Higher Logic

<!DOCTYPE html> <html dir="ltr" lang="en-US"> <head> <meta charset="utf-8" />  <title>Higher Logic</title> <meta name="csrf-param" content="authenticity_token"> <meta name="csrf-token" content=""> <link rel="canonical" href="https://support.higherlogic.com/hc/en-us"> <link rel="alternate" hreflang="en-us" href="https://support.higherlogic.com/hc/en-us"> <link rel="alternate" hreflang="x-default" href="https://support.higherlogic.com/hc/en-us"> <link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-a42a464885a505c24ac3b0ab35047489.css" media="all" id="stylesheet" />  <link rel="stylesheet" href="//static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css" media="all" /> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/9270033/360002447391/style.css?digest=33512564159252"> <link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HZP9KDP00EAMGPW2WT93METF"> <script src="//static.zdassets.com/hc/assets/jquery-09d07e20ce042ef10e301661ad1f316c.js"></script> <meta content="width=device-width, initial-scale=1.0" name="viewport" /> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/01HZP9K20P58KA9N89A8E7ZV3W"/> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/01HZP9K1PS6GF8EG5KPANDRSX2"/> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/01HZP9K2HDGZWTD8QJZV8B0B23"/> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/01HZP9K19HCDD5DTZZW9FMVT40"/> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/01HZP9K06XPHQH82BGS08GRGMR"/> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/01HZP9K0ZX6DYTC07V8BDT2356"/> <script src="/hc/theming_assets/01HZP9K1DQTFXP9HYAG08F4D7N"></script> <script src="/hc/theming_assets/01HZP9K33JZWSD8D1P6X8QDCDQ"></script> <script src="/hc/theming_assets/01HZP9K2P1BABYNR4R0MRDAHYK"></script> <script src="/hc/theming_assets/01HZP9K37ZZ2CSR7RSNPGBE5G8"></script> <script> $('html').attr('data-mc-target-type','WebHelp2'); $('html').attr('data-mc-runtime-file-type','Topic;Default'); window.Alias = "/hc/theming_assets/01HZP9K0HQ6KNM44ZV1S485GS0"; window.HelpSystem = "/hc/theming_assets/01HZP9K3KA379B18S6G39BH7S9"; window.Synonyms = "/hc/theming_assets/01HZP9K14SREW5KJ16MVAVXFMT"; </script>   <script type="text/javascript" src="/hc/theming_assets/9270033/360002447391/script.js?digest=33512564159252"></script> </head> <body class="community-enabled"> <header class="header"> <div class="logo"> <a title="Home" href="/hc/en-us"> <img src="/hc/theming_assets/01HZP9KDHMC534KD6YGCE7C09F" alt="Higher Logic Help Center home page"> </a> </div> <div class="nav-wrapper"> <span class="icon-menu" tabindex="0" role="button" aria-controls="user-nav" aria-expanded="false" aria-label="Toggle navigation menu"></span> <a href="https://support.higherlogic.com/hc/en-us" target="_blank" class="btn btn-outline" button style="background-color:#999BA2; border-color:#999BA2; color:#FFFFFF">Knowledge Base</a> <span class="icon-menu" tabindex="0" role="button" aria-controls="user-nav" aria-expanded="false" aria-label="Toggle navigation menu"></span> <nav class="user-nav" id="user-nav"> <a href="https://higherlogic.zendesk.com/hc/en-us/signin?return_to=/requests/new" target="_blank" class="btn btn-outline" button style="background-color:#999BA2; border-color:#999BA2; color:#FFFFFF">Create a Case</a> </nav> <a class="login" data-auth-action="signin" role="button" rel="nofollow" title="Opens a dialog" href="/hc/en-us/signin?return_to=https%3A%2F%2Fsupport.higherlogic.com%2Fhc%2Fen-us&locale=en-us">Sign in</a> </div> </header> <main role="main"> <section class="section hero"> <img src="/hc/theming_assets/01HZP9KD463S91T1NH50T6NBY2" alt="Hello txt" /> <div class="hero-inner"> </div> </section> <div class="homepage-nav"> <div class="container"> <ul> <li id="icon-community"><a href="https://hug.higherlogic.com" target="_blank" rel="noopener">HUG</a></li> <li id="icon-training"><a href="https://academy.higherlogic.com/home" target="_blank" rel="noopener">Academy</a></li> <li