Zendesk Pricing, Features, and Reviews (Nov 2024)

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <link rel="icon" href="https://www.softwaresuggest.com/favicon.ico" type="image/x-icon"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta http-equiv="Content-Security-Policy" content="block-all-mixed-content"> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=5, minimum-scale=1.0">  <link rel="preconnect" href="https://fonts.googleapis.com"> <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin> <link rel="preload" href="https://fonts.googleapis.com/css2?family=Golos+Text:wght@300;400;500;600;700&display=swap" as="font" type="font/woff2" crossorigin> <link rel="stylesheet" type="text/css" href="https://fonts.googleapis.com/css2?family=Golos+Text:wght@300;400;500;600;700&display=swap" media="print" onload="this.media='all'">   <link rel="stylesheet" type="text/css" href="https://www.softwaresuggest.com/assets2/componentwise/profile_combine.css?v=0.01"> <link rel="stylesheet" type="text/css" href="https://www.softwaresuggest.com/assets2/componentwise/header/new_ss_header.css?v=17.37">     <link rel="stylesheet" type="text/css" href="https://www.softwaresuggest.com/assets2/componentwise/software_profile/ss_profile_new.css?v=17.37"> <link rel="preload" as="image" href="https://www.softwaresuggest.com/award_logo/rising-star-2024.png"> <link rel="preload" href="https://www.softwaresuggest.com/assets2/componentwise/js/profilepage/profile.js?v=17.37" as="script">    <link rel="preload" href="https://cdn-cookieyes.com/client_data/bfaf8f1bbd6087284be4841a/script.js" as="script"> <script> /*add css or script to append in head tag*/ function loadCss(e,t){var a=document.createElement("link");a.rel="stylesheet",a.type="text/css",a.href=e,document.getElementsByTagName("head")[0].appendChild(a)} function loadCommonCss(e,t){var a=document.createElement("link");a.rel="stylesheet",a.type="text/css",a.href=e,document.getElementsByTagName("head")[0].appendChild(a)} function loadScripts(e,t){!function n(){var a,c,o;0!=e.length?(a=e.shift(),c=n,(o=document.createElement("script")).async='""',o.type="text/javascript",o.src=a,o.defer='""',o.onload=o.onreadystatechange=function(){o.onreadystatechange=o.onload=null,c()},(document.getElementsByTagName("head")[0]||document.body).appendChild(o)):t&&t()}()} </script> <script> var hostUrl = 'https://www.softwaresuggest.com'; var siteregion = 'india'; var ip_baseUrl = 'https://www.softwaresuggest.com/us'; var baseUrl = 'https://www.softwaresuggest.com'; var countryUrl = 'https://www.softwaresuggest.com'; var exit_intent_init = '1'; var europien_country = ''; var mobile_popup_init = ''; var pdcmp = ''; var view_mob_session = false; </script>  <meta name="robots" content="all" />  <style type="text/css"> /*<![CDATA[*/ .call_popup_main .tooltip .tooltiptext{ top: 10px !important; } .call_popup_main .start_call_caliing_btn_round img,.call_popup_main .start_call_caliing_btn_round .header_req_call_icon{ display: none !important; } .call_popup_main .start_call_caliing_btn_round{ background-image: url('https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png'); background-size: 90%; background-position: center; background-repeat: no-repeat; border-radius: 10px !important; background-color: #fff !important; border: 2px solid #001965; width: 50px !important; height: 50px !important; } /*]]>*/ </style> <title>Zendesk Pricing, Features, and Reviews (Nov 2024)</title>  <meta name="description" content="Discover Zendesk pricing, features, user reviews, and product details. Request a free demo to see how Zendesk can help streamline your business." />  <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:site" content="@SoftwareSuggest" /> <meta name="twitter:creator" content="SoftwareSuggest" /> <meta name="twitter:image" content="https://www.softwaresuggest.com/img/softwaresuggest-social-share.jpg" />  <meta property="og:type" content="website" /> <meta property="og:title" content="Zendesk Pricing, Features, and Reviews (Nov 2024)" /> <meta property="og:url" content="https://www.softwaresuggest.com/zendesk" /> <meta property="og:description" content="Discover Zendesk pricing, features, user reviews, and product details. 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Desk Software"> <input type="hidden" class="categoryslug_name" value="Help Desk"> <input type="hidden" class="ga_page_type" value="Software"> <input type="hidden" class="ga_page_name" value=""> <input type="hidden" class="page_url" value="zendesk"> <input type="hidden" class="prof_mob_or_desk" value="desktop"> <input type="hidden" class="profile_new_design" value="1"> <div class="content_white_bg"> <div class="stickey_div_main header_content"> <div class="container"> <div class="desk_breadcrumb"> <ul class="d-flex breadcrumb_main"> <li><a href="https://www.softwaresuggest.com">Home</a></li> <li><a href="https://www.softwaresuggest.com/help-desk-software">Help Desk Software</a></li> <li>Zendesk</li> </ul> </div> <div class="ga_track_soft_list prof_soft_detail popup_new_append"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Zendesk"> <input type="hidden" class="ga_claiming_status" value="CLAIMED"> <div class="container_fluid"> <div class="row"> <div class="col-12 col-md-12"> <div class="row header_image_margin"> <div class="col-3 col-md-1 d-flex align-items-center justify-content-center logo_main logo_pad_responsive"> <div class="d-flex align-items-center justify-content-center logo_main_prof"> <img height="70" width="70" src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo"> </div> </div> <div class="col-9 col-md-11 d-flex flex-column justify-content-center soft_name_rat_tick_main_outer"> <div class="d-flex soft_name_rat_tick_main"> <div class="pro_soft_name verify_img_flex"> <div class="sticky_inline_for_tickmark"> <h1>Zendesk</h1> <div class="tooltip_hvr pro_varify_tickmark yellow_claim"> <div class="ss_tooltip" data-tooltip-pos="down" data-tooltip-length="medium"> This profile is claimed by Zendesk but has limited features.<hr>Do you work at Zendesk? <a href="https://www.softwaresuggest.com/vendorsportal/" rel="noopener" target="_blank">Upgrade your plan</a> to access the full benefits of SoftwareSuggest, and collect more reviews through marketing campaigns. </div> <div class="verified_tick_bgimg verified_tooltip"></div> </div> </div> </div> <div class="d-flex leaders_lable_main ml-2"> <a href="https://www.softwaresuggest.com/help-desk-software#leader_matrix" target="_blank" rel="noopener" class="d-flex align-items-center justify-content-center leaders_lable leader_matrix_link champions_color"> <span class="leaders_lable_icon_main"></span> Category <span>Champions</span> </a> </div> <div class="star_rating_outer"> <div class="col-md-3 star_main_div_green_outer"> <a href="https://www.softwaresuggest.com/zendesk#user-reviews"> <div class="star_main_div_green"> <span class="starsvg_img_white"></span> </div> </a> </div> <div class="col-md-9 padding_main_ratings"> <p class="big_count">4.5<span>/5</span></p> <p class="all_review_count">Based on 73 Reviews </p> <a class="d-flex align-items-center write_rev_header wr_cursor desk_header_big_rat_wr_link" href="https://www.softwaresuggest.com/zendesk/write-review" target="_blank" rel="noopener nofollow"><span class="wrt_rev_icon"></span> Write a Review</a> </div> <a class="d-flex align-items-center write_rev_header wr_cursor mob_header_big_rat_wr_link" href="https://www.softwaresuggest.com/zendesk/write-review" target="_blank" rel="noopener nofollow"><span class="wrt_rev_icon"></span> Write a Review</a> </div> </div> <div class="d-flex align-items-center pro_sticky_button"> <div class="d-flex align-items-center btns_main sticky_btn_desktop_only"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn ajax_form_accordion popup_new_free new_link_onclick" onclick="popup_freedemo('Zendesk ','2835','2095','101','s','1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png','Help Desk Software', '1479722268_Zendesk_01.png','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get new_link_onclick" onclick="popup_getquote('Zendesk','2835','2095','101','s','1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png','Help Desk Software', '1479722268_Zendesk_01.png','');"> Get Pricing </span> </div> <div class="d-flex align-items-center link_btns"> </div> </div> </div> </div> </div> <div class="d-flex align-items-center flex-column btns_main mobile_button_position sticky_btn_mobile_only"> <span class="ga_track_nrd_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn fd_fc_btn popup_new_free new_link_onclick connect_now" onclick="popup_freedemo('Zendesk ','2835','2095','101','s','1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png','Help Desk Software', '1479722268_Zendesk_01.png','');"> Free Demo </span> <span class="ga_track_ngq_gq d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn gp_btn ajax_form_accordion popup_new_get new_link_onclick" onclick="popup_getquote('Zendesk','2835','2095','101','s','1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png','Help Desk Software', '1479722268_Zendesk_01.png','');"> Get Pricing </span> </div> </div> </div> </div> <div class="profile_nav_tabs"> <div class="nev_arrow_postion"> <ul class="d-flex elem_sticky_nav"> <li class="ss_active_tab"><a class="nav_link" data-active-nav="overview" href="#overview">Product Information</a></li> <li><a class="nav_link" data-active-nav="features" href="#features">Features</a></li> <li><a class="nav_link" data-active-nav="pricing" href="#pricing">Pricing</a></li> <li><a href="https://www.softwaresuggest.com/zendesk/reviews" target="_blank" rel="noopener">User Reviews</a></li> <li><a href="https://www.softwaresuggest.com/zendesk/alternatives" target="_blank" rel="noopener">Alternative</a></li> </ul> <span id="prev_nav" class="arrow_profile_img backgroundimage_arrow_left pre_nav_sticky" style="display: none;"></span> <span id="next_nav" class="arrow_profile_img backgroundimage_arrow_right next_nav_sticky"></span> </div> </div> </div> </div> <div class="sticky_empty_space"></div> <div class="container mobile_container_padding"> <div class="all_section_main"> <div class="overview_main_section"> <div id="overview" class="row prof_page_section"> <div class="col-12">  </div> <div class="col-xs-12 col-sm-12 col-xl-8 about_ss_section"> <div class="over_view_discription section_bg_prof"> <div class="d-flex "> <h2 class="subtitle_h3_heading">What is Zendesk?