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dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Gebietsspezifische Bedingungen</a></li><li><a href="/company/agreements-and-terms/professional-services-terms/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bedingungen für professionelle Dienstleistungen</a></li><li><a href="/company/agreements-and-terms/protect-service-data-enterprise-services/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Wie Wir Ihre Dienst-Daten schützen (Enterprise Services)</a></li><li><a href="/company/agreements-and-terms/protect-service-data-innovation-services/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Wie Wir Ihre Dienst-Daten schützen (Innovationsdienstleistungen)</a></li><li><a href="/company/agreements-and-terms/innovation-services-list/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Liste der Innovationsdienstleistungen</a></li><li><a href="/company/agreements-and-terms/application-developer-api-license-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Anwendungsentwickler- und API-Lizenzvereinbarung</a></li><li><a href="/company/agreements-and-terms/marketplace-terms-of-use/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Marketplace Terms of Use</a></li><li><a href="/company/assignment-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Übertragungen und Transfers</a></li><li><a href="/company/agreements-and-terms/reseller-terms-of-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Reseller-Abonnement-Services-Vereinbarung</a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Datenschutz</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a href="/trust-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Trust Center</a></li><li><a href="/company/agreements-and-terms/privacy-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Datenschutzrichtlinie</a></li><li><a href="/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Cookie-Mitteilung</a></li><li><a href="/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Datenverarbeitungsvereinbarung</a></li><li><a href="/company/ccpa-addendum/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">CCPA-Nachtrag PowerForm</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://powerforms.docusign.net/527cab9f-c129-4998-b88c-57309efba92a?env=na1&acct=a7a358c4-b8d0-44b1-8d0e-0e02ee4195fe)" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">LGPD-Nachtrag PowerForm<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a href="/company/business-associate-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">BAA-PowerForm</a></li><li><a href="/company/agreements-and-terms/government-data-request-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Richtlinie zu behördlichen Datenanforderungen</a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Richtlinien</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Richtlinie zur Datenlöschung<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a href="/company/agreements-and-terms/promotional-credits-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Richtlinie für Guthaben zu Werbezwecken</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185194" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Regionale Daten-Hosting-Richtlinie<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Unterverarbeiterer-Richtlinie<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367333-Zendesk-User-Content-and-Conduct-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendensk-Richtlinie zu den Inhalten und zum Verhalten der Nutzer<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Produktbedingungen</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a href="/company/agreements-and-terms/accessibility/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Richtlinie zur Barrierefreiheit</a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Richtlinie zu produktinternen Cookies<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360047508453-Supplemental-terms-Zendesk-s-service-specific-terms/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Service-Specific Terms<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Bedingungen für kostenlose Probezugänge und Beta-Dienste</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><a href="/company/agreements-and-terms/free-trial-terms/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Kostenlose Testversionen</a></li><li><a href="/company/agreements-and-terms/beta-services-terms/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Beta-Dienste</a></li></ul></div></div><div style="margin:unset" class="StyledCol-sc-inuw62-0 eNoziY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><section><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Zendesk Product Accessibility</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">At Zendesk we don’t really think about Accessibility as a technical or business issue. We think about it as a human issue. It’s about inclusivity and opportunity for everyone.