ProProfs Help Desk Reviews: Pricing & Software Features 2024

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data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png" data-srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload" width="15" height="15"> </a> </div> <div class="clearfix"></div> </div> </div> <div class="main-container"> <h1>ProProfs Help Desk Review</h1> <div class="review-page__content col col--75 col--sm"> <div id="product-info" class="review-page__product sticky-desktop "> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__thumb"> <img width="440" height="180" src="https://financesonline.com/uploads/2019/08/ProProfs-Help-Desk-logo1.png" class="attachment- size-" alt="ProProfs Help Desk" srcset="https://s.financesonline.com/uploads/2019/08/ProProfs-Help-Desk-logo1.png 440w, https://s.financesonline.com/uploads/2019/08/ProProfs-Help-Desk-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/08/ProProfs-Help-Desk-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/08/ProProfs-Help-Desk-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/08/ProProfs-Help-Desk-logo1-354x145.png 354w" sizes="(max-width: 440px) 100vw, 440px" /> </div> <div class="review-page__product__info"> <span class="product-details">Our score: <span class="score">8.5</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span class="product-details">User satisfaction: <span class="score">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <div class="clearfix"></div> <div class="stars stars--average hide-tablet"> <div class="stars__img"> <div class="stars__rating" style="width:96.5278%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">4.8/5 <a id="enable-user-review-tab" href="#user-review">(36 user reviews)</a></span> </div> </div> </div> <div id="product-info-sticky-mobile" class="review-page__product sticky "> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__info show-tablet"> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:96.5278%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">4.8/5 <a id="enable-user-review-tab" href="#user-review">(36 user reviews)</a></span> </div> </div> <div id="product-buttons" class="review-page__product__btns" style="visibility: hidden" data-product="124625" data-main-term="74" data-selected-term=""> </div> </div> <div class="clearfix"></div> <script> (function() { // dynamic scroll buttons const product_buttons_el = document.getElementById('product-buttons'); if(product_buttons_el) { const product_id = product_buttons_el.getAttribute('data-product'), main_term = product_buttons_el.getAttribute('data-main-term'), url_hash = window.location.hash.split('='), ajax_url = document.body.getAttribute('data-ajax'), request_buttons = new XMLHttpRequest(); let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined ? true : false, selected_term = is_selected_term ? url_hash[url_hash_index] : ''; request_buttons.open('GET', ajax_url + '?action=get_scroll_buttons&product=' + encodeURIComponent(product_id) + '&main_term=' + encodeURIComponent(main_term) + '&selected_term=' + encodeURIComponent(selected_term)); request_buttons.onload = function () { if (request_buttons.status >= 200 && request_buttons.status < 400) { if (request_buttons.response.length > 0) { product_buttons_el.innerHTML = JSON.parse(request_buttons.response); product_buttons_el.style.visibility = 'visible'; } } } request_buttons.send(); } })(); </script> <div id="fo-review-tabs" class="tabs apps"> <div class="review-page__tabs"> <div class="review-page__tabs__menu tabs-menu owl-carousel owl-theme"> <a class="review-page__tabs__menu__el tabs-tab-review active" href="#review-review">REVIEW</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#user-review">USER REVIEWS</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#pricing-details">PRICING DETAILS</a> <a class="review-page__tabs__menu__el tabs-tab normal-link " href="https://alternatives.financesonline.com/p/proprofs-help-desk/">PROPROFS HELP DESK ALTERNATIVES</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#integrations">INTEGRATIONS</a> </div> </div> <div class="tab-content"> <div class="review-page__tab-content main-tab flex-order"> <div id="review-toc" class="review-page__toc"> <ul> <li><a href="#what-is">What is ProProfs Help Desk?</a></li> <li><a href="#benefits">ProProfs Help Desk benefits</a></li> <li><a href="#features">Overview of ProProfs Help Desk features</a></li> <li><a href="#problems">What Problems Will ProProfs Help Desk Solve?</a></li> <li><a href="#awards">Awards & quality certificates</a></li> <li><a href="#pricing">ProProfs Help Desk pricing</a></li> <li><a href="#user-sat">User satisfaction</a></li> <li><a href="#video">Video</a></li> <li><a href="#technical">Technical details</a></li> <li><a href="#support">Support details</a></li> <li><a href="#user-rev">User reviews</a></li> </ul> </div> <div class="review-page__imgs content-visibility"> <img width="300" height="155" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Logo of ProProfs Help Desk" sizes="(max-width: 300px) 100vw, 300px" data-srcset="https://s.financesonline.com/uploads/2020/06/ProProfs-Helpdesk-Screenshot-2020-600x310px-1-300x155.jpg 300w, https://s.financesonline.com/uploads/2020/06/ProProfs-Helpdesk-Screenshot-2020-600x310px-1-232x120.jpg 232w, https://s.financesonline.com/uploads/2020/06/ProProfs-Helpdesk-Screenshot-2020-600x310px-1-93x48.jpg 93w, https://s.financesonline.com/uploads/2020/06/ProProfs-Helpdesk-Screenshot-2020-600x310px-1-281x145.jpg 281w, https://s.financesonline.com/uploads/2020/06/ProProfs-Helpdesk-Screenshot-2020-600x310px-1.jpg 600w" /> <a href="#" data-modal="#verified-quality" data-dynamic="yes" data-id="124625"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/seal-new.png" class="lazyload" alt="Verified Quality"> </a> </div> <div class="clearfix"></div> <div class="what-is content-visibility order-1 flex-order"> <div id="what-is" class="review-page__header"> <span class="rev-icon rev-icon--what-is"></span> <h3>What is ProProfs Help Desk?</h3> </div> <p data-pm-slice="1 1 []">ProProfs Help Desk is a cloud-based customer support software that arms your team with all the features they need to resolve any issue together and much faster. With its powerful reporting and out of the box features, ProProfs Help Desk is a tool your business can depend upon.</p> <p>This simple yet intuitive help desk software is designed to simplify the management of multiple customer-facing inboxes. It enables support teams to sort and filter support tickets via labels, internal notes, and prioritize tickets that demand urgent attention.</p> <p>Users can create a dedicated Knowledge Base that dramatically reduces ticket support requests (ticket volume) by up to 80%. A self-service portal is a great way to help customers find answers to commonly-asked questions by themselves.</p> <p>An internal knowledge base for employees can also be set up to speed up employees’ access to documentation, guides, manuals, and tips, helping them become familiar with customer pain points and make the most of a streamlined support process.</p> <p>Aside from integration with a knowledge base, ProProfs Help Desk facilitates the addition of Live Chat to greatly improve and enhance the customer experience. With the Live Chat integration, your agents will be able to engage with customers in real-time and resolve their issues faster. Together all these internal integrations make ProProfs Help Desk a complete powerhouse.</p> <p>Since customer satisfaction stems from your team’s performance, ProProfs Help Desk provides you with a way to track the performance of your company’s support agents. A detailed rating feature allows customers to offer their valuable ratings on tickets, chats, and help articles. An ability to create surveys and feedback forms also greatly aid in putting together a more comprehensive evaluation. Smart reports help you unlock the insights that lead to improvements.</p> <a href="#" class="review-show-more what-is-show-more mb-show">Show More</a> </div> <div class="benefits content-visibility order-3 flex-order"> <div class="order-3"> <div id="benefits" class="review-page__header"> <span class="rev-icon rev-icon--benefits"></span> <h3>Overview of ProProfs Help Desk Benefits</h3> </div> <p data-pm-slice="1 1 []"><strong>Automated Ticket Creation & Assignment</strong></p> <p>ProProfs Help Desk automates the ticket creation process, allowing agents to concentrate on their priority tasks instead of getting stuck in manual ticket creation and assignment. As support issues get automatically converted into tickets, agents become more productive and effective, resulting in more tickets getting addressed and resolved.</p> <p><strong>Shared Inbox Functionality</strong></p> <p>Your help desk agents can easily club all customer-facing email accounts together and manage them from a shared dashboard. They can access all customer communications, allowing them to see customer tickets that are either being acted on, waiting for support, or resolved. All interactions are visible and every issue is tracked, helping agents device a more effective approach and resolution to the customer’s issue or request.</p> <p><strong>Self-Service Knowledge Base that Reduces Tickets by Up to 80%</strong></p> <p>ProProfs Help Desk enables you to build a self-service help center so your customers can get answers to common questions by themselves, 24/7. This integration with Knowledge Base can help reduce tickets by up to 80%, while an internal knowledge base lets your employees tap into answers and solutions to other customer queries.</p> <p><strong>Instant Ticket Resolution with Live Chat </strong></p> <p>Nothing probably delights customers more than getting a quick resolution to their issues. ProProfs Live Chat seamlessly integrates with ProProfs Help Desk to give your agents the ability to respond to customer questions in real-time via a desk or mobile app. The tool also remembers each customer and records chat history to give your agents the leverage to personalize their responses.</p> <p><strong>Secure & Reliable Tool, Trusted by Millions </strong></p> <p>ProProfs is known for its philosophy of customer delight over customer satisfaction. ProProfs Help Desk has been designed around the same principles and incorporates all the features you need to deliver high-quality customer support. With servers hosted on a leading cloud platform- IBM and data centers deployed in Dallas and Washington DC, users can be assured of dependable performance and reliable uptime. Data security is ensured with multiple layers of protection, from Cloudflare CDN to secure hosting by SoftLayer.</p> <p><strong>Offer Consistent Training to Your Agents</strong></p> <p>ProProfs Help Desk enables business leaders and the management to track agent performance as individuals and team players using customer feedback and surveys. This allows the management to identify areas that demand improvement and require attention. The ability to monitor customer-agent interactions is also the key to gaining insights into how each agent is performing, what went well, and what can be improved. Online training modules let your agents train online from any device and any part of the world.