What is Swifty AI Helpbar

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Start Here</a> <a href="/en_US/content-management">Content Management </a> <a href="/en_US/languages-and-translations">Multiple Languages/Translations & Localization</a> <a href="/en_US/multilingual-knowledge-bases">Multilingual Knowledge Bases</a> <a href="/en_US/analytics">Analytics</a> <a href="/en_US/video-tutorials">Video Tutorials</a> </div> </li> <li class="item"> <a href="/en_US/customization-guides" class="category-item" id="101870">Customization</a> <div class="dropdown"> <a href="/en_US/customization-advances-guides">Customization Guides</a> </div> </li> <li class="item"> <a href="/en_US/API" class="category-item" id="101875">API V2</a> </li> <li class="item"> <a href="/en_US/api-v3-webhooks" class="category-item" id="110248">API V3 and Webhooks</a> </li> <li class="item"> <a href="/en_US/article-editor" class="category-item" id="101871">Article Editor</a> </li> <li class="item"> <a href="/en_US/billing-subscription" class="category-item" id="101869">Billing / Subscription </a> </li> <li class="item"> <a href="/en_US/authentication" class="category-item" id="265535">Authentication </a> </li> <li class="item"> <a href="/en_US/pricing" class="category-item" id="523508">Pricing</a> </li> <li class="item"> <a href="/en_US/swifty-ai" class="category-item" id="601732">Swifty AI Chatbot</a> </li> <li class="item"> <a href="/en_US/swifty-ai-helpbar" class="category-item" id="601733">Swifty AI Helpbar</a> </li> <li class="item"> <a href="/en_US/what-is-new" class="category-item" id="605433">What's New</a> </li> </ul> <a href="#" class="view-more">+ More</a> </div> </div> </div> <div class="article-content" data-controller="feedbacks" data-feedbacks-load-form-value="/admin/feedbacks/comments/new?question_id=2705031"> <div class="container"> <article class="fr-view" data-id="601733" data-action="mouseup->feedbacks#update" data-controller="glossary" data-glossary-url-value="/glossary_terms.json"> <div class="hj-table-of-contents"> <h3 data-toc="false" id="table-of-contents-0">Table of Contents</h3> <a href="#overview-0" data-tag-name="H2">Overview </a> <a href="#key-features-1" data-tag-name="H2">Key Features </a> <a href="#main-benefits-of-using-the-ai-helpbar-2" data-tag-name="H2">Main Benefits of Using the AI Helpbar</a> <a href="#customizing-your-ai-helpbar-3" data-tag-name="H2">Customizing Your AI Helpbar</a> <a href="#search-placeholder-4" data-tag-name="H3">Search Placeholder</a> <a href="#ask-swifty-ai-5" data-tag-name="H3">Ask Swifty AI</a> <a href="#theme-color-6" data-tag-name="H3">Theme Color</a> <a href="#text-color-7" data-tag-name="H3">Text Color</a> <a href="#advanced-settings-8" data-tag-name="H2">Advanced Settings</a> <a href="#public-and-private-content-9" data-tag-name="H3">Public and Private Content</a> <a href="#searchable-content-10" data-tag-name="H3">Searchable Content</a> <a href="#data-privacy-and-security-11" data-tag-name="H2">Data Privacy and Security </a> <a href="#installing-the-ai-helpbar-12" data-tag-name="H2">Installing the AI Helpbar</a> <a href="#for-external-websites-13" data-tag-name="H3">For External Websites</a> <a href="#for-your-knowledge-base-14" data-tag-name="H3">For Your Knowledge Base</a> <a href="#support-and-troubleshooting-15" data-tag-name="H2">Support and Troubleshooting</a> </div> <div class="helpjuice-article-body-content helpjuice-editor-content"><p><meta charset="UTF-8"><meta name="viewport" content="width=device-width, initial-scale=1.0"></p><title></title><p>We are excited to introduce the AI Helpbar, an innovative extension of our AI Chatbot, seamlessly integrated into your Knowledge Base鈥檚 search bar. This feature combines the powerful capabilities of the AI Chatbot with the convenience of a search bar, allowing users to instantly search your Knowledge Base (KB) and ask the AI questions without ever leaving your app or website. By integrating directly into your Knowledge Base鈥檚 search bar, it enhances user experience by offering quick and accurate responses to queries. 聽聽聽聽</p><figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/1885/4284179/firefox_tZUVac4Nek.gif" width="533px" height=""></figure><h2 id="overview-0" data-toc="true">Overview聽</h2><div class="raw-html-embed"><iframe src="https://www.loom.com/embed/3cb27046ce6a459ab5dbffeef494e1e5?sid=9407a90e-3584-4921-be9d-2acbf87b0fa8" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" width="640" height="360" frameborder="0"></iframe></div><h2 id="key-features-1" data-toc="true">Key Features聽</h2><ul> <li> <strong>Intelligent Search:</strong> The AI Helpbar smartly guides users to the information they need, simplifying their search process.</li> <li> <strong>Transparency:</strong> It provides direct links to the original articles it references, allowing users to verify the information easily.</li> <li> <strong>Customizable Settings:</strong> Easily personalize the AI Helpbar鈥檚 appearance and functionality within the Swifty settings to match your brand and user needs.</li> </ul><h2 id="main-benefits-of-using-the-ai-helpbar-2" data-toc="true">Main Benefits of Using the AI Helpbar</h2><p><strong>What are the main benefits of using the AI Helpbar?</strong></p><p>Implementing the AI Helpbar offers several significant advantages:</p><ul> <li> <strong>Instant Access to Information:</strong> Users can quickly search your KB and receive AI-driven responses without leaving your app or website, streamlining their experience.</li> <li> <strong>Enhanced User Engagement:</strong> The AI Helpbar encourages users to interact with your content, increasing engagement and satisfaction.