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The customer service industry is a source of jobs for millions of people, and if people can’t use our technology, they can’t access those jobs. Also, because we power customer service software for other companies, it’s our job to make sure their customers can get help, regardless of how they access technology or experience the world.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Our goal is not only to meet the industry standard, <a target="_blank" rel="noopener noreferrer" href="https://www.w3.org/TR/WCAG21/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">WCAG 2.1 AA<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, but to go beyond it wherever possible. We want anyone accessing Zendesk with assistive technology to encounter a successful and positive experience.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Accessibility is an ongoing effort, and we acknowledge that issues can slip through our release process. If you spot a problem with one of our products, please use one of the channels below to <a href="#getintouch" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">let us know</a>.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">What we’re doing</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">To deliver accessible products we pay attention to Accessibility throughout our release cycle. This includes:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Following the standards and documentation created by our Product Accessibility team.</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Training everyone involved in delivering our products around assistive technology and Accessibility best practices. This includes, designers, engineers, product and program managers, and content writers. At a personal level we try to make sure all Zendesk product and engineering employees think about the humans at the other end of the internet by sharing stories and feedback.</p></li><li>Leveraging <a target="_blank" rel="noopener noreferrer" href="https://garden.zendesk.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Garden<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, our design system, from early design through development to ensure an accessible foundation for all our products</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Testing our products before release using both manual and automated techniques.</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Conducting regular research with agents, admins and end users who rely on assistive technology to collect feedback and help us prioritize improvements.</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Systematically tracking both remediation and new feature progress to drive quality improvements</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Engaging third-party auditors to conduct regular compliance audits of our products.</p></li><li>Listening to feedback from customers. Please use the channels listed below to <a href="#getintouch" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">get in touch</a>.</li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Please refer to our help center to review our <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185494-Making-Zendesk-products-accessible" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">current Accessibility features<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Recommended Screen Readers and browsers</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Please refer to your specific Zendesk product system requirements for recommendations on Operating System and browser combinations. Make sure you are on the latest versions of all software so you benefit from Accessibility bug fixes.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">To ensure the best possible screen reader support in Zendesk products, we recommend the following:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>Windows: Use the latest version of <a target="_blank" rel="noopener noreferrer" href="https://www.google.com/chrome/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Google Chrome<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, combined with the latest version of <a target="_blank" rel="noopener noreferrer" href="https://www.freedomscientific.com/products/software/jaws/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Jaws<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> or <a target="_blank" rel="noopener noreferrer" href="https://www.nvaccess.org/download/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">NVDA<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">MacOS: Use the latest version of Safari, combined with VoiceOver, which are both built into the operating system.