</p> <a href="#" class="review-show-more benefits-show-more mb-show">Show More</a> </div> <div class="order-2"> <div id="features" class="review-page__header"> <span class="rev-icon rev-icon--features"></span> <h3>Overview of ProProfs Help Desk Features</h3> </div> <div class="review-page__features"> <ul class="review-page__features-list"> <li>Track Tickets</li> <li>Prioritize Tickets</li> <li>Solve Tickets</li> <li>Share Knowledge</li> <li>Instant Support</li> <li>Train Agents and Customers</li> <li>Optimized For Mobile Devices</li> <li>Scalable Solution</li> </ul> </div> </div> </div> <div class="content-visibility order-8 flex-order"> <div class="review-page__gray"> <div id="problems" class="review-page__header"> <span class="rev-icon rev-icon--problems-solve"></span> <h3>What Problems Will ProProfs Help Desk Solve?</h3> </div> <p><strong> Timely responses to customers with faster ticket resolution</strong></p> <p><span style="font-weight: 400;"><strong>Problem:</strong> John is a customer support agent and receives loads of customer queries and requests on a daily basis. He is often overloaded with so many requests at the same time that one or, the other tickets are left unattended or, unresolved.</span></p> <p><span style="font-weight: 400;"><strong>Solution:</strong> ProProfs Help Desk features an issue tracker to let John easily track all queries, bugs, and requests using a simple email-like interface. Moreover, he can organize, prioritize, discuss, and track requests aside from being able to see who is working on which ticket to ensure that no tickets are lost.</span></p> <p><strong>Making teamwork a truly collaborative effort</strong></p> <p><span style="font-weight: 400;"><strong>Problem:</strong> Christina is 32 weeks pregnant and will be on her maternity leave in four weeks. Being the Product Manager, she will be receiving loads of product-related queries from customers. She may be unable to attend them during the leave. </span></p> <p><span style="font-weight: 400;"><strong>Solution:</strong> The Shared Inbox of ProfProfs Help Desk enables Christina and the customer support team to collaborate easily. With ProProfs Help Desk in place, her product team can access and view customer queries and requests. Tickets can be assigned according to priorities and those that need immediate attention. There is also appropriate and faster ticket resolution using collaboration features, such as notes, history, alerts, priorities, child tickets, and knowledge base.</span></p> <p><strong>Real-time monitoring of agent performance</strong></p> <p><span style="font-weight: 400;"><strong>Problem:</strong> Johnson is a customer success manager. He is disappointed with the overall performance of his customer support team but, doesn’t know which of his agents lacks adequate customer support skills. </span></p> <p><span style="font-weight: 400;"><strong>Solution:</strong> </span><span style="font-weight: 400;">One of Johnson’s business friends, Van, told him about the ProProfs Help Desk and how it benefitted his company to track agent and ticket performance. The software comes with features to help Van easily monitor help desk ratings over time as well as keep track of agents’ performance as individuals and in teams. With Net Promoter Score (NPS) as well as the ability to create surveys and customer feedback forms, ProProfs Help Desk could greatly help Johnson’s team improve customer service. In essence, the ability to capture customer feedback is, indeed, instrumental in targeted agent training.</span></p> </div> </div> <div class="content-visibility order-9 full-width"> <div id="awards" class="review-page__header"> <span class="rev-icon rev-icon--awards"></span> <h3>Awards & Quality Certificates</h3> </div> <div class="review-page__awards"> <div class="review-page__awards-inner"> <div><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/06/expert2020-1.png?width=275&token=NSR5mMjnXrQflCf4dCL0pg" data-srcset="https://sip.financesonline.com/uploads/2020/06/expert2020-1.png?width=275&token=NSR5mMjnXrQflCf4dCL0pg 1x, https://sip.financesonline.com/uploads/2020/06/expert2020-1.png?width=550&token=Nwi6m8_oWznL7iWBKYtbVw 2x" class="lazyload" alt="An award given to products our B2B experts find especially valuable for companies"></div> <div><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/06/supreme2020-1.png?width=275&token=B0mvKhQOqlm-LEd0_JnUFQ" data-srcset="https://sip.financesonline.com/uploads/2020/06/supreme2020-1.png?width=275&token=B0mvKhQOqlm-LEd0_JnUFQ 1x, https://sip.financesonline.com/uploads/2020/06/supreme2020-1.png?width=550&token=3b9L4Tmb1yjaUJ4FwU4vpw 2x" class="lazyload" alt="This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers."></div> <div><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/06/User-Experience-1.png?width=275&token=5HndwkTFByk-3aAgGLxDEw" data-srcset="https://sip.financesonline.com/uploads/2020/06/User-Experience-1.png?width=275&token=5HndwkTFByk-3aAgGLxDEw 1x, https://sip.financesonline.com/uploads/2020/06/User-Experience-1.png?width=550&token=3cscJNW2JTyWZtc4iQFpOQ 2x" class="lazyload" alt="This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process."></div> </div> </div> </div> <div class="content-visibility order-7"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--top3"></span> <h3>ProProfs Help Desk Position In Our Categories</h3> </div> <p> Keeping in mind businesses have distinctive business demands, it is only practical they steer clear of deciding on an all-in-one, “perfect” software solution. Still, it is futile to discover such an app even among well-known software products. The better thing to undertake would be to jot down the several major aspects which need consideration like major features, budget, skill competence of staff, business size, etc. Next, you should perform your product research fully. Have a look at these ProProfs Help Desk evaluations and scrutinize the other software products in your list more closely. Such detailed research ascertains you steer clear of ill-fitting applications and buy the one which delivers all the function your business requires in sustaining growth. </p> <p><strong>Position of ProProfs Help Desk in our main categories:</strong></p> <div class="review-page__main-cats"> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>100</span> </div> <p>ProProfs Help Desk is one of the <strong>top 100</strong> <a href="https://financesonline.com/c/customer-support-software/">Customer Support Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>50</span> </div> <p>ProProfs Help Desk is one of the <strong>50</strong> <a href="https://financesonline.com/c/help-desk-software/">Help Desk Software</a> products</p> </div> <div class="clearfix"></div> </div> <p>Each business is different, and might require a special Customer Support Software solution that will be designed for their business size, type of clients and employees and even specific industry they deal with. You should not count on locating an ideal solution that is going to work for each business no matter what their history is. It may be a good idea to read a few ProProfs Help Desk Customer Support Software reviews first and even then you should pay attention to what the software is intended to do for your business and your employees. Do you require a simple and intuitive app with just elementary functions? Will you really make use of the complex tools needed by pros and big enterprises? Are there any specific features that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to get a reliable app that will match your budget.</p> </div></div> <div id="pricing-details" class="review-page__pricing-details tab-el order-2"> <div id="pricing" class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>How Much Does ProProfs Help Desk Cost?</h3> </div> <p><strong>ProProfs Help Desk Pricing Plans:</strong></p> <div class="review-page__scroll-box"> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>ProProfs Help Desk Monthly Plan</span> <p>starts at $30/user/month</p> </div> <div class="review-page__table__row"> <span>ProProfs Help Desk Annual Plan</span> <p>starts at $20/user/month</p> </div> </div> </div> <a href="#" class="review-show-more pricing-show-more mb-show">Show More</a> <div class="review-page__tab-content pricing"> <div class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>What are ProProfs Help Desk pricing details?</h3> </div> <p><strong>ProProfs Help Desk Pricing Plans:</strong></p> <div class="review-page__plans"> <div> <p>Free Trial</p> <p><span class="icon icon--checked"></span></p> </div> <div> <p>ProProfs Help Desk Monthly Plan</p> <p>starts at $30/user/month</p> </div> <div> <p>ProProfs Help Desk Annual Plan</p> <p>starts at $20/user/month</p> </div> </div> <p>ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:</p> <p><strong>ProProfs Help Desk Monthly Plan</strong> – starts at $30/user/month</p> <p><strong>ProProfs Help Desk Annual Plan</strong> – starts at $20/user/month</p> <ul> <li>Unlimited Tickets</li> <li>Unlimited Ticket History</li> <li>Multiple Inboxes</li> <li>Multiple Departments & Teams</li> <li>Audit & Admin Controls</li> <li>Overdue Time</li> <li>Internal Notes in Ticket</li> <li>Roles & Permissions</li> <li>Auto-Response</li> <li>Canned Responses</li> <li>Ticket Ratings</li> <li>Ticket Routing</li> <li>Child Tickets</li> <li>Labels</li> <li>Custom Fields & Filters</li> <li>Advanced ReportsPlus:</li> <li>Business Hours</li> <li>Bookmark</li> <li>Vault</li> <li>File Attachments</li> <li>API & Single Sign-On</li> <li>Integrations</li> <li>Mobile App</li> <li>Branding</li> </ul> </div> </div> <div class="content-visibility order-10"> <div class="review-page__gray"> <div id="user-sat" class="review-page__header"> <span class="rev-icon rev-icon--user-satisfaction"></span> <h3>User Satisfaction</h3> </div> <div class="review-page__mentions"> <div class="review-page__mentions-item"> <span class="icon icon--user-sat"></span> Positive Social Media Mentions <span class="count"> 4 </span> </div> <div class="review-page__mentions-item"> <span class="icon icon--user-sat reverse"></span> Negative Social Media Mentions <span class="count"> 0 </span> </div> </div> <p> <p>We are aware that when you make a decision to get a Customer Support Software it’s crucial not only to find out how professionals score it in their reviews, but also to find out if the actual users and enterprises that purchased this software are actually satisfied with the service. Because of that need we’ve designer our behavior-based <a class="qtip" data-modal="#user-modal" data-dynamic="yes" href="#">Customer Satisfaction Algorithm™</a> that gathers customer reviews, comments and ProProfs Help Desk reviews across a vast array of social media sites. The data is then presented in an easy to digest way showing how many people had positive and negative experience with ProProfs Help Desk. With that information at hand you should be ready to make an informed purchasing choice that you won’t regret.