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Can I get a refund from Skype? - Microsoft Support

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data-m='{"cN":"Teams_cont","cT":"Container","id":"c2c2c1c9c2m1r1a1","sN":2,"aN":"c2c1c9c2m1r1a1"}'> <a id="l0_Teams" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-teams/group-chat-software" data-m='{"cN":"W0Nav_Teams_nav","id":"n1c2c2c1c9c2m1r1a1","sN":1,"aN":"c2c2c1c9c2m1r1a1"}'>Teams</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Copilot_cont","cT":"Container","id":"c3c2c1c9c2m1r1a1","sN":3,"aN":"c2c1c9c2m1r1a1"}'> <a id="shellmenu_34" class="js-subm-uhf-nav-link" href="https://copilot.microsoft.com/" data-m='{"cN":"W0Nav_Copilot_nav","id":"n1c3c2c1c9c2m1r1a1","sN":1,"aN":"c3c2c1c9c2m1r1a1"}'>Copilot</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Windows_cont","cT":"Container","id":"c4c2c1c9c2m1r1a1","sN":4,"aN":"c2c1c9c2m1r1a1"}'> <a id="shellmenu_35" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/windows/" 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href="https://www.microsoft.com/en-us/store/b/sale?icid=gm_nav_L0_salepage" data-m='{"cN":"W0Nav_Deals_nav","id":"n1c7c2c1c9c2m1r1a1","sN":1,"aN":"c7c2c1c9c2m1r1a1"}'>Deals</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Small Business_cont","cT":"Container","id":"c8c2c1c9c2m1r1a1","sN":8,"aN":"c2c1c9c2m1r1a1"}'> <a id="l0_SmallBusiness" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/business" data-m='{"cN":"W0Nav_Small Business_nav","id":"n1c8c2c1c9c2m1r1a1","sN":1,"aN":"c8c2c1c9c2m1r1a1"}'>Small Business</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Support_cont","cT":"Container","id":"c9c2c1c9c2m1r1a1","sN":9,"aN":"c2c1c9c2m1r1a1"}'> <a id="l1_support" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us" data-m='{"cN":"W0Nav_Support_nav","id":"n1c9c2c1c9c2m1r1a1","sN":1,"aN":"c9c2c1c9c2m1r1a1"}'>Support</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c10c2c1c9c2m1r1a1","sN":10,"aN":"c2c1c9c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_42-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c10c2c1c9c2m1r1a1","sN":1,"aN":"c10c2c1c9c2m1r1a1"}'>Software</span> <button id="uhf-navbtn-shellmenu_42-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c10c2c1c9c2m1r1a1","sN":2,"aN":"c10c2c1c9c2m1r1a1"}'>Software</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_42-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_WindowsApps_cont","cT":"Container","id":"c3c10c2c1c9c2m1r1a1","sN":3,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_43" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/apps/windows?icid=CNavAppsWindowsApps" data-m='{"cN":"GlobalNav_More_Software_WindowsApps_nav","id":"n1c3c10c2c1c9c2m1r1a1","sN":1,"aN":"c3c10c2c1c9c2m1r1a1"}'>Windows Apps</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_AI_cont","cT":"Container","id":"c4c10c2c1c9c2m1r1a1","sN":4,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_44" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/ai" data-m='{"cN":"GlobalNav_More_Software_AI_nav","id":"n1c4c10c2c1c9c2m1r1a1","sN":1,"aN":"c4c10c2c1c9c2m1r1a1"}'>AI</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_Outlook_cont","cT":"Container","id":"c5c10c2c1c9c2m1r1a1","sN":5,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_45" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/outlook/email-and-calendar-software-microsoft-outlook" data-m='{"cN":"GlobalNav_More_Software_Outlook_nav","id":"n1c5c10c2c1c9c2m1r1a1","sN":1,"aN":"c5c10c2c1c9c2m1r1a1"}'>Outlook</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_OneDrive_cont","cT":"Container","id":"c6c10c2c1c9c2m1r1a1","sN":6,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_46" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/onedrive/online-cloud-storage" data-m='{"cN":"GlobalNav_More_Software_OneDrive_nav","id":"n1c6c10c2c1c9c2m1r1a1","sN":1,"aN":"c6c10c2c1c9c2m1r1a1"}'>OneDrive</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_Microsoft Teams_cont","cT":"Container","id":"c7c10c2c1c9c2m1r1a1","sN":7,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_47" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-teams/group-chat-software" data-m='{"cN":"GlobalNav_More_Software_Microsoft Teams_nav","id":"n1c7c10c2c1c9c2m1r1a1","sN":1,"aN":"c7c10c2c1c9c2m1r1a1"}'>Microsoft Teams</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_OneNote_cont","cT":"Container","id":"c8c10c2c1c9c2m1r1a1","sN":8,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_48" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/onenote/digital-note-taking-app" 