CINXE.COM

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field-name-field-blurb-small-title field-type-text field-label-hidden"> Technology Help Desk </h3> <h2>We're Committed to Enhancing Your Academic Experience</h2> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Pitt IT is here to support you whenever you need us, whether you're walking into your next lecture or putting the finishing touches on your research proposal. Need help? Call our Technology Help Desk, submit a case, or chat with our experts.</p> </div></div></div><div class="field field-name-field-blurb-link field-type-link-field field-label-hidden"><div class="field-items"><div class="field-item even"><a href="https://www.technology.pitt.edu/help-desk" class="btn">Get Help</a></div></div></div> </div> </div> </div> </div> </div><div class="nodesinblock even" id="nodesinblock-5392"><div class="container"> <div class="col-xs-12"> <article id="node-5392" class="node node-icon-set node-promoted clearfix" about="/content/audience-support-option-faculty-staff" typeof="sioc:Item foaf:Document"> <div class="col-xs-6 col-sm-4 col-md-2 center node-icon-set__item"><a href="https://www.technology.pitt.edu/call-it-help" style="display: inline-block;"><div class="field field-name-field-icon-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/icon-graphics/call%20help%20desk_2.png" width="300" height="300" alt="Call our Help Desk" title="Call our Help Desk" /></div></div></div><br /><h3 class="node-icon-set__title">Call our Help Desk</h3></a><br /><div class="iconset-sublinks"></div></div><div class="col-xs-6 col-sm-4 col-md-2 center node-icon-set__item"><a href="http://technology.pitt.edu/helprequest" style="display: inline-block;"><div class="field field-name-field-icon-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/icon-graphics/submit%20a%20help%20ticket_1.png" width="300" height="300" alt="Submit a Help Ticket" title="Submit a Help Ticket" /></div></div></div><br /><h3 class="node-icon-set__title">Submit a Help Ticket</h3></a><br /><div class="iconset-sublinks"></div></div><div class="col-xs-6 col-sm-4 col-md-2 center node-icon-set__item"><a href="https://salesforcechat.pitt.edu/" style="display: inline-block;"><div class="field field-name-field-icon-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/icon-graphics/chat%20with%20expert_1.png" width="300" height="300" alt="Chat with an Expert" title="Chat with an Expert" /></div></div></div><br /><h3 class="node-icon-set__title">Chat with an Expert</h3></a><br /><div class="iconset-sublinks"></div></div><div class="col-xs-6 col-sm-4 col-md-2 center node-icon-set__item"><a href="mailto:helpdesk@pitt.edu" style="display: inline-block;"><div class="field field-name-field-icon-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/icon-graphics/email%20support_1.png" width="300" height="300" alt="Email the Support Team" title="Email the Support Team" /></div></div></div><br /><h3 class="node-icon-set__title">Email the Support Team</h3></a><br /><div class="iconset-sublinks"></div></div><div class="col-xs-6 col-sm-4 col-md-2 center node-icon-set__item"><a href="https://www.technology.pitt.edu/help-desk/technical-support-walk-locations" style="display: inline-block;"><div class="field field-name-field-icon-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/icon-graphics/drop-in%20support_1.png" width="300" height="300" alt="Visit a Drop-In Location" title="Visit a Drop-In Location" /></div></div></div><br /><h3 class="node-icon-set__title">Visit a Drop-In Location</h3></a><br /><div class="iconset-sublinks"></div></div><div class="col-xs-6 col-sm-4 col-md-2 center node-icon-set__item"><a href="https://www.technology.pitt.edu/help-desk/how-to-documents" style="display: inline-block;"><div class="field field-name-field-icon-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/icon-graphics/how_to_article_icon_0.png" width="300" height="300" alt="How-To Article Icon" title="How-To Article Icon" /></div></div></div><br /><h3 class="node-icon-set__title">Search How-To Articles</h3></a><br /><div class="iconset-sublinks"></div></div> </article> </div> </div></div><div class="nodesinblock odd" id="nodesinblock-4423"><div class="feature_wrapper reversed bg-tan"> <div