</li> <li> <strong>Consistent User Experience:</strong> By customizing the appearance, you can ensure the AI Helpbar aligns with your brand, providing a cohesive user experience.</li> <li> <strong>Efficient Content Delivery:</strong> The AI Helpbar delivers fast and accurate responses, reducing the time users spend searching for information.</li> </ul><h2 id="customizing-your-ai-helpbar-3" data-toc="true">Customizing Your AI Helpbar</h2><p>The AI Helpbar is designed to be highly customizable, ensuring it fits seamlessly into your existing website or application.</p><h3 id="search-placeholder-4" data-toc="true">Search Placeholder</h3><p>Customize the text that appears in the search field to guide your users on what they can search for. This placeholder text helps users understand the expected value of the search field.</p><figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/1885/4243809/firefox_s6dKiGneQ9.gif" width="533px" height=""></figure><h3 id="ask-swifty-ai-5" data-toc="true">Ask Swifty AI</h3><p>You can personalize the helpbar by entering any name you prefer in the Ask Swifty AI field.</p><figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/1885/direct/1724345593024/2024-08-22%2018.53.00.gif"></figure><h3 id="theme-color-6" data-toc="true">Theme Color</h3><p>Adjust the background color of the search bar and the results to match your brand identity. This customization option allows you to maintain a consistent look and feel across your platform.</p><h3 id="text-color-7" data-toc="true">Text Color</h3><p>Change the color of the search results to ensure readability and alignment with your brand鈥檚 color scheme. This helps in providing a visually cohesive user experience.</p><figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/1885/4284182/firefox_mwDjdJcTPe.gif" width="533px" height=""></figure><h2 id="advanced-settings-8" data-toc="true">Advanced Settings</h2><p>Our AI Helpbar comes with advanced settings to cater to various content accessibility requirements:</p><h3 id="public-and-private-content-9" data-toc="true">Public and Private Content</h3><ul> <li> <strong>Public Content:</strong> The AI Helpbar can provide responses based on public content, making it suitable for use anywhere, even outside your Knowledge Base.</li> <li> <strong>Private Content:</strong> Responses based on private content will adhere to user permissions. If a user has the necessary permissions, the AI Helpbar will include private content in the search results.</li> </ul><figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/1885/4284186/firefox_A9JFH1aB0g.png"></figure><div class="helpjuice-callout info"> <div class="helpjuice-callout-body"><p>Please keep in mind that if your Knowledge Base is embedded, only public articles will be used.聽</p></div> <div class="helpjuice-callout-delete">聽</div> </div><h3 id="searchable-content-10" data-toc="true">Searchable Content</h3><p>You can configure the AI Helpbar to include AI-generated answers in the search results. These answers are trained on your Knowledge Base content and can be toggled on or off based on your preference.</p><figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/1885/4243849/firefox_k2cQCsfgYd.png" width="533px" height=""></figure><h2 id="data-privacy-and-security-11" data-toc="true">Data Privacy and Security聽</h2><p>At Helpjuice, your data privacy and security are of utmost importance to us. We ensure that your data is handled with care and remains secure throughout your interactions with our platform. Here鈥檚 how we protect your information:</p><ul> <li>We do not train our AI on your data.</li> <li>Your data is not stored within the AI.</li> <li>All data storage remains consistent with previous practices, securely housed in Helpjuice's database.</li> <li>Only the necessary information is passed to our self-hosted AI engine for faster processing.</li> </ul><h2 id="installing-the-ai-helpbar-12" data-toc="true">Installing the AI Helpbar</h2><p>Adding the AI Helpbar to your website or Knowledge Base is straightforward. Follow these simple steps to get started:</p><h3 id="for-external-websites-13" data-toc="true">For External Websites</h3><ol> <li>Navigate to the Swifty Settings section.</li> <li>Copy the provided code snippet.</li> <li>Paste the code at the end of the <code><body></code> tag on the page where you want the chatbot or helpbar to appear.</li> </ol><figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/1885/4284170/firefox_Yg3FPtICPP.png" width="533px" height=""></figure><div class="helpjuice-callout info"> <div class="helpjuice-callout-body"><p><span style="font-size:16px;"><strong>NOTE:</strong> If you change the settings after you embed the code, you need to re-embed it (remove the old one, and add the updated one).</span></p></div> <div class="helpjuice-callout-delete">聽</div> </div><h3 id="for-your-knowledge-base-14" data-toc="true">For Your Knowledge Base</h3><ol> <li>Enable the "Add To Your Knowledge Base" option in the settings.</li> <li>The chatbot and helpbar will automatically be added to your Knowledge Base, ready for users to interact with.</li> </ol><figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/1885/4236799/firefox_77ixkdonZk.png" width="533px" height=""></figure><p>By following these steps, you can quickly integrate the AI Helpbar into your platform, providing users with powerful tools to access information effortlessly.</p><h2 id="support-and-troubleshooting-15" data-toc="true">Support and Troubleshooting</h2><p>For any additional support or questions, please refer to our detailed documentation or contact our support team at support@helpjuice.com. 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