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aria-labelledby="title-9tlglob"> <title id="title-9tlglob"></title> <path d="M8.76 13.65l3-3.5a1 1 0 0 0 0-1.3l-3-3.5a1 1 0 0 0-1.52 1.3l3 3.5v-1.3l-3 3.5a1 1 0 1 0 1.52 1.3z" fill="currentColor" fill-rule="evenodd" role="presentation"></path> </svg> </a> <div class="version-selector-server-dropdown"> <h6>バージョン</h6> <ul> <li class="current-version"></li> <li class="see-all"><a href="/display/ALLDOC/Applications+and+Tools+Documentation+Directory">すべて表示</a></li> </ul> </div> </div> </div> </div> </div> <h1 class="page-title">管理対象アカウントの削除</h1> <article class="content-with-sidebars"> <div class="page-sidebars"> <div class="page-sidebars-wrap"> <div class="page-sidepanel sidepanel-progress-indicator"> <h4>管理対象アカウント</h4> <ul> <li class="progress-page-visited"><a href="/cloud/export-managed-accounts-964968073.html">管理対象アカウントのエクスポート</a></li> <li class="progress-page-visited"><a href="/cloud/make-changes-to-a-managed-user-account-964957894.html">管理対象のユーザーアカウントへの変更</a></li> <li class="progress-page-visited"><a href="/cloud/deactivate-a-managed-account-961259517.html">管理対象アカウントの無効化</a></li> <li class="progress-page-current"><a href="/cloud/delete-a-managed-account-961259516.html">管理対象アカウントの削除</a></li> </ul> </div> <div class="page-sidepanel sidepanel-on-this-page"> <h4>このページの内容</h4> <ul> </ul> </div> <div class="page-sidepanel sidepanel-related-content"> <h4>関連コンテンツ</h4> <ul> <li class="no-related-content-results">関連コンテンツがありません</li> </ul> </div> </div> <div class="ask-a-question-panel"> <h4>お困りですか?</h4> <p>アトラシアンコミュニティをご利用ください。</p> <p><a href="https://community.atlassian.com/t5/custom/page/page-id/create-post-step-1?add-tags=Atlassian+Cloud">コミュニティに質問</a></p> </div> </div> <div class="wiki-content"> <div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"> <div class="plugin-tabmeta-details conf-macro output-block" data-hasbody="true" data-macro-name="details"><div class="table-wrap"><table class="wrapped confluenceTable"><tbody><tr><td class="confluenceTd">robots</td><td class="confluenceTd">noindex</td></tr></tbody></table></div></div><div class="plugin-tabmeta-details conf-macro output-block" data-hasbody="true" data-macro-name="details"><div class="table-wrap"><table class="wrapped confluenceTable"><tbody><tr><td class="confluenceTd">robots</td><td class="confluenceTd">noindex</td></tr></tbody></table></div></div><div class="plugin-tabmeta-details conf-macro output-block" data-hasbody="true" data-macro-name="details"><div class="table-wrap"><table class="wrapped confluenceTable"><tbody><tr><td class="confluenceTd">robots</td><td class="confluenceTd">noindex</td></tr></tbody></table></div></div><p>アカウントの削除は永続的な操作です。アカウントを再び利用する可能性がある場合、削除ではなく無効化を行うことをおすすめします。