id="icon-known-issues"><a href="https://support.higherlogic.com/hc/en-us/sections/360012600911-Known-Issues">Known Issues</a></li> <li id="icon-whats-new"><a href="https://support.higherlogic.com/hc/en-us/articles/360045224652-What-s-New-">What's New</a></li> <li id="icon-support"><a href="https://support.higherlogic.com/hc/en-us/articles/360036005852-Support-Information">Support Resources</a></li> </ul> </div> </div> <div class="container"> <section class="section knowledge-base"> <section class="categories blocks"> <ul class="blocks-list"> <li class="blocks-item" id="cat-360002075272"> <a href='/hc/en-us/categories/360002075272-Getting-Started' class="blocks-item-link">  <h4 class="blocks-item-title">Getting Started</h4> </a> </li> <li class="blocks-item" id="cat-360002086051"> <a href='/hc/en-us/categories/360002086051-Higher-Logic-Community' class="blocks-item-link">  <h4 class="blocks-item-title">Higher Logic Community</h4> </a> </li> <li class="blocks-item" id="cat-360002086111"> <a href='/hc/en-us/categories/360002086111-Higher-Logic-Thrive-Community' class="blocks-item-link">  <h4 class="blocks-item-title">Higher Logic Thrive Community</h4> </a> </li> <li class="blocks-item" id="cat-360002086071"> <a href='/hc/en-us/categories/360002086071-Higher-Logic-Marketing-Enterprise-Real-Magnet' class="blocks-item-link">  <h4 class="blocks-item-title">Higher Logic Marketing Enterprise [Real Magnet]</h4> </a> </li> <li class="blocks-item" id="cat-360002075292"> <a href='/hc/en-us/categories/360002075292-Higher-Logic-Marketing-Professional-Informz' class="blocks-item-link">  <h4 class="blocks-item-title">Higher Logic Marketing Professional [Informz]</h4> </a> </li> <li class="blocks-item" id="cat-360002086171"> <a href='/hc/en-us/categories/360002086171-Compliance-Security' class="blocks-item-link">  <h4 class="blocks-item-title">Compliance & Security </h4> </a> </li> <li class="blocks-item" id="cat-360004366532"> <a href='/hc/en-us/categories/360004366532-Higher-Logic-Community-Integrations' class="blocks-item-link">  <h4 class="blocks-item-title">Higher Logic Community Integrations</h4> </a> </li> <li class="blocks-item" id="cat-360004374911"> <a href='/hc/en-us/categories/360004374911-Higher-Logic-Marketing-Enterprise-Real-Magnet-Integrations' class="blocks-item-link">  <h4 class="blocks-item-title">Higher Logic Marketing Enterprise [Real Magnet] Integrations</h4> </a> </li> <li class="blocks-item" id="cat-360002086131"> <a href='/hc/en-us/categories/360002086131-Higher-Logic-Marketing-Professional-Informz-Integrations' class="blocks-item-link">  <h4 class="blocks-item-title">Higher Logic Marketing Professional [Informz] Integrations</h4> </a> </li> </ul> </section> </section> </div> <div class="alt-bg"> <div class="container"> <div class="homepage-tabs"> <ul> <li><a href="#tab-popular-articles">Promoted Articles</a></li> <li><a href="#tab-recenly-viewed">Recently Viewed</a></li> </ul> <div id="tab-popular-articles" class="tab"> <ul class="article-list promoted-articles"> <li class="promoted-articles-item"> <a href="/hc/en-us/articles/360033983092-Knowledge-Base-Overview"> Knowledge Base Overview </a> </li> <li class="promoted-articles-item"> <a href="/hc/en-us/articles/360045606671-How-to-Search-Our-Knowledge-Base"> How to Search Our Knowledge Base </a> </li> <li class="promoted-articles-item"> <a href="/hc/en-us/articles/360061597272-Resource-Center-and-In-App-Help"> Resource Center and In-App Help </a> </li> <li class="promoted-articles-item"> <a href="/hc/en-us/articles/360034673612-Maintenance-and-Release-Schedules"> Maintenance and Release Schedules </a> </li> <li class="promoted-articles-item"> <a href="/hc/en-us/articles/360039835112-Check-Product-Status"> Check Product Status </a> </li> <li class="promoted-articles-item"> <a href="/hc/en-us/articles/360032690892-Getting-Started-with-Higher-Logic-Thrive-Community"> Getting Started with Higher Logic Thrive