</p></li></ul><h3 id="reports" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Accessibility Compliance</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk uses the Voluntary Product Accessibility Template (VPAT), to publish an Accessibility Conformance Report (ACR), which documents an audit of our systems relative to WCAG 2.1 AA performed by a third party accessibility vendor.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">One use of the reports is to describe how the accessibility features of the Zendesk product help federal agencies address the requirements of Section 508 Standards. This can assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial “Electronic and Information Technology” products and services with features that support accessibility.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">At this time we have the following reports available:</p><table class="sc-2a70aa94-0 bmdwwe"><thead><tr><th>Product</th><th>Accessibility conformance report</th><th>Date updated</th></tr></thead><tbody><tr><td>Zendesk Login and Signup Experience</td><td><a target="_blank" rel="noopener noreferrer" href="https://web-assets.zendesk.com/pdf/Zendesk_Login_Flow_WCAG21_ACR.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Login and Signup Experience (VPAT 2.4)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></td><td>March 2023</td></tr><tr><td>Zendesk SDK (iOS)<br/>(recommended Mobile SDK (iOS) for Accessibility)</td><td><a target="_blank" rel="noopener noreferrer" href="https://web-assets.zendesk.com/pdf/Zendesk_SDK_IOS_WCAG21_ACR.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk SDK (iOS) (VPAT 2.4)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></td><td>September 2023</td></tr><tr><td>Support Agent Experience</td><td><a target="_blank" rel="noopener noreferrer" href="https://web-assets.zendesk.com/pdf/2022_Zendesk_Agent_Experience_ACR.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Support Agent Experience (VPAT 2.4)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></td><td>September 2022</td></tr><tr><td>Zendesk Web Widget for messaging<br/>(recommended web widget for Accessibility)</td><td><a target="_blank" rel="noopener noreferrer" href="https://web-assets.zendesk.com/pdf/2022_Zendesk_Web_Widget_ACR.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Web Widget (VPAT 2.4)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></td><td>September 2022</td></tr><tr><td>Guide Help Center</td><td><a target="_blank" rel="noopener noreferrer" href="https://web-assets.zendesk.com/pdf/Zendesk_Guide_and_Gather_ACR_June_2022.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Guide Help Center (VPAT 2.4)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></td><td>June 2022</td></tr><tr><td>Classic Mobile SDK for Android</td><td><a target="_blank" rel="noopener noreferrer" href="https://web-assets.zendesk.com/pdf/2019_Zendesk_ACR_Android_Mobile_SDK.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Classic Mobile SDK for Android (VPAT 2.3)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></td><td>December 2019</td></tr><tr><td>Classic Mobile SDK for iOS<br/>(upgrade recommended to Zendesk SDK (iOS))</td><td><a target="_blank" rel="noopener noreferrer" href="https://web-assets.zendesk.com/pdf/2019_Zendesk_ACR_iOS_Mobile_SDK.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Classic Mobile SDK for iOS (VPAT 2.3)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></td><td>December 2019</td></tr><tr><td>Admin Center</td><td><a target="_blank" rel="noopener noreferrer" href="https://web-assets.zendesk.com/pdf/2019_Zendesk_ACR_Admin_Center.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Admin Center (VPAT 2.3)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></td><td>December 2019</td></tr><tr><td>Classic Web Widget<br/>(upgrade recommended to Zendesk Web Widget)</td><td><a target="_blank" rel="noopener noreferrer" href="https://web-assets.zendesk.com/pdf/2019_Zendesk_ACR_Web_Widget.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Classic Web Widget (VPAT 2.3)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></td><td>December 2019</td></tr></tbody></table><h3 id="getintouch" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">How to get in touch</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If you have questions about any aspect of Zendesk Product Accessibility, we offer the following channels for you to get in touch:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>To learn about our compliance, please review the <a href="#reports" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Accessibility conformance reports</a> listed above.