</p> </p> </div> <div id="video" class="review-page__header"> <span class="rev-icon rev-icon--video"></span> <h3>Video</h3> </div> <iframe title="video" title="How to Set up Your Help Desk in Under 5 Minutes" width="640" height="360" data-src="https://www.youtube.com/embed/IMTDw9fhqxw?feature=oembed&controls=1&showinfo=0" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen frameborder="0" class="lazyload"></iframe> </div> <div class="content-visibility order-4 flex-order"> <div class="order-1 full-width"> <div id="technical" class="review-page__header"> <span class="rev-icon rev-icon--technical-details"></span> <h3>Technical details</h3> </div> <div class="review-page__technical"> <div class="col col--33"> <p>Devices Supported</p> <ul class="ul-normal"> <li>Web-based</li> </ul> <p>Deployment</p> <ul class="ul-normal"> <li>Cloud Hosted</li> </ul> </div> <div class="col col--33"> <p>Language Support</p> <ul class="ul-normal"> <li>English</li> </ul> </div> <div class="col col--33"> <p>Pricing Model</p> <ul class="ul-normal"> <li>Monthly payment</li><li>Annual Subscription</li> </ul> <p>Customer Types</p> <ul class="ul-normal"> <li>Small Business</li><li>Large Enterprises</li><li>Medium Business</li> </ul> </div> <div class="clearfix"></div> </div> </div> <div class="order-2 full-width"> <div id="support" class="review-page__header"> <span class="rev-icon rev-icon--support"></span> <h3>What Support Does This Vendor Offer?</h3> </div> <div class="review-page__support"> <ul> <li class="ok"><span class="icon icon--checked"></span>email</li><li class="ok"><span class="icon icon--checked"></span>phone</li><li class="ok"><span class="icon icon--checked"></span>live support</li><li><span></span>training</li><li class="ok"><span class="icon icon--checked"></span>tickets</li> </ul> </div> </div> </div> <div class="tab-el mb-show order-5" id="integrations"> <div class="review-page__tab-content integrations"> <div class="review-page__header"> <span class="rev-icon rev-icon--intergrations"></span> <h3>What integrations are available for ProProfs Help Desk?</h3> </div> <p>ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.</p> </div> </div> <div class="tab-el mb-show order-6 full-width" id="user-review"> <div class="user-reviews"> <div class="user-reviews__tab"> <div class="user-reviews__stars"> <div class="average-score"> <div class="review-page__header mb-show"><h3><span class="rev-icon icon icon--user-reviews"></span>ProProfs Help Desk User Reviews</h3></div> <p class="mb-hide">ProProfs Help Desk average rating: </p> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:96.5278%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="210" height="39" > </div> <span class="score">4.8/5 <span id="ur-scroll">(36 user reviews)</span></span> </div> </div> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="user-reviews__write "> <p>Write your own review of this product</p> <a href="#" data-modal="#add-review" class="btn" title="Add a review"><span class="icon icon--add"></span>ADD A REVIEW</a> </div> <div class="clearfix"></div> <div class="user-reviews__top-least"> <div class="col"> <p>The most favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media-exp1.licdn.com/dms/image/C4E03AQGX4Mf3eaFfFQ/profile-displayphoto-shrink_100_100/0/1643334594989?e=1658966400&v=beta&t=BBBgitn1s4Ak7L7hv1EN-DemBQVrNzmtFVowi0ZZqlg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p >Anonymous Reviewer</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> ProProfs Help Desk gives my team multiple options to connect with website visitors, prospects, and existing customers. The live chat feature has worked wonders and allowed our agents to exceed their targets through upselling and cross-selling. </p> <p><strong>CONS:</strong> There are some popular tools used by our business that cannot be integrated with ProProfs Help Desk. We look forward to more integration facilities in the future. </p> </div> <div class="review-meta"> <p>Reviewed 2 years ago</p> <a href="/p/proprofs-help-desk/connect-with-prospects-and-double-your-sales-333187/" title="Read review">Read full review ></a> </div> </div> </div> </div> <div class="col"> <p>The least favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media-exp1.licdn.com/dms/image/C4D03AQFaseNQdsJjvw/profile-displayphoto-shrink_100_100/0/1596145030378?e=1620259200&v=beta&t=gFDKPUPa5LSMHffEkurWVXzn1X5X7PY2me0sgYcVdOQ" alt="Bratislav Bojic" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p >Bratislav Bojic</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> ProProfs Help Desk is perfect for keeping track of assigned and pending tickets, new tickets generated, and which agents are working on them. Besides, the tool helps in evaluating agents’ performance. Its powerful reporting system gives a sneak-peek into the average rating received by agents, pending tickets, and the total number of tickets resolved. This helped us gain a clear picture of how our customer support function is performing. </p> <p><strong>CONS:</strong> We didn’t face any issue that’s worth mentioning. The experience with the product was quite seamless. </p> </div> <div class="review-meta"> <p>Reviewed 4 years ago</p> <a href="/p/proprofs-help-desk/great-for-tracking-ticket-status-agent-performance-285182/" title="Read review">Read full review ></a> </div> </div> </div> </div> </div> <div class="more-reviews"> <p>More reviews from 36 actual users:</p> <div class="sort"> <p>Sort by:</p> <div id="sort-reviews" class="nice-dropdown" data-id="124625" data-related-id=""> <span>Latest</span> <ul class="reviews-sort"> <li data-option="latest">Latest</li> <li data-option="useful">Most useful</li> <li data-option="positive">Most positive</li> <li data-option="negative">Most negative</li> </ul> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="sortable-reviews"> <div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Connect with customers on the channels they love</p> <a href="/p/proprofs-help-desk/connect-with-customers-on-the-channels-they-love-354011/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 29.11.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> ProProfs Help Desk has been a game changer for our business over the years. We really enjoy native integrations with live chat, knowledge base, and survey maker. This has allowed us to offer 360-degree support experiences and retain our customers. </p> <p><strong>CONS:</strong> Considering the price you are paying (roughly $10/agent/month), there is not any problem area that can really bother you. I will update you if I come across any serious limitations.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="354011"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="354011"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Reach inbox zero faster and offer superior email support</p> <a href="/p/proprofs-help-desk/reach-inbox-zero-faster-and-offer-superior-email-support-343327/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.09.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> ProProfs Help Desk comes packed with many useful features and the shared inbox feature tops that list. </p> <p><strong>CONS:</strong> The tool has been nothing short of a miracle. No major complaints as of now. I will surely update you guys if I come across any serious limitations. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="343327"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="343327"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><a href="#" class="review-show-more user-review-show-more">Show More User Reviews (36)</a><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">One of the best ticketing software available in the market</p> <a href="/p/proprofs-help-desk/one-of-the-best-ticketing-software-available-in-the-market-343303/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media-exp1.licdn.com/dms/image/C4D03AQFNDqm48bkBXA/profile-displayphoto-shrink_100_100/0/1659867509547?e=1667433600&v=beta&t=UK6m9Edk174IDCIMfMneHwxZ4SkdGPfuLMAM9USZwHE" alt="Bernice Sander" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Bernice Sander</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.09.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> We started using ProProfs Help Desk as a replacement for our in-house ticketing system. The tool was recommended to us by many businesses who had lately adopted multiple ProProfs products. We use this tool to easily handle all our inbound and outbound email communications from one place. </p> <p><strong>CONS:</strong> ProProfs Help Desk lacks advanced reporting features. However, you can track basic help desk metrics such as resolution time, response time, agent ratings, and more. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="343303"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="343303"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The only tool your IT department will need to manage IT users</p> <a href="/p/proprofs-help-desk/the-only-tool-your-it-department-will-need-to-manage-it-users-339054/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Charles joye" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Charles joye</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.08.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> ProProfs Help Desk allows our IT support team to track all incidents, requests, and complaints from a unified dashboard. You can conduct CSAT surveys to monitor the customer experience and gauge the daily, weekly, and monthly performance of your team. </p> <p><strong>CONS:</strong> There should be more ready-to-use templates for creating web forms and surveys. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="339054"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="339054"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Make the most of robust automation capabilities</p> <a href="/p/proprofs-help-desk/make-the-most-of-robust-automation-capabilities-2-335393/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media-exp1.licdn.com/dms/image/C4D03AQFzhSyPTqVcTA/profile-displayphoto-shrink_100_100/0/1655277941109?e=1667433600&v=beta&t=8tPk3gDRWCa1nv5Z2lHKCFL02i2mDXvnUEceGSuTDXk" alt="ben cornell" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>ben cornell</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 24.06.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> ProProfs comes with really great automation features that are not offered by other tools that fall in the same price category. For instance, we have developed AI-powered chatbots to assist our audience 24x7. With the help of this feature, both our sales and support operations have improved drastically. </p> <p><strong>CONS:</strong> Honestly, nothing has been problematic per se. There could be more integration options with popular tools. