FAQ - Frequently Asked Questions | Hotel Phoenix Copenhagen

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alt="dk" width="20" height="15" > <span class="u-textSize01">Dansk</span> </a> </li> <li class="ServicesSelector-item"> <div class="ServicesSelector-itemButton Button is-active" aria-current="true"> <img class="ServicesSelector-itemIcon" src="/Assets/AHHG/Images/flags/gb.svg" alt="gb" width="20" height="15" > <span class="u-textSize01">English</span> </div> </li> <li class="ServicesSelector-item"> <a class="ServicesSelector-itemButton Button u-textDecorationNone" href="https://www.phoenixcopenhagen.se/vanliga-fraagor" title="Byt till svenska"> <img class="ServicesSelector-itemIcon" src="/Assets/AHHG/Images/flags/se.svg" alt="se" width="20" height="15" > <span class="u-textSize01">Svenska</span> </a> </li> <li class="ServicesSelector-item"> <a class="ServicesSelector-itemButton Button u-textDecorationNone" href="https://www.phoenixcopenhagen-kobenhavn.com/faq" title="Endre til norsk"> <img class="ServicesSelector-itemIcon" src="/Assets/AHHG/Images/flags/no.svg" alt="no" width="20" height="15" > <span class="u-textSize01">Norsk</span> </a> </li> </ul> </div> </div> </li> <li class="ServicesMenu-item js-servicesMenuItem"> <button class="ServicesMenu-itemButton Button js-servicesMenuButton" type="button" aria-expanded="false" aria-controls="currencySelector"> <div class="ServicesMenu-itemButtonInner" title="Choose currency"> <base-icon name="banknote" class="ServicesMenu-itemButtonIcon" width="20" height="12" viewBox="0 0 20 12"></base-icon> <span class="u-hiddenVisually"> Choose currency </span> <span class="u-textSize03 u-sm-textSemiBold"> <currency-code></currency-code> </span> </div> </button> <div class="ServicesMenu-itemContent u-outlineNone js-servicesMenuContent" id="currencySelector" tabindex="-1"> <div class="ServicesSelector"> <p class="u-textSize01">Choose currency</p> <ul> <li class="ServicesSelector-item"> <currency-selector-button currency-code="DKK" country-code="dk" > DKK </currency-selector-button> </li> <li class="ServicesSelector-item"> <currency-selector-button currency-code="SEK" country-code="se" > SEK </currency-selector-button> </li> <li class="ServicesSelector-item"> <currency-selector-button currency-code="EUR" country-code="eu" > EUR </currency-selector-button> </li> <li class="ServicesSelector-item"> <currency-selector-button currency-code="NOK" country-code="no" > NOK </currency-selector-button> </li> <li class="ServicesSelector-item"> <currency-selector-button currency-code="USD" country-code="us" > USD </currency-selector-button> </li> <li class="ServicesSelector-item"> <currency-selector-button currency-code="GBP" country-code="gb" > GBP </currency-selector-button> </li> </ul> <p class="u-textSize02"> <i>The conversion is only for guidance - all purchases will be in Danish kroner (DKK).</i> </p> </div> </div> </li> <li class="ServicesMenu-item js-servicesMenuItem js-companyLogin"> <button class="ServicesMenu-itemButton Button js-servicesMenuButton" type="button" aria-expanded="false" 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height="17" viewBox="0 0 512 512"> <path d="M504 256c0 136.997-111.043 248-248 248S8 392.997 8 256C8 119.083 119.043 8 256 8s248 111.083 248 248zm-248 50c-25.405 0-46 20.595-46 46s20.595 46 46 46 46-20.595 46-46-20.595-46-46-46zm-43.673-165.346l7.418 136c.347 6.364 5.609 11.346 11.982 11.346h48.546c6.373 0 11.635-4.982 11.982-11.346l7.418-136c.375-6.874-5.098-12.654-11.982-12.654h-63.383c-6.884 0-12.356 5.78-11.981 12.654z"/> </svg> <p class="u-textRed u-textSize01"> Incorrect company ID or password </p> </div> <div class="ServicesSelector-item InputGroup"> <span class="InputGroup-iconLabel InputGroup-iconLabel__left"> <svg class="ServicesMenu-itemButtonIcon Icon Icon--filled" xmlns="http://www.w3.org/2000/svg" width="12.896" height="12.896" viewBox="0 0 12.896 12.896" aria-hidden="true" > <path