Grace Gupta - GTM Alliance

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After all, figuring out how to keep your customers aboard ship and reduce churn rate could help prevent revenue loss....</p> </section> </a> <footer class="post-card-meta"> <ul class="author-list"> <li class="author-list-item"> <div class="author-name-tooltip"> Grace Gupta </div> <a href="/author/grace/" class="static-avatar"> <img class="author-profile-image" src="/content/images/size/w100/2022/07/grace.jpeg" alt="Grace Gupta" /> </a> </li> </ul> <span class="reading-time">5 min read</span> </footer> </div> </article> <article class="post-card"> <a class="post-card-image-link" href="/empower-your-employees-by-building-a-culture-that-values-every-customer-interaction/"> <img class="post-card-image" src="/content/images/size/w800/2023/07/Screenshot-2023-07-04-at-10.19.25.png" alt="Empower your employees by building a culture that values every customer interaction" /> </a> <div class="post-card-content"> <div class="post-visibility-public" href="/signin">Members-only</div> <a class="post-card-content-link" href="/empower-your-employees-by-building-a-culture-that-values-every-customer-interaction/"> <header class="post-card-header"> <span class="post-card-tags">Customer success</span> <h2 class="post-card-title">Empower your employees by building a culture that values every customer interaction</h2> </header> <section class="post-card-excerpt"> <p>As a CS leader, there’s a responsibility to set the standard through your actions. 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To ensure each customer interaction counts and your whole company recognizes and values each customer interaction, this needs to come from the C-suite....</p> </section> </a> <footer class="post-card-meta"> <ul class="author-list"> <li class="author-list-item"> <div class="author-name-tooltip"> Grace Gupta </div> <a href="/author/grace/" class="static-avatar"> <img class="author-profile-image" src="/content/images/size/w100/2022/07/grace.jpeg" alt="Grace Gupta" /> </a> </li> </ul> <span class="reading-time">12 min read</span> </footer> </div> </article> <article class="post-card"> <a class="post-card-image-link" href="/the-customer-health-score-how-to-master-this-metric/"> <img class="post-card-image" src="/content/images/size/w800/2023/07/Screenshot-2023-07-19-at-16.58.07-1.png" alt="The customer health score: How to master this metric" /> </a> <div class="post-card-content"> <div class="post-visibility-public" href="/signin">Members-only</div> <a class="post-card-content-link" href="/the-customer-health-score-how-to-master-this-metric/"> <header class="post-card-header"> <span class="post-card-tags">Customer success</span> <h2 class="post-card-title">The customer health score: How to master this metric</h2> </header> <section class="post-card-excerpt"> <p>When analyzing your accounts (your customers), the customer health score offers you the ability to predict the longevity of this business relationship....</p> </section> </a> <footer class="post-card-meta"> <ul class="author-list"> <li class="author-list-item"> <div class="author-name-tooltip"> Grace Gupta </div> <a href="/author/grace/" class="static-avatar"> <img class="author-profile-image" src="/content/images/size/w100/2022/07/grace.jpeg" alt="Grace Gupta" /> </a> </li> </ul> <span class="reading-time">8 min read</span> </footer> </div> </article> <article class="post-card"> <a class="post-card-image-link" href="/what-are-the-go-to-kpis-and-metrics-used-in-customer-success/"> <img class="post-card-image" src="/content/images/size/w800/2023/03/customersuccesskpis.jpg" alt="What are the go-to KPIs and metrics used in customer success?" /> </a> <div class="post-card-content"> <div class="post-visibility-public" href="/signin">Members-only</div> <a class="post-card-content-link" href="/what-are-the-go-to-kpis-and-metrics-used-in-customer-success/"> <header class="post-card-header"> <span class="post-card-tags">Go-to-Market</span> <h2 class="post-card-title">What are the go-to KPIs and metrics used in customer success?</h2> </header> <section class="post-card-excerpt"> <p>Picture this: you have an in-demand product, a seemingly solid customer base, and money pouring in. 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What can we do to remedy this failure?...</p> </section> </a> <footer class="post-card-meta"> <ul class="author-list"> <li class="author-list-item"> <div class="author-name-tooltip"> Grace Gupta </div> <a href="/author/grace/" class="static-avatar"> <img class="author-profile-image" src="/content/images/size/w100/2022/07/grace.jpeg" alt="Grace Gupta" /> </a> </li> </ul> <span class="reading-time">6 min read</span> </footer> </div> </article> <article class="post-card"> <a class="post-card-image-link" href="/5-ways-csms-can-drive-product-adoption/"> <img class="post-card-image" src="/content/images/size/w800/2022/09/productadoption.jpg" alt="5 ways CSMs can drive product adoption" /> </a> <div class="post-card-content"> <div class="post-visibility-public" href="/signin">Members-only</div> <a class="post-card-content-link" href="/5-ways-csms-can-drive-product-adoption/"> <header class="post-card-header"> <span class="post-card-tags">Customer success</span> <h2 class="post-card-title">5 ways CSMs can drive product adoption</h2> </header> <section class="post-card-excerpt"> <p>A low-adoption rate is one thing, but unengaged customers left to their own devices may decide to cancel their subscription. Success in adoption is determined by how often and how effectively your customer uses your product....</p> </section> </a> <footer class="post-card-meta"> <ul class="author-list"> <li class="author-list-item"> <div class="author-name-tooltip"> Grace Gupta </div> <a href="/author/grace/" class="static-avatar"> <img class="author-profile-image" src="/content/images/size/w100/2022/07/grace.jpeg" alt="Grace Gupta" /> </a> </li> </ul> <span class="reading-time">8 min read</span> </footer> </div> </article> </div> </div> <div class="sidebar-nav"> <div class="section-wrapper" style="margin-bottom: 4rem;"> <div class="section-title"> Subscribe for free </div> <section class="subscribe-form"> <p>Get industry insights</p> <form data-members-form="subscribe"> <input data-members-email type="email" required="true" placeholder="youremail@example.com"/> <br> <button type="submit">Join</button> </form> </section> </div> <div class="section-wrapper section-events-list-wrapper"> <div 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