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14px; text-transform: capitalize; font-weight: 600; padding: 4px 0px 4px 10px; } /* ch topbar css end */ .ctmenu-section, .signindrpcontent_ul { padding-bottom: 0 !important; } .signindrpcontent { display: none; position: absolute !important; background-color: white; width: 170px; box-shadow: 0px 8px 16px 0px rgba(0, 0, 0, 0.2); padding: 12px 16px; z-index: 99999; top: 28px; right: 0px !important; } .signindrp:hover .signindrpcontent { display: flex; } .ctheader { position: fixed; display: block; top: 36px; left: 0; width: 100%; height: auto; margin: 0 auto; padding: 0.75rem 0; z-index: 1000; background: white; box-shadow: 0px 0px 7px 0px rgb(0 0 0 / 10%) !important; } .ctheader-item-left { flex: 0 0 20%; } .ctheader-item-right { flex: 0 0 80%; justify-content: flex-end; } .ch_main_wrapper { flex-wrap: nowrap !important; } .ch_li_title, .ctmenu-item { font-size: 15px; color: #000; display: flex !important; } .ctheader .ctmenu>ul>li { cursor: unset !important; } .ctheader .ctmenu>ul>li>a { position: relative; font-size: 14px !important; color: #000; cursor: pointer !important; white-space: nowrap; font-weight: 400 !important; } .ctheader .ctmenu>ul>li.pricing_link_li>a { font-size: 15px !important; } .ctheader .ctmenu>ul>li .ctmenu-subs { position: absolute; width: 100%; height: auto; z-index: 109; opacity: 0; visibility: hidden; border-radius: 18px; background: rgb(255, 255, 255); box-shadow: rgb(0 0 0 / 13%) 0px 8px 12px; border-top: unset !important; } .ctheader .title_nav { font-family: 'Outfit', Helvetica, Arial, Lucida, sans-serif !important; font-size: 16px; color: #000; position: relative; display: inline-block; width: max-content; } .new-subtitle { position: absolute; right: -36px; top: -4px; display: inline-block; font-size: 10px; line-height: normal; font-weight: 600; color: #fff; background-color: #FF5722; padding: 2px 4px; border-radius: 2px; text-transform: uppercase; } .ch_li_title.com_tl { position: relative; } .ch_li_title.com_tl .new-subtitle { right: 4px; top: -10px; } .iconhd img { width: 16px !important; } .ctheader .ctmenu-mobile-ctheader, .ctheader .ctmenu-mobile-toggle { display: none; } .ctmenu-subs a, .list-item>div { color: #333; text-align: left; } .cnsmfont { font-size: 13px; font-weight: 300; line-height: normal; color: #646464; } .congridic .contentsubq { padding-left: 0px !important; } /*dropdown css start */ .inteflexsize { flex: 1 1 0; } .integrationdropdown a { padding: 8px 15px !important; } .ch_resourcedropdown, .soldropwidth { padding: 10px 0px !important; } .ctheader .ctmenu>ul>li, .signindrp_cont_new .tplinksign { list-style: none !important; } .main_soldrop_ul { width: 100%; padding: 0 !important; } .ch_startFreetrial, .ch_bookdemo { width: 140px; height: 42px !important; border: 2px solid #FF5722 !important; border-radius: 4px !important; } .ch_bookdemo { width: 128px !important; color: #FF5722 !important; font-weight: 500 !important; } .ch_startFreetrial { background: #FF5722; color: #fff !important; font-size: 15px; margin-left: 10px; } .expand_more_svg { height: 18px; width: 18px; background-image: url(https://images.controlhippo.com/svg/expand_more.svg); background-size: 18px; background-repeat: no-repeat; background-position: 50%; display: block; } .fontwt500 { font-weight: 500 !important; } .ch_integration_logo { margin-right: 11px; } .bold_font,.fn600,.all_ftr_link span { font-weight: 600 !important; } .product_menus_main .menu_hdtl { font-family: 'Outfit', Helvetica, Arial, Lucida, sans-serif !important; color: #020202 !important; font-size: 20px !important; font-weight: 600; line-height: 1.3; text-transform: uppercase !important; } .tradmark_cl { font-size: 8px; font-weight: 800; margin-left: 2px; } .menuDesc{ font-size: 12px; color: #5A7090; } .intBroder{ border: 1px solid #E1E1E1 !important; } .align-items-center { align-items: center; } .double-arrow-icon { display: flex; align-items: center; margin-top: 3px; line-height: normal; justify-content: center; margin-left: 6px; } .more-button { background-color: #0029C7; width: 165px; color: #ffffff !important; transition: 0.5s; justify-content: center !important; border: 2px solid transparent; padding: 8px 10px !important; } .more-button:hover { background-color: #0029C7 !important; } .ctmenu-subs a { border-radius: 4px; line-height: normal !important; } .ctheader .more-button .title_nav { color: #ffffff; font-family: 'Inter' !important; font-weight: 500; font-size: 14px; } .more-item-block { margin-top: 14px; padding-left: 12px; } /*custom search header css*/ .custom-search-bar { margin-left: 10px; display: flex; align-items: center; } .custom-search-bar .search-icon-clickable { display: inline-block; background-image: url(https://controlhippo.com/blog/wp-content/uploads/custom_upl/search_small_icon.svg); background-repeat: no-repeat; background-size: 26px; background-position: center; font-size: 0px; width: 32px; height: 32px; cursor: pointer; } .custom-search-bar form { position: absolute; bottom: -89px; right: 14px; font-size: 0; line-height: 0; display: none; padding: 20px 20px; background-color: #fff; border-top: 2px solid #ff5722; box-shadow: 0 2px 6px rgba(0,0,0,.2); } .custom-search-bar form::before { position: absolute; top: -7px; right: 12px; display: block; content: ''; width: 0; height: 0; border-style: solid; border-width: 0 5.5px 6px; border-color: transparent transparent #ff5722 transparent; } .custom-search-bar input { padding: 8px 46px 8px 12px; border: 1px solid #ccc; width: 280px; border-radius: 4px 4px 4px 4px; height: 35px; } .custom-search-bar button { background-image: url(https://controlhippo.com/blog/wp-content/uploads/custom_upl/search_white.svg); background-repeat: no-repeat; background-size: 24px; background-position: center; font-size: 0px; width: 35px; height: 35px; border: 1px solid #dddddd; background-color: #ff5722; padding: 10px; cursor: pointer; position: absolute; right: 20px; border-radius: 0px 4px 4px 0px; } .custom-search-bar input:focus-visible, .custom-search-bar input:focus { outline: none; border-color: #ccc; } /*Weglot Override CSS*/ .country-selector.weglot-dropdown .wgcurrent:after { background: url(https://images.controlhippo.com/wp-content/uploads/2024/04/23070012/expand_more_grey.svg) no-repeat; top: 7px; right: 2px; width: 24px; height: 24px; } .postid-67875 .country-selector.weglot-dropdown { display: none !important; } .ai-chat-assistant-icon { color: #ffffff; font-family: 'Outfit'; font-size: 16px; } .features-more-item-block .more-button { transition: unset; justify-content: unset !important; width: unset; background-color: transparent; } .ctheader .features-more-item-block .more-button .title_nav { color: #000000; } .features-more-item-block .more-button:hover { background-color: #dbe1f3 !important; } @media screen and (max-width: 1199px) { .ch_topbar_wrapper { width: 96%; } .topbar-left-content { display: none; } .ch_topbar_wrapper { justify-content: end; } } @media (min-width: 1200px) { .container { max-width: 1200px !important; width: 100%; } } @media screen and (max-width: 1023px) { .topbar-left-content p { font-size: 13px; } } @media screen and (max-width: 979px) { .ch_topbar { display: none; } .ctheader { top: 0; } .ch_li_title.com_tl .new-subtitle { right: auto; top: 2px; left: 72px; } } @media screen and (min-width: 993px) { .ctmenu-section { display: flex; align-items: center; gap: 16px; padding: 0px !important; } .padtop40{ padding-top: 40px !important; } .ctheader .ctmenu > ul > li { margin-left: 0px !important; line-height: unset !important; } .ctheader .ctmenu > ul > li .ctmenu-subs { transition: all 0.2s ease; top: 100%; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega{ left: unset !important; } .ch_main_wrapper { align-items: center; } .ctmenu-mobile-ctheader { display: none; } .ctheader .ctmenu>ul>li { padding-bottom: 20px; margin-bottom: -20px; padding-right: 0 !important; } .main_soldrop_ul { width: 100%; padding: 0 !important; } .ctheader .ctmenu>ul>li.ctmenu-item-has-children:hover .ctmenu-subs { margin-top: 0.6rem; opacity: 1; visibility: visible; padding: 0 !important; } .ctmenu-subs .list-item a:hover { border-radius: 4px !important; } .ctmenu-subs .list-item a:hover, .ctmenu-subs a:hover { background: #dbe1f3; } .ctmenu-subs a, .list-item>div { padding: 10px 12px; } .ch_li_title { gap: 2px; cursor: pointer !important; } .desktopjustibtwn { justify-content: space-between !important; } .congridic .list-item, .congridic, .contentsubq { width: 100%; } .resflex1 { flex: 1; } .resflex2 { flex: 2; } .integrationdrpdwn .congridic { flex: 2; } .integrationdrpdwn .congridic { gap: 0px !important; } .congridic { gap: 4px; } .productMenusBody{ gap: 30px; } .product_menus_main { padding: 28px 22px 22px !important; border-radius: 18px; box-shadow: 0px 30px 100px 0px rgba(68, 68, 68, 0.45); position: relative; } .product_menus_main .menu_hdtl { margin-bottom: 10px; } .product_top_arrow::before, .solutions_top_arrow::before, .integrations_top_arrow::before, .resource_top_arrow::before { position: absolute; content: ""; height: 30px; width: 30px; background-color: #fff; border-radius: 6px; top: -12px; display: block; min-width: 30px; transform: rotate(45deg); } .product_top_arrow::before { left: 34%; } .solutions_top_arrow::before { left: 44%; } .integrations_top_arrow::before { left: 48%; } .resource_top_arrow::before { right: 48%; } ul.ctmenu-section:has(.weglot_choice) .product_top_arrow::before { left: 24%; } ul.ctmenu-section:has(.weglot_choice) .solutions_top_arrow::before { left: 34%; } ul.ctmenu-section:has(.weglot_choice) .integrations_top_arrow::before { left: 37%; } ul.ctmenu-section:has(.weglot_choice) .resource_top_arrow::before { left: 34%; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.ch_resourcedropdown { right: 5.5% !important; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.procolwidth, .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.industriewidth{ left: 6% !important; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.integrationdrpdwn{ left: 19% !important; } .procolwidth,.industriewidth{ max-width: 1040px !important; } .integrationdrpdwn{ max-width: 857px !important; } .ch_resourcedropdown{ max-width: 723px !important; } .ch_resourcedropdown .congridic a { padding: 8px 12px !important; } .ch_resourcedropdown .congridic .list-item { margin-bottom: 10px !important; } .ch_resourcedropdown .congridic .list-item:last-child { margin-bottom: 0px !important; } .festures_all_head { border-radius: 18px; background: #F3F6FF; padding: 15px 30px; } } @media screen and (max-width: 992px) { #et-main-area { padding-top: 4.1rem; } .ctheader .ctmenu .ctmenu-mobile-ctheader.active .ctmenu-mobile-arrow, .ctmenu-mobile-close { display: flex !important; align-items: center; } .flexcolmmobile,.header-bottom-div { flex-direction: column !important; } .header-bottom-div { padding: 18px 20px !important; } .mobmgtop16 { margin-top: 8px !important; } .ctheader .ctmenu>ul>li, .ctheader .ctmenu>ul>li .ctmenu-subs.active, .ctheader .ctmenu>ul>li .ctmenu-subs>ul>li>a { display: block; } .main_soldrop_ul .expand_more_svg, .ch_li_title.active, .hb-top-note { display: none !important; } .ch_topbar { z-index: 100 !important; } .ctlogo img { width: 180px !important; } .ch_resourcedropdown .congridic a { padding: 8px 0px !important; } .ctheader .wrapper { padding: 12px 0px; align-items: center; } .ch_topbar_wrapper { margin-right: 10px; } .congridic { gap: 18px !important; } .congridic.productMenus { margin-bottom: 12px; } .ch_startFreetrial { margin: 0 auto !important; } .com_tl { padding: 10px 12px; } .ch_li_title { border-bottom: 1px solid rgba(0, 0, 0, 0.1); justify-content: space-between; } .ctmenu-mobile-toggle img { width: 40px; } .ctheader-item-left, .ctheader-item-right { flex: 0 0 auto; } .ctheader-item-left { padding-left: 6px !important; } .wrapper { justify-content: space-between; margin: 0 auto; padding: 0.5rem 0; } .ctheader .ctmenu-mobile-toggle { position: relative; display: block; cursor: pointer; width: 2.75rem; border: none; background: none; transition: 0.35s ease-in-out; } .ctheader .ctmenu-mobile-toggle span { display: block; position: absolute; width: 100%; height: 2px; left: 0; border: none; outline: none; opacity: 1; border-radius: 0.25rem; transform: rotate(0deg); transition: 0.25s ease-in-out; } .ctheader .ctmenu, .ctoverlay { position: fixed; top: 0; left: 0; height: 100%; } .ctheader .ctmenu { width: 75%; z-index: 111; overflow: hidden; background: white; transform: translate(-100%); transition: all 0.5s ease-in-out; } .ctoverlay { width: 100%; z-index: 100; opacity: 0; visibility: hidden; background: rgba(0, 0, 0, 0.65); transition: all 0.45s ease-in-out; } .ctheader .ctmenu.active { transform: translate(0%); } .brd_btmmo { border-bottom: 1px solid rgba(0, 0, 0, 0.1); } .ctheader .ctmenu .ctmenu-mobile-ctheader { display: flex; align-items: center; justify-content: space-between; position: sticky; top: 0; border-bottom: 1px solid rgba(0, 0, 0, 0.1); } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-arrow, .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-close { line-height: 3.125rem; width: 3.125rem; height: 3.125rem; border: 1px solid #dfdfdf; background: white; } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-arrow { display: none; font-size: 2rem; } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-close { font-size: 2.25rem; } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-title { font-weight: 500; } .ctheader .ctmenu .ctmenu-section { height: 100%; overflow-y: auto; overflow-x: hidden; padding: 0 !important; } .last_btn_li { gap: 12px; padding: 20px !important; flex-direction: column; } .ch_startFreetrial, .ch_bookdemo { width: 200px !important; height: 50px !important; } .last_btn_li a { line-height: normal; } .ctheader .ctmenu>ul>li .ctmenu-subs { display: none; top: 50px !important; left: 0; max-width: none; height: calc(100% - 50px) !important; padding-top: 4rem; opacity: 1; overflow-y: auto; visibility: visible; transform: translateX(0%); box-shadow: none; padding: 10px !important; border-radius: unset !important; border-top: 1px solid #ddd !important; transition: all 0.5s !important; } .ctoverlay.active { opacity: 1; visibility: visible; } .ctheader { padding: 0 !important; } .et-social-icons { justify-content: center !important; } .pricing_link_li a { width: 100% !important; } .resource_top_arrow .congridic { gap: 18px !important; } .ch_resourcedropdown .congridic a { padding: 0 !important; } .industriestitle, .integrationstitle, .resourcestitle { margin-bottom: 22px; } .productMenusBody .mobmgtop16 { margin-top: 18px !important; } .custom-search-bar { display: none; } /*Translation css*/ .country-selector { position: absolute; top: 5px; right: 58px; } } @media only screen and (min-width: 991px) and (max-width: 1119px) { 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href="https://controlhippo.com/shared-mailbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/email_int.svg" alt="Shared Mailbox - Controllhippo" width="30" height="30"/> <span class="title_nav">Email</span></div> </a></div></div><div class="cnflex fwidth resflex2 flexcolmmobile festures_all_head"><div class="congridic resflex1 chflex flexcolom mobmgtop16"><div class="menu_hdtl">Features</div><div class="list-item text-center"> <a href="https://controlhippo.com/omnichannel-inbox/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/wp-content/uploads/2024/04/09123124/omnichannel_inbox.svg" alt="Smart DID Routing - Controllhippo" width="22" height="22"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Omnichannel Inbox</span><p class="menuDesc">Connect with customers across multiple messaging channels.</p></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/omnichannel-crm-integration/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_whatsapp_crm.svg" alt="Omnichannel CRM Integration - Controlhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Omnichannel CRM Integration</span><p class="menuDesc">Seamlessly Integrate All Messaging Channels with Your CRM.