</h2> </div> <div class="read-more mb-12 overview_mobile_view" style="--line-clamp: 3"> <p class="read_more_text_overview">Zendesk builds software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. </p> </div> </div> <div id="award_section"> <div class="section_bg_prof award_section_remove_border"> <div class="row"> <div class="col-md-6"> <div class="pricing_award_sec_title"> <div class="subtitle_h3_heading">Pricing</div> </div> <div class="ga_track_soft_list start_pricing_top mobile_flex"> <div class="d-flex align-items-center pricing_icon_and_inner_title"> <span class="svg_icon_pricing"></span> <p>Zendesk Starting Price</p> </div> <div class="start_pricing_main"> <div class="starting_basic_pricing"> <p class="big_starting_price">$ 19/<span>Agent/Month</span></p> </div> <div class="pricing_learn_more_section"> <a href="#pricing">View Detailed Pricing</a> </div> </div> </div> </div> <div class="col-md-6"> <div class="d-flex"> <div class="subtitle_h3_heading">Awards </div> </div> <div class="awards_leader_main"> <div class="img_award_main"> <img width="80" height="80" src="https://www.softwaresuggest.com/award_logo/rising-star-2024.png" alt="Zendesk Award"> </div> <div class="award_leader_conent_main"> <p>Our Awards and Recognition</p> <div class="d-flex learn_more_btn_div"> <span class="more_award_popup_btn award_popup_ajax">More Awards</span> </div> </div> </div> </div> </div> </div> </div> </div> <div class="col-xs-12 col-sm-12 col-xl-4 about_ss_section"> <div id="mobileno_form" class="gt_background"> <div class="gt_blue_bg"> <div class="gt_text">Get Best Quote for Zendesk</div> <p class="text_p">Connect with SoftwareSuggest experts to get the best quote for your business.</p> </div> <form class="overiewsec_mobile_field"> <input type="hidden" class="ssleadpost_inboundlead" name="ssleadpost[inboundlead]" value="1"> <input type="hidden" class="ssleadpost_currentform" name="ssleadpost[currentform]" value="firstform"> <input type="hidden" class="ssleadpost_source" name="ssleadpost[source]" value="FreeConsultation"> <input type="hidden" class="ssleadpost_categoryid" name="ssleadpost[categoryid]" value="101"> <input type="hidden" class="ssleadpost_software_name" name="ssleadpost[software]" value=""> <input type="hidden" class="utm_source_hiden" name="ssleadpost[utm_source]" value=""> <input type="hidden" class="" name="ssleadpost[is_mobile_no_valid]" value="valid"> <input type="hidden" class="ssleadpost_countrycode" name="ssleadpost[countrycode]" value=""> <input type="hidden" class="ssleadpost_lead_id" name="ssleadpost[lead_id]"> <input type="hidden" class="ssleadpost_profileform" name="ssleadpost[profileform]" value="profileform"> <input type="hidden" class="is_mobile_no_valid"> <div class="popup_desk_field_group mobile_no_field"> <div class="blank_intl_code_div iti iti--allow-dropdown iti--separate-dial-code"> <div class="iti__flag-container"> <div class="iti__selected-flag"> <div class="iti__flag iti_"></div> <div class="iti__selected-dial-code">+   </div> <div class="iti__arrow"></div> </div> </div> <input class="ssintlTelInput popup_desk_field sidebar_form_input" pattern="^[0-9].*" placeholder="Phone Number *" type="tel" value="" required maxlength="12" name="ssleadpost[mobile]" aria-label="mobile" style="padding-left: 85px;"> </div> </div> <div class="button_center"> <button type="submit" class="gt_button profile_callback_popup ajax_load_popup_form_callback">Request A Call Back</button> </div> </form> </div> </div> </div> </div>  <div id="features" class="prof_page_section"> <div class="row section_main"> <div class="col-12 section_title"> <h2>Key Features of Zendesk </h2> <p class="newdesign_title_sub_desc">Here are the powerful features that make Zendesk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.</p> </div> <div class="col-12"> <div class="section_bg_prof below_main_section_bg software_cat"> <div class="feature_software_description"> <ul class="row features_ul"> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Ticketing System</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Automations</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Macros</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Customizable Branding</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Multi Channel Support</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Knowledge Base</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Community Forums</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Sla Management</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Reporting And Analytics</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Customer Portal</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Mobile App</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Integrations</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Ai Powered Bots</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Collaboration Tools</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Custom Fields</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Ticket Views</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Triggers</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Email Integration</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Social Media Integration</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 scroll_to_feature">Live Chat</li> </ul> <div class="showmore_show_less_main"> <span class="show_more firsttab_showmore loadfeature_ajax">Show More <span class="keyboard_arrow_down"></span></span> </div> </div> </div> </div> </div> </div>   <div id="screenshots" class=""> <div class="ga_track_soft_list section_main section_bg_prof" id="video_panel"> <div class="d-flex"> <h2 class="subtitle_h3_heading">Zendesk Screenshots </h2> </div> <div class="row"> <div class="col-sm-12 col-md-12 col-xl-6"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Zendesk"> <a data-fancybox="gallery" class="ga_track_screenshots big_screenshot_profile d-flex screenshot_div fancybox" href="https://images.softwaresuggest.com/latest_screenshots/1479722268_Zendesk_01.png"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1479722268_Zendesk_01.png" alt="Zendesk Screenshot1"> </a> </div> <div class="col-sm-12 col-md-12 col-xl-6"> <div class="ga_track_soft_list screenshot_row row"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Zendesk"> <div class="col-md-4 main_small_ss_new "> <a href="https://images.softwaresuggest.com/latest_screenshots/1479722278_Zendesk_2.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1479722278_Zendesk_2.png" alt="Zendesk Small Screenshot 1"> </a> </div> <div class="col-md-4 main_small_ss_new "> <a href="https://images.softwaresuggest.com/latest_screenshots/1479722282_Zendesk_3.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1479722282_Zendesk_3.png" alt="Zendesk Small Screenshot 2"> </a> </div> <div class="col-md-4 main_small_ss_new "> <a href="https://images.softwaresuggest.com/latest_screenshots/1479883069_screen1.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1479883069_screen1.png" alt="Zendesk Small Screenshot 3"> </a> </div> <div class="col-md-4 main_small_ss_new "> <a href="https://images.softwaresuggest.com/latest_screenshots/1479883074_screen2.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1479883074_screen2.png" alt="Zendesk Small Screenshot 4"> </a> </div> <div class="col-md-4 main_small_ss_new "> <a href="https://images.softwaresuggest.com/latest_screenshots/1479883080_screen3.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1479883080_screen3.png" alt="Zendesk Small Screenshot 5"> </a> </div> <div class="col-md-4 main_small_ss_new last_div_screen_small"> <a href="https://images.softwaresuggest.com/latest_screenshots/1479883086_screen4.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1479883086_screen4.png" alt="Zendesk Small Screenshot 6"> <span class="view_more_ss_btn d-flex align-items-center justify-content-center screen_view_more"><span class="screen_s_eyeicon"></span>View More</span> </a> </div> <div class="col-md-4 main_small_ss_new hidden_screen"> <a href="https://images.softwaresuggest.com/latest_screenshots/1479883092_screen5.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1479883092_screen5.png" alt="Zendesk Small Screenshot 7"> </a> </div> <div class="col-md-4 main_small_ss_new hidden_screen"> <a href="https://images.softwaresuggest.com/latest_screenshots/1479883095_screen6.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1479883095_screen6.png" alt="Zendesk Small Screenshot 8"> </a> </div> </div> </div> </div> </div> </div>  <div class="append_most_popular"></div>   <div id="pricing" class="prof_page_section"> <div class="row section_main"> <div class="col-12 section_title"> <h2>Zendesk Pricing</h2> <p class="newdesign_title_sub_desc"> Here are the pricing plans for Zendesk. Choose the plan that best fits your requirements and budget. <span class="pricing_link ga_track_soft_list"> <input type="hidden" class="ga_soft_name" value="Zendesk"> <input type="hidden" class="popup_soft_id" value="2835"> <span class="ga_track_np_pcs pricing_link_style ajax_load_popup_form price_link_popup">Get Detailed Zendesk pricing</span> as per your requirements. </span> </p> </div> <div class="col-12"> <div class="section_bg_prof pricing_discription"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Zendesk"> <div class="row price_row_mar_top"> <div class="col-xl-3 pricing_sec_cell "> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Support Team"> Support Team </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 19</b> <div class="pricing_bottom_text">Agent/Month</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li>Ticketing system</li> <li>Email, Twitter and Facebook</li> <li>Business rules</li> <li>Customer details and interaction history</li> <li>Out-of-the-box reporting and analytics</li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Zendesk"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form profile_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-xl-3 pricing_sec_cell "> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Support Professional"> Support Professional </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 55</b> <div class="pricing_bottom_text">Agent/Month</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li>Everything in Support Team, plus…</li> <li>Business hours</li> <li>Customer satisfaction score (CSAT)</li> <li>Multi-language support</li> <li>Service level agreements (SLA)</li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Zendesk"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form profile_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-xl-3 pricing_sec_cell "> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Support Enterprise"> Support Enterprise </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 115</b> <div class="pricing_bottom_text">Agent/Month</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li>Everything in Support Professional, plus…</li> <li>Skills based routing</li> <li>Customised agent roles</li> <li>Contextual workspaces</li> <li>Sandbox</li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Zendesk"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form profile_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-xl-3 pricing_sec_cell "> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Suite Team"> Suite Team </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 55</b> <div class="pricing_bottom_text">Agent/Month</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li>Ticketing system</li> <li>Email, chat, voice, social messaging, and more</li> <li>Help center</li> <li>Standard bots</li> <li>Prebuilt analytics dashboards</li> <li>1,000+ apps & integrations</li> <li>Pre-defined responses (macros)</li> <li>Custom business rules (triggers & automations)</li> <li>Online support from the Zendesk team</li> <li>Digital onboarding and adoption resources</li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Zendesk"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form profile_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-xl-3 pricing_sec_cell hiden_price"> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Suite Growth"> Suite Growth </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 89</b> <div class="pricing_bottom_text">Agent/Month</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li>Everything in Suite Team, plus...