Can You Answer the Call? — City of Albuquerque

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src="https://www.cabq.gov/assets/one-abq-banner-logos/apd_oneabq.svg" /> </div> </div> </div> </div> <div class="image-banner"> <img alt="" src="https://www.cabq.gov/police/images/websitebanner-3.png" /> </div> <div id="content-long"> <div id="content-wrap"> <div class=" col-xs-12 col-sm-12">  <div class="row"> <div class="col-xs-12 col-sm-12"> <nav id="portal-breadcrumbs" class="plone-breadcrumb"> <span id="breadcrumbs-you-are-here" class="hiddenStructure">You are here:</span> <ol aria-labelledby="breadcrumbs-you-are-here"> <li id="breadcrumbs-home"> <a href="https://www.cabq.gov">Home</a> </li> <li id="breadcrumbs-1"> <a href="https://www.cabq.gov/police">Police</a> </li> <li id="breadcrumbs-2"> <span id="breadcrumbs-current">Can You Answer the Call?</span> </li> </ol> </nav> <article id="content"> <header> <div id="viewlet-above-content-title"><span id="social-tags-body" style="display: none" itemscope="" itemtype="http://schema.org/WebPage"> <span itemprop="name">Can You Answer the Call?</span> <span itemprop="description">The Albuquerque Police Department is recruiting future 911 operators and dispatchers.</span> <span itemprop="url">https://www.cabq.gov/police/can-you-answer-the-call</span> <span itemprop="image">https://www.cabq.gov/police/images/911-communications-logo.jpg</span> </span> </div> <div id="viewlet-below-content-title"> </div> </header> <div id="viewlet-above-content-body"> </div> <div id="content-core"> <h1 class="documentFirstHeading">Can You Answer the Call?</h1> <div class="documentDescription description">The Albuquerque Police Department is recruiting future 911 operators and dispatchers.</div> <div id="parent-fieldname-text" class=""><div class="row"> <div class="col-sm-12 col-md-3"> <h2>In their own words</h2> <p>“I’d like people to know that I remember them. That I meet them on their worst days. I meet them in panic and I hear their pain. Long after they forget the sound of my voice, I remember them.”</p> <p><em>-Kristine B., Dispatcher</em></p> <p>“I want the public to know we are human. We do care. Sometimes more than we should, and our heart breaks along with theirs.”</p> <p><em>-Susan L., 911 Operator</em></p> <p>“The best part of my job is knowing we are making a difference. Many outcomes on 911 calls are dependent on questions we ask and how well we communicate.”</p> <p><em>-Cleova S., Shift Supervisor</em></p> <p>“The best part about my job is knowing that you actually did help someone, whether it was saving their life, keeping them safe, or merely giving them the information they needed.”</p> <p><em>-Tara J., 911 Operator</em></p> <p>“When I first started this job, I didn’t know I was going to make this a career. But here I am 8 years later still loving what I do. It’s an amazing feeling being able to be a part of saving someone’s life.”</p> <p><em>-Angelica C., Dispatcher</em></p> </div> <div class="col-sm-12 col-md-6"> <h2>Video: A Day in the Life</h2> <div class="embed-responsive embed-responsive-16by9"><iframe src="https://www.youtube.com/embed/LpUYCqMSCA4" width="300" height="150"></iframe></div> <h3>What does a 911 Operator/Dispatcher Do?</h3> <p>911 Operators and Dispatchers are the first, first responders.</p> <ul> <li>911 Operators gather critical information and prioritize calls for service while keeping callers calm and safe.</li> <li> <p>Dispatchers manage calls for service while delegating these calls to officers and sending additional resources needed for the various situations they encounter.</p> </li> </ul> <p>Emergency Communications Center (ECC) staff work a variety of shift and schedules with overtime available to cover the needs of the ECC so every call is answered as soon as possible. The ECC is open 24/7/365 to serve the community which means ECC staff are here every minute of every day to help protect and serve the community we live in.</p> <p>An ideal ECC employee is someone who can multitask, remain calm, think quickly and respond to critical situations. ECC staff members are the calm voice of assistance in a crisis and the ability to show compassion to a caller who is having what is likely their worst day is critical.