</p></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/analytics-report/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_analytics.svg" alt="Analytics Report - Controllhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Analytics Report</span><p class="menuDesc">Insights that drive informed decision-making.</p></div></div> </a></div></div><div class="congridic resflex1 chflex flexcolom mobmgtop16"><div class="list-item text-center padtop40"> <a href="https://controlhippo.com/ai-chat-assistant/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <span class="ai-chat-assistant-icon">AI</span></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">AI Chat Assistant<span class="new-subtitle">new</span></span><p class="menuDesc">Smart AI Assistance for customer queries.</p></div></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/chatbot-builder/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/chatbot_icon_head_big.svg" alt="Chatbot - Controllhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Chatbot Builder <span class="new-subtitle">new</span></span><p class="menuDesc">Create custom chatbots visually, no coding required.</p></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/workflow-automation/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/wp-content/uploads/2024/10/01082109/workflow-automation.svg" alt="Analytics Report - Controllhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Workflow Automation<span class="new-subtitle">new</span></span><p class="menuDesc">Automate conversations using messaging workflows.</p></div></div></div> </a></div><div class="list-item text-center more-item-block features-more-item-block"> <a class="cnflex more-button align-items-center" href="https://controlhippo.com/features/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <span class="title_nav">More Features</span><div class="double-arrow-icon"> <img decoding="async" loading="lazy" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/11/05173217/double_arrow.svg" width="20" height="20"></div> </a></div></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span class="note-header-bottom">Respond to Customers Faster With a WhatsApp Shared Inbox</span> <a href="https://controlhippo.com/signup/" target="_blank" class="header-book-demo-btn" rel="noopener nofollow" data-wpel-link="exclude">Start Free Trial</a></div></div></div></li><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Industries <i class="expand_more_svg"></i></div><div class="ctmenu-subs ctmenu-mega ctmenu-column-4 industriewidth"><div class="cnflex fwidth flexcolom product_menus_main solutions_top_arrow"><div class="menu_hdtl industriestitle">Industries</div><div class="cnflex fwidth desktopjustibtwn flexcolmmobile productMenusBody"><div class="congridic chflex flexcolom"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/ecommerce/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_ecommerce.svg" alt="Ecommerce - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Ecommerce</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/recruitment/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_requiment-min.svg" alt="Recruitment - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Recruitment</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/automotive/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_automative-min.svg" alt="Automotive - Controllhippo" width="16" height="16" /></div> <span class="title_nav">Automotive</span></div> </a></div></div><div class="congridic chflex flexcolom mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/retail/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_retail.svg" alt="Retail - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Retail</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/real-estate/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_real_estate.svg" alt="Real Estate - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Real Estate</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/healthcare/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_healthcare.svg" alt="Healthcare - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Healthcare</span></div> </a></div></div><div class="congridic chflex flexcolom mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/hospitality/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_hospitality.svg" alt="Hospitality - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Hospitality</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/education/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_education.svg" alt="Education - Controllhippo" width="22" height="22"/></div> <span class="title_nav">Education</span></div> </a></div><div class="list-item text-center more-item-block"> <a class="cnflex more-button align-items-center" href="https://controlhippo.com/industry/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <span class="title_nav">More Industries</span><div class="double-arrow-icon"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/wp-content/uploads/2024/01/24062316/east_white.svg" width="20" height="20"></div> </a></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span class="note-header-bottom">Give Your Agents the Power to Delight Customers Anywhere, Instantly.</span> <a href="https://controlhippo.com/signup/" target="_blank" class="header-book-demo-btn" rel="nofollow noopener" data-wpel-link="exclude">Start Free Trial</a></div></div></div></li><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Integrations <i class="expand_more_svg"></i></div><div class="ctmenu-subs ctmenu-mega ctmenu-column-4 integrationdrpdwn"><div class="cnflex fwidth flexcolom product_menus_main integrations_top_arrow"><div class="menu_hdtl integrationstitle">Integrations</div><div class="cnflex fwidth flexcolmmobile productMenusBody"><div class="congridic chflex flexcolom resflex1"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/hubspot-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/ctrlh_header_hubspot.svg" alt="HubSpot - Controllhippo" width="32" height="32"/> <span class="title_nav">HubSpot</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/slack-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/ctrlh_header_slack.svg" alt="Slack - Controllhippo" width="32" height="32"/> <span class="title_nav">Slack</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/bitrix24-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://controlhippo.com/blog/wp-content/uploads/2024/04/Bitrix24.svg" alt="Bitrix24 - Controllhippo" width="32" height="32"/> <span class="title_nav">Bitrix24</span></div> </a></div></div><div class="congridic chflex flexcolom resflex1 mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/pipedrive-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/ctrlh_header_pipedrive.svg" alt="Pipedrive - Controllhippo" width="32" height="32"/> <span class="title_nav">Pipedrive</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/monday-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://images.controlhippo.com/svg/ctrlh_header_monday-min.svg" alt="Monday.com - Controllhippo" width="32" height="32"/> <span class="title_nav">Monday.com</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/salesforce-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://controlhippo.com/blog/wp-content/uploads/2024/04/Salesforce.svg" alt="Salesforce - Controllhippo" width="32" height="32"/> <span class="title_nav">Salesforce</span></div> </a></div></div><div class="congridic chflex flexcolom resflex1 mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/zoho-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://images.controlhippo.com/svg/ctrlh_header_zoho-min.svg" alt="Zoho - Controllhippo" width="32" height="32"/> <span class="title_nav">Zoho</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/webhooks-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://controlhippo.com/blog/wp-content/uploads/2024/04/Webhooks.svg" alt="Webhooks - Controllhippo" width="32" height="32"/> <span class="title_nav">Webhooks</span></div> </a></div><div class="list-item text-center more-integration more-item-block"> <a class="cnflex more-button align-items-center" href="https://controlhippo.com/app-marketplace/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <span class="title_nav">More Integration</span><div class="double-arrow-icon"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/wp-content/uploads/2024/01/24062316/east_white.svg" width="20" height="20"></div> </a></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span class="note-header-bottom">Sync WhatsApp Chats to CRM Automatically.