</li> <li>Multiple ticket forms</li> <li>Light Agents</li> <li>Service level agreements (SLA)</li> <li>Customer satisfaction ratings (CSAT)</li> <li>Multilingual support and content</li> <li>Self-service customer portal</li> <li>Business hours</li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Zendesk"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form profile_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-xl-3 pricing_sec_cell hiden_price"> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Suite Professional"> Suite Professional </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 115</b> <div class="pricing_bottom_text">Agent/Month</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li>Everything in Suite Growth, plus...</li> <li>Custom and live analytics</li> <li>Side conversations</li> <li>Skills-based routing</li> <li>Integrated community forums</li> <li>Data location options</li> <li>HIPAA compliance</li> <li>Access to Sunshine Conversations</li> <li>Eligible for Advanced AI add-on</li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Zendesk"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form profile_pricing_popup">Get Offer</span> </div> </div> </div> <div class="col-xl-3 pricing_sec_cell hiden_price"> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Suite Enterprise"> Suite Enterprise </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 169</b> <div class="pricing_bottom_text">Agent/Month</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li>Everything in Suite Professional, plus...</li> <li>Sandbox</li> <li>AI-powered Content Cues</li> <li>Content blocks</li> <li>Custom agent roles</li> <li>Contextual workspaces</li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Zendesk"> <span class="ga_track_gq_npbs d-flex align-items-center justify-content-center btn get-pricing-btn ajax_load_popup_form profile_pricing_popup">Get Offer</span> </div> </div> </div> </div> <div class="showmore_show_less_main"> <span class="show_more">Show More <span class="keyboard_arrow_down"></span></span> </div> </div> </div> <div class="d-flex align-items-center justify-content-between col-12"> <p class="last_update_price"><b>The pricing information for Zendesk is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.</b></p> </div> <div class="d-flex align-items-center justify-content-between col-12 lastupdated_pricing_and_ft"> <p class="last_update_price">The pricing information was last updated on 24th November 2024.</p> <p class="ft_available_pricing"><span class="gree_tick_ft"></span> Free Trial is available</p> </div> </div> </div>     <div id="specifications" class=""> <div class="row section_main"> <div class="col-12 section_title"> <h2>Zendesk Specifications</h2> <p class="newdesign_title_sub_desc">Get a closer look at the technical specifications and system requirements for Zendesk. Find out if it's compatible with your operating system and other software.</p> </div> <div class="col-12"> <div class="section_bg_prof below_main_section_bg specification_section_content"> <div class="row row_ss_spacing"> <div class="col-3 specification_bg"> <div class="specification_list_view">Company Details :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view company_detail_list"> <div class="d-flex align-items-start specification_c_details"> <div class="blue_icon_main"> <span class="specification_icon company_service_specification"></span> </div> <span class="blue_icon_main_span_text d-flex align-items-start"><span class="comp_detail_title d-flex">Company Name :</span> Zendesk</span> </div> <div class="d-flex align-items-start specification_c_details"> <div class="blue_icon_main"> <span class="specification_icon headquarter_service_specification"></span> </div> <span class="blue_icon_main_span_text d-flex align-items-start"><span class="comp_detail_title d-flex">Headquarter : </span>San Francisco</span> </div> <div class="d-flex align-items-start specification_c_details"> <div class="blue_icon_main"> <span class="specification_icon home_service_specification"></span> </div> <span class="blue_icon_main_span_text d-flex align-items-start"><span class="comp_detail_title d-flex">Full Address : </span>989 Market St. San Francisco, CA 94103</span> </div> <div class="d-flex align-items-start specification_c_details"> <div class="blue_icon_main"> <span class="specification_icon varified_image"></span> </div> <span class="blue_icon_main_span_text d-flex align-items-start"><span class="comp_detail_title d-flex">Overview Provided by : </span> <a href="https://www.softwaresuggest.com/profile/rahul-6565138" target="_blank" rel="noopener" class="verifier_name_link">Rahul</a> </span> </div> </div> </div> </div> <div class="row row_ss_spacing showmore_speci_witharrow_main"> <div class="col-3 specification_bg"> </div> <div class="col-9 specification_width"> <div class="showmore_speci_witharrow">Show More</div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Mobile Platforms : </div> </div> <div class="col-9 specification_width "> <div class="specification_list_view"> <div class="d-flex align-items-center mobile_wrap_speci"> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon android_service_specification"></span> </div> <span class="blue_icon_main_span_text">Android</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon mobile_service_specification"></span> </div> <span class="blue_icon_main_span_text">iOS</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon mobileapp_service_specification"></span> </div> <span class="blue_icon_main_span_text"><a class="ga_track_andr_soft wr_cursor android_ios_link" href="https://www.softwaresuggest.com/zendesk/mobile-app" target="_blank" rel="noopener">Zendesk App</a></span> </div> </div> </div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Language Support :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view mobile_scroll_lang_main"> <div class="d-flex align-items-center specification_space mobile_wrap_speci mobile_scroll_lang"> <div class="blue_icon_main"> <span class="specification_icon language_service_specification"></span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Chinese</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Danish</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Dutch</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">English</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">French</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">German</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Italian</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Japanese</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Korean</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Polish</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Portuguese</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Russian</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Slovenian</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Spanish</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Swedish</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Thai</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Turkish</span> </div> </div> </div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Business :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view"> <div class="d-flex align-items-center specification_gap"> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon freelancer_service_specification"></span> </div> <span class="blue_icon_main_span_text">Freelancers</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon rocket_service_specification"></span> </div> <span class="blue_icon_main_span_text">StartUps</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon analytics_service_specification"></span> </div> <span class="blue_icon_main_span_text">SMBs</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon enterprice_service_specification"></span> </div> <span class="blue_icon_main_span_text">Enterprises</span> </div> </div> </div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Available Support :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view"> <div class="d-flex align-items-center specification_gap"> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon email_service_specification"></span> </div> <span class="blue_icon_main_span_text">Email</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon phone_service_specification"></span> </div> <span class="blue_icon_main_span_text">Phone</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main ?