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xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path fill="currentColor" d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"/></svg></div></div></div><nav class="nav-dropdown-list w-dropdown-list"><a href="/blog" class="nav-dropdown-link w-dropdown-link">Blog</a><a href="https://docs.userflow.com/docs" class="nav-dropdown-link w-dropdown-link">Documentation</a><a href="/customers" class="nav-dropdown-link w-dropdown-link">Customers</a><a href="/best-practices" class="nav-dropdown-link w-dropdown-link">Best practices</a><a href="https://docs.userflow.com/docs/dev" class="nav-dropdown-link w-dropdown-link">Developer Docs</a></nav></div><div class="nav-button-wrap navigation"><a href="https://app.userflow.com/app/sign-in?__hstc=17958374.732a3001c521056a8c4cee5bb17d47c5.1721370265869.1729849049053.1730088044328.24&__hssc=17958374.3.1730088044328&__hsfp=3499748124" class="nav-link icon w-inline-block"><div class="nav-icon-wrap"><img loading="lazy" src="https://cdn.prod.website-files.com/666bc9172254723eadc4af82/671b266ef78f063b3417c33b_sign-in-light.svg" alt="sign" class="nav-icon-light"/><img loading="lazy" src="https://cdn.prod.website-files.com/666bc9172254723eadc4af82/671b210cefebad642f8669a1_sign-in.svg" alt="sign" class="nav-icon-dark"/></div></a><a href="/demo#schedule" class="secondary-button small navigation w-button">Book a Demo</a><a href="https://app.userflow.com/app/create-account" class="primary-button navigation w-button">Start Free Trial</a></div></div></nav><div class="nav-menu-button-area"><a href="https://app.userflow.com/app/create-account" class="primary-button navigation mobile w-button">Start Free Trial</a><div data-w-id="70b3e3bc-be99-b6f6-e925-a9f4623c3870" class="nav-menu-button"><div class="nav-menu-line"></div><div class="nav-menu-line"></div><div class="nav-menu-line"></div></div></div></div></div></div></div></div></div><div class="hero-area"><div class="w-layout-blockcontainer container w-container"><div class="hero-wrap"><div class="hero-bg"></div><div class="hero-bg right-bg"></div><div class="hero-content-wrap"><h1 class="hero-title">Resource center<br/><span class="hero-title-subtext">best practices</span></h1><p class="hero-content">A resource center is an amazing way to onboard and provide continuous support for your end users.</p><p class="hero-content">Learn how you can build an amazing resource center using Userflow.</p></div></div></div></div></section><section class="customer-section"><div class="w-layout-blockcontainer container w-container"><div class="customer-area"><div class="customer-wrap"><div class="customer-image-wrap"><div class="loom-code w-embed w-iframe"><iframe src="https://www.loom.com/embed/6e4d8a1078f940ac826fd44c111cd76c" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div><div class="customer-content-wrap"><h2 class="section-title">What is a resource center?</h2><p class="section-content">In the first video of the series Userflow co-founder Esben Friis-Jensen introduces you to what a resource center is and some of the powers of having it in your SaaS application.<br/></p></div></div><div class="product-features-wrap"><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc5590-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-question-circle" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="question-circle" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M256 512A256 256 0 1 0 256 0a256 256 0 1 0 0 512zM169.8 165.3c7.9-22.3 29.1-37.3 52.8-37.3h58.3c34.9 0 63.1 28.3 63.1 63.1c0 22.6-12.1 43.5-31.7 54.8L280 264.4c-.2 13-10.9 23.6-24 23.6c-13.3 0-24-10.7-24-24V250.5c0-8.6 4.6-16.5 12.1-20.8l44.3-25.4c4.7-2.7 7.6-7.7 7.6-13.1c0-8.4-6.8-15.1-15.1-15.1H222.6c-3.4 0-6.4 2.1-7.5 5.3l-.4 