</span> <a href="https://controlhippo.com/signup/" target="_blank" class="header-book-demo-btn" rel="noopener follow" data-wpel-link="exclude">Sign Up For Free</a></div></div></div></li><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Resources <i class="expand_more_svg"></i></div><div class="ctmenu-subs ctmenu-mega ctmenu-column-4 ch_resourcedropdown"><div class="cnflex fwidth flexcolom product_menus_main resource_top_arrow"><div class="menu_hdtl resourcestitle">Resources</div><div class="cnflex fwidth flexcolmmobile productMenusBody"><div class="congridic chflex flexcolom resflex1"><div class="list-item"> <a class="cnflex" href="https://controlhippo.com/blog/" target="_blank" rel="noopener" data-wpel-link="internal"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_blog.svg" alt="Blog - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Blog</span></div> </a></div><div class="list-item"> <a class="cnflex" href="https://controlhippo.com/whatsapp-customer-support/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_w_support.svg" alt="WhatsApp for Customer Support - Controllhippo" width="16" height="16"/></div> <span class="title_nav">WhatsApp for Customer Support</span></div> </a></div></div><div class="congridic chflex flexcolom resflex1 mobmgtop16"><div class="list-item"> <a class="cnflex" href="https://controlhippo.com/whatsapp-for-sales/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale2" src="https://images.controlhippo.com/svg/ctrlh_header_w-sale.svg" alt="WhatsApp for Sales - Controllhippo" width="20" height="20"/></div> <span class="title_nav">WhatsApp for Sales</span></div> </a></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span class="note-header-bottom">Achieve Sales & Support Excellence Through the Right Resources.</span> <a href="#" target="_blank" class="header-book-demo-btn" rel="noopener">Join Our Community</a></div></div></div></li><li class="ctmenu-item com_tl brd_btmmo pricing_link_li"><a href="https://controlhippo.com/pricing/" target="_blank" rel="noopener follow" data-wpel-link="exclude">Pricing</a></li><li class="last_btn_li cnflex"> <a class="ch_bookdemo cnflex aligncenter justicenter ext-link" target="_blank" rel="nofollow noopener external noreferrer" href="https://calendly.com/d/cp47-6pp-86q" data-wpel-link="external">Book A Demo</a> <a class="commonSignupBtn sgnnavbtnlink ch_startFreetrial cnflex aligncenter justicenter" target="_blank" href="https://controlhippo.com/signup/" rel="noopener follow" data-wpel-link="exclude">Start Free Trial</a></li><aside data-wg-notranslate="" class="country-selector weglot-dropdown close_outside_click closed weglot-shortcode wg-" tabindex="0" aria-expanded="false" aria-label="Language selected: English"><input id="wg67429400750c89.258578301732416512570" class="weglot_choice" type="checkbox" name="menu"/><label data-l="en" tabindex="-1" for="wg67429400750c89.258578301732416512570" class="wgcurrent wg-li weglot-lang weglot-language weglot-flags flag-3 en" data-code-language="en" data-name-language="EN"><span class="wglanguage-name">EN</span></label><ul role="none"><li data-l="ru" class="wg-li weglot-lang weglot-language weglot-flags flag-3 ru" data-code-language="ru" role="option"><a title="Language switcher : Russian" class="weglot-language-ru" role="option" data-wg-notranslate="" href="https://controlhippo.com/blog/ru/chatbot-vs-live-chat/" data-wpel-link="internal" target="_self">RU</a></li><li data-l="tr" class="wg-li weglot-lang weglot-language weglot-flags flag-3 tr" data-code-language="tr" role="option"><a title="Language switcher : Turkish" class="weglot-language-tr" role="option" data-wg-notranslate="" href="https://controlhippo.com/blog/tr/chatbot-vs-live-chat/" data-wpel-link="internal" target="_self">TR</a></li><li data-l="id" class="wg-li weglot-lang weglot-language weglot-flags flag-3 id" data-code-language="id" role="option"><a title="Language switcher : Indonesian" class="weglot-language-id" role="option" data-wg-notranslate="" href="https://controlhippo.com/blog/id/chatbot-vs-live-chat/" data-wpel-link="internal" target="_self">ID</a></li><li data-l="de" class="wg-li weglot-lang weglot-language weglot-flags flag-3 de" data-code-language="de" role="option"><a title="Language switcher : German" class="weglot-language-de" role="option" data-wg-notranslate="" href="https://controlhippo.com/blog/de/chatbot-vs-live-chat/" data-wpel-link="internal" target="_self">DE</a></li></ul></aside></ul></nav></div><div class="header-item-right"> <button type="button" class="ctmenu-mobile-toggle"><img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/hamburgic.svg" 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Which is Better for Customer Service?</h1><p>Streamline Business Communication with our Omnichannel Solution</p><div class="btn_secnew"> <a class="sgn_newbtngr abtesttrack_blg" href="https://controlhippo.com/signup/" data-wpel-link="exclude" target="_blank" rel="follow">Start Free Trial</a></div></div><div class="featured-image-wrapper"> <img src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07212841/chatbot-vs-live-chat-feature.png" alt="Chatbot vs. Live Chat: Which is Better for Customer Service?" class="featured-image" /><figcaption class="featured-image-caption"></figcaption></div></div></div><div class="container padtopzerocont"><div id="content-area" class="clearfix"><div id="left-area"><style>.postconetndiv ul li { margin-left: 14px; } .ideabulb { background-image: url(https://controlhippo.com/blog/wp-content/uploads/2024/03/idea.svg); height: 24px; width: 24px; background-repeat: no-repeat; background-size: 24px; display: inline-block; margin-right: 4px; 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class="tocpluscontent"><div class="tocdiv"><div class="tocdivInnerBlock"><div class="lwptoc lwptoc-light lwptoc-notInherit" data-smooth-scroll="1" data-smooth-scroll-offset="24"><div class="lwptoc_i"><div class="lwptoc_header" style="font-size:21px;"> <b class="lwptoc_title">Table Of Content</b> <span class="lwptoc_toggle"> <a href="#" class="lwptoc_toggle_label" data-label="show">hide</a> </span></div><div class="lwptoc_items lwptoc_items-visible" style="font-size:16px;"><div class="lwptoc_itemWrap"><div class="lwptoc_item"> <a href="#what_are_chatbots"> <span class="lwptoc_item_label">What Are Chatbots?</span> </a></div><div class="lwptoc_item"> <a href="#what_is_live_chat"> <span class="lwptoc_item_label">What is Live Chat?</span> </a></div><div class="lwptoc_item"> <a href="#what_are_the_key_differences_between_live_chat_and_chatbot"> <span class="lwptoc_item_label">What Are the Key Differences Between Live Chat and Chatbot?</span> </a></div><div class="lwptoc_item"> <a href="#how_to_select_between_live_chat_vs_chatbot"> <span class="lwptoc_item_label">How to Select Between Live Chat vs Chatbot?</span> </a></div><div class="lwptoc_item"> <a href="#how_can_live_chat_and_chatbots_be_used_together"> <span class="lwptoc_item_label">How Can Live Chat and Chatbots Be Used Together?</span> </a></div><div class="lwptoc_item"> <a href="#chatbot_vs_live_chat_which_is_right_for_your_business"> <span class="lwptoc_item_label">Chatbot vs. Live Chat: Which is Right for Your Business?