class="container"> <div class="row"> <div class="col-xs-12"> <article id="node-4423" class="node node-feature-text-graphic node-promoted clearfix" about="/content/learn-tech-workshops" typeof="sioc:Item foaf:Document"> <div class="feature_text__image-text-wrapper"> <div class="field field-name-field-feature-text-image field-type-image field-label-hidden"> <img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/feature-text/Taking%20Notes.jpeg" width="840" height="520" alt="" /> </div> <div class="feature_text__image-text-overlay "> </div> </div> <div class="feature_text_caption"> <header> <h3> <h3 class="field field-name-field-small-title field-type-text field-label-hidden"> IT Training </h3> </h3> </header> <header> <h2>Learn Tech with Workshops</h2> </header> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Strengthen your technology skills on topics, such as Microsoft Excel, Outlook, PowerPoint, and more. We offer a wide array of Technical Workshops through the University’s Faculty and Staff Development Program.</p> <p><a class="btn" href="https://www.hr.pitt.edu/current-employees/learning-development/fsdp">Register for a Workshop</a></p> </div></div></div> </div> </article> </div> </div> </div> </div></div><div class="nodesinblock even" id="nodesinblock-5238"><div class="container"> <div class="col-xs-12"> <div id="node-5238" class="node node-feature-section-blurb node-promoted feature-section-blurb clearfix" about="/content/increase-your-productivity-1" typeof="sioc:Item foaf:Document"> <div> <h3 class="field field-name-field-blurb-small-title field-type-text field-label-hidden"> IT Perks </h3> <h2>Increase Your Productivity</h2> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>We know you're busy. Let's make sure you have everything you need to stay ahead of your schedule.</p> </div></div></div> </div> </div> </div> </div> </div><div class="nodesinblock odd" id="nodesinblock-5239"> <div class="container"> <div class="col-xs-12"> <div class="links-grid__wrapper"> <div class="links-grid links-grid--style-d"> <div class="links-grid__column"> <div class="links-grid__image"> <a href="http://pi.tt/mfa"> <div class="field field-name-field-link-image field-type-image field-label-hidden"> <img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/link-img/DUO%20in%20phone.jpg" width="680" height="515" alt="duo mobile app in phone" /> </div> <div class="links-grid__caption"> <span class="links-grid__title">Simplify Your Log-In Experience</span> <span class="links-grid__description--first"> <div class="field field-name-field-link-description field-type-text field-label-hidden"> Download the Duo Mobile app for your smartphone and make multifactor authentication even easier. </div> </span><br /> </div> </a> </div> </div> <div class="links-grid__column"> <div class="links-grid__image"> <a href="http://pi.tt/connect"> <div class="field field-name-field-link-image field-type-image field-label-hidden"> <img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/link-img/PittNet%20WiFi.jpeg" width="680" height="515" alt="Pitt Campus" /> </div> <div class="links-grid__caption"> <span class="links-grid__title">Stay Connected with PittNet</span> <span class="links-grid__description--first"> <div class="field field-name-field-link-description field-type-text field-label-hidden"> Connect to WIRELESS-PITTNET from more than 5,800 hot spots across campus. </div> </span><br /> </div> </a> </div> </div> <div class="links-grid__column"> <div class="links-grid__image"> <a href="https://www.technology.pitt.edu/faculty-software"> <div class="field field-name-field-link-image field-type-image field-label-hidden"> <img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/link-img/Pitt%20Smiling%20Faculty.jpeg" width="680" height="515" alt="Smiling pitt faculty member" /> </div> <div class="links-grid__caption"> <span class="links-grid__title">Install Amazing Software</span> <span class="links-grid__description--first"> <div class="field field-name-field-link-description field-type-text field-label-hidden"> Access dozens of free software titles and purchase many more products at reduced academic rates. </div> </span><br /> </div> </a> </div> </div> <div class="links-grid__column"> <div class="links-grid__image"> <a