1.2c-4.4 12.5-18.2 19-30.6 14.6s-19-18.2-14.6-30.6l.4-1.2zM224 352a32 32 0 1 1 64 0 32 32 0 1 1 -64 0z"></path><path class="fa-primary" fill="currentColor" d="M222.6 128c-23.7 0-44.8 14.9-52.8 37.3l-.4 1.2c-4.4 12.5 2.1 26.2 14.6 30.6s26.2-2.1 30.6-14.6l.4-1.2c1.1-3.2 4.2-5.3 7.5-5.3h58.3c8.4 0 15.1 6.8 15.1 15.1c0 5.4-2.9 10.4-7.6 13.1l-44.3 25.4c-7.5 4.3-12.1 12.2-12.1 20.8V264c0 13.3 10.7 24 24 24c13.1 0 23.8-10.5 24-23.6l32.3-18.5c19.6-11.3 31.7-32.2 31.7-54.8c0-34.9-28.3-63.1-63.1-63.1H222.6zM256 384a32 32 0 1 0 0-64 32 32 0 1 0 0 64z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Self-help widget</h3><p class="product-content">With a Userflow resource center, you can empower users find help on their own, directly in your app.</p></div></div><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc5598-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-toggle-on" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="toggle-on" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M192 64C86 64 0 150 0 256S86 448 192 448H384c106 0 192-86 192-192s-86-192-192-192H192zm192 96a96 96 0 1 1 0 192 96 96 0 1 1 0-192z"></path><path class="fa-primary" fill="currentColor" d="M288 256a96 96 0 1 1 192 0 96 96 0 1 1 -192 0z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Always-on</h3><p class="product-content">By having the resource center always on users can get quality support without you being online.</p></div></div><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc55a0-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-layer-plus" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="layer-plus" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M264.5 133.2c14.9-6.9 32.1-6.9 47 0l218.6 101c8.5 3.9 13.9 12.4 13.9 21.8s-5.4 17.9-13.9 21.8l-218.6 101c-14.9 6.9-32.1 6.9-47 0L45.9 277.8C37.4 273.8 32 265.3 32 256s5.4-17.9 13.9-21.8l218.6-101zM476.9 337.6l53.2 24.6c8.5 3.9 13.9 12.4 13.9 21.8s-5.4 17.9-13.9 21.8l-218.6 101c-14.9 6.9-32.1 6.9-47 0L45.9 405.8C37.4 401.8 32 393.3 32 384s5.4-17.9 13.9-21.8l53.2-24.6 152 70.2c23.4 10.8 50.4 10.8 73.8 0l152-70.2z"></path><path class="fa-primary" fill="currentColor" d="M488 24c0-13.3-10.7-24-24-24s-24 10.7-24 24l0 32H408c-13.3 0-24 10.7-24 24s10.7 24 24 24h32l0 32c0 13.3 10.7 24 24 24s24-10.7 24-24V104h32c13.3 0 24-10.7 24-24s-10.7-24-24-24H488V24z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Multi-purpose</h3><p class="product-content">A resource center can be used for multiple things, like checklists, knowledge base search and more.</p></div></div></div></div></div></section><section class="customer-section"><div class="w-layout-blockcontainer container w-container"><div class="customer-area"><div class="customer-wrap"><div class="customer-content-wrap"><h2 class="section-title">Checklist</h2><p class="section-content">A great thing to include in a resource center is a checklist that gives users the possibility to do task-by-task onboarding. Learn how to do it in this video.</p></div><div class="customer-image-wrap"><div class="loom-code w-embed w-iframe"><iframe src="https://www.loom.com/embed/d27cdac06eec4c048ba27e92c55d3511" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div></div><div class="product-features-wrap"><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc55b4-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-tasks" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="tasks" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M160 416c0 17.7 14.3 32 32 32H480c17.7 0 32-14.3 32-32s-14.3-32-32-32H192c-17.7 0-32 14.3-32 32zm64-160c0 17.7 14.3 32 32 32H480c17.7 0 32-14.3 32-32s-14.3-32-32-32H256c-17.7 0-32 14.3-32 32zm32-128H480c17.7 0 32-14.3 32-32s-14.3-32-32-32H256c-17.7 0-32 14.3-32 32s14.3 32 32 32z"></path><path