Community </a> </li> <li class="promoted-articles-item"> <a href="/hc/en-us/articles/4406531325460-Getting-Started-with-Higher-Logic-Thrive-Marketing-Enterprise"> Getting Started with Higher Logic Thrive Marketing Enterprise </a> </li> <li class="promoted-articles-item"> <a href="/hc/en-us/articles/360033054111-Getting-Started-with-Higher-Logic-Thrive-Marketing-Professional"> Getting Started with Higher Logic Thrive Marketing Professional </a> </li> </ul> </div> <div id="tab-recenly-viewed" class="tab"> <div data-recent-articles></div> </div> </div> </div> </div> </main> <div class="alt-bg with-shadow"> <div class="container"> <div class="create-case"> <h3>Can’t find what you’re looking for?</h3> <a class="case" href="/requests/new" target="_blank" >Create a Case</a> <a class="email" href="mailto:support@higherlogic.com" target="_blank" > Email Support </a> <a class="phone" href="tel:2023604402" target="_blank" >Call US Support</a> <a class="email" href="mailto:docs@higherlogic.com?subject=Article suggestion" target="_blank" >Suggest an Article</a> </div> </div> </div> <footer class="footer"> <div class="footer-inner"> <a title="Home" href="/hc/en-us"> <img src="/hc/theming_assets/01HZP9KCX4ZF7TBEDJSD66YE61" alt="Higher Logic Help Center home page"> </a> <div class="footer-meta"> <p>Contact Support<br/> <a href="mailto:support@higherlogic.com"><font color="1460AA"><u>support@higherlogic.com</u></font></a><br/> <a href="tel:2023604402">202-360-4402</a> | Press <b>2</b></p> </div> </div> <div class="footer-bottom"> <p>Copyright © 2025 Higher Logic, LLC. All Rights Reserved. <br/> <a href="https://www.higherlogic.com/legal/privacy" target="_blank" rel="noopener">Read the Privacy Policy.</a> </p> <ul class="footer-social"> <li class="twitter"><a href="https://twitter.com/higherlogic">Twitter</a></li> <li class="facebook"><a href="http://www.facebook.com/higherlogic">Facebook</a></li> </ul> </div> </footer> <script src="https://code.jquery.com/ui/1.12.1/jquery-ui.min.js" integrity="sha256-VazP97ZCwtekAsvgPBSUwPFKdrwD3unUfSGVYrahUqU=" crossorigin="anonymous"></script> <script type="text/javascript" src="/hc/theming_assets/01HZP9KBPZRM3FH929NN1BRQKF"></script> <script type="text/javascript" src="/hc/theming_assets/01HZP9KB83TVSH97X6HXKFKAQC"></script> <script type="text/javascript" src="/hc/theming_assets/01HZP9KBD4395J0PPJDXH9KYC7"></script> <script type="text/javascript" src="//www.envoydev.co/envoydev/higherlogic/dynamic-menu.js"></script> <script type="text/javascript" src="//www.envoydev.co/envoydev/higherlogic/envoy-dev.js"></script>  <script src="//static.zdassets.com/hc/assets/en-us.f34502792580fa8608c2.js"></script> <script src="https://higherlogic.zendesk.com/auth/v2/host/without_iframe.js" data-brand-id="360002447391" data-return-to="https://support.higherlogic.com/hc/en-us" data-theme="hc" data-locale="en-us" data-auth-origin="360002447391,true,true"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! This is for internal Zendesk and legacy usage, we don't support or guarantee any of these values so please don't build stuff on top of them. */ HelpCenter = {}; HelpCenter.account = {"subdomain":"higherlogic","environment":"production","name":"Higher Logic"}; HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":"","role":"anonymous","avatar_url":"https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]}; HelpCenter.internal = {"asset_url":"//static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":null,"shared_csrf_token":null},"usage_tracking":{"event":"front_page_viewed","data":"BAh7BjoKX21ldGF7DDoPYWNjb3VudF9pZGkDEXONOhNoZWxwX2NlbnRlcl9pZGwrCBfxtNFTADoNYnJhbmRfaWRsKwgfaNHRUwA6DHVzZXJfaWQwOhN1c2VyX3JvbGVfbmFtZUkiDkFOT05ZTU9VUwY6BkVUOgtsb2NhbGVJIgplbi11cwY7C1Q6GmFub255bW91c190cmFja2luZ19pZDA=--10b1b4cfeb024dfc9b4161fff1e9884a2acbed5a","url":"https://support.higherlogic.com/hc/activity"},"current_record_id":null,"current_record_url":null,"current_record_title":null,"current_text_direction":"ltr","current_brand_id":360002447391,"current_brand_name":"Higher