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<!doctype html> <html lang="en-US"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge">  <title>Marcelo Olivares | Academic webpage.</title> <meta name="generator" content="Jekyll v3.9.5" /> <meta property="og:title" content="Marcelo Olivares" /> <meta property="og:locale" content="en_US" /> <meta name="description" content="Academic webpage." /> <meta property="og:description" content="Academic webpage." /> <link rel="canonical" href="https://www.marcelo-olivares.net/" /> <meta property="og:url" content="https://www.marcelo-olivares.net/" /> <meta property="og:site_name" content="Marcelo Olivares" /> <meta property="og:type" content="website" /> <meta name="twitter:card" content="summary" /> <meta property="twitter:title" content="Marcelo Olivares" /> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"WebSite","description":"Academic webpage.","headline":"Marcelo Olivares","name":"Marcelo Olivares","publisher":{"@type":"Organization","logo":{"@type":"ImageObject","url":"https://www.marcelo-olivares.net/assets/img/personalphoto_DII.jpg"}},"url":"https://www.marcelo-olivares.net/"}</script>  <link rel="stylesheet" href="/assets/css/style.css?v=51435eccf49b8b5c344aa89a569350fb22e76c22"> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/5.15.1/css/all.min.css"> <script src="/assets/js/scale.fix.js"></script> <meta name="viewport" content="width=device-width, initial-scale=1, user-scalable=no"> <style> .profile-pic { width: 200px; border-radius: 50%; margin: 10px 0; } </style>       </head> <body> <div class="wrapper"> <header style="width: 200px;"> <h1 class="header">Marcelo Olivares</h1> <p class="header">Academic webpage.</p> <img src="/assets/img/personalphoto_DII.jpg" alt="Marcelo Olivares" class="profile-pic"> <ul> </ul>  <div class="icon-container" style="display: flex; gap: 10px;"> <a href="https://www.linkedin.com/in/marcelo-olivares-5189754" target="_blank" title="LinkedIn"> <i class="fab fa-linkedin-in" style="font-size: 24px; color: #0e76a8;"></i> </a> <a href="https://orcid.org/0000-0001-8465-624X" target="_blank" title="ORCID"> <i class="fab fa-orcid" style="font-size: 24px; color: #a6ce39;"></i> </a> </div>  </header> <section> <link rel="stylesheet" href="/assets/css/custom.css" /> <h2 id="about">About</h2> <p>I am an Associate Professor in the <a href="https://fen.uchile.cl/es">School of Economics and Business</a> at the <a href="https://www.uchile.cl/">University of Chile</a> and researcher at <a href="https://isci.cl/en/">Instituto Sistemas Complejos de Ingenieria</a>. I am also an Associate Adjunct Professor at <a href="https://business.columbia.edu/faculty/divisions/dro">Columbia Business School</a>.</p> <p>My research focuses on empirical research in Operations Management, with applications in service industries, healthcare and the public sector. I am Department Editor of the <a href="https://pubsonline.informs.org/journal/msom">M&SOM</a> journal from the <a href="https://www.informs.org/">INFORMS</a> research community.</p> <p>This page includes:</p> <ul> <li><a href="#research-publications">Research publications</a>.</li> <li><a href="#working-papers">Working papers</a>.</li> <li>My <a href="https://www.dropbox.com/s/9yc10f1gmcaec5v/cv_Marcelo_Olivares.pdf?dl=0">Curriculum Vita</a></li> <li>Teaching material: Check <a href="https://maolivar.github.io/hands-on-analytics/">hands-on-analytics</a></li> </ul> <p>Other links:</p> <ul> <li><a href="https://marceloolivares.substack.com/">My substack</a> with posts and reports for the general public.