d="M6.448 7.254a3.627 3.627 0 1 0-3.627-3.627 3.628 3.628 0 0 0 3.627 3.627zm3.224.806H8.284a4.385 4.385 0 0 1-3.672 0H3.224A3.224 3.224 0 0 0 0 11.284v.4A1.209 1.209 0 0 0 1.209 12.9h10.478a1.209 1.209 0 0 0 1.213-1.213v-.4A3.224 3.224 0 0 0 9.672 8.06z" fill="#5e5e5e" /> </svg> </span> <input class="Input InputGroup-input js-companyLoginFormCompanyName" placeholder="Company ID" required > </div> <div class="ServicesSelector-item InputGroup"> <span class="InputGroup-iconLabel InputGroup-iconLabel__left"> <svg class="ServicesMenu-itemButtonIcon Icon Icon--filled" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" > <path d="M400 224h-24v-72C376 68.2 307.8 0 224 0S72 68.2 72 152v72H48c-26.5 0-48 21.5-48 48v192c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V272c0-26.5-21.5-48-48-48zm-104 0H152v-72c0-39.7 32.3-72 72-72s72 32.3 72 72v72z" /> </svg> </span> <input class="Input InputGroup-input js-companyLoginFormCompanyPassword" type="password" placeholder="Password" required > </div> <button type="submit" class="ServicesSelector-item Button Button--cta Button--brand u-block u-sizeFull js-companyLoginSubmitButton" :disabled="false" > Log-in </button> <a 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0-.5 0-.6.1l-.1.1v3.1zM146.3 49c2.2 0 3.8 1.4 3.8 3.6 0 2.1-1.5 3.9-3.8 3.9-2.6 0-3.7-2-3.7-3.8-.1-1.5 1-3.7 3.7-3.7zm.2 7.1c.9 0 2.6-.5 2.6-3.3 0-2.3-1.4-3.5-2.9-3.5-1.6 0-2.8 1.1-2.8 3.2 0 2.2 1.3 3.6 3.1 3.6zM151.8 51.9v-2.1c0-.3-.1-.5-.4-.5h-.3s-.1 0-.1-.1 0-.1.2-.1h2c.1 0 .2 0 .2.1 0 0 0 .1-.1.1h-.2c-.3 0-.3.2-.4.5V53.2c0 1.4.3 2 .7 2.4.5.4.9.5 1.4.5.6 0 1.2-.3 1.5-.7.4-.5.6-1.4.6-2.3v-3.3c0-.3-.1-.5-.4-.5h-.3s-.1 0-.1-.1 0-.1.2-.1h1.8c.1 0 .2 0 .2.1 0 0 0 .1-.1.1h-.2c-.3.1-.3.2-.4.5v3.1c0 1-.1 2.2-.9 2.9-.7.6-1.4.7-2 .7-.3 0-1.3 0-2-.7-.5-.5-.8-1.1-.8-2.5v-1.4zM160.3 51.9v-2.1c0-.3-.1-.5-.4-.5h-.3s-.1 0-.1-.1 0-.1.2-.1h2.3c1.2 0 1.6.4 1.8.5.2.2.5.6.5 1.1 0 1.4-1 2.3-2.4 2.3h-.2s-.1 0-.1-.1.1-.1.3-.1c.9 0 1.7-.7 1.7-1.6 0-.3 0-1-.5-1.5s-1.1-.5-1.3-.5c-.2 0-.3 0-.4.1-.1 0-.1.1-.1.2v6c0 .3.1.5.4.5h.4c.1 0 .1 0 .1.1 0 0 0 .1-.2.1h-2.1c-.1 0-.2 0-.2-.1 0 0 0-.1.1-.1h.3c.2 0 .2-.3.3-.5v-3.6z" /> </g> <g fill="#910000"> <path d="m79.5 48.2 1.1 2.1h2.5l-3.5-6.4-3.6 6.4h2.4zM82.8 54.4h2.4v2h-1.3l.9 1.7h2.7l-3.3-5.8h-2.5zM74.1 56.4v-2h2.1l1.2-2.1h-2.5l-3.3 5.8h2.7l.9-1.7z" /> <path d="M74.1 54.4v2h1.1l1-2zM85.2 54.4h-2.4l1.1 2h1.3z" /> <path d="m76.2 54.4-1 2h8.7l-1.1-2z" /> </g> <path fill="none" stroke="#FFF" stroke-width=".25" d="M.9 41.5h163.2" /> </svg> </a> </div> <div class="Header-contentWrapper js-headerContentWrapper"> <script class="js-state" type="application/json" data-state-name="labels"></script> <script class="js-state" type="application/json" data-state-name="labels"></script> <script class="js-state" type="application/json" data-state-name="labels"></script> <script class="js-state" type="application/json" data-state-name="labels"></script> <script class="js-state" type="application/json" data-state-name="labels"></script> <div class="js-headerContent"> <booking-box :header="true"></booking-box> </div> </div> </div> <Company-header-mobile></Company-header-mobile> </div> </header> <div class="Menu u-outlineNone js-menu" id="menu" tabindex="-1"> <div class="Menu-bar"> <button class="Menu-closeButton Button js-menuCloseButton" type="button"> <div class="Menu-closeButtonInner"> <base-icon class="Menu-closeButtonIcon" name="cross" width="17" height="17" viewBox="0 0 15.557 15.557" ></base-icon> <span class="u-textSize01"> Close </span> </div> </button> <div class="Menu-servicesMenuWrapper"> <div id="hotel-service-menu" languageprop="en-GB" class="ServicesMenu js-servicesMenu"> <ul class="ServicesMenu-list"> <li class="ServicesMenu-item js-servicesMenuItem"> <button class="ServicesMenu-itemButton Button js-servicesMenuButton" type="button" aria-expanded="false" aria-controls="languageSelector"> <div class="ServicesMenu-itemButtonInner" title="Choose