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BMUV: Rechte und Hilfe für Verbraucherinnen und Verbraucher

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class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="87"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-2-13" type="button"> Nachhaltigkeit <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="126"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-2-14" type="button"> Naturschutz <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="86"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-2-15" type="button"> Nukleare Sicherheit <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="1820"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-2-16" type="button"> Ressourcen <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="5030"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-2-17" type="button"> Strahlenschutz <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="767"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-2-18" type="button"> Umweltinformation <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="6778"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-2-19" type="button"> Verbraucherschutz <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="129"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-2-20" type="button"> Verkehr <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="128"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-2-21" type="button"> Wasser und Binnengewässer <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> </ul> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl0 has-submenu " data-menu-id="5690"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:left" aria-expanded="false" aria-controls="nav-0-2" type="button"> Förderung <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <i class="o-icon-font o-icon-font--foerderung" aria-hidden="true"></i> </button> </div> <div id="nav-0-2" class="c-menu-main__list-wrapper"> <div class="c-menu-main__item__head"> <button class="js-menu-main-back-trigger c-menu-main__item--lvl1__btn-back c-link u-icon u-icon:left"> Ebene höher <i class="o-icon-font o-icon-font--arrow-left" aria-hidden="true"></i> </button> <div class="c-menu-main__item__label">Förderung</div> </div> <ul class="c-menu-main__list c-menu-main__list--lvl1"> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="812"> <div class="c-menu-main__button-wrapper"> <a href="/foerderung/ueberblick-foerderung" class="c-menu-main__link">Überblick Förderung</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="3968"> <div class="c-menu-main__button-wrapper"> <a href="/foerderung/foerdermoeglichkeiten" class="c-menu-main__link">Fördermöglichkeiten</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="4939"> <div class="c-menu-main__button-wrapper"> <a href="/foerderung/projektbeispiele" class="c-menu-main__link">Projektbeispiele</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="822"> <div class="c-menu-main__button-wrapper"> <a href="https://www.bmuv.de/FG3" class="c-menu-main__link">Verbändeförderung</a> </div> </li> </ul> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl0 has-submenu " data-menu-id="2685"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:left" aria-expanded="false" aria-controls="nav-0-3" type="button"> Bürgerservice <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <i class="o-icon-font o-icon-font--service" aria-hidden="true"></i> </button> </div> <div id="nav-0-3" class="c-menu-main__list-wrapper"> <div class="c-menu-main__item__head"> <button class="js-menu-main-back-trigger c-menu-main__item--lvl1__btn-back c-link u-icon u-icon:left"> Ebene höher <i class="o-icon-font o-icon-font--arrow-left" aria-hidden="true"></i> </button> <div class="c-menu-main__item__label">Bürgerservice</div> </div> <ul class="c-menu-main__list c-menu-main__list--lvl1"> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="5040"> <div class="c-menu-main__button-wrapper"> <a href="/buergerservice/ueberblick-buergerservice" class="c-menu-main__link">Überblick Bürgerservice</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="5042"> <div class="c-menu-main__button-wrapper"> <a href="/buergerservice/beteiligung/ueberblick-beteiligung" class="c-menu-main__link">Überblick Beteiligung</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="130"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-4-3" type="button"> Bildung <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="918"> <div class="c-menu-main__button-wrapper"> <a href="/buergerservice/broschueren" class="c-menu-main__link">Broschüren</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="5178"> <div class="c-menu-main__button-wrapper"> <a href="/buergerservice/newsletter" class="c-menu-main__link">Newsletter</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="92"> <div class="c-menu-main__button-wrapper"> <a href="/buergerservice/veranstaltungen" class="c-menu-main__link">Veranstaltungen</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="909"> <div class="c-menu-main__button-wrapper"> <a href="/buergerservice/besucherdienst" class="c-menu-main__link">Besucherdienst</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="904"> <div class="c-menu-main__button-wrapper"> <a href="/buergerservice/kontakt" class="c-menu-main__link">Kontakt</a> </div> </li> </ul> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl0 has-submenu " data-menu-id="2"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:left" aria-expanded="false" aria-controls="nav-0-4" type="button"> Ministerium <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <i class="o-icon-font o-icon-font--ministerium" aria-hidden="true"></i> </button> </div> <div id="nav-0-4" class="c-menu-main__list-wrapper"> <div class="c-menu-main__item__head"> <button class="js-menu-main-back-trigger c-menu-main__item--lvl1__btn-back c-link u-icon u-icon:left"> Ebene höher <i class="o-icon-font o-icon-font--arrow-left" aria-hidden="true"></i> </button> <div class="c-menu-main__item__label">Ministerium</div> </div> <ul class="c-menu-main__list c-menu-main__list--lvl1"> <li class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="6652"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-5-1" type="button"> BMUV besuchen <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="6650"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-5-2" type="button"> Aufgaben des BMUV <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="1834"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-5-3" type="button"> Struktur des BMUV <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="6768"> <div class="c-menu-main__button-wrapper"> <a href="/ministerium/hausleitung" class="c-menu-main__link">Hausleitung</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="194"> <div class="c-menu-main__button-wrapper"> <a href="/ministerium/stellenausschreibungen" class="c-menu-main__link">Stellenausschreibungen</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="5394"> <div class="c-menu-main__button-wrapper"> <a href="/ministerium/ausbildung-im-bmuv" class="c-menu-main__link">Ausbildung im BMUV</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="142"> <div class="c-menu-main__button-wrapper"> <a href="/ministerium/ausschreibungen" class="c-menu-main__link">Ausschreibungen</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="806"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-5-8" type="button"> Ressortforschung <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="875"> <div class="c-menu-main__button-wrapper"> <a href="/ministerium/gesetze" class="c-menu-main__link">Gesetze</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="4000"> <div class="c-menu-main__button-wrapper"> <a href="/ministerium/online-tagebuch" class="c-menu-main__link">Online-Tagebuch</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="144"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-5-11" type="button"> Geschichte <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> </ul> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl0 has-submenu " data-menu-id="82"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:left" aria-expanded="false" aria-controls="nav-0-5" type="button"> Presse <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <i class="o-icon-font o-icon-font--presse" aria-hidden="true"></i> </button> </div> <div id="nav-0-5" class="c-menu-main__list-wrapper"> <div class="c-menu-main__item__head"> <button class="js-menu-main-back-trigger c-menu-main__item--lvl1__btn-back c-link u-icon u-icon:left"> Ebene höher <i