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1-1.935.554ZM19.743 15.011a1.007 1.007 0 1 1 1.935-.554 1.007 1.007 0 0 1-1.935.554ZM8.303 11.027l-3-3M7.755 14.012 3.77 16.95M11.6 15.527l1.203 2.5M12.266 9.428 14.667 5.1M14.302 13.56l4.883.816"></path></svg><div><span>Omnichannel APIs</span><small>Your entire messaging communication in one clean interface</small></div></a></li><li><a href="/data-and-reporting"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22726)"><path d="M19.056 4H3.944C3.423 4 3 4.448 3 5v10c0 .552.423 1 .944 1h15.112c.521 0 .944-.448.944-1V5c0-.552-.423-1-.944-1ZM2 19h19M3.035 16 2 19M20 16l1 3"></path><path d="m7 12 3-3 2 2 3-3"></path></g><defs><clipPath id="clip0_4969_22726"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Data & Reporting APIs</span><small>Build custom reports from your data and analyze them as you see fit</small></div></a></li><li><a href="/api-collection"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21153)"><path d="M12.5 3 4 7l8.5 4L21 7l-8.5-4ZM4 12l8.5 4 8.5-4M4 17l8.5 4 8.5-4M4 12l2.125-1M21 12l-2.125-1M4 17l2.125-1M21 17l-2.125-1"></path></g><defs><clipPath id="clip0_4969_21153"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>API Collection</span><small>Technological assets powering our industry-leading messaging solutions</small></div></a></li><li><a href="/api-usage"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g clip-path="url(#clip0_4969_21142)"><path stroke="#000" stroke-width="2" d="M11.78 4.003a8 8 0 1 1-6.286 12.653"></path><mask id="path-2-inside-1_4969_21142" fill="#fff"><path d="M11.184 20.963a9 9 0 1 1 2.944-17.708l-.47 1.929a7.015 7.015 0 1 0-2.294 13.802l-.18 1.977Z"></path></mask><path stroke="#000" stroke-width=".6" d="M11.184 20.963a9 9 0 1 1 2.944-17.708l-.47 1.929a7.015 7.015 0 1 0-2.294 13.802l-.18 1.977Z" mask="url(#path-2-inside-1_4969_21142)"></path></g><defs><clipPath id="clip0_4969_21142"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>API Usage</span><small>See the status of your API usage and perform development management actions</small></div></a></li></ul><div class="Dropdown_news__xvRKZ"><div class="Dropdown_newsContent__h9PMH"><div class="Dropdown_newsHeader__gWU2C"><span>See what's buzzing</span><a href="/resource-center/updates/text-platform-api-usage"><img alt="Read about new API Usage reports and changes in the Text Platform" fetchPriority="high" width="287" height="160" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fheader-products.png&w=384&q=75 1x, /_next/image?url=%2Fimages%2Fheader-products.png&w=640&q=75 2x" src="/_next/image?url=%2Fimages%2Fheader-products.png&w=640&q=75"/></a></div><div class="Dropdown_newsMain__pPHp0"><a class="Dropdown_newsArticle___Hg9q" href="/resource-center/updates/text-platform-api-usage"><p class="text-bold">New API Usage reports and changes in the Text Platform</p><p>Read about the new API Usage reports and changes in billing for private API use to optimize your private apps’ performance and payments.</p><span>Read <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></span></a></div></div></div></div></div></li><li tabindex="0"><span class="Menu_item__34Yok" data-active="false">Developer Program <svg 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0h24v24H0z"></path></clipPath></defs></svg><div><span>Program Overview</span><small>Discover the Text Developer Program to grow your business and revenue streams</small></div></a></li><li><a href="/developer-program/offer"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4970_23259)"><path d="m7.941 12.51 2.03-2.03M16.102 12.51l-2.03-2.03M7.941 12.51l2.03 2.03M16.102 12.51l-2.03 2.03M5 7.7a2.2 2.2 0 0 1 2.2-2.2h1a2.2 2.2 0 0 0 1.55-.64l.7-.7a2.2 2.2 0 0 1 3.12 0l.7.7c.412.41.97.64 1.55.64h1a2.2 2.2 0 0 1 2.2 2.2v1c0 .58.23 1.138.64 1.55l.7.7a2.2 2.2 0 0 1 0 3.12l-.7.7a2.2 2.2 0 0 0-.64 1.55v1a2.2 2.2 0 0 1-2.2 2.2h-1a2.2 2.2 0 0 0-1.55.64l-.7.7a2.202 2.202 0 0 1-3.12 0l-.7-.7a2.2 2.2 0 0 0-1.55-.64h-1a2.2 2.2 0 0 1-2.2-2.2v-1a2.2 2.2 0 0 0-.64-1.55l-.7-.7a2.2 2.2 0 0 1 0-3.12l.7-.7A2.2 2.2 0 0 0 5 8.7v-1"></path></g><defs><clipPath 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href="https://platform.text.com/docs/getting-started/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22659)"><path d="M4 13a8 8 0 0 1 7 7 6 6 0 0 0 3-5 9 9 0 0 0 6-8 3 3 0 0 0-3-3 9 9 0 0 0-8 6 6 6 0 0 0-5 3"></path><path d="M7 14a6 6 0 0 0-3 6 6 6 0 0 0 6-3M15 10a1 1 0 1 0 0-2 1 1 0 0 0 0 2Z"></path></g><defs><clipPath id="clip0_4969_22659"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Getting Started</span><small>Learn how the Platform can help you grow your business</small></div></a></li><li><a href="https://platform.text.com/docs/authorization/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22666)"><path d="M4 5a1 1 0 0 1 1-1h14a1 1 0 0 1 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0h24v24H0z"></path></clipPath></defs></svg><div><span>Messaging</span><small>Learn about concepts like chat, thread, and routing, all essential to understanding Messaging API</small></div></a></li><li><a href="https://platform.text.com/docs/extending-agent-app/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21086)"><path d="m18.044 22-3.558-2.083h-8.3c-.315 0-.616-.108-.839-.301A.963.963 0 0 1 5 18.889v-6.166c0-.272.125-.534.347-.726.223-.193.524-.301.839-.301h10.672c.314 0 .616.108.838.3a.964.964 0 0 1 .348.727V22ZM11.522 9.087a3.043 3.043 0 1 0 0-6.087 3.043 3.043 0 0 0 0 6.087Z"></path></g><defs><clipPath id="clip0_4969_21086"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Agent App</span><small>Extend the LiveChat or HelpDesk App with widgets, buttons, and other UI elements</small></div></a></li><li><a href="https://platform.text.com/docs/extending-chat-widget/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22702)"><path d="m22 14-3.546-2h-8.272a1.3 1.3 0 0 1-.836-.293A.929.929 0 0 1 9 11V5a.93.93 0 0 1 .346-.707c.222-.188.522-.293.836-.293h10.636a1.3 1.3 0 0 1 .836.293A.93.93 0 0 1 22 5v9Zm-8 .546v1.818a.87.87 0 0 1-.293.642c-.187.17-.442.267-.707.267H6L3 19.5v-8.59a.87.87 0 0 1 .293-.644C3.48 10.096 3.735 10 4 10h2"></path></g><defs><clipPath id="clip0_4969_22702"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Chat Widget</span><small>Make use of Moments and Rich messages, and build custom solutions inside the Chat Widget</small></div></a></li><li><a href="https://platform.text.com/docs/management/"><svg