href="https://psmobile.pitt.edu/"> <div class="field field-name-field-link-image field-type-image field-label-hidden"> <img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/link-img/phone%20in%20hand.jpg" width="680" height="515" alt="phone in hands" /> </div> <div class="links-grid__caption"> <span class="links-grid__title">Manage Classes from Your Smartphone</span> <span class="links-grid__description--first"> <div class="field field-name-field-link-description field-type-text field-label-hidden"> View class rosters, check your weekly schedule, and post grades鈥攔ight from your phone. Download Pitt CX Mobile from your favorite app store. </div> </span><br /> </div> </a> </div> </div> <div class="links-grid__column"> <div class="links-grid__image"> <a href="https://www.technology.pitt.edu/remote-it-resources"> <div class="field field-name-field-link-image field-type-image field-label-hidden"> <img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/link-img/working%20from%20home.jpg" width="680" height="515" alt="Woman working at home" /> </div> <div class="links-grid__caption"> <span class="links-grid__title">Maintain Your Teaching Standards Remotely</span> <span class="links-grid__description--first"> <div class="field field-name-field-link-description field-type-text field-label-hidden"> Teaching looks a little different now, but we have resources to help you create brilliant learning experiences from anywhere. </div> </span><br /> </div> </a> </div> </div> <div class="links-grid__column"> <div class="links-grid__image"> <a href="https://www.technology.pitt.edu/services/technology-loaner-program-international-travel"> <div class="field field-name-field-link-image field-type-image field-label-hidden"> <img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/link-img/travel%20abroad.jpg" width="680" height="515" alt="Plane wing in the sky" /> </div> <div class="links-grid__caption"> <span class="links-grid__title">Travel Abroad with Secure Pitt Devices</span> <span class="links-grid__description--first"> <div class="field field-name-field-link-description field-type-text field-label-hidden"> Use the Technology Loaner Program to borrow a laptop, tablet, or smartphone to help keep your device鈥攁nd your data鈥攕afe. </div> </span><br /> </div> </a> </div> </div> </div> </div> </div> </div> </div><div class="nodesinblock even" id="nodesinblock-4427"><div class="feature_wrapper bg-tan"> <div class="container"> <div class="row"> <div class="col-xs-12"> <article id="node-4427" class="node node-feature-text-graphic node-promoted clearfix" about="/content/extend-classroom-experience" typeof="sioc:Item foaf:Document"> <div class="feature_text__image-text-wrapper"> <div class="field field-name-field-feature-text-image field-type-image field-label-hidden"> <img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/feature-text/Canvas_LMS_Desktop.png" width="840" height="520" alt="Man sitting at computer with Canvas app on computer" /> </div> <div class="feature_text__image-text-overlay "> </div> </div> <div class="feature_text_caption"> <header> <h3> <h3 class="field field-name-field-small-title field-type-text field-label-hidden"> Online Learning </h3> </h3> </header> <header> <h2>Extend the Classroom Experience</h2> </header> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Use Learning Management System (Canvas) and the Canvas Instructor app to to start creating your course content.</p> <p><a class="btn" href="https://teaching.pitt.edu/canvas/">See Details</a></p> </div></div></div> </div> </article> </div> </div> </div> </div></div><div class="nodesinblock odd" id="nodesinblock-5240"><div class="container"> <div class="col-xs-12"> <div id="node-5240" class="node node-feature-section-blurb node-promoted feature-section-blurb clearfix" about="/content/enhance-your-teaching-0" typeof="sioc:Item foaf:Document"> <div> <h3 class="field field-name-field-blurb-small-title field-type-text field-label-hidden"> IT Possibilities </h3> <h2>Enhance Your Teaching</h2> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>You have expertise and information to share with your students. Now you have the tools to help you do it. Share lectures, record classes, and give your students options to continue learning at home.