</p> </div> <div class="col-sm-12 col-md-3"> <h2>Stay Informed</h2> <p>Learn more and apply for these positions:</p> <ul> <li><a data-val="https://www.governmentjobs.com/careers/cabq/classspecs/1063404?keywords=telecommunicator&pagetype=classSpecifications" href="https://www.governmentjobs.com/careers/cabq/classspecs/1063404?keywords=telecommunicator&pagetype=classSpecifications" data-linktype="external">911 Operator</a></li> <li><a data-val="https://www.governmentjobs.com/careers/cabq/classspecs/1063461?keywords=telecommunicator&pagetype=classSpecifications" href="https://www.governmentjobs.com/careers/cabq/classspecs/1063461?keywords=telecommunicator&pagetype=classSpecifications" data-linktype="external">Police Dispatcher</a></li> </ul> <p>You can be notified when these positions have openings by clicking the green "Subscribe" button on the Job Description page.</p> <h3>Compensation</h3> <p>New hires start at a minimum hourly wage of $23.08 per hour for 911 Operator/Telecommunicator I and $24.24 per hour for Dispatcher/Telecommunicator II with a $2.00/hour increase once a State Telecommunicator Certification is obtained. A competitive benefits package is also available through the City of Albuquerque. Learn more. <a data-val="1a66ef13bc0d01f7d0bb9ce272c185c1" href="https://www.cabq.gov/humanresources/city-employment-opportunities" data-linktype="internal">Learn more.</a></p> <p><img src="https://www.cabq.gov/police/images/911-communications-logo.jpg" data-linktype="image" title="911 Communications Team Logo" data-val="b0a88432c8ee48d5afe4d7045a9069da" alt="The logo of the 911 Communications Team." class="image-inline" /></p> </div> </div></div> </div> <div id="viewlet-below-content-body"> <div class="visualClear"></div> <div class="documentActions"> </div> </div> </article> </div> </div> <footer class="row"> <div class="col-xs-12 col-sm-12"> <div id="viewlet-below-content"> </div> </div> </footer> </div> <div id="sidebar-right" class=" col-xs-12 col-sm-3 sidebar-offcanvas hidden justQuicknavcol-xs-12 col-sm-3 sidebar-offcanvas" role="complementary"> <aside id="portal-column-two"> <div class="portletWrapper" id="portletwrapper-706c6f6e652e7269676874636f6c756d6e0a636f6e746578740a2f74657374706c6f6e65736974650a717569636b2d6e617669676174696f6e2d706f72746c6574" data-portlethash="706c6f6e652e7269676874636f6c756d6e0a636f6e746578740a2f74657374706c6f6e65736974650a717569636b2d6e617669676174696f6e2d706f72746c6574"><dl class="portlet portletQuickNavPortlet"> <div id="rightnav" class="fix-right"> <ul> <li> <a href="https://www.cabq.gov/news/news">News</a> </li> <li> <a href="https://www.cabq.gov/events">City Calendar</a> </li> <li> <a href="https://www.cabq.gov/one-albuquerque">What is one ABQ</a> </li> <li> <a href="https://www.cabq.gov/a-z/a-z">A-Z</a> </li> <li> <a href="https://www.cabq.gov/department-listing">Departments</a> </li> <li> <a href="https://www.cabq.gov/legal/albuquerque-minimum-wage-information">Minimum Wage</a> </li> <li> <a href="https://www.cabq.gov/abq-to-do">ABQToDo</a> </li> <li> <a href="https://www.cabq.gov/311/pay-a-bill">Pay a Bill</a> </li> <li> <a href="https://www.cabq.gov/generalservices/americans-with-disabilities-act">Americans with Disabilities Act</a> </li> </ul> </div> </dl> </div> </aside> </div> <div id="column1-container"> </div> </div> </div> </div> <div id="mainright"></div> </main> <footer id="footer"> <div class="footer-row"> <hr class="footer-item" /> <a class="footer-item" aria-label="”return" to="" top="" of="" page="" href="#">↥</a> </div> <div id="footer-content" class="footer-row"> <div class="row"> <div class="col-xs-12"> <div class="portletWrapper" id="portletwrapper-706c6f6e652e666f6f746572706f72746c6574730a636f6e746578740a2f74657374706c6f6e65736974650a666f6f7465722d7374617469632d68746d6c" data-portlethash="706c6f6e652e666f6f746572706f72746c6574730a636f6e746578740a2f74657374706c6f6e65736974650a666f6f7465722d7374617469632d68746d6c"><div class="portletStaticText portlet-static-footer-static-html"><div class="cabq-col-1 col-md-4 col-sm-12"> <div class="footer-item"> <div class="footer-subitem"> <h3>CONTACT</h3> <p>The 311 Community Contact Center is a centralized call center for the City of Albuquerque. 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Can You Answer the Call? — City of Albuquerque