</li><li>If you have additional questions, please use the guidance at <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Customer Support<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> to get in touch.</li><li>If you encounter any issues with any of the above channels, please email <a href="mailto:product-accessibility@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" 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- Agreements and terms - Accessibility","publishedAt":"2020-10-15 12:00:00","updatedAt":"2024-06-03 20:42:01","updatedAtFormatted":"3. Juni 2024","content":"\u003cnav id=\"sidebar\" class=\"col col-small-3\" aria-label=\"sidebar-navigation-customers-partners\"\u003e\n\u003cdiv class=\"menu-company-container\"\u003e\n\u003cdiv class=\"menu-section-header\"\u003e\n\u003cspan class=\"icon customers-partners\"\u003e\u003c/span\u003e\u003cspan class=\"menu-section-header-text\"\u003eVereinbarungen und Bedingungen\u003c/span\u003e\n\u003c/div\u003e\n\u003cp\u003e\u003cstrong\u003eKundenvereinbarungen und Nutzungsbedingungen für Produkte und Dienstleistungen\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/master-subscription-agreement/\"\u003eRahmen-Abonnementvertrag\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/region-specific-terms/\"\u003eGebietsspezifische Bedingungen\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/professional-services-terms/\"\u003eBedingungen für professionelle Dienstleistungen\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/protect-service-data-enterprise-services/\"\u003eWie Wir Ihre Dienst-Daten schützen (Enterprise Services)\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/protect-service-data-innovation-services/\"\u003eWie Wir Ihre Dienst-Daten schützen (Innovationsdienstleistungen)\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/innovation-services-list/\"\u003eListe der Innovationsdienstleistungen\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/application-developer-api-license-agreement/\"\u003eAnwendungsentwickler- und API-Lizenzvereinbarung\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/marketplace-terms-of-use/\"\u003eMarketplace Terms of Use\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/assignment-agreement/\"\u003eÜbertragungen und Transfers\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/reseller-terms-of-service/\"\u003eReseller-Abonnement-Services-Vereinbarung\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eDatenschutz\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/trust-center/\"\u003eZendesk Trust Center\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/privacy-notice/\"\u003eDatenschutzrichtlinie\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/cookie-notice/\"\u003eCookie-Mitteilung\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/data-processing-form/\"\u003eDatenverarbeitungsvereinbarung\u003c/a\u003e\u003c/li\u003e\n\u003cp\u003e\u003c!--\n\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022191494-How-much-notice-does-Zendesk-give-for-feature-removal-\"\u003eFunktionsmissbilligungsrichtlinie\u003c/a\u003e\u003c/li\u003e\n\n--\u003e\u003c/p\u003e\n\u003cli\u003e\u003ca href=\"/company/ccpa-addendum/\"\u003eCCPA-Nachtrag PowerForm\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://powerforms.docusign.net/527cab9f-c129-4998-b88c-57309efba92a?env=na1\u0026amp;acct=a7a358c4-b8d0-44b1-8d0e-0e02ee4195fe)\"\u003eLGPD-Nachtrag PowerForm\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/business-associate-agreement/\"\u003eBAA-PowerForm\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003eRichtlinie zu behördlichen Datenanforderungen\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRichtlinien\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy\"\u003eRichtlinie zur Datenlöschung\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/promotional-credits-policy/\"\u003eRichtlinie für Guthaben zu Werbezwecken\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185194\"\u003eRegionale Daten-Hosting-Richtlinie\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors\"\u003eUnterverarbeiterer-Richtlinie\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367333-Zendesk-User-Content-and-Conduct-Policy\"\u003eZendensk-Richtlinie zu den Inhalten und zum Verhalten der Nutzer\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eProduktbedingungen\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/accessibility/\"\u003eRichtlinie