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="335393"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="335393"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Make the most of robust automation capabilities</p> <a href="/p/proprofs-help-desk/make-the-most-of-robust-automation-capabilities-334116/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media-exp1.licdn.com/dms/image/C4D03AQGMg8u2D18AgQ/profile-displayphoto-shrink_100_100/0/1654594982911?e=1661990400&v=beta&t=iNfthnMrQg8OX-ivRkzAU69mbiJ_DC-xkheYcVJMLl0" alt="Raj Sharma" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Raj Sharma</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 08.06.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> ProProfs comes with really great automation features that are not offered by other tools that fall in the same price category. For instance, we have developed AI-powered chatbots to assist our audience 24x7. With the help of this feature, both our sales and support operations have improved drastically. </p> <p><strong>CONS:</strong> Honestly, nothing has been problematic per se. There could be more integration options with popular tools. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="334116"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="334116"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Connect with prospects and double your sales</p> <a href="/p/proprofs-help-desk/connect-with-prospects-and-double-your-sales-333187/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 31.05.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> E-Learning</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> ProProfs Help Desk gives my team multiple options to connect with website visitors, prospects, and existing customers. The live chat feature has worked wonders and allowed our agents to exceed their targets through upselling and cross-selling. </p> <p><strong>CONS:</strong> There are some popular tools used by our business that cannot be integrated with ProProfs Help Desk. We look forward to more integration facilities in the future. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="333187"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="333187"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Manage all internal IT issues easily</p> <a href="/p/proprofs-help-desk/manage-all-internal-it-issues-easily-2-333047/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 25.05.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Computer Software</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> We are a leading software company with a team of over a thousand employees operating from different parts of the globe. ProProfs Help Desk has allowed us to track all internal IT requests and issues in one place. The tool is quite simple to use and anyone can learn to submit or track issues in a matter of minutes. </p> <p><strong>CONS:</strong> The tool is still young and making gradual improvements. So far, we are super happy with all the features. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="333047"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="333047"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Manage all internal IT issues easily</p> <a href="/p/proprofs-help-desk/manage-all-internal-it-issues-easily-332957/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media.licdn.com/dms/image/C4E03AQHlZZtHgvgI0Q/profile-displayphoto-shrink_100_100/0/1629343819947?e=1681948800&v=beta&t=IuZPn81upoLV6Fz-4GaISVyUGBCsjQ0kdYXDeuEpsgI" alt="Sara Atiq" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Sara Atiq</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 25.05.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> We are a leading software company with a team of over a thousand employees operating from different parts of the globe. ProProfs Help Desk has allowed us to track all internal IT requests and issues in one place. The tool is quite simple to use and anyone can learn to submit or track issues in a matter of minutes.</p> <p><strong>CONS:</strong> The tool is still young and making gradual improvements. So far, we are super happy with all the features. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="332957"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="332957"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">ProProfs team is super helpful</p> <a href="/p/proprofs-help-desk/proprofs-team-is-super-helpful-332936/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media-exp1.licdn.com/dms/image/C4E03AQEhBCKHZHnU5A/profile-displayphoto-shrink_100_100/0/1602955529394?e=1659571200&v=beta&t=4h2jKbJCJF285VWh9lrMdlnEX7d_SzxabCII6DbaBTE" alt="Deepak koli" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Deepak koli</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 25.05.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> An excellent part of using this software is that their team is always proactive to offer help and support. Whenever we had any issue, their team was always just a call away. </p> <p><strong>CONS:</strong> There is nothing really to dislike about a tool that you can get for as cheap as $10/agent/month. All other products are charging anywhere from 50% to 300% more. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="332936"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="332936"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Comes packed with powerful integrations</p> <a href="/p/proprofs-help-desk/comes-packed-with-powerful-integrations-325315/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 04.04.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The best aspect about using ProProfs Help Desk is that it can be seamlessly integrated with the CRM that we use - Salesforce. So this means that our agents can access the complete customer information and offer personalized assistance at scale. </p> <p><strong>CONS:</strong> We have not encountered any problem areas yet. I will update the readers soon on this. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="325315"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="325315"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A multipurpose help desk software</p> <a href="/p/proprofs-help-desk/a-multipurpose-help-desk-software-325256/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 04.04.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Here are the best aspects of this product: Easy to use interface Includes ticketing, live chat, survey, knowledge base, and more Powerful reporting for support managers Incredible customization capabilities </p> <p><strong>CONS:</strong> There are not many integrations options available. However, we use Salesforce as our CRM tool and we have integrated it easily with ProProfs Help Desk. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="325256"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="325256"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Choosing ProProfs Help Desk – best decision yet!</p> <a href="/p/proprofs-help-desk/choosing-proprofs-help-desk-best-decision-yet-258479/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media-exp3.licdn.com/dms/image/C4D03AQH4CPmWJvLyzg/profile-displayphoto-shrink_100_100/0/1610525638847?e=1630540800&v=beta&t=2539GByUSa8XHo6sJpNhLzCew_2WUeDtUSNSM1IJUgg" alt="Samir Soliman" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Samir Soliman</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 17.11.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The UI is great, the features are perfect, the reporting feature is a bit mediocre but gets the work done! This tool really helped me streamline the entire customer support process easily!!</p> <p><strong>CONS:</strong> Phone app is the upgrade I’m looking forward to in the future.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="258479"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="258479"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Improves Agent Productivity</p> <a href="/p/proprofs-help-desk/improves-agent-productivity-268611/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 28.10.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The fact that my agents can manage tickets without asking the admin to interfere is one of the best things to have happened after getting this ticketing software onboard. Ticket assignment becomes manageable thanks to the round-robin feature. Now we don’t have piles of tickets and agents don’t reach the point of burnout.</p> <p><strong>CONS:</strong> Since we’ve been using this ticketing tool for the past 5 months, it is early for us to say what’s problematic right now. Our experience so far has been smooth.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="268611"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="268611"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">It is an awesome software</p> <a href="/p/proprofs-help-desk/it-is-an-awesome-software-261341/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Zackary" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Zackary</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 10.10.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> It is a very simple tool to use. Anyone will be able to navigate it withou much problem. But, at the same time it gives amazing complex features that allows us to serve our clients better.</p> <p><strong>CONS:</strong> It is a bit pricey compared to its competitors. The pricing model is also a bit hard to understand.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="261341"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="261341"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Simple, Powerful, and the most Affordable Help Desk</p> <a href="/p/proprofs-help-desk/simple-powerful-and-the-most-affordable-help-desk-306874/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 27.09.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> ProProfs is a great example of good pricing. A lot of popular help desk companies just charge you anything and take undue advantage of their market position. I bet ProProfs will be quite huge if it keeps innovating and keeps prices affordable like it currently has. </p> <p><strong>CONS:</strong> Everything is perfectly fine. Just can’t think of any major issue. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="306874"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="306874"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">UI is awesome</p> <a href="/p/proprofs-help-desk/ui-is-awesome-266070/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media-exp1.licdn.com/dms/image/C5603AQGLUw6XjPUUHg/profile-displayphoto-shrink_100_100/0?e=1607558400&v=beta&t=c-airgqTc83l9zESA2ceoY1qmET5yPx0FuUy1kg6JHw" alt="Akash Kumar" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Akash Kumar</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 07.09.