class="fa-primary" fill="currentColor" d="M153.8 72.1c8.9-9.9 8.1-25-1.8-33.9s-25-8.1-33.9 1.8L63.1 101.1 41 79C31.6 69.7 16.4 69.7 7 79s-9.4 24.6 0 33.9l40 40c4.7 4.7 11 7.2 17.6 7s12.8-3 17.2-7.9l72-80zm0 160c8.9-9.9 8.1-25-1.8-33.9s-25-8.1-33.9 1.8L63.1 261.1 41 239c-9.4-9.4-24.6-9.4-33.9 0s-9.4 24.6 0 33.9l40 40c4.7 4.7 11 7.2 17.6 7s12.8-3 17.2-7.9l72-80zM48 464a48 48 0 1 0 0-96 48 48 0 1 0 0 96z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Onboard task-by-task</h3><p class="product-content">By embedding a checklist in your resource center you allow users to feel accomplishment by completing a set of initial onboarding tasks.</p></div></div><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc55bc-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-bullseye-arrow" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="bullseye-arrow" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M335.2 244.7c.5 3.7 .8 7.5 .8 11.3c0 44.2-35.8 80-80 80s-80-35.8-80-80s35.8-80 80-80c3.8 0 7.6 .3 11.3 .8l31.2-31.2L293.7 117c-12-3.3-24.7-5-37.7-5c-79.5 0-144 64.5-144 144s64.5 144 144 144s144-64.5 144-144c0-13.1-1.7-25.7-5-37.7l-28.6-4.8-31.2 31.2zm110.1-20.8c1.8 10.4 2.7 21.1 2.7 32.1c0 106-86 192-192 192S64 362 64 256S150 64 256 64c10.9 0 21.6 .9 32.1 2.7l9.3-9.3 43.1-43.1C314 5 285.6 0 256 0C114.6 0 0 114.6 0 256S114.6 512 256 512s256-114.6 256-256c0-29.6-5-58-14.3-84.5l-43.1 43.1-9.3 9.3z"></path><path class="fa-primary" fill="currentColor" d="M331.2 146.9l-8.4-50.7c-1.7-10.2 1.6-20.6 8.9-27.9l51.2-51.2C391 9 404.7 11.9 409 22.5L432 80l57.5 23c10.7 4.3 13.5 18 5.4 26.2l-51.2 51.2c-7.3 7.3-17.7 10.6-27.9 8.9l-50.7-8.4L273 273c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l92.1-92.1z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Target the right users</h3><p class="product-content">You can set auto-start conditions with user attributes for your checklist to target the right users with the right onboarding.</p></div></div><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc55c4-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-bullseye-pointer" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="bullseye-pointer" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M448 256c0 106-86 192-192 192c-3.9 0-7.8-.1-11.7-.4l-18.4 62.6c9.9 1.2 19.9 1.8 30.1 1.8c141.4 0 256-114.6 256-256S397.4 0 256 0S0 114.6 0 256c0 10.2 .6 20.2 1.8 30.1l62.6-18.4c-.2-3.9-.4-7.8-.4-11.7C64 150 150 64 256 64s192 86 192 192zm-48 0c0-79.5-64.5-144-144-144c-78.8 0-142.8 63.2-144 141.7L179.1 234c9.6-33.5 40.4-58 76.9-58c44.2 0 80 35.8 80 80c0 36.5-24.5 67.4-58 76.9l-19.7 67C336.8 398.8 400 334.8 400 256z"></path><path class="fa-primary" fill="currentColor" d="M243.9 248.3L39 308.5c-13.9 4.1-15.6 23.2-2.6 29.7l57.3 28.7c1.3 .7 2.6 1.5 3.7 2.5l-88 88c-12.5 12.5-12.5 32.8 0 45.3s32.8 12.5 45.3 0l88-88c1 1.1 1.9 2.3 2.5 3.7l28.7 57.3c6.5 13 25.6 11.3 29.7-2.6l60.2-204.8c3.6-12.1-7.7-23.4-19.9-19.9z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Allow users to dismiss/reopen</h3><p class="product-content">By using a conditional resource center action block you can allow users to dismiss and reopen the checklist on demand.</p></div></div></div></div></div></section><section class="customer-section"><div class="w-layout-blockcontainer container w-container"><div class="customer-area"><div class="customer-wrap"><div class="customer-image-wrap"><div class="loom-code w-embed w-iframe"><iframe src="https://www.loom.com/embed/eacdcf7908064e3c8311e4e54adbf881" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div><div class="customer-content-wrap"><h2 class="section-title">AI Assistant</h2><p class="section-content">With the latest developments in generative AI having a AI assistant in your resource center has become a need-to-have. See how you can create your own AI assistant in this video.