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margin-left:15px; } /* Category Hero */ .qa-subForum-header .qa-page-title { font-size: 34px; } .qa-subForum-header .qa-subforum-description { font-weight: 400; } /* Navbar */ .main-navigation--wrapper{ background: #f7f7f7; } .main-navigation--wrapper .menu-create-topic { font-weight: 600; } /* Stats bar */ .widget-container--statistics_bar * { font-family: 'Sailec', Helvetica, sans-serif !important; font-weight: 400; font-size: 14px !important; color: #0b1320; /*changed from white to black*/ } .qa-stats-bar { background: #f7f7f7; } /* previous banner styling .qa-stats-bar { background: linear-gradient(0deg, rgba(0, 0, 0, 0.2), rgba(0, 0, 0, 0.2)), linear-gradient(90deg, #161830 0%, #161830 50.36%, #161830 100%); } */ ul.list.list--stats-bar.qa-stats-bar { background: transparent; } section.full-width.Template-brand-stats.custom-stats-bar { border: none; } .stats-bar .list strong { color: #0b1320; font-weight: bold; font-size: 15px; margin-right: 6px; } 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1100px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div { background-position:left center; } } @media (max-width: 700px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div { height: 35vh; /* default: 240px */ } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-top: 25%; } } @media (min-width: 764px) and (max-width: 1400px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-left: 12vw; } } /* Quicklins */ .quicklink__title { text-align: left; } .widget-container--quick_links .quicklink__box.quicklink-image .quicklink__hero { background-position: 0 50%; } .widget-container--quick_links .widget__heading { text-align: center; padding-bottom: 32px } /* Quick link font adjustments, font color still incorrect*/ .card-widget-text{ font-family: "National-Book", Arial; font-size: 16px; } /* CTA widget */ .Template-brand-cta { border-bottom: none; } .cta-widget.qa-cta-widget { background: #F7F7F7; } /* Spacing between custom widgets */ .custom-html-widget-wrapper { padding: 0; margin: 0; } /* Spacing between widgets */ .homepage-widget-wrapper, .widget-wrapper { margin-top: 40px; } .homepage-widget-wrapper, .widget-wrapper { /* margin-bottom: 56px; */ } /* Custom widgets title setting */ .custom-widget-header * { text-align: center; } .custom-widget-title { font-family: 'Sailec-Medium', Helvetica, sans-serif !important; font-weight: 500; font-size: 40px; } .custom-widget-subtitle { font-family: 'Sailec', Helvetica, sans-serif !important; font-weight: 400; margin-top: 16px; margin-bottom: 0; font-size: 16px; max-width: 560px; margin: auto; margin-top: 8px; } @media (max-width: 767px) { .custom-widget-title, .custom-widget-subtitle { padding: 0 16px; } } @media (max-width: 420px) { .custom-widget-title { font-size: 24px; } .custom-widget-subtitle { font-size: 14px; } } /* Community cards */ .widget-container--community_category .community-category__card .community-category__card-metadata li { font-size: 16px; display: flex; align-items: center; } .community-category-container .community-category-list .community-category__card-small-card .card_image { margin-right: 12px; } /* Leaderboard */ .widget-container--leaderboard_points .leaderboard-link-text .btn--show-more { text-transform: capitalize; } /* Events Calendar widget */ .homepage-widget-container--event_calendar { background: linear-gradient(180deg, #ECF0FB 0%, #F7F7F7 100%); } .widget-container--event_calendar .btn--show-more svg { display: none; } .widget-container--event_calendar .event-calendar-wrapper a { margin-bottom: 24px; } .widget-container--event_calendar .box__pad { padding-bottom: 40px; } /* Groups */ .homepage-widget-container--groups .group-overview-item__bottom { font-size: 16px; } /* Quicklinks */ .quicklink__title 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flex-direction: column; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box, .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box a { width: 100%; } } .widget-container--container-2-1-column_1 .widget-container--quick_links .widget__heading { font-size: 24px; text-align: left; padding-bottom: 0; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box.is-hidden-mobile-up { display: flex !important; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box.is-hidden-mobile-up .quicklink__url { width: 100%; } .widget-container--container-2-1-column_1 .widget-container--quick_links .content--centered.is-hidden-mobile-only { display: none !important; } /* Featured Topics */ .homepage-widget-container--featured_topics { background: #f7f7f7; } .homepage-widget-container--featured_topics .featured-topics { padding-top: 56px; margin-top: 0 } 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href="https://community.freshworks.com/apps-and-marketplace-integrations-11430" title="Apps and Marketplace Integrations" topicsCount="0" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Apps and Marketplace Integrations</span><span class="text--meta">0</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-56" role="option"><div><a id="mega-menu-category-11327" track="[object Object]" href="https://community.freshworks.com/using-freshsales-11327" title="Using Freshsales" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Using Freshsales</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-57" role="option"><div><a id="mega-menu-category-11335" track="[object Object]" href="https://community.freshworks.com/getting-started-11335" title="Getting Started" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Getting Started</span><span class="text--meta">4</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-58" role="option"><div><a id="mega-menu-category-11340" track="[object Object]" href="https://community.freshworks.com/how-do-i-11340" title="How do I....?" topicsCount="11" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">How do I....?</span><span class="text--meta">11</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-59" role="option"><div><a id="mega-menu-category-11347" track="[object Object]" href="https://community.freshworks.com/analytics-11347" title="Analytics" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Analytics</span><span class="text--meta">4</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-60" role="option"><div><a id="mega-menu-category-11354" track="[object Object]" href="https://community.freshworks.com/apps-and-marketplace-integrations-11354" title="Apps and Marketplace Integrations" topicsCount="9" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Apps and Marketplace Integrations</span><span class="text--meta">9</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-61" role="option"><div><a id="mega-menu-category-11388" track="[object Object]" href="https://community.freshworks.com/sales-sequences-11388" title="Sales Sequences" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Sales Sequences</span><span class="text--meta">8</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-62" role="option"><div><a id="mega-menu-category-11389" track="[object Object]" href="https://community.freshworks.com/workflows-and-automations-11389" title="Workflows and Automations" topicsCount="31" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Workflows and Automations</span><span class="text--meta">31</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-63" role="option"><div><a id="mega-menu-category-11390" track="[object Object]" href="https://community.freshworks.com/user-management-11390" title="User Management" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">User Management</span><span class="text--meta">4</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-64" role="option"><div><a id="mega-menu-category-11391" track="[object Object]" href="https://community.freshworks.com/deals-and-pipeline-management-11391" title="Deals and Pipeline Management" topicsCount="7" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Deals and Pipeline Management</span><span class="text--meta">7</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-65" role="option"><div><a id="mega-menu-category-11414" track="[object Object]" href="https://community.freshworks.com/contacts-and-account-management-11414" title="Contacts and Account Management" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Contacts and Account Management</span><span class="text--meta">8</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-66" role="option"><div><a id="mega-menu-category-11415" track="[object Object]" href="https://community.freshworks.com/sales-and-activity-goals-11415" title="Sales and Activity Goals" topicsCount="3" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Sales and Activity Goals</span><span class="text--meta">3</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-67" role="option"><div><a id="mega-menu-category-11416" track="[object Object]" href="https://community.freshworks.com/sales-emails-11416" title="Sales Emails" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Sales Emails</span><span class="text--meta">6</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-68" role="option"><div><a id="mega-menu-category-11417" track="[object Object]" href="https://community.freshworks.com/products-and-documents-11417" title="Products and Documents" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Products and Documents</span><span class="text--meta">4</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-69" role="option"><div><a id="mega-menu-category-11328" track="[object Object]" href="https://community.freshworks.com/using-freshmarketer-11328" title="Using Freshmarketer" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Using Freshmarketer</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-70" role="option"><div><a id="mega-menu-category-11336" track="[object Object]" href="https://community.freshworks.com/getting-started-11336" title="Getting Started" topicsCount="0" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Getting Started</span><span class="text--meta">0</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-71" role="option"><div><a id="mega-menu-category-11339" track="[object Object]" href="https://community.freshworks.com/how-do-i-11339" title="How do I....?" topicsCount="3" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">How do I....?</span><span class="text--meta">3</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-72" role="option"><div><a id="mega-menu-category-11346" track="[object Object]" href="https://community.freshworks.com/analytics-11346" title="Analytics" topicsCount="0" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Analytics</span><span class="text--meta">0</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" 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class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Getting Started</span><span class="text--meta">2</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-80" role="option"><div><a id="mega-menu-category-11338" track="[object Object]" href="https://community.freshworks.com/how-do-i-11338" title="How do I....?" topicsCount="2" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">How do I....?