</p> </div></div></div> </div> </div> </div> </div> </div><div class="nodesinblock even" id="nodesinblock-4429"><div class="grid-wrapper block-type-transparent"> <div class="container"> <article class="node-4429 node node-three-column-block node-promoted clearfix" about="/content/show-and-tell-3-columns" typeof="sioc:Item foaf:Document"> <div class="block-column col-sm-4"> <figure> <a href="http://pi.tt/video"> <img src="https://www.technology.pitt.edu/sites/default/files/block-img/mypittvideobox.png" /> </a> </figure> <section> <h3><strong>Record and Share Your Lectures</strong></h3> <p>Pitt Video (Panopto) makes it easy to record your classroom lectures and share them with your students.</p> </section>  <p><a class="btn" href="http://pi.tt/video">Learn More</a></p> </div> <div class="block-column col-sm-4"> <figure> <a href="http://pi.tt/lilearning"> <img src="https://www.technology.pitt.edu/sites/default/files/block-img/linkedinlearningbox.png" /> </a> </figure> <section> <h3><strong>Supplement Your Courses with Online Learning</strong></h3> <p>Access thousands of videos on a wide range of topics with LinkedIn Online Learning. Create playlists you can share with your class.</p> </section>  <p><a class="btn" href="http://pi.tt/lilearning">Get Started</a></p> </div> <div class="block-column col-sm-4"> <figure> <a href="http://pi.tt/classrooms"> <img src="https://www.technology.pitt.edu/sites/default/files/block-img/reservationboxed.png" /> </a> </figure> <section> <h3><strong>Reserve a Technology Classroom</strong></h3> <p>Provide hands-on instruction in a classroom equipped with Windows PCs and a presentation monitor.</p> </section>  <p><a class="btn" href="http://pi.tt/classrooms">Reserve a Classroom</a></p> </div> </article> </div> </div></div><div class="nodesinblock odd" id="nodesinblock-5243"><div class="container"> <div class="col-xs-12"> <div id="node-5243" class="node node-feature-section-blurb node-promoted feature-section-blurb clearfix" about="/content/advance-your-research-0" typeof="sioc:Item foaf:Document"> <div> <h3 class="field field-name-field-blurb-small-title field-type-text field-label-hidden"> Research Tools </h3> <h2>Advance Your Research</h2> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>If research is an important part of your work, you're going to love the tools we have to offer you.</p> </div></div></div> </div> </div> </div> </div> </div><div class="nodesinblock even" id="nodesinblock-5242"> <div class="container"> <div class="col-xs-12"> <div class="links-grid__wrapper"> <div class="links-grid links-grid--style-a"> <div class="links-grid__column"> <div class="links-grid__image"> <a href="http://pi.tt/qualtrics"> <img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/link-img/qualtrics%20circle%20research%20logo.png" width="392" height="300" alt="qualtrics logo" /> <span class="links-grid__title">Collect and Present Data</span> </a> </div> <div class="links-grid__description"> <span class="links-grid__description--first"> Use the Online Survey System (Qualtrics) to create secure surveys, analyze responses, and present results with professional-quality graphs.</span><br /> </div> </div> <div class="links-grid__column"> <div class="links-grid__image"> <a href="http://pi.tt/elements"> <img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/link-img/elements%20circle%20logo.png" width="392" height="300" alt="elements logo" /> <span class="links-grid__title">Showcase Your Research</span> </a> </div> <div class="links-grid__description"> <span class="links-grid__description--first"> Capture, analyze, and report your research with the University鈥檚 Faculty Information System (Elements).</span><br /> </div> </div> <div class="links-grid__column"> <div class="links-grid__image"> <a href="http://pi.tt/research"> <img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/link-img/kinber%20logo.png" width="392" height="300" alt="kinber logo" /> <span class="links-grid__title">Leverage More Resources</span> </a> </div> <div class="links-grid__description"> <span class="links-grid__description--first"> Connect to advanced research networks, access high-performance computing clusters, and utilize Pitt's Science DMZ for data-intensive science.