</li> <li><a href="https://www.dii.uchile.cl/quien/marcelo-olivares/" target="_blank" rel="noopener">Page at the University of Chile</a></li> <li><a href="https://orcid.org/0000-0001-8465-624X" target="_blank" rel="noopener">ORCID</a></li> <li><a href="https://www.webofscience.com/wos/author/record/AAT-6257-2020" target="_blank" rel="noopener">ResearchId</a></li> </ul> <h2 id="research">Research</h2> <h3 id="working-papers">Working Papers</h3> <p>Celhay, P. A., Gertler, P., Olivares, M., & Undurraga, R. “How Managers Can Use Purchaser Performance Information to Improve Procurement Efficiency” <a href="https://www.nber.org/papers/w32141">NBER working paper 32141</a></p> <p>Bucarey, V., Olivares, M., Yung, D. “Labor Planning and Shift Scheduling in Retail Stores Using Customer Traffic Data” <a href="https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3695353">link to SSRN</a></p> <h3 id="research-publications">Research Publications</h3> <p>Olivares, M., Saban, D., Weintraub, G., Lara, E., Zanocco, P., Moreno, P. “Saving Millions in Government Procurement Through Data Science and Market Design”, forthcoming <em>Informs Journal of Applied Analytics</em> <a href="https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4327950">link to SSRN</a></p> <p>Basso, L., Goic, M., Olivares, M., Saure, D., Thraves, C., Weintraub, G., et al. “Analytics Saves Lives during the Covid-19 Crisis in Chile.” <em>INFORMS Journal of Applied Analytics</em>, 53(1), pp. 1–95, Franz Edelman Special issue.<a href="https://doi.org/10.1287/inte.2022.1149">doi:10.1287/inte.2022.1149</a></p> <p>Olivares, M., Musalem, A., and Yung, D. “Balancing Agent Retention and Waiting Time in Service Platforms.” <em>Operations Research</em>, 71(3), pp. 791–1020, Special Issue on Behavioral Queuing Science. <a href="https://doi.org/10.1287/opre.2022.2418">doi:10.1287/opre.2022.2418</a></p> <p>Magga, L., Maturana, S., Olivares, M., Valdevenito, M., Cabezas, J., Chapochnick, J., González, F., Kompatzki, A., Muller, H., Pefaur, J., Ulloa, C., Valjalo, R.“Identifying Factors Predicting Kidney Graft Survival in Chile Using Elastic-Net-Regularized Cox Regression.” <em>Medicina</em>, 58(10), 1348. <a href="https://doi.org/10.3390/medicina58101348">doi:10.3390/medicina58101348</a></p> <p>Foncea, P., Mondschein, S., Olivares, M., “Replacing quarantine of COVID-19 contacts with periodic testing is also effective in mitigating the risk of transmission.” <em>Scientific Reports</em>, 12, 3620. <a href="https://doi.org/10.1038/s41598-022-07447-2">doi:10.1038/s41598-022-07447-2</a></p> <p>Carranza, A., Goic, M., Lara, E., Olivares, M., Weintraub, G.Y., Covarrubia, J., Escobedo, C., Jara, N. and Basso, L.J. “The social divide of social distancing: Shelter-in-place behavior in Santiago during the COVID-19 pandemic” <em>Management Science</em>, 68(3), pp.2016–2027. <a href="https://doi.org/10.1287/mnsc.2021.4240">doi:10.1287/mnsc.2021.4240</a></p> <p>Mondschein, S., Olivares, M., Ordonez, F., Schwartz, D., Weintraub, A., Torres-Ulloa, I., Aguayo, C. and Canessa, G. “Service design to balance waiting time and infection risk: An application for elections during the COVID-19 pandemic” <em>Service Science</em>, 14(2),90–109. <a href="https://doi.org/10.1287/serv.2021.0290">doi:10.1287/serv.2021.0290</a></p> <p>Altman, D., Yom-Tov, G.B., Olivares, M., Ashtar, S. and Rafaeli, A. “Do customer emotions affect agent speed? An empirical study of emotional load in online customer contact centers.” <em>Manufacturing & Service Operations Management</em>, 23(4), 854–875. <a