xmlns="http://www.w3.org/2000/svg" width="24" 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19h19M3.035 16 2 19M20 16l1 3"></path><path d="m7 12 3-3 2 2 3-3"></path></g><defs><clipPath id="clip0_4969_22726"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Data & Reporting</span><small>Extract data from your LiveChat Reports to perform an in-depth data analysis</small></div></a></li><li><a href="https://platform.text.com/docs/monetization/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22739)"><path d="M9 14c0 1.657 2.686 3 6 3s6-1.343 6-3-2.686-3-6-3-6 1.343-6 3Z"></path><path d="M9 14v4c0 1.656 2.686 3 6 3s6-1.344 6-3v-4M3 6c0 1.072 1.144 2.062 3 2.598s4.144.536 6 0c1.856-.536 3-1.526 3-2.598 0-1.072-1.144-2.062-3-2.598s-4.144-.536-6 0C4.144 3.938 3 4.928 3 6Z"></path><path d="M3 6v10c0 .888.772 1.45 2 2"></path><path d="M3 11c0 .888.772 1.45 2 2"></path></g><defs><clipPath id="clip0_4969_22739"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Monetization</span><small>Discover how to monetize your apps and generate passive income</small></div></a></li></ul><div class="Dropdown_news__xvRKZ"><div class="Dropdown_newsContent__h9PMH"><div class="Dropdown_newsHeader__gWU2C"><a href="https://platform.text.com/docs/management/changelog#bots-1"><img alt="Read about Bot templates" fetchPriority="high" width="287" height="160" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fheader-documentation.png&w=384&q=75 1x, /_next/image?url=%2Fimages%2Fheader-documentation.png&w=640&q=75 2x" src="/_next/image?url=%2Fimages%2Fheader-documentation.png&w=640&q=75"/></a></div><div class="Dropdown_newsMain__pPHp0"><a class="Dropdown_newsArticle___Hg9q" href="https://platform.text.com/docs/management/changelog#bots-1"><p class="text-bold">New bots mechanism: Bot templates</p><p>Discover our new, more optimal way to create and manage bots in your apps with bot templates. Available from the v3.5 of the Configuration API.</p><span>Read <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></span></a><a class="Dropdown_discordBtn__yapi9" href="https://discord.com/invite/gRzwSaCxg4" target="_blank" rel="noreferrer noopener">Join Discord community <svg xmlns="http://www.w3.org/2000/svg" width="40" height="40" viewBox="0 0 48 48" fill="none"><path fill="currentColor" d="M35.454 14.01A28.141 28.141 0 0 0 28.646 12a18.241 18.241 0 0 0-.872 1.701 26.594 26.594 0 0 0-7.545 0A17.76 17.76 0 0 0 19.346 12a28.046 28.046 0 0 0-6.813 2.015C8.224 20.132 7.056 26.097 7.64 31.978a27.914 27.914 0 0 0 8.35 4.02 19.315 19.315 0 0 0 1.788-2.768 18.084 18.084 0 0 1-2.816-1.287c.236-.165.467-.337.69-.513 5.43 2.386 11.33 2.386 16.695 0 .226.177.457.348.69.513a18.04 18.04 0 0 1-2.82 1.29A19.238 19.238 0 0 0 32.004 36a27.86 27.86 0 0 0 8.355-4.022c.685-6.817-1.17-12.728-4.906-17.968ZM18.518 28.361c-1.63 0-2.967-1.43-2.967-3.17 0-1.741 1.309-3.174 2.967-3.174 1.659 0 2.995 1.43 2.967 3.174.003 1.74-1.308 3.17-2.967 3.17Zm10.964 0c-1.63 0-2.967-1.43-2.967-3.17 0-1.741 1.308-3.174 2.967-3.174 1.658 0 2.995 1.43 2.967 3.174 0 1.74-1.309 3.17-2.967 3.17Z"></path></svg></a></div></div></div></div></div></li></ul></nav></div><div data-focus-guard="true" tabindex="-1" style="width:1px;height:0px;padding:0;overflow:hidden;position:fixed;top:1px;left:1px"></div></div><a class="cta cta--primary" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=header_cta&source_type=website&source_url=https%3a%2f%2fplatform.text.com/resource-center/updates/whatsapp-business-case-study">Start building</a></div></header><main class="rc-main"><div class="single_contentWrapper__aVRl3"><header class="single_header__pZyhQ"><a href="/resource-center/updates"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg> Updates</a><h1 class="text-2xl">The Success of WhatsApp Business: How LiveChat Integrations Continues to Grow Their Customer Base and Revenue with Apps</h1><div class="single_info__IBazA"><img src="/images/oliwia-polec.png" alt="" width="30" height="30"/><p>Oliwia Połeć, Aug 30, 2023</p></div></header><hr/><div class="single_contentContainer__gs3R1"><article class="single_article__0GCm5"><div><p>A couple of years on the market is a definitive score — especially when your creations are growing substantially each day. Read the interview with Łukasz Wojciechowski and Łukasz Koszela from <a href="https://www.livechat-integrations.com/" target="_blank" rel="noopener">LiveChat Integrations</a> who share the details of their transition from hobbyist coders to full-time app entrepreneurs.</p><p>Explore the strategies that fueled their success and receive candid advice for fellow developers aiming to thrive in the ever-changing world of app development.</p><hr/><p><strong>Text:</strong> Hi, good to have you here! So, first things first — could you tell me why you decided to build with the LiveChat Developer Program? Was there any specific factor that convinced you?</p><p><strong>LiveChat Integrations:</strong> It started off as a hobby project, completely without any expectations — simply a side hustle on top of my day-to-day job. But as time went by, more and more customers started to use my first app. They started asking for new features and providing feedback on what was built so far. Before I knew it, two years later, making apps for LiveChat Marketplace became my full-time job!</p><p><strong>Text:</strong> That sounds great, a very natural progression! And which LiveChat APIs/SDKs did you make use of when building your apps?</p><p><strong>LiveChat Integrations:</strong> Most of our apps are directly connected with messaging and enhancing the chatting experience for our customers in general, so <a href="https://platform.text.com/docs/messaging/chat-sdk" target="_blank" rel="noopener">Chat SDK</a>and <a href="https://platform.text.com/docs/extending-agent-app/products-sdk/agent-app-sdk" target="_blank" rel="noopener">Agent App SDK</a> are the ones we rely heavily on.</p><p>We also use the Design System a lot when we design our interfaces. With that, we can ensure our customers get a consistent, smooth, and delightful experience when using our apps. Most importantly, we want to provide them with the same experience they already got used to in the LiveChat App.</p><p><strong>Text:</strong> And apart from the ones mentioned, are there any other tools from the entire LiveChat infrastructure that proved to be useful when building your app?