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data-analytics-element-engagement="hover - support" data-analytics-exit-link="true" aria-label="Support" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-support"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 44 44" width="44" xmlns="http://www.w3.org/2000/svg"><path d="m42.1206 18.0337v1.635h1.406v.844h-1.406v3.574c0 .744.281 1.06.937 1.06.182 0 .282-.006.469-.023v.849c-.199.036-.392.059-.592.059-1.3 0-1.822-.48-1.822-1.687v-3.832h-1.019v-.844h1.019v-1.635zm-6.131 1.635h.961v.937h.093c.188-.615.914-1.049 1.752-1.049.164 0 .375.012.504.03v1.008c-.082-.024-.445-.059-.644-.059-.961 0-1.659.644-1.659 1.535v3.914h-1.007zm-2.463 3.158c0-1.5-.674-2.361-1.869-2.361s-1.869.861-1.869 2.361c0 1.494.674 2.361 1.869 2.361s1.869-.867 1.869-2.361zm-4.781 0c0-2.033 1.113-3.27 2.912-3.27s2.912 1.237 2.912 3.27c0 2.027-1.113 3.27-2.912 3.27s-2.912-1.243-2.912-3.27zm-2.108 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class="globalnav-searchfield-wrapper"><input placeholder="Search apple.com" aria-label="Search apple.com" autocorrect="off" autocapitalize="off" autocomplete="off" spellcheck="false" class="globalnav-searchfield-input"/><input id="globalnav-searchfield-src" type="hidden" name="src" value/><input type="hidden" name="type" value/><input type="hidden" name="page" value/><input type="hidden" name="locale" value/><button aria-label="Clear search" tabindex="-1" type="button" class="globalnav-searchfield-reset"><span class="globalnav-image-regular"><svg height="14" viewBox="0 0 14 14" width="14" xmlns="http://www.w3.org/2000/svg"><path d="m7 .0339a6.9661 6.9661 0 1 0 6.9661 6.9661 6.9661 6.9661 0 0 0 -6.9661-6.9661zm2.798 8.9867a.55.55 0 0 1 -.778.7774l-2.02-2.02-2.02 2.02a.55.55 0 0 1 -.7784-.7774l2.0206-2.0206-2.0204-2.02a.55.55 0 0 1 .7782-.7778l2.02 2.02 2.02-2.02a.55.55 0 0 1 .778.7778l-2.0203 2.02z"/></svg></span><span class="globalnav-image-compact"><svg height="16" viewBox="0 0 16 16" 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<script type="text/javascript" src="/ac/localnav/4/scripts/ac-localnav.built.js"></script> <main class="main" role="main"> <section class="section banner-gray mainnav-overlap" data-component-name="banner"> <div class="section-content"> <div class="banner-content"> <div class="banner-content__icon icon-location" aria-hidden="true"></div> <div class="banner-content__title typography-tout"> <span class="banner-content__title-copy">New Zealand, English</span> <span class="preceeding-spacer"></span> <a class="banner-content__cta typography-tout more" href="/legal/warranty/statutoryrights.html">Choose your country/region</a> </div> </div> </section> <div class="document-wrapper single-tab-item" data-ac-gallery-fade> <div class="section-slide" id="beforepresent" data-ac-gallery-item> <dl data-path="/legal/statutory-warranty/nz/index/index" class="cmp-contentfragment"> <section class="section header-text-center"> <div class="section-content"> <div class="cmp-contentfragment__element cmp-contentfragment__element--title"> <dt class="cmp-contentfragment__element-label"></dt> <dd class="cmp-contentfragment__element-value"> <h1>Apple Products and New Zealand Consumer Law</h1> </dd> <div> <div class="cmp-contentfragment__element cmp-contentfragment__element--summary"> <dt class="cmp-contentfragment__element-label"></dt> <dd class="cmp-contentfragment__element-value"> <p class="typography-intro large-8 medium-10 small-12 center"> </p> </dd> </div> </div> </section> <div class="cmp-contentfragment__element cmp-contentfragment__element--content"> <dt class="cmp-contentfragment__element-label"></dt> <dd class="cmp-contentfragment__element-value"> <section class="section"> <div class="section-content"> <div class="row top-padding bottom-padding large-10 large-offset-1 small-12 small-offset-0"><p>When you purchase Apple hardware products, you will receive coverage from the Apple Limited Warranty. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+.</p><p>Should your product be defective, you can choose to make a claim under New Zealand consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable).</p><p>Non–Apple branded products purchased from Apple are also eligible for coverage under New Zealand consumer law, but are not covered by the Apple Limited Warranty, the AppleCare Protection Plan, or AppleCare+.