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class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="breadcrumb aem-GridColumn aem-GridColumn--default--12"> <div id="breadcrumb-component"> <div class="breadcrumb-wrapper"> <div class="breadcrumbs"> <div class="path-wrapper"> <ul> <li class="breadcrumb path"> <a href="/" class="att-track" data-slot="Body" data-content="Breadcrumb" data-name="Home"><span>Home</span></a> <span class="glyphicon glyphicon-menu-right"></span> </li> </ul> </div> <div class="breadcrumb current-page"><span class="title">Help</span></div> </div> </div> </div> </div> <div class="text parbase aem-GridColumn aem-GridColumn--default--12"> <div class="pt-40 pb-20 dt-pt-40 dt-pb-20 white-text" data-emptytext="Text" data-bg="black"> <div class="wrapper "> <h1 style="text-align: center;">FirstNet help</h1> <h3 style="text-align: center;">Log in to pay your bill, manage your account or chat with a representative.<br /> </h3> </div> </div></div> <div class="call-to-action 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data-content="Icon Grid" data-name="Icon" data-url="https://www.business.att.com/help/account-help/pay-bill-online.html" data-publishdate="2024/11/30"> <img class="lzy" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/content/dam/firstnet/images/pictograms/picto-bill-black.svg" alt="Pay bill online"/> </a> <p class="icon-grid-icon-label"> <a href="/help/account-help/pay-bill-online.html" class="att-track " data-slot="Body" data-content="Icon Grid" data-url="https://www.business.att.com/help/account-help/pay-bill-online.html" data-publishdate="2024/11/30">Pay bill online</a> </p> </div> <div class="col-icon col-xs-6 col-sm-4 col-lg-4"> <a href="/help/device-help/activate-esim.html" class="att-track " data-slot="Body" data-content="Icon Grid" data-name="Icon" data-url="https://www.business.att.com/help/device-help/activate-esim.html" data-publishdate="2024/11/30"> <img class="lzy" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/content/dam/firstnet/images/pictograms/picto-sim-card-black.svg" alt="Activate eSIM"/> </a> <p class="icon-grid-icon-label"> <a href="/help/device-help/activate-esim.html" class="att-track " data-slot="Body" data-content="Icon Grid" data-url="https://www.business.att.com/help/device-help/activate-esim.html" data-publishdate="2024/11/30">Activate eSIM</a> </p> </div> <div class="col-icon col-xs-6 col-sm-4 col-lg-4"> <a href="/content/dam/firstnet/white-papers/firstnet-certified-devices.pdf" class="att-track " data-slot="Body" data-content="Icon Grid" data-name="Icon" data-url="https://www.business.att.com/content/dam/firstnet/white-papers/firstnet-certified-devices.pdf"> <img class="lzy" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/content/dam/firstnet/images/pictograms/picto-push-to-talk-black.svg" alt="Certified devices"/> </a> <p class="icon-grid-icon-label"> <a href="/content/dam/firstnet/white-papers/firstnet-certified-devices.pdf" class="att-track " data-slot="Body" data-content="Icon Grid" data-url="https://www.business.att.com/content/dam/firstnet/white-papers/firstnet-certified-devices.pdf">Certified devices</a> </p> </div> <div class="col-icon col-xs-6 col-sm-4 col-lg-4"> <a href="/content/dam/firstnet/white-papers/firstnet-sub-paid-eligibility.pdf" class="att-track " data-slot="Body" data-content="Icon Grid" data-name="Icon" data-friendlyname="Verify your eligibility for FirstNet® service within 30 days" data-url="https://www.business.att.com/content/dam/firstnet/white-papers/firstnet-sub-paid-eligibility.pdf" data-type="Whitepaper" data-format="PDF"> <img class="lzy" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/content/dam/firstnet/images/pictograms/picto-person-check-black.svg" alt="How to verify eligibility"/> </a> <p class="icon-grid-icon-label"> <a href="/content/dam/firstnet/white-papers/firstnet-sub-paid-eligibility.pdf" class="att-track " data-slot="Body" data-content="Icon Grid" data-friendlyname="Verify your eligibility for FirstNet® service within 30 days" data-url="https://www.business.att.com/content/dam/firstnet/white-papers/firstnet-sub-paid-eligibility.pdf" data-type="Whitepaper" data-format="PDF">How to verify eligibility</a> </p> </div> <div class="col-icon col-xs-6 col-sm-4 col-lg-4"> <a href="/help/device-help/numbersync-for-wearables.html" class="att-track " data-slot="Body" data-content="Icon Grid" data-name="Icon" data-url="https://www.business.att.com/help/device-help/numbersync-for-wearables.html" data-publishdate="2024/11/30"> <img class="lzy" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/content/dam/firstnet/images/pictograms/pictogram_smartwatch_pos.svg" alt="NumberSync for wearables"/> </a> <p class="icon-grid-icon-label"> <a href="/help/device-help/numbersync-for-wearables.html" class="att-track " data-slot="Body" data-content="Icon Grid" data-url="https://www.business.att.com/help/device-help/numbersync-for-wearables.html" data-publishdate="2024/11/30">NumberSync for wearables</a> </p> </div> <div class="col-icon col-xs-6 col-sm-4 col-lg-4"> <a href="/content/dam/firstnet/white-papers/firstnet-country-list.pdf" class="att-track " data-slot="Body" data-content="Icon Grid" data-name="Icon" data-friendlyname="FirstNet International Roaming Packages – Included Destinations" data-url="https://www.business.att.com/content/dam/firstnet/white-papers/firstnet-country-list.pdf" data-type="Whitepaper" data-format="PDF" data-publishdate="2024/11/04"> <img class="lzy" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/content/dam/firstnet/images/pictograms/picto-global-network-black.svg" alt="International roaming destinations"/> </a> <p class="icon-grid-icon-label"> <a href="/content/dam/firstnet/white-papers/firstnet-country-list.pdf" class="att-track " data-slot="Body" data-content="Icon Grid" data-friendlyname="FirstNet International Roaming Packages – Included Destinations" data-url="https://www.business.att.com/content/dam/firstnet/white-papers/firstnet-country-list.pdf" data-type="Whitepaper" data-format="PDF" data-publishdate="2024/11/04">International roaming destinations</a> </p> </div> </div> </div> </div> </div></div> <div class="segment-heading aem-GridColumn aem-GridColumn--default--12"> <div id="segment_heading_copy" data-bg="white" tabindex="0"> <section class="segment-heading top-padding"> <h3 class="black-text no-title">Eligibility and verification help</h3> </section> </div></div> <div class="accordion aem-GridColumn aem-GridColumn--default--12"> <div data-bg="white"> <div class="container "> <div class="row"> <div class="accordion-block col-xs-12 col-sm-12 col-md-12 col-lg-12"> <div itemscope itemtype="https://schema.org/FAQPage"> <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="accordion-title collapsed col-xs-12 col-sm-12 col-md-12 col-lg-12" data-target="#accordion-1-accordion_2047077971" data-toggle="collapse" role="tab" tabindex="0"> <h5 class="accordion-title-content" itemprop="name">Verify your eligibility</h5> </div> <div class="accordion-body collapse col-xs-12 col-sm-12 col-md-12 col-lg-12" id="accordion-1-accordion_2047077971" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" tabindex="-1"> <div class="js-att-rte-content accordion-body-content" itemprop="text"><p>Eligible customers must provide documentation to AT&T so we can verify your eligibility, both during initial sign up or during the reverification process.<br /> </p> <p><a href="/eligibility-verification.html">Learn more</a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="marquee-heading aem-GridColumn aem-GridColumn--default--12"> <div class="featured-products-container"> </div> <div class="lzy-background marquee-item" style="background-image:url('/content/dam/firstnet/images/marquee/firstnet-20230519-hendersonville-pd-laptop-disruptor-desktop-1920x400.jpg');"> <div class="container"> <div class="row"> <div class="marquee-overlay-container"> <div class="marquee-overlay col-xs-12 col-sm-8 col-md-6 with-button"> <h2>Digital training center</h2> <p>Join these free, instructor-led training sessions, where you can ask questions and get answers in real-time.