CINXE.COM
お問い合わせフォーム詳細 | 個人向けOCNお客さまサポート
<!DOCTYPE html> <html lang="ja" xmlns="http://www.w3.org/1999/xhtml"> <head> <title>お問い合わせフォーム詳細 | 個人向けOCNお客さまサポート</title> <link rel="shortcut icon" href="/image/personal/favicon.ico"> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <meta name="viewport" content="width=device-width,initial-scale=1.0,shrink-to-fit=no"> <meta name="format-detection" content="telephone=no"> <meta http-equiv="X-UA-Compatible" content="IE=Edge"> <link rel="preconnect" href="https://fonts.gstatic.com"> <link href="https://fonts.googleapis.com/css2?family=Noto+Sans+JP:wght@400;500;700&display=swap" rel="stylesheet"> <link rel="stylesheet" href="/css/common/jquery-ui.css?t=1733986808463" type="text/css" /> <link href="/css/common/base.css?t=1733986808463" rel="stylesheet" type="text/css" media="screen, print" /> <link href="/css/wysiwyg.css?t=1733986808463" rel="stylesheet" type="text/css" media="screen, print"> <link href="/css/renewal/style_new_responsive.css?t=1733986808463" rel="stylesheet" type="text/css" media="screen, print" /> <link rel="stylesheet" href="/css/common/style.css?t=1733986808463" type="text/css" media="screen, print" /> <link rel="canonical" href="https://support.ocn.ne.jp/personal/inquiry/detail/pid2200001tkb/" /> <script type="text/javascript" src="/js/common/jquery-3.5.1.min.js?t=1733986808463"></script> <script type="text/javascript" src="/js/common/jquery-ui.min.js?t=1733986808463"></script> <script type="text/javascript" src="/js/common/jquery.cookie.js?t=1733986808463"></script> <script type="text/javascript" src="/js/renewal/suggest.js?t=1733986808463"></script> <script type="text/javascript" src="/js/renewal/localStorage.js?t=1733986808463"></script> <script type="text/javascript" src="https://log.gs3.goo.ne.jp/js/ocnsupport/gssa.js"></script> <meta name="description" content="ポータルサイトgooのヘルプページです" /> <meta name="keywords" content="goo,ヘルプ,使い方,新着情報,問い合わせ,FAQ,質問" /> <meta name="robots" content="noindex" /> <script src="/js/renewal/common_new_responsive.js?t=1733986808463" type="text/javascript"></script> <script src="/upload/migration/js/tracking/global_ip_acquisition.js?t=1733986808463" type="text/javascript"></script> <script type="text/javascript"> /*<![CDATA[*/ $(function() { // 認証コンテンツのリンクに鍵マークをつける $("[data-ncom-auth = true]").each(function(i, elem) { $(elem).closest(".-keypos").addClass("-key"); }); }); /*]]>*/ </script> <script src="/upload/migration/js/tracking/gtm_personal_p.js" type="text/javascript"></script> <script>!function(a){var e="https://s.go-mpulse.net/boomerang/",t="addEventListener";if("False"=="True")a.BOOMR_config=a.BOOMR_config||{},a.BOOMR_config.PageParams=a.BOOMR_config.PageParams||{},a.BOOMR_config.PageParams.pci=!0,e="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="D4X5Z-USLAC-M7N23-H4CVS-TH964",function(){function n(e){a.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!a.BOOMR||!a.BOOMR.version&&!a.BOOMR.snippetExecuted){a.BOOMR=a.BOOMR||{},a.BOOMR.snippetExecuted=!0;var i,_,o,r=document.createElement("iframe");if(a[t])a[t]("load",n,!1);else if(a.attachEvent)a.attachEvent("onload",n);r.src="javascript:void(0)",r.title="",r.role="presentation",(r.frameElement||r).style.cssText="width:0;height:0;border:0;display:none;",o=document.getElementsByTagName("script")[0],o.parentNode.insertBefore(r,o);try{_=r.contentWindow.document}catch(O){i=document.domain,r.src="javascript:var