</p> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p>管理対象ではないアカウント (組織が管理していないアカウント) を削除したい場合、「<span><a data-macro-name="sp-nobody-link" href="/cloud/delete-your-atlassian-account-976161220.html" class="conf-macro output-inline" data-hasbody="false">Atlassian アカウントの削除</a></span>」をご参照ください。</p> </div> <p>アカウントは 14 日間の<span>猶予期間</span>のあとに完全に削除されます。<span>猶予期間の間、アカウントは一時的に無効化されます</span>。猶予期間の間は削除を取り消すことができます。</p><h2 id="Deleteamanagedaccount-Detailsaboutaccountdeletion"><span>アカウント<span></span></span><span>削除の詳細情報</span></h2><p>ある程度使用実績のあるユーザーアカウントの場合、複数の組織に所属して<span>複数の</span>製品へのアクセス権を持っており、個人データが複数の場所に保存されている可能性があります。このセクションでは、個人データの削除元、削除対象の個人データ、および削除されない個人データについての詳細を説明します。同様の情報が、アカウントを削除するときにも表示されます。</p> <div class="admonition-block warning-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="20" height="20" viewbox="0 0 20 20"> <g transform="translate(-2 -2)" fill="none" fill-rule="evenodd"> <rect fill="#FF5630" transform="rotate(45 11.9 11.9)" x="4.9" y="4.9" width="14" height="14" rx="1.7"> </rect> <path d="M12 17c-.6 0-1-.4-1-1s.4-1 1-1 1 .4 1 1-.4 1-1 1zm1-4c0 .6-.4 1-1 1s-1-.4-1-1V8c0-.6.4-1 1-1s1 .4 1 1v5z" fill="#FFF"> </path> </g> </svg> <p>ユーザーの個人データは Atlassian アカウントサービスから 30 日以内に削除されます。ただし、業務上の合法的な理由や法的な背景で必要とされる場合、例外的な対応が行われます。このような例には次のようなものがあります。</p><ul><li><p>アトラシアンが財務報告を作成するために必要な、購入に関連する情報。</p></li><li><p>関連機関への提供が必要となる、アカウント削除自体の記録。</p></li><li><p>法に従って保存する義務がある、進行中の訴訟に関連するデータ</p></li></ul><p>各ユーザーは自国の法律に従って関連機関に申し立てを行う権利を持ちます。</p> </div> <h3 id="Deleteamanagedaccount-Wherepersonaldataisdeletedfrom">個人データの削除元</h3><p>個人データはすべての <span>Atlassian アカウントサービス</span>から削除されます。<span>Atlassian アカウントサービス</span>には、これらの製品へのアクセスに使用されるすべての組織とサイトが含まれます。</p><ul><li><p>Jira Cloud</p></li><li><p>Confluence Cloud</p></li><li><p>Bitbucket Cloud</p></li><li><p>Trello</p></li></ul> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p><span><span>Trello Enterprise の旧バージョンを使用している場合、Trello ユーザーはまだ Atlassian アカウントを Trello で使用していない可能性があります。このため、Atlassian アカウントを削除してもユーザーの Trello アカウントは削除されません。すべての Trello アカウントを Atlassian アカウントへ移行し終えると、Atlassian アカウントがすでに削除されている場合はそのユーザー用に新しい Atlassian アカウントが作成されます。</span></span></p><p>Trello アカウントが Atlassian アカウントを使用しているかどうかを確認するには、「<a rel="nofollow" href="https://help.trello.com/article/1197-using-trello-with-an-atlassian-account" title="https://help.trello.com/article/1197-using-trello-with-an-atlassian-account" class="external-link">Atlassian アカウントで Trello を使用する</a>」を参照してください。Atlassian アカウントを使用していない Trello アカウントを削除するには、「<a rel="nofollow" href="https://help.trello.com/article/749-deleting-your-trello-account" title="https://help.trello.com/article/749-deleting-your-trello-account" class="external-link">Trello アカウントの削除</a>」をご参照ください。</p> </div> <p><span>使用する製品に加えて、コミュニティ、Marketplace、サポートなどのその他の <span>Atlassian アカウントサービス</span></span>にもアクセスできなくなります。したがって、以降は <a rel="nofollow" class="external-link" href="http://support.atlassian.com/">support.atlassian.com</a> でテクニカルサポートのチケットを起票したり、<a rel="nofollow" class="external-link" href="http://my.atlassian.com/">my.atlassian.com</a> で自身のプロファイルにアクセスしたり、<a rel="nofollow" class="external-link" href="http://community.atlassian.com/">community.atlassian.com</a> に投稿したりできなくなります。