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> UI looks great and simple to use. I would be trying it and would want to compare it against other tools that are available in the market. The program makes it a breeze to add articles and videos to my coursework and automates the grading and certification process for me, saving me both time and energy. </p> <p><strong>CONS:</strong> There are too many limitations to customize the product from both a learning and branding perspective. Every ticket I submitted took 24-48 hours before I received a response. Not good.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="266070"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="266070"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">It makes my customers happy</p> <a href="/p/proprofs-help-desk/it-makes-my-customers-happy-261088/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Fredy" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Fredy</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 21.08.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Answering customer inquiries became easier. We were able to answer them faster and accurately. Now, we feel confident taht we can answer any sort of inquiry.</p> <p><strong>CONS:</strong> The reporting featue needs improvement.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="261088"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="261088"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A flexible, full-featured tool that runs on any browser</p> <a href="/p/proprofs-help-desk/a-flexible-full-featured-tool-that-runs-on-any-browser-302971/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.08.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 51-100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Computer Software</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Being a cloud-based tool, the ProProfs help desk can be easily accessed from any browser (We use Google Chrome as it’s comparatively easier to use). As long as you have an internet connection, you are good to go. </p> <p><strong>CONS:</strong> So far we have not witnessed any major drawbacks. We are getting regular security updates and data backups. So no complaints as of now. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="302971"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="302971"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Answering Client Inquiries became easier</p> <a href="/p/proprofs-help-desk/answering-client-inquiries-became-easier-261254/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Gerald" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Gerald</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 31.07.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I can easily respond to my clients using ProProfs Help Desk. Its internal knowledge base also allows the tool to give responses to customers. This reduces the waiting time of our customers.</p> <p><strong>CONS:</strong> I love this tool. It has only been very helpful for us.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="261254"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="261254"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Simple Gmail Like Design & Powerful Features</p> <a href="/p/proprofs-help-desk/simple-gmail-like-design-powerful-features-301334/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media-exp1.licdn.com/dms/image/C4E03AQF70pYhbCklLA/profile-displayphoto-shrink_100_100/0/1591661535354?e=1638403200&v=beta&t=w1PGXeMm6tZ_sy2D4dexcaTbO9gSNzOy-Uf4d-X6v_U" alt="Ashish Garg" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Ashish Garg</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.07.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The tool’s simple Gmail like design feels familiar but works in a better way. It gives a shared space where all our customer-facing emails come together, helping your agents to work collaboratively on customer issues. This simple design also makes it easy to track which agent is working on which tickets, the priority level of tickets, progress made on a ticket, and much more.</p> <p><strong>CONS:</strong> It is a decent tool, and we have had no issues working with it.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="301334"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="301334"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">I love this tool !</p> <a href="/p/proprofs-help-desk/gather-customer-feedback-with-the-in-built-survey-maker-2-196973/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 17.06.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 51-100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Professional Training & Coaching</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> If I had to choose, the entire process automation technique used in ProProfs Help Desk is amazing. It makes ticket assignments really easy and fun. Also, collaborating with agents on tickets is not at all a hassle with this tool.</p> <p><strong>CONS:</strong> I have found no problems in proprofs help desk so far. It needs no installation or set up and works smoothly.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="196973"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="196973"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">It is an excellent help desk software</p> <a href="/p/proprofs-help-desk/it-is-an-excellent-help-desk-software-260957/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Lilliana" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Lilliana</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 07.06.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> It allows easy collaboration between teams because of its inbox feature. This allows us to resolve tickets faster. The custom field feature is also very useful as it can get all the information I need.</p> <p><strong>CONS:</strong> It still needs to be integrated in social media.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="260957"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="260957"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">One tool to manage multiple customer service channels</p> <a href="/p/proprofs-help-desk/one-tool-to-manage-multiple-customer-service-channels-296356/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 11.05.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> With ProProfs, we are able to manage multiple customer service channels with ease. Our customers can use a variety of ways to reach us. For example, they can share their concerns over email, chat with us in real-time, or even raise a ticket on our help center. We have finally become a truly customer-centric company. </p> <p><strong>CONS:</strong> Honestly, there are no major problem areas. We are happy with all the features we can access with this tool. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="296356"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="296356"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">An All-Rounder Tool</p> <a href="/p/proprofs-help-desk/an-all-rounder-tool-261535/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Dixie" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Dixie</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 27.04.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> It assignes tickets automatically, making it faster and easier to solve the inquiries. The auto-ticket assigning feature is also useful in tracking existing tickets.</p> <p><strong>CONS:</strong> I am satisfied with what it has to offer. I really have no complaints.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="261535"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="261535"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Collaborate Efficiently with ProProfs Help Desk</p> <a href="/p/proprofs-help-desk/collaborate-efficiently-with-proprofs-help-desk-292116/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media-exp1.licdn.com/dms/image/C4D03AQF8FeEW5HBOHA/profile-displayphoto-shrink_100_100/0/1594417224260?e=1623283200&v=beta&t=E2oiSLXvCjaPHmP_JKOauXMkBQO08evrW-uSkX6b38I" alt="Michael Sieb" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Michael Sieb</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 09.04.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> That my team and I get to collaborate with each other on tickets easily. We can leave notes for each other about how far we’ve progressed towards the solution.</p> <p><strong>CONS:</strong> I wish they had more integrations with this tool. It has a lot of potential once it becomes more compatible with other products.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="292116"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="292116"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">It is great for instant ticket resolution</p> <a href="/p/proprofs-help-desk/it-is-great-for-instant-ticket-resolution-261467/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Tony" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Tony</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 13.03.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> We were able to resolve customer problems in no time. It also allows our agents to forward the inquiries to the team that's in-charge of that particular inquiry. As a result, resolving tickets became faster.</p> <p><strong>CONS:</strong> I have no complaints as this has proven to only be an amazing tool with amazing features.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="261467"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="261467"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Track tickets, monitor agent performance, and answer customer questions – all so easy!</p> <a href="/p/proprofs-help-desk/track-tickets-monitor-agent-performance-and-answer-customer-questions-all-so-easy-255261/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Khushboo Setiya" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Khushboo Setiya</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 09.03.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I love how easy it is to use this tool for answering all customer questions! Tracking tickets is so easy and it’s great how I can ask my team members to help me out in resolving tickets. I can add internal notes and talk about what\'s the best way to answer a customers question - its great!</p> <p><strong>CONS:</strong> For me, the reporting feature can be a little better.