d=document.open();d.domain='"+i+"';void(0);",_=r.contentWindow.document}_.open()._l=function(){var a=this.createElement("script");if(i)this.domain=i;a.id="boomr-if-as",a.src=e+"D4X5Z-USLAC-M7N23-H4CVS-TH964",BOOMR_lstart=(new Date).getTime(),this.body.appendChild(a)},_.write("<bo"+'dy onload="document._l();">'),_.close()}}(),"".length>0)if(a&&"performance"in a&&a.performance&&"function"==typeof a.performance.setResourceTimingBufferSize)a.performance.setResourceTimingBufferSize();!function(){if(BOOMR=a.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var e=""=="true"?1:0,t="",n="bdpnbet4tppluz3fdbqq-f-02a7de3db-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,_={"ak.v":"39","ak.cp":"1310768","ak.ai":parseInt("786339",10),"ak.ol":"0","ak.cr":1,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"330ad0bf","ak.r":6099,"ak.a2":e,"ak.m":"dscb","ak.n":"essl","ak.bpcip":"8.222.208.0","ak.cport":54078,"ak.gh":"124.155.222.182","ak.quicv":"","ak.tlsv":"tls1.2","ak.0rtt":"","ak.0rtt.ed":"","ak.csrc":"-","ak.acc":"bbr","ak.t":"1734678625","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==X6L2sYffCS1Uek3nQGPQ8IC6liYY1Z5KoKkJBWowVoACDaq0G4U+tbcOT2Eqay2BChmxWnoYeFEDblyHFfxkdshZLuNwAvRdP28MBL5YSsDghBXro75AZsNJrlMkX1WfM6vkImrVfsZo7SKef/LTXlBUkqbg/ELbOjLaAfXEJkIOZ6iG/2UuU9N5ts2Nbr+VBkb4oHH9V7SF5kSh/oEB26TVPzuL0+Dg310YEpvioBAJvbiBXw18p5znaFls4osURuaM6RSjdHcG5XAK/eDkcAx1OpRVpTIFAd8oWyPDxpmlDjS59AxxX6EG2MW+UeTVgyw5RBVwEpVZf7PhMVVQymCpvlxS9/w8LGP0zZAj8Bw+VSLpnXavMvnZikQ1siyVMd/rt056mYr//QdrJSGrgoPewLPsFEpccEYqhRb+Lac=","ak.pv":"5","ak.dpoabenc":"","ak.tf":i};if(""!==t)_["ak.ruds"]=t;var o={i:!1,av:function(e){var t="http.initiator";if(e&&(!e[t]||"spa_hard"===e[t]))_["ak.feo"]=void 0!==a.aFeoApplied?1:0,BOOMR.addVar(_)},rv:function(){var a=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.0rtt.ed","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(a)}};BOOMR.plugins.AK={akVars:_,akDNSPreFetchDomain:n,init:function(){if(!o.i){var a=BOOMR.subscribe;a("before_beacon",o.av,null,null),a("onbeacon",o.rv,null,null),o.i=!0}return this},is_complete:function(){return!0}}}}()}(window);</script></head> <body> <div class="l-page"> <div><header role="banner" class="l-header"> <div class="l-header__row"> <h1 class="l-header__ci"><a href="https://www.ocn.ne.jp/" class="l-header__ci-link"><img src="/image/ci_02.png" alt="OCN -Open Computer Network-" class="l-header__ci-image -c" width="80"></a></h1> <p class="l-header__category"><i class="icon-font icon-font-icon_private" aria-hidden="true"></i>個人向けOCNお客さまサポート</p> <p class="l-header__character"><a target="_blank" href="https://support.ntt.com/">NTT Comのお客さまはこちら</a></p> <div class="l-header__sub"> <ul class="l-header__util"> <li class="l-header__util-item"><a href="/guide" class="l-header__util-link">サポートサイトの使い方</a></li> <li class="l-header__util-item"><a href="/mysupport" class="l-header__util-link">工事・故障情報通知サービス</a></li> <li class="l-header__util-item"><a href="https://service.ocn.ne.jp/" target="_blank" rel="noopener noreferrer" class="l-header__util-link"><i class="icon-font icon-font-icon_blank" aria-hidden="true"></i>個人向けOCNサービス</a></li> </ul> <p class="l-header__ocn"><a href="https://mypage.ocn.ne.jp/" target="_blank" rel="noopener noreferrer" class="l-header__ocn-link l-header__util-link"><i