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data-m='{"cN":"PCsAndDevices_cont","cT":"Container","id":"c11c2c1c9c2m1r1a1","sN":11,"aN":"c2c1c9c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_51-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"cN":"GlobalNav_PCsAndDevices_nonnav","id":"nn1c11c2c1c9c2m1r1a1","sN":1,"aN":"c11c2c1c9c2m1r1a1"}'>PCs &amp; Devices </span> <button id="uhf-navbtn-shellmenu_51-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"cN":"GlobalNav_PCsAndDevices_nonnav","id":"nn2c11c2c1c9c2m1r1a1","sN":2,"aN":"c11c2c1c9c2m1r1a1"}'>PCs &amp; Devices </button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_51-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_PCsAndTablets_cont","cT":"Container","id":"c3c11c2c1c9c2m1r1a1","sN":3,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_52" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/pc?icid=CNavDevicesPC" data-m='{"cN":"GlobalNav_More_PCsAndDevices_PCsAndTablets_nav","id":"n1c3c11c2c1c9c2m1r1a1","sN":1,"aN":"c3c11c2c1c9c2m1r1a1"}'>Computers</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_ShopXbox_cont","cT":"Container","id":"c4c11c2c1c9c2m1r1a1","sN":4,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_53" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/xbox?icid=CNavDevicesXbox" data-m='{"cN":"GlobalNav_More_PCsAndDevices_ShopXbox_nav","id":"n1c4c11c2c1c9c2m1r1a1","sN":1,"aN":"c4c11c2c1c9c2m1r1a1"}'>Shop Xbox</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_Accessories_cont","cT":"Container","id":"c5c11c2c1c9c2m1r1a1","sN":5,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_54" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/accessories?icid=CNavDevicesAccessories" data-m='{"cN":"GlobalNav_More_PCsAndDevices_Accessories_nav","id":"n1c5c11c2c1c9c2m1r1a1","sN":1,"aN":"c5c11c2c1c9c2m1r1a1"}'>Accessories</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_VMAndMixedReality_cont","cT":"Container","id":"c6c11c2c1c9c2m1r1a1","sN":6,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_55" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/virtualreality?icid=CNavVirtualReality" data-m='{"cN":"GlobalNav_More_PCsAndDevices_VMAndMixedReality_nav","id":"n1c6c11c2c1c9c2m1r1a1","sN":1,"aN":"c6c11c2c1c9c2m1r1a1"}'>VR &amp; mixed reality</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevicesCertifiedRefurbished_cont","cT":"Container","id":"c7c11c2c1c9c2m1r1a1","sN":7,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_56" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/certified-refurbished-products" 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type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c12c2c1c9c2m1r1a1","sN":2,"aN":"c12c2c1c9c2m1r1a1"}'>Entertainment</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_58-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_XboxGamePassUltimate_cont","cT":"Container","id":"c3c12c2c1c9c2m1r1a1","sN":3,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_59" class="js-subm-uhf-nav-link" href="https://www.xbox.com/en-us/games/store/xbox-game-pass-ultimate/cfq7ttc0khs0?icid=CNavAllXboxGamePassUltimate" data-m='{"cN":"GlobalNav_More_Entertainment_XboxGamePassUltimate_nav","id":"n1c3c12c2c1c9c2m1r1a1","sN":1,"aN":"c3c12c2c1c9c2m1r1a1"}'>Xbox Game Pass Ultimate</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_PC_Game_Pass_cont","cT":"Container","id":"c4c12c2c1c9c2m1r1a1","sN":4,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_60" class="js-subm-uhf-nav-link" href="https://www.xbox.com/en-us/games/store/pc-game-pass/cfq7ttc0kgq8?icid=CNavAllPCGamePass" data-m='{"cN":"GlobalNav_More_Entertainment_PC_Game_Pass_nav","id":"n1c4c12c2c1c9c2m1r1a1","sN":1,"aN":"c4c12c2c1c9c2m1r1a1"}'>PC Game Pass</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_XboxGames_cont","cT":"Container","id":"c5c12c2c1c9c2m1r1a1","sN":5,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_61" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/xboxgames?icid=CNavGamesXboxGames" data-m='{"cN":"GlobalNav_More_Entertainment_XboxGames_nav","id":"n1c5c12c2c1c9c2m1r1a1","sN":1,"aN":"c5c12c2c1c9c2m1r1a1"}'>Xbox games</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_PCGames_cont","cT":"Container","id":"c6c12c2c1c9c2m1r1a1","sN":6,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_62" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/games/windows?icid=CNavGamesWindowsGames" data-m='{"cN":"GlobalNav_More_Entertainment_PCGames_nav","id":"n1c6c12c2c1c9c2m1r1a1","sN":1,"aN":"c6c12c2c1c9c2m1r1a1"}'>PC and Windows