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Service Delivery | UK Wide | Access To 10,000+ Vehicles
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data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__summary"> <h2>We have enhanced the way we deliver our coach hire solutions</h2> <p><a data-udi="umb://document/e9374fe5e65a4e3aaf6560084890944a" href="http://web.archive.org/web/20231226204443/https://nxts.nationalexpress.com/about-us/terms-conditions" title="Terms & Conditions"><strong>Please see our updated Terms and Conditions here</strong></a></p> <p>Our updated terms and conditions outline the new way in which we will be delivering our coach hire solutions. We have enhanced our internal processes to offer you two distinct services when booking coach hire which includes: a detailed pre-planning stage (Sourcing Booking Service), followed by the fulfilment of your hire (Travel Service). </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="accordians" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> Sourcing Booking Service <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>This is the pre-planning stage is around journey planning, compliance and sourcing of vehicle. This will include the following services, which will be completed upon the acceptance of your bookings: –</p> <p>1. A detailed itinerary including driver plan<br/>2. Pick-up and drop off locations (confirmation of a suitable location based on hirer requirement)<br/>3. The routes following route risk assessments and reviews to ensure no access restrictions<br/>4. Vehicle details including vehicle facilities (e.g. Wi-Fi, toilet, tables etc.)<br/>5. Operator information following engineering and safety checks (the hirer has the right to reject the proposed operator and request an alternative)<br/>6. Journey timings including any required stops to comply with driver legal rest periods<br/>7. A named point of contact who will be available to assist with any query regarding the hire<br/>8. The Customer Charter (which includes contingency management – in the event of a service failure we will identify a suitable alternative delivery solution to ensure that the hire is fulfilled to the required standard)</p> <p>The pre-planning stage (Sourcing Booking Service) can be purchased separately and equates to 20% of the price quoted by your Dedicated Travel Consultant.</p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> Travel Service <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>This is the delivery of your hire. The Travel Service stage is optional, and should you not wish to complete your coach hire experience with National Express Transport Solutions you have the ability to source another transport solution.*</p> <p><br/>To learn more about our service enhancement please call our team on <strong><a style="color: #10364d;" href="tel:08452579845" class="InfinityNumber">0845 257 9845</a></strong><span> </span>or to make use of our enhanced service enquire today using <strong><a data-udi="umb://document/965b53fbb11542ff9efc2e793825f9c9" href="http://web.archive.org/web/20231226204443/https://nxts.nationalexpress.com/get-a-quote" title="Get a quote">our quick quote form</a></strong>.</p> <p>*Please note charges will apply if the Travel service is cancelled within 7 days of the date of travel. 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role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <button type="button" class="close nx-ease-in-out" data-dismiss="modal" alt="Close" title="Close" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h4 class="modal-title text-center ng-binding"></h4> </div> <div class="modal-body"> </div> </div> </div> </div> <div class="modal fade passengerClick" id="nx-journey-search-disabled-information" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <button type="button" class="close nx-ease-in-out" data-dismiss="modal" alt="Close" title="Close" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h4 class="modal-title text-center ng-binding"></h4> </div> <div class="modal-body"> </div> </div> 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id="eu-passengers-information-modal" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="eu-back-to-top"></a> <button type="button" class="close nx-ease-in-out" alt="Close" title="Close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h2 class="modal-title text-center"></h2> </div> <div class="modal-body"> <a href="#eu-back-to-top" class="nx-clickable">Back to top</a> <div class="modal-footer"></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="nx-journey-search-coachcards" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="cc-back-to-top"></a> <button type="button" class="close nx-ease-in-out" data-dismiss="modal" alt="Close" title="Close" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h4 class="modal-title text-center ng-binding"></h4> </div> <div class="modal-body"> <a href="#cc-back-to-top" class="nx-clickable">Back to top</a> <div class="modal-footer"></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="ouibus-passengers-information-modal" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="eu-back-to-top"></a> <button type="button" class="close nx-ease-in-out" alt="Close" title="Close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h2 class="modal-title text-center">Passenger descriptions</h2> </div> <div class="modal-body"> <h3>Passenger descriptions</h3> <p>Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.