</p><p><strong>LiveChat Integrations:</strong> Not necessarily a tool, but without a doubt the <a href="https://developers.livechat.com/building-apps-crash-course/" target="_blank" rel="noopener">“Building Apps crash course”</a> is THE resource I’d recommend to any developer with an entrepreneurial spirit wanting to build their first app. The guide is extremely practical and will allow anyone to build their first app in days/weeks and not weeks/months. Highly recommend it!</p><p><strong>Text:</strong> That’s amazing to hear! So, how long does it usually take you to develop an integration?</p><p><strong>LiveChat Integrations:</strong> Well, as usual — it all depends :) Currently, we have a couple of applications in the Marketplace, and some took as little as one month from the initial idea to the point it earned its first bucks. Some, like WhatsApp Business, we started over two years ago, and we’re still working on yet another module, yet another functionality, all driven by feedback from our existing customers. And currently, we have almost 400 users, so gaining insights and feedback is a crucial part of how we operate.</p><p>What we learned is that you have to start small, with an MVP of some sort, and just get it out there. This will allow you to quickly get your first 10-20 clients and focus on them, their goals, way of working, and expectations, and you’ll be able to grow your app with them. Other customers will simply follow.</p><p><strong>Text:</strong> Did you face many challenges or unexpected blockers that you had to overcome in the entire application development process?</p><p><strong>LiveChat Integrations:</strong> There weren’t that many challenges, to be honest. It does take a moment to get used to the whole development toolkit and SDK/API — especially if the chat industry is not something you’re familiar with — but once it clicks, you immediately speed up!</p><p><strong>Text:</strong> And do you have any formal process in place regarding updating your app’s code to the new API updates?</p><p><strong>LiveChat Integrations:</strong> It depends on what you’d call formal :) But yes, we do follow a set of rules; we have a well-defined checklist of elements per each app, especially since most of our apps are dependent not only on LiveChat API but on other APIs as well. On top of that, we have unit tests, and we run a full regression for any major release to ensure high quality for our customers. So ok, I guess you can call it a formal process ;)</p><p><strong>Text:</strong> Definitely on the formal side! :) And speaking of formalities, have you set any milestones in terms of app installation rate or revenue?</p><p><strong>LiveChat Integrations:</strong> Yes, we do have such goals, and we track multiple metrics to check if we are getting there. What we focus on is the standard SaaS business metrics, like Customer and Revenue Churn, ARR and MRR, but also Customer Lifetime Value, and a few others. In a way, each app on the marketplace is a separate micro-SaaS business, so you must pay attention to that if you want to succeed with your app. With a little bit of luck and excellent customer support, this will help you build a significant new revenue stream focused on what matters most and will allow you to have a ton of fun along the way while experimenting with new approaches both from the business and tech perspective.</p><p><img alt="Text Platform WhatsApp Business Quote" src="/resource-center/text-platform-whatsapp-business-quote.png"/></p><p><strong>Text:</strong> I believe that to achieve these goals you need to think about the marketing and promotion of your apps. Was there anything that turned out to be exceptionally successful in boosting the sales of your app?</p><p><strong>LiveChat Integrations:</strong> Fortunately, being on the LiveChat Marketplace handles most of our sales and marketing, which is incredible. Thanks to this, the traffic is already there, and all you have to do is make sure your customers have an amazing onboarding experience and educational path inside your app. As an example, for the WhatsApp Business app, we created a WhatsApp Academy, which helps our customers make the most out of the integration. For us, it’s also an up-selling opportunity, as this encourages customers to use more advanced paid modules. We can also cross-sell additional channels we provide, like Google Business or Apple Business Messages.</p><p><strong>Text:</strong> And did LiveChat help you promote your apps?</p><p><strong>LiveChat Integrations:</strong> LiveChat provides a variety of ways to promote apps; as I mentioned before, the top of the funnel is kind of secured. Nonetheless, you have to know what you need, who are your customer, and what are their needs — those elements are key to having a successful promotion.</p><p>That said, the support we get from LiveChat is truly amazing. You can plan a mailing campaign to a selected group of LiveChat customers, your app can be included on a dedicated landing page, your apps can get featured in “Staff Top Picks”, and much more. It definitely pays off!</p><p><strong>Text:</strong> That’s wonderful to hear! So do you plan to build more apps for the LiveChat Marketplace in the future? Is there anything that would make it easier for you to do so?</p><p><strong>LiveChat Integrations:</strong> Definitely, we have so many ideas for new apps; in fact, we are building two new ones right now! The first one should be available very soon, and we are pretty excited about that! :)</p><p>The thing that would help us the most is more visibility into user insights. We’d love to have a better understanding of why users churn and have a better and more open way of communicating with existing and, ideally, with potential customers, and so on. You get it — the more we know, the better apps we can create!</p><p>It would also be amazing to have a promo code mechanism for cross-selling as we have multiple apps on the Marketplace.</p><p><strong>Text:</strong> Surely, these are some great ideas. So, we’re heading towards the end of the interview — let’s hear if you have some advice for other devs who are just starting out.</p><p><strong>LiveChat Integrations:</strong> I guess the only thing I would do differently is learn more about the chat industry in general before writing the first line of code. I’d talk with companies and people using live chat solutions and look for opportunities to use different tooling myself, which would help me understand the gaps in LiveChat that I can fill with external apps, and in consequence, build better apps on the first try!