language"> <img class="Icon ServicesMenu-itemButtonIcon" src="/Assets/AHHG/Images/flags/gb.svg" alt="gb" width="16" height="12"> <span class="u-hiddenVisually"> Select language </span> <span class="u-textSize03 u-sm-textSemiBold"> GB </span> </div> </button> <div class="ServicesMenu-itemContent u-outlineNone js-servicesMenuContent" id="languageSelector" tabindex="-1"> <div class="ServicesSelector"> <p class="ServicesSelector-title u-textSize01">Select language</p> <ul> <li class="ServicesSelector-item"> <a class="ServicesSelector-itemButton Button u-textDecorationNone" href="https://www.phoenixcopenhagen.dk/faq" title="Skift til dansk"> <img class="ServicesSelector-itemIcon" src="/Assets/AHHG/Images/flags/dk.svg" alt="dk" width="20" height="15" > <span class="u-textSize01">Dansk</span> </a> </li> <li class="ServicesSelector-item"> <div class="ServicesSelector-itemButton Button is-active" aria-current="true"> <img class="ServicesSelector-itemIcon" src="/Assets/AHHG/Images/flags/gb.svg" alt="gb" width="20" height="15" > <span class="u-textSize01">English</span> </div> </li> <li class="ServicesSelector-item"> <a class="ServicesSelector-itemButton Button u-textDecorationNone" href="https://www.phoenixcopenhagen.se/vanliga-fraagor" title="Byt till svenska"> <img class="ServicesSelector-itemIcon" src="/Assets/AHHG/Images/flags/se.svg" alt="se" width="20" height="15" > <span class="u-textSize01">Svenska</span> </a> </li> <li class="ServicesSelector-item"> <a class="ServicesSelector-itemButton Button u-textDecorationNone" href="https://www.phoenixcopenhagen-kobenhavn.com/faq" title="Endre til norsk"> <img class="ServicesSelector-itemIcon" src="/Assets/AHHG/Images/flags/no.svg" alt="no" width="20" height="15" > <span class="u-textSize01">Norsk</span> </a> </li> </ul> </div> </div> </li> <li class="ServicesMenu-item js-servicesMenuItem"> <button class="ServicesMenu-itemButton Button js-servicesMenuButton" type="button" aria-expanded="false" aria-controls="currencySelector"> <div class="ServicesMenu-itemButtonInner" title="Choose currency"> <base-icon name="banknote" class="ServicesMenu-itemButtonIcon" width="20" height="12" viewBox="0 0 20 12"></base-icon> <span class="u-hiddenVisually"> Choose currency </span> <span class="u-textSize03 u-sm-textSemiBold"> <currency-code></currency-code> </span> </div> </button> <div class="ServicesMenu-itemContent u-outlineNone js-servicesMenuContent" id="currencySelector" tabindex="-1"> <div class="ServicesSelector"> <p class="u-textSize01">Choose currency</p> <ul> <li class="ServicesSelector-item"> <currency-selector-button currency-code="DKK" country-code="dk" > DKK </currency-selector-button> </li> <li class="ServicesSelector-item"> <currency-selector-button currency-code="SEK" country-code="se" > SEK </currency-selector-button> </li> <li class="ServicesSelector-item"> <currency-selector-button currency-code="EUR" country-code="eu" > EUR </currency-selector-button> </li> <li class="ServicesSelector-item"> <currency-selector-button currency-code="NOK" country-code="no" > NOK </currency-selector-button> </li> <li class="ServicesSelector-item"> <currency-selector-button currency-code="USD" country-code="us" > USD </currency-selector-button> </li> <li class="ServicesSelector-item"> <currency-selector-button currency-code="GBP" country-code="gb" > GBP </currency-selector-button> </li> </ul> <p class="u-textSize02"> <i>The conversion is only for guidance - all purchases will be in Danish kroner (DKK).