class="o-icon-font o-icon-font--arrow-left" aria-hidden="true"></i> </button> <div class="c-menu-main__item__label">Presse</div> </div> <ul class="c-menu-main__list c-menu-main__list--lvl1"> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="104"> <div class="c-menu-main__button-wrapper"> <a href="/presse/pressekontakt" class="c-menu-main__link">Pressekontakt</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="7319"> <div class="c-menu-main__button-wrapper"> <a href="/ministerium/hausleitung" class="c-menu-main__link">Hausleitung</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="7083"> <div class="c-menu-main__button-wrapper"> <a href="/ministerium/online-tagebuch" class="c-menu-main__link">Online-Tagebuch</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="902"> <div class="c-menu-main__button-wrapper"> <a href="/presse/fragen-und-antworten-faq" class="c-menu-main__link">Fragen und Antworten (FAQ)</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="103"> <div class="c-menu-main__button-wrapper"> <a href="/presse/pressemitteilungen" class="c-menu-main__link">Pressemitteilungen</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 has-submenu " data-menu-id="7079"> <div class="c-menu-main__button-wrapper"> <button class="js-menu-main-dd-trigger c-menu-main__link c-link u-icon u-icon:right" aria-expanded="false" aria-controls="nav-6-6" type="button"> Reden und Interviews <span class="u-accessibility open">Untermenü öffnen</span> <span class="u-accessibility close">Untermenü schließen</span> <span class="c-menu-main__button-icon c-menu-main__button-icon--open"> <i class="o-icon-font o-icon-font--chevron-small-right" aria-hidden="true"></i> </span> <span class="c-menu-main__button-icon c-menu-main__button-icon--close"> <i class="o-icon-font o-icon-font--close" aria-hidden="true"></i> </span> </button> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="5159"> <div class="c-menu-main__button-wrapper"> <a href="https://www.bmuv.de/WS106" class="c-menu-main__link">Presseverteiler</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="93"> <div class="c-menu-main__button-wrapper"> <a href="/presse/mediathek" class="c-menu-main__link">Mediathek</a> </div> </li> <li class="c-menu-main__item c-menu-main__item--lvl1 " data-menu-id="108"> <div 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<!--TYPO3SEARCH_begin--> <div id="c74128" class="c-text-media u-narrow "> <div class="c-text-media__inner c-text-media__inner--below"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Die Entschädigung nach einem Flugausfall, der Schutz der eigenen Daten im Netz oder die nachhaltige Geldanlage – es sind wichtige Rechte, die Sie als Verbraucherin und Verbraucher haben.</p> <p>Die Fluggesellschaft will trotz Streichung des Flugs kein Geld erstatten, beim Online-Shop wurden die Kunden-Daten gehackt und die Nachhaltigkeit einer Sparanlage hat sich als Falschinformation herausgestellt? Bei solchen Situationen helfen verbraucherschützende Regeln sowie Institutionen, die darüber informieren und dazu beraten. Der Schutz von Verbraucherinnen und Verbrauchern ist ein Grundpfeiler einer fairen und sozialen Marktwirtschaft.</p> </div> <div class="c-text-media__media "> <figure class="c-figure"> <div class="c-figure__inner"> <picture> <source media="(min-width: 1100px)" srcset="data:,1w" data-srcset="/fileadmin/_processed_/3/f/csm_online_shopping_frau_kp_1200_1c796e233f.jpg"> <source media="(min-width: 700px)" srcset="data:,1w" data-srcset="/fileadmin/_processed_/3/f/csm_online_shopping_frau_kp_1200_88797c599c.jpg"> <source media="(min-width: 370px)" srcset="data:,1w" data-srcset="/fileadmin/_processed_/3/f/csm_online_shopping_frau_kp_1200_bdd1bcc72f.jpg"> <source srcset="data:,1w" data-srcset="/fileadmin/_processed_/3/f/csm_online_shopping_frau_kp_1200_0f6b10e147.jpg"> <img src="data:," class="c-img lazyload" alt="Frau sitzt vorm Laptop und kauft im Internet ein. " width="360" height="163" data-src="/fileadmin/_processed_/3/f/csm_online_shopping_frau_kp_1200_0f6b10e147.jpg"> </picture> <meta itemprop="url" content="https://www.bmuv.de/typo3temp/assets/_processed_/6/8/csm__c__iStock.com_filadendron__csm_online_shopping_frau_kp_1200_7fa7c20ee9_4f0d16eb2773d0ef0c62df327b743b54_172995532f.jpg"> <meta itemprop="width" content="1200"> <meta itemprop="height" content="545"> <button class="c-copyright js-copyright" aria-haspopup="dialog" aria-expanded="false" data-lb-type="image" data-lb-close="Schließen" data-lb-title="Bildnachweis" data-lb-description="" data-lb-copyright="&lt;p&gt;iStock.com/filadendron&lt;/p&gt;" data-lb-image-src="/typo3temp/assets/images/_c__iStock.com_filadendron__csm_online_shopping_frau_kp_1200_7fa7c20ee9_4f0d16eb2773d0ef0c62df327b743b54.jpg"> <i class="o-icon-font o-icon-font--copyright" aria-hidden="true"></i> <span class="u-accessibility"> Urheberinformationen zum Bild anzeigen </span> </button> </div> </figure> </div> </div> </div> </div> <div id="c74129" class="c-text-media u-narrow "> <h2 class="o-header-h"> Was ist Verbraucherschutz und warum ist er wichtig? </h2> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Täglich treffen wir zahlreiche Entscheidungen als Konsumentinnen und Konsumenten. Wir kaufen ein. Wir laden neue Apps auf unser Mobiltelefon. Wir schließen online eine Versicherung ab. Wir wechseln den Stromversorger, und, und, und. Waren vergleichen, Preis- und Tarifkonditionen sowie Geschäftsbedingungen durchdringen, den passenden Anbieter auswählen oder Siegel einzuschätzen sind im Alltag herausfordernd.</p> <p>Das Bundesministerium für Umwelt, Naturschutz, nukleare Sicherheit und Verbraucherschutz (BMUV) stärkt auf nationaler, europäischer und internationaler Ebene unser aller Verbraucherrechte und schützt unsere Interessen. Dabei werden insbesondere diejenigen in den Blick genommen, die besonders schutzbedürftig sind, wie Kinder und Jugendliche oder Menschen mit niedrigen Einkommen.</p> </div> </div> </div> </div> <div id="c74127" class="u-color-bg u-p-t:6 u-p-b:6 no-headline" data-background-color="#caeaf7"><a id="c74144"></a><h2 class="o-header-h"> Wie funktioniert Verbraucherschutz? </h2><div id="c74130" class="c-teaser-list c-teaser-list--3col u-p-b:6"><ul class="c-teaser-list__list"><li class="c-teaser-list__item"><div class="c-teaser c-teaser--card"><div class="c-teaser__image"><figure class="c-figure"><div class="c-figure__inner"><picture><source media="(min-width: 370px)" srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/7/e/csm_meeting_dialog_diskussion_kp_1200_2aef99d037.jpg"><source srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/7/e/csm_meeting_dialog_diskussion_kp_1200_7fe57b8579.jpg"><img class="c-img lazyload" src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" alt="" width="360" height="163" data-src="/fileadmin/_processed_/7/e/csm_meeting_dialog_diskussion_kp_1200_7fe57b8579.jpg"></picture><meta itemprop="url" content="https://www.bmuv.de/typo3temp/assets/_processed_/a/5/csm__c__iStock.com_andresr__csm_meeting_dialog_diskussion_kp_1200_e2a47bd5f8_6b7f04a379be9edb4b8df5589b35c11b_1d2005d650.jpg"><meta itemprop="width" content="1200"><meta itemprop="height" content="545"><button class="c-copyright js-copyright" aria-haspopup="dialog" aria-expanded="false" data-lb-type="image" data-lb-close="Schließen" data-lb-title="Bildnachweis" data-lb-description="Gruppendiskussion" data-lb-copyright="iStock.com/andresr" data-lb-image-src="/typo3temp/assets/images/_c__iStock.com_andresr__csm_meeting_dialog_diskussion_kp_1200_e2a47bd5f8_6b7f04a379be9edb4b8df5589b35c11b.jpg"><i class="o-icon-font o-icon-font--copyright" aria-hidden="true"></i><span class="u-accessibility"> Urheberinformationen zum Bild anzeigen </span></button></div></figure></div><div class="c-teaser__content"><small class="c-kicker"></small><h3 class="c-teaser__headline"><a href="/themen/verbraucherschutz/foerderung-und-forschung/verbraucher-staerken-im-quartier" target="_top" tabindex="0"><span class="u-accessibility">über</span> Informieren und bilden </a></h3><p>Das BMUV fördert vielfältige Projekte zur Verbraucherinformation und zur Stärkung von Verbrauchern.