games</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_MoviesAndTV_cont","cT":"Container","id":"c7c12c2c1c9c2m1r1a1","sN":7,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_63" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/movies-and-tv?icid=TopNavMoviesTv" data-m='{"cN":"GlobalNav_More_Entertainment_MoviesAndTV_nav","id":"n1c7c12c2c1c9c2m1r1a1","sN":1,"aN":"c7c12c2c1c9c2m1r1a1"}'>Movies &amp; TV</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c13c2c1c9c2m1r1a1","sN":13,"aN":"c2c1c9c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_64-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c13c2c1c9c2m1r1a1","sN":1,"aN":"c13c2c1c9c2m1r1a1"}'>Business</span> <button id="uhf-navbtn-shellmenu_64-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c13c2c1c9c2m1r1a1","sN":2,"aN":"c13c2c1c9c2m1r1a1"}'>Business</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_64-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_Microsoft_Cloud_cont","cT":"Container","id":"c3c13c2c1c9c2m1r1a1","sN":3,"aN":"c13c2c1c9c2m1r1a1"}'> <a id="shellmenu_65" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-cloud" data-m='{"cN":"GlobalNav_More_Business_Microsoft_Cloud_nav","id":"n1c3c13c2c1c9c2m1r1a1","sN":1,"aN":"c3c13c2c1c9c2m1r1a1"}'>Microsoft Cloud</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_Microsoft Security_cont","cT":"Container","id":"c4c13c2c1c9c2m1r1a1","sN":4,"aN":"c13c2c1c9c2m1r1a1"}'> <a id="shellmenu_66" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/security" data-m='{"cN":"GlobalNav_More_Business_Microsoft 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class="calloutHeading" id="calloutHeading">You have multiple accounts</div> <div class="calloutMessage" id="calloutMessage">Choose the account you want to sign in with.</div> </div> </div> </div> <div id="ocHelp" dir="ltr"> <div id="ocArticle" class=""> <div class="grd main-content zero-margin" id="ocMainContent"> <div class="row ocpArticleSizingWrapper"> <main id="supArticleContent" class="col-3-4" data-bi-area="content" tabindex="-1"> <div class="supBreadcrumbContainer" ms.pgarea="breadcrumbs" data-bi-area="breadcrumbs"> <div class="supBreadcrumb"> <a class="breadcrumbLink" href="/en-us/skype" ms.cmpgrp="collection" data-bi-slot="1">Skype</a> </div> <span class="supBreadcrumbPartition"></span> <div class="supBreadcrumb"> <a class="breadcrumbLink" href="&#xA; b4cdfeaf-0e93-4811-8a70-a4ab24a88fbd&#xA; " ms.cmpgrp="primary" data-bi-slot="2">&#xA; Purchases and payments&#xA; </a> </div> <span class="supBreadcrumbPartition"></span> <div class="supBreadcrumb"> <a class="breadcrumbLink" href="&#xA; 1b1177ab-4094-4a00-a538-0da3558d3e35&#xA; " ms.cmpgrp="secondary" data-bi-slot="3">&#xA; Refunds&#xA; </a> </div> <div class="supBreadcrumbMobile"> <a class="supBreadcrumbLink" href="&#xA; 1b1177ab-4094-4a00-a538-0da3558d3e35&#xA; "> <span class="supBreadcrumbMobileChevron"></span> &#xA; Refunds&#xA; </a> </div> <div class="supBreadcrumbPartition"></div> <div class="supBreadcrumb"> <div class="supBreadcrumbArticleTitle">Can I get a refund from Skype?</div> </div> </div> <header class="ocpArticleTitleSection" aria-labelledby="page-header" role="banner"> <h1 id="page-header" class="">Can I get a refund from Skype?</h1> </header> <div class="ocpArticleContent"> <div class="ucsPromotionContainer"></div> </div> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"><section aria-labelledby="" class="ocpSection"> <p> Yes! If eligible, Skype refunds are given in accordance with our refund policy in Skype's <a href="http://go.microsoft.com/fwlink/?LinkID=530144" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Terms of Use</a> . <br aria-hidden="true"><br aria-hidden="true"> Refunds are made using the same payment method used to make the initial purchase. Skype can't complete refunds if the original payment method is no longer available, for example your credit card expired, the PayPal account is closed, or where the payment method doesn't allow refunds. </p> <p> <b class="ocpUI"> Skype refunds can be given for: </b> </p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <b class="ocpUI"> Subscriptions </b> that haven't been used and haven't expired. </p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <b class="ocpUI"> Skype Credit </b> that hasn't been used if the refund is requested within 14-days of purchase. Outside of the 14-day period in the EU, refunds are at the discretion of Skype (EU customers only). </p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <b class="ocpUI"> Technical issues </b> that we determine to be Skype's fault. </p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <b class="ocpUI"> Fraudulent use </b> if we determine your account was taken over by a third party. </p> <meta itemprop="position" content="4"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> <b