</i> </p> </div> </div> </li> <li class="ServicesMenu-item js-servicesMenuItem js-companyLogin"> <button class="ServicesMenu-itemButton Button js-servicesMenuButton" type="button" aria-expanded="false" aria-controls="companyLogin"> <div class="ServicesMenu-itemButtonInner" title="Log-in"> <base-icon name="user" class="ServicesMenu-itemButtonIcon" width="12" height="12" viewBox="0 0 12 12"></base-icon> <span data-cy="service-menu" class=" u-textSize03 u-sm-textSemiBold js-companyLoginItemButton__Login u-textUpper"> Log-in </span> <span class="u-hidden u-textSize03 u-sm-textSemiBold js-companyLoginItemButton__Profile u-textUpper"> Profile </span> </div> </button> <p class="ServicesMenu-companyName u-hidden u-textSize02 js-companyLoginCompanyNameDisplay"> </p> <div id="companyLogin" class="ServicesMenu-itemContent u-outlineNone js-servicesMenuContent" tabindex="-1"> <form class="ServicesSelector js-companyLoginForm"> <p class="ServicesSelector-title u-textSize01"> Company/agent login </p> <div class="ServicesSelector-item ServicesMenu-message u-hidden u-flex u-flexColumn u-flexAlignCenter js-companyLoginError"> <svg class="icon-color--red" xmlns="http://www.w3.org/2000/svg" width="17" height="17" viewBox="0 0 512 512"> <path d="M504 256c0 136.997-111.043 248-248 248S8 392.997 8 256C8 119.083 119.043 8 256 8s248 111.083 248 248zm-248 50c-25.405 0-46 20.595-46 46s20.595 46 46 46 46-20.595 46-46-20.595-46-46-46zm-43.673-165.346l7.418 136c.347 6.364 5.609 11.346 11.982 11.346h48.546c6.373 0 11.635-4.982 11.982-11.346l7.418-136c.375-6.874-5.098-12.654-11.982-12.654h-63.383c-6.884 0-12.356 5.78-11.981 12.654z"/> </svg> <p class="u-textRed u-textSize01"> Incorrect company ID or password </p> </div> <div class="ServicesSelector-item InputGroup"> <span class="InputGroup-iconLabel InputGroup-iconLabel__left"> <svg class="ServicesMenu-itemButtonIcon Icon Icon--filled" xmlns="http://www.w3.org/2000/svg" width="12.896" height="12.896" viewBox="0 0 12.896 12.896" aria-hidden="true" > <path d="M6.448 7.254a3.627 3.627 0 1 0-3.627-3.627 3.628 3.628 0 0 0 3.627 3.627zm3.224.806H8.284a4.385 4.385 0 0 1-3.672 0H3.224A3.224 3.224 0 0 0 0 11.284v.4A1.209 1.209 0 0 0 1.209 12.9h10.478a1.209 1.209 0 0 0 1.213-1.213v-.4A3.224 3.224 0 0 0 9.672 8.06z" fill="#5e5e5e" /> </svg> </span> <input class="Input InputGroup-input js-companyLoginFormCompanyName" placeholder="Company ID" required > </div> <div class="ServicesSelector-item InputGroup"> <span class="InputGroup-iconLabel InputGroup-iconLabel__left"> <svg class="ServicesMenu-itemButtonIcon Icon Icon--filled" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" > <path d="M400 224h-24v-72C376 68.2 307.8 0 224 0S72 68.2 72 152v72H48c-26.5 0-48 21.5-48 48v192c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V272c0-26.5-21.5-48-48-48zm-104 0H152v-72c0-39.7 32.3-72 72-72s72 32.3 72 72v72z" /> </svg> </span> <input class="Input InputGroup-input js-companyLoginFormCompanyPassword" type="password" placeholder="Password" required > </div> <button type="submit" class="ServicesSelector-item Button Button--cta Button--brand u-block u-sizeFull js-companyLoginSubmitButton" :disabled="false" > Log-in </button> <a class="ServicesSelector-item u-textUnderline u-textSize02" target="_blank" href="https://www.arp-hansen.com/corporate-agreement">Want a corporate agreement?</a> </form> <div class="ServicesSelector u-hidden js-companyProfile"> <p class="ServicesSelector-title u-textSize01"> Company/agent login </p> <button class="ServicesSelector-item Button Button--cta Button--brand u-block u-sizeFull u-textCenter js-companyProfileLogoutButton"> Logout </button> </div> <div class="ServicesSelector"> <p class="ServicesSelector-title u-textSize01"> 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href="https://www.phoenixcopenhagen.com/facilities-and-services/bike-rental" title="Bike rental" > Bike rental </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/facilities-and-services/restaurant-and-bar" title="Restaurant and bar" > Restaurant and bar </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/facilities-and-services/concierge" title="Concierge" > Concierge </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/facilities-and-services/dog" title="Hotel stay with dog" > Hotel stay with dog </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/facilities-and-services/running" title="Running" > Running </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " 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href="https://www.phoenixcopenhagen.com/restaurant/restaurant-von-plessen" title="Restaurant von Plessen" > Restaurant von Plessen </a> </li> </ul> </div> </div> </li> <li> <div class="Menu-navLinkWrapper"> <a class="Menu-navLink u-textSize01 " href="https://www.phoenixcopenhagen.com/meeting-and-conference" title="Meeting and Conference" aria-current="false" > Meeting and Conference </a> <button class="Menu-navToggleButton js-menuToggleNavButton js-expandCollapseButton" type="button" title="Expand submenu" aria-label="Expand submenu" aria-expanded="false" aria-controls="g_62e324ec-ea1b-46ab-8916-0ec8b088d86d" data-expand-collapse-target="#g_62e324ec-ea1b-46ab-8916-0ec8b088d86d" ></button> </div> <div class="ExpandCollapseContent u-outlineNone " id="g_62e324ec-ea1b-46ab-8916-0ec8b088d86d" tabindex="-1" aria-hidden="true" > <div class="js-expandCollapseInner"> <ul class="Menu-navList Menu-navList--nested"> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/meeting-and-conference/meeting-rooms-copenhagen" title="Capacity & meeting rooms" > Capacity & meeting rooms </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/meeting-and-conference/meeting-packages" title="Meeting packages" > Meeting packages </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/meeting-and-conference/conference-hotel-copenhagen" title="Conference hotel" > Conference hotel </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/meeting-and-conference/tailored-meetings-and-activities" title="Tailored meetings and activities" > Tailored meetings and activities </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/meeting-and-conference/contact" title="Contact" > Contact </a> 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href="https://www.phoenixcopenhagen.com/experiences-in-copenhagen/amalienborg-palace" title="Amalienborg Palace" > Amalienborg Palace </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/experiences-in-copenhagen/architecture-copenhagen" title="Architecture in Copenhagen" > Architecture in Copenhagen </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/experiences-in-copenhagen/culinary-experience-copenhagen" title="Culinary experience in Copenhagen" > Culinary experience in Copenhagen </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/experiences-in-copenhagen/culture-in-copenhagen" title="Culture in Copenhagen" > Culture in Copenhagen </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/experiences-in-copenhagen/nyhavn-copenhagen" title="Nyhavn" > Nyhavn </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/experiences-in-copenhagen/shopping-copenhagen" title="Shopping" > Shopping </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/experiences-in-copenhagen/weekend-getaway-copenhagen" title="Weekend getaway" > Weekend getaway </a> </li> <li> <a class="Menu-navLink Menu-navLink--secondary u-textSize01 " href="https://www.phoenixcopenhagen.com/experiences-in-copenhagen/wellness-day-copenhagen" title="Wellness day" > Wellness day </a> </li> </ul> </div> </div> </li> </ul> </nav> <a class="Menu-logo" href="/" aria-label="Homepage">  <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 165 58.1" xml:space="preserve" class="Menu-logoImage" aria-hidden="true"> <path d="M4.5 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0-.1.1-.1h.3c.2 0 .2-.3.3-.5v-3.6z" /> <g fill="#910000"> <path d="m79.1 48.2 1.1 2.1h2.5l-3.5-6.4-3.6 6.4H78zM82.4 54.4h2.4v2h-1.3l.9 1.7h2.7l-3.2-5.8h-2.6zM73.7 56.4v-2h2.2l1.1-2.1h-2.5l-3.3 5.8h2.7l.9-1.7z" /> <path d="M73.7 54.4v2h1.1l1.1-2zM84.8 54.4h-2.4l1.1 2h1.3z" /> <path d="m75.9 54.4-1.1 2h8.7l-1.1-2z" /> </g> <path fill="none" stroke="#000" stroke-width=".25" d="M.9 41.5h163.2" /> </svg> </a> </div> <div class="MenuBackdrop js-menuBackdrop"></div> <labels-provider