</p> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p>Atlassian アカウントを削除しても、Statuspage、Agile、Opsgenie、Halp の各アカウントは削除されません。Statuspage アカウントを削除するには、Statuspage Support (<a rel="nofollow" class="external-link" href="mailto:hi@statuspage.io">hi@statuspage.io</a>) までお問い合わせください。Agile アカウントを削除するには、Agile Support (<a rel="nofollow" class="external-link" href="mailto:support@agilecraft.com"><u>support@agilecraft.com</u></a>) までお問い合わせください。Opsgenie アカウントを削除するには、「<a rel="nofollow" href="https://docs.opsgenie.com/docs/account-deletion" title="https://docs.opsgenie.com/docs/account-deletion" class="external-link">アカウントの削除</a>」を参照してください。Halp アカウントを削除するには、Halp Support (<a rel="nofollow" class="external-link" href="mailto:support@halp.com">support@halp.com</a>) までお問い合わせください。</p> </div> <h3 id="Deleteamanagedaccount-What’sdeleted">削除対象のデータ</h3><p>Atlassian アカウントに保存されている次の個人データを、すべての <span>Atlassian アカウントサービス</span>から削除します。</p><ul><li><p>氏名</p></li><li><p>パブリックネーム</p></li><li><p>職位</p></li><li><p>部署</p></li><li><p>組織</p></li><li><p>場所</p></li><li><p>タイムゾーン</p></li><li><p>メールアドレス</p></li><li><p>アトラシアンのプロファイル画像</p></li></ul><p>製品から削除されるその他のデータについては、<span></span><a data-macro-name="sp-plaintextbody-link" href="/confcloud/deactivate-or-delete-a-managed-account-962953449.html" class="conf-macro output-inline" data-hasbody="true">Confluence Cloud</a><span>、<a data-macro-name="sp-plaintextbody-link" href="/jirasoftwarecloud/delete-your-account-962956972.html" class="conf-macro output-inline" data-hasbody="true">Jira Cloud</a></span><span>、<a data-macro-name="sp-plaintextbody-link" href="/bitbucket/delete-an-account-393282324.html" class="conf-macro output-inline" data-hasbody="true">Bitbucket Cloud</a></span> のアカウント削除についてのドキュメントをご参照ください。</p><h3 id="Deleteamanagedaccount-What’snotdeleted">削除されないデータ</h3><p>次のデータは削除されません。</p><ul><li><p>ユーザーが <span>Atlassian アカウントサービス</span>で作成したデータ。<span>これには、製品内で作成されたページ、課題、コメントなどが含まれます。</span>製品で削除されないコンテンツの完全な一覧については、<a data-macro-name="sp-plaintextbody-link" href="/confcloud/deactivate-or-delete-a-managed-account-962953449.html" class="conf-macro output-inline" data-hasbody="true">Confluence Cloud</a><span>、</span><a data-macro-name="sp-plaintextbody-link" href="/jirasoftwarecloud/delete-your-account-962956972.html" class="conf-macro output-inline" data-hasbody="true">Jira Cloud</a><span>、および</span><a href="/confcloud/deactivate-or-delete-a-managed-account-962953449.html"> Bitbucket Cloud</a><span> のアカウント削除についてのドキュメントをご参照ください。</span></p></li><li><p>対象のユーザーまたはほかのユーザーがコンテンツ内に作成した個人データ。これには、ページや課題に入力された名前やメールアドレスなどが含まれます。<span>製品管理者はこれらの</span>コンテンツを手動で削除する必要があります。</p></li><li><p>製品にインストールされた Marketplace およびカスタムアプリに格納されている可能性がある、ユーザーのプロファイル情報。