</p></div></div><div class="product-features-wrap"><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc55d8-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-question" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="question" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 320 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M120 440a40 40 0 1 1 80 0 40 40 0 1 1 -80 0z"></path><path class="fa-primary" fill="currentColor" d="M144 96c-35.3 0-64 28.7-64 64c0 17.7-14.3 32-32 32s-32-14.3-32-32C16 89.3 73.3 32 144 32h32c70.7 0 128 57.3 128 128v3.6c0 43.6-22.1 84.1-58.8 107.7L203 298.4c-6.9 4.4-11 12-11 20.2V320c0 17.7-14.3 32-32 32s-32-14.3-32-32v-1.4c0-29.9 15.2-57.8 40.4-74l42.2-27.1c18.3-11.8 29.4-32.1 29.4-53.8V160c0-35.3-28.7-64-64-64H144z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Give high quality automatic answers</h3><p class="product-content">With a AI assistant you can give high quality answers to support questions from your customers.</p></div></div><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc55e0-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-browser" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="browser" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M96 96a32 32 0 1 0 0 64 32 32 0 1 0 0-64zM448 480c35.3 0 64-28.7 64-64V224L0 224V416c0 35.3 28.7 64 64 64l384 0z"></path><path class="fa-primary" fill="currentColor" d="M0 96C0 60.7 28.7 32 64 32H448c35.3 0 64 28.7 64 64V224H0V96zm64 32a32 32 0 1 0 64 0 32 32 0 1 0 -64 0zm120-24c-13.3 0-24 10.7-24 24s10.7 24 24 24H424c13.3 0 24-10.7 24-24s-10.7-24-24-24H184z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Knowledge base/website as input</h3><p class="product-content">You can use your knowledge base, website or other sources as input to the AI assistant.</p></div></div><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc55e8-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-user-alt-slash" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="user-alt-slash" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M464 144C464 64.5 399.5 0 320 0C250.4 0 192.4 49.3 178.9 114.9L381.9 274c48.5-23.2 82.1-72.7 82.1-130zm81.5 368H528L284.3 320h-59C136.2 320 64 392.2 64 481.3c0 17 13.8 30.7 30.7 30.7H545.3l.3 0z"></path><path class="fa-primary" fill="currentColor" d="M5.1 9.2C13.3-1.2 28.4-3.1 38.8 5.1l592 464c10.4 8.2 12.3 23.3 4.1 33.7s-23.3 12.3-33.7 4.1L9.2 42.9C-1.2 34.7-3.1 19.6 5.1 9.2z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Reduce human support</h3><p class="product-content">With an AI assistant you can reduce the need for support done by humans.</p></div></div></div></div></div></section><section class="customer-section"><div class="w-layout-blockcontainer container w-container"><div class="customer-area"><div class="customer-wrap"><div class="customer-content-wrap"><h2 class="section-title">Knowledge base search</h2><p class="section-content">Besides from the AI assistant, having a structured knowledge base search can be a great functionality for end users who prefer this. See how you can add it using Userflow in this video.</p></div><div class="customer-image-wrap"><div class="loom-code w-embed w-iframe"><iframe src="https://www.loom.com/embed/dd8b021d337149fe994c911aa937be2d" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div></div><div class="product-features-wrap"><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc55fc-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-file-search" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="file-search" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 384 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M0 64C0 28.7 28.7 0 64 0H224V128c0 17.7 14.3 32 32 32H384V448c0 35.3-28.7 