>"> <span class="specification_icon support_service_specification"></span> </div> <span class="blue_icon_main_span_text">Live Support</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon training_service_specification"></span> </div> <span class="blue_icon_main_span_text">Training</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon ticket_service_specification"></span> </div> <span class="blue_icon_main_span_text">Tickets</span> </div> </div> </div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Zendesk Categories on SoftwareSuggest :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view"> <div class="d-flex align-items-center specification_business specification_space "> <input type="hidden" class="ga_soft_name" value="Zendesk"> <input type="hidden" class="ga_spe_ot_cat_name" value="CRM Software"> <a class="specification_category" href="https://www.softwaresuggest.com/crm-software" target="_blank" rel="noopener">CRM Software</a> <input type="hidden" class="ga_soft_name" value="Zendesk"> <input type="hidden" class="ga_spe_ot_cat_name" value="Quality Management Software"> <a class="specification_category" href="https://www.softwaresuggest.com/quality-management-software" target="_blank" rel="noopener">Quality Management Software</a> <input type="hidden" class="ga_soft_name" value="Zendesk"> <input type="hidden" class="ga_spe_ot_cat_name" value="Ticketing Management Software"> <a class="specification_category" href="https://www.softwaresuggest.com/ticketing-management-software" target="_blank" rel="noopener">Ticketing Management Software</a> <input type="hidden" class="ga_soft_name" value="Zendesk"> <input type="hidden" class="ga_spe_ot_cat_name" value="Help Desk Software"> <a class="specification_category" href="https://www.softwaresuggest.com/help-desk-software" target="_blank" rel="noopener">Help Desk Software</a> <input type="hidden" class="ga_soft_name" value="Zendesk"> <input type="hidden" class="ga_spe_ot_cat_name" value="Customer Feedback Software"> <a class="specification_category" href="https://www.softwaresuggest.com/customer-feedback-software" target="_blank" rel="noopener">Customer Feedback Software</a> <input type="hidden" class="ga_soft_name" value="Zendesk"> <input type="hidden" class="ga_spe_ot_cat_name" value="Cloud Telephony Software"> <a class="specification_category" href="https://www.softwaresuggest.com/cloud-telephony-software" target="_blank" rel="noopener">Cloud Telephony Software</a> </div> </div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Integrations :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view"> <ul class="d-flex align-items-center specification_ul"> <li class="keyfeature-div data_view blue_icon_main_span_text"><a target="_blank" href="https://www.softwaresuggest.com/narvar">Narvar</a></li> <li class="keyfeature-div data_view blue_icon_main_span_text"><a target="_blank" href="https://www.softwaresuggest.com/teamviewer">TeamViewer</a></li> <li class="keyfeature-div data_view blue_icon_main_span_text"><a target="_blank" href="https://www.softwaresuggest.com/trello">Trello</a></li> <li class="keyfeature-div data_view blue_icon_main_span_text"><a target="_blank" href="https://www.softwaresuggest.com/tymeshift">Tymeshift</a></li> <li class="keyfeature-div data_view blue_icon_main_span_text"><a target="_blank" href="https://www.softwaresuggest.com/unbabel">Unbabel</a></li> </ul> </div> </div> </div> </div> </div> </div> </div>   <div id="comparison" class=""> <div class="row section_main"> <div class="col-12 section_title"> <h2>Zendesk Comparisons</h2> <p class="newdesign_title_sub_desc">Compare Zendesk with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.</p> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/comm100-vs-zendesk" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/comm100livechat-20240112114811.png" alt="Comm100 logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Comm100">Comm100</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-opsgenie" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1561705250503_b_71.png" alt="Opsgenie logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Opsgenie">Opsgenie</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-engati-chatbot" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1606230575_engati-Simply-Intelligent-logo.jpg" alt="Engati Chatbot logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Engati Chatbot">Engati Chatbot</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-genesys-dx" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1626687077_Genesys DX logo.png" alt="Genesys DX logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Genesys DX">Genesys DX</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-beyondtrust" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1552893290_BeyondTrust logo.png" alt="BeyondTrust logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="BeyondTrust">BeyondTrust</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-layer-customer-conversation" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1561706237682_b_72.png" alt="Layer Customer Conversation logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Layer Customer Conversation">Layer Customer Conversation</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-verint-customer-engagement" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1493961904_verint-logo.png" alt="Verint Customer Engagement logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Verint Customer Engagement">Verint Customer Engagement</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-respond.io" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1693996398_respondio-mark-blue.png" alt="Respond.io logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Respond.io">Respond.io</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/happyfox-customer-support-vs-zendesk" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/6454-logo_wo_name_jpeg.jpg" alt="HappyFox logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="HappyFox">HappyFox</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/touch-point-helpdesk-vs-zendesk" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1540876344_TP_logo.png" alt="Touch Point Help Desk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Touch Point Help Desk">Touch Point Help Desk</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-whatsapp" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1561719175923_b_81.png" alt="WhatsApp Web logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="WhatsApp Web">WhatsApp Web</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-samanage" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1470142853_samanage_logo.png" alt="Samanage logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Samanage">Samanage</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-front-app" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1561705237878_b_71.png" alt="Front App logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Front App">Front App</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-gorgias" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1552908968_Gorgias logo.png" alt="Gorgias logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Gorgias">Gorgias</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-giosg-live-chat" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1626344051_frame_partymode_copy_2.jpg" alt="Giosg Live Chat logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Giosg Live Chat">Giosg Live Chat</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-elevio" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1561705250771_b_71.png" alt="elevio logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="elevio">elevio</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-zendesk" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-halo-service-desk" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1616766276_Halo_Service_Desk.png" alt="Halo Service Desk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Halo Service Desk">Halo Service Desk</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-appex-online-smartdesk" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1475589090_Appex.PNG.png" alt="SmartDesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="SmartDesk">SmartDesk</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/zendesk-vs-remedy-service-desk" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1540900695_Remedy Service Management logo.png" alt="Remedy Service Desk Management logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Remedy Service Desk Management">Remedy Service Desk Management</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/liveengage-vs-zendesk" target="_blank" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1482814427_Screen Shot 2016-11-23 at 2.30.11 PM.png" alt="Zendesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Zendesk">Zendesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1416477950_liveperson-logo.png" alt="LiveEngage logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="LiveEngage">LiveEngage</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-12 col-md-12 col-sm-12 col-12 d-flex"> <span class="extra_soft_compare_show_more_btn"> <span class="view_more_less">View more</span> Zendesk comparisons <span class="keyboard_arrow_down"></span> <span class="keyboard_arrow_up"></span> </span> </div> </div> </div>  <div class="row"> <div class="col-xs-12 col-sm-12 col-xl-9 listing-part-col">  <div class="append_top_soft_in_cat"></div>   <div id="description" class=""> <div class="row section_main"> <div class="col-12 section_title"> <h2>Zendesk Description</h2> <p class="newdesign_title_sub_desc">Here's the comprehensive description of Zendesk. Gain a brief understanding of its unique features and exceptional benefits.</p> </div> <div class="col-12"> <div class="software_discription section_bg_prof below_main_section_bg "> <div class="soft_desc_main"> <div id="description_tab_1" class="custom_tab_panel active_tab_panel"> <h2 dir="ltr" style="text-align:justify"><strong>What is Zendesk?</strong></h2> <p>Zendesk offers the industry's <a href="https://www.softwaresuggest.com/customer-support-software">leading customer support solution</a>. Based on Zendesk reviews, on average, it boosts customer satisfaction ratings by 25% and agent productivity by 30%. Your customer interactions come together in a single, dynamic interface with web widgets, pre-defined ticket responses, and complete customer history.</p> <p>Zendesk marketplace is the best choice for building customer experiences. They have powerful, flexible customer service and engagement products that scale to meet any business's needs. Furthermore, Zendesk supports and assists in over 60 languages to over 165,000 businesses.</p> <p>Zendesk can integrate with many third-party applications like Oracle, <a href="https://www.softwaresuggest.com/microsoft-teams">Microsoft Teams</a>, <a href="https://www.softwaresuggest.com/salesforce">Salesforce</a>, etc.</p> <p>The Zendesk Agent Workspace enables support agents to manage customer conversations across all channels in one place. Additionally, the best Zendesk apps are an invaluable tool for improving customer service.</p> <p>The Zendesk chat tool allows businesses to measure customer satisfaction and agent performance to ensure that support services are continuously improved. In addition, using automated triggers will enable customers to be engaged when they need assistance before they have even asked their questions.</p> <h2><strong>What are the Key Zendesk Features?