</p> <h4>Adults 2+</h4> <p>Adult fares are applicable to all passengers aged 2+. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian.</p> <h4>Infants 0-1 Inclusive</h4> <p>Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Unaccompanied children will not be carried.</p> <a href="#eu-back-to-top" class="nx-clickable">Back to top</a> <div class="modal-footer"></div> </div> </div> </div> </div> <script src="/web/20231226204443js_/https://nxts.nationalexpress.com/dist/js/vendor/jquery.3.5.1.min.js?v=master-83dfade773a395ac00cbe57f128e9d4b96d658ca" defer></script> <!--[if lt IE 9]> <script src="//cdnjs.cloudflare.com/ajax/libs/respond.js/1.4.2/respond.min.js"></script> <script src="//html5shiv.googlecode.com/svn/trunk/html5.js"></script> <script src="//cdnjs.cloudflare.com/ajax/libs/selectivizr/1.0.2/selectivizr-min.js"></script> <![endif]--> <script src="/web/20231226204443js_/https://nxts.nationalexpress.com/dist/js/vendor.min.js?v=master-83dfade773a395ac00cbe57f128e9d4b96d658ca" defer></script> <script src="/web/20231226204443js_/https://nxts.nationalexpress.com/dist/js/main.other.min.js?v=master-83dfade773a395ac00cbe57f128e9d4b96d658ca" defer></script> <script type="text/javascript"> window.addEventListener('DOMContentLoaded', function () { (function ($) { if ($('.cookie-msg').cookieBar) { $('.cookie-msg').cookieBar({ closeButton: '.cookie-btn' }); 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} } @media only screen and (max-width: 767px) { .mob_cta { right: 6%; } } @media only screen and (min-width: 992px) { h1.hero__title { margin-top: 20px !important; font-size: 50px; line-height: 60px; padding: 40px 70px 40px 70px; } } </style> <script> /* Modal trigger */ window.addEventListener('DOMContentLoaded', function () { (function ($) { $( ".accountNavigation__searchWrap li a, .mob_cta, li#utilityTop_Contact_Sales" ).on( "click", function() { $('#salesContent').modal('show'); } ); $('#utilityTop_Contact_Sales').html("Contact sales"); })(jQuery); }); </script> <style> .sectionGroup__block__accordion__title { font-size: 1em; line-height: 24px; height: auto; } .sectionGroup__block__accordion__text { line-height: 24px; padding: 10px 20px; } .sectionGroup__block__summary h2 span { font-weight: 700; } </style> <script src="//web.archive.org/web/20231226204443js_/https://widget.trustpilot.com/bootstrap/v5/tp.widget.bootstrap.min.js" async></script> <script> window.addEventListener('DOMContentLoaded', function () { (function ($) { /*Replace footer email sign up with logos*/ var logos = '<div class=\"footer_logos col-xs-6 col-sm-12\"><img class="lazy" width=\"183.67px\" height=\"90px\" style=\"padding:15px 0\" data-src=\"/media/6676/dvsa-earned-recognition-accredited-vehicle-operator-black.png\" /></div><div class=\"footer_logos col-xs-6 col-sm-12\"><img class="lazy" width=\"123.23px\" height=\"90px\" data-src=\"/media/6667/efqm-1.png\" /></div>'; $("#email_signup").html(logos); /*END Replace footer email sign up with logos*/ /*add header telephone link*/ // var telDesktop = '<a class="InfinityNumber" href="tel:03308281361" style="color: #12354c;">03308 281 361</a>'; // var telMobile = '<a class="InfinityNumber mobilePanel__link" href="tel:03308281361" style="color: #12354c;"><i class="fa fa-phone fa-fw nav_icon" aria-hidden="true"></i> 03308 281 361</a>'; // $('.accountNavigation__list').empty(); // $('.accountNavigation__list').append('<li>' + telDesktop + '</li>'); // $('#utilityTop_0845_257_9845').empty(); // $('#utilityTop_0845_257_9845').append(telMobile); /*Override cookie banner html*/ $("p.left").html('This website uses cookies, by continuing to access the site you are agreeing to their use. <a href="http://web.archive.org/web/20231226204443/https://www.nationalexpressgroup.com/cookie-policy/" target="_blank">Learn more about cookies</a>'); })(jQuery); }); </script> <style> .cookie-msg{display:none !important}; /*hotfix for overlay in carsosel*/ .offerCard__overlay { height: inherit !important; } </style> <style> /* CSS for JP when used on smaller hero types */ .hero--has-float-planner #discourage-div { position: absolute; top: auto; left: 0; right: 0; bottom: -238px; margin: 0 auto; max-width: 1300px; width: 95%; z-index: 10000; } @media (min-width: 329px) { .hero--has-float-planner #discourage-div { bottom: -214px; } } @media (min-width: 373px) { .hero--has-float-planner #discourage-div { bottom: -190px; } } @media (min-width: 453px) { .hero--has-float-planner #discourage-div { bottom: -166px; } } @media (min-width: 562px) { .hero--has-float-planner #discourage-div { bottom: -142px; } } @media (min-width: 768px) { .hero--has-float-planner #discourage-div { bottom: -149px; width: 100%; } } @media (min-width: 992px) { .hero--has-float-planner #discourage-div { bottom: -146px; width: 95%; } } @media (min-width: 1278px) { .hero--has-float-planner #discourage-div { bottom: -122px; width: 95%; } } @media (min-width: 1650px) { .hero--has-float-planner #discourage-div { bottom: -122px; width: 95%; } } /* Reduce menu item size */ .primaryNavigationBar__link { font-size: 0.9em !important; } /* Extend menu width */ .primaryNavigationBar__list { margin: 0px 2vw !important; display: flex !important; justify-content: space-between !important; } /* Update button style in pod */ .destinationGroup__block__price { background: #ffffff; color: #12354c; } /* Remove date on cae study pods */ .blog__container__content--date p { display: none; } /* Add space above trio */ .destinationGroup__block.destinationGroup__block--pricetag { margin-top: 50px; } /* Contact sales styles */ li#utilityTop_Contact_Sales { padding: 5px 0.6em; background-color: #0055B8; color: #fff; border-radius: 4px; width: fit-content; margin-left: 25px; margin-bottom: 8px; font-weight: 700; font-size: 1.1rem; cursor: pointer; } /* Nav Icons */ i.fa.fa-bus.fa-fw.nav_icon, i.fa.fa-wheelchair-alt.fa-fw.nav_icon { display: none; } /* homepage pods */ a[title="Trio is now live!"] h2, a[title="Trio is now live!"] h5 { color: #fff; } a[title="Carbon Calculator"] h2, a[title="Carbon Calculator"] h5 { text-shadow: 0.5px 0px 0px black, -0.5px 0px 0px black, 0px 0.5px 0px black, 0px -0.5px 0px black !important; } a[title="Book in Advance!"] h2, div[title="Book in Advance!"] h5 { text-shadow: 0.5px 0px 0px black, -0.5px 0px 0px black, 0px 0.5px 0px black, 0px -0.5px 0px black !important; } a[title="Bespoke School Transport"] h2, a[title="Bespoke School Transport"] h5 { text-shadow: 0.5px 0px 0px black, -0.5px 0px 0px black, 0px 0.5px 0px black, 0px -0.5px 0px black !important; } </style> <script> let header__logo = document.querySelector('.headerPrimary__logo img'); header__logo.setAttribute('width', '296'); header__logo.setAttribute('height', '65'); let top_usps = document.querySelectorAll('div[data-title="USPs"] .textOffer img.iconpod-img'); top_usps.forEach((img) => { img.setAttribute('width', '90'); img.setAttribute('height', '90'); }); let iconpod_imgs = document.querySelectorAll('div[data-title="USPs"] img'); iconpod_imgs.forEach((img) => { img.setAttribute('width', '100'); 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} .contactSalesBtn .modal-header>button { position: absolute; top: 0px; color: #000; background-color: #ffffff; right: auto; } .offerCard__overlay { opacity: .3; } .contactSalesBtn .modal-dialog { width: 1030px !important; top: 0; } .contactSalesBtn .modal-content-flex { display: flex; flex-direction: row; gap: 30px; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex { width: 500px; border: 8px solid #fff; border-radius: 10px; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex .offerCard__title { font-size: 2em; font-weight: 600; margin-bottom: 20px; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex .offerCard__subtitle { font-size: 1.3em; font-weight: 600; border: 2px solid #fff; padding: 10px 20px; border-radius: 10px; text-align: center; background-color: #0055B8; } @media only screen and (min-width: 1049px) { .contactSalesBtn .modal-dialog { width: 100% !important; } .contactSalesBtn .modal-content-flex { display: flex; flex-direction: column; 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flex-direction: column; justify-content: space-evenly; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex { width: 100%; border: 2px solid #fff; height: 300px; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex .offerCard__title { font-size: 22px; max-width: 100%; text-align: center; } .contactSalesBtn .modal_content_innerContainer .offerCard-flex .offerCard__subtitle { font-size: 20px; margin: 0 auto; } } @media(max-width: 740px) { .contactSalesBtn .modal-content-flex { display: flex; flex-direction: column; padding-left: 0; width: 96vw; } .contactSalesBtn .modal-header { border: none; display: flex; justify-content: flex-end; padding: 0px; margin-bottom: 30px; } .contactSalesBtn .modal_content_innerContainer { display: flex; flex-direction: column; gap: 15px; } .contactSalesBtn .modal_content_innerContainer .offerCard__overlay { height: 225px; } .contactSalesBtn .modal_content_innerContainer .offerCard__content{ height: 225px; margin: 0px; padding: 15px; flex-direction: column; 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background-color: #000000; width: 100%; height: 100%;position: absolute; opacity: 0.4; z-index:1;"> </div> <div class="offerCard__content"> <div class="container"> <div class="offerCard__title" style="z-index:2"> Looking to hire a coach for an event or occasion? </div> <div class="offerCard__subtitle" style="z-index:2"> Get a coach hire quote </div> </div> </div> </div> </a> <a href="/web/20231226204443/https://nxts.nationalexpress.com/business-solutions/request-a-call"> <div class="offerCard offerCard--tall offerCard--has-bg lazy_click offerCard-flex" style="background-image: url(/web/20231226204443im_/https://nxts.nationalexpress.com/media/11520/coach_fleet_transport_solutions.jpg);"> <div class="offerCard__overlay"></div> <div class="podTint" style="display: block; background-color: #000000; width: 100%; height: 100%;position: absolute; opacity: 0.4; z-index:1;"> </div> <div class="offerCard__content"> <div class="container"> <div class="offerCard__title" style="z-index:2"> Looking for smart and sustainable transport solutions? </div> <div class="offerCard__subtitle" style="z-index:2"> Chat with our business team </div> </div> </div> </div> </a> </div> </div> </div> </div> </div> <!-- Page Speed fixes START --> <script> let uspNewLogos = document.querySelectorAll('div[data-title="USP strip - New"] img.iconpod-img'); 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