</p></div></div></li><li class="c-teaser-list__item"><div class="c-teaser c-teaser--card"><div class="c-teaser__image"><figure class="c-figure"><div class="c-figure__inner"><picture><source media="(min-width: 370px)" srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/6/c/csm_diskussion_runder_tisch_kp_1200_5ba3134354.jpg"><source srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/6/c/csm_diskussion_runder_tisch_kp_1200_a9f3b38374.jpg"><img class="c-img lazyload" src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" alt="Menschen an einem runden Tisch diskutieren. " width="360" height="163" data-src="/fileadmin/_processed_/6/c/csm_diskussion_runder_tisch_kp_1200_a9f3b38374.jpg"></picture><meta itemprop="url" content="https://www.bmuv.de/typo3temp/assets/_processed_/4/a/csm__c__ASDF_-_stock.adobe.com__csm_diskussion_runder_tisch_kp_1200_e6ad8cf926_2d331dab5991cb225b47340a79bc738a_febb42a388.jpg"><meta itemprop="width" content="1200"><meta itemprop="height" content="545"><button class="c-copyright js-copyright" aria-haspopup="dialog" aria-expanded="false" data-lb-type="image" data-lb-close="Schließen" data-lb-title="Bildnachweis" data-lb-description="" data-lb-copyright="<p>ASDF – stock.adobe.com</p>" data-lb-image-src="/typo3temp/assets/images/_c__ASDF_-_stock.adobe.com__csm_diskussion_runder_tisch_kp_1200_e6ad8cf926_2d331dab5991cb225b47340a79bc738a.jpg"><i class="o-icon-font o-icon-font--copyright" aria-hidden="true"></i><span class="u-accessibility"> Urheberinformationen zum Bild anzeigen </span></button></div></figure></div><div class="c-teaser__content"><small class="c-kicker"></small><h3 class="c-teaser__headline"><a href="/themen/verbraucherschutz/ratgeberstellen-und-institutionen/uebersicht-ratgeberstellen-und-institutionen" target="_top" tabindex="0"><span class="u-accessibility">über</span> Stiftung Warentest & Co. </a></h3><p>Testorganisationen, Beratungsstellen und sonstige Einrichtungen bieten unabhängige und Orientierungshilfe.</p></div></div></li><li class="c-teaser-list__item"><div class="c-teaser c-teaser--card"><div class="c-teaser__image"><figure class="c-figure"><div class="c-figure__inner"><picture><source media="(min-width: 370px)" srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/f/7/csm_mann_frau_haende_kp_1200_d217630af7.jpg"><source srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/f/7/csm_mann_frau_haende_kp_1200_7384cc20a2.jpg"><img class="c-img lazyload" src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" alt="Mann und Frau schütteln Hände" width="360" height="163" data-src="/fileadmin/_processed_/f/7/csm_mann_frau_haende_kp_1200_5fc4a5ad54.jpg"></picture><meta itemprop="url" content="https://www.bmuv.de/typo3temp/assets/_processed_/0/8/csm__c__iStock.com_zoff-photo__csm_mann_frau_haende_kp_1200_2e763d88a9_a94d06fba4f627b9f5cfb1afd199f43c_364072a99b.jpg"><meta itemprop="width" content="1200"><meta itemprop="height" content="545"><button class="c-copyright js-copyright" aria-haspopup="dialog" aria-expanded="false" data-lb-type="image" data-lb-close="Schließen" data-lb-title="Bildnachweis" data-lb-description="" data-lb-copyright="iStock.com/zoff-photo" data-lb-image-src="/typo3temp/assets/images/_c__iStock.com_zoff-photo__csm_mann_frau_haende_kp_1200_2e763d88a9_a94d06fba4f627b9f5cfb1afd199f43c.jpg"><i class="o-icon-font o-icon-font--copyright" aria-hidden="true"></i><span class="u-accessibility"> Urheberinformationen zum Bild anzeigen </span></button></div></figure></div><div class="c-teaser__content"><small class="c-kicker"></small><h3 class="c-teaser__headline"><a href="https://www.verbraucherzentrale.de/" title="externe Webseite" target="_blank" tabindex="0" rel="noreferrer"><span class="u-accessibility">über</span> Vermitteln und schlichten </a></h3><p>Verbraucherzentralen und Schlichtungsstellen helfen bei Problemen mit Unternehmen.</p></div></div></li><li class="c-teaser-list__item"><div class="c-teaser c-teaser--card"><div class="c-teaser__image"><figure class="c-figure"><div class="c-figure__inner"><picture><source media="(min-width: 370px)" srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/3/4/csm_recht_jura_buecher_kp_1200_343cfb4d66.jpg"><source srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/3/4/csm_recht_jura_buecher_kp_1200_4919fc79e4.jpg"><img class="c-img lazyload" src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" alt="Offenen Gesetzbuch mit einem Richterhammer und deutschem Recht Bücher in eine Anwaltskanzlei" width="360" height="163" data-src="/fileadmin/_processed_/3/4/csm_recht_jura_buecher_kp_1200_bc9ae1da02.jpg"></picture><meta itemprop="url" content="https://www.bmuv.de/typo3temp/assets/_processed_/f/8/csm__c__iStock.com_rclassenlayouts__csm_recht_jura_buecher_kp_1200_c853e7a2ac_7673340135ede6b32fbbeee66032ed4c_c171667d78.jpg"><meta itemprop="width" content="1200"><meta itemprop="height" content="545"><button class="c-copyright js-copyright" aria-haspopup="dialog" aria-expanded="false" data-lb-type="image" data-lb-close="Schließen" data-lb-title="Bildnachweis" data-lb-description="" data-lb-copyright="iStock.com/rclassenlayouts" data-lb-image-src="/typo3temp/assets/images/_c__iStock.com_rclassenlayouts__csm_recht_jura_buecher_kp_1200_c853e7a2ac_7673340135ede6b32fbbeee66032ed4c.jpg"><i class="o-icon-font o-icon-font--copyright" aria-hidden="true"></i><span class="u-accessibility"> Urheberinformationen zum Bild anzeigen </span></button></div></figure></div><div class="c-teaser__content"><small class="c-kicker"></small><h3 class="c-teaser__headline"><a href="https://www.vzbv.de/musterfeststellungsklagen" target="_top" tabindex="0"><span class="u-accessibility">über</span> Vor Gericht vertreten </a></h3><p>Verbraucherzentralen setzen über Verbandsklagen Verbraucherrechte durch. Auch mahnen sie Unternehmen wegen Verstößen ab.</p></div></div></li><li class="c-teaser-list__item"><div class="c-teaser c-teaser--card"><div class="c-teaser__image"><figure class="c-figure"><div class="c-figure__inner"><picture><source media="(min-width: 370px)" srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/d/2/csm_bundestag_fahne_kp_1200_3a41e50c4a.jpg"><source srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/d/2/csm_bundestag_fahne_kp_1200_03de8aa271.jpg"><img class="c-img lazyload" src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" alt="" width="360" height="163" data-src="/fileadmin/_processed_/d/2/csm_bundestag_fahne_kp_1200_fea72b5383.jpg"></picture><meta itemprop="url" content="https://www.bmuv.de/typo3temp/assets/_processed_/d/e/csm__c__katatonia82___Shutterstock.com__csm_bundestag_fahne_kp_1200_4ea57b1495_1d74266594ede514bf62017252df84fa_46f71c3cd8.jpg"><meta itemprop="width" content="1200"><meta itemprop="height" content="545"><button class="c-copyright js-copyright" aria-haspopup="dialog" aria-expanded="false" data-lb-type="image" data-lb-close="Schließen" data-lb-title="Bildnachweis" data-lb-description="" data-lb-copyright="katatonia82 / Shutterstock.com" data-lb-image-src="/typo3temp/assets/images/_c__katatonia82___Shutterstock.com__csm_bundestag_fahne_kp_1200_4ea57b1495_1d74266594ede514bf62017252df84fa.jpg"><i class="o-icon-font o-icon-font--copyright" aria-hidden="true"></i><span class="u-accessibility"> Urheberinformationen zum Bild anzeigen </span></button></div></figure></div><div class="c-teaser__content"><small class="c-kicker"></small><h3 class="c-teaser__headline"><a href="/meldung/din-77230-basis-finanzanalyse-fuer-den-privathaushalt-um-abfrage-von-nachhaltigkeitspraeferenzen-ergaenzt" target="_top" tabindex="0"><span class="u-accessibility">über</span> Rechte stärken </a></h3><p>Gesetze stärken Verbraucherrechte, um Handel und Dienstleistungen fair und transparent zu gestalten. Zum Beispiel müssen Anlageberatungen nun nachhaltige Geldanlagen berücksichtigen.</p></div></div></li><li class="c-teaser-list__item"><div class="c-teaser c-teaser--card"><div class="c-teaser__image"><figure class="c-figure"><div class="c-figure__inner"><picture><source media="(min-width: 370px)" srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/7/9/csm_kinder_garten_kp_1200_c4884d4a9c.jpg"><source srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/7/9/csm_kinder_garten_kp_1200_4f3b24415b.jpg"><img class="c-img lazyload" src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" alt="Gruppe von Kindern bei der Gartenarbeit mit einer Lehrerin" width="360" height="163" data-src="/fileadmin/_processed_/7/9/csm_kinder_garten_kp_1200_33ba2732aa.jpg"></picture><meta itemprop="url" content="https://www.bmuv.de/typo3temp/assets/_processed_/3/0/csm__c__iStock.com_Susan_Chiang__csm_kinder_garten_kp_1200_c02a4407e4_382e45d3b04e6adb6af982619847a371_84137c5ad4.jpg"><meta itemprop="width" content="1200"><meta itemprop="height" content="545"><button class="c-copyright js-copyright" aria-haspopup="dialog" aria-expanded="false" data-lb-type="image" data-lb-close="Schließen" data-lb-title="Bildnachweis" data-lb-description="" data-lb-copyright="iStock.com/Susan Chiang" data-lb-image-src="/typo3temp/assets/images/_c__iStock.com_Susan_Chiang__csm_kinder_garten_kp_1200_c02a4407e4_382e45d3b04e6adb6af982619847a371.jpg"><i class="o-icon-font o-icon-font--copyright" aria-hidden="true"></i><span class="u-accessibility"> Urheberinformationen zum Bild anzeigen </span></button></div></figure></div><div class="c-teaser__content"><small class="c-kicker"></small><h3 class="c-teaser__headline"><a href="/themen/verbraucherschutz/nachhaltiger-verbraucherschutz/greenwashing" target="_top" tabindex="0"><span class="u-accessibility">über</span> Nachhaltigkeit stärken </a></h3><p>Das BMUV macht sich für nachhaltige Produkte und Dienstleistungen stark, die sich alle Verbraucherinnen und Verbraucher leisten können.