</span><span class="text--meta">2</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-81" role="option"><div><a id="mega-menu-category-11345" track="[object Object]" href="https://community.freshworks.com/analytics-11345" title="Analytics" topicsCount="0" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Analytics</span><span 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main-menu-list__item--no-hover" id="downshift-415-item-84" role="option"><div><a id="mega-menu-category-11381" track="[object Object]" href="https://community.freshworks.com/freshchat-integration-11381" title="Freshchat Integration" topicsCount="1" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Freshchat Integration</span><span class="text--meta">1</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-85" role="option"><div><a id="mega-menu-category-11382" track="[object Object]" href="https://community.freshworks.com/freshdesk-integration-11382" title="Freshdesk Integration" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Freshdesk Integration</span><span class="text--meta">6</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-415-item-86" role="option"><div><a 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widget-wrapper"> <div class="list-widget-wrapper"> <header class="list__items--header qa-list-menu"> <div class="list__items--header-heading qa-thread-list-count"> 32 Posts </div> <div data-preact="destination/modules/Categories/shared/SortingDropdown" class="" data-props="{"sortOptions":[{"sortType":"lastActivityAt","sortDirection":"desc","sortLabel":"Recently active"},{"sortType":"replyCount","sortDirection":"desc","sortLabel":"Most replies"},{"sortType":"views","sortDirection":"desc","sortLabel":"Most views"},{"sortType":"publishedAt","sortDirection":"desc","sortLabel":"Newest first"}]}"><nav><div class="dropdown-container dropdown--sort-options-trigger"><button id="sorting-dropdown" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <p class="sort-option-trigger dropdown-links"><span>Recently active</span></p></button><ul aria-labelledby="sorting-dropdown" Component="ul" tabIndex="-1" role="menu" class="dropdown dropdown--sort-options is-hidden"><a class="dropdown-links__item-link" href="?sort=replyCount">Most replies</a><a class="dropdown-links__item-link" href="?sort=views">Most views</a><a class="dropdown-links__item-link" href="?sort=publishedAt">Newest first</a></ul></div></nav></div> </header> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/freshdesk-integration-11382","topicUrl":{"destination":"https:\/\/community.freshworks.com\/freshdesk-integration-11382\/automated-weekly-export-of-updated-ticket-data-for-customer-volume-analysis-32567"},"id":"6610","publicId":"32567","title":"Automated Weekly Export of Updated Ticket Data for Customer Volume Analysis","content":"<p>Hi,<\/p><p>I am currently working on an analysis of our customer support data. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/freshdesk-integration-11382/automated-weekly-export-of-updated-ticket-data-for-customer-volume-analysis-32567"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nooralfar-46624" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/24187032-5715-4efd-86e0-4bb775e9c7f2.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/24187032-5715-4efd-86e0-4bb775e9c7f2.png" style="width: 100%;" title alt="NoorAlfar" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/nooralfar-46624">NoorAlfar</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/freshdesk-integration-11382" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Freshdesk Integration</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/freshdesk-integration-11382/automated-weekly-export-of-updated-ticket-data-for-customer-volume-analysis-32567" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Automated Weekly Export of Updated Ticket Data for Customer Volume Analysis</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshdesk-integration-11382/automated-weekly-export-of-updated-ticket-data-for-customer-volume-analysis-32567">Hi,I am currently working on an analysis of our customer support data. Specifically, I aim to determine the percentage of the total ticket volume that each customer contributes on a weekly basis.In order to do this, I need to regularly export our latest ticket data, ideally on a weekly basis, in an automated manner. I want to ensure that the exported data includes all recent updates to the tickets, to accurately reflect the current status of our support system.Could you please guide me on the best way to achieve this in Freshdesk? I am particularly interested in:The recommended method for automated data export in Freshdesk. Is there an API endpoint, or a feature within the Freshdesk interface that I can use?How to ensure that the exported data includes the most recent updates to the tickets.Any specific settings or filters I should apply during the export to ensure that the data is suitable for the analysis I plan to do?Thank you in advance,Noor</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/freshdesk-integration-11382/automated-weekly-export-of-updated-ticket-data-for-customer-volume-analysis-32567"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">65</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/freshdesk-integration-11382/automated-weekly-export-of-updated-ticket-data-for-customer-volume-analysis-32567?postid=102432#post102432"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/arzhost-60841" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/02d3eb57-8f99-41fb-a605-769819171ad1.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/02d3eb57-8f99-41fb-a605-769819171ad1.png" style="width: 100%;" title alt="arzhost" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/freshdesk-integration-11382/automated-weekly-export-of-updated-ticket-data-for-customer-volume-analysis-32567?postid=102432#post102432"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-11T09:25:38.000Z">12 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/getting-started-11337","topicUrl":{"destination":"https:\/\/community.freshworks.com\/getting-started-11337\/top-florida-criminal-appeal-attorney-41214"},"id":"11002","publicId":"41214","title":"Top Florida criminal appeal attorney","content":"<p>A<a href=\"https:\/\/www.brownstonelaw.com\/appellate-lawyer\/florida-appeals\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\"> top Florida criminal appeal attorney<\/a> specializes in handling appeals for clients seeking to overturn convictions or reduce sentences. 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Expected","content":"<p>I am wondering if this is working as expected or whether this is a bug.<\/p><p>When working with Multi or Single Dropdown fields and selecting the Data Source as \u2018Assets\u2019...<\/p><p><img alt=\"Image\" src=\"https:\/\/dev.azure.com\/creditsafe\/a286de83-bd38-4c2f-bb7e-99b54491d364\/_apis\/wit\/attachments\/09e1cde7-8e5b-497a-a45b-347a88e3c26e?fileName=image.png\" \/><\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/d3606953-73c9-4abc-8ff0-ec2388c8c981.png\" \/><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/fd729f5d-9675-4bf5-bf39-17001dd7a670.png\" \/><\/figure><p>\u2026All Users, Requesters, Agents, Departments but\u00a0<em>not<\/em>\u00a0Locations...<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5f996b21-01a3-4117-b630-11ec5c2dc119.png\" \/><\/figure><p>\u00a0<\/p><p>...when a user attempts 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/freshservice-integration-11383/dropdown-field-not-working-as-expected-39121"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mdavies-55106" rel="noreferrer"><div class="default-avatar avatar-variant-6">M</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/mdavies-55106">MDavies</a></span><span class="user-title text--meta">Skilled Expert</span></div><a href="https://community.freshworks.com/freshservice-integration-11383" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Freshservice Integration</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/freshservice-integration-11383/dropdown-field-not-working-as-expected-39121" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Dropdown Field Not Working As Expected</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshservice-integration-11383/dropdown-field-not-working-as-expected-39121">I am wondering if this is working as expected or whether this is a bug.When working with Multi or Single Dropdown fields and selecting the Data Source as ‘Assets’...…All Users, Requesters, Agents, Departments but not Locations... ...when a user attempts to use these Dropdown fields in a form from within the Support or Agent Portals they instead work as a Search box:Why is this the case for everything except Locations? Is there a way to force it to work as a Dropdown instead of a Search box?</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/freshservice-integration-11383/dropdown-field-not-working-as-expected-39121"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">79</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/freshservice-integration-11383/dropdown-field-not-working-as-expected-39121?postid=98553#post98553"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">6</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mdavies-55106" rel="noreferrer"><div class="default-avatar avatar-variant-6">M</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/freshservice-integration-11383/dropdown-field-not-working-as-expected-39121?postid=98553#post98553"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-10-16T11:27:30.000Z">4 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/getting-started-11337","topicUrl":{"destination":"https:\/\/community.freshworks.com\/getting-started-11337\/trouble-with-packing-automation-integration-on-website-40147"},"id":"19705","publicId":"40147","title":"Trouble with Packing Automation Integration on Website","content":"<p>Hi everyone,<\/p><p>I'm currently working on a <a href=\"https:\/\/packagingcastle.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">packing<\/a> website and looking to implement a robust packing automation system to streamline order fulfillment. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/getting-started-11337/trouble-with-packing-automation-integration-on-website-40147"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/leestanton-57319" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/990a21d3-f9ed-490a-863d-e2cd9c6fee4e.