class="icon-font icon-font-icon_blank" aria-hidden="true"></i><span class="l-header__ocn-text">マイページ</span></a></p> <button type="button" class="l-header__menu js-menu-open" role="tab" aria-expanded="false" aria-selected="false" aria-controls="header__nav"><span class="l-header__menu-icon"><i></i><i></i><i></i></span><span class="l-header__menu-text"><span class="-open">MENU</span><span class="-close">CLOSE</span></span></button> </div> </div> <div class="l-header__nav" id="header__nav"> <div class="l-header__nav-wrapper"> <div class="l-header__nav-header"> <p class="l-header__nav-category"><i class="icon-font icon-font-icon_private" aria-hidden="true"></i> <span class="-text">個人向けOCNお客さまサポート</span> </p> </div> <nav class="l-globalnav"> <div class="l-globalnav__search" style="position: relative;"> <div class="p-search p-search_header"> <div class="p-search__row p-search__row_header"> <p class="p-search__text p-search__text_header"><input type="text" autocomplete="off" value="" id="header_queryWord" class="c-headerSearch" enterkeyhint="enter" maxlength="50" name="queryWord" placeholder="サイト内検索" /></p> <div class="p-search__button"> <input type="submit" id="headerSearch" class="c-button -primary -simple" value="検索"> <input type="hidden" name="goodsCode" value="1000"> <input type="hidden" name="businessFlg" value="false"> <input type="hidden" name="scheme" value="https"> <input type="hidden" name="suggestContentsType" value="2"> <input type="hidden" name="languageType" value="1"> </div> </div> </div> <div id="temp-suggestSearch" class="p-result__ items" style="display:none;"> <div class="p-result__item -keypos"> <a href="#" class="p-result__link icon-font"> <h3 class="p-result__headline">タイトル</h3> <p class="p-result__summary">概要</p> <div class="p-result__footer"> <p class="p-result__category"></p><p class="p-result__url">#</p> </div> </a> </div> </div> <div id="temp-suggestMore" style="display:none;"> <p class="c-more" style="text-align: right;"> <a href="#" class="c-more__link"><span id="c-more__link"></span><i class="icon-font icon-font-icon_arrow-right" aria-hidden="true"></i></a> </p> </div> <input type="hidden" name="isSuggestSearch" value="true" /> <div class="popup2"> <div class="content2"> <section class="p-result"> </section> </div> </div> <div id="suggestAuto_header" style="position: absolute;"></div> <input type="hidden" name="selectWord" value=""> <input type="hidden" name="selectWordTime" value=""> <input type="hidden" name="selectWordCurrent" value=""> <form name="search" id="h-search" method="get" action="/siteSearch"></form> </div> <ul class="l-globalnav__main"> <li class="l-globalnav__main-item"><a href="/" class="l-globalnav__main-link"><i class="icon-font icon-font-icon_home" aria-hidden="true"></i><img src="/image/icon/home_01.svg" alt="" width="24" height="24"><span class="l-globalnav__main-text">サポートトップ</span></a></li> <li class="l-globalnav__main-item"><a href="/service" class="l-globalnav__main-link"><i class="icon-font icon-font-icon_support" aria-hidden="true"></i><img src="/image/icon/service_01.svg" alt="" width="24" height="24"><span class="l-globalnav__main-text">サービス名から探す</span></a></li> <li class="l-globalnav__main-item"><a href="/faq" class="l-globalnav__main-link"><i class="icon-font icon-font-icon_faq" aria-hidden="true"></i><img src="/image/icon/faq_01.svg" alt="" width="24" height="24"><span