</span> </a></div><div class="lwptoc_item"> <a href="#benefits_of_using_controlhippo_chatbot_for_businesses"> <span class="lwptoc_item_label">Benefits of Using ControlHippo Chatbot for Businesses</span> </a></div></div></div></div></div><div class="blogSideBanner"><video class="blog-sidebar-video" autoplay="" height="" loop="" muted="" playsinline="" preload="auto" width="100%"> <source src="https://images.controlhippo.com/video/controlhippo_popup_video_aug_24.webm" type="video/mp4"> Your browser does not support the video tag.</video><div class="video-cta-contnent"><div class="video-heading">Omnichannel Communication Platform for Sales & Support Teams</div> <a href="https://calendly.com/d/cp47-6pp-86q" target="_blank" data-wpel-link="external" rel="nofollow external noopener noreferrer" class="ext-link">Schedule a Demo</a></div></div></div></div><div class="postconetndiv"><div class="newlautor"><div class="newauthrmg"> <img src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/18173734/Rohit-Rajpal-150x150.png" width="60" height="60" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/18173734/Rohit-Rajpal-150x150.png 2x" alt="Rohit Rajpal" class="avatar avatar-60 wp-user-avatar wp-user-avatar-60 alignnone photo" /><h4 class="wrtnbnameauth">Senior Writer: </strong> <a href="https://controlhippo.com/blog/author/rohit-rajpal/" title="Posts by Rohit Rajpal" rel="author" data-wpel-link="internal" target="_self">Rohit Rajpal</a></h4></div><div class="readtime"><img src="https://controlhippo.com/blog/wp-content/uploads/zn_fonts/checkcircle.svg" width="22" height="22" alt="green tick" /><span class="span-reading-time rt-reading-time"><span class="rt-label rt-prefix">Reading Time:</span> <span class="rt-time"> 8</span> <span class="rt-label rt-postfix">Minutes</span></span></div><div class="datepauthtxt"><img src="https://controlhippo.com/blog/wp-content/uploads/zn_fonts/checkcircle.svg" width="22" height="22" alt="green tick" /><span>Published : </span>October 4, 2024</div></div><p><span style="font-weight: 400;">Customers want answers, and they don’t want to wait. When browsing a website, the last thing they want is to dig through endless FAQs. That’s where modern customer service options come in. </span></p><p><span style="font-weight: 400;">When it comes to customer service on your website, you have options. You can deploy AI-powered chatbots to answer queries 24/7 or let human agents assist customers through live chat. Both approaches have their merits – live chat can </span><a href="https://www.gorgias.com/blog/live-chat-statistics" data-wpel-link="external" target="_blank" rel="nofollow external noopener noreferrer" class="ext-link"><span style="font-weight: 400;">improve conversions by 12%</span></a><span style="font-weight: 400;">, while AI chatbots can </span><a href="https://www.glassix.com/article/study-shows-ai-chatbots-enhance-conversions-and-resolve-issues-faster" data-wpel-link="external" target="_blank" rel="nofollow external noopener noreferrer" class="ext-link"><span style="font-weight: 400;">boost them by 23%</span></a><span style="font-weight: 400;">. </span></p><p><span style="font-weight: 400;">In this blog, I’ll be comparing chatbot vs. live chat to help you decide which solution is best for your business.</span></p><style>.protiptitle { font-size: 24px; font-weight: 600; color: #465671; color: #0f1e3c; margin-top: 0px; margin-bottom: 8px; } .lwptoc_itemWrap .lwptoc_item:nth-child(1) a:after { content: ""; width: 53px; height: 18px; background: url(https://controlhippo.com/blog/wp-content/uploads/2024/01/pro_tip.svg) no-repeat; background-size: 100% 100%; display: block; margin-left: 0; margin-bottom: -3px; margin-top: 3px; } .lwptoc_item .lwptoc_itemWrap .lwptoc_item a:after { content: unset; } .chblog_protips_card_main { background: #ebf3ff !important; box-shadow: 0px 4px 20px rgba(45, 45, 45, 0.16); border-radius: 10px; padding: 34px 24px; margin-bottom: 14px; } .iscmrg { margin-top: 12px; } .chblog_expertips_card_main_body { display: flex; } .chblog_protip_card_img_div { margin-right: 8px; width: 10%; margin-top: 0px; text-align: center; } .chblog_expertips_card_prgrph { line-height:1.8; } .chblog_expertips_card_content { width: 90%; } .chblog_expertips_card_content a { font-size: 15px; margin-top: 10px; color:#508dd8; text-decoration: none !important; } .type-post .entry-content .blog-trialbtn { background-color: #001965; padding: 14px 28px!important; border-radius: 8px!important; color: #fff !important; display: inline-block; font-size: 18px!important; margin-top: 18px; } .protip_cta_innr { text-align: center; margin-top: 12px; } .type-post .entry-content .protip_cta_innr a { background-color: #0029C7; font-size: 15px; line-height: 24px; font-weight: 400; padding: 10px 26px; display: inline-block; border-radius: 6px; color: #fff !important; } @media (max-width:480px) { .chblog_protips_card_main { padding: 24px 14px; } .chblog_protip_card_img_div { width: 14%; } }</style><div class="chblog_protips_card_main"><div class="chblog_expertips_card_main_body"><div class="chblog_protip_card_img_div"> <img decoding="async" loading="lazy" class="lazyloaded" src="https://controlhippo.com/blog/wp-content/uploads/2024/01/protip_idea.svg" alt="protip image" height="50" width="90"></div><div class="chblog_expertips_card_content"><div class="protiptitle">Pro-Tip</div><p class="chblog_expertips_card_prgrph">When implementing customer support solutions, I recommend a hybrid approach that combines chatbots and live chat. I use AI-powered chatbots to handle quick, 24/7 responses to common queries, which allows human agents to focus on more complex issues. I also make it a priority to regularly analyze customer interactions to continuously improve the chatbot's responses and train the live chat team effectively.</p></div></div><div class="protip_cta_innr"> <a href="https://controlhippo.com/signup/?utm_source=google&utm_medium=blogprotip&utm_campaign=protip" target="_blank" rel="noopener follow" data-wpel-link="exclude">Start Your Free Trial</a></div></div><h2><span id="what_are_chatbots"><strong>What Are Chatbots?</strong></span></h2><p><span style="font-weight: 400;">Chatbots are AI-powered digital assistants designed to engage with customers on your website. They use advanced natural language processing to interpret customer inquiries and provide relevant responses. These automated systems offer round-the-clock customer support, delivering prompt answers to inquiries at any time.</span></p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-74239" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/04171004/controlhippo-chatbot.png" alt="Chatbot" width="1913" height="858" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/04171004/controlhippo-chatbot.png 1913w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/04171004/controlhippo-chatbot-1280x574.png 1280w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/04171004/controlhippo-chatbot-980x440.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/04171004/controlhippo-chatbot-480x215.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1913px, 100vw"></p><p><span style="font-weight: 400;">Chatbots can handle multiple conversations simultaneously, offering instant answers to common problems, answering frequently asked questions, and guiding users through simple processes.</span></p><h2><span id="what_is_live_chat"><strong>What is Live Chat?</strong></span></h2><p><span style="font-weight: 400;">Live chat vs. chatbot systems differ in their approach to customer service. Live chat facilitates instant online communication, connecting website visitors with skilled customer service professionals in real-time. It typically appears as a live chat widget on a website and allows customers to type messages and receive immediate responses from trained agents.</span></p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-74258" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07211648/live-chat.png" alt="Live Chat" width="1200" height="664" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07211648/live-chat.