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/990a21d3-f9ed-490a-863d-e2cd9c6fee4e.png" style="width: 100%;" title alt="leestanton" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/leestanton-57319">leestanton</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/getting-started-11337" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">Getting Started</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/getting-started-11337/trouble-with-packing-automation-integration-on-website-40147" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Trouble with Packing Automation Integration on Website</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/getting-started-11337/trouble-with-packing-automation-integration-on-website-40147">Hi everyone,I'm currently working on a packing website and looking to implement a robust packing automation system to streamline order fulfillment. However, I'm facing challenges in finding compatible software that integrates smoothly with our existing Freshworks CRM setup.Has anyone had experience with setting up packing automation? Specifically, I’m interested in solutions that handle inventory management, tracking, and automated label printing within a single platform. Any advice on tools or plugins that could work well with Freshworks?Thanks in advance for any insights!</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/getting-started-11337/trouble-with-packing-automation-integration-on-website-40147"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">12</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/getting-started-11337/trouble-with-packing-automation-integration-on-website-40147"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/leestanton-57319" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/990a21d3-f9ed-490a-863d-e2cd9c6fee4e.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/990a21d3-f9ed-490a-863d-e2cd9c6fee4e.png" style="width: 100%;" title alt="leestanton" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/getting-started-11337/trouble-with-packing-automation-integration-on-website-40147"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-10-07T13:09:38.000Z">4 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/freshservice-integration-11383","topicUrl":{"destination":"https:\/\/community.freshworks.com\/freshservice-integration-11383\/email-notifications-and-ticket-sharing-36840"},"id":"8878","publicId":"36840","title":"Email Notifications and Ticket Sharing","content":"<p>Hello Fresh Community.<\/p><p>I am trying to address an issue I encountered when testing ticket sharing using Freshservice.<\/p><p><strong>Goal state<\/strong>:<\/p><p>Requester 1 shares a ticket with Requester 2. Requester 2 is provided a notification when Agent 1 sends a reply or adds a public comment in the shared ticket.<\/p><p><strong>Current state:<\/strong><\/p><p>Requester 1 shares a ticket with Requester 2. They are notified once, based on enabling\u00a0<strong>New Ticket Share<\/strong>\u00a0under\u00a0<strong>Email Notifications. <\/strong>Requester 2 is not provided with any further email updates based on ticket being shared.\u00a0<\/p><p>I will note the following behaviour as well:\u00a0<\/p><ul><li>Requester 2\u2019s email address is not listed under <em>CC or Reply_CC<\/em> when shared by Requester\u00a01.<\/li>\t<li>If Agent 1 shares the ticket with Requester 2,\u00a0it\u00a0<em>does<\/em>\u00a0add Requesters 2 email address to\u00a0<em>CC &amp;\u00a0Reply_CC.<\/em><\/li><\/ul><p>Has anyone managed to reach the goal state using a combination of Workflows &amp; email notifications? I would love some control over the requester sharing behaviour so it is the same as when agent adds it using share.<\/p><p>I don\u2019t want to use CCing someones email address by manually typing it out in the ticket to achieve this functionality. Mistypes and clunky UI is already causing a problem with our requesters and the share button is far more optimal from my perspective.<\/p>","categoryName":"Freshservice Integration","categoryId":"11383","contentType":"question","featuredImage":"","likes":0,"views":75,"votes":0,"replyCount":3,"publishedAt":"2024-05-27T05:25:38+02:00","lastActivityAt":"2024-09-07T05:59:20+02:00","lastContributor":{"id":"33054","username":"eeha0120","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b896a69a-5e1a-48cf-a66c-2bbd88827ad7.png"},"lastPostId":14359,"author":{"id":"36609","username":"MichaelS24","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 months 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/freshservice-integration-11383/email-notifications-and-ticket-sharing-36840"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/michaels24-36609" rel="noreferrer"><div class="default-avatar avatar-variant-9">M</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/michaels24-36609">MichaelS24</a></span><span class="user-title text--meta">Skilled Expert</span></div><a href="https://community.freshworks.com/freshservice-integration-11383" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Freshservice Integration</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/freshservice-integration-11383/email-notifications-and-ticket-sharing-36840" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Email Notifications and Ticket Sharing</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshservice-integration-11383/email-notifications-and-ticket-sharing-36840">Hello Fresh Community.I am trying to address an issue I encountered when testing ticket sharing using Freshservice.Goal state:Requester 1 shares a ticket with Requester 2. Requester 2 is provided a notification when Agent 1 sends a reply or adds a public comment in the shared ticket.Current state:Requester 1 shares a ticket with Requester 2. They are notified once, based on enabling New Ticket Share under Email Notifications. Requester 2 is not provided with any further email updates based on ticket being shared. I will note the following behaviour as well: Requester 2’s email address is not listed under CC or Reply_CC when shared by Requester 1. If Agent 1 shares the ticket with Requester 2, it does add Requesters 2 email address to CC &amp; Reply_CC.Has anyone managed to reach the goal state using a combination of Workflows &amp; email notifications? I would love some control over the requester sharing behaviour so it is the same as when agent adds it using share.I don’t want to use </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/freshservice-integration-11383/email-notifications-and-ticket-sharing-36840"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 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src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/freshservice-integration-11383/email-notifications-and-ticket-sharing-36840?postid=97055#post97055"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-09-07T03:59:20.000Z">5 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/freshsales-suite-11380","topicUrl":{"destination":"https:\/\/community.freshworks.com\/freshsales-suite-11380\/error-w-website-url-34221"},"id":"7452","publicId":"34221","title":"ERROR w\/ Website URL","content":"<p>For 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/freshsales-suite-11380/error-w-website-url-34221"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/atxmike-48879" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/59481a33-ccfd-48fd-a930-2619fcdea3a8.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/59481a33-ccfd-48fd-a930-2619fcdea3a8.png" style="width: 100%;" title alt="ATXMike" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/atxmike-48879">ATXMike</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/freshsales-suite-11380" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Freshsales Suite</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/freshsales-suite-11380/error-w-website-url-34221" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">ERROR w/ Website URL</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshsales-suite-11380/error-w-website-url-34221">For some reason whenever I save a custom website url for example: https://app.websitedomain.com/property=12345 FreshSales automatically changes the url to be: app.websitedomain.com Does anyone know how to make this stop happening?</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test 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dateTime="2024-09-04T11:27:49.000Z">5 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/freshservice-integration-11383","topicUrl":{"destination":"https:\/\/community.freshworks.com\/freshservice-integration-11383\/assigning-tikcets-from-freshservice-to-3rd-party-33991"},"id":"7354","publicId":"33991","title":"Assigning tikcets from FreshService to 3rd party","content":"<p>We are going to use FreshService if all goes according to plan and based on the Growth version.<\/p><p>We have also a external 3rd party as Software Supplier and Developer partner. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/freshservice-integration-11383/assigning-tikcets-from-freshservice-to-3rd-party-33991"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/maarten-vlasblom-46727" rel="noreferrer"><div class="default-avatar avatar-variant-7">M</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png" alt="Top Contributor" title="Top Contributor" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/maarten-vlasblom-46727">Maarten Vlasblom</a></span><span class="user-title text--meta">Top Contributor</span></div><a href="https://community.freshworks.com/freshservice-integration-11383" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Freshservice Integration</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/freshservice-integration-11383/assigning-tikcets-from-freshservice-to-3rd-party-33991" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Assigning tikcets from FreshService to 3rd party</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshservice-integration-11383/assigning-tikcets-from-freshservice-to-3rd-party-33991">We are going to use FreshService if all goes according to plan and based on the Growth version.We have also a external 3rd party as Software Supplier and Developer partner. We would like to be able to assign tickets to this party easily and i was wondering what the best approach would be.I was thinking about 1 Agent per application and a shared mailbox on their end so that we can easily reassign tickets to them and by only consuming the costs for 1 agent. Is this a feasable solution?Otherwise the amount of Agents would increase a lot and there might also be some onboarding and ofboarding on their end without us knowing about it.Thanks for your suggestions!</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/freshservice-integration-11383/assigning-tikcets-from-freshservice-to-3rd-party-33991"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/freshservice-integration-11383/maintenance-calender-and-change-publishing-on-statuspage-37305"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/hvh-36411" rel="noreferrer"><div class="default-avatar avatar-variant-1">H</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/hvh-36411">HVH</a></span><span class="user-title text--meta">Skilled Expert</span></div><a href="https://community.freshworks.com/freshservice-integration-11383" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Freshservice Integration</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/freshservice-integration-11383/maintenance-calender-and-change-publishing-on-statuspage-37305" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Maintenance calender and Change publishing on Statuspage</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshservice-integration-11383/maintenance-calender-and-change-publishing-on-statuspage-37305">Question: In the maintenance calender we create a maintenance calendar item that is made visible on the statuspage every evening on weekdays.We want to add just One Change number to these repeating maintenance calendar items that will be viewable in the maintenance calendar.It looks like we must make a change for every day because the change when associated to the just made repeating maintenancecalendar items gets the starting date and time and ending date and time of the first day of the repeating maintenance calendar items! Anybody have a solution, or will the change get another start/end date/time when a new day arrives within the schedule.