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="255261"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="255261"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Great for Tracking Ticket Status & Agent Performance</p> <a href="/p/proprofs-help-desk/great-for-tracking-ticket-status-agent-performance-285182/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media-exp1.licdn.com/dms/image/C4D03AQFaseNQdsJjvw/profile-displayphoto-shrink_100_100/0/1596145030378?e=1620259200&v=beta&t=gFDKPUPa5LSMHffEkurWVXzn1X5X7PY2me0sgYcVdOQ" alt="Bratislav Bojic" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Bratislav Bojic</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.03.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> ProProfs Help Desk is perfect for keeping track of assigned and pending tickets, new tickets generated, and which agents are working on them. Besides, the tool helps in evaluating agents’ performance. Its powerful reporting system gives a sneak-peek into the average rating received by agents, pending tickets, and the total number of tickets resolved. This helped us gain a clear picture of how our customer support function is performing. </p> <p><strong>CONS:</strong> We didn’t face any issue that’s worth mentioning. The experience with the product was quite seamless. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="285182"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="285182"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">It is an excellent customer support tool</p> <a href="/p/proprofs-help-desk/it-is-an-excellent-customer-support-tool-261393/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Allan" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Allan</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 18.01.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> It has automated responses and has a shared inbox feature. This allows our team to easily resolve tickets. I just love using ProProfs to manage client inquiries.</p> <p><strong>CONS:</strong> It is very user-friendly. I can't find any faults in it.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="261393"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="261393"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Gather Customer Feedback With the In-Built Survey Maker</p> <a href="/p/proprofs-help-desk/gather-customer-feedback-with-the-in-built-survey-maker-176517/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 11.09.2019</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 51-100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Financial Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Proprofs help desk enables teams to collaborate, make internal notes and comments, and resolve tickets faster without missing on any. The customer support tool features parent-child ticketing system which is great.</p> <p><strong>CONS:</strong> I have found no problems in proprofs help desk so far. It needs no installation or set up and works smoothly. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="176517"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="176517"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Ticketing System that Comes with Custom Fields Feature</p> <a href="/p/proprofs-help-desk/ticketing-system-that-comes-with-custom-fields-feature-156062/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Roberge Mark" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Roberge Mark</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 31.05.2019</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Chemicals</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I like the custom fields feature of Proprofs help desk, as my operators can gather the right amount of information from customers at one go. My operators have thus grown more efficient. </p> <p><strong>CONS:</strong> Right now, I find the product to be working perfectly fine. The company may take a call on the product developments in the future. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="156062"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="156062"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Best ticket management software!</p> <a href="/p/proprofs-help-desk/best-ticket-management-software-148145/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Margaret Malone" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Margaret Malone</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 08.04.2019</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Accounting</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The best part about ProProfs Help Desk is the shared inbox feature. I can keep track of all the tickets and also send them forward to the right department easily! Another thing I love about this software is the issue tracker. Tracking tickets is so easy now!</p> <p><strong>CONS:</strong> I think the reporting feature can be a little better. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="148145"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="148145"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The Most Feature-Rich Help Desk Software I Have Ever Used</p> <a href="/p/proprofs-help-desk/the-most-feature-rich-help-desk-software-i-have-ever-used-146843/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 01.04.2019</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 51-100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Shared inbox, issue tracking, and in-built survey are a few of the best aspects of the proprofs help desk. I cannot imagine my customer support team delivering an exceptional support experience without this ticketing system in place. </p> <p><strong>CONS:</strong> Till date, I have not found any problems with the product. It has been working wonders for my agents. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="146843"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="146843"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The Best Help Desk Ticketing System for my Company</p> <a href="/p/proprofs-help-desk/the-best-help-desk-ticketing-system-for-my-company-141893/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 25.02.2019</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Marketing and Advertising</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Shared inbox and canned responses are the key features of proprofs help desk. Its use has simplified the job of my agents. My customers now feel more delighted than before. </p> <p><strong>CONS:</strong> In my opinion, it\\\'s better if proprofs can come with the mobile app of its help desk product. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="141893"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="141893"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Making Your Agent’s Life Easy with ProProfs Help Desk</p> <a href="/p/proprofs-help-desk/making-your-agents-life-easy-with-proprofs-help-desk-135621/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 22.01.2019</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Facilities Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I have found proprofs help desk to be the best customer support software till date. It has played a crucial role in reducing support costs with less number of tickets generated. My agents can also save their time by not having to answer the same questions of customers. </p> <p><strong>CONS:</strong> There are none aspects in proprofs help desk that I find problematic. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="135621"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="135621"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div> </div> </div> </div> <div id="add-review" class="fot-modal add-review-modal"> <div class="fot-modal__close"><span></span><span></span></div> <div class="add-review-modal__content"> <div class="add-review-modal__img"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_1.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_1.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_2.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_2.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_3.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_3.png" class="lazyload" alt="women" width="99" height="102" > </div> <p class="strong">Join a community of 7,369 SaaS experts</p> <p>Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.</p> <div class="center"> <a class="btn btn--blue-hover" rel="nofollow" href="https://financesonline.com/add-user-review/?rp=124625">Sign in with LinkedIn</a> <a href="#" id="add-review-linkedin">Why we require LinkedIn?</a> <div id="add-review-list" class="add-review-modal__list"> <ul> <li><span>Show the community that you're an actual user.</span></li> <li><span>We will only show your name and profile image in your review.</span></li> <li><span>You can still post your review anonymously.</span></li> </ul> </div> <p>OR</p> <a id="add-review-sing-in" href="#" class="btn btn--blue-hover">Sign in with company email</a> <div id="add-review-form" class="add-review-modal__form"> <p class="strong">Sign in with company email</p> <div class="info"></div> <form id="sign_up_user_review"> <input type="hidden" name="product_id" value="124625"> <input type="text" id="firstname" name="firstname" placeholder="First name" required> <input type="text" id="lastname" name="lastname" placeholder="Last name" required> <input type="email" id="business_email" name="business_email" placeholder="Business email" required> <span class="error hidden">Please use a business email address. We don't accept personal emails like gmail, yahoo, etc.</span> <button type="submit" class="btn btn--blue-hover" disabled>Sign In</button> </form> </div> </div> </div> <div class="info"></div> </div> </div> <div class="seo-tables content-visibility order-11"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--resources"></span> <h3>Useful ProProfs Help Desk Resources</h3> </div> <ul class="ul-normal"> <li><a href="https://financesonline.com/proprofs-help-desk-pricing/" title="ProProfs Help Desk Pricing Plans: What’s Included in the Free and Paid Packages?">ProProfs Help Desk Pricing Plans: What’s Included in the Free and Paid Packages?