</p> <a href="https://businessdigital.att.com/trainingregistration/courses/?course_cat=first-net" class="att-button primary large att-track" data-slot="Marquee" data-content="Marquee" data-name="Explore the sessions" data-position="1" data-url="https://businessdigital.att.com/trainingregistration/courses/?course_cat=first-net">Explore the sessions</a> </div> <div class="mobile-image"> <img class="lzy img-responsive" height="640" width="520" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" data-src="/content/dam/firstnet/images/marquee/firstnet-20230519-hendersonville-pd-laptop-mobile-marquee-640x520.png" alt="Police officer using laptop inside a vehicle"/> </div> </div> </div> </div> </div> </div> <div class="text parbase aem-GridColumn aem-GridColumn--default--12"> <div class=" -text" data-emptytext="Text"> <div class="wrapper "> </div> </div></div> <div class="segment-heading aem-GridColumn aem-GridColumn--default--12"> <div id="segment_heading_2036" data-bg="white" tabindex="0"> <section class="segment-heading "> <h3 class="black-text no-title">Device help and certifications</h3> </section> </div></div> <div class="accordion aem-GridColumn aem-GridColumn--default--12"> <div data-bg="white"> <div class="container "> <div class="row"> <div class="accordion-block col-xs-12 col-sm-12 col-md-12 col-lg-12"> <div itemscope itemtype="https://schema.org/FAQPage"> <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="accordion-title collapsed col-xs-12 col-sm-12 col-md-12 col-lg-12" data-target="#accordion-1-accordion_copy" data-toggle="collapse" role="tab" tabindex="0"> <h5 class="accordion-title-content" itemprop="name">AT&T NumberSync®</h5> </div> <div class="accordion-body collapse col-xs-12 col-sm-12 col-md-12 col-lg-12" id="accordion-1-accordion_copy" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" tabindex="-1"> <div class="js-att-rte-content accordion-body-content" itemprop="text"><p>Call and text right from your wrist with FirstNet wearable solutions. Just activate a FirstNet eSIM to take advantage of NumberSync functionality for Apple, Samsung or Google watches.</p> <p><a href="/help/device-help/numbersync-for-wearables.html">Learn more</a></p> </div> </div> </div> <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="accordion-title collapsed col-xs-12 col-sm-12 col-md-12 col-lg-12" data-target="#accordion-2-accordion_copy" data-toggle="collapse" role="tab" tabindex="0"> <h5 class="accordion-title-content" itemprop="name">eSIM</h5> </div> <div class="accordion-body collapse col-xs-12 col-sm-12 col-md-12 col-lg-12" id="accordion-2-accordion_copy" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" tabindex="-1"> <div class="js-att-rte-content accordion-body-content" itemprop="text"><p><b>iPhone </b></p> <p><a href="/content/dam/firstnet/pdf/help/activate-esim-for-iphone-new.pdf">Activate</a></p> <p><a href="/content/dam/firstnet/pdf/help/activate-esim-for-iphone-byod.pdf" style="outline: 0.0px;">Bring your own device</a></p> <p><a href="/content/dam/firstnet/pdf/help/upgrade-esim-for-iphone.pdf">Upgrade</a></p> <p> </p> <p><b>iPad </b></p> <p><a href="/help/device-help/activate-esim/activate-esim-for-ipad-new-line-initial-setup.html">Activate - during initial set up</a></p> <p><a href="/help/device-help/activate-esim/activate-esim-for-ipad-new-line-after-setup.html">Activate - after initial set up</a></p> <p><a href="/help/device-help/activate-esim/activate-esim-for-ipad-upgrade-using-icloud.html">Upgrade</a></p> <p> </p> <p><b>Android OS </b></p> <p><a href="/content/dam/firstnet/white-papers/FN_SIM_Android_activation_2.pdf">Activate</a></p> <p> </p> <p><b>Other OS </b></p> <p><a href="/content/dam/firstnet/white-papers/FN_SIM_other_activation_2.pdf">Activate</a></p> </div> </div> </div> <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="accordion-title collapsed col-xs-12 col-sm-12 col-md-12 col-lg-12" data-target="#accordion-3-accordion_copy" data-toggle="collapse" role="tab" tabindex="0"> <h5 class="accordion-title-content" itemprop="name">FirstNet Ready®</h5> </div> <div class="accordion-body collapse col-xs-12 col-sm-12 col-md-12 col-lg-12" id="accordion-3-accordion_copy" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" tabindex="-1"> <div class="js-att-rte-content accordion-body-content" itemprop="text"><p>Devices that have the FirstNet Ready® badge are certified to have access to the FirstNet network, which allows them to maintain always-on priority across Band 14 spectrum and all AT&T commercial LTE bands. Each device follows a rigorous device-evaluation process to provide first responders on FirstNet with access to secure, high-performance devices.