</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/freshservice-integration-11383/maintenance-calender-and-change-publishing-on-statuspage-37305"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">21</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/freshservice-integration-11383/maintenance-calender-and-change-publishing-on-statuspage-37305"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/hvh-36411" rel="noreferrer"><div class="default-avatar avatar-variant-1">H</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/freshservice-integration-11383/maintenance-calender-and-change-publishing-on-statuspage-37305"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-06-28T09:48:31.000Z">7 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/freshchat-integration-11381","topicUrl":{"destination":"https:\/\/community.freshworks.com\/freshchat-integration-11381\/delay-in-message-reflection-on-ios-with-flutter-freshchat-sdk-34307"},"id":"7505","publicId":"34307","title":"Delay in Message Reflection on iOS with Flutter Freshchat SDK","content":"<p>Hi,\u00a0<\/p><p>Recently, I have integrated the latest SDK (freshchat_sdk ^0.10.10) of Freshchat for FLUTTER for both iOS and Android into an app I am developing.<\/p><p>The integration on the Android platform has been successful and works smoothly. However, I have experienced certain issues when using the Freshchat SDK on iOS, specifically regarding the time it takes for a message to be reflected in the UI after using the Freshchat.showConversations() function.<\/p><p>In detail, I have noticed that when a notification is received, it is reflected almost instantly in the ios notifications. However, displaying the message in the UI can take significantly longer compared to the Android experience. This has led to a discrepancy in user experience between the platforms.<\/p><p>Since the functionality on Android is seamless and the message is reflected at virtually the same time the notification is received, I would like to request your assistance in addressing this specific issue on iOS. 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title="Community Debut" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/arthurcooklambert-49153">arthurcooklambert</a></span><span class="user-title text--meta">Community Debut</span></div><a href="https://community.freshworks.com/freshchat-integration-11381" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Freshchat Integration</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/freshchat-integration-11381/delay-in-message-reflection-on-ios-with-flutter-freshchat-sdk-34307" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Delay in Message Reflection on iOS with Flutter Freshchat SDK</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshchat-integration-11381/delay-in-message-reflection-on-ios-with-flutter-freshchat-sdk-34307">Hi, Recently, I have integrated the latest SDK (freshchat_sdk ^0.10.10) of Freshchat for FLUTTER for both iOS and Android into an app I am developing.The integration on the Android platform has been successful and works smoothly. However, I have experienced certain issues when using the Freshchat SDK on iOS, specifically regarding the time it takes for a message to be reflected in the UI after using the Freshchat.showConversations() function.In detail, I have noticed that when a notification is received, it is reflected almost instantly in the ios notifications. However, displaying the message in the UI can take significantly longer compared to the Android experience. This has led to a discrepancy in user experience between the platforms.Since the functionality on Android is seamless and the message is reflected at virtually the same time the notification is received, I would like to request your assistance in addressing this specific issue on iOS. I would appreciate any guidance, sugg</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/freshchat-integration-11381/delay-in-message-reflection-on-ios-with-flutter-freshchat-sdk-34307"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 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src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png" alt="Community Manager" title="Community Manager" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/freshchat-integration-11381/delay-in-message-reflection-on-ios-with-flutter-freshchat-sdk-34307?postid=91088#post91088"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-05-10T12:18:18.000Z">9 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" 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/></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/jacky-coke-51935">jacky-coke</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/freshservice-integration-11383" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Freshservice Integration</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/freshservice-integration-11383/assistance-with-authorization-of-ms-teams-integration-36572" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Assistance with authorization of MS Teams integration</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshservice-integration-11383/assistance-with-authorization-of-ms-teams-integration-36572">Hey, we’re having some issues getting the Teams integration up and running: Even though the colleagues form IT confirm the app-request within O365 Admin Panel, the integration seems not to receive this confirmation and keeps asking for this again and again and again… Any suggestion where we did wrong? </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight 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data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/freshservice-integration-11383/assistance-with-authorization-of-ms-teams-integration-36572"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-05-07T11:21:39.000Z">9 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/freshdesk-integration-11382","topicUrl":{"destination":"https:\/\/community.freshworks.com\/freshdesk-integration-11382\/feature-request-freshdesk-assign-signature-to-email-36377"},"id":"8622","publicId":"36377","title":"Feature Request: Freshdesk Assign signature to email","content":"<p>Hi All,<\/p><p>the only way to manage multi signature is to use \"Signature Management\/Plus\", but this APP can only assign an signature to a Group 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/freshdesk-integration-11382/feature-request-freshdesk-assign-signature-to-email-36377"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/davide-51437" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/8ef19b45-40bf-4633-832f-e3f2ec1b6876.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/8ef19b45-40bf-4633-832f-e3f2ec1b6876.png" style="width: 100%;" title alt="Davide" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/davide-51437">Davide</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/freshdesk-integration-11382" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Freshdesk Integration</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/freshdesk-integration-11382/feature-request-freshdesk-assign-signature-to-email-36377" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Feature Request: Freshdesk Assign signature to email</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshdesk-integration-11382/feature-request-freshdesk-assign-signature-to-email-36377">Hi All,the only way to manage multi signature is to use "Signature Management/Plus", but this APP can only assign an signature to a Group or to a Product. In our cases we have more emails to one single product, could be very usefol can assigne each single signature to each single mail. Thanks</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/freshdesk-integration-11382/feature-request-freshdesk-assign-signature-to-email-36377"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 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0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/davide-51437" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/8ef19b45-40bf-4633-832f-e3f2ec1b6876.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/8ef19b45-40bf-4633-832f-e3f2ec1b6876.png" style="width: 100%;" title alt="Davide" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" 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data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/freshdesk-integration-11382","topicUrl":{"destination":"https:\/\/community.freshworks.com\/freshdesk-integration-11382\/azure-b2c-error-aadb2c90183-the-supplied-code-verifier-is-invalid-correlation-id-33585"},"id":"7147","publicId":"33585","title":"Azure B2C Error Aadb2c90183: the supplied code_verifier is invalid correlation id","content":"<p>AD B2C integration in FreshWorks SSO with OIDC - Login error<\/p><p>\u00a0<\/p><p>We are still getting the following error after user authenticate on B2C.<\/p><p><strong>Aadb2c90183: the supplied code_verifier is invalid correlation id<\/strong><\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/ca48adc1-1c2f-40d3-b0a4-841574982fed.png\" \/><\/figure><p>We are triggering the process with a launch button in our page to open the agent login 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/freshdesk-integration-11382/azure-b2c-error-aadb2c90183-the-supplied-code-verifier-is-invalid-correlation-id-33585"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/wlnaim-48239" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/a3d880de-9d5c-491a-baae-2f2f693e0ca4.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/a3d880de-9d5c-491a-baae-2f2f693e0ca4.png" style="width: 100%;" title alt="wlnaim" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/wlnaim-48239">wlnaim</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/freshdesk-integration-11382" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Freshdesk Integration</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/freshdesk-integration-11382/azure-b2c-error-aadb2c90183-the-supplied-code-verifier-is-invalid-correlation-id-33585" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Azure B2C Error Aadb2c90183: the supplied code_verifier is invalid correlation id</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshdesk-integration-11382/azure-b2c-error-aadb2c90183-the-supplied-code-verifier-is-invalid-correlation-id-33585">AD B2C integration in FreshWorks SSO with OIDC - Login error We are still getting the following error after user authenticate on B2C.Aadb2c90183: the supplied code_verifier is invalid correlation id We are triggering the process with a launch button in our page to open the agent login like this:Can you provide some advice on this please?