</strong></h2> <p>Below are the top Zendesk features:</p> <h3><strong>Help Desk Solution</strong></h3> <p>Zendesk, as a central hub, is a tool for connecting everything you need to support customers more effectively. It offers the following features for solving problems collaboratively and empowering customers and agents:</p> <p style="margin-left:40px">1. Real-time updates</p> <p style="margin-left:40px">2. Agent Collaboration</p> <p style="margin-left:40px">3. Help desk automation</p> <p style="margin-left:40px">4. Request forms and ticket fields</p> <p style="margin-left:40px">5. Custom views</p> <p style="margin-left:40px">6. SLA management</p> <h3><strong>Ticketing System</strong></h3> <p>Zendesk's ticketing system gathers all customer support requests from multiple sources into a single location, much like a shared inbox. Your agents may have difficulty referencing previous issues or responding with the required contextual data when customers can contact your company in various formats at their convenience.</p> <p>Zendesk's <a href="https://www.softwaresuggest.com/ticketing-management-software">ticketing system</a> provides the following features that solve this problem by streamlining the process of responding to customers consistently:</p> <p style="margin-left:40px">1. Multi-channel</p> <p style="margin-left:40px">2. Multilingual Support</p> <p style="margin-left:40px">3. Multi-brand</p> <p style="margin-left:40px">4. Workflows</p> <p style="margin-left:40px">5. Centralized hub</p> <p style="margin-left:40px">6. An Audit trail</p> <h3><strong>Self-Service Portal</strong></h3> <p>Zendesk Guide empowers your agents and customers through a self-service solution using an intelligent knowledge base.</p> <p>Customers who prefer to search for answers on their own rather than waiting for the Zendesk team or a live agent's response can use this self-service help desk for a faster resolution. Here are the vital features of its self-service help desk:</p> <p style="margin-left:40px">1. Knowledge base</p> <p style="margin-left:40px">2. Help Center & Phone Support</p> <p style="margin-left:40px">3. Customer Portal</p> <p style="margin-left:40px">4. Community forums</p> <h3><strong>Analytics</strong></h3> <p>The Zendesk support software also has an easy-to-use interface to access reports and analytics to understand your customer support better and help desk system. The software enables businesses to foster customer relationships by utilizing data-driven information.</p> <p>Zendesk software transforms the data into valuable and meaningful insights using visual styles and point-and-click functions.</p> <p style="margin-left:40px">1. Customer analytics</p> <p style="margin-left:40px">2. Performance Measurement</p> <p style="margin-left:40px">3. Prescriptive dashboards</p> <p style="margin-left:40px">4. Customization.</p> <h3><strong>Omnichannel Support</strong></h3> <p>With the unified workspace of Zendesk Software, you can connect your support and service teams with customers across multiple support channels. In other words, you do not lose context no matter which channel customers contact you, so you can continue your conversations and resolve issues.</p> <h2><strong>What are the Benefits of Using Zendesk Products?</strong></h2> <p>The benefits of integrating Zendesk software with your business include:</p> <h3 style="margin-left:40px"><strong>Improved Productivity</strong></h3> <p style="margin-left:40px">When it comes to solving customer issues, it isn't easy to manage several things simultaneously. For example, if you were recording notes and calling customers simultaneously, you would not be able to convert.</p> <p style="margin-left:40px">Handling numerous tasks at the same time will lead to a decrease in your customer support team's productivity. However, integrating Zendesk into your customer support operations becomes much easier and faster to handle.</p> <p style="margin-left:40px">It also has a self-help desk that reduces most customer queries, as customers can discover the answers independently. Overall, Zendesk automates several tasks for your support team, which in turn, increases their productivity.</p> <h3 style="margin-left:40px"><strong>Proactive Decision - Making</strong></h3> <p style="margin-left:40px">Your support team can take proactive decisions on the go with Zendesk's knowledge base, analytics, and other features. In addition, you can maximize your investment by synchronizing the Help Center knowledge base with your business requirements, resulting in proactive management of customer issues.</p> <h3 style="margin-left:40px"><strong>Enhanced Customer Engagement</strong></h3> <p style="margin-left:40px">Zendesk software allows your business to communicate with customers through various channels, enhancing their experience. Due to its voice, chat, and online messaging features, customers can easily connect with your support team using their preferred channel, significantly improving customer engagement.</p> <h3 style="margin-left:40px"><strong>Prompt Responses</strong></h3> <p style="margin-left:40px">A multitasking tool like Zendesk allows your support team to handle multiple tickets simultaneously, preventing backlogs comfortably. In addition, you can respond quickly to your customers with Zendesk.</p> <h3 style="margin-left:40px"><strong>Customer Retention</strong></h3> <p style="margin-left:40px">You must provide the best customer service possible to win over and retain customers. Zendesk software offers you a variety of features, including analytics, knowledge-base, messaging, and more, that can help you optimally resolve customer issues.</p> <p style="margin-left:40px">For example, in Zendesk Analytics, you can easily access customer data and make appropriate decisions to improve customer service and retention.</p> <h3 style="margin-left:40px"><strong>Better Sales Experience</strong></h3> <p style="margin-left:40px">You can solve customer problems efficiently with Zendesk's knowledge base, which provides you with all the details and resources you need right at your fingertips.</p> <p style="margin-left:40px">In addition, the Zendesk team is committed to working together so that agents can help customers, irrespective of their department.</p> <h2><strong>Which is the Best Zendesk Alternative?</strong></h2> <p>There is much software in today's market, similar to Zendesk. In addition, while Zendesk offers various purchasing options and pricing tiers, some companies may pay more than they anticipated to get the specific features they want.</p> <p>The Zendesk for small businesses is an easy-to-use, powerful CRM that maximizes productivity, processes, and pipeline visibility. Additionally, smaller companies that buy the entire Zendesk suite are unlikely to use all the tools it includes, even if they buy it. Below are the five best Zendesk alternatives:</p> <p style="margin-left:40px">1. Help Scout</p> <p style="margin-left:40px">2. Zoho Desk</p> <p style="margin-left:40px">3. ServiceNow</p> <p style="margin-left:40px">4. Freshdesk</p> <p style="margin-left:40px">5. Gorgias</p> <h2><strong>What is Zendesk Pricing?</strong></h2> <p>At first glance, Zendesk pricing appears straightforward since you only need to pay $5 for a help desk tool. However, there are at least eight different plans listed under their "Support" section, plus a few other options under their "Sales" and "Platform" sections.</p> <p><strong>Below are the Zendesk knowledge base pricing plans:</strong></p> <p style="margin-left:40px"><strong>Suite Team - </strong><em>$49 per agent/month billed annually</em></p> <p style="margin-left:40px"><strong>Suite Growth</strong><em> - $79 per agent/month billed annually</em></p> <p style="margin-left:40px"><strong>Suite Professional</strong><em> - $99 per agent/month billed annually</em></p> <p style="margin-left:40px"><strong>Zendesk Suite Enterprise</strong><em> - $199/agent per month</em></p> <p style="margin-left:40px"><strong>Zendesk Suite Enterprise (Custom)</strong><em> - $215+/agent per month</em></p> <p style="margin-left:40px"><strong>Zendesk Sunshine Platform -</strong><em> $25 - $69 per agent. (</em><strong>This category requires Support Enterprise or Support Suite Enterprise subscriptions)</strong></p> <h2><strong>What is Zendesk Sell Pricing?</strong></h2> <p>The Zendesk Sell <a href="https://www.softwaresuggest.com/crm-software">CRM software</a> enables sales teams to win more deals by automating tasks and analyzing data. Through the all-in-one platform, sales reps will be able to increase productivity, while sales leaders can deliver customized coaching that accelerates performance.</p> <p><strong>Below is Zendesk sell pricing plans:</strong></p> <p style="margin-left:40px"><strong>Zendesk Sell Team</strong><em> - $19 / User / Month Billed Yearly</em></p> <p style="margin-left:40px"><strong>Zendesk Sell Professional </strong><em>- $49 / user / Month Billed Yearly</em></p> <p style="margin-left:40px"><strong>Zendesk Sell Enterprise</strong><em> - $99 / User / Month Billed Yearly</em></p> <p style="margin-left:40px"><strong>Zendesk Sell Elite </strong><em>- $ 199 / user / Month Billed Yearl</em></p> </div> </div> <div class="mobile_view_desc_show" style="display: none;"> <div class="d-flex align-items-center"> Read More <div class="keyboard_arrow_down"></div> </div> </div> <div class="mobile_view_desc_hide" style="display: none;"> <div class="d-flex align-items-center"> Read Less <div class="keyboard_arrow_up"></div> </div> </div> </div> </div> </div> </div>   <div class="append_ppl_viewed"></div>   <div id="resources" class=""> <div class="row section_main"> <div class="col-12 section_title"> <h2>Zendesk Resources</h2> </div> <div class="col-12"> <div class="section_bg_prof resources_tab_main below_main_section_bg"> <div class="resources_nav_outer_div"> <div class="custom_tab_list"> <a href="#resources_tab_videos" data-tab="resources_tab_videos" class="resources_tab ripple_btn active_tab">Videos</a> </div> <span id="resources_prev_nav" class="resources_left_arrow" style="display: none;"></span> <span id="resources_next_nav" class="resources_right_arrow" style="display: none;"></span> </div> <div class="resources_content_main_div"> <div id="resources_tab_videos" class="custom_tab_panel active_tab_panel">  <div id="videos_section"> <div class="row section_main"> <div class="col-12"> <input type="hidden" class="ga_soft_type" value="non-premium"> <input type="hidden" class="ga_soft_name" value="Zendesk"> <iframe data-src="https://www.youtube.com/embed/sFrcz2_4FpY" loading="lazy" class="lazyload" title="Zendesk Video"></iframe> </div> </div> </div> </div> </div> </div> </div> </div> </div>   <div id="overall_reviews"> <div class="row section_main"> <div class="col-12 section_title"> <h2>Overall Zendesk Reviews</h2> <p class="newdesign_title_sub_desc">Thinking about using Zendesk? Check out verified user reviews & ratings based on Zendesk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.