class="l-globalnav__main-text">よくあるご質問</span></a></li> <li class="l-globalnav__main-item"><a href="/maintenance" class="l-globalnav__main-link"><i class="icon-font icon-font-icon_construction" aria-hidden="true"></i><img src="/image/icon/construction_01.svg" alt="" width="24" height="24"><span class="l-globalnav__main-text">工事・故障情報</span></a></li> <li class="l-globalnav__main-item"><a href="/download" class="l-globalnav__main-link"><i class="icon-font icon-font-icon_download" aria-hidden="true"></i><img src="/image/icon/download_01.svg" alt="" width="24" height="24"><span class="l-globalnav__main-text">各種ダウンロード</span></a></li> <li class="l-globalnav__main-item"><a href="/personal/f/detail/pid2992020top" class="l-globalnav__main-link"><i class="icon-font icon-font-icon_contact2" aria-hidden="true"></i><img src="/image/icon/contact_01.svg" alt="" width="24" height="24"><span class="l-globalnav__main-text">お問い合わせ</span></a></li> <li class="l-globalnav__main-item"><a href="/personalize" class="l-globalnav__main-link"><img src="/image/icon/rep-ifont/icon_favorite_w.svg" class="iconType2" alt="" width="24" height="24"><img src="/image/icon/favorite_01.svg" class="iconType1" alt="" width="24" height="24"><span class="l-globalnav__main-text">履歴・お気に入り</span></a></li> </ul> <ul class="l-globalnav__sub"> <li class="l-globalnav__sub-item"><a href="/supportTopInfo" class="l-globalnav__sub-link">お知らせ</a></li> <li class="l-globalnav__sub-item"><a href="/guide" class="l-globalnav__sub-link">サポートサイトの使い方</a></li> <li class="l-globalnav__sub-item"><a href="https://support.ntt.com/" target="_blank" class="l-globalnav__sub-link">NTT Comのお客さまはこちら</a></li> <li class="l-globalnav__sub-item"><a href="/mysupport" class="l-globalnav__sub-link">工事・故障情報通知<br>サービス</a></li> <li class="l-globalnav__sub-item"><a href="https://service.ocn.ne.jp/" target="_blank" rel="noopener noreferrer" class="l-globalnav__sub-link"><i class="icon-font icon-font-icon_blank" aria-hidden="true"></i>個人向けOCNサービス</a></li> </ul> </nav> </div> </div> <script type="text/javascript" src="/js/renewal/search.js?t=1733986808463"></script> </header></div> <div class="l-link u-sp"> <p class="l-link__category"><a href="https://support.ntt.com/" target="_blank">NTT Comのお客さまはこちら</a></p> </div> <div id="suggestAuto_other" style="position: absolute;"></div> <main role="main" class="wys-area"> <div class="p-category"> <div class="l-container"> <h1 class="p-category__headline">お問い合わせ</h1> </div> </div> <div class="l-container"> <!-- パンくず --> <div class="l-breadcrumb u-pc"> <ol class="l-breadcrumb__list" ><li class='l-breadcrumb__item'><a href='/' class='l-breadcrumb__link'>サポートトップ</a></li><li class='l-breadcrumb__item'>サービスに関するお問い合わせ</li></ol> </div> <div class="p-template"> <div class="mystr-btn-title" style="position:relative;"> <label class="mystr-btn-check-box" for="myStrageBtn"><div class="mystr-btn-0" style="position:absolute;"><input type="checkbox" id="myStrageBtn" name="myStrageDetail" /><span class="mystr-btn-check-text"></span></div></label> </div> <p class="p-template__p" ></p> <h2 class="p-template__type2" >お問い合わせフォームから</h2> <div class="p-box"> <div class="p-box__block"> <h3 class="p-box__title" >gooの各サービスに関するお問い合わせ</h3> </div> <div class="p-box__block"> <h3 class="p-template__type3" >お問い合わせフォーム窓口に関する注意事項</h3> <p class="p-template__p -close" >※<a href="https://support.ocn.ne.jp/personal/inquiry/detail/pid2200001tke" target="_blank">gooの有料商品のご請求・お支払いに関するお問い合わせは、こちらの専用フォーム</a>からご連絡ください。