</p><p>Every time we build a new app, we get all excited about it, thinking we will be making $10,000+ a month on it… and we will! It just takes time :) It takes time to gain traction, it takes time to understand what users actually need vs. what we build, and it takes time to adjust the way the app looks and what it does at the end, but you will get there!</p><p><strong>Text:</strong> Those are amazing pieces of advice, thank you!</p></div></article><aside><div class="single_asideContents__NV1Vl"><div class="Share_shareContainer__fcG8d"><p>Share</p><ul><li><a target="_blank" rel="nofollow noopener noreferrer" href="https://twitter.com/intent/tweet?text=https://platform.text.com/resource-center/updates/whatsapp-business-case-study"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="20" fill="none"><g clip-path="url(#xA)"><path fill="currentColor" d="M12.498 8.464 20.316 0h-1.853l-6.788 7.35L6.253 0H0l8.199 11.114L0 19.99h1.853l7.168-7.761 5.726 7.76H21L12.497 8.465ZM9.96 11.211l-.83-1.106-6.61-8.806h2.846L10.7 8.406l.83 1.106 6.934 9.238h-2.846L9.96 11.212Z"></path></g><defs><clipPath id="xA"><path fill="#767680" d="M0 0h21v20H0z"></path></clipPath></defs></svg></a></li><li><a target="_blank" rel="nofollow noopener noreferrer" href="http://www.linkedin.com/shareArticle?mini=true&url=https://platform.text.com/resource-center/updates/whatsapp-business-case-study"><svg width="21" height="20" viewBox="0 0 21 20" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M17.5432 17.0421h-2.9658v-4.6422c0-1.1066-.02-2.52998-1.5423-2.52998-1.5423 0-1.7779 1.20668-1.7779 2.45108v4.7211H8.29368V7.4977h2.84242v1.30444h.0411c.3967-.74999 1.3634-1.5411 2.8068-1.5411 3.0047 0 3.5592 1.97555 3.5592 4.54666v5.2344ZM4.94915 6.1944c-.95332 0-1.7222-.77111-1.7222-1.72111 0-.94889.76888-1.72 1.7222-1.72.94776 0 1.71886.77111 1.71886 1.72 0 .95-.7711 1.72111-1.71886 1.72111ZM3.46244 17.0422h2.97008V7.49776H3.46244v9.54444ZM19.0199 0H1.97453C1.16115 0 .5.645556.5 1.44222V18.5567C.5 19.3533 1.16115 20 1.97453 20H19.0199c.8156 0 1.4801-.6467 1.4801-1.4433V1.44222C20.5.645556 19.8355 0 19.0199 0Z" fill="#767680"></path></svg></a></li><li><a target="_blank" rel="nofollow noopener noreferrer" href="https://www.facebook.com/sharer/?u=https://platform.text.com/resource-center/updates/whatsapp-business-case-study"><svg width="21" height="20" viewBox="0 0 21 20" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M20.5 10.0608c0-5.53975-4.4766-10.02955-10-10.02955-5.52344 0-10 4.4898-10 10.02955 0 5.007 3.65625 9.1559 8.4375 9.9081V12.96H6.39844v-2.8992H8.9375V7.85118c0-2.51327 1.4922-3.90213 3.7773-3.90213 1.0938 0 2.2383.19589 2.2383.19589v2.46822h-1.2617c-1.2422 0-1.6289.77376-1.6289 1.56712v1.88052h2.7734l-.4433 2.8992h-2.3301v7.0089c4.7813-.7522 8.4375-4.9011 8.4375-9.9081Z" fill="#767680"></path></svg></a></li></ul></div><div class="Signup_signupWrapper__7spQM Signup_aside__JbcX5"><div class="Signup_signupContainer__E27tr"><h2 class="text-xl text-bold">Sign up and start</h2><h3>building your own apps</h3><div class="Signup_signupContent__TyIZK"><p class="text-xs">The best way to learn coding? 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score — especially when your creations are growing substantially each day. Read the interview with Łukasz Wojciechowski and Łukasz Koszela from \u003ca href=\"https://www.livechat-integrations.com/\" target=\"_blank\" rel=\"noopener\"\u003eLiveChat Integrations\u003c/a\u003e who share the details of their transition from hobbyist coders to full-time app entrepreneurs.\n\nExplore the strategies that fueled their success and receive candid advice for fellow developers aiming to thrive in the ever-changing world of app development.\n\n---\n\n**Text:** Hi, good to have you here! So, first things first — could you tell me why you decided to build with the LiveChat Developer Program? Was there any specific factor that convinced you?\n\n**LiveChat Integrations:** It started off as a hobby project, completely without any expectations — simply a side hustle on top of my day-to-day job. But as time went by, more and more customers started to use my first app. They started asking for new features and providing feedback on what was built so far. Before I knew it, two years later, making apps for LiveChat Marketplace became my full-time job!\n\n**Text:** That sounds great, a very natural progression! And which LiveChat APIs/SDKs did you make use of when building your apps?\n\n**LiveChat Integrations:** Most of our apps are directly connected with messaging and enhancing the chatting experience for our customers in general, so \u003ca href=\"https://platform.text.com/docs/messaging/chat-sdk\" target=\"_blank\" rel=\"noopener\"\u003eChat SDK\u003c/a\u003eand \u003ca href=\"https://platform.text.com/docs/extending-agent-app/products-sdk/agent-app-sdk\" target=\"_blank\" rel=\"noopener\"\u003eAgent App SDK\u003c/a\u003e are the ones we rely heavily on.\n\nWe also use the Design System a lot when we design our interfaces. With that, we can ensure our customers get a consistent, smooth, and delightful experience when using our apps. Most importantly, we want to provide them with the same experience they already got used to in the LiveChat App.\n\n**Text:** And apart from the ones mentioned, are there any other tools from the entire LiveChat infrastructure that proved to be useful when building your app?\n\n**LiveChat Integrations:** Not necessarily a tool, but without a doubt the \u003ca href=\"https://developers.livechat.com/building-apps-crash-course/\" target=\"_blank\" rel=\"noopener\"\u003e“Building Apps crash course”\u003c/a\u003e is THE resource I’d recommend to any developer with an entrepreneurial spirit wanting to build their first app. The guide is extremely practical and will allow anyone to build their first app in days/weeks and not weeks/months. Highly recommend it!\n\n**Text:** That’s amazing to hear! So, how long does it usually take you to develop an integration?\n\n**LiveChat Integrations:** Well, as usual — it all depends :) Currently, we have a couple of applications in the Marketplace, and some took as little as one month from the initial idea to the point it earned its first bucks. Some, like WhatsApp Business, we started over two years ago, and we’re still working on yet another module, yet another functionality, all driven by feedback from our existing customers. And currently, we have almost 400 users, so gaining insights and feedback is a crucial part of how we operate.