v-if="isEngineActive" v-slot="slotProps" path="Booking"> <booking-engine v-if="slotProps.isReady"></booking-engine> </labels-provider> <main class="Main "> <div class="ahhg-outer-main-container "> </div> <div class="Container ahhg-legacy-container "> <div class="Grid"> <div class="Grid-cell u-sizeFull"> <faq-list empty="No results match your search" search-placeholder="Search FAQ" search-title="You can search our FAQ" popular-search-label="Popular searches:" popular-search-first="Contact the hotel" popular-search-second="Change booking" popular-search-third="Check-in/check-out"> <template v-slot:header> <H1 class="u-textSize3 u-textLight">FAQ</H1> </template> <template v-slot:list> <faq-item search-words="opening hours breakfast, breakfast buffet"> <div class="faq-question"> <h2 class="u-textSize0">When can I enjoy my breakfast? </h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p><p>You can enjoy a breakfast from our buffet <strong>Monday-Friday from 6.30AM-10.30AM</strong> and <strong>weekends from 7AM-11AM</strong> in our restaurant Von Plessen. You are also welcome to order your breakfast via room service with a service charge of <currency-code></currency-code> <currency-value :value='50'></currency-value>.</p> <p><a href="https://www.phoenixcopenhagen.com/facilities-and-services/breakfast">Read more about breakfast</a></p></p> </div> </faq-item> <faq-item search-words="Check-in, Check-out, Check in, Check out, Check-in/out, Check-in and check-out, Arrive, Departure, Check-in/check-out"> <div class="faq-question"> <h2 class="u-textSize0">When can I check-in and out? </h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p><strong>Check-in can happen from 3PM</strong> and <strong>checkout can happen no later than 12 noon</strong>. If you are in need of an earlier check-in or a later checkout, we kindly ask you to contact us and then we will do our best to meet your request.</p> </div> </faq-item> <faq-item search-words="Luggage, luggage storage"> <div class="faq-question"> <h2 class="u-textSize0">Do you offer luggage storage?</h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p><p>Yes, we offer free storage of your luggage. You are welcome to drop off your luggage with us when you check in or check out, and then pick it up again at your convenience.</p></p> </div> </faq-item> <faq-item search-words="wifi, internet, network, Wireless internet, Wireless network, Wireless access, Internet connection, Wireless signal"> <div class="faq-question"> <h2 class="u-textSize0">Can I get access to free Wi-Fi? </h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p><p>Yes, you can use our <strong>free Wi-Fi</strong> everywhere in the hotel. You are also welcome to use our computers in the lobby.</p></p> </div> </faq-item> <faq-item search-words="Air conditioning, climate control, cooling system"> <div class="faq-question"> <h2 class="u-textSize0">Is there air conditioning in the rooms?</h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p>Yes, all 213 rooms at the hotel have air conditioning.<br /> <br /> <br /> <br /> <br /> <br /></p> </div> </faq-item> <faq-item search-words="Parking garage, car park, parking space, parking area, parking facility"> <div class="faq-question"> <h2 class="u-textSize0">Where can I park my car, and what is the price?</h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p><p>It is possible to park in the hotel’s courtyard or in a parking garage close to the hotel.</p> <p><a href="https://www.phoenixcopenhagen.com/faq/page-modules/faq---phoenix/faqchild---parkering">Read more about all parking options and prices</a></p></p> </div> </faq-item> <faq-item search-words="stay with pets, holiday with pets, holiday with dog"> <div class="faq-question"> <h2 class="u-textSize0">Can I bring my dog? </h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p><p>Yes, your pet is more than welcome to stay with us. Your dog is allowed everywhere in the hotel (except in our restaurants and always under your supervision). Please inform us that you are bringing your pet, either by <a href="mailto:phoenixcopenhagen@arp-hansen.dk">email</a> or when making your booking, and we will ensure a little treat is waiting in the room upon your arrival.