</a></li> </ul> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--top-alternatives"></span> <h3>Popular ProProfs Help Desk Alternatives</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right"> Our Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NhbGVzZm9yY2Utc2VydmljZS1jbG91ZC8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce Service Cloud" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/07/Salesforce-Logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo2.png 186w" /></div> <a href="/p/salesforce-service-cloud/" title="Salesforce Service Cloud" >Salesforce Service Cloud Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">9.5</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3N0cmlkZS8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Stride" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2017/10/stride-logo1-93x48.png 93w, https://s.financesonline.com/uploads/2017/10/stride-logo1.png 200w" /></div> <a href="/p/stride/" title="Stride" >Stride Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.8</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2FkbWluaXRyYWNrLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AdminiTrack" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/AdminiTrack-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/AdminiTrack-logo2.png 186w" /></div> <a href="/p/adminitrack/" title="AdminiTrack" >AdminiTrack Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">7.4</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2F2YXlhLWF1cmEtY2FsbC1jZW50ZXItZWxpdGUv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Avaya Aura Call Center Elite" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Avaya_Logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Avaya_Logo2.png 186w" /></div> <a href="/p/avaya-aura-call-center-elite/" title="Avaya Aura Call Center Elite" >Avaya Aura Call Center Elite Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">7.1</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL21lZGFsbGlhLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Medallia" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Medallia-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Medallia-logo2.png 186w" /></div> <a href="/p/medallia/" title="Medallia" >Medallia Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">6.8</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-price"></span> <h3>Top Competitors To ProProfs Help Desk By Price</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right">Price:</div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL21pY29udGFjdC1jZW50ZXIv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="MiContact Center" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/mitel-logo22-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/mitel-logo22.png 186w" /></div> <a href="/p/micontact-center/" title="MiContact Center" >How much does MiContact Center cost?</a> </div> <div class="products-table__right">by quote</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3B1bHNld2F5Lw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Pulseway" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2016/04/Pulseway_logo1-93x48.png 93w, https://s.financesonline.com/uploads/2016/04/Pulseway_logo1.png 200w" /></div> <a href="/p/pulseway/" title="Pulseway" >How much does Pulseway cost?</a> </div> <div class="products-table__right">$1.32</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2FpY2hhdGJvdC8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AIChatbot" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/10/186-x-96-4-93x48.png 93w, https://s.financesonline.com/uploads/2023/10/186-x-96-4.png 186w" /></div> <a href="/p/aichatbot/" title="AIChatbot" >How much does AIChatbot cost?</a> </div> <div class="products-table__right">$19</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2hlbHBtYW4v""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" class="lazyload" alt="Helpman" data-src="https://financesonline.com/uploads/2017/02/Helpman-3-2.png" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /></div> <a href="/p/helpman/" title="Helpman" >How much does Helpman cost?</a> </div> <div class="products-table__right">$25</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3FiLXRlY2hzLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="QB Techs" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/QB-Techs-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/QB-Techs-logo2.png 186w" /></div> <a href="/p/qb-techs/" title="QB Techs" >How much does QB Techs cost?</a> </div> <div class="products-table__right">$49.95</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-satisfaction"></span> <h3>Trending Customer Support Software Reviews</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50"> Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> <div class="col col--50 no-padding-left"> Satisfaction: <a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2hlbHBjcnVuY2gv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HelpCrunch" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2018/10/helpcrunch-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2018/10/helpcrunch-logo-2.png 186w" /></div> <a href="/p/helpcrunch/" title="HelpCrunch reviews" >Read the latest user reviews of HelpCrunch</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.7</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3N1cnZleWkyaS8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Surveyi2i" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/05/Surveyi2i-logo1-93x48.png 93w, https://s.financesonline.com/uploads/2015/05/Surveyi2i-logo1.png 200w" /></div> <a href="/p/surveyi2i/" title="Surveyi2i reviews" >Read the latest user reviews of Surveyi2i</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">7.3</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2hlbHBzaGlmdC8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Helpshift" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Helpshift-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Helpshift-logo2.png 186w" /></div> <a href="/p/helpshift/" title="Helpshift reviews" >Read the latest user reviews of Helpshift</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.9</div> <div class="col col--50">89%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3RlYW12aWV3ZXIv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="TeamViewer" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/TeamViewer-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/TeamViewer-logo2.png 186w" /></div> <a href="/p/teamviewer/" title="TeamViewer reviews" >Read the latest user reviews of TeamViewer</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.4</div> <div class="col col--50">N/A</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2FkbWluaXRyYWNrLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AdminiTrack" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/AdminiTrack-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/AdminiTrack-logo2.png 186w" /></div> <a href="/p/adminitrack/" title="AdminiTrack reviews" >Read the latest user reviews of AdminiTrack</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">7.4</div> <div class="col col--50">N/A</div> </div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--comparisons"></span> <h3>ProProfs Help Desk Comparisons</h3> </div> <div class="products-table products-table--comparisons"> <div class="products-table__head">Product name:</div> <div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vcHJvcHJvZnMtaGVscC1kZXNrLXZzLWdpZ3lh""> <div class="mb-hide"><img width="93" height="48" class="lazyload" alt="Gigya" data-src="https://financesonline.com/uploads/2015/04/gigya_logo_450x450_11.jpg" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /></div> <a href="https://comparisons.financesonline.com/proprofs-help-desk-vs-gigya" title="Comparison of ProProfs Help Desk vs. Gigya" class="set-width" >Who should you choose ProProfs Help Desk or Gigya</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vcHJvcHJvZnMtaGVscC1kZXNrLXZzLXppbmd0cmVl""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zingtree" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/06/Zingtree-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/06/Zingtree-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/proprofs-help-desk-vs-zingtree" title="Comparison of ProProfs Help Desk vs. Zingtree" class="set-width" >Who should you choose ProProfs Help Desk or Zingtree</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vcHJvcHJvZnMtaGVscC1kZXNrLXZzLXVzZXJlc3BvbnNl""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="UseResponse" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/UseResponse-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/UseResponse-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/proprofs-help-desk-vs-useresponse" title="Comparison of ProProfs Help Desk vs. UseResponse" class="set-width" >Who should you choose ProProfs Help Desk or UseResponse</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vcHJvcHJvZnMtaGVscC1kZXNrLXZzLXJpbmdvc3RhdA==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Ringostat" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/03/Ringostat-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/03/Ringostat-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/proprofs-help-desk-vs-ringostat" title="Comparison of ProProfs Help Desk vs. Ringostat" class="set-width" >Who should you choose ProProfs Help Desk or Ringostat</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vcHJvcHJvZnMtaGVscC1kZXNrLXZzLXpvaG8tZGVzaw==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho Desk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk-93x48.png 93w, https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk.png 186w" /></div> <a href="https://comparisons.financesonline.com/proprofs-help-desk-vs-zoho-desk" title="Comparison of ProProfs Help Desk vs. Zoho Desk" class="set-width" >Who should you choose ProProfs Help Desk or Zoho Desk</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vcHJvcHJvZnMtaGVscC1kZXNrLXZzLWN1c3RvbWVyLXRoZXJtb21ldGVy""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Customer Thermometer" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Customer-Thermometer2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Customer-Thermometer2.png 186w" /></div> <a href="https://comparisons.financesonline.com/proprofs-help-desk-vs-customer-thermometer" title="Comparison of ProProfs Help Desk vs. Customer Thermometer" class="set-width" >Who should you choose ProProfs Help Desk or Customer Thermometer</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vcHJvcHJvZnMtaGVscC1kZXNrLXZzLW5hYmQtc3lzdGVt""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="NABD System" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/05/nabd1-93x48.png 93w, https://s.financesonline.com/uploads/2015/05/nabd1.png 200w" /></div> <a href="https://comparisons.financesonline.com/proprofs-help-desk-vs-nabd-system" title="Comparison of ProProfs Help Desk vs. NABD System" class="set-width" >Who should you choose ProProfs Help Desk or NABD System</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vcHJvcHJvZnMtaGVscC1kZXNrLXZzLXdoYXR1c2Vyc2Rv""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="WhatUsersDo" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/05/whatdologo-93x48.png 93w, https://s.financesonline.com/uploads/2015/05/whatdologo.png 144w" /></div> <a href="https://comparisons.financesonline.com/proprofs-help-desk-vs-whatusersdo" title="Comparison of ProProfs Help Desk vs. WhatUsersDo" class="set-width" >Who should you choose ProProfs Help Desk or WhatUsersDo</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vcHJvcHJvZnMtaGVscC1kZXNrLXZzLWFuc3dlcmRhc2g=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AnswerDash" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/AnswerDash-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/AnswerDash-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/proprofs-help-desk-vs-answerdash" title="Comparison of ProProfs Help Desk vs. AnswerDash" class="set-width" >Who should you choose ProProfs Help Desk or AnswerDash</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vcHJvcHJvZnMtaGVscC1kZXNrLXZzLXB1cmUtY2hhdA==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Pure Chat" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/06/Pure-Chat-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/06/Pure-Chat-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/proprofs-help-desk-vs-pure-chat" title="Comparison of ProProfs Help Desk vs. Pure Chat" class="set-width" >Who should you choose ProProfs Help Desk or Pure Chat</a> </div></div> </div> <div id="user-rev" class="review-page__header mb-hide"> <span class="rev-icon rev-icon--user-reviews"></span> <h3>ProProfs Help Desk user reviews</h3> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Connect with customers on the channels they love</p> <a href="/p/proprofs-help-desk/connect-with-customers-on-the-channels-they-love-354011/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 29.11.