg-benifits_headline-text"></div> <div class="su-g-reg-benifits__list column-3 bg-blue"> <div class="su-g-reg-benifits__list-item"> <div class="su-g-reg-benifits__list-item-img"> <div class="image image--dyn-height"> <img class="image__preview lazy-load responsive-img" alt data-mobile-src="//image-us.samsung.com/SamsungUS/self-repair/selfrepair.warranty.icon.mo.svg"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/self-repair/selfrepair.warranty.icon.pc.svg" data-mobile-src="//image-us.samsung.com/SamsungUS/self-repair/selfrepair.warranty.icon.mo.svg" alt/> </div> </div> <h2 class="su-g-reg-benifits__list-item-headline-text"> Check Warranty Status</h2> <div class="su-g-reg-benifits__list-item-description"><p> </p> <p>Check your warranty coverage options.</p> <p> </p> </div> <div class="su-g-reg-benifits__list-item-cta su-g-reg-benifits__list-item-cta-cont"> <a data-link_id="Check warranty" data-dest_url="https://www.samsung.com/us/support/warranty/" class="scta scta--reverse scta--outlined scta--black--font " href="https://www.samsung.com/us/support/warranty/" target="_self" title="Check warranty">Check warranty </a> </div> </div> <div class="su-g-reg-benifits__list-item"> <div class="su-g-reg-benifits__list-item-img"> <div class="image image--dyn-height"> <img class="image__preview lazy-load responsive-img" alt data-mobile-src="//image-us.samsung.com/SamsungUS/self-repair/selfrepair.care.icon.mo.svg" data-desktop-src="//image-us.samsung.com/SamsungUS/self-repair/selfrepair.care.icon.pc.svg"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/self-repair/selfrepair.care.icon.pc.svg" data-mobile-src="//image-us.samsung.com/SamsungUS/self-repair/selfrepair.care.icon.mo.svg" alt/> </div> </div> <h2 class="su-g-reg-benifits__list-item-headline-text"> Samsung Care+</h2> <div class="su-g-reg-benifits__list-item-description"><p> </p> <p>If you have Samsung Care+, file a claim and let our experts take care of the rest.<br /> </p> <p> </p> <p><b>File a claim</b></p> <p> </p> <p><a href="https://www.samsung.com/us/support/samsung-care-plus/">Mobile, Tablet & Laptop</a> </p> <p> </p> <p><a href="https://www.samsung.com/us/support/samsung-care-plus/home-appliances-and-electronics/">TV, Audio, Monitor & Home Appliances</a></p> </div> </div> <div class="su-g-reg-benifits__list-item"> <div class="su-g-reg-benifits__list-item-img"> <div class="image image--dyn-height"> <img class="image__preview lazy-load responsive-img" alt data-mobile-src="//image-us.samsung.com/SamsungUS/self-repair/selfrepair.repairi.con.mo.svg" data-desktop-src="//image-us.samsung.com/SamsungUS/self-repair/selfrepair.repairi.con.pc.svg"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//image-us.samsung.com/SamsungUS/self-repair/selfrepair.repairi.con.pc.svg" data-mobile-src="//image-us.samsung.com/SamsungUS/self-repair/selfrepair.repairi.con.mo.svg" alt/> </div> </div> <h2 class="su-g-reg-benifits__list-item-headline-text"> Samsung Repair Solutions</h2> <div class="su-g-reg-benifits__list-item-description"><p> </p> <p>If self-repair is not right for you, Samsung offers a network of repair solutions with over 2,000 locations offering same-day service.</p> <p> </p> </div> <div class="su-g-reg-benifits__list-item-cta su-g-reg-benifits__list-item-cta-cont"> <a data-link_id="Start repair service" data-dest_url="https://www.samsung.com/us/support/service/" class="scta scta--reverse scta--outlined scta--black--font " href="https://www.samsung.com/us/support/service/" target="_self" title="Start repair service">Start repair service </a> </div> </div> </div> </section> </div> <div class="su-g-faq aem-GridColumn aem-GridColumn--default--12"> <section id="FAQs" class="su-g-faq " comp-id="FAQs" data-pagetype="Care_IM" data-link_cat="care plus" data-event_name="care_plus_click"> <div class="su-g-faq__wrap"> <h2 class="su-g-faq__headline-text">Frequently Asked Questions</h2> <div class="su-g-faq__list"> <div class="su-g-faq__list-wrap"> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Who is Self-Repair for?</h3> <div class="su-g-faq__list-item-answer">Self-Repair is for individual owners and unaffiliated repair businesses seeking repair parts, tools and documentation for supported Samsung products. <a href="#ShowPopup">Shop Encompass Repair Parts</a> for Mobile, Tablet, Laptop, TV, Audio, Monitor and Home Appliances.</div> <a data-link_cat="care plus" data-link_id="expand answer" data-link_position="Care_IM>faq" data-event_name="care_plus_click" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">How do I know if Self-Repair is the right option for me?</h3> <div class="su-g-faq__list-item-answer">Samsung has compiled support materials that will provide information about what is involved in a Self-Repair, the potential pitfalls, how to perform the repair and what alternative options are available should you decide that Self-Repair is not for you.