</p></div></div></li><li class="c-teaser-list__item"><div class="c-teaser c-teaser--card"><div class="c-teaser__image"><figure class="c-figure"><div class="c-figure__inner"><picture><source media="(min-width: 370px)" srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/7/d/csm_mikroskop_labor_forschung_2_kp_1200_6be8b96a93.jpg"><source srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/7/d/csm_mikroskop_labor_forschung_2_kp_1200_a190fe6d36.jpg"><img class="c-img lazyload" src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" alt="Nahaufnahme eines Mikroskops" width="360" height="163" data-src="/fileadmin/_processed_/7/d/csm_mikroskop_labor_forschung_2_kp_1200_f070db8d14.jpg"></picture><meta itemprop="url" content="https://www.bmuv.de/typo3temp/assets/_processed_/6/2/csm__c__iStock.com_Kkolosov__csm_mikroskop_labor_forschung_2_kp_1200_29a0caff24_a4fd8302dfa4dcbfa8dfbfd56d5a17db_9ac1e86f52.jpg"><meta itemprop="width" content="1200"><meta itemprop="height" content="545"><button class="c-copyright js-copyright" aria-haspopup="dialog" aria-expanded="false" data-lb-type="image" data-lb-close="Schließen" data-lb-title="Bildnachweis" data-lb-description="Mikroskop" data-lb-copyright="iStock.com/Kkolosov" data-lb-image-src="/typo3temp/assets/images/_c__iStock.com_Kkolosov__csm_mikroskop_labor_forschung_2_kp_1200_29a0caff24_a4fd8302dfa4dcbfa8dfbfd56d5a17db.jpg"><i class="o-icon-font o-icon-font--copyright" aria-hidden="true"></i><span class="u-accessibility"> Urheberinformationen zum Bild anzeigen </span></button></div></figure></div><div class="c-teaser__content"><small class="c-kicker"></small><h3 class="c-teaser__headline"><a href="/themen/verbraucherschutz/sicherheit-bei-produkten/sicherheit-bei-verbrauchernahen-produkten" target="_top" tabindex="0"><span class="u-accessibility">über</span> Sichere Produkte </a></h3><p>Das BMUV ist für bestimmte Regelungen zur Sicherheit und Unbedenklichkeit von Produkten zuständig. Ob die Regelungen eingehalten werden, kontrollieren die Überwachungsbehörden der Länder.</p></div></div></li><li class="c-teaser-list__item"><div class="c-teaser c-teaser--card"><div class="c-teaser__image"><figure class="c-figure"><div class="c-figure__inner"><picture><source media="(min-width: 370px)" srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/2/f/csm_pilze_korb_pfifferlinge_kp_1200_26b1b702d4.jpg"><source srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/2/f/csm_pilze_korb_pfifferlinge_kp_1200_e2c94d2f01.jpg"><img class="c-img lazyload" src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" alt="Gelbe Pilze in einem Korb" width="360" height="163" data-src="/fileadmin/_processed_/2/f/csm_pilze_korb_pfifferlinge_kp_1200_526f8e2d7c.jpg"></picture><meta itemprop="url" content="https://www.bmuv.de/typo3temp/assets/_processed_/d/c/csm__c__iStock.com_alicjane__csm_pilze_korb_pfifferlinge_kp_1200_f79d17dbb2_2e8c4f15cd1b732eaa39288ca7ab1bef_53e777ff69.jpg"><meta itemprop="width" content="1200"><meta itemprop="height" content="545"><button class="c-copyright js-copyright" aria-haspopup="dialog" aria-expanded="false" data-lb-type="image" data-lb-close="Schließen" data-lb-title="Bildnachweis" data-lb-description="" data-lb-copyright="<p>iStock.com/alicjane</p>" data-lb-image-src="/typo3temp/assets/images/_c__iStock.com_alicjane__csm_pilze_korb_pfifferlinge_kp_1200_f79d17dbb2_2e8c4f15cd1b732eaa39288ca7ab1bef.jpg"><i class="o-icon-font o-icon-font--copyright" aria-hidden="true"></i><span class="u-accessibility"> Urheberinformationen zum Bild anzeigen </span></button></div></figure></div><div class="c-teaser__content"><small class="c-kicker"></small><h3 class="c-teaser__headline"><a href="/themen/gesundheit/lebensmittelsicherheit/ueberblick-lebensmittelsicherheit" target="_top" tabindex="0"><span class="u-accessibility">über</span> Gesunde Ernährung sichern </a></h3><p>Das BMUV engagiert sich für gesunde Lebensmittel. Es gibt Tipps, wie eine schadstofffreie Ernährung aussehen kann. Spezielle Projekte zur Ernährungsberatung fördert das Bundesernährungsministerium.</p></div></div></li><li class="c-teaser-list__item"><div class="c-teaser c-teaser--card"><div class="c-teaser__image"><figure class="c-figure"><div class="c-figure__inner"><picture><source media="(min-width: 370px)" srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/b/8/csm_gruppe_buero_besprechen_1200_14eee6e2c2.jpg"><source srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/b/8/csm_gruppe_buero_besprechen_1200_944a648c67.jpg"><img class="c-img lazyload" src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" alt="Gruppe von Menschen im Kreis sprechen miteinander und hören sich zu" width="360" height="163" data-src="/fileadmin/_processed_/b/8/csm_gruppe_buero_besprechen_1200_9069593ad7.jpg"></picture><meta itemprop="url" content="https://www.bmuv.de/typo3temp/assets/_processed_/d/b/csm__c__iStock.com_alvarez__csm_gruppe_buero_besprechen_1200_820d0f864e_638e36e78e4233786bddd0079eda36e8_0405da4c30.jpg"><meta itemprop="width" content="1200"><meta itemprop="height" content="545"><button class="c-copyright js-copyright" aria-haspopup="dialog" aria-expanded="false" data-lb-type="image" data-lb-close="Schließen" data-lb-title="Bildnachweis" data-lb-description="" data-lb-copyright="<p>iStock.com/alvarez</p>" data-lb-image-src="/typo3temp/assets/images/_c__iStock.com_alvarez__csm_gruppe_buero_besprechen_1200_820d0f864e_638e36e78e4233786bddd0079eda36e8.jpg"><i class="o-icon-font o-icon-font--copyright" aria-hidden="true"></i><span class="u-accessibility"> Urheberinformationen zum Bild anzeigen </span></button></div></figure></div><div class="c-teaser__content"><small class="c-kicker"></small><h3 class="c-teaser__headline"><a href="/themen/verbraucherschutz/foerderung-und-forschung/verbraucherforschung" target="_top" tabindex="0"><span class="u-accessibility">über</span> Forschen und vernetzen </a></h3><p>Das BMUV fördert die wissenschaftliche Forschung zu Verbraucherthemen. Zudem erfolgt ein Austausch mit Unternehmen, nichtstaatliche Organisationen und Interessensvertretungen.</p></div></div></li><li class="c-teaser-list__item"><div class="c-teaser c-teaser--card"><div class="c-teaser__image"><figure class="c-figure"><div class="c-figure__inner"><picture><source media="(min-width: 370px)" srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/4/2/csm_flugzeug_stadt_kp_1200_0c0c4b3136.jpg"><source srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/4/2/csm_flugzeug_stadt_kp_1200_6152a6c0e1.jpg"><img class="c-img lazyload" src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" alt="" width="360" height="163" data-src="/fileadmin/_processed_/4/2/csm_flugzeug_stadt_kp_1200_b008c0d264.jpg"></picture><meta itemprop="url" content="https://www.bmuv.de/typo3temp/assets/_processed_/8/d/csm__c__iStock.com_guvendemir__csm_flugzeug_stadt_kp_1200_60fa70c087_8728720e82eca4baa17de8d0e2ceef46_7cc08ba102.jpg"><meta itemprop="width" content="1200"><meta itemprop="height" content="545"><button class="c-copyright js-copyright" aria-haspopup="dialog" aria-expanded="false" data-lb-type="image" data-lb-close="Schließen" data-lb-title="Bildnachweis" data-lb-description="" data-lb-copyright="iStock.com/guvendemir" data-lb-image-src="/typo3temp/assets/images/_c__iStock.com_guvendemir__csm_flugzeug_stadt_kp_1200_60fa70c087_8728720e82eca4baa17de8d0e2ceef46.jpg"><i class="o-icon-font o-icon-font--copyright" aria-hidden="true"></i><span class="u-accessibility"> Urheberinformationen zum Bild anzeigen </span></button></div></figure></div><div class="c-teaser__content"><small class="c-kicker"></small><h3 class="c-teaser__headline"><a href="/themen/verbraucherschutz/ueberblick-verbraucherschutz/hilfsangebote-bei-problemen-mit-urlaubsreisen" target="_top" tabindex="0"><span class="u-accessibility">über</span> Hilfe bei Problemen mit Urlaubsreisen </a></h3><p>Als Verbraucherschutzministerium setzen wir uns aktiv für die Rechte und Anliegen von Reisenden ein, damit der Urlaub so entspannt wie möglich wird.