詳細については、<a data-macro-name="sp-plaintextbody-link" href="#Deleteamanagedaccount-marketplace" class="conf-macro output-inline" data-hasbody="true">Marketplace およびカスタムアプリ</a>をご参照ください。</p></li></ul><h2 id="Deleteamanagedaccount-Deletetheaccount">アカウントの削除</h2><p>アカウントの削除は永続的な操作です。アカウントの削除操作の実施後には 14 日間の猶予期間があり、この間は削除を取り消すことができます。アカウントを将来別の形で使用する可能性がある場合、削除ではなく<span><a data-macro-name="sp-plaintextbody-link" href="/cloud/deactivate-a-managed-account-961259517.html" class="conf-macro output-inline" data-hasbody="true">アカウントの無効化</a></span>を行うことをおすすめします。</p> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <p>SAML SSO を使用している場合、ユーザーのアカウントを削除する前に、ご利用のアイデンティティプロバイダからユーザーを削除します。アイデンティティプロバイダからユーザーを削除しない場合、Atlassian アカウントが再び作成され、ユーザーは引き続きログインすることが可能となります。</p> </div> <div class="admonition-block info-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block"> <svg xmlns="http://www.w3.org/2000/svg" class="admonition-icon" width="18" height="18" viewbox="0 0 18 18"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd"> </path> </svg> <span><span><a data-macro-name="sp-plaintextbody-link" href="/cloud/manage-g-suite-users-and-settings-744721645.html" class="conf-macro output-inline" data-hasbody="true">Google Suite</a></span> でユーザーを管理している場合、Google Suite からユーザーを削除して、</span>ユーザーのアカウントの削除について<a rel="nofollow" class="external-link" href="https://support.atlassian.com/ja/">サポートにお問い合わせ</a><span>ください。</span> </div> <p>アカウントを削除するには、次の操作を実行します。</p><ol><li><p></p><div class="conf-macro output-block" data-hasbody="false" data-macro-name="include"><div class="plugin-tabmeta-details conf-macro output-block" data-hasbody="true" data-macro-name="details"><div class="table-wrap"><table class="confluenceTable"><tbody><tr><td class="confluenceTd">robots</td><td class="confluenceTd">noindex</td></tr></tbody></table></div></div><div class="plugin-tabmeta-details conf-macro output-block" data-hasbody="true" data-macro-name="details"><div class="table-wrap"><table class="confluenceTable"><tbody><tr><td class="confluenceTd">robots</td><td class="confluenceTd">noindex</td></tr></tbody></table></div></div><p><a rel="nofollow" class="external-link" href="http://admin.atlassian.com/">admin.atlassian.com</a> で、ご利用の組織から、</p></div> [<strong>ディレクトリ</strong>] > [<strong>管理対象アカウント</strong>] を選択します。<p></p></li><li><p>アカウントを削除するユーザーを選択します。</p></li><li><p>ページ上部にある <strong>3 点アイコン</strong>から、[<strong>アカウントの削除</strong>] を選択します。</p></li><li><p>アカウントを削除する前に、<span>表示される内容をよくお読みください。また、アカウントの削除についての上述の説明もご確認ください。</span></p></li><li><p>[<strong>アカウントの</strong><span><strong>削除</strong>] をクリックします。表示される確認ダイアログで、</span>アカウントの削除を確認します。<br />警告が表示された場合、アカウントを削除する前に表示内容に対応する必要がある可能性があります。</p></li></ol><p>削除を確認すると、対象のユーザーの管理対象アカウントページに再度移動します。アカウントは無効化され、削除予定として記録されます。これにより、ユーザーはアカウントや <span>Atlassian アカウントサービス</span>にログインすることはできなくなります。アカウントが完全に削除されると、管理対象アカウントの一覧に表示されなくなります。