64-64 64H64c-35.3 0-64-28.7-64-64V64zM272 304c0-53-43-96-96-96s-96 43-96 96s43 96 96 96c17.8 0 34.4-4.8 48.7-13.2L263 425.1c9.4 9.4 24.6 9.4 33.9 0s9.4-24.6 0-33.9l-38.3-38.3c8.5-14.3 13.3-31 13.3-48.9zm-96-48a48 48 0 1 1 0 96 48 48 0 1 1 0-96z"></path><path class="fa-primary" fill="currentColor" d="M384 160H256c-17.7 0-32-14.3-32-32V0L384 160zM272 304c0 17.8-4.9 34.5-13.3 48.9L297 391.2c9.4 9.4 9.4 24.6 0 33.9s-24.6 9.4-33.9 0l-38.4-38.4C210.4 395.2 193.8 400 176 400c-53 0-96-43-96-96s43-96 96-96s96 43 96 96zm-96 48a48 48 0 1 0 0-96 48 48 0 1 0 0 96z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Structured article search</h3><p class="product-content">Allow customers to do a structured keyword search for articles in your knowledge base.</p></div></div><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc5605-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-link" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="link" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M579.8 63.2c56.5 56.5 56.5 148 0 204.5L467.5 380c-56.5 56.5-148 56.5-204.5 0c-50-50-56.5-128.8-15.4-186.3l1.1-1.6c10.3-14.4 30.3-17.7 44.6-7.4s17.7 30.3 7.4 44.6l-1.1 1.6c-22.9 32.1-19.3 76 8.6 103.8c31.5 31.5 82.5 31.5 114 0L534.5 222.5c31.5-31.5 31.5-82.5 0-114C506.7 80.6 462.7 77 430.7 99.9l-1.6 1.1c-14.4 10.3-34.4 6.9-44.6-7.4s-6.9-34.4 7.4-44.6l1.6-1.1C451 6.7 529.8 13.3 579.8 63.2z"></path><path class="fa-primary" fill="currentColor" d="M60.2 448.8c-56.5-56.5-56.5-148 0-204.5L172.5 132c56.5-56.5 148-56.5 204.5 0c50 50 56.5 128.8 15.4 186.3l-1.1 1.6c-10.3 14.4-30.3 17.7-44.6 7.4s-17.7-30.3-7.4-44.6l1.1-1.6c22.9-32.1 19.3-76-8.6-103.9c-31.5-31.5-82.5-31.5-114 0L105.5 289.5C74 321 74 372 105.5 403.5c27.9 27.9 71.8 31.5 103.8 8.6l1.6-1.1c14.4-10.3 34.4-6.9 44.6 7.4s6.9 34.4-7.4 44.6l-1.6 1.1C189 505.3 110.2 498.7 60.2 448.8z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Just add the link</h3><p class="product-content">You can setup a knowledge base search by simply adding your knowledge base link to Userflow.</p></div></div><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc560d-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-search-plus" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="search-plus" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M208 416A208 208 0 1 0 208 0a208 208 0 1 0 0 416zM184 296V232H120c-13.3 0-24-10.7-24-24s10.7-24 24-24h64V120c0-13.3 10.7-24 24-24s24 10.7 24 24v64h64c13.3 0 24 10.7 24 24s-10.7 24-24 24H232v64c0 13.3-10.7 24-24 24s-24-10.7-24-24z"></path><path class="fa-primary" fill="currentColor" d="M184 296V232H120c-13.3 0-24-10.7-24-24s10.7-24 24-24h64V120c0-13.3 10.7-24 24-24s24 10.7 24 24v64h64c13.3 0 24 10.7 24 24s-10.7 24-24 24H232v64c0 13.3-10.7 24-24 24s-24-10.7-24-24zM457.4 502.6L330.7 376C348 363.3 363.3 348 376 330.7L502.6 457.4c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Multi-provider support</h3><p class="product-content">Connect with Zendesk, Freshdesk, HubSpot, and any custom knowledge base.</p></div></div></div></div></div></section><section class="customer-section"><div class="w-layout-blockcontainer container w-container"><div class="customer-area"><div class="customer-wrap"><div class="customer-image-wrap"><div class="loom-code w-embed w-iframe"><iframe src="https://www.loom.com/embed/acbf9c1a4c3346e5b7beb8853b1b3149" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div><div class="customer-content-wrap"><h2 class="section-title">Live chat integration</h2><p class="section-content">The AI assistant and knowledge base search will get you far. But some questions require a human interaction. For that Userflow connects with your favorite live-chat provider.