</p> </div> <div class="p-box__block"> <div class="p-box__footer"> <p class="p-template__p -keypos"><a href="/personal/inquiry/input/pid2200001tkb" class="c-button -primary icon-font" >お問い合わせフォームはこちら</a></p> </div> </div> </div> </div> </div> </main> <footer role="contentinfo" class="l-footer"> <p class="c-pagetop"><a href="#top" class="c-pagetop__link js-scroll js-pagetop"><i class="icon-font icon-font-icon_arrow-top" aria-label="ページの先頭へ戻る"></i></a></p> <div class="l-container"> </div> <div class="l-container"> <p class="l-footer__pid">[No.pid2200001tkb]</p> </div> <div class="l-footer__block u-pc"> <div class="l-container"> <div class="l-footer__row"> <p class="l-footer__category"><i class="icon-font icon-font-icon_private" aria-hidden="true"></i>個人向けOCNお客さまサポート</p> </div> </div> </div> <div class="l-footer__link u-pc"> <div class="l-container"> <ul class="l-footer__link-list"> <li class="l-footer__link-item"><a href="https://service.ocn.ne.jp/services/" class="l-footer__link-text">サービス一覧</a></li> <li class="l-footer__link-item"><a href="https://service.ocn.ne.jp/about/hp.html" class="l-footer__link-text">推奨環境</a></li> <li class="l-footer__link-item"><a href="https://service.ocn.ne.jp/about/disclaimer.html" class="l-footer__link-text">免責事項</a></li> <li class="l-footer__link-item"><a href="https://www.docomo.ne.jp/utility/privacy/" class="l-footer__link-text" target="_blank">プライバシー<br>ポリシー</a></li> <li class="l-footer__link-item"><a href="https://service.ocn.ne.jp/about/trademark.html" class="l-footer__link-text">商標について</a></li> <li class="l-footer__link-item"><a href="https://support.ocn.ne.jp/personal/f/detail/pid2992020top" class="l-footer__link-text" style="font-size:75%">お問い合わせ/FAQ</a></li> <li class="l-footer__link-item"><a href="https://www.docomo.ne.jp/corporate/" class="l-footer__link-text" target="_blank">企業情報</a></li> </ul> </div> </div> <div class="l-footer__link u-sp"> <div class="l-container"> <ul class="l-footer__link-list"> <li class="l-footer__link-item"><a href="https://service.ocn.ne.jp/services/" class="l-footer__link-text">サービス一覧</a></li> <li class="l-footer__link-item"><a href="https://service.ocn.ne.jp/about/hp.html" class="l-footer__link-text">推奨環境</a></li> <li class="l-footer__link-item"><a href="https://service.ocn.ne.jp/about/disclaimer.html" class="l-footer__link-text">免責事項</a></li> <li class="l-footer__link-item"><a href="https://www.docomo.ne.jp/utility/privacy/" class="l-footer__link-text" target="_blank">プライバシーポリシー</a></li> <li class="l-footer__link-item"><a href="https://service.ocn.ne.jp/about/trademark.html" class="l-footer__link-text">商標について</a></li> <li class="l-footer__link-item"><a href="https://support.ocn.ne.jp/personal/f/detail/pid2992020top" class="l-footer__link-text">お問い合わせ/FAQ</a></li> <li class="l-footer__link-item"><a href="https://www.docomo.ne.jp/corporate/" class="l-footer__link-text" target="_blank">企業情報</a></li> <li class="l-footer__link-item"></li> </ul> </div> </div> <div class="l-container"> <div class="l-footer__info"> <div class="l-footer__info-column"> <p class="l-footer__company"><a href="https://www.docomo.ne.jp/" class="l-footer__company-link"><span class="l-footer__company-name">NTTドコモ</span><span class="l-footer__company-url">https://www.docomo.ne.jp/</span></a></p> <p class="l-footer__copyright u-pc"><small>© NTT DOCOMO Inc.