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07211648/live-chat-980x542.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07211648/live-chat-480x266.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><p><span style="font-weight: 400;">Live chat enables personalized, one-on-one conversations where agents can address complex issues, offer detailed explanations, and provide empathetic support. The versatility of live chat support allows it to address a broad spectrum of customer needs, including product inquiries, technical troubleshooting, sales support, and complaint management.</span></p><h2><span id="what_are_the_key_differences_between_live_chat_and_chatbot"><strong>What Are the Key Differences Between Live Chat and Chatbot? </strong></span></h2><p><span style="font-weight: 400;">Live chat vs. chatbot solutions both assist customers and address their queries, but they differ in how they operate. Live chat offers human-to-human interaction in real-time, while chatbots provide automated responses based on AI algorithms and predefined data.</span></p><p><span style="font-weight: 400;">Understanding what is chatbot live interaction and how it differs from human-powered live chat can help businesses choose the right solution for their needs.</span></p><style>.responsiveTableNew { box-shadow: 0px 4px 24px 0px rgba(206, 196, 196, 0.45); margin-bottom: 20px; border-radius: 4px; } .responsiveTableNew table { width: 100%; border-collapse: collapse; border: 0px !important; margin-bottom: 0px !important; } .responsiveTableNew th, .responsiveTableNew td { padding: 12px 20px 12px 20px; text-align: left; line-height: 1.6; } .responsiveTableNew th { background-color: #0029C7; font-size: 18px; border-bottom: 1px solid #cccccc; color: #ffffff !important; padding: 12px 20px 12px 20px !important; } .responsiveTableNew td { padding: 12px 20px 12px 20px !important; border: 0 !important; font-size: 16px; box-sizing: border-box; vertical-align: middle; color: #292929; } .responsiveTableNew tr:nth-child(odd) { background-color: #ebf3ff; } .responsiveTableNew tr:last-child { border-bottom-right-radius: 4px; overflow: hidden; } .responsiveTableNew table tr th:first-child { border-top-left-radius: 4px; } .responsiveTableNew table tr th:last-child { border-top-right-radius: 4px; } .responsiveTableNew tr:last-child td:first-child { border-bottom-left-radius: 4px; } .responsiveTableNew tr:last-child td:last-child { border-bottom-right-radius: 4px; } @media (max-width: 767px) { .responsiveTableNew table { display: block; overflow-x: auto; min-width: 768px; } .responsiveTableNew th, .responsiveTableNew td { white-space: wrap; } .responsiveTableNewInner { overflow: auto; line-height: 0; } }</style><div class="responsiveTableNew"><div class="responsiveTableNewInner"><table><tr><th>Features</th><th>Live Chat</th><th>Chatbot</th></tr><tr><td><strong>Interaction Type</strong></td><td>Real-time communication with human agents</td><td>Automated responses from an AI system</td></tr><tr><td><strong>Availability</strong></td><td>Limited by agent working hours</td><td>24/7 availability</td></tr><tr><td><strong>Personalization</strong></td><td>High, based on human empathy</td><td>Limited to programmed scenarios</td></tr><tr><td><strong>Response Time</strong></td><td>Can vary depending on agent availability</td><td>Instantaneous</td></tr><tr><td><strong>Scalability</strong></td><td>Requires more agents for higher demand</td><td>Easily scalable without human resources</td></tr><tr><td><strong>Cost</strong></td><td>Higher, due to staffing needs</td><td>Lower, once implemented</td></tr><tr><td><strong>Complexity Handling</strong></td><td>Can handle complex queries</td><td>Limited to pre-programmed knowledge</td></tr><tr><td><strong>User Experience</strong></td><td>Personalized and flexible</td><td>Consistent but can feel impersonal</td></tr></table></div></div><h2><span id="how_to_select_between_live_chat_vs_chatbot"><strong>How to Select Between Live Chat vs Chatbot?</strong></span></h2><p><span style="font-weight: 400;">Understanding the differences in live chat vs. chatbot capabilities plays a crucial role in making an informed decision for your business. Here’s a systematic approach to making the decision.</span></p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-74257" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07211557/how-to-select-between-live-chat-vs-chatbot.png" alt="Select Between Live Chat vs Chatbot" width="1200" height="664" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07211557/how-to-select-between-live-chat-vs-chatbot.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07211557/how-to-select-between-live-chat-vs-chatbot-980x542.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07211557/how-to-select-between-live-chat-vs-chatbot-480x266.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><h3><strong>1. Conduct a Customer Survey</strong></h3><p><span style="font-weight: 400;">Create and distribute a survey to your existing customers. Ask about their preferences for communication with support agents, satisfaction with current support methods, and openness to chatbots. This data will help you understand your audience’s needs and expectations.</span></p><h3><strong>2. Analyze Your Website Traffic Patterns</strong></h3><p><span style="font-weight: 400;">Use analytics tools to examine when most visitors are on your site and when they typically seek support. If you have high traffic outside business hours, a chatbot might be necessary to provide 24/7 coverage.</span></p><h3><strong>3. Audit Your Frequently Asked Questions</strong></h3><p><span style="font-weight: 400;">Review your support tickets and categorize the types of questions you receive. Calculate the percentage of queries that are simple and repetitive versus those requiring complex problem-solving. This will help determine if a human agent or chatbot can effectively handle a significant portion of your inquiries.</span></p><h3><strong>4. Assess Your Team’s Workload</strong></h3><p><span style="font-weight: 400;">Monitor your current customer support team capacity and response times. If they’re overwhelmed or response times are lagging, consider how chatbots could alleviate some of this pressure.</span></p><h3><strong>5. Run a Pilot Program</strong></h3><p><span style="font-weight: 400;">Implement a small-scale trial of both live chat and chatbots on your website. Compare key metrics like customer satisfaction scores, resolution times, and conversion rates to determine which option (or combination) performs best for your business.</span></p><style>.interested2 { width: 100%; border-radius: 10px; box-shadow: 0px 2px 6px rgb(0 0 0 / 16%); background-color: #fff; display: table; clear: both; margin-bottom: 20px; border: 1px solid #757575; } .interested2 .interested-inn2 { position: relative; padding: 30px 30px 30px 50px; margin-top: 0; border-radius: 10px; width: 100%; } .interested2 .interested-inn2 .flag2 { position: absolute; top: 43px; left: -22px; width: 100px; } .interested2 .interested-inn2 .flex-box { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; } .interested2 .left-part { color: #000; width: 68%; margin: 0; } .left-part .hdtl { font-size: 28px; line-height: 1.2; font-weight: 600; } .interested2 .right-part { width: 27%; min-width: 30%; text-align: right; } .interested2 .right-part .btns { text-decoration: none; display: inline-block; font-size: 18px; padding: 11px 17px; font-weight: 400; background-color: #0029C7; text-align: center; color: #fff !important; width: 100%; border-radius: 5px; } @media screen and (max-width: 767px) { .interested2 .interested-inn2 { padding: 30px 20px 40px; } .interested2 .interested-inn2 .flag2 { display: none; } .interested2 .interested-inn2 .flex-box { display: block; } .interested2 .left-part, .interested2 .right-part { width: 100%; text-align: center; } }</style><section class="interested2"><div class="interested-inn2"><div class="flag2"><div style="width: 47px; height: 47px; background:#0029C7; border-radius: 14px; transform: rotate(45deg);"> </div></div><div class="flex-box"><div class="left-part"><div class="hdtl">Reduce Response Times with ControlHippo</div><div>Cut wait times from hours to seconds with 24/7 automated support and address customer queries, even during peak hours.