</p></div></div><div class="product-features-wrap"><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc5621-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-user" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="user" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M96 128a128 128 0 1 1 256 0A128 128 0 1 1 96 128z"></path><path class="fa-primary" fill="currentColor" d="M0 482.3C0 383.8 79.8 304 178.3 304h91.4C368.2 304 448 383.8 448 482.3c0 16.4-13.3 29.7-29.7 29.7H29.7C13.3 512 0 498.7 0 482.3z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Human support</h3><p class="product-content">You should always offer human support as a last resort to avoid users being stuck.</p></div></div><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc5629-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-plug" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="plug" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 384 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M128 32c0-17.7-14.3-32-32-32S64 14.3 64 32V160h64V32zm192 0c0-17.7-14.3-32-32-32s-32 14.3-32 32V160h64V32z"></path><path class="fa-primary" fill="currentColor" d="M0 192c0-17.7 14.3-32 32-32H352c17.7 0 32 14.3 32 32s-14.3 32-32 32v32c0 77.4-55 142-128 156.8V480c0 17.7-14.3 32-32 32s-32-14.3-32-32V412.8C87 398 32 333.4 32 256V224c-17.7 0-32-14.3-32-32z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Connect to live-chat providers</h3><p class="product-content">Userflow allows you to easily connect the resource center with your live-chat provider of choice.</p></div></div><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc5631-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-search" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="search" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M208 64a144 144 0 1 1 0 288 144 144 0 1 1 0-288zm0 352A208 208 0 1 0 208 0a208 208 0 1 0 0 416z"></path><path class="fa-primary" fill="currentColor" d="M330.7 376L457.4 502.6c12.5 12.5 32.8 12.5 45.3 0s12.5-32.8 0-45.3L376 330.7C363.3 348 348 363.3 330.7 376z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Self-service first</h3><p class="product-content">With the chat as a subitem in the resource center, users can seek help themselves before starting a chat.</p></div></div></div></div></div></section><section class="customer-section"><div class="w-layout-blockcontainer container w-container"><div class="customer-area"><div class="customer-wrap"><div class="customer-content-wrap"><h2 class="section-title">Messages and announcements</h2><p class="section-content">As the resource center becomes the always-on widget for your customers, it is great for sharing targeted messages and announcing news like webinars, and more.</p></div><div class="customer-image-wrap"><div class="loom-code w-embed w-iframe"><iframe src="https://www.loom.com/embed/28cfaf5773284664b26f162fb546e04e" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div></div></div><div class="product-features-wrap"><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc5645-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-megaphone" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="megaphone" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M64 190.9L512 64V448L64 321.1C63.4 338.2 49.3 352 32 352c-17.7 0-32-14.3-32-32V192c0-17.7 14.3-32 32-32c17.3 0 31.4 13.8 32 30.9z"></path><path class="fa-primary" fill="currentColor" d="M544 32c-17.7 0-32 14.3-32 32V448c0 17.7 14.3 32 32 32s32-14.3 32-32V64c0-17.7-14.3-32-32-32zM160 384c0 53 43 96 96 96c46.8 0 85.8-33.5 94.3-77.8L303.7 389c-2.5 24.2-22.9 43-47.7 43c-26.5 0-48-21.5-48-48c0-7.4 1.7-14.5 4.7-20.8L166.2 350c-4 10.6-6.2 22-6.2 34z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Announce</h3><p class="product-content">Announce webinars, product features and more with messages or subpages.