</p> </div> <div class="col-12"> <div class="section_bg_prof overall_reviews_section"> <div class="below_main_section_bg"> <div class="border_bottom_overall_reviews"> <div class="row padding_overall_review"> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-5"> <div class="row"> <div class="col-md-3 star_main_div_green_outer"> <div class="star_main_div_green"> <span class="starsvg_img_white"></span> </div> </div> <div class="col-md-9 padding_count_ratings"> <p class="big_count"> 4.5<span>/5</span> </p> <p class="all_review_count">Based on 73 Reviews </p> </div> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-7 write_review_ask_ques_main"> <a class="d-flex align-items-center justify-content-center write_review_profile_where_reviwes write_rev_header wr_cursor" href="https://www.softwaresuggest.com/zendesk/write-review" target="_blank" rel="noopener nofollow">Write a Review</a> <span class="or_btw_ask_ques">Or</span> <div class="ga_track_soft_list ask_q_button_div_prof"> <input type="hidden" class="ga_soft_name" value="Zendesk"> <span class="ga_track_overall_ask_q ajax_load_popup_form ask_q_button_prof">Ask a Question</span> </div> </div> </div> </div> <div class="second_section_main_overall"> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-4"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="88" x="0px" y="0px" viewBox="0 0 80 80"> <title>Feature</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <text class="rev_value_text" x="50%" y="60%">4.4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Feature</p> <p class="average_text">Out of 5</p> </div> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-4"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="88" x="0px" y="0px" viewBox="0 0 80 80"> <title>Ease of use</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <text class="rev_value_text" x="50%" y="60%">4.4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Ease of use</p> <p class="average_text">Out of 5</p> </div> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-4"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="88" x="0px" y="0px" viewBox="0 0 80 80"> <title>Value for money</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <text class="rev_value_text" x="50%" y="60%">4.4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Value for money</p> <p class="average_text">Out of 5</p> </div> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-4"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="90" x="0px" y="0px" viewBox="0 0 80 80"> <title>Customer support</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <text class="rev_value_text" x="50%" y="60%">4.5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Customer support</p> <p class="average_text">Out of 5</p> </div> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-6"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp rev_progress_bar noselect" data-progress="86.2" x="0px" y="0px" viewBox="0 0 80 80"> <title>Likelihood to recommend</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <text class="rev_value" x="50%" y="60%">86.2%</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Likelihood to recommend</p> <p class="average_text">Out of 100%</p> </div> </div> </div> </div> </div> <div class="third_section_overall_review"> <div class="d-flex "> <h3 class="subtitle_h3_heading">Zendesk Pros and Cons</h3> </div> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-lg-6 col-lg-4 col-xl-6"> <div class="d-flex content_check_main_div"> <span class="thumb_up_green"></span> <p>"Zendesk is easily portable and accessible; hence, it can be used by all people."</p> </div> <div class="d-flex content_check_main_div"> <span class="thumb_up_green"></span> <p>"The most impressive aspect of Zendesk is its user-friendly interface combined with powerful customization options. This combination allows support teams to tailor workflows and interactions to meet specific business needs while maintaining efficiency."</p> </div> <div class="d-flex content_check_main_div"> <span class="thumb_up_green"></span> <p>"its multi-channel support, automation features, and robust analytics. These tools streamline customer interactions across various platforms (email, chat, social media), and its integration capabilities with CRM systems and third-party apps."</p> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-lg-6 col-xl-6"> <div class="d-flex content_check_main_div"> <span class="thumb_down_red"></span> <p>"Prices should be lowered to cater to all people who are unable to buy."</p> </div> <div class="d-flex content_check_main_div"> <span class="thumb_down_red"></span> <p>"Pricing Structure: The tiered pricing can be expensive for small businesses or freelancers, making it less accessible."</p> </div> <div class="d-flex content_check_main_div"> <span class="thumb_down_red"></span> <p>"Pricing, Customization, Reporting Flexibility, UI Complexity for Large Teams, Mobile App Functionality"</p> </div> </div> </div> </div> <p class="varifiedrev_line"><span class="shield_image_reviewsection"></span>SoftwareSuggest reviews are authentic and verified. <span class="review_sec_popupbtn ajax_load_popup_form">Here's how.</span></p> </div> </div> </div> </div> </div>   <div id="user-reviews" class="prof_page_section user_review_section_main_div"> <div class="row section_main"> <div class="ga_track_soft_list col-12 d-flex align-items-center justify-content-between section_title section_title_with_btn"> <input type="hidden" class="ga_soft_name" value="Zendesk"> <div class="main_revsec_title">Showing <span class="rev_showing">3</span> out of 73 Reviews</div> </div> <div class="col-12"> <div class="section_bg_prof overall_reviews_section"> <div class="rev_sec_mian rev_sec_main_count "> <div class="below_main_section_bg"> <div class="main_reviews_border_bottom"> <div class="padding_overall_review"> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-lg-12 col-xl-12 main_parent_class_review"> <div class="d-flex align-items-center user_icon_name_review_profile"> <div class="bg_image_main"> <span class="person_background_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/ken2023-20241017161052.png')"> </span> </div> <div class="name_source_review new_profile_review_header"> <a class="user_review_anchor_tag" href="https://www.softwaresuggest.com/profile/ken-9542354" target="_blank" rel="noindex follow"><p class="review_user_name"> Ken 2. </p></a> <div> <p class="jobtitle_org_p user_jobtitle">Buyer</p> <div class="used_software_company_size_main"> <div class="used_software_for mr-2"> <p><span class="used_software_for_span">Used the software for : </span>6-12 months (Weekly)</p> </div> <div class="used_software_for mr-2"> <p><span class="used_software_for_span">Company Size :</span>1-10 employees</p> </div> </div> </div> <div class="star_new_rating_main"> <div class="ratings_star_img_p_main"> <p>3.0</p> <span class="starsvg_img_profile"></span> </div> <p class="all_review_count">Oct 21, 2024 </p> </div> </div> </div> <div class="append_used_software_for"></div> </div> </div> <div class="d-flex flex-wrap lables_review_cat"> <div class="tooltip_hvr reviewlables_design mr-2"> <span class="ss_tooltip" data-tooltip-pos="down" data-tooltip-length="medium">Verified via Business email.</span> <p>Verified Reviewer</p> </div> </div> </div> </div> <div class="main_reviews_border_bottom"> <div class="padding_overall_review"> <div class="main_review_heading_main">Fair and easy to use all the time hence easily accessible </div> <p>Zendesk is easy to use but expensive. Their customer care is highly responsive and efficient.</p> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-4"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Feature</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Feature</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main less_four_star_progress "> <svg class="rev_progress_bar_comp noselect" data-progress="60" x="0px" y="0px" viewBox="0 0 80 80"> <title>Ease of use</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">3</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Ease of use</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main less_four_star_progress "> <svg class="rev_progress_bar_comp noselect" data-progress="40" x="0px" y="0px" viewBox="0 0 80 80"> <title>Value for money</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">2</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Value for money</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Customer support</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Customer support</p> <p class="average_text">Out of 5</p> </div> </div> <div class="review_progres_column"> <p class="cons_review"> Zendesk After Sales Service Rating</p> <div class="rating_progress_main"> <div class="progress_path"></div> <div class="rating_num_progress"> <span >1</span> <span >2</span> <span >3</span> <span >4</span> <span >5</span> <span >6</span> <span class="active_span_rating" >7</span> <span >8</span> <span >9</span> <span >10</span> </div> </div> </div> </div> <div class="latest_lable">Latest</div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-8"> <div class="pros_title_detail"> <p class="pros_review"><strong>What do you like best about Zendesk?</strong></p> <p class="coment_review">Zendesk is easily portable and accessible; hence, it can be used by all people.</p> </div> <div class="cons_title_detail"> <p class="cons_review"><strong>What do you dislike about Zendesk?</strong></p> <p class="coment_review">Prices should be lowered to cater to all people who are unable to buy.</p> </div> <div class="pros_title_detail"> <p class="cons_review"><strong>What features is Zendesk currently missing?</strong></p> <p class="coment_review"> App lags alot</p> </div> <div class="pros_title_detail"> <p class="cons_review"><strong>What other products like Zendesk have you used or evaluated?