Logic","current_brand_url":"https://higherlogic.zendesk.com","current_brand_active":true,"current_path":null,"show_autocomplete_breadcrumbs":true,"user_info_changing_enabled":false,"has_user_profiles_enabled":true,"has_end_user_attachments":true,"user_aliases_enabled":false,"has_anonymous_kb_voting":true,"has_multi_language_help_center":true,"show_at_mentions":true,"embeddables_config":{"embeddables_web_widget":true,"embeddables_connect_ipms":false},"answer_bot_subdomain":"static","general_settings_url":"https://support.higherlogic.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://higherlogic.zendesk.com/knowledge/user_segments?brand_id=360002447391","has_gather":true,"has_ckeditor":false,"has_community_enabled":true,"has_community_badges":true,"has_community_post_content_tagging":false,"has_gather_content_tags":true,"has_guide_content_tags":true,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_edit_user_profile_v2":true,"has_garden_modals":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd80709-2-preview","is_preview":false,"has_alternate_templates":true,"arrange_articles_url":"https://higherlogic.zendesk.com/knowledge/arrange?brand_id=360002447391","article_verification_url":"https://higherlogic.zendesk.com/knowledge/verification?brand_id=360002447391","has_article_verification":true,"guide_language_settings_url":"https://support.higherlogic.com/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://higherlogic.zendesk.com/knowledge/import_articles?brand_id=360002447391","content_tags_url":"https://higherlogic.zendesk.com/knowledge/content_tags?brand_id=360002447391","community_badges_url":"https://higherlogic.zendesk.com/knowledge/community_badges?brand_id=360002447391","community_settings_url":"https://higherlogic.zendesk.com/knowledge/community_settings?brand_id=360002447391","gather_plan_state":"subscribed","search_settings_url":"https://higherlogic.zendesk.com/knowledge/search_settings?brand_id=360002447391","has_search_settings_in_plan":true,"theming_api_version":1,"theming_settings":{"brand_color":"rgba(245, 133, 46, 1)","brand_text_color":"#FFFFFF","text_color":"rgba(0, 0, 0, 1)","link_color":"rgba(98, 165, 228, 1)","background_color":"#FFFFFF","heading_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","text_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","logo":"/hc/theming_assets/01HZP9KDHMC534KD6YGCE7C09F","favicon":"/hc/theming_assets/01HZP9KDP00EAMGPW2WT93METF","homepage_background_image":"/hc/theming_assets/01HZP9KDXPSTGRMGAWTXA375C9","community_background_image":"/hc/theming_assets/01HZP9KE3S0DJY2WTXNFK3N9JB","community_image":"/hc/theming_assets/01HZP9KE98RYCFJDXNPB954HGT","instant_search":false,"scoped_kb_search":true,"scoped_community_search":true,"show_recent_activity":true,"show_articles_in_section":false,"show_article_author":false,"show_article_comments":false,"show_follow_article":false,"show_recently_viewed_articles":false,"show_related_articles":true,"show_article_sharing":false,"show_follow_section":true,"show_follow_post":true,"show_post_sharing":true,"show_follow_topic":true},"has_pci_credit_card_custom_field":true,"help_center_restricted":false,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"user_preferred_locale":"en-us","base_locale":"en-us","has_user_session_cookie_enabled":false,"has_custom_statuses_enabled":false,"has_generative_answers_in_help_center":false,"has_generative_answers_in_help_center_for_anonymous":false,"has_hc_generative_answers_setting_enabled":false,"has_intl_date_format_enabled":true,"has_guide_service_catalog":false,"version":"v25781"}; </script> <script src="//static.zdassets.com/hc/assets/moment-4ef0d82f9fc65c8a28f659aa3430955f.js"></script> <script src="//static.zdassets.com/hc/assets/hc_enduser-72a6137af8acaaeff1f3ee119afe2efc.js"></script> </body> </html>

CINXE.COM

Higher Logic