</p><h3 id="Deleteamanagedaccount-Accountappearanceafterdeletion">削除後のアカウントの表示方法</h3><p>アカウントが無効化されている猶予期間の間、組織のコンテンツにアクセス可能なユーザーは、製品内で、ユーザー名 (ユーザーのアバターの横に表示される名前) の横に <strong>Deactivated </strong>と表示されるのを確認できます。</p><p>アカウントが完全に削除されると、ユーザー名の部分には <span><strong>Former user </strong></span>と表示され、注釈は <strong>Deleted</strong> に変更されます。</p><h3 id="Deleteamanagedaccount-User’snotificationemail">ユーザーへの通知メール</h3><p>ユーザーアカウントの削除がスケジューリングされると、ユーザーには<span>メールが送信</span>され、自身がアカウントへのアクセス権を失ったこと、今後ほかのユーザーに自身のアカウントが表示される方法、自身の個人データへの影響の詳細、および、自身のプロファイル情報が保存されている可能性がある Marketplace およびカスタムアプリの一覧が示されます。メールには、アカウントへのアクセスを復元したい場合には組織の管理者に連絡することを促す記載も含まれます。</p><h3 id="Deleteamanagedaccount-marketplaceMarketplaceandcustomapps"><span class="conf-macro output-inline" data-hasbody="false" data-macro-name="sp-anchor"><span class="confluence-anchor-link" id="Deleteamanagedaccount-marketplace"></span><span id="marketplace"></span></span>Marketplace およびカスタムアプリ</h3><p>ユーザーアカウントの削除をスケジューリングすると、確認メールが送信されます。管理者およびユーザー宛の通知メールには、ユーザーのプロファイル情報を保存している可能性がある Marketplace およびカスタムアプリの一覧が含まれます。このようなアプリは管理者やほかのユーザーがアトラシアン製品に機能を追加するためにインストールしたものであり、ユーザーのプロファイル情報を保存している可能性があります。</p><p><span>Marketplace アプリ</span>は製品に機能を追加するために使用され、<span>サードパーティベンダー</span>によって作成されています。Marketplace アプリがユーザーのプロファイル情報を保存しているかどうかを確認するには、メール内の Marketplace の一覧のリンクをクリックして、ベンダーのプライバシーポリシーを参照します。アプリからユーザーのデータを削除するには、アプリの所有者に削除を依頼する必要があります。Bitbucket Cloud マーケットプレイスからインストールされたアプリの情報については、Bitbucket Cloud の管理者にお問い合わせください。</p><p>また、ユーザーの個人情報を保存している可能性がある、ご利用の製品向けに作成されたカスタムアプリの一覧も提供されます。カスタムアプリが個人データを保存しているかどうか、および、保存している場合のデータの削除方法については、そのカスタムアプリの各製品を使用している組織またはサイトの管理者に問い合わせる必要があります。</p><h2 id="Deleteamanagedaccount-Cancelanaccountdeletion">アカウント削除の取り消し</h2><p>アカウントの削除をスケジューリングしている場合、<span>14 日間の猶予期間が終わる前であれば</span>削除を取り消すことができます。<span>削除を取り消すと、ユーザーおよびユーザーが所属している</span><span>その他の組織</span>についての請求が発生します。</p><p>削除を取り消すには、次の手順を実行します。</p><ol><li><p>[管理対象アカウント] ページで、アカウントを削除するユーザーを選択します。</p></li><li><p>ユーザーアカウントページで [<strong>削除の取り消し</strong>] をクリックします。</p></li><li><p>表示される確認ダイアログで、ユーザーのアクセス権が復元される <span>Atlassian アカウントサービス</span>を確認して、削除の取り消しを確認します。</p></li></ol><p>削除を取り消すと、ユーザーのアカウントは完全に復元され、有効化されます。ユーザーには、削除前にアクセス権を持っていたすべての<span>サービス</span>へのログインが可能になったことを通知するメールが送信されます。</p><p><br /></p> </div> </div> <div class="content-page-last-modified-date"> 最終更新日 2021 年 4 月 21 日 </div> <div class="content-page-cache-information">  </div> <div class="content-page-was-this-helpful"> <div class="was-this-helpful"> <p class="was-this-helpful-question-text">この内容はお役に立ちましたか?</p> <a class="was-this-helpful-yes">はい</a> <div class="was-this-helpful-no-reason-menu"> <a class="was-this-helpful-no">いいえ</a> <div class="was-this-helpful-no-reason-dropdown"> <form> <radiogroup> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't accurate" /> 正確ではなかった</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't clear" /> 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