href="https://doi.org/10.1287/msom.2020.0897">doi:10.1287/msom.2020.0897</a></p> <p>Musalem, A., Olivares, M. and Schilkrut, A. “Retail in High Definition: Monitoring customer assistance through video analytics.” <em>Manufacturing & Service Operations Management</em>, 23(5), 1025–1042. <a href="https://doi.org/10.1287/msom.2020.0865">doi:10.1287/msom.2020.0865</a></p> <p>Rudi, N., Olivares, M. and Shetty, A. “Ordering sequential competitions to reduce order relevance: Soccer penalty shootouts.” <em>PloS one</em> 15(12), e0243786. <a href="https://doi.org/10.1371/journal.pone.0243786">doi:10.1371/journal.pone.0243786</a></p> <p>Fisher, M., Olivares, M. and Staats, B.R. “Why empirical research is good for Operations Management, and what is good empirical Operations Management?” <em>Manufacturing & Service Operations Management</em>, 22(1), 170–178. <a href="https://doi.org/10.1287/msom.2019.0812">doi:10.1287/msom.2019.0812</a></p> <p>Terwiesch, C., Olivares, M., Staats, B. R., and Gaur, V. “Empirical Operations Management in MS and M&SOM: A Review of the Last Two Decades.” <em>Manufacturing & Service Operations Management</em>,22(4), 645–867. <a href="https://doi.org/10.1287/msom.2018.0755">doi:10.1287/msom.2018.0755</a></p> <p>Cachon, G., Gallino, S., Olivares, M. “Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships” <em>Management Science</em>, 65(4), 1455–1947. <a href="https://doi.org/10.1287/mnsc.2017.3014">doi:10.1287/mnsc.2017.3014</a></p> <p>Kim, S.H., Chan, C., Olivares, M. and Escobar, G. “Association among Intensive Care Unit Congestion, Intensive Care Unit Admission Decision, and Patient Outcomes” <em>Critical Care Medicine</em>, 44(10) 1814–1821. <a href="https://doi.org/10.1097/CCM.0000000000001850">doi:10.1097/CCM.0000000000001850</a></p> <p>Kim, S.H., Chan, C., Olivares, M. and Escobar, G.“ICU Admission Control: An Empirical Study of Capacity Allocation and Its Implication for Patient Outcomes” <em>Management Science</em>, 61(1): 19-38. <a href="https://doi.org/10.1287/mnsc.2014.2057">doi:10.1287/mnsc.2014.2057</a>.</p> <p>Kim, S.W., Olivares, M., Weintraub, G. “Measuring the Performance of Large-Scale Combinatorial Auctions: A Structural Estimation Approach” <em>Management Science</em> 60(5), 1180–1201. <a href="https://doi.org/10.1287/mnsc.2013.1814">doi:10.1287/mnsc.2013.1814</a></p> <p>Lu, Y., Musalem, A., Olivares, M. and Schilkrut, A. “Measuring the Effect of Queues on Customer Purchases” <em>Management Science</em> 59(8), 1743-1763.</p> <p>Olivares, M., Weintraub, G., Yung, D. and Epstein, R. “Combinatorial Auctions for Procurement: An Empirical Study of the Chilean School Meals Auction” <em>Management Science</em>, 58(8), 1458–1481. <a href="https://doi.org/10.1287/mnsc.1110.1496">doi:10.1287/mnsc.1110.1496</a></p> <p>Cachon, G. and Olivares, M. “Drivers of finished-goods inventory in the U.S. automotive industry” <em>Management Science</em>, 56(1), 202–216.</p> <p>Musalem, A., Olivares, M., Bradlow, E., Terwiesch, C. and Corsten D. “Structural estimation of the effect of stock-outs” <em>Management Science</em> 56(7), 1127–1145.</p> <p>Olivares, M. and Cachon, G. “Competing retailers and inventory: An empirical investigation of General Motors’ dealerships in isolated markets” <em>Management Science</em> 55(9), 1586–1604</p> <p>Olivares, M., Terwiesch, C. and Cassorla, L. “Structural estimation of the Newsvendor model: An Application to Reserving Operating Room Time” <em>Management Science</em> 54(1), 41–55.</p> </section> <footer> <p><small>Hosted on <a href="https://pages.github.com">GitHub Pages</a> using the Dinky theme</small></p> </footer> </div>  </body> </html>