</p> <p><a href="https://www.phoenixcopenhagen.com/facilities-and-services/dog">Read more about stays with dogs</a></p></p> </div> </faq-item> <faq-item search-words="Travel options, transport services, S-train, metro, bus, plane"> <div class="faq-question"> <h2 class="u-textSize0">What are the best transport options to the hotel?</h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p><p>You can reach Phoenix Copenhagen in several ways. <a href="https://www.phoenixcopenhagen.com/facilities-and-services/transportation">Read our guide with the best transport options</a>.</p></p> </div> </faq-item> <faq-item search-words="Reception, Reception area, Welcome area, Registration, front desk, opening hours reception"> <div class="faq-question"> <h2 class="u-textSize0">When is the reception open? </h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p><p>Our reception is open 24 hours a day. If you are in need of table reservations, transfer, parking, car or bike rental, printouts or anything alike, we are more than happy to assist you.</p></p> </div> </faq-item> <faq-item search-words="Gym, fitness centre, fitness facilities, training facilities, exercise room, workout room, exercise facilities"> <div class="faq-question"> <h2 class="u-textSize0">When can I use the fitness centre? </h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p>Our fitness center is open from <strong>6AM to 10PM every day of the week</strong>. If you wish to access the center outside opening hours, you can use your personal key card to get access. You find our fitness center on the lower floor.</p> </div> </faq-item> <faq-item search-words="Hotel restaurant, dinner, lunch, food, dining venue, dining facilities, restaurant facilities, dining options"> <div class="faq-question"> <h2 class="u-textSize0">When can I eat in the restaurant? </h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p><p>You can enjoy lunch and dinner in our brasserie Murdoch’s Books & Ale all days of the week.</p> <p><a href="https://www.phoenixcopenhagen.com/restaurant">Read more about opening hours and menus</a></p></p> </div> </faq-item> <faq-item search-words="Lift, stairs"> <div class="faq-question"> <h2 class="u-textSize0">Does the hotel have an elevator?</h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p><p>Yes, we have an elevator at the hotel. However, please be aware that there are a few steps at the entrance to the hotel and to certain rooms.</p></p> </div> </faq-item> <faq-item search-words="Laundry service, Dry cleaning service, Laundry and dry cleaning, Garment cleaning"> <div class="faq-question"> <h2 class="u-textSize0">Is laundry and dry cleaning available at the hotel?</h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p>We offer laundry and dry-cleaning services on all weekdays. Laundry bags with clothes must be dropped off at the reception by 8AM and will be returned the same day.</p> </div> </faq-item> <faq-item search-words="Accessible hotel, hotel with disability facilities, wheelchair-friendly hotel, accessibility for people with disabilities, accessible design, facilities for people with disabilities"> <div class="faq-question"> <h2 class="u-textSize0">Is the hotel disabled-friendly? </h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p><p>Unfortunately, we cannot offer disabled-friendly conditions or rooms, since we are housed in an older building with high preservation value and therefore, is not suitable for wheelchair users due to steps and small hallways.</p></p> </div> </faq-item> <faq-item search-words="Smoking-friendly hotel, smoking areas, smoking rooms, smoking facilities, smoking zones, smoking options, smoking rooms, smoking policy"> <div class="faq-question"> <h2 class="u-textSize0">Is smoking allowed?