\n\nWhat we learned is that you have to start small, with an MVP of some sort, and just get it out there. This will allow you to quickly get your first 10-20 clients and focus on them, their goals, way of working, and expectations, and you’ll be able to grow your app with them. Other customers will simply follow.\n\n**Text:** Did you face many challenges or unexpected blockers that you had to overcome in the entire application development process?\n\n**LiveChat Integrations:** There weren’t that many challenges, to be honest. It does take a moment to get used to the whole development toolkit and SDK/API — especially if the chat industry is not something you’re familiar with — but once it clicks, you immediately speed up!\n\n**Text:** And do you have any formal process in place regarding updating your app’s code to the new API updates?\n\n**LiveChat Integrations:** It depends on what you’d call formal :) But yes, we do follow a set of rules; we have a well-defined checklist of elements per each app, especially since most of our apps are dependent not only on LiveChat API but on other APIs as well. On top of that, we have unit tests, and we run a full regression for any major release to ensure high quality for our customers. So ok, I guess you can call it a formal process ;)\n\n**Text:** Definitely on the formal side! :) And speaking of formalities, have you set any milestones in terms of app installation rate or revenue?\n\n**LiveChat Integrations:** Yes, we do have such goals, and we track multiple metrics to check if we are getting there. What we focus on is the standard SaaS business metrics, like Customer and Revenue Churn, ARR and MRR, but also Customer Lifetime Value, and a few others. In a way, each app on the marketplace is a separate micro-SaaS business, so you must pay attention to that if you want to succeed with your app. With a little bit of luck and excellent customer support, this will help you build a significant new revenue stream focused on what matters most and will allow you to have a ton of fun along the way while experimenting with new approaches both from the business and tech perspective.\n\n![Text Platform WhatsApp Business Quote](/resource-center/text-platform-whatsapp-business-quote.png)\n\n**Text:** I believe that to achieve these goals you need to think about the marketing and promotion of your apps. Was there anything that turned out to be exceptionally successful in boosting the sales of your app?\n\n**LiveChat Integrations:** Fortunately, being on the LiveChat Marketplace handles most of our sales and marketing, which is incredible. Thanks to this, the traffic is already there, and all you have to do is make sure your customers have an amazing onboarding experience and educational path inside your app. As an example, for the WhatsApp Business app, we created a WhatsApp Academy, which helps our customers make the most out of the integration. For us, it’s also an up-selling opportunity, as this encourages customers to use more advanced paid modules. We can also cross-sell additional channels we provide, like Google Business or Apple Business Messages.\n\n**Text:** And did LiveChat help you promote your apps?\n\n**LiveChat Integrations:** LiveChat provides a variety of ways to promote apps; as I mentioned before, the top of the funnel is kind of secured. Nonetheless, you have to know what you need, who are your customer, and what are their needs — those elements are key to having a successful promotion.\n\nThat said, the support we get from LiveChat is truly amazing. You can plan a mailing campaign to a selected group of LiveChat customers, your app can be included on a dedicated landing page, your apps can get featured in “Staff Top Picks”, and much more. It definitely pays off!\n\n**Text:** That’s wonderful to hear! So do you plan to build more apps for the LiveChat Marketplace in the future? Is there anything that would make it easier for you to do so?\n\n**LiveChat Integrations:** Definitely, we have so many ideas for new apps; in fact, we are building two new ones right now! The first one should be available very soon, and we are pretty excited about that! :)\n\nThe thing that would help us the most is more visibility into user insights. We’d love to have a better understanding of why users churn and have a better and more open way of communicating with existing and, ideally, with potential customers, and so on. You get it — the more we know, the better apps we can create!\n\nIt would also be amazing to have a promo code mechanism for cross-selling as we have multiple apps on the Marketplace.\n\n**Text:** Surely, these are some great ideas. So, we’re heading towards the end of the interview — let’s hear if you have some advice for other devs who are just starting out.\n\n**LiveChat Integrations:** I guess the only thing I would do differently is learn more about the chat industry in general before writing the first line of code. I’d talk with companies and people using live chat solutions and look for opportunities to use different tooling myself, which would help me understand the gaps in LiveChat that I can fill with external apps, and in consequence, build better apps on the first try!\n\nEvery time we build a new app, we get all excited about it, thinking we will be making $10,000+ a month on it… and we will! It just takes time :) It takes time to gain traction, it takes time to understand what users actually need vs. what we build, and it takes time to adjust the way the app looks and what it does at the end, but you will get there!\n\n**Text:** Those are amazing pieces of advice, thank you!\n"])</script><script>self.__next_f.push([1,"18:[\"Oliwia Połeć\"]\n19:[\"case-study\"]\n"])</script><script>self.__next_f.push([1,"a:[\"$\",\"$L16\",null,{\"data\":{\"id\":\"whatsapp-business-case-study\",\"frontmatter\":{\"date\":\"2023-08-30 12:01:00+00:00\",\"title\":\"The Success of WhatsApp Business: How LiveChat Integrations Continues to Grow Their Customer Base and Revenue with Apps\",\"description\":\"Discover how the LiveChat Integrations team built of the most popular apps on the LiveChat Marketplace.