</div></div><div class="right-part"> <a class="btns" href="https://controlhippo.com/signup/?utm_source=google&utm_medium=organic&utm_campaign=blog%20middle%20cta" data-wpel-link="exclude" target="_blank" rel="follow">Start 10-Day Trial</a></div></div></div></section><h2><span id="how_can_live_chat_and_chatbots_be_used_together"><strong>How Can Live Chat and Chatbots Be Used Together?</strong></span></h2><p><span style="font-weight: 400;">Live chat vs. chatbot doesn’t always have to be an either-or decision. Live chat and chatbots can complement each other to provide comprehensive customer support. Here’s how to effectively combine them.</span></p><h3><strong>1. Implement a Tiered Support System</strong></h3><p><span style="font-weight: 400;">Set up your chatbot as the first point of contact for all customer inquiries. Program it to handle common queries and basic troubleshooting steps. </span></p><p><span style="font-weight: 400;">For example, in an e-commerce setting:</span></p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The chatbot can answer questions about order status, shipping times, and return policies.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">It can guide customers through basic account issues like password resets or updating personal information.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">For product inquiries, the bot can provide basic details and suggest popular items.</span></li></ul><p><span style="font-weight: 400;">If the bot can’t resolve an issue, it should seamlessly transfer the conversation to a live agent. The transfer should include a summary of the customer’s issue and any information already gathered to ensure a smooth handover.</span></p><section class="recommended-blog">Read More <img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24"> : <a href="https://controlhippo.com/blog/ai-chatbot-solutions/" target="_blank" rel="noopener" data-wpel-link="internal"> <b>Top AI Chatbot Solutions for Your Business</b></a></section><h3><strong>2. Use Chatbots For After-Hours Support</strong></h3><p><span style="font-weight: 400;">Configure your system to switch to chatbot-only mode outside of business hours. This will help you capture customer queries even when your customer support team is offline and ensure no issues fall through the cracks.</span></p><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-74259" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07211855/use-chatbots-for-after-hours-support.png" alt="Use Chatbots Support" width="1200" height="664" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07211855/use-chatbots-for-after-hours-support.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07211855/use-chatbots-for-after-hours-support-980x542.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07211855/use-chatbots-for-after-hours-support-480x266.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><p><span style="font-weight: 400;">The bot can,</span></p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Handle basic inquiries like FAQs, store hours, or product availability.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Collect customer information for follow-up, such as name, email, and a brief description of their issue.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">For urgent issues, provide an option to leave a message for the next available agent or schedule a callback.</span></li></ul><p><span style="font-weight: 400;">Here’s how it will work.</span></p><p><span style="font-weight: 400;">This will help you maintain customer engagement and show responsiveness. When your team returns, they can prioritize customer data and address these after-hours inquiries efficiently.</span></p><h3><strong>3. Leverage Chatbots For Data Collection</strong></h3><p><span style="font-weight: 400;">Program your chatbot to gather initial information from customers before connecting them to a live chat agent. This pre-screening saves time for live agents and provides them with context before engaging with the customer.</span></p><style>.conversation-paragraph-wr { margin-bottom: 20px; } .conversation-paragraph-block { border-left: 10px solid #E5EFF5; padding-left: 20px; } .conversation-paragraph-block p { width: 100%; padding: 10px 0 !important; } .conversation-paragraph-block span { width: 10%; } .conversation-paragraph-innrwr { display: flex; flex-direction: column; gap: 22px; }</style><div class="conversation-paragraph-wr"><div class="conversation-paragraph-innrwr"><div class="conversation-paragraph-block"><p><b>Chatbot: </b>Before I connect you with a support agent, could you please provide your order number and briefly describe the issue you're experiencing?</p><p><b>Customer: </b> My order number is ABC123, and I received the wrong item in my package.</p><p><b>Chatbot: </b> Thank you for that information. I'm connecting you to a customer service representative now. They'll have your order details and issue description ready when they join the chat.</p></div></div></div><h3><strong>4. Create a Hybrid Chatbot-Assisted Live Chat</strong></h3><p><span style="font-weight: 400;">Develop a system where live agents can prompt the chatbot for quick information retrieval during conversations. This could work as follows.</span></p><h3><strong>5. Use Chatbots for Contextual Assistance</strong></h3><p><img decoding="async" loading="lazy" class="alignnone size-full wp-image-74260" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07212250/use-chatbots-for-contextual-assistance.png" alt="Chatbots for Contextual Assistance" width="1200" height="664" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07212250/use-chatbots-for-contextual-assistance.png 1200w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07212250/use-chatbots-for-contextual-assistance-980x542.png 980w, https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/10/07212250/use-chatbots-for-contextual-assistance-480x266.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw"></p><p><span style="font-weight: 400;">Implement chatbots to deliver timely, context-aware assistance tailored to your website visitors’ behavior. This can significantly improve user experience and potentially decrease the demand for live chat services.</span></p><h3><strong>6. Implement Chatbot-Guided Self-Service</strong></h3><p><span style="font-weight: 400;">Design your chatbot to guide customers through self-service options before offering live or chat support. For example, in a technical support context.</span></p><h3><strong>7. Use Chatbots For Queue Management</strong></h3><p><span style="font-weight: 400;">During high-volume periods, use chatbots to manage the live chat agent queue. This will improve the customer experience even when live agents are unavailable, give customers options, and set clear expectations. They can:</span></p><ul><li style="font-weight: 400;" aria-level="1"><b>Provide estimated wait times: </b><span style="font-weight: 400;">The current wait time for a live agent is approximately 10 minutes.</span></li><li style="font-weight: 400;" aria-level="1"><b>Offer the option to schedule a callback:</b><span style="font-weight: 400;"> Would you like to schedule a callback instead of waiting? I can arrange for an agent to call you within the next 2 hours.</span></li><li aria-level="1"><b>Suggest alternative contact methods: </b>If your query isn’t urgent, you might find it faster to email us at <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="9eedebeeeef1eceadefdf1f3eefff0e7b0fdf1f3">[email protected]</a>. We typically respond within 4 hours.