</a></p></div><div class="topic-view_footer 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data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">integrations with 3rd party application to freshdesk</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshdesk-integration-11382/integrations-with-3rd-party-application-to-freshdesk-35269">Configure a serverless app to sync basic contact details from 3rd party application data to Freshdesk on user or contact creation. 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We are a Webex shop and don’t want to introduce another messaging platform like Teams or Slack if we don’t have to. </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/apps-and-marketplace-integrations-11352/webex-app-collaboration-integration-35175"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">37</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/apps-and-marketplace-integrations-11352/webex-app-collaboration-integration-35175?postid=87751#post87751"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/dehaege-48386" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/83507ca3-c152-410a-9389-603aea645220.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/83507ca3-c152-410a-9389-603aea645220.png" style="width: 100%;" title alt="dehaege" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/apps-and-marketplace-integrations-11352/webex-app-collaboration-integration-35175?postid=87751#post87751"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-02-06T13:27:22.000Z">1 year ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/freshsales-suite-11380","topicUrl":{"destination":"https:\/\/community.freshworks.com\/freshsales-suite-11380\/regarding-freshsales-product-event-34783"},"id":"7746","publicId":"34783","title":"Regarding Freshsales Product Event","content":"<p>We are developing an app (Freshsales Sage integration) that utilizes the 'onContactCreate' event to listen for contact creation events in Freshsales. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/freshsales-suite-11380/regarding-freshsales-product-event-34783"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/dileepkumaran-45559" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/fab55aa4-86aa-4399-be03-c87b86157779.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/fab55aa4-86aa-4399-be03-c87b86157779.png" style="width: 100%;" title alt="dileepkumaran" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/dileepkumaran-45559">dileepkumaran</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/freshsales-suite-11380" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Freshsales Suite</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/freshsales-suite-11380/regarding-freshsales-product-event-34783" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Regarding Freshsales Product Event</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshsales-suite-11380/regarding-freshsales-product-event-34783">We are developing an app (Freshsales Sage integration) that utilizes the 'onContactCreate' event to listen for contact creation events in Freshsales. However, we have observed occasional failures of the 'onContactCreate' event when creating contacts in Freshsales. During our testing, when we attempted to create 10 contacts at a time for 5 iterations, totaling 50 contacts, the product event didn't trigger for 3 contacts in the first iteration, but it triggered successfully for all subsequent iterations, allowing us to retrieve the contacts. Consequently, we were unable to retrieve all the contacts created in FreshSales using the product event. We have also encountered this issue while creating 5 contacts at a time in Freshsales, during which the product event only triggered twice. This does not occur frequently, but it happens occasionally. Does anyone have any suggestions?</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/freshsales-suite-11380/regarding-freshsales-product-event-34783"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">15</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/freshsales-suite-11380/regarding-freshsales-product-event-34783"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/dileepkumaran-45559" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/fab55aa4-86aa-4399-be03-c87b86157779.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/fab55aa4-86aa-4399-be03-c87b86157779.png" style="width: 100%;" title alt="dileepkumaran" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/freshsales-suite-11380/regarding-freshsales-product-event-34783"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-01-11T08:19:03.000Z">1 year ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/freshdesk-integration-11382","topicUrl":{"destination":"https:\/\/community.freshworks.com\/freshdesk-integration-11382\/sf-integration-does-t-work-34537"},"id":"7640","publicId":"34537","title":"SF integration does't work","content":"<p>Hi guys,<\/p><p>\u00a0<\/p><p>We are about to complete our 14 days of trial. However, the most important thing for us hasn\u2019t been addressed, which is the SF integration.<\/p><p>We are trying to bring in meaningful data from SF to FD but no luck. There are no error messages at all and the integration settings seem fine. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/freshdesk-integration-11382/sf-integration-does-t-work-34537"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/or-maman-49473" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b1235967-6ef8-4c82-9517-f46639a84f5c.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b1235967-6ef8-4c82-9517-f46639a84f5c.png" style="width: 100%;" title alt="Or Maman" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/or-maman-49473">Or Maman</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/freshdesk-integration-11382" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Freshdesk Integration</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/freshdesk-integration-11382/sf-integration-does-t-work-34537" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">SF integration does't work</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshdesk-integration-11382/sf-integration-does-t-work-34537">Hi guys, We are about to complete our 14 days of trial. However, the most important thing for us hasn’t been addressed, which is the SF integration.We are trying to bring in meaningful data from SF to FD but no luck. There are no error messages at all and the integration settings seem fine. We are trying to get Accounts + Contact + Opportunities data. Any hints? </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/freshdesk-integration-11382/sf-integration-does-t-work-34537"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 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I would like to create a workflow that is triggered when a number field value decreases by a certain percentage. It doesn\u2019t look like this is an option in the dropdown however. The only options I have are:<\/p><ul><li>is<\/li>\t<li>is not equal to<\/li>\t<li>is greater than<\/li>\t<li>is less than<\/li>\t<li>is between<\/li>\t<li>is empty<\/li>\t<li>is not empty<\/li>\t<li>is changed<\/li><\/ul><p>I thought of using the \u2018is changed\u2019 option, but it doesn\u2019t let me specify how much I would like it to change by. 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/freshsales-suite-11380/workflow-for-field-value-changed-by-specific-amount-34230"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/jdarocha-44181" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/2683cb9b-e6b1-46b4-9fde-ec9b56e306e6.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/2683cb9b-e6b1-46b4-9fde-ec9b56e306e6.png" style="width: 100%;" title alt="jdarocha" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/jdarocha-44181">jdarocha</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/freshsales-suite-11380" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Freshsales Suite</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/freshsales-suite-11380/workflow-for-field-value-changed-by-specific-amount-34230" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Workflow for field value changed by specific amount</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshsales-suite-11380/workflow-for-field-value-changed-by-specific-amount-34230">Hello! I would like to create a workflow that is triggered when a number field value decreases by a certain percentage. It doesn’t look like this is an option in the dropdown however. The only options I have are:is is not equal to is greater than is less than is between is empty is not empty is changedI thought of using the ‘is changed’ option, but it doesn’t let me specify how much I would like it to change by. Is there a way to do this? Thank you.</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/freshsales-suite-11380/workflow-for-field-value-changed-by-specific-amount-34230"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 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data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">N8N.io Cannot read properties of undefined (reading 'total_pages')</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshsales-suite-11380/n8n-io-cannot-read-properties-of-undefined-reading-total-pages-34163">I am trying to conduct a simple get request with the Freshworks CRM and keep getting the following error message: Cannot read properties of undefined (reading 'total_pages') Can you let me know why this is happening as I am only asked the following as outlined in the link images listed below: Request Page:https://prnt.sc/3mGJIA5vyHohSettings Page:https://prnt.sc/hrqROki0tdEp</a></p></div><div class="topic-view_footer "><div><button 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dateTime="2023-10-10T10:27:03.000Z">1 year ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/freshservice-integration-11383","topicUrl":{"destination":"https:\/\/community.freshworks.com\/freshservice-integration-11383\/freshservice-integration-with-microsoft-teams-33432"},"id":"7061","publicId":"33432","title":"Freshservice Integration with Microsoft Teams","content":"<p>Hi,<\/p><p>I would like to know\u00a0if the servicebot can also send\u00a0notifications on\u00a0service requests?\u00a0<\/p><p>I know before it could only send notifications on the\u00a0incidents via the servicebot and not on the service requests.<\/p><p>Is that now also possible or when will it\u00a0be available?<\/p><p>Is that available\u00a0as a feature request at the moment?<\/p><p><br \/>Thanks.