\",\"author\":[\"Oliwia Połeć\"],\"categories\":[\"case-study\"],\"ogimage\":\"/resource-center/text-livechat-integrations-case-study.png\"},\"content\":\"$17\"},\"updates\":[{\"slug\":\"what-is-binary-code\",\"frontmatter\":{\"date\":\"2024-11-20 12:01:00+00:00\",\"title\":\"What is Binary Code? 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However, it has some limitations. See our approach for them.\",\"author\":[\"Kacper Klarzyński\"],\"categories\":[\"how-to\"],\"ogimage\":\"/resource-center/cypress-popup-auth.png\"}},{\"slug\":\"load-livechat-widget-on-demand\",\"frontmatter\":{\"date\":\"2022-07-12 12:18:58+00:00\",\"title\":\"Load Widget on Demand\",\"description\":\"Learn how to load the LiveChat Widget on demand using the asynchronous initialization feature.\",\"author\":[\"Krzysztof Kraus\"],\"categories\":[\"how-to\"],\"ogimage\":\"/resource-center/livechat-asyncinit-og.png\"}},{\"slug\":\"livechat-custom-identity-provider-setup-tutorial\",\"frontmatter\":{\"date\":\"2022-07-06 12:30:00+00:00\",\"title\":\"How to set up Custom Identity Provider [Tutorial]\",\"description\":\"Get yourself a working LiveChat Integration with a Custom Identity Provider.\",\"author\":[\"Igor Bojczuk\"],\"categories\":[\"how-to\"],\"ogimage\":\"/resource-center/livechat-custom-identity-provider-synchronization.png\"}},{\"slug\":\"live-coding-livechat-properties\",\"frontmatter\":{\"date\":\"2022-06-23 10:01:00+00:00\",\"title\":\"Live Coding Session: Breaking down the details of LiveChat Properties\",\"description\":\"Take part in a online live coding session with the LiveChat Developer Program team and learn how to optimize your workflow using LiveChat properties.\",\"author\":[\"Oliwia Połeć\"],\"categories\":[\"how-to\"],\"ogimage\":\"/resource-center/livechat-live-coding-properties-og.jpg\"}},{\"slug\":\"livechat-incubator\",\"frontmatter\":{\"date\":\"2022-06-06 11:43:22+00:00\",\"title\":\"Break into the startup business communication scene globally with LiveChat Incubator\",\"description\":\"Apply for the LiveChat Incubator and break communication barriers with the LiveChat team.\",\"author\":[\"Oliwia Połeć\"],\"categories\":[\"updates\"],\"ogimage\":\"/resource-center/livechat-incubator-og.png\"}},{\"slug\":\"livechat-custom-identity-provider\",\"frontmatter\":{\"date\":\"2022-05-09 11:43:22+00:00\",\"title\":\"Custom Identity Provider\",\"description\":\"What is it, and how can my business benefit from it? See how you can implement customer identification in your environment.\",\"author\":[\"LiveChat\"],\"categories\":[\"coding\"],\"ogimage\":\"/resource-center/livechat-custom-identity-provider-intro.png\"}},{\"slug\":\"livechat-properties-building-block\",\"frontmatter\":{\"date\":\"2022-04-25 11:43:22+00:00\",\"title\":\"Get to know the Developer Console — Introducing the Properties building block\",\"description\":\"Get to know our newest Properties building block that allows you to seamlessly add LiveChat Properties to your applications.\",\"author\":[\"Oliwia Połeć\"],\"categories\":[\"updates\"],\"ogimage\":\"/resource-center/livechat-properties-building-block-og.png\"}},{\"slug\":\"livechat-chat-widget-adapters\",\"frontmatter\":{\"date\":\"2022-03-29 10:01:00+00:00\",\"title\":\"Chat Widget Adapters: Leverage your website's integrity and upgrade the user experience\",\"description\":\"Learn more about our new Chat Widget Adapters and bring your project to the next level.\",\"author\":[\"Oliwia Połeć\"],\"categories\":[\"updates\"],\"ogimage\":\"/resource-center/livechat-chat-widget-adapters-og.png\"}},{\"slug\":\"livechat-developer-case-study-sklabs\",\"frontmatter\":{\"date\":\"2022-03-07 12:01:00+00:00\",\"title\":\"Developer Case Study: How SKlabs reached $1k MRR and where they get app ideas\",\"description\":\"SKlabs is the author of seven apps, which are available on the LiveChat Marketplace. Last year, they reached the milestone of $1,000 Monthly Recurring Revenue (MRR) and are close to repeating it this year too.\",\"author\":[\"LiveChat, SKlabs\"],\"categories\":[\"case-study\"],\"ogimage\":\"/resource-center/livechat-sklabs-og-1.png\"}},{\"slug\":\"support-ukraine\",\"frontmatter\":{\"date\":\"2022-03-01 12:01:00+00:00\",\"title\":\"Volunteer for Ukraine\",\"description\":\"As LiveChat, we are motivated to support organizations that help refugees from Ukraine, by assisting them with technical support. If you would like to join forces, we are open to partner up.\",\"author\":[\"Aleksandra Kacperczyk\"],\"categories\":[\"updates\"],\"ogimage\":\"/resource-center/support-for-ukraine-livechat-og.png\"}},{\"slug\":\"live-coding-elevate-chat-widget-experience\",\"frontmatter\":{\"date\":\"2022-02-17 10:01:00+00:00\",\"title\":\"Live coding: Integrate LiveChat Chat Widget using framework-specific Adapters\",\"description\":\"Tune in for a live coding session about Chat Widget Adapters and learn how to elevate your Chat Widget experience.\",\"author\":[\"Oliwia Połeć\"],\"categories\":[\"updates\"],\"ogimage\":\"/resource-center/livechat-live-coding-chat-widget-adapters-og.jpg\"}},{\"slug\":\"livechat-research-toolkit\",\"frontmatter\":{\"date\":\"2022-02-07 11:43:22+00:00\",\"title\":\"Research Toolkit - what is it and how will it help my business?\",\"description\":\"We want to introduce to you another great resource that’s going to help you along your app-building journey at LiveChat, and that's the Research Toolkit.\",\"author\":[\"Oliwia Połeć\"],\"categories\":[\"how-to\"],\"ogimage\":\"/resource-center/livechat-research-toolkit-og.png\"}},{\"slug\":\"releasing-new-stable-api-v3-4\",\"frontmatter\":{\"date\":\"2022-01-13 10:19:14+00:00\",\"title\":\"Releasing Messaging, Configuration, and Reports APIs v3.4\",\"description\":\"Releasing LiveChat Messaging and Configuration APIs v3.4\",\"author\":[\"Aleksandra Kacperczyk\"],\"categories\":[\"updates\"],\"ogimage\":\"/resource-center/livechat-stable-v3-4.png\"}},{\"slug\":\"developer-console-videos\",\"frontmatter\":{\"date\":\"2021-12-22 10:01:00+00:00\",\"title\":\"Video introduction to the Developer Console\",\"description\":\"Join us for the premiere of video tutorials made about the LiveChat Developer Console.\",\"author\":[\"Oliwia Połeć\"],\"categories\":[\"how-to\"],\"ogimage\":\"/resource-center/livechat-videos-og.png\"}},{\"slug\":\"livechat-webhook-migration-guide-v3-3\",\"frontmatter\":{\"date\":\"2021-12-07 10:19:14+00:00\",\"title\":\"Webhook migration guide: from v3.2 to v3.3\",\"description\":\"Check our guide and find answers to the most common questions about migrating webhooks from v3.2 to v3.3.