zur Barrierefreiheit\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy\"\u003eRichtlinie zu produktinternen Cookies\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360047508453-Supplemental-terms-Zendesk-s-service-specific-terms/\"\u003eService-Specific Terms\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBedingungen für kostenlose Probezugänge und Beta-Dienste\u003c/strong\u003e\u003c/p\u003e\n\u003cul class=\"menu\"\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/free-trial-terms/\"\u003eKostenlose Testversionen\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/company/agreements-and-terms/beta-services-terms/\"\u003eBeta-Dienste\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/div\u003e\n\u003c/nav\u003e\n\u003cdiv id=\"content\" class=\"legal-info col col-small-9\"\u003e\n\u003csection\u003e\n\u003ch2 class=\"legal-page-title\"\u003eZendesk Product Accessibility\u003c/h2\u003e\n\u003cp\u003eAt Zendesk we don\u0026#8217;t really think about Accessibility as a technical or business issue. We think about it as a human issue. It\u0026#8217;s about inclusivity and opportunity for everyone.\u003c/p\u003e\n\u003cp\u003eThe customer service industry is a source of jobs for millions of people, and if people can\u0026#8217;t use our technology, they can\u0026#8217;t access those jobs. Also, because we power customer service software for other companies, it\u0026#8217;s our job to make sure their customers can get help, regardless of how they access technology or experience the world.\u003c/p\u003e\n\u003cp\u003eOur goal is not only to meet the industry standard, \u003ca href=\"https://www.w3.org/TR/WCAG21/\" target=\"_blank\" rel=\"noopener\"\u003eWCAG 2.1 AA\u003c/a\u003e, but to go beyond it wherever possible. We want anyone accessing Zendesk with assistive technology to encounter a successful and positive experience.\u003c/p\u003e\n\u003cp\u003eAccessibility is an ongoing effort, and we acknowledge that issues can slip through our release process. If you spot a problem with one of our products, please use one of the channels below to \u003ca href=\"#getintouch\"\u003elet us know\u003c/a\u003e.\u003c/p\u003e\n\u003ch3\u003eWhat we\u0026#8217;re doing\u003c/h3\u003e\n\u003cp\u003eTo deliver accessible products we pay attention to Accessibility throughout our release cycle. This includes:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eFollowing the standards and documentation created by our Product Accessibility team.\u003c/li\u003e\n\u003cli\u003eTraining everyone involved in delivering our products around assistive technology and Accessibility best practices. This includes, designers, engineers, product and program managers, and content writers. At a personal level we try to make sure all Zendesk product and engineering employees think about the humans at the other end of the internet by sharing stories and feedback.\u003c/li\u003e\n\u003cli\u003eLeveraging \u003ca href=\"https://garden.zendesk.com/\" target=\"_blank\" rel=\"noopener\"\u003eGarden\u003c/a\u003e, our design system, from early design through development to ensure an accessible foundation for all our products\u003c/li\u003e\n\u003cli\u003eTesting our products before release using both manual and automated techniques.\u003c/li\u003e\n\u003cli\u003eConducting regular research with agents, admins and end users who rely on assistive technology to collect feedback and help us prioritize improvements.\u003c/li\u003e\n\u003cli\u003eSystematically tracking both remediation and new feature progress to drive quality improvements\u003c/li\u003e\n\u003cli\u003eEngaging third-party auditors to conduct regular compliance audits of our products.\u003c/li\u003e\n\u003cli\u003eListening to feedback from customers. Please use the channels listed below to \u003ca href=\"#getintouch\"\u003eget in touch\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003ePlease refer to our help center to review our \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185494-Making-Zendesk-products-accessible\" target=\"_blank\" rel=\"noopener\"\u003ecurrent Accessibility features\u003c/a\u003e.\u003c/p\u003e\n\u003ch3\u003eRecommended Screen Readers and browsers\u003c/h3\u003e\n\u003cp\u003ePlease refer to your specific Zendesk product system requirements for recommendations on Operating System and browser combinations. Make sure you are on the latest versions of all software so you benefit from Accessibility bug fixes.