<br \/>\u00a0<\/p><p>Chanile<\/p>","categoryName":"Freshservice 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text--meta">Apprentice</span></div><a href="https://community.freshworks.com/freshservice-integration-11383" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Freshservice Integration</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/freshservice-integration-11383/freshservice-integration-with-microsoft-teams-33432" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Freshservice Integration with Microsoft Teams</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshservice-integration-11383/freshservice-integration-with-microsoft-teams-33432">Hi,I would like to know if the servicebot can also send notifications on service requests? I know before it could only send notifications on the incidents via the servicebot and not on the service requests.Is that now also possible or when will it be available?Is that available as a feature request at the moment?Thanks. Chanile</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/freshservice-integration-11383/freshservice-integration-with-microsoft-teams-33432"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">55</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/freshservice-integration-11383/freshservice-integration-with-microsoft-teams-33432"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/chanile-34610" rel="noreferrer"><div class="default-avatar avatar-variant-0">C</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/freshservice-integration-11383/freshservice-integration-with-microsoft-teams-33432"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2023-10-09T10:04:05.000Z">1 year ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/community.freshworks.com\/freshsales-suite-11380","topicUrl":{"destination":"https:\/\/community.freshworks.com\/freshsales-suite-11380\/cannot-read-properties-of-undefined-reading-code-33274"},"id":"6985","publicId":"33274","title":"Cannot read properties of undefined (reading 'code')","content":"<p>When we attempt to connect a Zap to freshsales, we get this error:<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/4b3c9a5d-b57c-4ec3-915d-9bccc4894488.png\" 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data-element-name="Search result topic link" class="topic-view_link" href="https://community.freshworks.com/freshsales-suite-11380/cannot-read-properties-of-undefined-reading-code-33274"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/freshmsd-47748" rel="noreferrer"><div class="default-avatar avatar-variant-8">F</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/freshmsd-47748">freshmsd</a></span><span class="user-title text--meta">Apprentice</span></div><a href="https://community.freshworks.com/freshsales-suite-11380" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Freshsales Suite</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://community.freshworks.com/freshsales-suite-11380/cannot-read-properties-of-undefined-reading-code-33274" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Cannot read properties of undefined (reading 'code')</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width 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id="register_customfield_8" name="register[customfield][8]" data-minChar="3" data-maxChar="1000" placeholder="Type in your full name" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_5"> Company <div data-view="Tooltip" class="tooltip tooltip--day text--normal"> <span class="text--meta tooltip-trigger js-tooltip-trigger">(Private)</span> <div class="tooltip__content tooltip__content--profile js-tooltip-content"> Only you and moderators can see this information </div> </div> * </label> </div> <div class="second"> <input type="text" id="register_customfield_5" name="register[customfield][5]" data-minChar="3" data-maxChar="1000" placeholder="Add your current organization" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_10"> Relationship with Freshworks <div data-view="Tooltip" class="tooltip tooltip--day text--normal"> <span class="text--meta tooltip-trigger js-tooltip-trigger">(Private)</span> <div class="tooltip__content tooltip__content--profile js-tooltip-content"> Only you and moderators can see this information </div> </div> * </label> </div> <div class="second"> <select id="register_customfield_10" name="register[customfield][10]" class="userProfileFieldSelect"><option value="">--</option><option value="customer">Existing Customer</option><option value="new_to_freshworks">New to Freshworks</option><option value="partner">Freshworks Partner</option><option value="freshworks_employee">Freshworks Employee</option></select> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label" for="register_customfield_4"> Country * </label> </div> <div class="second"> <input type="text" id="register_customfield_4" name="register[customfield][4]" data-minChar="" data-maxChar="1000" placeholder="Add to meet your fellow community members!" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="" class="label"> Which Freshworks products are you using? </label> </div> <div class="second"> <div id="register_customfield_23"><input type="checkbox" id="register_customfield_23_0" name="register[customfield][23][]" value="freshservice" /> <label for="register_customfield_23_0"> Freshservice </label><input type="checkbox" id="register_customfield_23_1" name="register[customfield][23][]" value="freshdesk" /> <label for="register_customfield_23_1"> Freshdesk </label><input type="checkbox" id="register_customfield_23_2" name="register[customfield][23][]" value="freshcaller" /> <label for="register_customfield_23_2"> Freshcaller </label><input type="checkbox" id="register_customfield_23_3" name="register[customfield][23][]" value="freshchat" /> <label for="register_customfield_23_3"> Freshchat </label><input type="checkbox" id="register_customfield_23_4" name="register[customfield][23][]" value="customer_service_suite" /> <label for="register_customfield_23_4"> Customer Service Suite </label><input type="checkbox" id="register_customfield_23_5" name="register[customfield][23][]" value="freshsales" /> <label for="register_customfield_23_5"> Freshsales </label><input type="checkbox" id="register_customfield_23_6" name="register[customfield][23][]" value="freshmarketer" /> <label for="register_customfield_23_6"> Freshmarketer </label><input type="checkbox" id="register_customfield_23_7" name="register[customfield][23][]" value="unified_crm" /> <label for="register_customfield_23_7"> Unified CRM </label></div> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_password"> Password * </label> </div> <div class="second"> <input type="password" id="register_user_password" name="register[user][password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="register_terms" name="register[terms]" required="required" value="1" /> <label for="register_terms" class="required"> By clicking “SIGN UP”, I understand that Freshworks will process my personal information in accordance with its <a href="https://www.freshworks.com/privacy/">Privacy Notice</a> (https://www.freshworks.com/privacy/) and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time. </label> </div> </div> <div class="email_repeat"> <div class="form__row"> <div class="first"> <label class="label" for="register_email_repeat"> loginBox.register.email_repeat </label> </div> <div class="second"> <input type="text" id="register_email_repeat" name="register[email_repeat]" /> </div> </div> </div> <button type="submit" id="register_submit" name="register[submit]" class="btn btn--cta btn--full-width"> Register </button> <input type="hidden" id="register_is_invite" name="register[is_invite]" /> <input type="hidden" id="register__token" name="register[_token]" value="q-VbK3lPVQil2v8MZiqZWz0jfY0PVY7-q4NyjXTKdrw" /> </form> <script type="application/javascript"> if (document.querySelector('.email_repeat')) { document.querySelector('.email_repeat').style.display = 'none' } //invite tricks if(document.querySelector('#register_is_invite') && document.querySelector('#register_is_invite').value) { let name = document.querySelector('#register_user_username'); if (name.value === '--removed--') { name.value = '' } let email = document.querySelector('#register_user_email') email.readOnly = 1 email.classList.add('register_user_email--disabled') } </script> </div> <div class="qa-login-modal" data-helper="modal" data-data='{"modal_id": "login", "mainClass": "modal--login"}' id="modal_login" > <label for=""> </label> <h2>Sign in to the Community</h2> <p><div class="modal-login-header" style="">No account yet? <a class="js-open-modal" data-modal="register">Create an account.</a></div> </p> <h4>Social Login </h4> <a class="btn--cta btn--sso qa-sso-saml_v2" href="https://community.freshworks.com/ssoproxy/login?ssoType=saml" title="My environment"> Login for Freshworks Employees </a> <a class="btn btn--icon btn--sso btn--linkedin" href="https://community.freshworks.com/sso/login?ssoType=linkedin" title="LinkedIn"> Login with LinkedIn </a> <div data-preact="social-buttons/google" data-props="{"href":"https:\/\/community.freshworks.com\/ssoproxy\/login?ssoType=google","phrase":"Login with Google"}"></div> <div class="seperator--text"><span>or sign up below</span></div> <form name="login" method="post" action="/member/login" class="form js-ajax-form--login"> <div class="js-notification"> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_usernameOrEmail"> Username or Email </label> </div> <div class="second"> <input type="text" id="login_usernameOrEmail" name="login[usernameOrEmail]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_password"> Password </label> </div> <div class="second"> <input type="password" id="login_password" name="login[password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="login_remember" name="login[remember]" value="1" /> <label for="login_remember"> Remember me </label> </div> </div> <button type="submit" id="login_submit" name="login[submit]" disabled="" class="btn btn--cta btn--full-width disabled"> Log in </button> <div class="box__pad box--note box--blend"> <a href="#" class="js-open-modal" data-modal="forgot" tabindex="-1">Forgot password?</a> </div> <input type="hidden" id="login__token" name="login[_token]" value="jHr8WBDafgGm3EZ4TpmV3CBj6EJNwQoYlQ-tO-uon0o" /> </form> </div> <div class="qa-forgot-modal" data-helper="modal" data-data='{"modal_id": "forgot", "mainClass": "modal--forgot"}' id="modal_forgot" > <p>Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.</p> <form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__1213321705"> <div class="js-notification"> </div> <div class="form__row"> <div class="first"> <label class="label required" for="forgotPassword_username"> Enter your e-mail address </label> </div> <div class="second"> <input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required" /> </div> </div> <div class="form-row first"> <button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send </button> <a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login">Back to overview</a> </div> <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="voEpptB27RlM_3VI200Yt3FaZOFwzjIk4KO4Y07-hJM" /> </form> </div> <div class="attachments--modal" data-helper="modal" data-data='{"modal_id": "attachments-pending-modal"}'> <h2>Scanning file for viruses.</h2> <p>Sorry, we're still checking this file's contents to make sure it's safe to download. 