</div> <a data-link_cat="care plus" data-link_id="expand answer" data-link_position="Care_IM>faq" data-event_name="care_plus_click" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">What is needed for Self-Repair?</h3> <div class="su-g-faq__list-item-answer">Access information regarding tools, step-by-step repair guides and Samsung genuine parts. <a href="#ShowPopup">Shop Encompass Repair Parts</a> for Mobile, Tablet, Laptop, TV, Audio, Monitor and Home Appliances.</div> <a data-link_cat="care plus" data-link_id="expand answer" data-link_position="Care_IM>faq" data-event_name="care_plus_click" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Are Samsung genuine parts purchased through the Self-Repair program warranted?</h3> <div class="su-g-faq__list-item-answer">Samsung genuine repair parts are covered by a 90-day limited warranty from the date of delivery. If you use, or retain the parts(s) you accept Samsung’s Terms & Conditions, including an Arbitration Agreement.</div> <a data-link_cat="care plus" data-link_id="expand answer" data-link_position="Care_IM>faq" data-event_name="care_plus_click" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Does self-repair impact my Samsung Limited Warranty?</h3> <div class="su-g-faq__list-item-answer">Samsung Limited Warranty is not impacted by Self-Repair. However, if the Self-Repair attempt is the cause of damage, any subsequent repair may not be covered under warranty.</div> <a data-link_cat="care plus" data-link_id="expand answer" data-link_position="Care_IM>faq" data-event_name="care_plus_click" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Are there any safety issues I should be aware of before attempting a Self-Repair?</h3> <div class="su-g-faq__list-item-answer">Do not attempt a Self-Repair if you identify a safety issue. Please refer to the repair guide for your product for further information and if you are under any doubt please contact <b>Samsung at 1-800-726-7864</b> for further advice.</div> <a data-link_cat="care plus" data-link_id="expand answer" data-link_position="Care_IM>faq" data-event_name="care_plus_click" href="javascript:;" class="s-icon"> </a> </div> </div> <div class="su-g-faq__list-item"> <div class="su-g-faq__list-item-wrap js-accordion-tab"> <h3 class="su-g-faq__list-item-question">Who should I contact if my product is not working after Self-Repair?</h3> <div class="su-g-faq__list-item-answer">Contact Samsung Care for professional repair services. <a title="Find a service center near you" href="https://www.samsung.com/us/support/service/locations" target="_blank">Find a Samsung Service Center near you.</a></div> <a data-link_cat="care plus" data-link_id="expand answer" data-link_position="Care_IM>faq" data-event_name="care_plus_click" href="javascript:;" class="s-icon"> </a> </div> </div> </div> </div> </div> </section> </div> <section class="sp-g-locations section aem-GridColumn aem-GridColumn--default--12"><section id="foreign-vistor-alerter"> <div class="foreign-vistor-alerter_header"> <span class="foreign-vistor-alerter_close_icon"> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </span> </div> <div class="foreign-vistor-alerter_content"> <div class="foreign-vistor-alerter_content_header"></div> <div class="foreign-vistor-alerter_content_flag"> <img alt="flag"/> </div> <div class="foreign-vistor-alerter_content_para"></div> <div class="foreign-vistor-alerter_content_btn_holder single_lang"> <a class="foreign-vistor-alerter_content_btn first_lang" role="button">Go to site</a> </div> <div class="foreign-vistor-alerter_content_btn_holder bi_lang"> <a class="foreign-vistor-alerter_content_btn first_lang" role="button"></a> <a class="foreign-vistor-alerter_content_btn second_lang" role="button"></a> </div> </div> </section> </section> <section class="sp-g-locations section aem-GridColumn aem-GridColumn--default--12"><section id="foreign-vistor-alerter"> <div class="foreign-vistor-alerter_header"> <span class="foreign-vistor-alerter_close_icon"> <svg class="icon" id="delete-bold" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </span> </div> <div class="foreign-vistor-alerter_content"> <div class="foreign-vistor-alerter_content_header"></div> <div class="foreign-vistor-alerter_content_flag"> <img alt="flag"/> </div> <div class="foreign-vistor-alerter_content_para"></div> <div class="foreign-vistor-alerter_content_btn_holder single_lang"> <a class="foreign-vistor-alerter_content_btn first_lang" role="button">Go to site</a> </div> <div class="foreign-vistor-alerter_content_btn_holder bi_lang"> <a class="foreign-vistor-alerter_content_btn first_lang" role="button"></a> <a class="foreign-vistor-alerter_content_btn second_lang" role="button"></a> </div> </div> </section> </section> <div class="su-g-disclaimer