</p></div></div></li><li class="c-teaser-list__item"><div class="c-teaser c-teaser--card"><div class="c-teaser__image"><figure class="c-figure"><div class="c-figure__inner"><picture><source media="(min-width: 370px)" srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/b/4/csm_immobilie_haus_kp_1200_fbf14b60bb.jpg"><source srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/b/4/csm_immobilie_haus_kp_1200_035484d3a1.jpg"><img class="c-img lazyload" src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" alt="" width="360" height="163" data-src="/fileadmin/_processed_/b/4/csm_immobilie_haus_kp_1200_15d95f37e1.jpg"></picture><meta itemprop="url" content="https://www.bmuv.de/typo3temp/assets/_processed_/e/a/csm__c__PhotographyByMK_fotolia.com__csm_immobilie_haus_kp_1200_8207ed853e_a76cd6572ff5b0f429937eeaed7bb9ce_38bcee8c0d.jpg"><meta itemprop="width" content="1200"><meta itemprop="height" content="545"><button class="c-copyright js-copyright" aria-haspopup="dialog" aria-expanded="false" data-lb-type="image" data-lb-close="Schließen" data-lb-title="Bildnachweis" data-lb-description="" data-lb-copyright="PhotographyByMK/fotolia.com" data-lb-image-src="/typo3temp/assets/images/_c__PhotographyByMK_fotolia.com__csm_immobilie_haus_kp_1200_8207ed853e_a76cd6572ff5b0f429937eeaed7bb9ce.jpg"><i class="o-icon-font o-icon-font--copyright" aria-hidden="true"></i><span class="u-accessibility"> Urheberinformationen zum Bild anzeigen </span></button></div></figure></div><div class="c-teaser__content"><small class="c-kicker"></small><h3 class="c-teaser__headline"><a href="/themen/verbraucherschutz/ueberblick-verbraucherschutz/standard-titel" target="_top" tabindex="0"><span class="u-accessibility">über</span> Bauträgerinsolvenz mindern </a></h3><p>Der Anstieg der Bauträgerinsolvenzen belastet Verbrauchende. Informationsangebote helfen, das finanzielle Risiko bei der Beteiligung an Bauprojekten zu reduzieren.</p></div></div></li><li class="c-teaser-list__item"><div class="c-teaser c-teaser--card"><div class="c-teaser__image"><figure class="c-figure"><div class="c-figure__inner"><picture><source media="(min-width: 370px)" srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/a/1/csm_buynow_paylater_banner_1200_0eb60d168f.jpg"><source srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" data-srcset="/fileadmin/_processed_/a/1/csm_buynow_paylater_banner_1200_85c35c8a96.jpg"><img class="c-img lazyload" src="data:image/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%2211%22%20height%3D%225%22%20viewBox%3D%220%200%2011%205%22%3E%3Crect%20width%3D%2211%22%20height%3D%225%22%20fill%3D%22%23ffffff%22%2F%3E%3C%2Fsvg%3E" alt="Gelbes Banner: Buy now, Inkasso später" width="360" height="163" data-src="/fileadmin/_processed_/a/1/csm_buynow_paylater_banner_1200_8381a07ecf.jpg"></picture><meta itemprop="url" content="https://www.bmuv.de/typo3temp/assets/_processed_/c/1/csm__c__AG_SBV__csm_buynow_paylater_banner_1200_a44f11ead3_71abd58dbd467e5f851290beb89b0ae9_63c1355e69.jpg"><meta itemprop="width" content="1200"><meta itemprop="height" content="545"><button class="c-copyright js-copyright" aria-haspopup="dialog" aria-expanded="false" data-lb-type="image" data-lb-close="Schließen" data-lb-title="Bildnachweis" data-lb-description="" data-lb-copyright="<p>AG SBV</p>" data-lb-image-src="/typo3temp/assets/images/_c__AG_SBV__csm_buynow_paylater_banner_1200_a44f11ead3_71abd58dbd467e5f851290beb89b0ae9.jpg"><i class="o-icon-font o-icon-font--copyright" aria-hidden="true"></i><span class="u-accessibility"> Urheberinformationen zum Bild anzeigen </span></button></div></figure></div><div class="c-teaser__content"><small class="c-kicker"></small><h3 class="c-teaser__headline"><a href="/themen/verbraucherschutz/digitaler-verbraucherschutz/online-shopping/ueberschuldung-durch-buy-now-pay-later" target="_top" tabindex="0"><span class="u-accessibility">über</span> Schutz vor Überschuldung </a></h3><p>"Buy now, pay later" – Jetzt kaufen und später bezahlen. Das klingt verlockend, aber das System hat seine Tücken. Dahinter verbergen sich meist Mikrokredite, die riskant sein können.</p></div></div></li></ul></div></div> <div id="c74139" class="c-text-media u-narrow "> <h2 class="o-header-h"> So erkennen Sie sichere Produkte </h2> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Produkte müssen für jeden sicher und gesundheitlich unbedenklich sein. Dies ist für das BMUV, das in Deutschland für die Regelungen zu Kosmetika, Tätowiermitteln und die Sicherheit von Textilien zuständig ist, ein zentrales Anliegen. Das BMUV hat für Deutschland maßgeblich neue Regelungen zur Produktsicherheit auf EU-Ebene verhandelt. Darüber hinaus ist das Ministerium maßgeblich an der Weiterentwicklung des europäischen Spielzeugrechts insbesondere zu Aspekten der chemischen Anforderungen beteiligt.</p> <p>Um sichere Produkte zu erkennen, helfen beispielsweise einige bekannte Kennzeichnungen:</p><ul class="c-list c-list--unordered c-list--default"> <li>Das GS-Zeichen steht für "Geprüfte Sicherheit". Es ist staatlich geregelt und freiwillig.</li> <li>Mit dem "CE"-Kennzeichen erklärt der Hersteller, dass die gesetzlichen Anforderungen für diese Produkte erfüllt sind. Die CE-Kennzeichnung darf nur für verpflichtende Produkte verwendet werden. Nicht für alle Produkte ist es verpflichtend, so werden kosmetische Mittel beispielsweise nicht CE-gekennzeichnet.</li> <li>Das Zeichen "VDE" bestätigt durch eine externe Prüfung, dass ein Elektronikprodukt sicher und auf dem neusten Stand der Technik ist.</li> </ul> </div> </div> <div id="c74140" class="c-related u-m-b:3 "> <div class="c-link-list"> <ul class="c-link-list__list c-link-list__list--full"> <li class="c-link-list__item o-icon"> <a class="c-link u-icon u-icon:right" target="_self" href="/themen/verbraucherschutz/sicherheit-bei-produkten/sicherheit-bei-verbrauchernahen-produkten"> Sichere und unbedenkliche Produkte für Verbraucher <i class="o-icon-font o-icon-font--arrow-right" aria-hidden="true"></i> <small> Themenseite </small> </a> </li> </ul> </div> </div> </div> </div> <div id="c74142" class="c-text-media u-narrow "> <h2 class="o-header-h"> Wie werden Verbraucher im digitalen Raum geschützt? </h2> <div class="c-text-media__inner c-text-media__inner--below"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Verbraucherschutz im digitalen Raum wird immer wichtiger. Dazu hier ein paar Beispiele:</p><ul class="c-list c-list--unordered c-list--default"> <li>Im Online-Shopping erfordern die große Auswahl und die teilweise trickreiche Nutzerführung besondere Umsicht. Es häufen sich Fälle, dass die Ware nie ankommt, weil das Geld an einen sogenannten "Fake-Shop" ging.</li> <li>Künstliche Intelligenz zieht zum Beispiel bei der Vergabe eines Kredits falsche Schlüsse, weil sie zum Beispiel Ihre Zahlungsfähigkeit aufgrund irrelevanter oder veralteter Daten falsch einschätzt. Unter Umständen wird der Kredit teurer oder gar nicht bewilligt.</li> <li>Im Netz kommt es immer wieder vor, dass persönliche Daten gehackt werden oder für Zwecke verwendet werden, die mit dem Datenschutz nicht vereinbar sind. In den sozialen Medien sind Hassrede und Desinformation weit verbreitet.</li> <li>Durch das Internet der Dinge werden beispielsweise Haushaltsgeräte wie Kühlschränke digital und von überall erreichbar. Damit können sie auch anfällig für Datenmissbrauch und Hackerangriffe werden.</li> </ul><p>Das Bundesverbraucherschutzministerium setzt sich dafür ein, dass Verbraucherinnen und&nbsp;Verbraucher im Netz so gut geschützt sind wie im analogen Leben. Dazu gehört insbesondere der Schutz und die Sicherheit persönlicher Daten, der Schutz vor Diskriminierung und vor unbewusster Beeinflussung und die Wahrung der allgemeinen Verbraucherrechte. Dazu arbeitet das Ministerium an Gesetzen. Darüber hinaus werden Unternehmen bestärkt, über die gesetzlichen Regelungen hinaus freiwillig mehr digitale Verantwortung gegenüber Verbraucherinnen und Verbrauchern zu übernehmen (Corporate Digital Responsibility).