</span><br /> </div> </div> <div class="links-grid__column"> <div class="links-grid__image"> <a href="http://pi.tt/eln"> <img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/link-img/labarchives.jpg" width="392" height="300" alt="labarchives logo" /> <span class="links-grid__title">Access Your Lab Data Anywhere </span> </a> </div> <div class="links-grid__description"> <span class="links-grid__description--first"> Securely access your research data from any device and share it with colleagues using Electronic Lab Notebooks (LabArchives).</span><br /> </div> </div> <div class="links-grid__column"> <div class="links-grid__image"> <a href="https://www.technology.pitt.edu/services/zoom-video-conferencing"> <img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/link-img/zoomlogo.jpg" width="392" height="300" alt="zoom logo" /> <span class="links-grid__title">Collaborate with Anyone Around the World</span> </a> </div> <div class="links-grid__description"> <span class="links-grid__description--first"> Work closely with collaborators and share research quickly and safely over Zoom web conferencing.</span><br /> </div> </div> </div> </div> </div> </div> </div><div class="nodesinblock odd" id="nodesinblock-5237"><div class="feature_wrapper bg-gray"> <div class="container"> <div class="row"> <div class="col-xs-12"> <article id="node-5237" class="node node-feature-text-graphic node-promoted clearfix" about="/content/tools-and-services-help-you-work" typeof="sioc:Item foaf:Document"> <div class="feature_text__image-text-wrapper"> <div class="field field-name-field-feature-text-image field-type-image field-label-hidden"> <img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/feature-text/20210928_ta_4114_IT_0034.jpg" width="840" height="520" alt="" /> </div> <div class="feature_text__image-text-overlay feature_text__image-text-overlay--light"> </div> </div> <div class="feature_text_caption"> <header> <h3> <h3 class="field field-name-field-small-title field-type-text field-label-hidden"> IT Support </h3> </h3> </header> <header> <h2>Tools and Services to Help You Work</h2> </header> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>With hundreds of software, service, and support options, Pitt IT can offer you amazing perks. Contact us to learn about everything we can do for you.</p> <p><a class="btn" href="https://technology.pitt.edu/helprequest">Contact Us</a></p> </div></div></div> </div> </article> </div> </div> </div> </div></div><div class="nodesinblock even" id="nodesinblock-5244"><div class="container"> <div class="col-xs-12"> <div id="node-5244" class="node node-feature-section-blurb node-promoted feature-section-blurb clearfix" about="/content/get-latest-news-service-updates-and-event-notices" typeof="sioc:Item foaf:Document"> <div> <h3 class="field field-name-field-blurb-small-title field-type-text field-label-hidden"> Follow Pitt IT </h3> <h2>Get the Latest News, Service Updates, and Event Notices</h2> <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>We're constantly updating our free software offerings and keeping our systems up-to-date and running smoothly. Follow UPittIT on social media to stay current with all of our announcements. Plus, watch our IT Service Status dashboard (you can even sign up to be notified about specific services) and Alerts & Notifications page to stay informed of both scheduled and unplanned outages.</p> </div></div></div><div class="field field-name-field-blurb-link field-type-link-field field-label-hidden"><div class="field-items"><div class="field-item even"><a href="https://status.pitt.edu/" class="btn">Check Service Status</a></div></div></div> </div> </div> </div> </div> </div><div class="nodesinblock odd" id="nodesinblock-5245"> <div class="container"> <div class="col-xs-12"> <div class="links-grid__wrapper"> <div class="links-grid links-grid--style-b"> <div class="links-grid__column"> <div class="links-grid__image"> <a href="https://www.facebook.com/UPittIT/"> <div class="field field-name-field-link-image field-type-image field-label-hidden"> <img typeof="foaf:Image" class="img-responsive" src="https://www.technology.pitt.edu/sites/default/files/link-img/itfacebooklogo.jpg" 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