</strong></p> <div class="product_like_list"> <a href="https://www.softwaresuggest.com/skoolapp" rel="noopener" target="_blank">SkoolApp</a> </div> </div> </div> </div> </div> </div> <div class="padding_overall_review"> <div class="d-flex align-items-center justify-content-end like_and_share_main"> <input type="hidden" name="software_id" class="like_soft_id" value="2835"> <input type="hidden" name="review_id" class="like_review_id" value="69363"> <div class="like_btn_main "> <div class="d-flex align-items-center review_like_usefull ajax_load_popup_form useful_review_btn"> <input type="hidden" class="review_landing_url" value="https://www.softwaresuggest.com/zendesk"> <span class="like_image_bg"></span> <span class="usefull_or_not">Useful 0</span> </div> </div> <div class="share_btn_main"> <div class="share_btn d-flex align-items-center"> <span class="share_icon"></span> <span class="share_text">Share</span> </div> <div class="share_drop_down"> <a class="wr_cursor" href="https://www.linkedin.com/share?url=https%3A%2F%2Fwww.softwaresuggest.com%2Fzendesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_linkedin_image"></span></a> <a class="wr_cursor" href="https://twitter.com/share?url=https%3A%2F%2Fwww.softwaresuggest.com%2Fzendesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_twitter_image"></span></a> <a class="wr_cursor" href="https://www.facebook.com/sharer.php?u=https%3A%2F%2Fwww.softwaresuggest.com%2Fzendesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_fb_image"></span></a> </div> </div> </div> </div> </div> </div> <div class="rev_sec_mian rev_sec_main_count "> <div class="below_main_section_bg"> <div class="main_reviews_border_bottom"> <div class="padding_overall_review"> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-lg-12 col-xl-12 main_parent_class_review"> <div class="d-flex align-items-center user_icon_name_review_profile"> <div class="bg_image_main"> <span class="person_background_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/digvijayjodha-20241011144228.png')"> </span> </div> <div class="name_source_review new_profile_review_header"> <a class="user_review_anchor_tag" href="https://www.softwaresuggest.com/profile/digvijay-9877039" target="_blank" rel="noindex follow"><p class="review_user_name"> Digvijay J. </p></a> <div> <p class="jobtitle_org_p user_jobtitle">Customer support specialist </p> <div class="used_software_company_size_main"> <div class="used_software_for mr-2"> <p><span class="used_software_for_span">Used the software for : </span>Less than 6 months (Weekly)</p> </div> <div class="used_software_for mr-2"> <p><span class="used_software_for_span">Company Size :</span>1-10 employees</p> </div> </div> </div> <div class="star_new_rating_main"> <div class="ratings_star_img_p_main"> <p>4.0</p> <span class="starsvg_img_profile"></span> </div> <p class="all_review_count">Nov 05, 2024 </p> </div> </div> </div> <div class="append_used_software_for"></div> </div> </div> <div class="d-flex flex-wrap lables_review_cat"> <div class="tooltip_hvr reviewlables_design mr-2"> <span class="ss_tooltip" data-tooltip-pos="down" data-tooltip-length="medium">Verified via Business email.</span> <p>Verified Reviewer</p> </div> <div class="tooltip_hvr verified_user_tooltip reviewlables_design mr-2"> <span class="ss_tooltip" data-tooltip-pos="down" data-tooltip-length="medium"> The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.</span> <p>Verified User</p> </div> </div> </div> </div> <div class="main_reviews_border_bottom"> <div class="padding_overall_review"> <div class="main_review_heading_main">Zendesk Review: A Powerful Tool for Customer Support Excellence</div> <p>Zendesk is a robust customer support platform that offers a suite of tools designed to enhance customer engagement and streamline support operations. Its user-friendly interface and extensive features make it a popular choice for businesses of all sizes. </p> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-4"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Feature</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Feature</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main less_four_star_progress "> <svg class="rev_progress_bar_comp noselect" data-progress="60" x="0px" y="0px" viewBox="0 0 80 80"> <title>Ease of use</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">3</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Ease of use</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main less_four_star_progress "> <svg class="rev_progress_bar_comp noselect" data-progress="60" x="0px" y="0px" viewBox="0 0 80 80"> <title>Value for money</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">3</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Value for money</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Customer support</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Customer support</p> <p class="average_text">Out of 5</p> </div> </div> <div class="review_progres_column"> <p class="cons_review"> Zendesk After Sales Service Rating</p> <div class="rating_progress_main"> <div class="progress_path"></div> <div class="rating_num_progress"> <span >1</span> <span >2</span> <span >3</span> <span >4</span> <span >5</span> <span >6</span> <span >7</span> <span >8</span> <span class="active_span_rating" >9</span> <span >10</span> </div> </div> </div> </div> <div class="latest_lable">Latest</div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-8"> <div class="pros_title_detail"> <p class="pros_review"><strong>What do you like best about Zendesk?</strong></p> <p class="coment_review">The most impressive aspect of Zendesk is its user-friendly interface combined with powerful customization options. This combination allows support teams to tailor workflows and interactions to meet specific business needs while maintaining efficiency.</p> </div> <div class="cons_title_detail"> <p class="cons_review"><strong>What do you dislike about Zendesk?</strong></p> <p class="coment_review">Pricing Structure: The tiered pricing can be expensive for small businesses or freelancers, making it less accessible.</p> </div> <div class="pros_title_detail"> <p class="cons_review"><strong>What features is Zendesk currently missing?</strong></p> <p class="coment_review"> Custom Workflow Automation: Not all platforms offer the same level of customization for automated workflows, which can hinder efficiency. </p> </div> <div class="pros_title_detail"> <p class="cons_review"><strong>What other products like Zendesk have you used or evaluated?</strong></p> <div class="product_like_list"> <a href="https://www.softwaresuggest.com/freshcaller" rel="noopener" target="_blank">Freshdesk Contact Center (formerly Freshcaller)</a> </div> </div> </div> </div> </div> </div> <div class="padding_overall_review"> <div class="d-flex align-items-center justify-content-end like_and_share_main"> <input type="hidden" name="software_id" class="like_soft_id" value="2835"> <input type="hidden" name="review_id" class="like_review_id" value="69274"> <div class="like_btn_main "> <div class="d-flex align-items-center review_like_usefull ajax_load_popup_form useful_review_btn"> <input type="hidden" class="review_landing_url" value="https://www.softwaresuggest.com/zendesk"> <span class="like_image_bg"></span> <span class="usefull_or_not">Useful 0</span> </div> </div> <div class="share_btn_main"> <div class="share_btn d-flex align-items-center"> <span class="share_icon"></span> <span class="share_text">Share</span> </div> <div class="share_drop_down"> <a class="wr_cursor" href="https://www.linkedin.com/share?url=https%3A%2F%2Fwww.softwaresuggest.com%2Fzendesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_linkedin_image"></span></a> <a class="wr_cursor" href="https://twitter.com/share?url=https%3A%2F%2Fwww.softwaresuggest.com%2Fzendesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_twitter_image"></span></a> <a class="wr_cursor" href="https://www.facebook.com/sharer.php?u=https%3A%2F%2Fwww.softwaresuggest.com%2Fzendesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_fb_image"></span></a> </div> </div> </div> </div> </div> </div> <div class="rev_sec_mian rev_sec_main_count "> <div class="below_main_section_bg"> <div class="main_reviews_border_bottom"> <div class="padding_overall_review"> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-lg-12 col-xl-12 main_parent_class_review"> <div class="d-flex align-items-center user_icon_name_review_profile"> <div class="bg_image_main"> <span class="person_background_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/kamrankasana-20240929204138.jpeg')"> </span> </div> <div class="name_source_review new_profile_review_header"> <a class="user_review_anchor_tag" href="https://www.softwaresuggest.com/profile/kamran-3394723" target="_blank" rel="noindex follow"><p class="review_user_name"> Kamran K. </p></a> <div> <p class="jobtitle_org_p user_jobtitle">ceo</p> <div class="used_software_company_size_main"> <div class="used_software_for mr-2"> <p><span class="used_software_for_span">Used the software for : </span>Free trial (Daily)</p> </div> <div class="used_software_for mr-2"> <p><span class="used_software_for_span">Company Size :</span>1-10 employees</p> </div> </div> </div> <div class="star_new_rating_main"> <div class="ratings_star_img_p_main"> <p>5.0</p> <span class="starsvg_img_profile"></span> </div> <p class="all_review_count">Oct 07, 2024 </p> </div> </div> </div> <div class="append_used_software_for"></div> </div> </div> <div class="d-flex flex-wrap lables_review_cat"> <div class="tooltip_hvr reviewlables_design mr-2"> <span class="ss_tooltip" data-tooltip-pos="down" data-tooltip-length="medium">Verified via Business email.</span> <p>Verified Reviewer</p> </div> </div> </div> </div> <div class="main_reviews_border_bottom"> <div class="padding_overall_review"> <div class="main_review_heading_main">Zendesk is an excellent customer service and support platform that excels in streamlining communication across multiple channels. </div> <p>The text is grammatically correct and does not require any changes.</p> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-4"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main less_four_star_progress "> <svg class="rev_progress_bar_comp noselect" data-progress="40" x="0px" y="0px" viewBox="0 0 80 80"> <title>Feature</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">2</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Feature</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Ease of use</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Ease of use</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>Value for money</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Value for money</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main less_four_star_progress "> <svg class="rev_progress_bar_comp noselect" data-progress="40" x="0px" y="0px" viewBox="0 0 80 80"> <title>Customer support</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">2</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Customer support</p> <p class="average_text">Out of 5</p> </div> </div> <div class="review_progres_column"> <p class="cons_review"> Zendesk After Sales Service Rating</p> <div class="rating_progress_main"> <div class="progress_path"></div> <div class="rating_num_progress"> <span >1</span> <span >2</span> <span >3</span> <span >4</span> <span >5</span> <span >6</span> <span >7</span> <span >8</span> <span class="active_span_rating" >9</span> <span >10</span> </div> </div> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-8"> <div class="pros_title_detail"> <p class="pros_review"><strong>What do you like best about Zendesk?</strong></p> <p class="coment_review">its multi-channel support, automation features, and robust analytics. These tools streamline customer interactions across various platforms (email, chat, social media), and its integration capabilities with CRM systems and third-party apps.</p> </div> <div class="cons_title_detail"> <p class="cons_review"><strong>What do you dislike about Zendesk?