{"title":"Challenges of e-Service Adoption and Implementation in Nigeria: Lessons from Asia","authors":"Kazeem Oluwakemi Oseni, Kate Dingley","volume":96,"journal":"International Journal of Computer and Information Engineering","pagesStart":3971,"pagesEnd":3979,"ISSN":"1307-6892","URL":"https:\/\/publications.waset.org\/pdf\/10000284","abstract":"<p>e-Service has moved from the usual manual and<br \/>\r\ntraditional way of rendering services to electronic service provision<br \/>\r\nfor the public and there are several reasons for implementing these<br \/>\r\nservices, Airline ticketing have gone from its manual traditional way<br \/>\r\nto an intelligent web-driven service of purchasing. Many companies<br \/>\r\nhave seen their profits doubled through the use of online services in<br \/>\r\ntheir operation and a typical example is Hewlett Packard (HP) which<br \/>\r\nis rapidly transforming their after sales business into a profit<br \/>\r\ngenerating e-service business unit.<br \/>\r\nThis paper will examine the various challenges confronting e-<br \/>\r\nService adoption and implementation in Nigeria and also analyse<br \/>\r\nlessons learnt from e-Service adoption and implementation in Asia to<br \/>\r\nsee how it could be useful in Nigeria which is a lower middle income<br \/>\r\ncountry. From the analysis of the online survey data, it has been<br \/>\r\nidentified that the public in Nigeria are much aware of e-Services but<br \/>\r\nsuccessful adoption and implementation have been the problems<br \/>\r\nfaced.<\/p>\r\n","references":"[1] Adeyemo A.B (2011) E-government implementation in Nigeria: An\r\nassessment of Nigeria's global e-government ranking Journal of internet\r\nand information system Vol. 2(1), pp. 11-19, Available online at\r\nhttp:\/\/www.academicjournals.org\/JIIS\r\n[2] Ake Gronlund and T.A Horan (2004) \"Introducing E-government:\r\nHistory, Definitions and Issues, Communications of the Association for\r\nInformation Systems, Volume 15, Page 713-729.\r\n[3] Akinwumi, Olayemi (2005) Crises and Conflicts in Nigeria: A Political\r\nHistory since 1960. The Journal of Conflict Studies Vol. 25, No 2.\r\n[4] Aljazeera news (2014) Nigeria becomes Africa's largest economy,\r\naccessed on the 15th Oct, 2014. 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