</li></ul><section class="recommended-blog">Discover More <img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24"> : <a href="https://controlhippo.com/blog/types-of-chatbots/" target="_blank" rel="noopener" data-wpel-link="internal"> <b>Types of Chatbots: A Complete Guide</b></a></section><h2><span id="chatbot_vs_live_chat_which_is_right_for_your_business"><strong>Chatbot vs. Live Chat: Which is Right for Your Business?</strong></span></h2><p><span style="font-weight: 400;">There is no one answer when it comes to chatbot vs. live chat. Chatbots offer automated 24/7 support and scalability, while live chat provides personalized human interaction. Here’s how to determine the best fit for your business.</span></p><h3><strong>1. Assess Your Customer Service Volume</strong></h3><p><span style="font-weight: 400;">Analyze your current customer service data to determine the number of inquiries you receive daily, weekly, and during peak periods.</span></p><p><span style="font-weight: 400;">For instance, if you’re an eCommerce business:</span></p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Low volume (< 50 inquiries/day): Live chat might be manageable and provide a personal touch.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">High volume (> 200 inquiries/day): Chatbots could efficiently handle frequently asked questions, freeing up human agents for complex issues.</span></li></ul><p><span style="font-weight: 400;">Consider seasonal fluctuations, too. A retail business might need chatbot support during holiday rushes to manage increased inquiry volume.</span></p><h3><strong>2. Evaluate the Complexity of Your Customer Inquiries</strong></h3><p><span style="font-weight: 400;">Review your support tickets and categorize them based on complexity.</span></p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Simple queries (e.g., “What are your store hours?” or “How do I track my order?”): Ideal for chatbots.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Complex issues (e.g., “I need help customizing my product” or “There’s an error in my account”): Better suited for live chat.</span></li></ul><p><span style="font-weight: 400;">Calculate the percentage of simple vs. complex queries. For instance, if over <strong>70%</strong> of complex customer queries are simple, a chatbot could significantly improve your efficiency.</span></p><section class="recommended-blog">Must Read <img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24"> : <a href="https://controlhippo.com/blog/facebook-messenger-chatbot/" target="_blank" rel="noopener" data-wpel-link="internal"> <b>Best Chatbots For Facebook Messenger</b></a></section><h3><strong>3. Consider Your Budget and Resources</strong></h3><p><span style="font-weight: 400;">Compare the costs of implementing and maintaining each option.</span></p><ul><li style="font-weight: 400;" aria-level="1"><b>Chatbot</b><span style="font-weight: 400;">: Higher upfront cost for development, lower ongoing costs. Example: A basic chatbot might cost <strong>$5,000-$10,000</strong> to develop, with monthly maintenance of $<strong>100-$1,000</strong>.</span></li><li style="font-weight: 400;" aria-level="1"><b>Live chat</b><span style="font-weight: 400;">: Lower initial investment, higher ongoing costs for staffing. Example: Live chat software might cost <strong>$50-$150</strong> per agent per month, plus salaries for chat agents.</span></li></ul><h3><strong>4. Assess Your Industry and Brand Image</strong></h3><p><span style="font-weight: 400;">Different industries have varying customer service expectations. For instance, </span></p><ul><li style="font-weight: 400;" aria-level="1"><b>Tech industry:</b><span style="font-weight: 400;"> Customers might be more accepting of chatbots due to their familiarity with technology. </span></li><li style="font-weight: 400;" aria-level="1"><b>Luxury brands:</b><span style="font-weight: 400;"> Clients typically expect a high-touch, personalized experience. It gives them a sense of exclusivity and provides tailored assistance.</span></li><li style="font-weight: 400;" aria-level="1"><b>Ecommerce: </b><span style="font-weight: 400;">Could benefit from a hybrid approach. Use chatbots for order tracking and simple queries while offering live chat for complex product questions or VIP customers.</span></li><li style="font-weight: 400;" aria-level="1"><b>Healthcare: </b><span style="font-weight: 400;">Might prioritize live chat for sensitive discussions but use chatbots for appointment scheduling or general health information.</span></li></ul><p><span style="font-weight: 400;">Consider how each option aligns with your brand image and customer expectations. The goal is to choose a more cost-effective solution that enhances your brand’s reputation and meets your customers’ needs effectively.</span></p><h2><span id="benefits_of_using_controlhippo_chatbot_for_businesses"><strong>Benefits of Using ControlHippo Chatbot for Businesses</strong></span></h2><p><span style="font-weight: 400;">ControlHippo’s AI-powered chatbot significantly improves customer support and sales operations. It provides 24/7 automated assistance to enhance service efficiency and customer satisfaction. The seamless omnichannel integration ensures consistent support across all platforms, simplifying management. </span></p><p><span style="font-weight: 400;">ControlHippo leverages real-time analytics and sophisticated natural language processing to generate actionable insights and enable personalized customer engagements. The system’s scalability ensures it grows alongside your business, effortlessly adapting to increasing customer volumes and evolving requirements. </span></p><p><span style="font-weight: 400;">Moreover, by seamlessly integrating with existing CRM systems, ControlHippo optimizes operations through live agent chatbot synergy. This allows human agents to tackle complex issues while chatbots efficiently manage routine inquiries.</span></p><section class="recommended-blog">More From Our Blog <img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24"> : <a href="https://controlhippo.com/blog/ai-chatbot-for-ecommerce/" target="_blank" rel="noopener" data-wpel-link="internal"> <b>Top AI Chatbot for E-commerce for 2024</b></a></section><h4><strong>Conclusion</strong></h4><p><span style="font-weight: 400;">Choosing between chatbots vs. live chat depends on your business’s unique needs, customer preferences, and resources. While chatbots offer 24/7 availability and handle high volumes efficiently, live chat provides personalized support for complex issues. Consider your customer service volume, query complexity, budget, and industry expectations when making your decision. </span></p><p><span style="font-weight: 400;">However, when considering live chat vs. chatbot options, ControlHippo stands out by offering a hybrid chatbot live chat solution (via integration) that scales with your business and adapts to increasing customer volumes.</span></p><div class="otherbottomcontet"><div class="orgnlpublshtxtdiv"><p class="orgnlpublshtxt">Updated : October 7, 2024</p></div><div></div><div class="authorsec"><div class="saboxplugin-wrap" itemtype="http://schema.org/Person" itemscope itemprop="author"><div class="saboxplugin-tab"><div class="saboxplugin-gravatar"><img src="https://controlhippo.com/blog/wp-content/uploads/2022/09/5.jpg" width="100" height="100" alt="Rohit - ControlHippo" itemprop="image"></div><div class="saboxplugin-authorname"><a href="https://controlhippo.com/blog/author/rohit-rajpal/" class="vcard author" rel="author" data-wpel-link="internal" target="_self"><span class="fn">Rohit Rajpal</span></a></div><div class="saboxplugin-desc"><div itemprop="description"><p><span style="font-weight: 400">Rohit Rajpal is an experienced content writer with a strong focus on business communication platforms. 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