</p> </div> <div class="c-text-media__media "> <figure class="c-figure"> <div class="c-figure__inner"> <picture> <source media="(min-width: 1100px)" srcset="data:,1w" data-srcset="/fileadmin/_processed_/7/e/csm_online_virtuell_ki_kp_1200_861bbacd23.jpg"> <source media="(min-width: 700px)" srcset="data:,1w" data-srcset="/fileadmin/_processed_/7/e/csm_online_virtuell_ki_kp_1200_074df5e554.jpg"> <source media="(min-width: 370px)" srcset="data:,1w" data-srcset="/fileadmin/_processed_/7/e/csm_online_virtuell_ki_kp_1200_f3460230b8.jpg"> <source srcset="data:,1w" data-srcset="/fileadmin/_processed_/7/e/csm_online_virtuell_ki_kp_1200_80de0fb271.jpg"> <img src="data:," class="c-img lazyload" alt="" width="360" height="163" data-src="/fileadmin/_processed_/7/e/csm_online_virtuell_ki_kp_1200_80de0fb271.jpg"> </picture> <meta itemprop="url" content="https://www.bmuv.de/typo3temp/assets/_processed_/6/c/csm__c__vegefox.com_-_stock.adobe.com__csm_online_virtuell_ki_kp_1200_822e63673c_2e9e210fe6df6942d1b837cf425e709a_512b34e6ce.jpg"> <meta itemprop="width" content="1200"> <meta itemprop="height" content="545"> <button class="c-copyright js-copyright" aria-haspopup="dialog" aria-expanded="false" data-lb-type="image" data-lb-close="Schließen" data-lb-title="Bildnachweis" data-lb-description="" data-lb-copyright="&lt;p&gt;vegefox.com – stock.adobe.com&lt;/p&gt;" data-lb-image-src="/typo3temp/assets/images/_c__vegefox.com_-_stock.adobe.com__csm_online_virtuell_ki_kp_1200_822e63673c_2e9e210fe6df6942d1b837cf425e709a.jpg"> <i class="o-icon-font o-icon-font--copyright" aria-hidden="true"></i> <span class="u-accessibility"> Urheberinformationen zum Bild anzeigen </span> </button> </div> </figure> </div> </div> <div id="c74143" class="c-related u-m-b:3 "> <div class="c-link-list"> <ul class="c-link-list__list c-link-list__list--full"> <li class="c-link-list__item o-icon"> <a class="c-link u-icon u-icon:right" target="_self" href="/themen/verbraucherschutz/digitaler-verbraucherschutz/ueberblick-digitaler-verbraucherschutz"> Bereiche im digitalen Verbraucherschutz <i class="o-icon-font o-icon-font--arrow-right" aria-hidden="true"></i> <small> Themenseite </small> </a> </li> <li class="c-link-list__item o-icon"> <a class="c-link u-icon u-icon:right" target="_self" href="/themen/verbraucherschutz/digitaler-verbraucherschutz/online-shopping"> Online-Shopping: Erklärungen und Tipps <i class="o-icon-font o-icon-font--arrow-right" aria-hidden="true"></i> <small> Themenseite </small> </a> </li> <li class="c-link-list__item o-icon"> <a class="c-link u-icon u-icon:right" target="_blank" href="https://www.zvki.de/"> Künstliche Intelligenz <i class="o-icon-font o-icon-font--arrow-top-right" aria-hidden="true"></i> <small> externe Webseite </small> </a> </li> <li class="c-link-list__item o-icon"> <a class="c-link u-icon u-icon:right" target="_blank" href="https://cdr-initiative.de/initiative"> Initiative für Corporate Digital Responsibility <i class="o-icon-font o-icon-font--arrow-top-right" aria-hidden="true"></i> <small> externe Webseite </small> </a> </li> </ul> </div> </div> </div> </div> <div id="c74179" class="c-text-media u-narrow "> <h2 class="o-header-h"> Wer bietet unabhängige Orientierung bei Entscheidungen? </h2> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Wenn Sie Hilfe brauchen, um Ihren Bedarf einzuschätzen, auf was Sie beim Kauf oder anderen Vertragsabschlüssen achten sollten und welche Angebote zuverlässig und sicher sind, bietet Ihnen die Stiftung Warentest Orientierung. Seit 1964 testet die vom Bund errichtete Stiftung Warentest Waren und Dienstleistungen. Jährlich vergleicht sie mehr als 30.000 Produkte. Die Stiftung ist dabei unabhängig von Einflussnahme und Werbeeinnahmen und finanziert sich aus Erträgen des Stiftungskapitals, Verkaufserlösen sowie Lizenzgebühren für ihr Logo.</p> </div> </div> <div id="c74180" class="c-related u-m-b:3 "> <div class="c-link-list"> <ul class="c-link-list__list c-link-list__list--full"> <li class="c-link-list__item o-icon"> <a class="c-link u-icon u-icon:right" target="_self" href="/themen/verbraucherschutz/ratgeberstellen-und-institutionen/stiftung-warentest"> Aufgaben der Stiftung Warentest <i class="o-icon-font o-icon-font--arrow-right" aria-hidden="true"></i> <small> Themenseite </small> </a> </li> </ul> </div> </div> </div> </div> <div id="c74181" class="c-text-media u-narrow "> <h2 class="o-header-h"> Verbraucherzentralen: flächendeckende Beratung </h2> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>In allen 16 Bundesländern gibt es Verbraucherzentralen mit bundesweit mehr als 200 Beratungsstellen. Ihre Arbeit wird von den Ländern finanziert. Ihr Ziel ist es, Verbraucherinnen und Verbraucher in Fragen des privaten Konsums unabhängig zu informieren, zu beraten, zu unterstützen und rechtlichen Beistand zu leisten. Die Verbraucherzentralen sind im Verbraucherzentrale Bundesverband e. V. (vzbv) organisiert. Der vzbv, zu dem weitere 27 Verbände gehören, vertritt auf Bundesebene die Interessen von Verbraucherinnen und Verbrauchern. Der vzbv wird vom BMUV institutionell gefördert.</p> </div> </div> <div id="c74182" class="c-related u-m-b:3 "> <div class="c-link-list"> <ul class="c-link-list__list c-link-list__list--full"> <li class="c-link-list__item o-icon"> <a class="c-link u-icon u-icon:right" target="_self" href="/themen/verbraucherschutz/ratgeberstellen-und-institutionen/verbraucherzentralen"> Organisation und Ziele der Verbraucherzentralen <i class="o-icon-font o-icon-font--arrow-right" aria-hidden="true"></i> <small> Themenseite </small> </a> </li> </ul> </div> </div> </div> </div> <div id="c74183" class="c-text-media u-narrow "> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Als Verbraucherinnen und Verbraucher nutzen Sie natürlich auch die Vorzüge des europäischen Binnenmarktes. Sie fliegen zum Beispiel mit einer spanischen Airline oder bestellen etwas bei einem belgischen Händler. Bei derlei grenzüberschreitenden Aktivitäten finden im Falle von Problemen Verbraucherinnen und Verbraucher unabhängige Unterstützung beim Europäischen Verbraucherzentrum Deutschland. Dieses ist mit den nationalen Verbraucherzentren in ganz Europa vernetzt. Das BMUV fördert das Europäische Verbraucherzentrum Deutschland.</p> </div> </div> <div id="c74184" class="c-related u-m-b:3 "> <div class="c-link-list"> <ul class="c-link-list__list c-link-list__list--full"> <li class="c-link-list__item o-icon"> <a class="c-link u-icon u-icon:right" target="_self" href="/themen/verbraucherschutz/ratgeberstellen-und-institutionen/europaeisches-verbraucherzentrum-deutschland"> Service des Europäischen Verbraucherzentrums Deutschland <i class="o-icon-font o-icon-font--arrow-right" aria-hidden="true"></i> <small> Themenseite </small> </a> </li> </ul> </div> </div> </div> </div> <div id="c74185" class="c-media-library-slider js-media-library-slider c-media-library-slider--audio u-m-t:7"> <h2 class="u-accessibility">Video</h2> <div class="c-media-library-slider__slider js-media-library-slider__slider"> <div class="c-media-library-slider__slide"> <div class="c-media-library-slider__stage c-expandable c-expandable--narrow js-expandable"> <div class="c-media-library-slider__video" itemscope="itemscope" itemtype="http://schema.org/AudioObject"> <div class="iframecontainer_overlay"> <div class="iframecontainer js-iframe" data-code='&lt;iframe width=&quot;560&quot; height=&quot;560&quot; src=&quot;https://www.youtube-nocookie.com/embed/W7yJ2ILOwGQ?si=g5VgXmsiS73tA5MG&quot; title=&quot;YouTube video player&quot; frameborder=&quot;0&quot; allow=&quot;accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share&quot; allowfullscreen&gt;&lt;/iframe&gt;'> <div class="iframecontainer__content js-iframe__content"></div> <div class="iframecontainer__preview js-iframe__preview"> <h3 class="iframecontainer__subtitle"> Video von YouTube: </h3> <div class="iframecontainer__note"> <p>Gern möchten wir Ihnen hier einen externen Inhalt anzeigen. Mit dem Aktivieren der Inhalte geben Sie einem Drittanbieter und anderen gegebenenfalls die Möglichkeit, Daten über Sie zu sammeln. Sollten Sie das Sammeln Ihrer Daten ablehnen, dann aktivieren Sie diese Inhalte bitte nicht.</p> </div> <div class="iframecontainer__button btn--center-wrapper u-m-t:1 u-m-b:1 "> <button class="c-button c-button--primary js-iframe__allow" role="button"> Externe Inhalte erlauben </button> </div> </div> </div> </div> </div> <button class="c-link js-expandable__trigger"> <span class="js-expandable__label">Element größer</span> <i class="o-icon-font o-icon-font--media-expand" aria-hidden="true"></i> <i class="o-icon-font o-icon-font--media-shrink" aria-hidden="true"></i> </button> </div> </div> </div> <div class="u-narrow u-m-t:1"> <p>Das Video stellt die Arbeitsweise des Verbraucherzentrale Bundesverbands vor.</p> </div> </div> <div id="c74186" class="c-text-media u-narrow "> <h2 class="o-header-h"> Welche Stellen helfen bei Konflikten mit Unternehmen? </h2> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Wenn Sie bei einem Unternehmen ihre Rechte verletzt sehen oder sich mit dem Unternehmen in einem konkreten Fall uneinig sind, können Sie sich an eine Schlichtungsstelle wenden. Schlichtungsstellen, oder auch Ombudsstellen oder Ombudspersonen genannt, gibt es für verschiedene Branchen. Sollte es für eine Branche keine solche Stelle geben, hilft die durch das Bundesjustizministerium geförderte Universalschlichtungsstelle des Bundes.