</p></div></div><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc564d-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-photo-video" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="photo-video" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 640 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M192 64c0-35.3 28.7-64 64-64H576c35.3 0 64 28.7 64 64V288c0 35.3-28.7 64-64 64H256c-35.3 0-64-28.7-64-64V64zM456 96c-8 0-15.5 4-20 10.7l-56 84L362.7 169c-4.6-5.7-11.5-9-18.7-9s-14.2 3.3-18.7 9l-64 80c-5.8 7.2-6.9 17.1-2.9 25.4s12.4 13.6 21.6 13.6h80 48H552c8.9 0 17-4.9 21.2-12.7s3.7-17.3-1.2-24.6l-96-144C471.5 100 464 96 456 96zM304 128a32 32 0 1 0 0-64 32 32 0 1 0 0 64z"></path><path class="fa-primary" fill="currentColor" d="M476 106.7l96 144c4.9 7.4 5.4 16.8 1.2 24.6S560.9 288 552 288H408 360 280c-9.2 0-17.6-5.3-21.6-13.6s-2.9-18.2 2.9-25.4l64-80c4.6-5.7 11.4-9 18.7-9s14.2 3.3 18.7 9l17.3 21.6 56-84C440.5 100 448 96 456 96s15.5 4 20 10.7zM64 128H192v64c-17.7 0-32 14.3-32 32V416c0 17.7 14.3 32 32 32H320c17.7 0 32-14.3 32-32V352H512v96c0 35.3-28.7 64-64 64H64c-35.3 0-64-28.7-64-64V192c0-35.3 28.7-64 64-64zm8 64c-8.8 0-16 7.2-16 16v16c0 8.8 7.2 16 16 16H88c8.8 0 16-7.2 16-16V208c0-8.8-7.2-16-16-16H72zm0 104c-8.8 0-16 7.2-16 16v16c0 8.8 7.2 16 16 16H88c8.8 0 16-7.2 16-16V312c0-8.8-7.2-16-16-16H72zm0 104c-8.8 0-16 7.2-16 16v16c0 8.8 7.2 16 16 16H88c8.8 0 16-7.2 16-16V416c0-8.8-7.2-16-16-16H72zm336 16v16c0 8.8 7.2 16 16 16h16c8.8 0 16-7.2 16-16V416c0-8.8-7.2-16-16-16H424c-8.8 0-16 7.2-16 16z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Embed images and videos</h3><p class="product-content">Userflow allows you to embed images and videos in the message to make the content more engaging.</p></div></div><div id="w-node-_1ede6e9b-0c33-5775-5800-bc2cbebc5655-8a2fd773" class="product-feature-item"><div class="product-icon-wrap"><div class="product-icon-code w-embed"><svg class="svg-inline--fa fa-bullseye-arrow" aria-hidden="true" focusable="false" data-prefix="fad" data-icon="bullseye-arrow" role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" data-fa-i2svg=""><g class="fa-duotone-group"><path class="fa-secondary" fill="currentColor" d="M335.2 244.7c.5 3.7 .8 7.5 .8 11.3c0 44.2-35.8 80-80 80s-80-35.8-80-80s35.8-80 80-80c3.8 0 7.6 .3 11.3 .8l31.2-31.2L293.7 117c-12-3.3-24.7-5-37.7-5c-79.5 0-144 64.5-144 144s64.5 144 144 144s144-64.5 144-144c0-13.1-1.7-25.7-5-37.7l-28.6-4.8-31.2 31.2zm110.1-20.8c1.8 10.4 2.7 21.1 2.7 32.1c0 106-86 192-192 192S64 362 64 256S150 64 256 64c10.9 0 21.6 .9 32.1 2.7l9.3-9.3 43.1-43.1C314 5 285.6 0 256 0C114.6 0 0 114.6 0 256S114.6 512 256 512s256-114.6 256-256c0-29.6-5-58-14.3-84.5l-43.1 43.1-9.3 9.3z"></path><path class="fa-primary" fill="currentColor" d="M331.2 146.9l-8.4-50.7c-1.7-10.2 1.6-20.6 8.9-27.9l51.2-51.2C391 9 404.7 11.9 409 22.5L432 80l57.5 23c10.7 4.3 13.5 18 5.4 26.2l-51.2 51.2c-7.3 7.3-17.7 10.6-27.9 8.9l-50.7-8.4L273 273c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l92.1-92.1z"></path></g></svg></div></div><div class="product-text-wrap"><h3 class="product-title">Target the right users</h3><p class="product-content">Add conditions for when a message or subpage should show to target the right users at the right time.</p></div></div></div></div></div></section><section class="footer-review-section"><div class="w-layout-blockcontainer container w-container"><div class="footer-review-area hide"><h2 class="section-title">Start building product-led onboarding today</h2><p class="review-text mb32">Userflow is the fastest way to build custom in-app product tours, checklists and surveys. 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For example, a website may provide you with local weather reports or traffic news by storing data about your current location.