</p> <p><a href="/help/device-help/firstnet-ready.html">Learn more</a></p> </div> </div> </div> <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="accordion-title collapsed col-xs-12 col-sm-12 col-md-12 col-lg-12" data-target="#accordion-4-accordion_copy" data-toggle="collapse" role="tab" tabindex="0"> <h5 class="accordion-title-content" itemprop="name">FirstNet Trusted™</h5> </div> <div class="accordion-body collapse col-xs-12 col-sm-12 col-md-12 col-lg-12" id="accordion-4-accordion_copy" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" tabindex="-1"> <div class="js-att-rte-content accordion-body-content" itemprop="text"><p>IoT devices that have earned the FirstNet Trusted™ badge have been subjected to thousands of requirements and tests, and certified for use on FirstNet. When agencies and users see that FirstNet Trusted™ badge, they can be confident the device they’ve chosen meets strict cybersecurity and network connectivity requirements.</p> <p><a href="/help/device-help/firstnet-trusted.html">Learn more</a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="segment-heading aem-GridColumn aem-GridColumn--default--12"> <div id="segment_heading_1757" data-bg="white" tabindex="0"> <section class="segment-heading "> <h3 class="black-text no-title">Product help and user guides</h3> </section> </div></div> <div class="accordion aem-GridColumn aem-GridColumn--default--12"> <div data-bg="white"> <div class="container "> <div class="row"> <div class="accordion-block col-xs-12 col-sm-12 col-md-12 col-lg-12"> <div itemscope itemtype="https://schema.org/FAQPage"> <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="accordion-title collapsed col-xs-12 col-sm-12 col-md-12 col-lg-12" data-target="#accordion-1-accordion_97101888_c" data-toggle="collapse" role="tab" tabindex="0"> <h5 class="accordion-title-content" itemprop="name">Cell Boosters</h5> </div> <div class="accordion-body collapse col-xs-12 col-sm-12 col-md-12 col-lg-12" id="accordion-1-accordion_97101888_c" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" tabindex="-1"> <div class="js-att-rte-content accordion-body-content" itemprop="text"><p><a href="/content/dam/firstnet/white-papers/att-cell-booster-pro-user-and-technical-guide.pdf">User and technical guide</a> </p> </div> </div> </div> <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="accordion-title collapsed col-xs-12 col-sm-12 col-md-12 col-lg-12" data-target="#accordion-2-accordion_97101888_c" data-toggle="collapse" role="tab" tabindex="0"> <h5 class="accordion-title-content" itemprop="name">FirstNet MegaRange™</h5> </div> <div class="accordion-body collapse col-xs-12 col-sm-12 col-md-12 col-lg-12" id="accordion-2-accordion_97101888_c" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" tabindex="-1"> <div class="js-att-rte-content accordion-body-content" itemprop="text"><p><a href="https://nextivityinc.com/support/">Technical support</a></p> </div> </div> </div> <div itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="accordion-title collapsed col-xs-12 col-sm-12 col-md-12 col-lg-12" data-target="#accordion-3-accordion_97101888_c" data-toggle="collapse" role="tab" tabindex="0"> <h5 class="accordion-title-content" itemprop="name">FirstNet Push-to-Talk</h5> </div> <div class="accordion-body collapse col-xs-12 col-sm-12 col-md-12 col-lg-12" id="accordion-3-accordion_97101888_c" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" tabindex="-1"> <div class="js-att-rte-content accordion-body-content" itemprop="text"><p><a href="/content/dam/firstnet/white-papers/firstnet-ptt-admin-quickstart-guide.pdf">Admin quick start guide</a></p> <p><a href="/content/dam/firstnet/white-papers/firstnet-ptt-android-companion-app-guide.pdf">Android app user guide</a></p> <p><a href="/content/dam/firstnet/white-papers/firstnet-ptt-admin-faq.pdf">FAQ: Administrators</a></p> <p><a href="/content/dam/firstnet/white-papers/firstnet-ptt-subscriber-faq.pdf">FAQ: FirstNet users</a></p> <p><a href="/content/dam/firstnet/white-papers/firstnet-ios-app-user-guide.pdf">iOS app user guide</a></p> <p><a href="/content/dam/firstnet/white-papers/firstnet-push-to-talk-customer-comms-release-4-5.pdf">Software release 4.5</a></p> <p><a href="https://www.youtube.com/watch?v=MvASXbuH5Ak">Video: Establishing log in credentials and registration</a></p> <p><a href="https://www.youtube.com/watch?v=Xbpp2XLTyLw">Video: Logging into the client application</a></p> </div> </div> </div> <div itemscope itemprop="mainEntity" 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