</p> </div> </div> <div id="c74187" class="c-related u-m-b:3 "> <div class="c-link-list"> <ul class="c-link-list__list c-link-list__list--full"> <li class="c-link-list__item o-icon"> <a class="c-link u-icon u-icon:right" target="_blank" href="https://www.bundesjustizamt.de/DE/Themen/Verbraucherrechte/Verbraucherstreitbeilegung/ListeVerbraucherschlichtungsstellen/ListeVerbraucherschlichtungsstellen_node.html"> Liste von Schlichtungsstellen <i class="o-icon-font o-icon-font--arrow-top-right" aria-hidden="true"></i> <small> externe Webseite </small> </a> </li> <li class="c-link-list__item o-icon"> <a class="c-link u-icon u-icon:right" target="_blank" href="https://www.universalschlichtungsstelle.de/"> Universalschlichtungsstelle <i class="o-icon-font o-icon-font--arrow-top-right" aria-hidden="true"></i> <small> externe Webseite </small> </a> </li> </ul> </div> </div> </div> </div> <div id="c74524" class="c-text-media u-narrow "> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Verbraucherinnen und Verbraucher haben auch die Möglichkeit, sich bei bestimmten Behörden,&nbsp;die Beschwerdeportale eingerichtet haben, über Unternehmen zu beschweren. Die Behörden werten die Beschwerden aus und gehen gegebenenfalls gegen das Unternehmen vor. Zu den behördlichen Beschwerdestellen gehören zum Beispiel:</p> </div> </div> </div> </div> <div id="c74188" class="u-narrow c-collapse-content c-collapse-content--accordion js-collapse-content u-m-t:7" data-type="accordion" data-open-index="0"> <h2 class="u-accessibility">Übersicht der Behörden</h2> <ul class="c-collapse-content__list"> <li class="c-collapse-content__item"> <h4 class="c-collapse-content__toggle-header"> <button class="c-collapse-content__tab" aria-controls="collapse-content-acc-74188-1" aria-expanded="false" id="collapse-control-acc-74188-1"> <span class="c-collapse-content__itemnumber c-collapse-content__itemnumber--big" aria-label="hidden"> 01 </span> <span class="c-collapse-content__header">Bundesnetzagentur </span> <span class="c-collapse-content__indicator"> <small class="more">öffnen</small> <small class="less">schließen</small> <i class="o-icon-font o-icon-font--acc-open" aria-hidden="true"></i> <i class="o-icon-font o-icon-font--acc-close" aria-hidden="true"></i> </span> </button> </h4> <div class="c-collapse-content__panel" aria-hidden="true" id="collapse-content-acc-74188-1"> <div id="c74189" class="c-text-media "> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Die Bundesnetzagentur verantwortet die Infrastruktur und reguliert die Märkte für Telefon, Internet, Post, Strom und Eisenbahn. Sie hilft unter anderem bei unerlaubter Telefonwerbung, bei Router-Hacking, teuren Hotlines mit Warteschleifen oder bei belästigenden Telefonanrufen.</p> <p>Darüber hinaus ist sie die zentrale Beschwerdestelle im Zusammenhang mit Rufnummernmissbrauch. Beschwerden können unter anderem über das Beschwerdeformular der Bundesnetzagentur oder über die E-Mail-Adresse rufnummernmissbrauch@bnetza.de eingereicht werden.</p><ul class="c-list u-icon c-list--default"> <li><a href="https://www.bundesnetzagentur.de/DE/Vportal/TK/start.htm" title="externe Webseite" target="_blank" class="c-link u-icon external" rel="noreferrer">Bundesnetzagentur</a></li> </ul> </div> </div> </div> </div> </div> </li> <li class="c-collapse-content__item"> <h4 class="c-collapse-content__toggle-header"> <button class="c-collapse-content__tab" aria-controls="collapse-content-acc-74188-2" aria-expanded="false" id="collapse-control-acc-74188-2"> <span class="c-collapse-content__itemnumber c-collapse-content__itemnumber--big" aria-label="hidden"> 02 </span> <span class="c-collapse-content__header">Bundeskartellamt </span> <span class="c-collapse-content__indicator"> <small class="more">öffnen</small> <small class="less">schließen</small> <i class="o-icon-font o-icon-font--acc-open" aria-hidden="true"></i> <i class="o-icon-font o-icon-font--acc-close" aria-hidden="true"></i> </span> </button> </h4> <div class="c-collapse-content__panel" aria-hidden="true" id="collapse-content-acc-74188-2"> <div id="c74190" class="c-text-media "> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Das Bundeskartellamt schützt den Wettbewerb, etwa im Lebensmitteleinzelhandel oder bei Kraftstoffen, und führt Untersuchungen bei regelmäßigen Verstößen gegen Verbraucherrecht durch.</p><ul class="c-list u-icon c-list--default"> <li><a href="https://www.bundeskartellamt.de/DE/Home/home_node.html" title="externe Webseite" target="_blank" class="c-link u-icon external" rel="noreferrer">Bundeskartellamt </a></li> </ul> </div> </div> </div> </div> </div> </li> <li class="c-collapse-content__item"> <h4 class="c-collapse-content__toggle-header"> <button class="c-collapse-content__tab" aria-controls="collapse-content-acc-74188-3" aria-expanded="false" id="collapse-control-acc-74188-3"> <span class="c-collapse-content__itemnumber c-collapse-content__itemnumber--big" aria-label="hidden"> 03 </span> <span class="c-collapse-content__header">Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)</span> <span class="c-collapse-content__indicator"> <small class="more">öffnen</small> <small class="less">schließen</small> <i class="o-icon-font o-icon-font--acc-open" aria-hidden="true"></i> <i class="o-icon-font o-icon-font--acc-close" aria-hidden="true"></i> </span> </button> </h4> <div class="c-collapse-content__panel" aria-hidden="true" id="collapse-content-acc-74188-3"> <div id="c74191" class="c-text-media "> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Die Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) beaufsichtigt Banken und Versicherungen und sorgt für Informationen zum Finanzmarkt.</p><ul class="c-list u-icon c-list--default"> <li><a href="https://www.bafin.de/DE/Startseite/startseite_node.html" title="externe Webseite" target="_blank" class="c-link u-icon external" rel="noreferrer">BaFin</a></li> </ul> </div> </div> </div> </div> </div> </li> <li class="c-collapse-content__item"> <h4 class="c-collapse-content__toggle-header"> <button class="c-collapse-content__tab" aria-controls="collapse-content-acc-74188-4" aria-expanded="false" id="collapse-control-acc-74188-4"> <span class="c-collapse-content__itemnumber c-collapse-content__itemnumber--big" aria-label="hidden"> 04 </span> <span class="c-collapse-content__header">Bundesamt für Verbraucherschutz und Lebensmittelsicherheit (BVL)</span> <span class="c-collapse-content__indicator"> <small class="more">öffnen</small> <small class="less">schließen</small> <i class="o-icon-font o-icon-font--acc-open" aria-hidden="true"></i> <i class="o-icon-font o-icon-font--acc-close" aria-hidden="true"></i> </span> </button> </h4> <div class="c-collapse-content__panel" aria-hidden="true" id="collapse-content-acc-74188-4"> <div id="c74192" class="c-text-media "> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Das Bundesamt für Verbraucherschutz und Lebensmittelsicherheit (BVL) koordiniert bundesweite Programme zur Kontrolle von kosmetischen Mitteln, Tätowiermitteln, Bedarfsgegenständen, Lebensmitteln, Pflanzenschutzmittelrückständen sowie Tierarzneimitteln und berichtet über die Ergebnisse.</p><ul class="c-list u-icon c-list--default"> <li><a href="https://www.bvl.bund.de/DE/Home/home_node.html" title="externe Webseite" target="_blank" class="c-link u-icon external" rel="noreferrer">BVL</a></li> </ul> </div> </div> </div> </div> </div> </li> <li class="c-collapse-content__item"> <h4 class="c-collapse-content__toggle-header"> <button class="c-collapse-content__tab" aria-controls="collapse-content-acc-74188-5" aria-expanded="false" id="collapse-control-acc-74188-5"> <span class="c-collapse-content__itemnumber c-collapse-content__itemnumber--big" aria-label="hidden"> 05 </span> <span class="c-collapse-content__header">Bundesinstitut für Risikobewertung (BfR) </span> <span class="c-collapse-content__indicator"> <small class="more">öffnen</small> <small class="less">schließen</small> <i class="o-icon-font o-icon-font--acc-open" aria-hidden="true"></i> <i class="o-icon-font o-icon-font--acc-close" aria-hidden="true"></i> </span> </button> </h4> <div class="c-collapse-content__panel" aria-hidden="true" id="collapse-content-acc-74188-5"> <div id="c74193" class="c-text-media "> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Das Bundesinstitut für Risikobewertung (BfR) bewertet die gesundheitlichen Risiken von Lebensmitteln, Chemikalien und Produkten. Es veröffentlicht unabhängig von wirtschaftlichen, politischen und gesellschaftlichen Interessen Stellungnahmen und Empfehlungen zur Risikominderung.