</h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p>No, the hotel is completely non-smoking. Smoking is not allowed by the windows or on the hotel's terrace either.</p> </div> </faq-item> <faq-item search-words="Telephone, telephone number, phone no., mobile, mobile number, mail, e-mail, email, contact the hotel, contact info, contact information"> <div class="faq-question"> <h2 class="u-textSize0">How can I get in touch with the hotel?</h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p><p>You are always welcome to call us at <a href="tel:+4533959500">(+45) 3395 9500</a> or email us at <a href="mailto:phoenixcopenhagen@arp-hansen.dk">phoenixcopenhagen@arp-hansen.dk</a>.</p></p> </div> </faq-item> <faq-item search-words="Running routes, exercise"> <div class="faq-question"> <h2 class="u-textSize0">Can I go for a run close to the hotel? </h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p><p>Yes, you can easily go for a run on the many sidewalks and footpaths that surround our hotel. In our reception, you can pick up a running map that shows routes of both three, five and seven kilometers. If you run in morning between 6.30AM and 9AM, we can offer a free bottle of water all days of the week.</p></p> </div> </faq-item> <faq-item search-words="Amend booking, cancel booking, change booking"> <div class="faq-question"> <h2 class="u-textSize0">How do I change or cancel my booking?</h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p><p>If you have booked a room with 'Free Cancellation', you can change or cancel your reservation at no extra cost until 12PM on the day of arrival. To make changes or cancellations, you can use the link in your booking confirmation or select 'Change reservation' found in the 'Search' section at the top of this page. You are also welcome to contact the hotel directly. For reservations without a cancellation option, please refer to the applicable <a href="https://www.phoenixcopenhagen.com/about-arp-hansen-hotel-group/terms-and-conditions">sales conditions</a>.</p></p> </div> </faq-item> <faq-item search-words="email receipt, confirmation e-mail, email with confirmation, email for reservation, confirmation message via email, email with receipt, booking confirmation email, email for confirmation, reservation confirmation, booking confirmation via email"> <div class="faq-question"> <h2 class="u-textSize0">What should I do if I haven't received an email confirmation for my booking?</h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p><p>If you haven't received your booking confirmation via email, you should check your spam filter. If the confirmation isn't in the spam filter, you should contact the hotel as soon as possible.</p></p> </div> </faq-item> <faq-item search-words="Lost items, forgotten belongings, lost property, forgotten items, lost belongings, forgotten personal items, missing belongings, lost and found, forgotten effects, lost possessions"> <div class="faq-question"> <h2 class="u-textSize0">What if I have lost or forgotten something at the hotel?</h2> <div class="faq-closOpen-btn"> <span class="faq-closOpen-line1"></span> <span class="faq-closOpen-line2"></span> </div> </div> <div class="RichTextContainer faq-answerBox"> <span class="faq-answerDivider"></span> <p>If you have lost or forgotten an item during your stay with us, please fill out <a href="https://www.phoenixcopenhagen.com/lost-and-found">this form</a>.</p> </div> </faq-item> </template> </faq-list> </div> <div class="Grid-cell"> <feedback-form-ahhg labels="{"ButtonNegative":"Not really","ButtonOk":"Yes","FeedbackButton":"Send feedback","FeedbackFormEmailTo":"marketing@arp-hansen.dk","FeedbackHeadline":"Did you find what you were looking for?","FeedbackSuccessMessage":"Thank you for your feedback. 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