class="ocpUI"> Charges made in error </b> if you contact us within 90-days of purchase. We can't give refunds for charges that are more than 90-days old. </p> <meta itemprop="position" content="5"> </li> </ul> <p> <b class="ocpUI"> Note </b> : If you made an in-app Skype purchase through iTunes or Google Play, we're unable to provide a refund. You need to <a href="http://support.apple.com/HT204084" target="_blank" class="ocpExternalLink" data-bi-type="anchor">request a refund from Apple</a> or <a href="http://support.google.com/googleplay/workflow/9813244?hl" target="_blank" class="ocpExternalLink" data-bi-type="anchor">request a refund from Google Play</a> . <br aria-hidden="true"></p> <p> <b class="ocpUI"> How do I get a Skype refund? </b> </p> <ol type="1" itemscope="" itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> Use <a href="http://secure.skype.com/wallet/account/orders" target="_blank" class="ocpExternalLink" data-bi-type="anchor">this link</a> to sign into your Skype account profile page. </p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> From your purchase history, select the order you want a refund for. If you're eligible for a refund, you'll have the Refund button. </p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> Select the <b class="ocpUI"> Refund </b> button. <br aria-hidden="true"><br aria-hidden="true"><b class="ocpUI"> Note </b> : If you don't have the Refund button and believe you're eligible for a refund in accordance with our refund policy in Skype's <a href="http://go.microsoft.com/fwlink/?LinkID=530144" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Terms of Use</a> , make sure you're <a href="/en-us/skype/why-are-my-skype-contacts-or-credit-missing-201d0bfe-3659-42dc-81ae-d3d61314f4e0" class="ocpArticleLink" data-bi-type="anchor">signed into the correct Skype account</a> . We can't give refunds for charges older than 90-days or for subscriptions that have been used or expired. </p> <meta itemprop="position" content="3"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> Select the <b class="ocpUI"> Confirm Refund </b> button and we'll automatically issue a refund to the same payment method used to make the purchase. </p> <meta itemprop="position" content="4"> </li> </ol> <p> <b class="ocpUI"> Need to chat with an agent about your refund? </b> Start a <a href="https://go.skype.com/help.support.skype" target="_blank" class="ocpExternalLink" data-bi-type="anchor">live chat</a> with customer service now. Before chatting, you may need to sign into Skype if you aren't already. Make sure to allow the pop-up - it's our live chat window. </p> </section><div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJ-button" aria-controls="ID0EJ-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none"> Can I get a refund for my Skype Number? </div></button></h2> <div class="ocpebw" id="ID0EJ-panel" aria-labelledby="ID0EJ-button" role="region"> <div class="ocpExpandoBody"> <p> We can't refund you for our paid products when they've been used. As defined by Skype's refund policy, the nature of a Skype Number means that you use it to receive calls from the moment it's purchased; therefore, no refund can be made for Skype Numbers. <br aria-hidden="true"><br aria-hidden="true"><b class="ocpUI"> Note </b> : If you are unable to complete the verification flow when purchasing a <a href="/en-us/topic/e80ced15-e25d-40fd-bb77-a2897834eb4b" class="ocpArticleLink" data-bi-type="anchor">Skype Number for Japan</a> and would like to get a refund, please <a href="https://go.skype.com/help.support.skype" target="_blank" class="ocpExternalLink" data-bi-type="anchor">contact support</a> . <br aria-hidden="true"></p> </div> </div> </div><section aria-labelledby="" class="ocpSection"> </section><div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EF-button" aria-controls="ID0EF-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none"> Can I get a refund for purchases I haven鈥檛 made from Skype? </div></button></h2> <div class="ocpebw" id="ID0EF-panel" aria-labelledby="ID0EF-button" role="region"> <div class="ocpExpandoBody"> <p> No. We can only give you a refund for purchases you鈥檝e made directly from Skype and will not refund: </p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> Purchases made through third party partners - you can contact the partner directly and they will decide whether to offer you a refund. </p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> Vouchers. </p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p> Prepaid cards. </p> <meta 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