\",\"author\":[\"Aleksandra Kacperczyk\"],\"categories\":[\"how-to\"],\"ogimage\":\"/resource-center/livechat-webhook-migration-guide-og.png\"}},{\"slug\":\"super-vision-case-study\",\"frontmatter\":{\"date\":\"2021-11-29 12:01:00+00:00\",\"title\":\"Developer Case Study: How Super Vision vastly improved the quality of customer service at Notesco\",\"description\":\"Read the developer case study from the .BespokeChat, one of the companies that closely cooperate with the LiveChat Marketplace.\",\"author\":[\".BespokeChat\"],\"categories\":[\"case-study\"],\"ogimage\":\"/resource-center/super-vision-og.jpg\"}},{\"slug\":\"write-the-docs-prague-2021\",\"frontmatter\":{\"date\":\"2021-11-24 12:01:00+00:00\",\"title\":\"Write the Docs Prague 2021\",\"description\":\"This year Write the Docs team once agained virtually gathered all participants and speakers to discuss and learn together. First time joiners, Oliwia Połeć and Wojciech Gumiński both share their experience about the event.\",\"author\":[\"Oliwia Połeć, Wojciech Gumiński\"],\"categories\":[\"coding\"],\"ogimage\":\"/resource-center/write-the-docs-prague-2021-livechat-review.png\"}},{\"slug\":\"livechat-properties\",\"frontmatter\":{\"date\":\"2021-11-10 11:43:22+00:00\",\"title\":\"Properties configuration with LiveChat API v3.3+\",\"description\":\"Learn about the nature of properties and how to configure them, equipping you with the knowledge to develop more powerful LiveChat integrations.\",\"author\":[\"Aleksandra Kacperczyk\"],\"categories\":[\"how-to\"],\"ogimage\":\"/resource-center/livechat-properties-data-storage.jpeg\"}},{\"slug\":\"webhook-migration-tool\",\"frontmatter\":{\"date\":\"2021-09-30 12:01:00+00:00\",\"title\":\"[API changes] Webhook migration tool available in Developer Console\",\"description\":\"Read more details about deprecation of the License Webhook Configurator along with changes made to the LiveChat v3.2 webhooks.\",\"author\":[\"Oliwia Połeć\"],\"categories\":[\"updates\"],\"ogimage\":\"/resource-center/livechat-announcement-webhook-changes.png\"}},{\"slug\":\"cypress-axe-automated-testing\",\"frontmatter\":{\"date\":\"2021-09-21 10:00:00+00:00\",\"title\":\"Automated Accessibility Testing\",\"description\":\"Making our Chat Widget accessible has been really enlightening for us in many areas. Have a look at our test setup and try it yourself.\",\"author\":[\"Kacper Klarzyński\"],\"categories\":[\"how-to\"],\"ogimage\":\"/resource-center/livechat-automated-a11y-testing.png\"}},{\"slug\":\"live-coding-with-livechat-design-system\",\"frontmatter\":{\"date\":\"2021-09-13 10:01:00+00:00\",\"title\":\"Live coding: Step up your design game with the LiveChat Design System\",\"description\":\"Join us for the next live coding session with the LiveChat Developer Program. 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One part of making applications accessible is allowing the users to interact with them easily through screen reader software.\",\"author\":[\"Maciej Walaszczyk\"],\"categories\":[\"coding\"],\"ogimage\":\"/resource-center/livechat-accessibility-screen-readers-og.png\"}},{\"slug\":\"livechat-accessibility-keyboard-navigation\",\"frontmatter\":{\"date\":\"2021-06-24 11:43:22+00:00\",\"title\":\"Accessibility keyboard navigation\",\"description\":\"It should be possible to control any desktop application using just a keyboard. Understand the requirements, and implement JS-based solutions.\",\"author\":[\"Mateusz Burzyński\"],\"categories\":[\"coding\"],\"ogimage\":\"/resource-center/livechat-accessibility-keyboard-nav.png\"}},{\"slug\":\"livechat-chat-widget-accessibility-for-visual-impairments\",\"frontmatter\":{\"date\":\"2021-06-22 11:12:02+00:00\",\"title\":\"How we made the chat widget accessible for people with visual impairments\",\"description\":\"Find out how we built accessible color palettes that comply with the WCAG standards.\",\"author\":[\"Michał Jawiński\"],\"categories\":[\"coding\"],\"ogimage\":\"/resource-center/livechat-accessibility-colors.png\"}},{\"slug\":\"livechat-testing-chat-widget-accessibility\",\"frontmatter\":{\"date\":\"2021-06-18 11:43:22+00:00\",\"title\":\"Our Journey with Accessibility Testing\",\"description\":\"The accessibility of your product is of the highest importance. We don’t have to spend a lifetime researching the topic – Web Content Accessibility Guidelines (WCAG) is the saviour here. We hope that our journey will encourage you to care about all of your visitors and unleash the full potential of your product.\",\"author\":[\"Kacper Klarzyński\"],\"categories\":[\"coding\"],\"ogimage\":\"/resource-center/livechat-accessibility-testing.png\"}},{\"slug\":\"livechat-chat-widget-accessibility-introduction\",\"frontmatter\":{\"date\":\"2021-06-16 12:01:00+00:00\",\"title\":\"An introduction to accessibility\",\"description\":\"Recently, we’ve been working on making our LiveChat Chat Widget accessible and ensuring it meets the WCAG requirements. In a series of articles, we'll go thorugh the following areas: keyboard navigation, screen readers, visuals, and testing. 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The analysis was written by Mateusz Burzyński, one of the frontend developers at LiveChat.\",\"author\":[\"Oliwia Połeć\"],\"categories\":[\"how-to\"],\"ogimage\":\"/resource-center/livechat-tree-shaking.png\"}},{\"slug\":\"how-to-become-product-manager-get-to-know-us\",\"frontmatter\":{\"date\":\"2021-04-15 10:01:00+00:00\",\"title\":\"[Get to know us] What is product management, and what it takes to be a good leader?\",\"description\":\"An interview with Jakub Derda, leader of the Developer Program team at LiveChat. 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He gives us an insight of his career development in the LiveChat company over the years.\",\"author\":[\"Oliwia Połeć\"],\"categories\":[\"case-study\"],\"ogimage\":\"/resource-center/filip-in-livechat.JPG\"}},{\"slug\":\"in-app-upgrades-in-livechat-integrations\",\"frontmatter\":{\"date\":\"2021-02-01 12:01:00+00:00\",\"title\":\"Upsell extra resources and premium features\",\"description\":\"Define app resources that customers can purchase in your application.