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Grow.'; const heroTitle = document.querySelector('.qa-brand-hero-title'); if(heroTitle !== null) { heroTitle.after(subtitle); } </script> <script> $('.qa-header-login-button').attr('id', 'custom-btn2'); // $('.qa-header-login-button').addClass('btn--cta'); // Inject registration button //$('form.js-ajax-form--login').after('<a href="/member/register" target="_blank"><button type="submit" class="btn btn--cta btn--full-width" style="margin-top:5px;background-color: #3973e6ff; color: #ffffff;">Create an account</button></a>'); //let main_col = document.querySelector("body > div.body-wrapper > div.homepage-widget-container.widget-container.homepage-widget-container--container_2_1.widget-container--container_2_1.homepage-widget-container--container_2_1.widget-container--container_2_1.homepage-widget-container--index-10.widget-container--index-10 > div > div > div > div.col.col--main.has--side.qa-div-main.custom-content-stream.widget-container--container-2-1-column_1"); //main_col.setAttribute('style', 'padding-bottom: 20px !important') </script> <!----> <script> var referralUrlElement = document.querySelector('[placeholder="referral_url"]'); if(referralUrlElement) { // snippet to set referral url from query param // method to fetch query param from url var getParameterByName = (name) => { name = name.replace(/[[]]/, '\\[').replace(/[\]]/, '\\]'); var regexS = '[\\?&]' + name + '=([^&#]*)'; var regex = new RegExp(regexS); var results = regex.exec(window.location.search); if (results == null) { return ''; } return decodeURIComponent(results[1].replace(/\+/g, ' ')); }; // method to find the parent element of target element function collectionHas(a, b) { for(var i = 0, len = a.length; i < len; i ++) { if(a[i] == b) return true; } return false; } function findParentBySelector(elm, selector) { var all = document.querySelectorAll(selector); var cur = elm.parentNode; while(cur && !collectionHas(all, cur)) { cur = cur.parentNode; } return cur; } var selector = ".form__row"; var parent = findParentBySelector(referralUrlElement, selector); parent.style.display = "none"; // manually hide the field as hidden // set value to hidden field from query param var referralUrl = getParameterByName('referral_url'); referralUrlElement.value = referralUrl; } </script> <script> (function () { var userId = window.inSidedData.user.userid; if (userId === null) { var button = document.querySelector('.join-to-community'); if (button !== null) { var loginBtn = document.querySelector('.qa-header-login-button'); if (loginBtn !== null) { button.onclick = function() { loginBtn.click(); } } } } else { var widget = document.querySelector('.custom-html-widget-with-image-wrapper'); if(widget != null){ widget.style.display = 'none'; } } })(); </script> <script> /* Banner widget on parent categories */ var template = `<div class='custom-html-widget-with-image-wrapper category-widget' "unregisted-widget"> <div class='sitewidth custom-html-widget-with-image'> <div style='flex-basis: 70%'> <p class='title'>Shape Our Products: Participate in User Research</p> <p style='font-size: 16px; margin-right: 40px; max-width: 600px; margin-top: 16px'>We believe that the key to designing better products is through collaboration. Register to participate in user interviews, usability tests, and other user research studies to help us transform our products and create delightful experiences.</p> <a style='margin-top: 56px; padding-right: 24px; padding-left: 24px' class='btn--cta' href='https://www.surveymonkey.com/r/L9MZKCB' target='_blank'>REGISTER NOW</a> </div> <div class='image-wrapper' style='flex-basis: 30%'><img style='max-width: 100%' src='https://uploads-us-west-2.insided.com/freshworks-en/attachment/e6b9a1d3-fcff-44ee-ab97-7b692d8ae3d9.png' /></div> </div> </div> <style> .category-widget { display: none; background: #EDF2FB; border: 1px solid #D5D6DA; border-radius: 4px; margin: 0 10px; } .category-10000 .category-widget, .category-10006 .category-widget, .category-10005 .category-widget { display: block; } .category-widget .title { font-size: 32px; line-height: 40px; max-width: 560px; font-family: 'Sailec-Medium'; } .custom-html-widget-with-image { display: flex; flex-direction: row; align-items: center; justify-content: space-between; padding: 40px; } @media (max-width: 420px) { .category-widget .title { font-size: 24px; line-height: 32px; } } @media (max-width: 767px) { .custom-html-widget-with-image-wrapper .image-wrapper { display: none; } .custom-html-widget-with-image-wrapper .btn--cta { margin-top: 24px !important; width: 100%; } .custom-html-widget-with-image > div { flex-basis: 100% !important; } } @media (max-width: 1024px) { .category-widget { border-radius: 0; border-right: none; border-left: none; margin: 0; } } @media (max-width: 767px) { .category-widget .custom-html-widget-with-image { padding: 16px; } } </style>`; var template = ` <style> * { padding: 0; margin: 0; } .fit { /* set relative picture size */ max-width: 100%; max-height: 100%; } .center { display: block; margin: auto; } </style> </head> <body> <a href="http://www.freshworksrefresh2021.com/?RefId=4705010-community-refresh2021-banner" target="_blank"> <img class="center fit" src="https://dl.dropboxusercontent.com/s/q4rsilmdgljhqkk/1920x1080%20Community%20Banners-01.png?dl=0" /> </a> `; function set_body_height() { // set body height = window height $('body').height($(window).height()); } $(document).ready(function() { $(window).bind('resize', set_body_height); set_body_height(); }); var categoryCardsWidget = document.querySelector('.qa-div-main.widget-wrapper'); if (categoryCardsWidget) { var parentWidget = categoryCardsWidget.parentNode var newWidget = document.createElement("div") //newWidget.innerHTML = template //parentWidget.insertBefore(newWidget, categoryCardsWidget) } </script> <style> .Sidebarmodule .col, .Sidebarmodule .widget .box__pad.custom-link-sidebar-widget { background: #f7f7f7; border: 1px solid #D5D6DA; border-radius: 4px; padding: 20px 24px 24px; } .custom-link-sidebar-widget p { margin-top: 4px; } .custom-link-sidebar-widget .btn--cta { width: 100%; margin-top: 16px; line-height: 40px; } @media (max-width: 1024px) { .custom-link-sidebar-widget { margin-right: 16px; margin-left: 16px; margin-top: 0 !important; } } @media (max-width: 767px) { .Sidebarmodule .col, .Sidebarmodule .widget .box__pad.custom-link-sidebar-widget { padding: 20px 16px 16px; } } </style> <script> /* Sidebar widgets for product updates and ideas */ var urlMap = { 11246: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Support%20Desk', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Support%20Desk' }, 11247: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshservice', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshservice' }, 11250: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshsales', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshsales' }, 11252: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Messaging', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Messaging' }, 11253: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Contact%20Center', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Contact%20Center' }, 10012: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshping', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshping' }, 11249: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshmarketer', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshmarketer' }, 11248: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshteam', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshteam' }, 11254: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Customer%20Success', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Customer%20Success' } } if (window.inSidedData.page.name === 'Category' && window.inSidedData.content.category.id && urlMap[window.inSidedData.content.category.id]) { var ideaUrl = urlMap[window.inSidedData.content.category.id].ideaUrl var productUpdateUrl = urlMap[window.inSidedData.content.category.id].productUpdateUrl var parentNode = document.querySelector('.module.Sidebarmodule') var firstChild = parentNode.firstChild var ideaTemplate = `<div style='margin-top: 40px' class='box__content box__pad custom-link-sidebar-widget'> <h5>Product Ideas</h5> <p>Browse and vote on the latest ideas related to this product!</p> <a class='btn--cta' href=${ideaUrl}>HELP US BUILD</a> </div>` var productUpdateTemplate = `<div class='box__content box__pad custom-link-sidebar-widget'> <h5>Product Updates</h5> <p>Review the latest updates and release notes about this product!</p> <a class='btn--cta' href=${productUpdateUrl}>EXPLORE PRODUCT UPDATES</a> </div>` var newProductUpdateWidget = document.createElement("div") newProductUpdateWidget.className = 'box widget widget--html qa-widget-html' newProductUpdateWidget.innerHTML = productUpdateTemplate parentNode.insertBefore(newProductUpdateWidget, firstChild) firstChild = parentNode.firstChild var newIdeaWidget = document.createElement("div") newIdeaWidget.className = 'box widget widget--html qa-widget-html' newIdeaWidget.innerHTML = ideaTemplate parentNode.insertBefore(newIdeaWidget, firstChild) } </script> <style> #modal_login > h4 { padding-top: 10px; } .modal-login-header { font-family: "National-Book", Arial, "Helvetica Neue"; font-weight: 500; font-size: 16px; background-color: #F2F8FF; padding: 8px 16px 8px 16px; } .forgot-password-trigger { float: right; } .btn--linkedin, .qa-sso-google > div { text-transform: uppercase !important; font-family: var(--config--main-button-base-font-family); font-size: 14px !important; } .register-terms-checkbox { padding-top: 12px; } /* Normal view */ @media only screen and (min-width: 768px) { .qa-login-modal > .btn--linkedin, #modal_login > .btn--linkedin, .box__content > .btn--linkedin { float: left !important; } .btn--sso { width: 49% !important; margin-right: 5px !important; } .mfp-content { /*width: 640px !important; */ padding-top: 56px !important; padding-left: 56px !important; padding-right: 56px !important; padding-bottom: 40px !important; } /* qa-login-modal */ #modal_login > h2, #modal_register > h2 { margin-bottom: 24px !important; } .seperator--text { margin-top: 24px !important; } .first.choices--stacked > #login_remember{ display:none; } #modal_login > h4 { font-size: 14px; padding-top: 20px !important; } .js-ajax-form--login > .form__row > .first, .js-ajax-form--registration > .form__row > .first{ padding:0px !important; margin-bottom: 4px; } .js-ajax-form--login > .form__row > .second, .js-ajax-form--registration > .form__row > .second{ padding-bottom:5px !important; } .js-ajax-form--login > .box--blend { display: none !important; } .js-ajax-form--login > #login_submit{ margin-bottom: 24px; } } /* Mobile view */ @media only screen and (max-width: 520px) { .modal-login-header{ /* text-align: center; */ } .mfp-container.mfp-s-ready.mfp-inline-holder { padding: 0px !important; } .mfp-container > .mfp-content { margin-bottom: 100px; border-radius: unset !important; padding-left: 16px !important; padding-right: 16px !important; padding-top: 24px !important; padding-bottom: 24px !important; } .qa-register-modal > h2, .qa-login-modal > h2 { font-size: 21px; font-weight: 800; } } </style> <script> /* * Modal changes */ // Remove native SAML button and add inject at the bottom instead $('a.qa-sso-saml_v2').remove(); $('form.js-ajax-form--login').after('<a href="/ssoproxy/login?ssoType=saml"><button type="submit" class="btn--full-width" style="cursor: pointer; text-transform: uppercase; border:none; background-color: transparent; color: #3973e6ff;">Login for Freshworks Employees</button></a>'); // Remove remember me checkbox $('label[for="login_remember"]').remove(); // Phrase overrides $('.qa-login-modal > .seperator--text').html('<span>or use your username</span>'); $('.qa-register-modal > #modal_login > h4').html('Social Sign Up'); $('.qa-register-modal > #modal_login > .btn--linkedin').text('Sign up with Linkedin'); $('.qa-register-modal > #modal_login > div:nth-child(3) > a > div:nth-child(2)').text('Sign up with Google'); $('#register_submit').text('SIGN UP'); // Add new unique identifiers for CSS purposes $('a[data-modal="forgot"]').addClass('forgot-password-trigger'); $('#modal_login > form > div:nth-child(3) > div.first > label').addClass('forgot-password-label'); $('label[for="register_terms"]').addClass('register-terms-checkbox'); // Move the forgotten password link var forgot = $('a[data-modal="forgot"]'); $('.forgot-password-label').before(forgot); // Set custom placeholders $('#register_user_username').attr('placeholder', 'This is the name people will know you by in the community'); $('#register_user_email').attr('placeholder', 'Add in your work email address'); $('#register_user_password').attr('placeholder', 'Create password'); </script> <script> /* Promotional Widgets for pages*/ if (inSidedData.content.category.id == 11246 || inSidedData.content.category.id == 11239) { //checks category ids to show/not show // Make the widget visible $('#happy-hour-colin').removeClass().removeAttr('style'); //include style="display:none;" on HTML widget to initiate dyanmic content } else if (inSidedData.content.category.id == 11240 || inSidedData.content.category.id == 11197 || inSidedData.content.category.id == 11248 || inSidedData.content.category.id == 11247) { //EE page ID // Make the widget visible $('#freshdesk-customer-spotlight').removeClass().removeAttr('style'); } else if (inSidedData.content.category.id == 11241 || inSidedData.content.category.id == 11260 || inSidedData.content.category.id == 11250) { //CRM page ID // Make the widget visible $('#freshdesk-customer-spotlight').removeClass().removeAttr('style'); } </script> <!-- <script src='//cdn.freshmarketer.com/61608/70421.js'> /* Freshmarketer heatmap URL */ </script> --> <script> // Remove default footer //$('.Template-footer').remove(); </script> <style> .logo-insided { display:none !important; } </style> <style> .login-prompt-wrapper { background: rgba(38, 38, 39, 0.8); height: 100%; left: 0; position: fixed; text-align: center; top: 0; width: 100%; z-index: 9999; } .login-prompt-wrapper .login-prompt-content { background: #ebeff2; height: 69%; left: 50%; /*padding: 72px 32px;*/ position: absolute; top: 50%; transform: translate(-50%, -50%); width: 328px; overflow-y: auto; max-height: 669px; } @media (min-width: 768px) { .login-prompt-wrapper .login-prompt-content { padding: 50px 72px 40px 72px; width: 610px; } } @media (max-width: 768px) { .login-prompt-image-footer { /*display: none;*/ } } .login-prompt-wrapper .login-prompt-image { height: auto; margin-top: 15%; width: 80%; } .login-prompt-wrapper .login-prompt-image-footer { /*height: 55.4px; margin-bottom: 40px; margin-left: -72px !important; margin-bottom: -86px !important;*/ width: 100%; position: absolute; left: 0; bottom: 0; } .login-prompt-image-footer{ padding-top: 1%; } .login-prompt-wrapper .login-prompt-title { color: #262627; font-size: 24px; font-weight: normal; line-height: 32px; margin-bottom: 40px; } .login-prompt-wrapper .cta-access-account { margin-bottom: 32px; width: 90%; padding: 20px; font-size: 22px; text-transform: none; border-radius: 8px; } .login-prompt-wrapper .login-prompt-close-button { background: transparent; border: none; cursor: pointer; position: absolute; right: 14px; top: 14px; } .login-prompt-wrapper .login-prompt-signup { font-size: 21px; font-weight: normal; line-height: 24px; letter-spacing: -1px; } .login-prompt-signup .btn_login { font-size: 21px; } #login-prompt-content:focus-visible { outline: transparent; } .login-prompt-image, .login-prompt-title, .login-prompt-signup, .freshworks-signup { position: relative; z-index: 1; } #btn-close-login { z-index: 1; } </style> <script> const sessionStorage = window.sessionStorage; const CLOSED_ONCE_KEY = "community-closed-login"; let firstFocusableElement, lastFocusableElement; const closeSVG = ` <svg width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1 1L13 13" stroke="#898989" stroke-width="2"/> <path d="M13 1L1 13" stroke="#898989" stroke-width="2"/> </svg> `; function setCookie(cname, cvalue, exdays) { const d = new Date(); d.setTime(d.getTime() + exdays * 24 * 60 * 60 * 1000); let expires = "expires=" + d.toUTCString(); document.cookie = cname + "=" + cvalue + ";" + expires + ";path=/"; } function getCookie(cname) { let name = cname + "="; let decodedCookie = decodeURIComponent(document.cookie); let ca = decodedCookie.split(";"); for (let i = 0; i < ca.length; i++) { let c = ca[i]; while (c.charAt(0) == " ") { c = c.substring(1); } if (c.indexOf(name) == 0) { return c.substring(name.length, c.length); } } return ""; } function createPromptLogin() { const loginPrompt = document.createElement("div"); loginPrompt.className = "login-prompt-wrapper"; loginPrompt.setAttribute("role", "dialog"); const loginPromptContent = document.createElement("div"); loginPromptContent.className = "login-prompt-content"; loginPromptContent.setAttribute("id", "login-prompt-content"); loginPromptContent.setAttribute("tabindex", "0"); const image = document.createElement("img"); image.src = "https://uploads-us-west-2.insided.com/freshworks-en/attachment/7572f011-06cb-4d87-bb2c-ffa83c8462b4.png"; image.className = "login-prompt-image"; const image2 = document.createElement("img"); image2.src = "https://uploads-us-west-2.insided.com/freshworks-en/attachment/98560360-593b-4b45-ad54-f2c5dc1ff970.png"; image2.className = "login-prompt-image-footer"; const title = document.createElement("p"); title.className = "login-prompt-title"; title.innerHTML = '<br><br><p style="font-size: 29px; letter-spacing:-1px; width:95%; margin-left:15px; margin: auto;">Penny for your thoughts? <br>The Community would love to hear from you.</p>'; const cta = document.createElement("a"); cta.className = "btn btn--cta cta-access-account freshworks-signup"; cta.href = "#"; cta.innerHTML = "SIGN UP FOR FREE"; cta.setAttribute("tabindex", "0"); const closeBtn = document.createElement("button"); closeBtn.className = "login-prompt-close-button"; closeBtn.innerHTML = closeSVG; closeBtn.setAttribute("id", "btn-close-login"); closeBtn.setAttribute("tabindex", "0"); closeBtn.addEventListener("click", function () { window.removeEventListener("keydown", checkTab); sessionStorage.setItem(CLOSED_ONCE_KEY, true); loginPrompt.parentNode.removeChild(loginPrompt); }); const signUp = document.createElement("div"); signUp.className = "login-prompt-signup"; signUp.innerHTML = `Already have an account? <a href="/member/login" class="btn_login js-open-modal freshworks-login" data-modal="login"><u>Log in.</u></a>`; loginPromptContent.appendChild(image); loginPromptContent.appendChild(title); loginPromptContent.appendChild(cta); loginPromptContent.appendChild(signUp); loginPromptContent.appendChild(closeBtn); loginPromptContent.appendChild(image2); loginPrompt.appendChild(loginPromptContent); return loginPrompt; } function createAndShowPromptLogin() { // Modal will only be shown if the cookie is not set, user gets 3 day period of not seeing if already shown var days = 3; if (getCookie("modal-open") != 1) { const containerElement = document.querySelector("main.body-wrapper"); const promptLogin = createPromptLogin(); containerElement.appendChild(promptLogin); document.getElementById("login-prompt-content").focus(); setCookie("modal-open", "1", days); } } function initTabControl() { firstFocusableElement = document.getElementById("login-prompt-content"); lastFocusableElement = document.getElementById("btn-close-login"); window.addEventListener("keydown", checkTab); } function checkTab(e) { let isTabPressed = e.key === "Tab" || e.keyCode === 9; if (!isTabPressed) return; if (document.activeElement === lastFocusableElement) { firstFocusableElement.focus(); e.preventDefault(); } } function getTimeLeft(currentSeconds, previousSeconds, maxSeconds) { return maxSeconds - (currentSeconds - previousSeconds); } function wasLoginClosed() { const closed = sessionStorage.getItem(CLOSED_ONCE_KEY); return closed !== null && closed; } // Mutator observer to check for changes in the login modal and kick of SSO flow function callback(mutationList, observer) { // Initialise click event for signup button $("a.freshworks-login").on("click", function (e) { e.preventDefault(); $(".login-prompt-close-button").click(); //$('.header-login-button').click(); // $("#custom-btn2 > span:nth-child(2)").click(); }); // Initialise click event for register button $("a.freshworks-signup").on("click", function (e) { e.preventDefault(); $(".login-prompt-close-button").click(); $(".header-login-button").click(); $("#modal_login > div.modal-login-header > a").click(); }); } // TODO: maybe try to narrow the focus here const targetNode = document.querySelector(".body-wrapper"); const observerOptions = { childList: true, //attributes: true, // Omit (or set to false) to observe only changes to the parent node //subtree: true }; const observer = new MutationObserver(callback); observer.observe(targetNode, observerOptions); (() => { if ( !window.inSidedData || !!window.inSidedData.user.userid || wasLoginClosed() ) return; const TIMER_KEY = "community-login-timer"; const TIMER_INTERVAL_IN_SECONDS = 150; const currentSeconds = new Date() / 1000; let savedTimer = sessionStorage.getItem(TIMER_KEY); if (!savedTimer) { sessionStorage.setItem(TIMER_KEY, currentSeconds.toString()); savedTimer = new Date() / 1000; } const timeLeft = getTimeLeft( currentSeconds, savedTimer, TIMER_INTERVAL_IN_SECONDS ); setTimeout(function () { createAndShowPromptLogin(); initTabControl(); sessionStorage.removeItem(TIMER_KEY); }, timeLeft * 1000); })(); </script> <!-- Inject full page banners --> <script> /* Page specific banners */ var template = `<div class='custom-html-widget-with-image-wrapper category-widget' "unregisted-widget" style="color:white;"> <a href="https://community.freshworks.com/guide-to-getting-started-11281/welcome-to-the-community-collective-become-a-guest-contributor-and-enjoy-a-host-of-benefits-25348/?tactic_id=5122664&utm_source=Community" target="_blank"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/9230485c-c8b8-4be1-834d-8af7fbefbdd2.png" style="max-width:100%;"></a> </div> <style> .category-widget { /* display: none; 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