</small></p> </div> <div class="l-footer__sns"> <div class="p-sns"> </div> </div> </div> </div> <div class="l-footer__copyright u-sp"> <div class="l-container"> <p><small>© NTT DOCOMO Inc.</small></p> </div> </div> </footer> </div> <span style="display:none" >.*</span> <script type="text/javascript"> (function () { var tagjs = document.createElement("script"); var s = document.getElementsByTagName("script")[0]; tagjs.async = true; tagjs.src = "//s.yjtag.jp/tag.js#site=MykqNSe"; s.parentNode.insertBefore(tagjs, s); }()); </script> <noscript> <iframe src="//b.yjtag.jp/iframe?c=MykqNSe" width="1" height="1" frameborder="0" scrolling="no" marginheight="0" marginwidth="0"></iframe> </noscript> <span style="display:none" >^/[a-zA-Z0-9-]*/[a-z]*/detail.*</span> <script> var url = $("link[rel='canonical']").attr("href"); url = url.replace("https://", ""); GSSA.set("action", "click"); GSSA.set("item", url + ",1,0"); GSSA.set("amount", "0"); GSSA.send(); </script> <a id="favoriteContentsOn" href="#" class="c-button -primary js-snackbar-trigger" data-selector="#snackbar-0021" style="display:none"></a> <div id="snackbar-0021" class="c-snackbar"> <p id="feedback-error" class="c-snackbar__main -error">お気に入りに追加しました。 <a style="color: #551A8B!important;text-decoration: underline;" href="/personalize/favorite?tab=contents">一覧を開く</a></p> </div> <a id="favoriteServiceOn" href="#" class="c-button -primary js-snackbar-trigger" data-selector="#snackbar-0022" style="display:none"></a> <div id="snackbar-0022" class="c-snackbar"> <p id="feedback-error" class="c-snackbar__main -error">お気に入りに追加しました。 <a style="color: #551A8B!important;text-decoration: underline;" href="/personalize/favorite">一覧を開く</a></p> </div> <a id="favoriteContentsOver" href="#" class="c-button -primary js-snackbar-trigger" data-selector="#snackbar-0023" style="display:none"></a> <div id="snackbar-0023" class="c-snackbar"> <p id="feedback-error" class="c-snackbar__main -error">登録件数の上限に達しているので、お気に入りを登録することが出来ません。 <a style="color: #551A8B!important;text-decoration: underline;" href="/personalize/favorite?tab=contents">一覧を開く</a></p> </div> <a id="favoriteServiceOver" href="#" class="c-button -primary js-snackbar-trigger" data-selector="#snackbar-0024" style="display:none"></a> <div id="snackbar-0024" class="c-snackbar"> <p id="feedback-error" class="c-snackbar__main -error">登録件数の上限に達しているので、お気に入りを登録することが出来ません。 <a style="color: #551A8B!important;text-decoration: underline;" href="/personalize/favorite">一覧を開く</a></p> </div> <a id="favoriteOff" href="#" class="c-button -primary js-snackbar-trigger" data-selector="#snackbar-0025" style="display:none"></a> <div id="snackbar-0025" class="c-snackbar"> <p id="feedback-error" class="c-snackbar__main -error">お気に入りを解除しました。</p> </div> <a id="favoriteFailure" href="#" class="c-button -primary js-snackbar-trigger" data-selector="#snackbar-0026" style="display:none"></a> <div id="snackbar-0026" class="c-snackbar"> <p id="feedback-error" class="c-snackbar__main -error">対象外のURLの為、お気に入りを登録することが出来ません。</p> </div> <script src="/js/main.js?t=1733986808463"></script> <script src="/js/main_customize.js?t=1733986808463"></script> <script src="/js/localnav.js?t=1733986808463"></script> </body> </html>