\u003c/p\u003e\n\u003cp\u003eTo ensure the best possible screen reader support in Zendesk products, we recommend the following:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eWindows: Use the latest version of \u003ca href=\"https://www.google.com/chrome/\" target=\"_blank\" rel=\"noopener\"\u003eGoogle Chrome\u003c/a\u003e, combined with the latest version of \u003ca href=\"https://www.freedomscientific.com/products/software/jaws/\" target=\"_blank\" rel=\"noopener\"\u003eJaws\u003c/a\u003e or \u003ca href=\"https://www.nvaccess.org/download/\" target=\"_blank\" rel=\"noopener\"\u003eNVDA\u003c/a\u003e.\u003c/li\u003e\n\u003cli\u003eMacOS: Use the latest version of Safari, combined with VoiceOver, which are both built into the operating system.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"reports\"\u003eAccessibility Compliance\u003c/h3\u003e\n\u003cp\u003eZendesk uses the Voluntary Product Accessibility Template (VPAT), to publish an Accessibility Conformance Report (ACR), which documents an audit of our systems relative to WCAG 2.1 AA performed by a third party accessibility vendor.\u003c/p\u003e\n\u003cp\u003eOne use of the reports is to describe how the accessibility features of the Zendesk product help federal agencies address the requirements of Section 508 Standards. This can assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial “Electronic and Information Technology” products and services with features that support accessibility.\u003c/p\u003e\n\u003cp\u003eAt this time we have the following reports available:\u003c/p\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eProduct\u003c/th\u003e\n\u003cth\u003eAccessibility conformance report\u003c/th\u003e\n\u003cth\u003eDate updated\u003c/th\u003e\n\u003c/tr\u003e\n\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eZendesk Login and Signup Experience\u003c/td\u003e\n\u003ctd\u003e\u003ca href=\"https://web-assets.zendesk.com/pdf/Zendesk_Login_Flow_WCAG21_ACR.pdf\" target=\"_blank\" rel=\"noopener\"\u003eZendesk Login and Signup Experience (VPAT 2.4)\u003c/a\u003e\u003c/td\u003e\n\u003ctd\u003eMarch 2023\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eZendesk SDK (iOS)\u003cbr /\u003e(recommended Mobile SDK (iOS) for Accessibility)\u003c/td\u003e\n\u003ctd\u003e\u003ca href=\"https://web-assets.zendesk.com/pdf/Zendesk_SDK_IOS_WCAG21_ACR.pdf\" target=\"_blank\" rel=\"noopener\"\u003eZendesk SDK (iOS) (VPAT 2.4)\u003c/a\u003e\u003c/td\u003e\n\u003ctd\u003eSeptember 2023\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Agent Experience\u003c/td\u003e\n\u003ctd\u003e\u003ca href=\"https://web-assets.zendesk.com/pdf/2022_Zendesk_Agent_Experience_ACR.pdf\" target=\"_blank\" rel=\"noopener\"\u003eSupport Agent Experience (VPAT 2.4)\u003c/a\u003e\u003c/td\u003e\n\u003ctd\u003eSeptember 2022\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eZendesk Web Widget for messaging\u003cbr /\u003e(recommended web widget for Accessibility)\u003c/td\u003e\n\u003ctd\u003e\u003ca href=\"https://web-assets.zendesk.com/pdf/2022_Zendesk_Web_Widget_ACR.pdf\" target=\"_blank\" rel=\"noopener\"\u003eZendesk Web Widget (VPAT 2.4)\u003c/a\u003e\u003c/td\u003e\n\u003ctd\u003eSeptember 2022\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGuide Help Center\u003c/td\u003e\n\u003ctd\u003e\u003ca href=\"https://web-assets.zendesk.com/pdf/Zendesk_Guide_and_Gather_ACR_June_2022.pdf\" target=\"_blank\" rel=\"noopener\"\u003eGuide Help Center (VPAT 2.4)\u003c/a\u003e\u003c/td\u003e\n\u003ctd\u003eJune 2022\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eClassic Mobile SDK for Android\u003c/td\u003e\n\u003ctd\u003e\u003ca href=\"https://web-assets.zendesk.com/pdf/2019_Zendesk_ACR_Android_Mobile_SDK.pdf\" target=\"_blank\" rel=\"noopener\"\u003eClassic Mobile SDK for Android (VPAT 2.3)\u003c/a\u003e\u003c/td\u003e\n\u003ctd\u003eDecember 2019\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eClassic Mobile SDK for iOS\u003cbr /\u003e(upgrade recommended to Zendesk SDK (iOS))\u003c/td\u003e\n\u003ctd\u003e\u003ca href=\"https://web-assets.zendesk.com/pdf/2019_Zendesk_ACR_iOS_Mobile_SDK.pdf\" target=\"_blank\" rel=\"noopener\"\u003eClassic Mobile SDK for iOS (VPAT 2.3)\u003c/a\u003e\u003c/td\u003e\n\u003ctd\u003eDecember 2019\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdmin Center\u003c/td\u003e\n\u003ctd\u003e\u003ca href=\"https://web-assets.zendesk.com/pdf/2019_Zendesk_ACR_Admin_Center.pdf\" target=\"_blank\" rel=\"noopener\"\u003eAdmin Center (VPAT 2.3)\u003c/a\u003e\u003c/td\u003e\n\u003ctd\u003eDecember 2019\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eClassic Web Widget\u003cbr /\u003e(upgrade recommended to Zendesk Web Widget)\u003c/td\u003e\n\u003ctd\u003e\u003ca href=\"https://web-assets.zendesk.com/pdf/2019_Zendesk_ACR_Web_Widget.pdf\" target=\"_blank\" rel=\"noopener\"\u003eClassic Web Widget (VPAT 2.3)\u003c/a\u003e\u003c/td\u003e\n\u003ctd\u003eDecember 2019\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003ch3 id=\"getintouch\"\u003eHow to get in touch\u003c/h3\u003e\n\u003cp\u003eIf you have questions about any aspect of Zendesk Product Accessibility, we offer the following channels for you to get in touch:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eTo learn about our compliance, please review the \u003ca href=\"#reports\"\u003eAccessibility conformance reports\u003c/a\u003e listed above.