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Reach inbox zero faster and offer superior email support</p> <a href="/p/proprofs-help-desk/reach-inbox-zero-faster-and-offer-superior-email-support-343327/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.09.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">One of the best ticketing software available in the market</p> <a href="/p/proprofs-help-desk/one-of-the-best-ticketing-software-available-in-the-market-343303/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media-exp1.licdn.com/dms/image/C4D03AQFNDqm48bkBXA/profile-displayphoto-shrink_100_100/0/1659867509547?e=1667433600&v=beta&t=UK6m9Edk174IDCIMfMneHwxZ4SkdGPfuLMAM9USZwHE" alt="Bernice Sander" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Bernice Sander</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.09.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The only tool your IT department will need to manage IT users</p> <a href="/p/proprofs-help-desk/the-only-tool-your-it-department-will-need-to-manage-it-users-339054/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Charles joye" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Charles joye</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.08.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Make the most of robust automation capabilities</p> <a href="/p/proprofs-help-desk/make-the-most-of-robust-automation-capabilities-2-335393/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://media-exp1.licdn.com/dms/image/C4D03AQFzhSyPTqVcTA/profile-displayphoto-shrink_100_100/0/1655277941109?e=1667433600&v=beta&t=8tPk3gDRWCa1nv5Z2lHKCFL02i2mDXvnUEceGSuTDXk" alt="ben cornell" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>ben cornell</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 24.06.2022</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> N/A</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> </div> </div> </div> </div> <div class="review-page__meta"> <div class="review-page__author"> <div class="review-page__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2018/09/louie.jpg?width=100&token=cBF1qsThMBVm4GTC-uvIxg" alt="Louie Andre" class="lazyload" onerror="this.onerror=null; this.src='https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" width="100" height="100" > </div> <div class="review-page__author__desc smaller"> <h4>By <a href="https://financesonline.com/author/louie/" title="Louie Andre">Louie Andre</a></h4> <p>B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."</p> </div> <div class="clearfix"></div> </div> <div> Page last modified <time datetime="2024-10-06T03:48:29+00:00" title="2024-10-06 03:48:29">2024-10-06</time> </div> </div> </div> <div class="fot-sidebar col col--25 col--sm"> <div id="sidebar-top3" class="fot-sidebar__top3"> <div class="fot-sidebar__top3__close"> <span></span> <span></span> </div> <p> Top Customer Support Software of 2024 <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </p> <div class="fot-sidebar__rank"> <a href="/p/zendesk-cs/" title="zendesk-cs" class="rank-item"> <span class="rank-item__pos">1.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1.png 440w" /> </div> </a> <a href="/p/freshdesk-omni/" title="freshdesk-omni" class="rank-item"> <span class="rank-item__pos">2.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk Omni" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-220x90.png 220w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-300x123.png 300w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-93x38.png 93w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-354x145.png 354w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1.png 440w" /> </div> </a> <a href="/p/salesforce-service-cloud/" title="salesforce-service-cloud" class="rank-item"> <span class="rank-item__pos">3.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce Service Cloud" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1.png 440w" /> </div> </a> </div> <div class="fot-sidebar__best-btn"> <a href="https://comparisons.financesonline.com/zendesk-cs-vs-freshdesk-omni-vs-salesforce-service-cloud" title="Compare best tools" class="btn btn--blue-hover">COMPARE BEST TOOLS</a> </div> </div> <div id="useful-vote" class="review-page__rate"> <div class="review-page__rate-head">Did you find this review useful?</div> <div class="rate"> <span class="rate__item" data-vote="up"> <span class="icon icon--user-sat"></span> Yes </span> <span class="rate__item" data-vote="down"> <span class="icon icon--user-sat reverse"></span> No </span> </div> </div> <div id="useful-thanks" class="review-page__thank"> <p>Thank you for your feedback</p> </div> <div id="useful-no" class="review-page__better"> <p>How can we make this page better?</p> <form id="better-page" data-ajax="https://reviews.financesonline.com/wp-admin/admin-ajax.php"> <textarea placeholder="Please provide brief summary"></textarea> <button class="btn">SHARE YOUR COMMENT</button> </form> </div> <div class="review-page__unsure"> <div class="review-page__unsure-head">Unsure about this software?</div> <a href="https://financesonline.com/c/customer-support-software/" title="Find alternatives" class="btn">FIND ALTERNATIVES</a> </div> </div> <div class="clearfix"></div> </div> </div> <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <p> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png 1x,https://reviews.financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </p> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="https://financesonline.com/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script type="application/ld+json">{ "@context": "http://schema.org", "@type": "Review", "itemReviewed": { "@type": "SoftwareApplication", "url": "https://reviews.financesonline.com/p/proprofs-help-desk/", "name": "ProProfs Help Desk", "image": "https://financesonline.com/uploads/2019/08/ProProfs-Help-Desk-logo1-220x90.png", "featureList": "Track Tickets,\nPrioritize Tickets,\nSolve Tickets,\nShare Knowledge,\nInstant Support,\nTrain Agents and Customers,\nOptimized For Mobile Devices,\nScalable Solution.", "operatingSystem": "Web-based", "screenshot": "https://financesonline.com/uploads/2020/06/ProProfs-Helpdesk-Screenshot-2020-600x310px-1-300x155.jpg", "offers": { "@type": "Offer", "price": "20", "priceCurrency": "USD" } }, "description": "ProProfs Help Desk is a cloud-based customer support software that arms your team with all the features they need to resolve any issue together and much faster. With its powerful reporting and out of the box features, ProProfs Help Desk is a tool your business can depend upon.\nThis simple yet intuitive help desk software is designed to simplify the management of multiple customer-facing inboxes. It enables support teams to sort and filter support tickets via labels, internal notes, and prioritize tickets that demand urgent attention.\nUsers can create a dedicated Knowledge Base that dramatically reduces ticket support requests (ticket volume) by up to 80%. A self-service portal is a great way to help customers find answers to commonly-asked questions by themselves.\nAn internal knowledge base for employees can also be set up to speed up employees\u2019 access to documentation, guides, manuals, and tips, helping them become familiar with customer pain points and make the most of a streamlined support process.\nAside from integration with a knowledge base, ProProfs Help Desk facilitates the addition of Live Chat to greatly improve and enhance the customer experience.\u00a0 With the Live Chat integration, your agents will be able to engage with customers in real-time and resolve their issues faster. Together all these internal integrations make ProProfs Help Desk a complete powerhouse.\nSince customer satisfaction stems from your team\u2019s performance, ProProfs Help Desk provides you with a way to track the performance of your company\u2019s support agents. A detailed rating feature allows customers to offer their valuable ratings on tickets, chats, and help articles. An ability to create surveys and feedback forms also greatly aid in putting together a more comprehensive evaluation. Smart reports help you unlock the insights that lead to improvements.\n", "reviewRating": { "@type": "Rating", "worstRating": 1, "bestRating": 10, "ratingValue": "8.5", "applicationCategory": "Customer Support Software" }, "headline": "ProProfs Help Desk review", "awards": "Expert's Choice Award for 2020, Supreme Software Award for 2020, Great User Experience Award for 2020", "dateModified": "2024-10-06T03:48:29+00:00", "publisher": { "@type": "Organization", "name": "FinancesOnline.com", "logo": "https://financesonline.com/static/financesonline.com-logo-blue.png" }, "author": { "@type": "Person", "name": "Louie Andre", "url": "https://financesonline.com/author/louie/" } }</script>  <div id="fot-social" class="fot-social" data-id="124625" data-type="post" data-url="https://reviews.financesonline.com/p/proprofs-help-desk/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network smaller"> <span class="icon icon--network"></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/proprofs-help-desk/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/proprofs-help-desk/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/proprofs-help-desk/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div> <script> (function(){ // exit popup // noinspection JSAnnotator const url_hash = window.location.hash.split('='), vars = {"product_id":124625,"main_term_slug":"customer-support-software","ajax_url":"https:\/\/reviews.financesonline.com\/wp-admin\/admin-ajax.php"}; let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined && vars.main_term_slug !== url_hash[url_hash_index] ? 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ProProfs Help Desk Reviews: Pricing & Software Features 2024 - Financesonline.com