aem-GridColumn aem-GridColumn--default--12"> <div class="su-g-disclaimer__wrap"><p><b>Self-Repair Legal Disclosures</b></p> <p> </p> <p><b>Usage Notices</b></p> <p>All functionality, features, specifications, and other product information provided in this document, including but not limited to, benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice. Samsung reserves the right to alter this document or the product described herein at any time, without obligation to provide notification of such changes. This document is intended for informational purposes. You can download a copy of your product <a href="https://www.samsung.com/us/support/downloads/">Manuals and Software</a>. If you don’t understand the information provided in this document or have any doubts about the safety of the repair, call a qualified technician or Samsung support for help.</p> <p> </p> <p><b>Precautions for Repair</b></p> <p>Samsung is not liable for any damage or defect determined to be caused by repair by a non-authorized service provider, self-repair or non-professional repair of the product. Samsung is not liable for any resulting damage to the product, person, or property, or any injury or other product safety issue caused by any attempt to repair the product by any person other than a Samsung- authorized service provider.</p> <p> </p> <p>Any damage or defect to product resulting from a repair, or an attempt to repair, the product by any person other than a Samsung certified service provider will not be covered by the warranty.</p> <p>• Residual voltage within certain printed circuit board assembly (PCBA) parts could cause electric shock. Prior to handling PCBA's refer to the repair guide for detailed disassembly instructions, and conduct the prescribed residual voltage discharge process. </p> <p>• Use only demagnetized tools that are specifically designed for electronic repairs, as most electronic parts are sensitive to electromagnetic forces.</p> <p>• Use only high quality screwdrivers when servicing devices. Low quality screwdrivers can easily damage the heads of screws.</p> <p>• Always use genuine replacement parts. Third-party replacement parts may not function properly.</p> <p>• Some parts, such as speakers, and other components, may need calibration to guarantee their performance after repair.</p> <p>• Before conducting repairs, remember to make backup copies of all important data stored in the device.</p> <p>• Make sure to wear the appropriate safety equipment before carrying out repairs. Samsung is not responsible for injuries that may occur due to not wearing the proper safety equipment. Refer to Tools for Repair for a list of tools that you will need for assembling and disassembling the product.</p> <p>• Repair the product in a safe place.</p> <p>• Before repairing the product, make sure the product is turned off. To turn off the product, press the Power (ON/OFF) Button. Unplug product from power sources before attempting repairs.</p> <p>• If the product is damaged, emits smoke, or if you smell something burning, stop using the product immediately and contact Samsung.</p> <p>• It is recommended to use safety equipment such as glasses, gloves, and a mask when repairing the product.</p> <p>• Be careful not to damage the product when removing the back cover or accessing internal components.</p> <p>• Before assembly, check if there are any abnormalities before reattaching the back cover.</p> <p>• Visit <a href="https://www.samsung.com/us/">Samsung.com</a> to view the product information, related material, and safety information.</p> <p> </p> <p><b>ESD (Electrostatically Sensitive Devices) Precautions</b></p> <p>Many semiconductors and ESDs in electronic product are particularly sensitive to static discharge and can be easily damaged by it. Always be sure that equipment is properly grounded and that you follow proper grounding procedures before beginning any repair procedure.</p> <p>• Make sure to discharge static in the work environment before opening packages containing ESDs.</p> <p>• Increase the airflow to the work area to decrease the chance of accidental static electricity discharges, as the potential for static electricity discharge may be increased in low-humidity environments, such as air-conditioned rooms.</p> <p>• Improper grounding can result in ESD damage to electronic components.</p> <p> </p> <p><b>Instructional Icons</b></p> <p>Warning: situations that could cause injury to yourself or other</p> <p>Caution: situations that could cause damage to your product or other equipment</p> <p>Notice: notes, usage tips, or additional information</p> </div> </div> </div> </div> <div class="su-g-breadcrumb aem-GridColumn aem-GridColumn--default--12"> <div class="breadcrumb"> <div class="breadcrumb__inner"> <ul 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