</strong></p> <p class="coment_review">Pricing, Customization, Reporting Flexibility, UI Complexity for Large Teams, Mobile App Functionality</p> </div> <div class="pros_title_detail"> <p class="cons_review"><strong>What features is Zendesk currently missing?</strong></p> <p class="coment_review"> offline feature must proviide beacuse some time we need this and wifi is not avalible </p> </div> <div class="pros_title_detail"> <p class="cons_review"><strong>What other products like Zendesk have you used or evaluated?</strong></p> <div class="product_like_list"> <a href="https://www.softwaresuggest.com/1crm" rel="noopener" target="_blank">1CRM</a> </div> </div> </div> </div> </div> </div> <div class="padding_overall_review"> <div class="d-flex align-items-center justify-content-end like_and_share_main"> <input type="hidden" name="software_id" class="like_soft_id" value="2835"> <input type="hidden" name="review_id" class="like_review_id" value="68987"> <div class="like_btn_main "> <div class="d-flex align-items-center review_like_usefull ajax_load_popup_form useful_review_btn"> <input type="hidden" class="review_landing_url" value="https://www.softwaresuggest.com/zendesk"> <span class="like_image_bg"></span> <span class="usefull_or_not">Useful 0</span> </div> </div> <div class="share_btn_main"> <div class="share_btn d-flex align-items-center"> <span class="share_icon"></span> <span class="share_text">Share</span> </div> <div class="share_drop_down"> <a class="wr_cursor" href="https://www.linkedin.com/share?url=https%3A%2F%2Fwww.softwaresuggest.com%2Fzendesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_linkedin_image"></span></a> <a class="wr_cursor" href="https://twitter.com/share?url=https%3A%2F%2Fwww.softwaresuggest.com%2Fzendesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_twitter_image"></span></a> <a class="wr_cursor" href="https://www.facebook.com/sharer.php?u=https%3A%2F%2Fwww.softwaresuggest.com%2Fzendesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_fb_image"></span></a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="col-12 d-flex justify-content-center view_review_btn_div"> <a href="https://www.softwaresuggest.com/zendesk/reviews" target="_blank" rel="noopener" class="d-flex align-items-center justify-content-center review_view_more_btn"> See All 73 Reviews</a> </div> </div> </div>   <div id="alternatives" class="software_section_main"> <div class="row section_main"> <div class="col-md-12 section_title"> <h2>Alternatives of Zendesk</h2> <p class="newdesign_title_sub_desc">Explore alternative software options that can fulfill similar requirements as Zendesk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.</p> </div> <div class="col-12"> <div class="alt_soft_append row soft_list_row">  </div> </div> <div class="col-md-12 d-flex justify-content-center"> <div class="ga_track_soft_list d-flex align-items-center justify-content-end more_alt_btn_main"> <input type="hidden" class="ga_soft_name" value="Zendesk"> <a href="https://www.softwaresuggest.com/zendesk/alternatives" target="_blank" rel="noopener" class="ga_track_alt_more_btn more_alt_btn">More Zendesk Alternatives</a> </div> </div> </div> </div>   <div id="faqs" class="new_design_faq_section"> <div class="row section_main"> <div class="col-12 section_title"> <h2>Zendesk FAQs</h2> </div> <div class="col-12"> <div class="below_main_section_bg"> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main activefaq"> <div class="d-flex align-items-center"><h3 class="faq_questions">How much does Zendesk cost?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" style="display:block;"><p>The starting price of Zendesk is $ 19/Agent/Month. It has different pricing plans:</p><ol><li>Support Team : $ 19/Agent/Month</li><li>Support Professional : $ 55/Agent/Month</li><li>Support Enterprise : $ 115/Agent/Month</li><li>Suite Team : $ 55/Agent/Month</li><li>Suite Growth : $ 89/Agent/Month</li><li>Suite Professional : $ 115/Agent/Month</li><li>Suite Enterprise : $ 169/Agent/Month</li></ol><p>Zendesk also provides a free trial to users.</p></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">What apps do Zendesk integrate with?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>Zendesk integrates with various apps:</p><ul><li>Trello</li><li> Mailchimp Activity</li><li> Shopify</li><li> Salesforce</li><li> Klaus</li><li> Proactive Campaigns</li><li> Tymeshift</li><li> TeamViewer</li><li> Unbabel</li><li> Narvar</li></ul></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">What are the top 5 features for Zendesk?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>The top 5 features for Zendesk are:</p><ul><li>Audit Trail</li><li>Case Management</li><li>Task Management</li><li>Appointment Management</li><li>API Integration</li></ul></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">What platforms does Zendesk support?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>Zendesk supports a variety of platforms including Android and IOS.</p></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">What types of businesses does Zendesk serve?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>Zendesk serves a wide range of businesses, including but not limited to Freelancer, Startups, SMBs & Enterprises.</p></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">How is Zendesk commonly used?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>Zendesk is commonly used for various purposes, such as CRM, Quality Management, Ticketing Management and more.</p></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">Who are the primary competitors of Zendesk?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>The three major competitors of Zendesk are UVdesk, One to One Plus and Octopus ITSM. 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'https://www.softwaresuggest.com/assets2/js/custom/ga_event.js?v=17.37' ],function(){ var _ouibounce = ouibounce(document.getElementById('ouibounce-modal'), { aggressive: true, timer: 0, cookieExpire:1, callback: function() { if (1){ current_popup = 'ouibounce-modal'; current_popup_source = 'ExitIntent'; $('#'+current_popup).hide(); toggle_popup(); ajax_load_popup_form(); ga_track_exit_intent_trigger(); } } }); }); }); function ss_redirection(url, blank) { if (blank == '' || !blank) { window.location.href = url; } else { window.open(url); } } var ados; window.onload = (event) => { setTimeout(function(){ loadScripts([ '//www.googletagservices.com/tag/js/gpt.js', ],function(){ googletag.cmd.push(function(){ googletag.defineSlot("/58135396/Softdetail_Leaderboard_Bottom_728x90",[728,90],"div-gpt-ad-1511522233525-0").addService(googletag.pubads()); googletag.defineSlot("/58135396/Leaderboard_SoftDetail_Top_728x90",[728,90],"div-gpt-ad-1511522233525-1").addService(googletag.pubads()); googletag.defineSlot("/58135396/Softdetail_Square_RighSide_300x250",[300,250],"div-gpt-ad-1511522233525-2").addService(googletag.pubads()); googletag.defineSlot("/58135396/Software_Detail_300x600",[300,600],"div-gpt-ad-1511522233525-3").addService(googletag.pubads()); googletag.defineSlot('/58135396/SS_ads_banners', [728, 90], 'div-gpt-ad-1538650212016-0').addService(googletag.pubads()); googletag.pubads().setTargeting("pageid","help-desk-software"); googletag.pubads().collapseEmptyDivs(); googletag.pubads().enableSyncRendering(); googletag.enableServices() }); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1511522233525-0'); }); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1511522233525-1'); }); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1511522233525-2'); }); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1511522233525-3'); }); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1538650212016-0'); }); }); (function(b,m,h,a,g){b[a]=b[a]||[];b[a].push({"gtm.start":new Date().getTime(),event:"gtm.js"});var k=m.getElementsByTagName(h)[0],e=m.createElement(h),c=a!="dataLayer"?"&l="+a:"";e.async=true;e.src="https://www.googletagmanager.com/gtm.js?id="+g+c;k.parentNode.insertBefore(e,k)})(window,document,"script","dataLayer","GTM-WQDBJVZ"); }, 5000); } //CTA button update on mobile view for accounting category const currentCountryIp = document.getElementById("currentip").value; if(currentCountryIp == "IN") { function isMobileView() { return window.innerWidth <= 767; } function modifyFreeDemoButtons() { const freeDemoButtons = document.querySelectorAll('.connect_now'); const freeTrialButtons = document.querySelectorAll('.onclick_free_trial_free_demo'); const categoryId = document.querySelector('.categoryid').value; freeDemoButtons.forEach(function(freeDemoButton) { if (isMobileView() && categoryId == 1) { freeDemoButton.textContent = "Connect Now"; freeDemoButton.classList.remove('popup_new_free', 'ajax_form_accordion', 'alternatives_req_demo', 'ajax_load_popup_form'); freeDemoButton.removeAttribute('onclick'); freeDemoButton.addEventListener('click', function (e) { e.preventDefault(); //temporary testing mobile no. window.location.href = 'tel:+917969299429'; }); } }); freeTrialButtons.forEach(function (freeTrialButton) { if (isMobileView() && categoryId == 1) { freeTrialButton.classList.add('ga_track_nrd_rd', 'popup_new_free', 'ajax_form_accordion', 'free_trial_btn'); } }); } modifyFreeDemoButtons(); window.addEventListener('resize', modifyFreeDemoButtons); const observer = new MutationObserver(function(mutationsList, observer) { modifyFreeDemoButtons(); }); const targetNodes = document.querySelectorAll(".software_list_append, .listing_main_tabcontent"); const config = { childList: true, subtree: true }; targetNodes.forEach(function(targetNode) { observer.observe(targetNode, config); }); } //end CTA button mobile view fuctionality </script>  <script async src="https://www.googletagmanager.com/gtag/js?id=G-QFQDQLYLZD"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-QFQDQLYLZD'); gtag('set', 'content_group', 'Software Profile Page'); </script>  <script>(function(){function c(){var b=a.contentDocument||a.contentWindow.document;if(b){var d=b.createElement('script');d.innerHTML="window.__CF$cv$params={r:'8eaadf71c9b83d98',t:'MTczMjk3MDA4MC4wMDAwMDA='};var a=document.createElement('script');a.nonce='';a.src='/cdn-cgi/challenge-platform/scripts/jsd/main.js';document.getElementsByTagName('head')[0].appendChild(a);";b.getElementsByTagName('head')[0].appendChild(d)}}if(document.body){var a=document.createElement('iframe');a.height=1;a.width=1;a.style.position='absolute';a.style.top=0;a.style.left=0;a.style.border='none';a.style.visibility='hidden';document.body.appendChild(a);if('loading'!==document.readyState)c();else if(window.addEventListener)document.addEventListener('DOMContentLoaded',c);else{var e=document.onreadystatechange||function(){};document.onreadystatechange=function(b){e(b);'loading'!==document.readyState&&(document.onreadystatechange=e,c())}}}})();</script></body> </html>

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