</div></div><div class="fs-cc-prefs_option"><div class="fs-cc-prefs_toggle-wrapper"><div class="fs-cc-prefs_label">Analytics</div><label class="w-checkbox fs-cc-prefs_checkbox-field"><input type="checkbox" name="analytics-2" id="analytics-2" data-name="Analytics 2" fs-cc-checkbox="analytics" class="w-checkbox-input fs-cc-prefs_checkbox"/><span for="analytics-2" class="fs-cc-prefs_checkbox-label w-form-label">Essential</span><div class="fs-cc-prefs_toggle"></div></label></div><div class="fs-cc-prefs_text">These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. 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if (!navElement) return; // Exit if the element is not found window.addEventListener('scroll', () => { if (window.scrollY > 0) { navElement.classList.add('box-shadow'); } else { navElement.classList.remove('box-shadow'); } }); } addBoxShadowOnScroll(); </script>  <script> // Helpers to manipulate localStorage, which also work in tests running in // Node.js environment class StorageWrapper { constructor(type) { this.type = type; this.testState = {}; } formatKey(key) { return `userflow:${key}`; } isSupported() { if (process.env.NODE_ENV === 'test') { return true; } if (typeof window === 'undefined') { return false; } // Check if access is denied by the browser try { return window[this.type] != null; } catch { return false; } } getItem(key) { key = this.formatKey(key); if (process.env.NODE_ENV === 'test') { const v = this.testState[key]; return v == null ? null : v; } else { if (!this.isSupported()) { return null; } return window[this.type].getItem(key); } } setItem(key, value) { key = this.formatKey(key); if (process.env.NODE_ENV === 'test') { this.testState[key] = value; } else { if (!this.isSupported()) { return; } window[this.type].setItem(key, value); } } removeItem(key) { key = this.formatKey(key); if (process.env.NODE_ENV === 'test') { delete this.testState[key]; } else { if (!this.isSupported()) { return; } return window[this.type].removeItem(key); } } clear() { if (process.env.NODE_ENV === 'test') { this.testState = {}; } else { if (!this.isSupported()) { return; } return window[this.type].clear(); } } } const uLocalStorage = new StorageWrapper('localStorage'); const uSessionStorage = new StorageWrapper('sessionStorage'); </script>  <script type="text/javascript" id="hs-script-loader" async defer src="//js.hs-scripts.com/9255119.js"></script>  <script> function emptyToNull(val) { if (val === "" || val === undefined) { return null; } return val; } function buildEvent(input, annotations) { var attributes = input.attributes; var path = attributes.path; var event = { metadata: { schema_name: "marketing_routes", }, attributes: { host: emptyToNull(attributes.host), path: emptyToNull(attributes.path), hash_path: emptyToNull(attributes.hash_path), referrer: emptyToNull(attributes.referrer), search: emptyToNull(attributes.search), }, annotations: annotations, }; return event; } function send(geminiEvent) { var xhr = new XMLHttpRequest(); xhr.responseType = "json"; xhr.open("POST", "https://app.userflow.com/gemini-collector"); xhr.setRequestHeader("content-type", "application/json"); xhr.setRequestHeader("accept", "application/json"); return new Promise(function (res) { xhr.onload = function () { return res(xhr.response); }; xhr.send(JSON.stringify(geminiEvent)); }); } function trackPageView() { var attributes = { host: location.host, path: location.pathname, hash_path: location.hash, referrer: document.referrer, search: location.search, }; var event = buildEvent({ attributes: attributes, }); send(event).catch(function (Err) { console.log("Gemini error: ", Err); }); } trackPageView(); </script>   <script async src="https://cdn.jsdelivr.net/npm/@finsweet/cookie-consent@1/fs-cc.js" fs-cc-mode="opt-in"></script></body></html>