</p><p><b>Summary of New Zealand consumer law, the Apple Limited Warranty, the AppleCare Protection Plan and AppleCare+</b></p><table cellspacing="0" cellpadding="0"><tbody><tr><td valign="middle"><p></p></td><td valign="middle"><p><b>New Zealand consumer law</b></p><p></p></td><td valign="middle"><p><b>Apple Limited Warranty</b></p></td><td valign="middle"><p><b>AppleCare Protection Plan or AppleCare+</b></p><p></p></td></tr><tr><td valign="middle"><p><b>Repair or replacement coverage for</b></p><p></p></td><td valign="middle"><p>Defects arising <b>when or after </b>customer takes delivery</p><p></p></td><td valign="middle"><p>Defects arising <b>after </b>customer takes delivery</p><p></p></td><td valign="middle"><p>Defects arising <b>after </b>customer takes delivery</p><p> </p></td></tr><tr><td valign="middle"><p><b>Claim period</b></p><p></p></td><td valign="middle"><p>A reasonable period from date of delivery until the failure becomes apparent.</p></td><td valign="middle"><p>2 years from date of purchase for Apple Watch Edition<br>1 year from date of purchase for all other Apple products</p><p></p></td><td valign="middle"><p><b>Three years</b> from AppleCare+ purchase date for Mac, Apple-branded display, Apple TV or Apple Watch Edition</p><p><br><b>Two years</b> from AppleCare+ purchase date for Apple Watch, HomePod, iPad, iPhone, iPod, or Apple- or Beats-branded headphones</p><p><br><b>Three years</b> from Apple TV purchase date for AppleCare Protection Plan for Apple TV</p><p></p></td></tr><tr><td valign="middle"><p><b>Cost of coverage</b></p><p></p></td><td valign="middle"><p>Provided at no additional cost</p><p></p><p></p></td><td valign="middle"><p>Included at no additional cost</p><p></p></td><td valign="middle"><p>Available for additional cost</p><p></p></td></tr><tr><td valign="middle"><p><b>Who to contact to make a claim</b></p><p></p></td><td valign="middle"><p>The seller</p><p></p></td><td valign="middle"><p>Apple Support<sup>1</sup>, Apple Retail Store or Apple Authorised Service Provider</p><p></p></td><td valign="middle"><p>Apple Support<sup>1</sup>, Apple Retail Store or Apple Authorised Service Provider</p><p></p></td></tr><tr><td valign="middle"><p><b>Included repair or replacement options</b></p><p></p></td><td valign="middle"><p>Contact the seller for details</p><p></p></td><td valign="middle"><p>Carry-in or mail-in service<sup>2</sup></p><p><sup></sup><br></p></td><td valign="middle"><p>Carry-in or mail-in service; express replacement service for Apple Watch, Apple TV, HomePod, iPad, iPhone (excluding screen-only damage); or onsite service for Mac</p><p></p></td></tr><tr><td valign="middle"><p><b>Overseas repair or replacement</b></p><p></p></td><td valign="middle"><p>Contact the seller for details</p><p></p></td><td valign="middle"><p>Yes<sup>3</sup></p><p><sup></sup><br></p></td><td valign="middle"><p>Yes<sup>3</sup></p></td></tr><tr><td valign="middle"><p><b>Technical support</b></p><p></p></td><td valign="middle"><p>None</p><p></p></td><td valign="middle"><p>2 years from date of purchase for Apple Watch Edition<br>90 days from date of purchase for all other Apple products</p><p></p></td><td valign="middle"><p><b>Three years</b> from AppleCare+ purchase date for Mac, Apple-branded display, Apple TV or Apple Watch Edition</p><p><br><b>Two years </b>from AppleCare+ purchase date for Apple Watch, HomePod, iPad, iPhone, iPod, or Apple- or Beats-branded headphones</p><p><br><b>Three years </b>from Apple TV purchase date for AppleCare Protection Plan for Apple TV </p><p></p></td></tr></tbody></table><p> </p><p>The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan, or AppleCare+. Copies of those respective terms and conditions are available at <a href="http://apple.com/nz/legal/warranty/">apple.com/nz/legal/warranty/</a> and <a href="http://apple.com/nz/legal/sales-support/">apple.com/nz/legal/sales-support/</a>.</p><p>*This page has been prepared by Apple and its contents are not endorsed by any third party.</p><ul><li>Apple Support: 0800-127-753.</li><li>Availability of each option depends on the country in which service is requested and the location of an Apple Authorised Service Provider. Apple may also request that the customer replace components with readily installable parts.</li><li>Apple may restrict service to the country where Apple or its authorised distributors originally sold the Apple product.</li></ul><p>Apple Sales New Zealand<br>PO Box 912015, Auckland Mail Centre, Auckland 1142.</p><p>Summary of New Zealand statutory consumer guarantees</p><table cellspacing="0" cellpadding="0"><tbody><tr><td valign="middle"><p><b>Consumer guarantees in relation to goods</b></p><p></p></td><td valign="middle"><p><b>Consumer guarantees in relation to services</b></p><p></p></td></tr><tr><td valign="middle"><p>The goods will be of acceptable quality.