\u003c/li\u003e\n\u003cli\u003eIf you have additional questions, please use the guidance at \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408843597850\" target=\"_blank\" rel=\"noopener\"\u003eZendesk Customer Support\u003c/a\u003e to get in touch.\u003c/li\u003e\n\u003cli\u003eIf you encounter any issues with any of the above channels, please email \u003ca href=\"mailto:product-accessibility@zendesk.com\"\u003eproduct-accessibility@zendesk.com\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/section\u003e\n\u003c/div\u003e\n"},"preview":false,"id":202105003,"locale":"de"},"__lang":"de","__namespaces":{"header":{"brand_logoname_blog":"Zendesk-Blog","newsroom":"Newsroom","brand_subtitle_newsroom":"Unternehmensnachrichten und -ankündigungen","marketplace":"Marketplace","arialabel_toggle":"Mobiles Menü ein-/ausblenden","arialabel_search":"Suche","contact_us":"Kontaktinfos","primary_btn":"Kostenlos testen","primary_btn_blog":"Kostenlosen Test starten","secondary_btn_pricing":"Jetzt kaufen","secondary_btn_login":"Anmelden","secondary_btn_demo":"Demo ansehen","return_to_homepage":"Zur Zendesk-Startseite","newsroom_navlink_press_releases":"Pressemitteilungen","newsroom_navlink_media":"Medienressourcen","primary_btn_newsroom":"Kontakt","dropdown_products":"Produkte","dropdowns_service_title":"Zendesk für Kundenservice","dropdowns_service_subtitle":"Die komplette Servicelösung","dropdowns_sell_title":"Zendesk für den Vertrieb","dropdowns_sell_subtitle":"Die moderne Vertriebslösung","dropdown_products_platform_title":"Sunshine-platform","dropdown_products_platform_subtitle":"Schnell, offen und flexibel","dropdown_products_marketplace_subtitle":"Apps, Integrationen und Partner","dropdown_pricing":"Preisinfos","dropdown_solutions":"Lösungen","dropdown_solutions_enterprise_title":"Großunternehmen","dropdown_solutions_enterprise_subtitle":"Konversationen im kleinen oder großen Maßstab","dropdown_solutions_smb_title":"Kleine und mittlere Unternehmen","dropdown_solutions_smb_subtitle":"Problemlos wachsen","dropdown_solutions_startups_title":"Startups","dropdown_solutions_startups_subtitle":"Der richtige Einstieg","dropdown_solutions_helpdesk_title":"Employee Experience","dropdown_solutions_helpdesk_subtitle":"Mitarbeiter:innen sind auch Kund:innen","dropdown_solutions_industries_title":"Branchen","dropdown_solutions_industries_subtitle":"Marktanforderungen erfüllen","dropdown_solutions_conv_crm_title":"Dialogbasiertes CRM","dropdown_solutions_conv_crm_subtitle":"Schaffen Sie dauerhafte Kundenbeziehungen","navlink_demo":"Demo","blog":"Blog","navlink_customers":"Kundenreferenzen","dropdown_resources_jp":"Bibliothek","dropdown_resources":"Ressourcen","dropdown_resources_blog_subtitle":"Leitfäden, Berichte und Best Practices","dropdown_resources_events_title":"Events und Webinare","dropdown_resources_events_subtitle":"Überall lernen","dropdown_resources_training_title":"Schulungen und Zertifizierungen","dropdown_resources_training_subtitle":"Erfahren Sie hier, wie Sie Zendesk nutzen und Ihr Fachwissen unter Beweis stellen können","dropdown_resources_community_title":"Community","dropdown_resources_community_subtitle":"Tauschen Sie sich aus und lernen Sie von anderen Zendesk Nutzern","dropdown_resources_prof_srvcs_title":"Professionelle Dienstleistungen","dropdown_resources_prof_srvcs_subtitle":"Erhalten Sie praktische Hilfe, engagierten Support oder fachkundige Anleitung","dropdown_resources_whats_new_title":"„What’s New“ bei Zendesk","dropdown_resources_whats_new_subtitle":"Entdecken Sie aktuelle Produktneuigkeiten","dropdown_resources_developers_title":"API und Entwickler","dropdown_resources_developers_subtitle":"Infos zur Entwicklung mit Zendesk","dropdown_resources_partner_title":"Partner","dropdown_resources_partner_subtitle":"Zendesk-Partner suchen oder selbst Partner werden","dropdown_resources_customers_title":"Kundenreferenzen","dropdown_resources_customers_subtitle":"So sieht Erfolg mit Zendesk aus","dropdown_resources_newsroom_title":"Newsroom","dropdown_resources_newsroom_subtitle":"Unternehmensnachrichten und -ankündigungen","dropdown_resources_trust_title":"Vertrauen und Sicherheit","dropdown_resources_trust_subtitle":"Zendesk bietet Ihrem 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