\",\"author\":[\"Aleksandra Kacperczyk\"],\"categories\":[\"updates\"],\"ogimage\":\"/resource-center/livechat-in-app-upgrades.png\"}},{\"slug\":\"livechat-snapcall-app-case-study\",\"frontmatter\":{\"date\":\"2020-09-14 12:18:58+00:00\",\"title\":\"Developer Case Study: How SnapCall made it possible to call customers right from the chat\",\"description\":\"Recently, SnapCall became the first call solution on the LiveChat Marketplace. The integration enables businesses to call customers directly from the chat.\",\"author\":[\"Vaiva Miliukaite\"],\"categories\":[\"case-study\"],\"ogimage\":\"/resource-center/livechat-snapcall-integration.png\"}},{\"slug\":\"monetizing-livechat-apps-case-study\",\"frontmatter\":{\"date\":\"2020-07-13 10:19:14+00:00\",\"title\":\"Developer Case Study: How to sell apps on the LiveChat Marketplace with stellar results\",\"description\":\"Building apps that sell well on the LiveChat Marketplace.\",\"author\":[\"Aleksandra Kacperczyk\"],\"categories\":[\"case-study\"],\"ogimage\":\"/resource-center/google-hangouts-meet-livechat.png\"}},{\"slug\":\"gatsby-case-study-at-jamstack\",\"frontmatter\":{\"date\":\"2020-04-28 12:58:00+00:00\",\"title\":\"Gatsby Case Study: the LiveChat Marketplace\",\"description\":\"The benefits of using Gatsby component shadowing in the migration and maintenance of the LiveChat Marketplace. Case study by Jakub Sikora, senior frontend developer at LiveChat, who also shared his experience at the JAMstack meetup.\",\"author\":[\"Jakub Sikora\"],\"categories\":[\"case-study\"],\"ogimage\":\"/resource-center/JAMstack-livechat-marketplace.jpg\"}},{\"slug\":\"apple-business-chat-api-case-study\",\"frontmatter\":{\"date\":\"2020-04-16 12:00:00+00:00\",\"title\":\"Adding a New Channel to LiveChat: Apple Business Chat\",\"description\":\"The variety of communication channels demands primarily two things: filtering out key channels for your business and adopting them. This is the story about how we approached it.\",\"author\":[\"Łukasz Wojciechowski\"],\"categories\":[\"case-study\"],\"ogimage\":\"/resource-center/apple-business-chat-livechat.png\"}},{\"slug\":\"webinar-interview\",\"frontmatter\":{\"date\":\"2020-03-25 11:12:02+00:00\",\"title\":\"Behind the scenes of the Building LiveChat Apps webinar\",\"description\":\"Our webinars are dedicated to developers, who want to use LiveChat Messaging APIs and build new communication channels. Learn how to integrate with ChatBot or any custom AI mechanism, monetize your apps, and accelerate your business.\",\"author\":[\"Aleksandra Kacperczyk\"],\"categories\":[\"coding\"],\"ogimage\":\"/resource-center/livechat-chatbot-integration.png\"}},{\"slug\":\"redesign-at-livechat\",\"frontmatter\":{\"date\":\"2019-08-05 11:40:14+00:00\",\"title\":\"Changes Are Never Easy. 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What would you say if we encouraged you to develop other report types?\",\"author\":[\"Aleksandra Kacperczyk\"],\"categories\":[\"updates\"],\"ogimage\":\"/resource-center/text-og-image-1.jpg\"}},{\"slug\":\"widget-hosting-netlify-drop\",\"frontmatter\":{\"date\":\"2019-05-17 12:13:02+00:00\",\"title\":\"Host Your Widget in 2 Minutes with Netlify Drop\",\"description\":\"Creating widgets in our Developer Console takes only a few steps, but you can speed up the process even more. A way to do that is by deploying your app with just two actions: drag and drop.\",\"author\":[\"Aleksandra Kacperczyk\"],\"categories\":[\"how-to\"],\"ogimage\":\"/resource-center/text-og-image-1.jpg\"}},{\"slug\":\"chat-widget-moments\",\"frontmatter\":{\"date\":\"2019-04-09 12:13:02+00:00\",\"title\":\"Making LiveChat communication even smoother with Chat Widget Moments\",\"description\":\"Written communication via messengers opens the door to numerous conversations with people from all over the world. Unfortunately, it has its limitations. We'll show you how to overcome some of them with the use of Chat Widget Moments.\",\"author\":[\"Aleksandra Kacperczyk\"],\"categories\":[\"coding\"],\"ogimage\":\"/resource-center/text-og-image-1.jpg\"}},{\"slug\":\"auth0-sso-protocol\",\"frontmatter\":{\"date\":\"2019-01-30 20:00:00+00:00\",\"title\":\"Integrate LiveChat with the SSO provider of your choice!\",\"description\":\"Find out how to integrate LiveChat with the SSO provider by configuring and implementing your SAML implementation, based on the Auth0 example!\",\"author\":[\"Krzysztof Kraus\"],\"categories\":[\"how-to\"],\"ogimage\":\"/resource-center/text-og-image-1.jpg\"}},{\"slug\":\"using-livechat-partner-program-api-projects\",\"frontmatter\":{\"date\":\"2018-05-18 09:19:46+00:00\",\"title\":\"Using LiveChat Partner Program API in Your Projects\",\"description\":\"If you’re a LiveChat Partner with an appetite for growth, you’re in luck: the team behind the Partner Program have released a new API that is A) opening vast new possibilities, and B) open itself.\",\"author\":[\"Wojciech Peterman\"],\"categories\":[\"coding\"],\"ogimage\":\"/resource-center/text-og-image-1.jpg\"}},{\"slug\":\"livechat-hacktalk-4th-ed\",\"frontmatter\":{\"date\":\"2018-04-27 10:28:16+00:00\",\"title\":\"LiveChat Hack\u0026Talk 4th Ed.\",\"description\":\"LiveChat Hack\u0026Talk is a live event that gathers prominent individuals for networking, exchanging ideas, and creating innovative solutions for online communication.\",\"author\":[\"Jakub Arent\"],\"categories\":[\"updates\"],\"ogimage\":\"/resource-center/text-og-image-1.jpg\"}},{\"slug\":\"postman-livechat-api\",\"frontmatter\":{\"date\":\"2018-04-11 14:53:53+00:00\",\"title\":\"Get More Out of Your LiveChat With API Calls and Postman\",\"description\":\"Find out why Postman is so popular at LiveChat and learn how to use it to run all of our available REST API calls!\",\"author\":[\"Krzysztof Kraus\"],\"categories\":[\"how-to\"],\"ogimage\":\"/resource-center/livechat-postman-og.png\"}},{\"slug\":\"create-javascript-libraries-in-2018\",\"frontmatter\":{\"date\":\"2018-02-20 10:54:01+00:00\",\"title\":\"How to Create JavaScript Libraries\",\"description\":\"Learn how to create an isomorphic library and prevent the unused parts of the application from landing in clients' applications.\",\"author\":[\"Mateusz Burzyński\"],\"categories\":[\"how-to\"],\"ogimage\":\"/resource-center/text-og-image-1.jpg\"}},{\"slug\":\"livechat-hackathon-3\",\"frontmatter\":{\"date\":\"2017-11-21 09:34:43+00:00\",\"title\":\"LiveChat Hackathon 3\",\"description\":\"On November 18th, 2017, the LiveChat headquarters hosted yet another of our hackathon events. 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