</p><p></p></td><td valign="middle"><p>We will provide the services with due care and skill.</p><p></p></td></tr><tr><td valign="middle"><p>The goods will be fit for a particular purpose.</p><p></p></td><td valign="middle"><p>The services will be fit for a particular purpose.</p></td></tr><tr><td valign="middle"><p>The goods will match their description.</p><p></p></td><td valign="middle"><p>The services will be provided within a reasonable time.</p><p></p></td></tr><tr><td valign="middle"><p>The goods will match the sample or demonstration model.</p><p></p></td><td valign="middle"><p></p></td></tr><tr><td valign="middle"><p>You have title to the goods.</p><p></p></td><td valign="middle"><p></p></td></tr><tr><td valign="middle"><p>You have undisturbed possession of the goods.</p><p></p></td><td valign="middle"><p></p></td></tr><tr><td valign="middle"><p>There are no undisclosed securities on the goods.</p><p></p><p></p></td><td valign="middle"><p></p></td></tr></tbody></table><p> </p><p>For Apple-branded goods, in addition to the above, we also guarantee that we will take reasonable action to ensure that facilities for repairs and spare parts are reasonably available for a reasonable time and that we will honour our Apple Limited Warranty and, where applicable, the AppleCare Protection Plan or AppleCare+.</p><p>Under New Zealand consumer law, the remedy you are entitled to if a product fails to meet a consumer guarantee will depend on whether the failure to comply with the guarantee is serious or minor, and whether it can be fixed.</p><p>Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time. In this case, the seller can choose to offer you a refund, replacement, repair or, in the case of services, resupply. If the seller does not fix the problem or takes too long, you may be able to get it fixed by someone else and recover the costs from the seller depending on the circumstances.</p><table cellspacing="0" cellpadding="0"><tbody><tr><td valign="middle"><p><b>Remedies for major failure with goods</b></p><p></p></td><td valign="middle"><p><b>Remedies for major failure with services</b></p><p></p></td></tr><tr><td valign="middle"><p>Return the product and ask for a refund.</p><p></p></td><td valign="middle"><p>Cancel the contract.</p><p></p></td></tr><tr><td valign="middle"><p>Return the product and ask for an identical replacement, or one of similar value if reasonably available.</p><p></p></td><td valign="middle"><p>Keep the contract and negotiate a reduced price for the drop in value of the service — this may mean asking for some of your money back if you have already paid.</p><p></p></td></tr></tbody></table><p> </p><p>For goods, there is a serious failure to comply with a consumer guarantee when:</p><ul><li>You would not have purchased the product if you had known about the problem.</li><li>The product is significantly different from the description, sample or demonstration model you were shown.</li><li>The product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time.</li><li>The product is substantially unfit for a purpose that you told the supplier about, and cannot easily be made fit within a reasonable time.</li><li>The product is unsafe.</li></ul><p>For services, there is a serious failure to comply with a consumer guarantee when:</p><ul><li>You would not have engaged the service if you had known the nature and extent of the problem.</li><li>The service does not meet the reasonable expectations for that type of service, and the problem cannot be rectified within a reasonable time.</li><li>You told the supplier that you wanted the service for a specific purpose, which was not fulfilled, and the problem could not be easily rectified within a reasonable time.</li><li>You told the supplier that you wanted a specific result, yet the service and end result failed to meet your specifications and could not be easily rectified within a reasonable time.</li><li>The supply of the service has created an unsafe situation.</li></ul><p>040121 Consumer law matrix - New Zealand</p></div> </div> </section> </dd> </div> </dl> </div> </div> </main> <footer id="ac-globalfooter" class="no-js " lang="en-NZ" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <nav class="ac-gf-breadcrumbs" aria-label="Breadcrumbs" role="navigation"> <a href="https://www.apple.com/nz/" class="home ac-gf-breadcrumbs-home"> <span class="ac-gf-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="ac-gf-breadcrumbs-home-label">Apple</span> <span class="ac-gf-breadcrumbs-home-chevron"></span> <span 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