</p><ul class="c-list u-icon c-list--default"> <li><a href="https://www.bfr.bund.de/de/start.html" title="externe Webseite" target="_blank" class="c-link u-icon external" rel="noreferrer">BfR</a></li> </ul> </div> </div> </div> </div> </div> </li> </ul> </div> <div id="c74412" class="c-text-media u-narrow "> <h2 class="o-header-h"> Was kann ich tun, wenn ich Opfer einer Betrugsmasche geworden bin? </h2> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Enkeltrick, Skimming (illegales Auslesen von Kredit- oder Girokarten), Phishing und andere Betrugsmaschen sind im Falle eines Vermögensnachteils strafrechtlich relevante Sachverhalte. Ihre Bekämpfung ist kein Verbraucherschutz im klassischen Sinne.</p> <p>Wenn Sie Opfer eines solchen Betruges geworden sind, wenden Sie sich bitte an die Polizei.</p> <p>Wenn Sie wissen möchten, wie Sie sich vor Betrugsmaschen schützen können bzw. wie Sie sich in solch einer Situation am besten verhalten, nutzen Sie die Aufklärungsangebote der Verbraucherzentralen und Behörden.</p> </div> </div> <div id="c74460" class="c-related u-m-b:3 "> <div class="c-link-list"> <ul class="c-link-list__list c-link-list__list--full"> <li class="c-link-list__item o-icon"> <a class="c-link u-icon u-icon:right" target="_blank" href="https://www.polizei.de/Polizei/DE/Home/home_node.html"> Polizei <i class="o-icon-font o-icon-font--arrow-top-right" aria-hidden="true"></i> <small> externe Webseite </small> </a> </li> <li class="c-link-list__item o-icon"> <a class="c-link u-icon u-icon:right" target="_blank" href="https://www.verbraucherzentrale.de/wissen/vertraege-reklamation/abzocke"> Verbraucherzentralen <i class="o-icon-font o-icon-font--arrow-top-right" aria-hidden="true"></i> <small> externe Webseite </small> </a> </li> </ul> </div> </div> </div> </div> <div id="c74351" class="u-narrow c-collapse-content c-collapse-content--accordion js-collapse-content u-m-t:7" data-type="accordion" data-open-index="0"> <h2 class="u-accessibility">Übersicht der Behörden Betrug</h2> <ul class="c-collapse-content__list"> <li class="c-collapse-content__item"> <h4 class="c-collapse-content__toggle-header"> <button class="c-collapse-content__tab" aria-controls="collapse-content-acc-74351-1" aria-expanded="false" id="collapse-control-acc-74351-1"> <span class="c-collapse-content__itemnumber c-collapse-content__itemnumber--big" aria-label="hidden"> 01 </span> <span class="c-collapse-content__header">Bundesnetzagentur </span> <span class="c-collapse-content__indicator"> <small class="more">öffnen</small> <small class="less">schließen</small> <i class="o-icon-font o-icon-font--acc-open" aria-hidden="true"></i> <i class="o-icon-font o-icon-font--acc-close" aria-hidden="true"></i> </span> </button> </h4> <div class="c-collapse-content__panel" aria-hidden="true" id="collapse-content-acc-74351-1"> <div id="c74345" class="c-text-media "> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Bundesnetzagentur (informiert über Betrugsmaschen im Telekommunikationsbereich wie z.B. Rufnummernmanipulation und nimmt Beschwerden entgegen)</p><ul class="c-list u-icon c-list--default"> <li><a href="https://www.bundesnetzagentur.de/DE/Vportal/AnfragenBeschwerden/Beschwerde_Aerger/start.html" title="externe Webseite" target="_blank" class="c-link u-icon external" rel="noreferrer">Bundesnetzagentur</a></li> </ul> </div> </div> </div> </div> </div> </li> <li class="c-collapse-content__item"> <h4 class="c-collapse-content__toggle-header"> <button class="c-collapse-content__tab" aria-controls="collapse-content-acc-74351-2" aria-expanded="false" id="collapse-control-acc-74351-2"> <span class="c-collapse-content__itemnumber c-collapse-content__itemnumber--big" aria-label="hidden"> 02 </span> <span class="c-collapse-content__header">Bundeskriminalamt</span> <span class="c-collapse-content__indicator"> <small class="more">öffnen</small> <small class="less">schließen</small> <i class="o-icon-font o-icon-font--acc-open" aria-hidden="true"></i> <i class="o-icon-font o-icon-font--acc-close" aria-hidden="true"></i> </span> </button> </h4> <div class="c-collapse-content__panel" aria-hidden="true" id="collapse-content-acc-74351-2"> <div id="c74346" class="c-text-media "> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Bundeskriminalamt (informiert allgemein über aktuelle Betrugsmaschen und Gefahren im Internet)</p><ul class="c-list u-icon c-list--default"> <li><a href="https://www.bka.de/DE/AktuelleInformationen/AktuelleMeldungen/Warnhinweise/warnhinweise_node.html" title="externe Webseite" target="_blank" class="c-link u-icon external" rel="noreferrer">Bundeskriminalamt</a></li> </ul> </div> </div> </div> </div> </div> </li> <li class="c-collapse-content__item"> <h4 class="c-collapse-content__toggle-header"> <button class="c-collapse-content__tab" aria-controls="collapse-content-acc-74351-3" aria-expanded="false" id="collapse-control-acc-74351-3"> <span class="c-collapse-content__itemnumber c-collapse-content__itemnumber--big" aria-label="hidden"> 03 </span> <span class="c-collapse-content__header">Bundesanstalt für Finanzdienstleistungen</span> <span class="c-collapse-content__indicator"> <small class="more">öffnen</small> <small class="less">schließen</small> <i class="o-icon-font o-icon-font--acc-open" aria-hidden="true"></i> <i class="o-icon-font o-icon-font--acc-close" aria-hidden="true"></i> </span> </button> </h4> <div class="c-collapse-content__panel" aria-hidden="true" id="collapse-content-acc-74351-3"> <div id="c74347" class="c-text-media "> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Bundesanstalt für Finanzdienstleistungen (informiert über Finanzbetrug wie z.B. Skimming, Phishing und nimmt Beschwerden entgegen)</p><ul class="c-list u-icon c-list--default"> <li><a href="https://www.bafin.de/DE/Verbraucher/BeschwerdenStreitschlichtung/BeiBaFinbeschweren/BeiBaFinbeschweren_node.html" title="externe Webseite" target="_blank" class="c-link u-icon external" rel="noreferrer">BaFin</a></li> </ul> </div> </div> </div> </div> </div> </li> <li class="c-collapse-content__item"> <h4 class="c-collapse-content__toggle-header"> <button class="c-collapse-content__tab" aria-controls="collapse-content-acc-74351-4" aria-expanded="false" id="collapse-control-acc-74351-4"> <span class="c-collapse-content__itemnumber c-collapse-content__itemnumber--big" aria-label="hidden"> 04 </span> <span class="c-collapse-content__header">Bundesamt für Sicherheit in der Informationstechnik</span> <span class="c-collapse-content__indicator"> <small class="more">öffnen</small> <small class="less">schließen</small> <i class="o-icon-font o-icon-font--acc-open" aria-hidden="true"></i> <i class="o-icon-font o-icon-font--acc-close" aria-hidden="true"></i> </span> </button> </h4> <div class="c-collapse-content__panel" aria-hidden="true" id="collapse-content-acc-74351-4"> <div id="c74348" class="c-text-media "> <div class="c-text-media__inner c-text-media__inner--above"> <div class="c-text-media__content"> <div class="c-text-media__text"> <p>Bundesamt für Sicherheit in der Informationstechnik (informiert über Cyber-Kriminalität wie zum Beispiel Phishing-E-Mails, Identitätsdiebstahl)</p><ul class="c-list u-icon c-list--default"> <li><a href="https://www.bsi.bund.de/DE/Themen/Verbraucherinnen-und-Verbraucher/verbraucherinnen-und-verbraucher_node.html" title="externe Webseite" target="_blank" class="c-link u-icon external" rel="noreferrer">Bundesamt für Sicherheit in der Informationstechnik</a></li> </ul> </div> </div> </div> </div> </div> </li> </ul> </div> <div id="c74235" class="no-headline"><div id="c74236" class="u-narrow "><div class="c-teaser-ptf c-teaser-ptf--lightblue-40 "><div class="c-teaser-ptf__content"><small class="c-kicker"><span class="c-chip"> Meldungen </span></small><small class="c-kicker"><span class="c-chip"> Termine </span></small><small class="c-kicker"><span class="c-chip"> Informationen </span></small><h3 class="c-teaser-ptf__headline"><a href="/themen/verbraucherschutz/ueberblick-verbraucherschutz" class="c-link"> Verbraucherschutz </a></h3><p></p></div></div></div></div> <!--TYPO3SEARCH_end--> <div class="u-narrow u-m-t:4 u-m-b:4"> <small> Stand: 19.09.2023 </small> </div> </article> </div> </div> </div> </main> <div id="c72045" class="c-dialog u-p-t:7"> <div class="o-grid u-text--align:center"> <div class="o-grid__row"> <div class="o-grid__col:12 o-grid__col:6@sm o-grid__col--offset:3@sm o-grid__col:4@md o-grid__col--offset:4@md"> <h2>Wege zum Dialog</h2> <p>Gute Politik für Umweltschutz und Verbraucherschutz gelingt, wenn sie gemeinsam gestaltet wird. 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